User Advocacy Group
User Advocacy Group Rohit Gupta
Agenda
•
Introduction to User Advocacy Group (UAG)
•
UAG Process
•
User Communities
•
Initiatives
User Advocacy Group
•
Mission To enhance the productivity of the user community by actively engaging with Esri customers, providing feedback to shape the direction of products, and enriching the quality of Esri software and services
History
•
Established in Esri Support Services 6 years ago
•
Initiative to Collect, Prioritize and Deliver user feedback to the Esri’s development teams
•
Enhance Relationships with the User Community
•
Dedicated Technical Resources
UAG Responsibilities Facilitate Participate
Gather Ideas
Listen
Technology Areas of Focus Desktop Location Analytics
Desktop Ext
Mobile & Apps
Desktop Customization
UAG Server
Raster
Server Custo mizatio n
Geodata Installs/ Licensing
UAG – How do we get Feedback
Surveys & Feedback
Incidents & Bugs
Online Communities
Bugs
UAG Assimilate, Analyze and Provide feedback to Dev. teams
Software Release Cycle
Release
6 Beta
Ideas
1 2
5
Envisioning
4 3 Testing
Building Software
Software Release Cycle-UAG Involvement -Monitor ArcGIS Ideas site -Enhancements from Customers
-Important release dates -Identify trends/bugs in the software
Release
6 Gather customer feedback
Beta
Ideas -Bring ideas to product management
1 2
5
Envisioning
-Identify key user
workflows
4 3 Testing Testing / Training
Building Software -Attend milestone meetings -Validate workflows
Online Communities • Blogs • Ideas • Forums • Beta
Support Processes • Bugs • Incidents • Enhancements
Customer Surveys
UAG – Feedback Prioritization
Workflows • Common GIS workflows • Industry Specific
Types of Bugs • Crash • Data Corruption • Vulnerability
Customers • Strategic • High Value
Escalation Workflow Resolved as Bug
Incident Logged
Analyst
Escalate Bug to UAG
Escalated to Dev
Customer
DTL
Development
Targeted for Future Release or SP
Response
Response
Fixed
Software Trends Collaborate with Customers
Collect
Collaborate within Esri Communicate
Prioritize
User Communities
Community Fusion
ArcGIS Ideas ArcGIS Community Blogs
ArcGIS Answers
GIS.Wiki.com
Community Fusion
ArcGIS Workspaces
ArcGIS Beta Community
ArcGIS Forums
ArcGIS Ideas
-
Listen to user feedback
-
Help in refining the ideas
-
Respond to ideas
-
Get updates about ideas under consideration
-
See ideas that are implemented
-
Share ideas using social networks
http://ideas.arcgis.com
Communities – ArcGIS Ideas •
What does Esri do with the ideas? -
Collect and provide feedback to Product Management
-
Listen to user feedback
-
Respond to ideas
-
Help in refining ideas
Communities – http://ideas.arcgis.com
•
What Esri does with the ideas -
Collect and provide feedback to Product Management
-
Listen to user feedback
-
Respond to ideas
-
Help in refining ideas
ArcGIS Ideas – Accomplishments
•
No. of ideas added: 5800+
•
No. of Votes: 100,000+
•
No. of ideas implemented: 323
•
Ideas under consideration: 115
ArcGIS Workspaces
•
Extension of ArcGIS Ideas concept
•
An area to collaborate with your peers
wiki.GIS.com
•
Collaborative platform for conceptual GIS knowledge
•
Community driven – community moderated
•
Dedicated to the Science and Art of GIS
•
Useful platform for both: -
Experienced GIS users
-
Neo-geographer users
ArcGIS Resource Center
•
Gateway to Esri product information
•
Provide access to -
Online Documentation
-
Online Help
-
Communities
-
Tutorials
-
Videos
Communities – ArcGIS Forums http://forums.arcgis.com •
A place for users to interact with each other and Esri staff -
Products
-
Functions
-
User Communities
-
Solutions
-
Language-based
Communities – Forums •
Active participation
•
Communicate information
•
Respond to customers
•
Analyze trends
Upcoming Events esri.com/events
Date
Event
Location
March 21, 2013
Esri DC Meet Up – Big Data & Location Analytics
Washington, DC
April 18, 2013
Esri DC Meet Up
Washington, DC
March 23–26, 2013
Esri Partner Conference
Palm Springs, CA
March 25–28, 2013
Esri Developer Summit
Palm Springs, CA
July 6–9, 2013
Esri National Security Summit
San Diego, CA
July 8–12, 2013
Esri International User Conference
San Diego, CA
Agenda
•
Introduction to User Advocacy Group (UAG)
•
UAG Process
•
User Communities
•
Initiatives
User Advocacy Group
•
Mission To enhance the productivity of the user community by actively engaging with Esri customers, providing feedback to shape the direction of products, and enriching the quality of Esri software and services
History
•
Established in Esri Support Services 6 years ago
•
Initiative to Collect, Prioritize and Deliver user feedback to the Esri’s development teams
•
Enhance Relationships with the User Community
•
Dedicated Technical Resources
UAG Responsibilities Facilitate Participate
Gather Ideas
Listen
Technology Areas of Focus Desktop Location Analytics
Desktop Ext
Mobile & Apps
Desktop Customization
UAG Server
Raster
Server Custo mizatio n
Geodata Installs/ Licensing
UAG – How do we get Feedback
Surveys & Feedback
Incidents & Bugs
Online Communities
Bugs
UAG Assimilate, Analyze and Provide feedback to Dev. teams
Software Release Cycle
Release
6 Beta
Ideas
1 2
5
Envisioning
4 3 Testing
Building Software
Software Release Cycle-UAG Involvement -Monitor ArcGIS Ideas site -Enhancements from Customers
-Important release dates -Identify trends/bugs in the software
Release
6 Gather customer feedback
Beta
Ideas -Bring ideas to product management
1 2
5
Envisioning
-Identify key user
workflows
4 3 Testing Testing / Training
Building Software -Attend milestone meetings -Validate workflows
Online Communities • Blogs • Ideas • Forums • Beta
Support Processes • Bugs • Incidents • Enhancements
Customer Surveys
UAG – Feedback Prioritization
Workflows • Common GIS workflows • Industry Specific
Types of Bugs • Crash • Data Corruption • Vulnerability
Customers • Strategic • High Value
Escalation Workflow Resolved as Bug
Incident Logged
Analyst
Escalate Bug to UAG
Escalated to Dev
Customer
DTL
Development
Targeted for Future Release or SP
Response
Response
Fixed
Software Trends Collaborate with Customers
Collect
Collaborate within Esri Communicate
Prioritize
User Communities
Community Fusion
ArcGIS Ideas ArcGIS Community Blogs
ArcGIS Answers
GIS.Wiki.com
Community Fusion
ArcGIS Workspaces
ArcGIS Beta Community
ArcGIS Forums
ArcGIS Ideas
-
Listen to user feedback
-
Help in refining the ideas
-
Respond to ideas
-
Get updates about ideas under consideration
-
See ideas that are implemented
-
Share ideas using social networks
http://ideas.arcgis.com
Communities – ArcGIS Ideas •
What does Esri do with the ideas? -
Collect and provide feedback to Product Management
-
Listen to user feedback
-
Respond to ideas
-
Help in refining ideas
Communities – http://ideas.arcgis.com
•
What Esri does with the ideas -
Collect and provide feedback to Product Management
-
Listen to user feedback
-
Respond to ideas
-
Help in refining ideas
ArcGIS Ideas – Accomplishments
•
No. of ideas added: 5800+
•
No. of Votes: 100,000+
•
No. of ideas implemented: 323
•
Ideas under consideration: 115
ArcGIS Workspaces
•
Extension of ArcGIS Ideas concept
•
An area to collaborate with your peers
wiki.GIS.com
•
Collaborative platform for conceptual GIS knowledge
•
Community driven – community moderated
•
Dedicated to the Science and Art of GIS
•
Useful platform for both: -
Experienced GIS users
-
Neo-geographer users
ArcGIS Resource Center
•
Gateway to Esri product information
•
Provide access to -
Online Documentation
-
Online Help
-
Communities
-
Tutorials
-
Videos
Communities – ArcGIS Forums http://forums.arcgis.com •
A place for users to interact with each other and Esri staff -
Products
-
Functions
-
User Communities
-
Solutions
-
Language-based
Communities – Forums •
Active participation
•
Communicate information
•
Respond to customers
•
Analyze trends
Upcoming Events esri.com/events
Date
Event
Location
March 21, 2013
Esri DC Meet Up – Big Data & Location Analytics
Washington, DC
April 18, 2013
Esri DC Meet Up
Washington, DC
March 23–26, 2013
Esri Partner Conference
Palm Springs, CA
March 25–28, 2013
Esri Developer Summit
Palm Springs, CA
July 6–9, 2013
Esri National Security Summit
San Diego, CA
July 8–12, 2013
Esri International User Conference
San Diego, CA
