WL instructions
Series L
Specifications Manual Operating Installation Guide WL30, WL56, TD30, TD56
30
L
Form P460 WL/TD Series Instructions - Rev. 1/7/02
Thank you for purchasing this product from 911 Emergency Products, Inc.
About 911EP 911 Emergency Products, Incorporated (911EP), founded in 1995, has built a reputation of unparalleled innovation and quality in the emergency warning light industry. 911EP was the first company to recognize the role that emerging light emitting diode (LED) technologies would play in this market, earning us the title “The solid state warning light leader.” All of 911EP’s design, engineering, assembly and customer service functions are performed at our corporate facilities in Saint Cloud, Minnesota.
About Level II Light emitting diode technology and emergency warning lights have now been taken to their next logical step: Level II. 911EP’s Level II LED components, utilize LumiLeds’ most advanced high flux wide-angle light emitting diodes in a unique, modular design. Our Level II modules provide flexibility and ease of maintenance previously unknown in emergency lighting.
Customer Support We at 911EP pride ourselves upon designing and producing the most technically advanced and highest-quality products on the market today. We are confident that you will find this product to be of the highest calibre; however, should questions or difficulties arise in the installation or the use of this product, we have many resources available to aid you: First, you may refer to the Troubleshooting and Frequently Asked Questions sections of this manual.
Customers may also contact our Customer Service line, at 800-863-6911. This line is in operation from 8:00 AM through 5:00 PM, Central Time, every business day. You may also visit our website at www.911ep.com for product updates and for FTP downloads of product literature. And, lastly, you may contact us via e-mail at: [email protected]. Our Customer Support staff will be in contact with you by the next business day to answer any questions.
Disclaimer 911EP reserves the right to make changes to this document and to the products it describes without notice. 911EP assumes no responsibility for editorial errors or omissions made herein, nor does it make any commitment to update the information contained herein.
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Form P460 WL/TD Series Instructions - Rev. 1/7/02
Table of Contents About 911EP, about level II and customer support ......................................................................................1 Table of contents / warnings, cautions and notes ........................................................................................2 Product description and parts list for the WL56 and TD56 ..........................................................................3 Parts List for the WL30 and TD30 ................................................................................................................4 Product specifications ..................................................................................................................................5 Wiring instructions for the WL30 and WL56..................................................................................................6 Wiring instructions for the TD30 and TD56 ..................................................................................................7 Module removal and replacement ................................................................................................................8 Mounting brackets, parts and accessories ..................................................................................................9 Parts and accessories ................................................................................................................................10 Frequently asked questions ........................................................................................................................11 Troubleshooting ..........................................................................................................................................12 Warranty ......................................................................................................................................................13
Warnings, Cautions and Notes Interspersed throughout this User’s Manual, you will find the following symbols:
WARNING A Warning message indicates a procedure that, if not properly followed, could result in serious personal injury or loss of life.
CAUTION A Caution message indicates a procedure that, if not properly followed,could result in damage to your product or associated equipment.
NOTE A Note indicates an item of interest concerning your product.
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Form P460 WL/TD Series Instructions - Rev. 1/7/02
Product Description 911EP's Warning Light & Traffic Director series, utilizing our unique Level II modular construction, has been designed to provide monochromatic, focused, cohesive LED light exactly when and where you need it. Put simply, these Warning Lights have been built to perform like no other light bars you've seen before. These lights were engineered with the end user in mind - engineered to deliver higher visibility, yet draw less power, than any other warning pattern stick on the market today. This cutting-edge efficiency allows you to maintain safety under the most taxing conditions, no matter what other electrical demands may be placed upon your vehicle. The WL56 & TD56, which were designed for use in full-sized vehicles, and the WL30 a& TD30, made for more compact applications, are all entirely solid state, with no moving parts that might wear out or break down, and no internal wiring that could break or be cut. These products are constructed of the most advanced, most durable materials available - built to last as long as the LEDs inside them - built to be superior. From their low profile to the advanced, innovative engineering, the WL56, TD56, TD30 and WL30 deliver levels of safety, efficiency and reliability previously unknown in emergency lighting... Exactly the partners that you want covering your back in a tight spot.
Series
Parts list for the WL56 & TD56 WL56 PARTS LIST ITEM
QTY
PART NUMBER
TITLE
1
28
241701
LENS SHOULDER BOLT
2
28
241664
O-RING
3
14
241606
LENS, FLUTED
3
14
241608
LENS, CLEAR
4
14
241610
LENS GASKET
5
14
241609
COLLIMATOR, NARROW ANGLE
5
14
241529
COLLIMATOR, WIDE ANGLE
6
28
270978
SPACER CONTACT
7 7
14 14
241588 241589
LEVEL II BOARD, RED LEVEL II BOARD, AMBER
7
14
241590
LEVEL II BOARD, BLUE (STANDARD)
7
14
241590-1
LEVEL II BOARD, BLUE (PREMIUM)
8
28
241647
EXT INSULATOR
9
1
241682
ENDCAP / BLANK
10
1
??????
WL56/TD56 CHASSIS
11
1
??????
WL56/TD56 DECAL
12
1
??????
WL56/TD56 PCB ASSEMBLY
13
28
241681
PRESS NUT, #8-32UNC
14
1
241718
SILICONE ENCAPSULANT
15
1
241668
ENDCAP W/HOLE
3
16
4
240806
#8-32UNC X .625 BHCS
17 18
1 1
271049 241260
WIRE TIE, METAL TAB 6 CONDUCTOR CABLE
4 5
1 2
6 7 8 9 10 11 12 13
14 15 16 18
17
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Form P460 WL/TD Series Instructions - Rev. 1/7/02
Parts list for the WL30 & TD30
WL30 PARTS LIST ITEM
QTY
PART NUMBER
TITLE
1
20
241701
LENS SHOULDER BOLT
2
20
241664
O-RING
3
10
241606
LENS, FLUTED
3
10
241608
LENS, CLEAR
4
10
241610
LENS GASKET
5
10
241609
COLLIMATOR, NARROW ANGLE
5
10
241529
COLLIMATOR, WIDE ANGLE
6
20
270978
SPACER CONTACT
7 7
10 10
241588 241589
LEVEL II BOARD, RED LEVEL II BOARD, AMBER
7
10
241590
LEVEL II BOARD, BLUE (STANDARD)
7
10
241590-1
LEVEL II BOARD, BLUE (PREMIUM)
8
20
241647
EXT INSULATOR
9
15
241260
6 CONDUCTOR CABLE
10
4
240806
#8-32UNC X .625 BHCS
11
1
241668
ENDCAP W/HOLE
12
1
271049
WIRE TIE, METAL TAB SILICONE ENCAPSULANT
13
5
241718
14
1
??????
WL30/TD30 CHASSIS
15
1
??????
WL30/TD30 PCB ASSY
16
20
241681
PRESS NUT, #8-32 UNC
17 18
1 1
?????? 241682
WL30/TD30 DECAL ENDCAP, BLANK
18
1
17
2 3 4 5 6 7 8
16 15 14 13 12 11 10
4
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Form P460 WL/TD Series Instructions - Rev. 1/7/02
WL56/TD56 Product Specifications
WL30/TD30
Electrical Characteristics
Electrical Characteristics
Optimum Operating Voltage
13.8 VDC
Operating Current Pattern Dependent Light Emitting Diode (LED) PCB Material Microcontroller Operating Frequency Operating Temperature
4.0 A max
13.8 VDC 4.0 A max
Lumileds high flux wide-angle light emitting diodes FR-4 Double sided printed circuit boards Microchip plastic industrial specification 20 Mhz -90º F to +185º F
Lumileds high flux wide-angle light emitting diodes FR-4 Double sided printed circuit boards Microchip plastic industrial specification 20 Mhz -90º F to +185º F
Physical Characteristics
Physical Characteristics Material Finish Lens Width Depth Height Weight Power Cord
Aluminum extrusion Anodized (Black) Polycarbonate 30 in. 1.5 in. 1.25 in. 3 lb. 15 ft. six-wire cable with stripped ends
Aluminum extrusion Anodized (Black) Polycarbonate 39 in. 1.5 in. 1.25 in. 4 lb. 15 ft. six-wire cable with stripped ends
*Typical lumenous output per 3 LED segment
Light Characteristics
Wavelength
Red LED** Amber LED** Blue LED
629 nm 590 nm 470 nm
Standard
Premium
75 lumens @ 350 mA 60 lumens @ 350 mA 12 lumens @ 350 mA
132 lumens @ 350 mA** 108 lumens @ 350 mA** 26 lumens @ 350 mA
*Indicates typical output **Red and Amber premium LEDs will soon be available.
1.25”
39”
1.25” 28” 1.5”
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Form P460 WL/TD Series Instructions - Rev. 1/7/02
WL56 and WL30 Wiring Instructions Never install any electrical device without the proper fuse protection. Doing so may result in damage to the product or related equipment.
Do NOT bench test this product using an automobile battery charger. This method may introduct voltage spikes that could result in permanent damage. Use a vehicle battery or reliable, conditioned +12VDC power source for bench testing. Always ensure that power has been completely removed from the WL56 or WL30 before performing any maintenance or electrical service. Failure to do so may result in personal injury or equipment damage. It is recommended, though not required, that, before installation of the WL56 or WL30, the installer bench test all flash patterns for proper operation.
Black 16 ga. = Ground (-) (A) Red 16 ga. = Positive (+) (B) Blue - 22ga. (C) Yellow - 22ga. (D) Orange - 22ga. (E) Green - 22ga. (F) Drain (Ground)
When +13.8 is applied to the blue wire the LEDs are dimmed down for night operation.
Power Connection Instructions 1. First follow installation and mounting directions for proper physical installation of your new product. 2. Connect black ground wire to the vehicle chassis in a location that will ensure a solid ground. 3. Connect red wire through a fuse (5A for WL30 or 7.5A for WL56) to a continuous source of operating voltage. 4. Apply operating voltage to respective combination of wires to achieve desired pattern (listed below).
WL30 and WL56 Flash Patterns 1. 50/50 wigwag: Apply operating voltage (+) to blue (C) wire. 2. 1-14 64 flash: Apply operating voltage (+) to yellow (D) wire. 3. Triple rotator: Apply operating voltage (+) to yellow (D) and blue (C) wires. 4. 1-14 2Hz on/off: Apply operating voltage (+) to orange (E) wire. 5. Pulsar: Apply operating voltage (+) to orange (E) and blue (C) wires. 6. Double chaser: Apply operating voltage (+) to orange (E) and yellow (D) wires. 7. Chaser: Apply operating voltage (+) to orange (E), yellow (D) and blue (C) wires. 8. Center 4 steady burn: Apply operating voltage (+) to green (F) wire. 9. Steady burn 50-50 wigwag: Apply operating voltage (+) to green (F) and blue (C) wires. 10. Steady burn 64 flash: Apply operating voltage (+) to green (F) and yellow (D) wires. 11. Steady burn triple rotator: Apply operating voltage (+) to green (F), yellow (D) and blue (C) wires. 12. Steady burn on/off: Apply operating voltage (+) to green (F) and orange (E) wires. 13. Steady burn pulsar: Apply operating voltage (+) to green (F), orange (E) and blue wires. 14. Steady burn double chaser: Apply operating voltage (+) to green (F), orange (E) and yellow (D) wires. 15. Brake: Apply operating voltage (+) to green (F), orange (E), yellow (D) and blue (C) wires. (Applying green wire in patterns 8-14 runs the center 4 segments steady-on)
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Form P460 WL/TD Series Instructions - Rev. 1/7/02
TD56 and TD30 Wiring Instructions Never install any electrical device without the proper fuse protection. Doing so may result in damage to the product or related equipment. Do NOT bench test this product using an automobile battery charger. This method may introduct voltage spikes that could result in permanent damage. Use a vehicle battery or reliable, conditioned +12VDC power source for bench testing. Always ensure that power has been completely removed from the TD56 or TD30 before performing any maintenance or electrical service. Failure to do so may result in personal injury or equipment damage. It is recommended, though not required, that, before installation of the TD56 or TD30, the installer bench test all flash patterns for proper operation.
Black 16 ga. = Ground (-) (A) Red 16 ga. = Positive (+) (B) Blue - 22ga. (C) Yellow - 22ga. (D) Orange - 22ga. (E) Green - 22ga. (F) Drain (Ground)
Power Connection Instructions 1. First follow installation and mounting directions for proper physical installation of your new product. 2. Connect black ground wire to the vehicle chassis in a location that will ensure a solid ground. 3. Connect red wire through a fuse (5A for TD30 or 7.5A for TD56) to a continuous source of operating voltage. 4. Apply operating voltage to respective combination of wires to achieve desired pattern (listed below).
TD30 and TD56 Flash Patterns 1. Direct left with all segments: Apply operating voltage (+) to blue (D) wire. 2. Direct right with all segments: Apply operating voltage (+) to yellow (C) wire. 3. Direct center out: Apply operating voltage (+) to orange (E) wire. 4. NEW direct left with all segments: Apply operating voltage (+) to yellow (D) and orange (E) wires. 5. NEW direct right with all segments: Apply operating voltage (+) to yellow (D) and blue (C) wires. 6. NEW direct center out: Apply operating voltage (+) to orange (E) and blue (C) wires. 7. Direct right with 6 segments (TD30), 10 segments (TD56): Apply operating voltage to blue (C) and green (F) wires 8. Direct left with 6 segments (TD30), 10 segments (TD56): Apply operating voltage (+) to green (F) and yellow (D) wires. 9. Direct center out with 6 segments (TD30), 10 segments (TD56): Apply operating voltage (+) to green (F) and orange (E) wires. 10. NEW direct right with 6 segments (TD30), 10 segments (TD56): Apply operating voltage (+) to green (F), yellow (D) and blue (C) wires. 11. NEW direct left with 6 segments (TD30), 10 segments (TD56): Apply operating voltage (+) to green (F), orange (E) and yellow (D) wires. 12. NEW direct center out with 6 segments (TD30), 10 segments (TD56): Apply operating voltage (+) to green (F), orange (E) and blue (C) wires. 13. 64 Flash: Apply operating voltage (+) to orange (E), yellow (D), and blue (C) wires. 14. Wigwag alternate end two: Apply operating voltage (+) to green (F) wire. 15. Triple Rotator: Apply operating voltage (+) to Green (F), orange (E), yellow (D) and blue (C) wires. (Applying green wire in patterns 9-14 runs only amber segments).
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Form P460 WL/TD Series Instructions - Rev. 1/7/02
Level II Module Removal and Replacement All numerical part designators refer to the diagram below. 1. Ensure that all power is removed from the product before performing any maintenance / servicing. 2. Carefully remove both segment screws (1) with a straight-blade (flat head) screwdriver. Hold the segment in place while removing screws to ensure that the other segment components (2-8) do not fall. 3. Remove segment lens (3), collimator (4) and spacer contacts (5). Again, use caution to ensure that these parts are not lost. 4. Remove the Level II LED module (6) that you wish to replace and set it aside. 5. Inspect the insulator cones (7) and o-rings (2 and 8) for excessive wear or damage. If any of these parts are damaged, it will be necessary to replace the damaged part(s). (See your Authorized 911EP Dealer for replacement parts.) 6. Replace the segment components in the opposite order of their removal (refer to the diagram below, if necessary). 7. When inserting the replacement Level II LED module (6), ensure that the LEDs face the lens (3) and that the module registration hole aligns with the collimator registration pin (9) at the upper left side of the module. 8. When replacing all components of level two modules, ensure that the recessed groove on the contact spacer(s) accepts and protects the portion of the insulator (7) which extends beyond the Level II LED board. 9. After all parts have been replaced in proper order, tighten the segment screws (1) to a torque value of 16 ± 1 inch-pounds.
Tightening the segment screws outside of the specified torque value may result in equipment damage.
6 8 4 3
7
5 9
Take care to ensure that the insulator cones (7) are replaced facing the proper direction to fit snugly into the LED module (6).
2
1
Do not apply operational voltage (+12V) directly to a single LED module (6). LED modules are designed to withstand no more than +9V. Doing so may damage the LED module and void its warranty.
GUIDELINES FOR CARE AND MAINTENANCE OF YOUR PRODUCT 1. Should your product become dusty or dirty, you may clean the unit with an unsoiled, soft cloth that has been dampened with water or, if necessary, a mild soap solution. 2. Never use chemical solvents to clean your product. The use of solvents other than water may result in damage. 3. Be aware that any maintenance upon your product, other than those procedures specifically directed by official 911EP publications, could result in damage and may also void the product warranty.
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Form P460 WL/TD Series Instructions - Rev. 1/7/02
Mounting, Parts & Accessories
INTERNAL Standard Brackets (set) Part No. #400054 Retail price: $6.99 2 Mounting brackets (left/right) 4 #8 flat washers 1 Hex key, 3/32
INTERNAL Suction Cups (set) Part No. #240975 Retail price: $6.99 2 Suction Cups, #8-32 stud & nut For use with LS15 and TD/WL Series
For use with LS15 and TD/WL Series
INTERNAL Visor Mount (set) Part No. #241163 Retail price: $6.99 2 .5” Screw Posts
EXTERNAL
INTERNAL Window Mount (set) Part No. #240977 Retail price: $16.99 2 Mirror buttons 4 BHCS #6 - 32 x .25” 4 Lockwashers
INTERNAL Tall Brackets (set) Part No. #241279 Retail price: $22.99 2 Mounting brackets (left/right) 4 #8 flat washers 1 Hex key, 3/32
For use with LS15 and TD/WL Series
For use with LS15 and TD/WL Series
Carriage Bolt Mount (set) Part No. #400050 Retail price: $18.99
EXTERNAL Suspended Mount (set) Part No. #400053 Retail price: $17.99
EXTERNAL Fairing Mount (set) Part No. #400052 Retail price: $29.99
For use with LS15 and TD/WL Series
For use with LS15 and TD/WL Series
For use with LS15 and TD/WL Series
For use with LS15
WL/TD30 Back-to-Back Mount Retail price: $21.99 WL/TD56 Back-to-Back Mount Retail price: $23.99
EXTERNAL
EXTERNAL
EXTERNAL Back-to-Back Mount LS15 Part No. #271057-2 Retail price: $19.99
LS15 Fairing Part No. - 241652-2 Retail price: $29.99
Forward Mount (set) Part No. #400066 Retail price: $18.99
WL/TD30 Fairing Retail price: $39.99
For use with LS15 and TD Series
EXTERNAL WL/TD56 to Millennium Mount (set) Retail price: $22.99 For use with TD/WL56
WL/TD56 Fairing Retail price: $49.99
You will need to purchase the back-to-back mounting plates separately.
EXTERNAL Flat Mount LS15 Part No. #271063-2 Retail price: $17.99 WL/TD30 Flat Mount Retail price: $19.99 WL/TD56 Flat Mount Retail price: $21.99
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Form P460 WL/TD Series Instructions - Rev. 1/7/02
Parts & Accessories
Red Module - Part No.241588 - Retail price: $69.99 Amber Module - Part No.241589 - Retail price: $69.99 Blue Module (Standard) - Part No.251590 - Retail price: $69.99 Blue Module (Premium) - Part No.241590-1 - Retail price: $104.99
Fluted Lens Part No. 241606 Retail price: $9.99
Lens Shoulder Bolt O-Ring Part No. 241664 Retail price: $3.99
Insulator Part No. 241647 Retail price: $2.99
Lens Assembly Kit - Clear Part No. 400068 Retail price: $34.99
Clear Lens Part No. 241608 Retail price: $9.99
Wide-angle Collimator Part No. 241529 Retail price: $6.99
Lens Assembly Kit - Fluted Part No. 400068-1 Retail price: $34.99
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Lens Gasket Part No. 241610 Retail price: $4.99
Spacer Contact Part No. 270978 Retail price: $4.99
Focused Collimator Part No. 241609 Retail price: $6.99
Lens Shoulder Bolt Part No. 241701 Retail price: $4.99
Form P460 WL/TD Series Instructions - Rev. 1/7/02
Frequently Asked Questions Question: Answer:
What is a collimator? A collimator (or reflector) is a reflective device designed to transmit light in a specific direction.
Question: Answer:
Where are the light bulbs? There are no traditional light bulbs in the WL30, TD30, WL56 or TD56. Instead they use Light Emitting Diodes.
Question: Answer:
Can I order white diodes? Currently, no. White Barracuda diodes are in development and will eventually be available.
Question: Answer:
Why are blue diodes more expensive than other diodes? The materials and processes used in the production of blue diodes are more expensive than those of other-colored diodes.
Question: Answer:
How can I prevent reflection or flashback from the light on the windshield or rear window? Ensure that the window surface is clean. Secondly, mount your product as close as possible to the window.
Question: Answer:
What if a diode burns out? Should a diode burn out, it will be necessary to replace the Level II LED module (see page 8). Also, be aware that your Level II LED module may be under warranty. Contact our customer service department for details.
Question: Answer:
Can I get additional flash patterns for my WL30, WL56, TD30 or TD56? No flash patterns can be added; however, you may get customized flash patterns if you fulfill a minimum order requirement. Please contact customer service for additional information.
Question: Answer:
Can I get the power/control cable in a different length? Yes, but there are limits to the usable cable length.
Question: Answer:
Can I run multiple lights off of one switch? Yes it is possible. We recommend that you contact the 911EP customer service department; they will put you in contact with the proper person to assist you.
Question: Answer:
Can I get different colored diodes? Yes. Red, amber and blue replacement LED modules are available through your 911EP authorized dealer.
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Form P460 WL/TD Series Instructions - Rev. 1/7/02
Troubleshooting Because your product is entirely solid state, there is very little troubleshooting necessary (or possible) for the end user in the event of product malfunction. Should the following troubleshooting measures be ineffective in locating the cause of product malfunction, it is recommended that you contact the 911EP customer service department at 800-863-6911 with any further questions concerning your product.
Problem: Patterns on my product do not operate properly.
Procedure: 1. Ensure that all pattern wires are properly connected at your switching device (see wiring section of this manual).
Problem: WL/TD56, WL/TD30 does not operate.
Procedures: 1. Check for proper operating voltage at the source (battery). 2. If using a controller device, ensure that operating voltage is provided by the device to the product. 3. Check for proper ground. 4. Check the fuse and inspect to ensure that the fuse is intact.
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Form P460 WL/TD Series Instructions - Rev. 1/7/02
10 Year Limited Warranty Congratulations on your purchase of a quality 911EP product. We are confident that this unit will provide you with years of maintenance-free operation. 911 Emergency Products, Incorporated (the "Warrantor") will replace parts, in case of defects in materials or workmanship, in the U.S.A. for ten years subject to the following conditions and limitations (all time periods commence from the date of original purchase): This warranty is extended only to the original purchaser. A purchase receipt or proof of the original date of purchase is required for replacement parts under the warranty. This warranty only covers failures due to defects in materials or workmanship, and does not cover normal wear or cosmetic damage. This warranty does not cover damage that occurs in shipment, failures caused by products not supplied by the Warrantor, or failures that result from abuse, accidents, maladjustment of consumer controls, improper or inadequate maintenance, improper use of the product, corruption of the cigarette plug, amputation of the cigarette plug, unauthorized modification of the product, commercial use (such as rental use) of the product or damage that is attributable to acts of God or other events beyond the control of the Warrantor. The Warrantor will, for three years from the original date of purchase, fully cover the cost of replacement parts under this Limited Warranty; after three years, the Warrantor will cover a portion of the cost of the replacement parts under this Limited Warranty according to a depreciating schedule based upon the time elapsed since the original date of purchase. This Limited Warranty does not cover selected electronic components of 911EP products., nor does it cover chipping, scratching, fading or discoloration of lenses or paint. Halogen lamps are not covered under this warranty. This warranty will be voided by any unauthorized alteration made to your 911EP product, or by the installation or attachment of any accessory not designed by 911EP specifically for the product. The Warrantor shall not be liable for incidental or consequential damages resulting from the use of this product, or arising out of any breach of this warranty. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. If a problem with this product develops during or after the warranty period, you may contact a Customer Service Representative at (800) 863-6911, or you may e-mail us at [email protected].
911EP Unit Warranty Depreciation Schedule YEAR 1 2 3 4 5
Percentage Covered 100% 100% 100% 80% 70%
YEAR 6 7 8 9 10
Percentage Covered 60% 45% 25% 10% 5%
THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Test and Evaluation Policy / Demonstration Policy For more information this policy contact your 911EP representative. Credit Information To establish an account or credit with 911EP, contact a customer service representative. Returns Policy For products purchased directly from 911EP: Products purchased directly from 911EP are returnable at no cost to the customer for 30 days from the date of purchase. Products must be returned in like-new condition, in their original shipping container, along with a Return Authorization Number. To receive a Return Authorization Number, please call the 911EP Returns Department at 1-800-863-6911. After 30 days, the customer will be subject to a 15% restocking fee (20% if not returned in original package) for all returned products. For additional information concerning the return of a product, call 911EP's Returns Department at 1-800-863-6911. For products purchased from an Authorized 911EP Distributor, Dealer or Store: Products purchased from 911EP's Authorized Distributors, Dealers and Stores are subject to the terms and conditions set forth by those Authorized agents of 911EP. For return policies and/or instructions concerning such a product, please contact the Authorized agent from whom the product was purchased.
911 Emergency Products, Inc. 25 Sixth Avenue North, St. Cloud, MN 56303 800.TO.DO.911 • (800.863.6911) 800.TO.FAX.911 • (800.863.2991) www.911ep.com
Form P460 WL/TD Series Instructions - Rev. 1/7/02
Specifications Manual Operating Installation Guide WL30, WL56, TD30, TD56
30
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Form P460 WL/TD Series Instructions - Rev. 1/7/02
Thank you for purchasing this product from 911 Emergency Products, Inc.
About 911EP 911 Emergency Products, Incorporated (911EP), founded in 1995, has built a reputation of unparalleled innovation and quality in the emergency warning light industry. 911EP was the first company to recognize the role that emerging light emitting diode (LED) technologies would play in this market, earning us the title “The solid state warning light leader.” All of 911EP’s design, engineering, assembly and customer service functions are performed at our corporate facilities in Saint Cloud, Minnesota.
About Level II Light emitting diode technology and emergency warning lights have now been taken to their next logical step: Level II. 911EP’s Level II LED components, utilize LumiLeds’ most advanced high flux wide-angle light emitting diodes in a unique, modular design. Our Level II modules provide flexibility and ease of maintenance previously unknown in emergency lighting.
Customer Support We at 911EP pride ourselves upon designing and producing the most technically advanced and highest-quality products on the market today. We are confident that you will find this product to be of the highest calibre; however, should questions or difficulties arise in the installation or the use of this product, we have many resources available to aid you: First, you may refer to the Troubleshooting and Frequently Asked Questions sections of this manual.
Customers may also contact our Customer Service line, at 800-863-6911. This line is in operation from 8:00 AM through 5:00 PM, Central Time, every business day. You may also visit our website at www.911ep.com for product updates and for FTP downloads of product literature. And, lastly, you may contact us via e-mail at: [email protected]. Our Customer Support staff will be in contact with you by the next business day to answer any questions.
Disclaimer 911EP reserves the right to make changes to this document and to the products it describes without notice. 911EP assumes no responsibility for editorial errors or omissions made herein, nor does it make any commitment to update the information contained herein.
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Form P460 WL/TD Series Instructions - Rev. 1/7/02
Table of Contents About 911EP, about level II and customer support ......................................................................................1 Table of contents / warnings, cautions and notes ........................................................................................2 Product description and parts list for the WL56 and TD56 ..........................................................................3 Parts List for the WL30 and TD30 ................................................................................................................4 Product specifications ..................................................................................................................................5 Wiring instructions for the WL30 and WL56..................................................................................................6 Wiring instructions for the TD30 and TD56 ..................................................................................................7 Module removal and replacement ................................................................................................................8 Mounting brackets, parts and accessories ..................................................................................................9 Parts and accessories ................................................................................................................................10 Frequently asked questions ........................................................................................................................11 Troubleshooting ..........................................................................................................................................12 Warranty ......................................................................................................................................................13
Warnings, Cautions and Notes Interspersed throughout this User’s Manual, you will find the following symbols:
WARNING A Warning message indicates a procedure that, if not properly followed, could result in serious personal injury or loss of life.
CAUTION A Caution message indicates a procedure that, if not properly followed,could result in damage to your product or associated equipment.
NOTE A Note indicates an item of interest concerning your product.
2
Form P460 WL/TD Series Instructions - Rev. 1/7/02
Product Description 911EP's Warning Light & Traffic Director series, utilizing our unique Level II modular construction, has been designed to provide monochromatic, focused, cohesive LED light exactly when and where you need it. Put simply, these Warning Lights have been built to perform like no other light bars you've seen before. These lights were engineered with the end user in mind - engineered to deliver higher visibility, yet draw less power, than any other warning pattern stick on the market today. This cutting-edge efficiency allows you to maintain safety under the most taxing conditions, no matter what other electrical demands may be placed upon your vehicle. The WL56 & TD56, which were designed for use in full-sized vehicles, and the WL30 a& TD30, made for more compact applications, are all entirely solid state, with no moving parts that might wear out or break down, and no internal wiring that could break or be cut. These products are constructed of the most advanced, most durable materials available - built to last as long as the LEDs inside them - built to be superior. From their low profile to the advanced, innovative engineering, the WL56, TD56, TD30 and WL30 deliver levels of safety, efficiency and reliability previously unknown in emergency lighting... Exactly the partners that you want covering your back in a tight spot.
Series
Parts list for the WL56 & TD56 WL56 PARTS LIST ITEM
QTY
PART NUMBER
TITLE
1
28
241701
LENS SHOULDER BOLT
2
28
241664
O-RING
3
14
241606
LENS, FLUTED
3
14
241608
LENS, CLEAR
4
14
241610
LENS GASKET
5
14
241609
COLLIMATOR, NARROW ANGLE
5
14
241529
COLLIMATOR, WIDE ANGLE
6
28
270978
SPACER CONTACT
7 7
14 14
241588 241589
LEVEL II BOARD, RED LEVEL II BOARD, AMBER
7
14
241590
LEVEL II BOARD, BLUE (STANDARD)
7
14
241590-1
LEVEL II BOARD, BLUE (PREMIUM)
8
28
241647
EXT INSULATOR
9
1
241682
ENDCAP / BLANK
10
1
??????
WL56/TD56 CHASSIS
11
1
??????
WL56/TD56 DECAL
12
1
??????
WL56/TD56 PCB ASSEMBLY
13
28
241681
PRESS NUT, #8-32UNC
14
1
241718
SILICONE ENCAPSULANT
15
1
241668
ENDCAP W/HOLE
3
16
4
240806
#8-32UNC X .625 BHCS
17 18
1 1
271049 241260
WIRE TIE, METAL TAB 6 CONDUCTOR CABLE
4 5
1 2
6 7 8 9 10 11 12 13
14 15 16 18
17
3
Form P460 WL/TD Series Instructions - Rev. 1/7/02
Parts list for the WL30 & TD30
WL30 PARTS LIST ITEM
QTY
PART NUMBER
TITLE
1
20
241701
LENS SHOULDER BOLT
2
20
241664
O-RING
3
10
241606
LENS, FLUTED
3
10
241608
LENS, CLEAR
4
10
241610
LENS GASKET
5
10
241609
COLLIMATOR, NARROW ANGLE
5
10
241529
COLLIMATOR, WIDE ANGLE
6
20
270978
SPACER CONTACT
7 7
10 10
241588 241589
LEVEL II BOARD, RED LEVEL II BOARD, AMBER
7
10
241590
LEVEL II BOARD, BLUE (STANDARD)
7
10
241590-1
LEVEL II BOARD, BLUE (PREMIUM)
8
20
241647
EXT INSULATOR
9
15
241260
6 CONDUCTOR CABLE
10
4
240806
#8-32UNC X .625 BHCS
11
1
241668
ENDCAP W/HOLE
12
1
271049
WIRE TIE, METAL TAB SILICONE ENCAPSULANT
13
5
241718
14
1
??????
WL30/TD30 CHASSIS
15
1
??????
WL30/TD30 PCB ASSY
16
20
241681
PRESS NUT, #8-32 UNC
17 18
1 1
?????? 241682
WL30/TD30 DECAL ENDCAP, BLANK
18
1
17
2 3 4 5 6 7 8
16 15 14 13 12 11 10
4
9
Form P460 WL/TD Series Instructions - Rev. 1/7/02
WL56/TD56 Product Specifications
WL30/TD30
Electrical Characteristics
Electrical Characteristics
Optimum Operating Voltage
13.8 VDC
Operating Current Pattern Dependent Light Emitting Diode (LED) PCB Material Microcontroller Operating Frequency Operating Temperature
4.0 A max
13.8 VDC 4.0 A max
Lumileds high flux wide-angle light emitting diodes FR-4 Double sided printed circuit boards Microchip plastic industrial specification 20 Mhz -90º F to +185º F
Lumileds high flux wide-angle light emitting diodes FR-4 Double sided printed circuit boards Microchip plastic industrial specification 20 Mhz -90º F to +185º F
Physical Characteristics
Physical Characteristics Material Finish Lens Width Depth Height Weight Power Cord
Aluminum extrusion Anodized (Black) Polycarbonate 30 in. 1.5 in. 1.25 in. 3 lb. 15 ft. six-wire cable with stripped ends
Aluminum extrusion Anodized (Black) Polycarbonate 39 in. 1.5 in. 1.25 in. 4 lb. 15 ft. six-wire cable with stripped ends
*Typical lumenous output per 3 LED segment
Light Characteristics
Wavelength
Red LED** Amber LED** Blue LED
629 nm 590 nm 470 nm
Standard
Premium
75 lumens @ 350 mA 60 lumens @ 350 mA 12 lumens @ 350 mA
132 lumens @ 350 mA** 108 lumens @ 350 mA** 26 lumens @ 350 mA
*Indicates typical output **Red and Amber premium LEDs will soon be available.
1.25”
39”
1.25” 28” 1.5”
5
Form P460 WL/TD Series Instructions - Rev. 1/7/02
WL56 and WL30 Wiring Instructions Never install any electrical device without the proper fuse protection. Doing so may result in damage to the product or related equipment.
Do NOT bench test this product using an automobile battery charger. This method may introduct voltage spikes that could result in permanent damage. Use a vehicle battery or reliable, conditioned +12VDC power source for bench testing. Always ensure that power has been completely removed from the WL56 or WL30 before performing any maintenance or electrical service. Failure to do so may result in personal injury or equipment damage. It is recommended, though not required, that, before installation of the WL56 or WL30, the installer bench test all flash patterns for proper operation.
Black 16 ga. = Ground (-) (A) Red 16 ga. = Positive (+) (B) Blue - 22ga. (C) Yellow - 22ga. (D) Orange - 22ga. (E) Green - 22ga. (F) Drain (Ground)
When +13.8 is applied to the blue wire the LEDs are dimmed down for night operation.
Power Connection Instructions 1. First follow installation and mounting directions for proper physical installation of your new product. 2. Connect black ground wire to the vehicle chassis in a location that will ensure a solid ground. 3. Connect red wire through a fuse (5A for WL30 or 7.5A for WL56) to a continuous source of operating voltage. 4. Apply operating voltage to respective combination of wires to achieve desired pattern (listed below).
WL30 and WL56 Flash Patterns 1. 50/50 wigwag: Apply operating voltage (+) to blue (C) wire. 2. 1-14 64 flash: Apply operating voltage (+) to yellow (D) wire. 3. Triple rotator: Apply operating voltage (+) to yellow (D) and blue (C) wires. 4. 1-14 2Hz on/off: Apply operating voltage (+) to orange (E) wire. 5. Pulsar: Apply operating voltage (+) to orange (E) and blue (C) wires. 6. Double chaser: Apply operating voltage (+) to orange (E) and yellow (D) wires. 7. Chaser: Apply operating voltage (+) to orange (E), yellow (D) and blue (C) wires. 8. Center 4 steady burn: Apply operating voltage (+) to green (F) wire. 9. Steady burn 50-50 wigwag: Apply operating voltage (+) to green (F) and blue (C) wires. 10. Steady burn 64 flash: Apply operating voltage (+) to green (F) and yellow (D) wires. 11. Steady burn triple rotator: Apply operating voltage (+) to green (F), yellow (D) and blue (C) wires. 12. Steady burn on/off: Apply operating voltage (+) to green (F) and orange (E) wires. 13. Steady burn pulsar: Apply operating voltage (+) to green (F), orange (E) and blue wires. 14. Steady burn double chaser: Apply operating voltage (+) to green (F), orange (E) and yellow (D) wires. 15. Brake: Apply operating voltage (+) to green (F), orange (E), yellow (D) and blue (C) wires. (Applying green wire in patterns 8-14 runs the center 4 segments steady-on)
6
Form P460 WL/TD Series Instructions - Rev. 1/7/02
TD56 and TD30 Wiring Instructions Never install any electrical device without the proper fuse protection. Doing so may result in damage to the product or related equipment. Do NOT bench test this product using an automobile battery charger. This method may introduct voltage spikes that could result in permanent damage. Use a vehicle battery or reliable, conditioned +12VDC power source for bench testing. Always ensure that power has been completely removed from the TD56 or TD30 before performing any maintenance or electrical service. Failure to do so may result in personal injury or equipment damage. It is recommended, though not required, that, before installation of the TD56 or TD30, the installer bench test all flash patterns for proper operation.
Black 16 ga. = Ground (-) (A) Red 16 ga. = Positive (+) (B) Blue - 22ga. (C) Yellow - 22ga. (D) Orange - 22ga. (E) Green - 22ga. (F) Drain (Ground)
Power Connection Instructions 1. First follow installation and mounting directions for proper physical installation of your new product. 2. Connect black ground wire to the vehicle chassis in a location that will ensure a solid ground. 3. Connect red wire through a fuse (5A for TD30 or 7.5A for TD56) to a continuous source of operating voltage. 4. Apply operating voltage to respective combination of wires to achieve desired pattern (listed below).
TD30 and TD56 Flash Patterns 1. Direct left with all segments: Apply operating voltage (+) to blue (D) wire. 2. Direct right with all segments: Apply operating voltage (+) to yellow (C) wire. 3. Direct center out: Apply operating voltage (+) to orange (E) wire. 4. NEW direct left with all segments: Apply operating voltage (+) to yellow (D) and orange (E) wires. 5. NEW direct right with all segments: Apply operating voltage (+) to yellow (D) and blue (C) wires. 6. NEW direct center out: Apply operating voltage (+) to orange (E) and blue (C) wires. 7. Direct right with 6 segments (TD30), 10 segments (TD56): Apply operating voltage to blue (C) and green (F) wires 8. Direct left with 6 segments (TD30), 10 segments (TD56): Apply operating voltage (+) to green (F) and yellow (D) wires. 9. Direct center out with 6 segments (TD30), 10 segments (TD56): Apply operating voltage (+) to green (F) and orange (E) wires. 10. NEW direct right with 6 segments (TD30), 10 segments (TD56): Apply operating voltage (+) to green (F), yellow (D) and blue (C) wires. 11. NEW direct left with 6 segments (TD30), 10 segments (TD56): Apply operating voltage (+) to green (F), orange (E) and yellow (D) wires. 12. NEW direct center out with 6 segments (TD30), 10 segments (TD56): Apply operating voltage (+) to green (F), orange (E) and blue (C) wires. 13. 64 Flash: Apply operating voltage (+) to orange (E), yellow (D), and blue (C) wires. 14. Wigwag alternate end two: Apply operating voltage (+) to green (F) wire. 15. Triple Rotator: Apply operating voltage (+) to Green (F), orange (E), yellow (D) and blue (C) wires. (Applying green wire in patterns 9-14 runs only amber segments).
7
Form P460 WL/TD Series Instructions - Rev. 1/7/02
Level II Module Removal and Replacement All numerical part designators refer to the diagram below. 1. Ensure that all power is removed from the product before performing any maintenance / servicing. 2. Carefully remove both segment screws (1) with a straight-blade (flat head) screwdriver. Hold the segment in place while removing screws to ensure that the other segment components (2-8) do not fall. 3. Remove segment lens (3), collimator (4) and spacer contacts (5). Again, use caution to ensure that these parts are not lost. 4. Remove the Level II LED module (6) that you wish to replace and set it aside. 5. Inspect the insulator cones (7) and o-rings (2 and 8) for excessive wear or damage. If any of these parts are damaged, it will be necessary to replace the damaged part(s). (See your Authorized 911EP Dealer for replacement parts.) 6. Replace the segment components in the opposite order of their removal (refer to the diagram below, if necessary). 7. When inserting the replacement Level II LED module (6), ensure that the LEDs face the lens (3) and that the module registration hole aligns with the collimator registration pin (9) at the upper left side of the module. 8. When replacing all components of level two modules, ensure that the recessed groove on the contact spacer(s) accepts and protects the portion of the insulator (7) which extends beyond the Level II LED board. 9. After all parts have been replaced in proper order, tighten the segment screws (1) to a torque value of 16 ± 1 inch-pounds.
Tightening the segment screws outside of the specified torque value may result in equipment damage.
6 8 4 3
7
5 9
Take care to ensure that the insulator cones (7) are replaced facing the proper direction to fit snugly into the LED module (6).
2
1
Do not apply operational voltage (+12V) directly to a single LED module (6). LED modules are designed to withstand no more than +9V. Doing so may damage the LED module and void its warranty.
GUIDELINES FOR CARE AND MAINTENANCE OF YOUR PRODUCT 1. Should your product become dusty or dirty, you may clean the unit with an unsoiled, soft cloth that has been dampened with water or, if necessary, a mild soap solution. 2. Never use chemical solvents to clean your product. The use of solvents other than water may result in damage. 3. Be aware that any maintenance upon your product, other than those procedures specifically directed by official 911EP publications, could result in damage and may also void the product warranty.
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Form P460 WL/TD Series Instructions - Rev. 1/7/02
Mounting, Parts & Accessories
INTERNAL Standard Brackets (set) Part No. #400054 Retail price: $6.99 2 Mounting brackets (left/right) 4 #8 flat washers 1 Hex key, 3/32
INTERNAL Suction Cups (set) Part No. #240975 Retail price: $6.99 2 Suction Cups, #8-32 stud & nut For use with LS15 and TD/WL Series
For use with LS15 and TD/WL Series
INTERNAL Visor Mount (set) Part No. #241163 Retail price: $6.99 2 .5” Screw Posts
EXTERNAL
INTERNAL Window Mount (set) Part No. #240977 Retail price: $16.99 2 Mirror buttons 4 BHCS #6 - 32 x .25” 4 Lockwashers
INTERNAL Tall Brackets (set) Part No. #241279 Retail price: $22.99 2 Mounting brackets (left/right) 4 #8 flat washers 1 Hex key, 3/32
For use with LS15 and TD/WL Series
For use with LS15 and TD/WL Series
Carriage Bolt Mount (set) Part No. #400050 Retail price: $18.99
EXTERNAL Suspended Mount (set) Part No. #400053 Retail price: $17.99
EXTERNAL Fairing Mount (set) Part No. #400052 Retail price: $29.99
For use with LS15 and TD/WL Series
For use with LS15 and TD/WL Series
For use with LS15 and TD/WL Series
For use with LS15
WL/TD30 Back-to-Back Mount Retail price: $21.99 WL/TD56 Back-to-Back Mount Retail price: $23.99
EXTERNAL
EXTERNAL
EXTERNAL Back-to-Back Mount LS15 Part No. #271057-2 Retail price: $19.99
LS15 Fairing Part No. - 241652-2 Retail price: $29.99
Forward Mount (set) Part No. #400066 Retail price: $18.99
WL/TD30 Fairing Retail price: $39.99
For use with LS15 and TD Series
EXTERNAL WL/TD56 to Millennium Mount (set) Retail price: $22.99 For use with TD/WL56
WL/TD56 Fairing Retail price: $49.99
You will need to purchase the back-to-back mounting plates separately.
EXTERNAL Flat Mount LS15 Part No. #271063-2 Retail price: $17.99 WL/TD30 Flat Mount Retail price: $19.99 WL/TD56 Flat Mount Retail price: $21.99
9
Form P460 WL/TD Series Instructions - Rev. 1/7/02
Parts & Accessories
Red Module - Part No.241588 - Retail price: $69.99 Amber Module - Part No.241589 - Retail price: $69.99 Blue Module (Standard) - Part No.251590 - Retail price: $69.99 Blue Module (Premium) - Part No.241590-1 - Retail price: $104.99
Fluted Lens Part No. 241606 Retail price: $9.99
Lens Shoulder Bolt O-Ring Part No. 241664 Retail price: $3.99
Insulator Part No. 241647 Retail price: $2.99
Lens Assembly Kit - Clear Part No. 400068 Retail price: $34.99
Clear Lens Part No. 241608 Retail price: $9.99
Wide-angle Collimator Part No. 241529 Retail price: $6.99
Lens Assembly Kit - Fluted Part No. 400068-1 Retail price: $34.99
10
Lens Gasket Part No. 241610 Retail price: $4.99
Spacer Contact Part No. 270978 Retail price: $4.99
Focused Collimator Part No. 241609 Retail price: $6.99
Lens Shoulder Bolt Part No. 241701 Retail price: $4.99
Form P460 WL/TD Series Instructions - Rev. 1/7/02
Frequently Asked Questions Question: Answer:
What is a collimator? A collimator (or reflector) is a reflective device designed to transmit light in a specific direction.
Question: Answer:
Where are the light bulbs? There are no traditional light bulbs in the WL30, TD30, WL56 or TD56. Instead they use Light Emitting Diodes.
Question: Answer:
Can I order white diodes? Currently, no. White Barracuda diodes are in development and will eventually be available.
Question: Answer:
Why are blue diodes more expensive than other diodes? The materials and processes used in the production of blue diodes are more expensive than those of other-colored diodes.
Question: Answer:
How can I prevent reflection or flashback from the light on the windshield or rear window? Ensure that the window surface is clean. Secondly, mount your product as close as possible to the window.
Question: Answer:
What if a diode burns out? Should a diode burn out, it will be necessary to replace the Level II LED module (see page 8). Also, be aware that your Level II LED module may be under warranty. Contact our customer service department for details.
Question: Answer:
Can I get additional flash patterns for my WL30, WL56, TD30 or TD56? No flash patterns can be added; however, you may get customized flash patterns if you fulfill a minimum order requirement. Please contact customer service for additional information.
Question: Answer:
Can I get the power/control cable in a different length? Yes, but there are limits to the usable cable length.
Question: Answer:
Can I run multiple lights off of one switch? Yes it is possible. We recommend that you contact the 911EP customer service department; they will put you in contact with the proper person to assist you.
Question: Answer:
Can I get different colored diodes? Yes. Red, amber and blue replacement LED modules are available through your 911EP authorized dealer.
11
Form P460 WL/TD Series Instructions - Rev. 1/7/02
Troubleshooting Because your product is entirely solid state, there is very little troubleshooting necessary (or possible) for the end user in the event of product malfunction. Should the following troubleshooting measures be ineffective in locating the cause of product malfunction, it is recommended that you contact the 911EP customer service department at 800-863-6911 with any further questions concerning your product.
Problem: Patterns on my product do not operate properly.
Procedure: 1. Ensure that all pattern wires are properly connected at your switching device (see wiring section of this manual).
Problem: WL/TD56, WL/TD30 does not operate.
Procedures: 1. Check for proper operating voltage at the source (battery). 2. If using a controller device, ensure that operating voltage is provided by the device to the product. 3. Check for proper ground. 4. Check the fuse and inspect to ensure that the fuse is intact.
12
Form P460 WL/TD Series Instructions - Rev. 1/7/02
10 Year Limited Warranty Congratulations on your purchase of a quality 911EP product. We are confident that this unit will provide you with years of maintenance-free operation. 911 Emergency Products, Incorporated (the "Warrantor") will replace parts, in case of defects in materials or workmanship, in the U.S.A. for ten years subject to the following conditions and limitations (all time periods commence from the date of original purchase): This warranty is extended only to the original purchaser. A purchase receipt or proof of the original date of purchase is required for replacement parts under the warranty. This warranty only covers failures due to defects in materials or workmanship, and does not cover normal wear or cosmetic damage. This warranty does not cover damage that occurs in shipment, failures caused by products not supplied by the Warrantor, or failures that result from abuse, accidents, maladjustment of consumer controls, improper or inadequate maintenance, improper use of the product, corruption of the cigarette plug, amputation of the cigarette plug, unauthorized modification of the product, commercial use (such as rental use) of the product or damage that is attributable to acts of God or other events beyond the control of the Warrantor. The Warrantor will, for three years from the original date of purchase, fully cover the cost of replacement parts under this Limited Warranty; after three years, the Warrantor will cover a portion of the cost of the replacement parts under this Limited Warranty according to a depreciating schedule based upon the time elapsed since the original date of purchase. This Limited Warranty does not cover selected electronic components of 911EP products., nor does it cover chipping, scratching, fading or discoloration of lenses or paint. Halogen lamps are not covered under this warranty. This warranty will be voided by any unauthorized alteration made to your 911EP product, or by the installation or attachment of any accessory not designed by 911EP specifically for the product. The Warrantor shall not be liable for incidental or consequential damages resulting from the use of this product, or arising out of any breach of this warranty. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. If a problem with this product develops during or after the warranty period, you may contact a Customer Service Representative at (800) 863-6911, or you may e-mail us at [email protected].
911EP Unit Warranty Depreciation Schedule YEAR 1 2 3 4 5
Percentage Covered 100% 100% 100% 80% 70%
YEAR 6 7 8 9 10
Percentage Covered 60% 45% 25% 10% 5%
THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Test and Evaluation Policy / Demonstration Policy For more information this policy contact your 911EP representative. Credit Information To establish an account or credit with 911EP, contact a customer service representative. Returns Policy For products purchased directly from 911EP: Products purchased directly from 911EP are returnable at no cost to the customer for 30 days from the date of purchase. Products must be returned in like-new condition, in their original shipping container, along with a Return Authorization Number. To receive a Return Authorization Number, please call the 911EP Returns Department at 1-800-863-6911. After 30 days, the customer will be subject to a 15% restocking fee (20% if not returned in original package) for all returned products. For additional information concerning the return of a product, call 911EP's Returns Department at 1-800-863-6911. For products purchased from an Authorized 911EP Distributor, Dealer or Store: Products purchased from 911EP's Authorized Distributors, Dealers and Stores are subject to the terms and conditions set forth by those Authorized agents of 911EP. For return policies and/or instructions concerning such a product, please contact the Authorized agent from whom the product was purchased.
911 Emergency Products, Inc. 25 Sixth Avenue North, St. Cloud, MN 56303 800.TO.DO.911 • (800.863.6911) 800.TO.FAX.911 • (800.863.2991) www.911ep.com
Form P460 WL/TD Series Instructions - Rev. 1/7/02
