Web Developer
Job Title: Level 1 & 2 Support Coordinator Date: September 2015 Location: Madrid (Spain) Start date: as soon as possible About us: At Nexthink we code the future of IT management. We invented End-User IT Analytics and a unique big data architecture to make the ultimate IT challenge possible: have all the real-time end-user infrastructure information available at any time! Our in-memory computing platform delivers early issue warnings for proactive problem management, indicators of compromise for advanced threat detection, and self-discovery and visibility for informed decisions on change and transformation projects. This passion for innovation has been rewarded by recognition from Gartner Cool Vendor 2014, Red Hearing Top 100 and of course on a daily basis by our 500+ happy customers worldwide.
Position Description: As a Level 1 & 2 Support Coordinator you will be responsible for all the activities of the support Level 1 and support Level 2 (24/7), in our branch office in Madrid. You will be responsible for the administrative activities related to the office together with managing the support team there. You will report to the Technical Support Manager. The candidate must have a previous experience in coordinating a group of people, should be willing to work in team, while also being autonomous, be ready to learn and open to feedbacks coming from his superiors. She/he should be feeling a high sense of ownership of the domain she/he is responsible for.
Job Duties:
Coordination of the support level 1 and level 2 activities (24/7) Coordination of the branch office administrative activities Level 1 and Level 2 support for customers and partners all around the world Direct handling of the troubleshooting phase including phone communication and remote sessions with the stakeholders Constant tracking of every request from the beginning until its resolution Take part in follow-up meetings with the different teams of the organization involved in the resolution of a given topic Update, maintain and enhance the knowledge base
Qualifications and Requirements:
Support activities coordination (+2 years) and proven people management skills Extensive experience in troubleshooting Linux server-side applications Good knowledge of virtualisation, system and network administration Basic Linux scripting skills Very good knowledge of Windows Operating Systems Excellent written and verbal communication skills in English and Spanish (French is a big plus) Very strong orientation towards customer service Curiosity and strong attention to details Valid Spanish working permit
This is an exceptional opportunity to join a fast-growing, successful and innovative company. Nexthink allows you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness and collaboration.
Please send a cover letter and résumé/cv in English via e-mail to: [email protected]
Position Description: As a Level 1 & 2 Support Coordinator you will be responsible for all the activities of the support Level 1 and support Level 2 (24/7), in our branch office in Madrid. You will be responsible for the administrative activities related to the office together with managing the support team there. You will report to the Technical Support Manager. The candidate must have a previous experience in coordinating a group of people, should be willing to work in team, while also being autonomous, be ready to learn and open to feedbacks coming from his superiors. She/he should be feeling a high sense of ownership of the domain she/he is responsible for.
Job Duties:
Coordination of the support level 1 and level 2 activities (24/7) Coordination of the branch office administrative activities Level 1 and Level 2 support for customers and partners all around the world Direct handling of the troubleshooting phase including phone communication and remote sessions with the stakeholders Constant tracking of every request from the beginning until its resolution Take part in follow-up meetings with the different teams of the organization involved in the resolution of a given topic Update, maintain and enhance the knowledge base
Qualifications and Requirements:
Support activities coordination (+2 years) and proven people management skills Extensive experience in troubleshooting Linux server-side applications Good knowledge of virtualisation, system and network administration Basic Linux scripting skills Very good knowledge of Windows Operating Systems Excellent written and verbal communication skills in English and Spanish (French is a big plus) Very strong orientation towards customer service Curiosity and strong attention to details Valid Spanish working permit
This is an exceptional opportunity to join a fast-growing, successful and innovative company. Nexthink allows you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness and collaboration.
Please send a cover letter and résumé/cv in English via e-mail to: [email protected]
