Florist - NSDC
QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR AGRICULTURE AND ALLIED INDUSTRY
Contents 1. Introduction and Contacts..…[1] 2. Qualifications Pack……….……...[2]
What are Occupational Standards(OS)?
3. Glossary of Key Terms …………[3] 4. OS Units……………………..…….…..[5] 5. Annexure: Nomenclature for QP & OS…[44]
OS describe what individuals need to do, know and understand in order to carry out a particular job role or function OS are performance standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding Contact Us: Agriculture Skill Council of India (ASCI) 304-305, 3rd Floor, Bestech Chambers Sushant Lok-1, Gurgaon, Haryana E mail: [email protected]
6. Assessment Criteria……………..[46]
Introduction Qualifications Pack – Florist SECTOR: AGRICULTURE AND ALLIED SECTOR: INFORMATION TECHNOLOGY- INFORMATION TECHNOLOGY ENABLED SERVICES
SUB-SECTOR: CropAttendant Production (IT-ITES)ces Agriculture Helpdesk OCCUPATION: Floriculture Farming REFERENCE ID: AGR/Q0703 ALIGNED TO: NCO/2004-NIL A florist is responsible for creating decorative floral arrangements. Brief Job Description: A florist is responsible for selection of flowers and foliage according to customer requirements, processing them, making creative designs by arranging them and also selling them to the customers. Personal Attributes:A florist must have creative ability to create new floral designs, he/she must also have ability to deal with customers. The individual must posses reading, writing skills, good communication and marketing skills. In addition, the individual must have stamina and professional hygiene.
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Qualifications Pack For Florist
Job Details
Qualifications Pack Code Job Role Credits (NSQF) Sector
AGR/Q0703 TBD Agriculture and Allied Agriculture Crop Production
Sub-sector Occupation
Floriculture Farming
NSQC clearance on
N/A
Job Role
Florist Version number Drafted on
1.0 19/02/2016
Last reviewed on
04/03/2016
Next review date
31/03/2019
Florist
Role Description
A florist is responsible for selection of flowers and foliage according to customer requirements, processing them, making creative designs by arranging them and also selling them to the customers.
NSQF level Minimum Educational Qualifications Maximum Educational Qualifications
4 Preferably Class 8 Not applicable
Training (Suggested but not mandatory)
1. Ageing properties of different types of flowers and foliage 2. Flower and plant identification 3. Basics of flower arrangement
Minimum Job Entry Age
16 years
Experience
Preferably 0-1 years in floral desigining
Applicable National Occupational Standards (NOS)
Performance Criteria
Compulsory: 1.AGR/N0706: Procure and maintain condition of cut flowers 2. AGR/N0707: Plan floristry designs 3. AGR/N0708: Prepare and assemble floristry items 4. AGR/N0709: Carry out packaging of floristry items 5. AGR/N0710: Display finished products for sale 6. AGR/N0711: Sell floral arrangements 7. AGR/N0712: Complete documentation and record keeping 8. AGR/N0713: Maintain safety and hygiene Optional: N.A. As described in the relevant OS units
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Qualifications Pack For Florist
Definitions
Keywords /Terms Sector
Sub-sector Occupation Function Job Role
OS Performance Criteria NOS Qualifications Pack Code Qualifications Pack Unit Code Unit Title Description Knowledgeand Understanding Organisational Context Technical Knowledge Core Skills or Generic Skills
Description Sector is a conglomeration of different business operations having similar businesses and interests. It may also be defined as a distinct subset of the economy whose components share similar characteristics and interests. Sub-sector is derived from a further breakdown based on the characteristics and interests of its components. Occupation is a set of job roles, which perform similar/related set of functions in an industry. Function is an activity necessary for achieving the key purpose of the sector, occupation, or area of work, which can be carried out by a person or a group of persons. Functions are identified through analysis and form the basis of OS. Job role defines a unique set of functions that together form a unique employment opportunity in an organisation. OS specify the standards of performance an individual must achieve when carrying out a function in the workplace, together with the knowledge and understanding they need to meet that standard consistently. Occupational Standards are applicable both in the Indian and global contexts. Performance Criteria are statements that together specify the standard of performance required when carrying out a task. NOS are Occupational Standards which apply uniquely in the Indian context. Qualifications Pack Code is a unique reference code that identifies a qualifications pack. Qualifications Pack comprises the set of OS, together with the educational, training and other criteria required to perform a job role. A Qualifications Pack is assigned a unique qualification pack code. Unit Code is a unique identifier for an Occupational Standard , which is denoted by an ‘N’ Unit Title gives a clear overall statement about what the incumbent should be able to do. Description gives a short summary of the unit content. This would be helpful to anyone searching on a database to verify that this is the appropriate OS they are looking for. Knowledge and Understanding are statements which together specify the technical, generic, professional and organisational specific knowledge that an individual needs in order to perform to the required standard. Organisational Context includes the way the organisation is structured and how it operates, including the extent of operative knowledge managers have of their relevant areas of responsibility. Technical Knowledge is the specific knowledge needed to accomplish specific designated responsibilities. Core Skills or Generic Skills are a group of skills that are key to learning and working in today's world. These skills are typically needed in any work environment. In the context of the OS, these include communication related skills that are applicable to most job roles.
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Qualifications Pack For Florist
Acronyms
Keywords /Terms NOS
Description NationalOccupational Standard
NSQF
National SkillQualificationFramework
OS
OccupationalStandard
PC
PerformanceCriteria
QP
QualificationPack
SSC
SectorSkillCouncil
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AGR/N0706
Procure and maintain condition of cut flowers
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National Occupational Standard
Overview This OS unit is about selection of relevant flowers and foliage, procuring and maintaining them using appropriate procedures to keep them in good condition
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National Occupational Standard
AGR/N0706
Procure and maintain condition of cut flowers
Unit Code
AGR/N0706
Unit Title (Task)
Procure and maintain condition of cut flowers
Description
This OS unit is about selection of relevant flowers and foliage, procuring and maintaining them using appropriate procedures to keep them in good condition This unit/task covers the following:
Scope
Procure the relevant cut flowers & plant parts
Identify and monitor the quality of incoming materials
Monitor and maintain the quality of cut materials
Performance Criteria(PC) w.r.t. the Scope Element Procure the relevant cut flowers and plant parts
Performance Criteria To be competent, the user/individual must be able to: PC1. identify relevant flowers and foliage accurately PC2. procure the flowers and plant parts as per standard procedures as per the requirement
Identify and monitor the quality of incoming materials
To be competent, the user/individual must be able to: PC3. identify and check the incoming materials for acceptability in terms of type, quantity and quality and also, identify any pests and diseases associated with them PC4. take appropriate measures to tackle any issues in the incoming materials PC5. clean and maintain the cleanliness of the work area using approved sanitizers and keep it free from dust, waste, flies and pests PC6. prepare appropriate containers for incoming materials, adhering to hygeine standards To be competent, the user/individual must be able to: PC7. identify cut materials and take appropriate measures to take care of them, both in storage and display PC8. plan the development of the product and identify timelines for the sale of the cut materials PC9. ensure proper environmantal conditions for keeping the cut materials and provide nutrition to ensure high value during sales PC10. monitor the cut materials for any damage due to pests and infections and report the issues if any PC11. dispose or re-use cut materials that are no longer saleable
Monitor and maintain the quality of cut materials
Knowledge and Understanding (K) A. Organisational Context (Knowledge of the
The user/individual on the job needs to know and understand: KA1. organisation care and maintenance procedures for a range of flowers and foliage Page | 6
AGR/N0706 company / organisation and its processes)
B. Technical Knowledge
Procure and maintain condition of cut flowers KA2. KA3. KA4. KA5.
types of floral designs, flower arrangements prepared by the organisation code of business conduct dress code to be followed job responsibilities/duties and standard operating procedures followed for growth and maintenance of flowers and foliage KA6. internal processes such as procurement, store management, inventory management, quality management and key contact points for query resolution The user/individual on the job needs to know and understand: KB1. botanical and common names for a range of flowers and foliage KB2. seasonal availability of a range of flowers and foliage KB3. indicators of pests and disease and the action that should be taken if they are discovered KB4. methods for removing dead and damaged material from flowers and foliage KB5. irritant and poisonous flowers and foliage and how they should be handled KB6. different methods of providing food and water to flowers and foliage KB7. how environmental conditions, including; temperature, humidity, light and water/food supply, affect fresh materials
Skills (S) A. Core Skills/ Generic Skills
Writing Skills The user/ individual on the job needs to know and understand how to: SA1. note the information communicated SA2. note the raw materials to be used SA3. write information documents to internal departments/ internal teams SA4. note down the data for online ERP or as per applicability in the organisation Reading Skills The user/individual on the job needs to know and understand how to: SA5. read manuals and process documents to understand operations and process requirements SA6. read internal information documents sent by internal teams Oral Communication (Listening and Speaking skills)
B. Professional Skills
The user/individual on the job needs to know and understand how to: SA7. discuss task lists, schedules and activities SA8. effectively communicate with team members SA9. question in order to understand the nature of the problem and to clarify queries SA10. attentively listen and comprehend the information given by the speaker SA11. communicate clearly on the issues being faced Decision Making
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AGR/N0706
Procure and maintain condition of cut flowers The user/individual on the job needs to know and understand how to: SB1. analyse critical points in day to day tasks through experience and observation and identify measures to solve the issue SB2. handle issues in case the manager is not available (as per the authority matrix defined by the organisation) Plan and Organize The user/individual on the job needs to know and understand how to: SB3. plan and organize the work order and jobs received SB4. organize raw materials and packaging materials required for all products SB5. plan and prioritize the work based on the instructions received SB6. plan to utilise time and equipment's effectively SB7. organize all process/ equipment manuals so as to access information easily SB8. support the manager in scheduling tasks for helper(s) CustomerCentricity The user/individual on the job needs to know and understand how to: SB9. understand customer requirements and their priority and respond as per their needs Problem Solving The user/individual on the job needs to know and understand how to: SB10. support manager in solving problems by detailing out problems SB11. discuss the possible solutions with the manager for problem solving Analytical Thinking The user/individual on the job needs to know and understand how to: SB12. apply domain information about maintenance processes and technical knowledge about tools and equipment Critical Thinking The user/individual on the job needs to know and understand how to: SB13. use common sense and make judgments on day to day basis SB14. use reasoning skills to identify and resolve basic problems SB15. use intuition to detect any potential problems which could arise during operations SB16. use acquired knowledge of the process for identifying and handling issues
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AGR/N0706
Procure and maintain condition of cut flowers
NOS Version Control
NOS Code
AGR/N0706
Credits (NSQF)
TBD
Version number
1.0
Industry
Agriculture and Allied Agriculture Crop Production Floriculture Farming
Drafted on
19/02/2016
Last reviewed on
04/03/2016
Next review date
31/03/2019
Industry Sub-sector Occupation
Back to Top
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AGR/N0707
Plan floristry designs
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National Occupational Standard
Overview This OS unit is about planning various floristry designs according to customer needs using the appropriate materials.
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National Occupational Standard
AGR/N0707
Plan floristry designs
Unit Code
AGR/N0707
Unit Title (Task)
Plan floristry designs
Description
This OS unit is about planning various floristry designs according to customer needs using the appropriate materials.
Scope
This unit/task covers the following: Plan floristry designs according to customer needs
Performance Criteria(PC) w.r.t. the Scope Element Plan floristry designs according to customer needs
Performance Criteria To be competent, the user/individual must be able to PC1. identify and understand customer requirements PC2. generate plans that would meet the customer requirments PC3. research and use creativity to come up with suitable designs that can cater to the customer needs PC4. communicate the design concept to relevant stakeholders PC5. identify materials that are relevant to customer needs, design requirements and based on seasonal availability PC6. understand the need for modifications if any and discuss the same with the customer to ensure that his/her requirements are adhered to
Knowledge and Understanding (K) A. Organisational Context (Knowledge of the company / organisation and its processes)
B. Technical Knowledge
The user/individual on the job needs to know and understand: KA1. organisation range of techniques for construction of designs and use of plant material KA2. organisation procedures for identification of customer requirements KA3. types of floral designs produced by the organisation KA4. code of business conduct KA5. dress code to be followed KA6. job responsibilities/duties and standard operating procedures KA7. internal processes such as procurement, store management, inventory management, quality management and key contact points for query resolution The user/individual on the job needs to know and understand: KB1. how to interpret customer requirements using: sources of information; technical skills; budget/costing local seasonal variations in temperature, humidity and air flow KB2. the availability and suitability of an extensive range of materials according to season and price, where appropriate KB3. floristry design terminology, concepts and principles KB4. principles and elements of design
Skills (S) A. Core Skills/
Writing Skills
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AGR/N0707 Generic Skills
Plan floristry designs The user/ individual on the job needs to know and understand how to: SA1. note the information communicated SA2. note the raw materials to be used SA3. write information documents to internal departments/ internal teams SA4. note down the data for online ERP or as per applicability in the organisation Reading Skills The user/individual on the job needs to know and understand how to: SA5. read manuals and process documents to understand operations and process requirements SA6. read internal information documents sent by internal teams Oral Communication (Listening and Speaking skills)
B. Professional Skills
The user/individual on the job needs to know and understand how to: SA7. discuss task lists, schedules and activities SA8. effectively communicate with team members SA9. question in order to understand the nature of the problem and to clarify queries SA10. attentively listen and comprehend the information given by the speaker SA11. communicate clearly on the issues being faced Decision Making The user/individual on the job needs to know and understand how to: SB1. analyse critical points in day to day tasks through experience and observation and identify measures to solve the issue SB2. handle issues in case the manager is not available (as per the authority matrix defined by the organisation) Plan and Organize The user/individual on the job needs to know and understand how to: SB3. plan and organize the work order and jobs received SB4. organize raw materials and packaging materials required for all products SB5. plan and prioritize the work based on the instructions received SB6. plan to utilise time and equipment's effectively SB7. organize all process/ equipment manuals so as to access information easily SB8. support the manager in scheduling tasks for helper(s) CustomerCentricity The user/individual on the job needs to know and understand how to: SB9. understand customer requirements and their priority and respond as per their needs Problem Solving The user/individual on the job needs to know and understand how to: SB10. support manager in solving problems by detailing out problems SB11. discuss the possible solutions with the manager for problem solving Analytical Thinking The user/individual on the job needs to know and understand how to: SB12. apply domain information about maintenance processes and technical knowledge about tools and equipment Critical Thinking Page | 12
AGR/N0707
Plan floristry designs The user/individual on the job needs to know and understand how to: SB13. use common sense and make judgments on day to day basis SB14. use reasoning skills to identify and resolve basic problems SB15. use intuition to detect any potential problems which could arise during operations SB16. use acquired knowledge of the process for identifying and handling issues
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AGR/N0707
Plan floristry designs
NOS Version Control NOS Code
AGR/N0707
Credits (NSQF)
TBD
Version number
1.0
Industry
Agriculture and Allied Agriculture Crop Production Floriculture Farming
Drafted on
19/02/2016
Last reviewed on
04/03/2016
Next review date
31/03/2019
Industry Sub-sector Occupation Back to Top
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AGR/N0709
Carry out packaging of floristry items
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National Occupational Standard
Overview This OS unit deals with the preparation of the floral designs based on the required specifications using various techniques and evaluate them against the requirements. Page | 15
Carry out packaging of floristry items
National Occupational Standard
AGR/N0709 Unit Code
AGR/N0708
Unit Title (Task)
Prepare and assemble floristry items
Description
This OS unit deals with the preparation of the floral designs based on the required specifications using various techniques and evaluate them against the requirements. This unit/task covers the following: Prepare and evaluate floristry designs
Scope
Assemble the planted floristry designs
Assemble and evaluiate basic floristry designs
Performance Criteria(PC) w.r.t. the Scope Element Prepare and evaluate floristry designs
Assemble the planted floristry designs
Performance Criteria To be competent, the user/individual must be able to: PC1. obtain and understand the specifications for the floral design PC2. create a work plan based on the specifications obtained and seek clarifications when required PC3. construct the design in a manner which moinimises wastage and less damage PC4. use appropriate conditioning methods and ensure that the materials are handled safely PC5. review the deisgn against the specifications regularly and incorporate appropriate changes whenever necessary PC6. adhere to agreed timlimes for preparation of the designs PC7. evaluate the designs prepared and check for adherence to agreed specifications. make final adjustments if any PC8. pack and store the designs prepared in appropriate conditions that minimizes damage ensure good shelf life. PC9. maintain proper records for production To be competent, the user/individual must be able to: PC10. select appropriate materials, tools and equipments for assembling planted designs PC11. assemble the flowers and foliage and other materials according to the agreed specifications PC12. check the flowers and foliage and material for ensuring quality and provide nutiriron to ensure the quality is maintained PC13. review the finished designs against the agreed specifications and ensure adherence to requirements PC14. store the finished designs in a clean appropriate environment that is suitable for storage of flowers and foliage PC15. dispose waste generated in an appropriate manner Page | 16
AGR/N0709 Assemble and evaluate basic floristry designs
Carry out packaging of floristry items To be competent, the user/individual must be able to: PC16. select and prepare materials, tools and equipments required to produce basic floristry designs PC17. assemble the deisgns using appropriate techniques according to given specifications PC18. review the finished designs against the agreed specifications and ensure adherence to requirements PC19. store the finished designs in a clean appropriate environment that is suitable for storage of flowers and foliage PC20. dispose waste generated in appropriate manner
Knowledge and Understanding (K) A. Organisational Context (Knowledge of the company / organisation and its processes)
B. Technical Knowledge
The user/individual on the job needs to know and understand: KA1. organisationprocess of selection of procedures that are appropriate for the floral design KA2. organisation criteria used when reviewing a design during assembly and how to modify its production to meet the design specification KA3. types of floral designs produced by the organisation KA4. code of business conduct KA5. dress code to be followed KA6. job responsibilities/duties and standard operating procedures KA7. internal processes such as procurement, store management, inventory management, quality management and key contact points for query resolution The user/individual on the job needs to know and understand: KB1. basic principles and elements of design and how to apply them KB2. types and quantity of materials required KB3. techniques for assembling floristry designs KB4. conditioning techniques for different plant materials KB5. criteria for evaluating completed designs against the specification KB6. package and store floristry designs to minimise deterioration
Skills (S) A. Core Skills/ Generic Skills
Writing Skills The user/ individual on the job needs to know and understand how to: SA1. note the information communicated SA2. note the raw materials to be used SA3. write information documents to internal departments/ internal teams SA4. note down the data for online ERP or as per applicability in the organisation Reading Skills The user/individual on the job needs to know and understand how to: SA5. read manuals and process documents to understand operations and process requirements SA6. read internal information documents sent by internal teams Oral Communication (Listening and Speaking skills) Page | 17
AGR/N0709
B. Professional Skills
Carry out packaging of floristry items The user/individual on the job needs to know and understand how to: SA7. discuss task lists, schedules and activities SA8. effectively communicate with team members SA9. question in order to understand the nature of the problem and to clarify queries SA10. attentively listen and comprehend the information given by the speaker SA11. communicate clearly on the issues being faced Decision Making The user/individual on the job needs to know and understand how to: SB1. analyse critical points in day to day tasks through experience and observation and identify measures to solve the issue SB2. handle issues in case the manager is not available (as per the authority matrix defined by the organisation) Plan and Organize The user/individual on the job needs to know and understand how to: SB3. plan and organize the work order and jobs received SB4. organize raw materials and packaging materials required for all products SB5. plan and prioritize the work based on the instructions received SB6. plan to utilise time and equipment's effectively SB7. organize all process/ equipment manuals so as to access information easily SB8. support the manager in scheduling tasks for helper(s) CustomerCentricity The user/individual on the job needs to know and understand how to: SB9. understand customer requirements and their priority and respond as per their needs Problem Solving The user/individual on the job needs to know and understand how to: SB10. support manager in solving problems by detailing out problems SB11. discuss the possible solutions with the manager for problem solving Analytical Thinking The user/individual on the job needs to know and understand how to: SB12. apply domain information about maintenance processes and technical knowledge about tools and equipment Critical Thinking The user/individual on the job needs to know and understand how to: SB13. use common sense and make judgments on day to day basis SB14. use reasoning skills to identify and resolve basic problems SB15. use intuition to detect any potential problems which could arise during operations SB16. use acquired knowledge of the process for identifying and handling issues
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AGR/N0709
Carry out packaging of floristry items
NOS Version Control NOS Code Credits (NSQF) Industry Industry Sub-sector Occupation
AGR/N0708 TBD Agriculture and Allied Agriculture Crop Production Floriculture Farming
Version number Drafted on
1.0 19/02/2016
Last reviewed on
04/03/2016
Next review date
31/03/2019
Back to Top
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AGR/N0709
Carry out packaging of floristry items
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National Occupational Standard
Overview This OS unit is about packaging of the floral designs produced using the right procedures to meet the customer requirements before placing them for display
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National Occupational Standard
AGR/N0709
Carry out packaging of floristry items
Unit Code
AGR/N0709
Unit Title (Task)
Carry out packaging of floristry items
Description Scope
This OS unit is about packaging of the floral designs produced using the right procedures to meet the customer requirements before placing them for display. This unit/task covers the following: Packaging of flowers, foliage and floristry designs
Performance Criteria(PC) w.r.t. the Scope Element Packaging of flowers, foliage and floristry designs
Performance Criteria To be competent, the user/individual must be able to: PC1. prepare the material required for packing and ensure good quality PC2. wrap the product and ensure proper sealing in a manner that is suitable for the type of design and the mode of transport PC3. ensure that agreed timelines are met for packing in order to ensure timely delivery or collection PC4. check the final package to ensure adherence to customer requirements PC5. label and store the packages to be delivered or collected PC6. dispose waste in an appropriate manner
Knowledge and Understanding (K) A. Organisational Context (Knowledge of the company / organisation and its processes)
B. Technical Knowledge
The user/individual on the job needs to know and understand: KA1. organisationprocess/procedures for storage of products prior to transportation or sale KA2. organisation procedures for disposal/recycling of waste packaging and plant material KA3. code of business conduct KA4. dress code to be followed KA5. job responsibilities/duties and standard operating procedures KA6. internal processes such as procurement, store management, inventory management, quality management and key contact points for query resolution The user/individual on the job needs to know and understand: KB1. care instructions that should be provided with the products personal hygiene requirement KB2. different methods of attaching additional items securely KB3. different types of packaging techniques/procedures
Skills (S) A. Core Skills/
Writing Skills
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AGR/N0709 Generic Skills
Carry out packaging of floristry items The user/ individual on the job needs to know and understand how to: SA1. note the information communicated SA2. note the raw materials to be used SA3. write information documents to internal departments/ internal teams SA4. note down the data for online ERP or as per applicability in the organisation Reading Skills The user/individual on the job needs to know and understand how to: SA5. read manuals and process documents to understand operations and process requirements SA6. read internal information documents sent by internal teams Oral Communication (Listening and Speaking skills)
B. Professional Skills
The user/individual on the job needs to know and understand how to: SA7. discuss task lists, schedules and activities SA8. effectively communicate with team members SA9. question in order to understand the nature of the problem and to clarify queries SA10. attentively listen and comprehend the information given by the speaker SA11. communicate clearly on the issues being faced Decision Making The user/individual on the job needs to know and understand how to: SB1. analyse critical points in day to day tasks through experience and observation and identify measures to solve the issue SB2. handle issues in case the manager is not available (as per the authority matrix defined by the organisation) Plan and Organize The user/individual on the job needs to know and understand how to: SB3. plan and organize the work order and jobs received SB4. organize raw materials and packaging materials required for all products SB5. plan and prioritize the work based on the instructions received SB6. plan to utilise time and equipment's effectively SB7. organize all process/ equipment manuals so as to access information easily SB8. support the manager in scheduling tasks for helper(s) CustomerCentricity The user/individual on the job needs to know and understand how to: SB9. understand customer requirements and their priority and respond as per their needs Problem Solving The user/individual on the job needs to know and understand how to: SB10. support manager in solving problems by detailing out problems SB11. discuss the possible solutions with the manager for problem solving Analytical Thinking The user/individual on the job needs to know and understand how to: SB12. apply domain information about maintenance processes and technical knowledge about tools and equipment Page | 22
AGR/N0709
Carry out packaging of floristry items Critical Thinking The user/individual on the job needs to know and understand how to: SB13. use common sense and make judgments on day to day basis SB14. use reasoning skills to identify and resolve basic problems SB15. use intuition to detect any potential problems which could arise during operations SB16. use acquired knowledge of the process for identifying and handling issues
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AGR/N0709
Carry out packaging of floristry items
NOS Version Control NOS Code Credits (NSQF) Industry Industry Sub-sector Occupation
AGR/N0709 TBD Agriculture and Allied Agriculture Crop Production Floriculture Farming
Version number Drafted on
1.0 19/02/2016
Last reviewed on
04/03/2016
Next review date
31/03/2019
Back to Top
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AGR/N0710
Display finished products for sale
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National Occupational Standard
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Overview This OS unit is about preparation of the display area, display of the finished products for sale to the customers after proper labelling of these products Page | 25
National Occupational Standard
AGR/N0710
Display finished products for sale
Unit Code
AGR/N0710
Unit Title (Task)
Display finished products for sale
Description
This OS unit is about preparation of the display area, display of the finished products for sale to the customers after proper labelling of these products.
Scope
This unit/task covers the following: Prepare display areas and materials in the store Label display stock in the store
Performance Criteria(PC) w.r.t. the Scope
Element
Performance Criteria
Prepare display areas and materials in the store
To be competent, the user/individual must be able to: PC1. identify the requirements for display in terms of sotck, space, position of display etc. and seek clarification in case of any doubts PC2. ensure that the display does not cause any obstruction and reports such cases if it arises PC3. make sure that the size of the display area is right according to the prodcucts to be displayed PC4. gather the products that need to be displayed and ensure that they are clean and in good condition PC5. clear , clean and prepare the display area following the sops
Label display stock in the store
To be competent, the user/individual must be able to: PC6. ensure that the right labels are given to the right display products PC7. ensure clarity, accuracy and legitimacy of the labels PC8. ensure that any requirement for change in the labelling is communicated to the right personnel PC9. ensure that the lables are properly in place and is placed such that the customers can easily view them and identify the display goods PC10. ensure that the labelling process is completed within the given time
Knowledge and Understanding (K) B. Organisational Context (Knowledge of the company / organisation and
The user/individual on the job needs to know and understand: KA1. organisationdisplay requirements for stock, space, position of the display and dates KA2. organisation legal requirements for labelling KA3. types of floral designs produced by the organisation KA4. code of business conduct Page | 26
AGR/N0710 its processes)
B. Technical Knowledge
Display finished products for sale KA5. dress code to be followed KA6. job responsibilities/duties and standard operating procedures The user/individual on the job needs to know and understand: KB1. possible dangers to health and safety before setting up displays KB2. how to use labelling materials and equipment efficiently and effectively KB3. checking clarity and accuracy of labels
Skills (S) C. Core Skills/ Generic Skills
Writing Skills The user/ individual on the job needs to know and understand how to: SA1. note the information communicated SA2. note the raw materials to be used SA3. write information documents to internal departments/ internal teams SA4. note down the data for online ERP or as per applicability in the organisation Reading Skills The user/individual on the job needs to know and understand how to: SA5. read manuals and process documents to understand operations and process requirements SA6. read internal information documents sent by internal teams Oral Communication (Listening and Speaking skills)
D. Professional Skills
The user/individual on the job needs to know and understand how to: SA7. discuss task lists, schedules and activities SA8. effectively communicate with team members SA9. question in order to understand the nature of the problem and to clarify queries SA10. attentively listen and comprehend the information given by the speaker SA11. communicate clearly on the issues being faced Decision Making The user/individual on the job needs to know and understand how to: SB1. analyse critical points in day to day tasks through experience and observation and identify measures to solve the issue SB2. handle issues in case the manager is not available (as per the authority matrix defined by the organisation) Plan and Organize The user/individual on the job needs to know and understand how to: SB3. plan and organize the work order and jobs received SB4. organize raw materials and packaging materials required for all products SB5. plan and prioritize the work based on the instructions received SB6. plan to utilise time and equipment's effectively SB7. organize all process/ equipment manuals so as to access information easily SB8. support the manager in scheduling tasks for helper(s) CustomerCentricity The user/individual on the job needs to know and understand how to: SB9. understand customer requirements and their priority and respond as per their Page | 27
AGR/N0710
Display finished products for sale needs Problem Solving The user/individual on the job needs to know and understand how to: SB10. support manager in solving problems by detailing out problems SB11. discuss the possible solutions with the manager for problem solving Analytical Thinking The user/individual on the job needs to know and understand how to: SB12. apply domain information about maintenance processes and technical knowledge about tools and equipment Critical Thinking The user/individual on the job needs to know and understand how to: SB13. use common sense and make judgments on day to day basis SB14. use reasoning skills to identify and resolve basic problems SB15. use intuition to detect any potential problems which could arise during operations SB16. use acquired knowledge of the process for identifying and handling issues
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AGR/N0710
Display finished products for sale
NOS Version Control NOS Code Credits (NSQF) Industry Industry Sub-sector Occupation
AGR/N0710 TBD Agriculture and Allied Agriculture Crop Production Floriculture Farming
Version number Drafted on
1.0 19/02/2016
Last reviewed on
04/03/2016
Next review date
31/03/2019
Back to Top
Page | 29
AGR/N0711
Sell floral arrangements
----------------------------------------------------------------------------------------------------------------------------- ---------
National Occupational Standard
Overview This unit is about assisting the customers to make purchase decisions in the store through explanation, comparison and contrasting of different floral arrangements on sale.
Page | 30
National Occupational Standard
AGR/N0711
Sell floral arrangements
Unit Code
AGR/N0711
Unit Title (Task)
Sell floral arrangements
Description
Scope
This unit is about assisting the customers to make purchase decsions in the store through explanation, comparison and contrasting of different floral arrangements on sale. This unit/task covers the following: Help customers in making purchase decisions in the store
Performance Criteria(PC) w.r.t. the Scope Element Help customers in making purchase decisions in the store
Performance Criteria To be competent, the user/individual must be able to: PC1. describe and explain all product features in a manner that can be easily understood by the customers PC2. compare and contrast the diiferent prodcuts, thus enabling the customer to make decisions easily PC3. identify opportunities to enlighten the customer about associated or additional prodcuts in a way that promotes sales and goodwill
Knowledge and Understanding (K) A. Organisational Context (Knowledge of the company / organisation and its processes)
The user/individual on the job needs to know and understand: KA1. types of customers the organisation caters to KA2. code of business conduct KA3. dress code to be followed KA4. job responsibilities/duties and standard operating procedures
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1. promotion of sales and goodwill KB2. floral prouduct features and benefits KB3. different types of customer responses
Skills (S) C. Core Skills/ Generic Skills
Writing Skills The user/ individual on the job needs to know and understand how to: SA1. note the information communicated SA2. note the raw materials to be used SA3. write information documents to internal departments/ internal teams SA4. note down the data for online ERP or as per applicability in the organisation Reading Skills The user/individual on the job needs to know and understand how to: SA5. read manuals and process documents to understand operations and process requirements SA6. read internal information documents sent by internal teams Page | 31
AGR/N0711
Sell floral arrangements Oral Communication (Listening and Speaking skills)
D. Professional Skills
The user/individual on the job needs to know and understand how to: SA7. discuss task lists, schedules and activities SA8. effectively communicate with team members SA9. question in order to understand the nature of the problem and to clarify queries SA10. attentively listen and comprehend the information given by the speaker SA11. communicate clearly on the issues being faced Decision Making The user/individual on the job needs to know and understand how to: SB1. analyse critical points in day to day tasks through experience and observation and identify measures to solve the issue SB2. handle issues in case the manager is not available (as per the authority matrix defined by the organisation) Plan and Organize The user/individual on the job needs to know and understand how to: SB3. plan and organize the work order and jobs received SB4. organize raw materials and packaging materials required for all products SB5. plan and prioritize the work based on the instructions received SB6. plan to utilise time and equipment's effectively SB7. organize all process/ equipment manuals so as to access information easily SB8. support the manager in scheduling tasks for helper(s) CustomerCentricity The user/individual on the job needs to know and understand how to: SB9. understand customer requirements and their priority and respond as per their needs Problem Solving The user/individual on the job needs to know and understand how to: SB10. support manager in solving problems by detailing out problems SB11. discuss the possible solutions with the manager for problem solving Analytical Thinking The user/individual on the job needs to know and understand how to: SB12. apply domain information about maintenance processes and technical knowledge about tools and equipment Critical Thinking The user/individual on the job needs to know and understand how to: SB13. use common sense and make judgments on day to day basis SB14. use reasoning skills to identify and resolve basic problems SB15. use intuition to detect any potential problems which could arise during operations SB16. use acquired knowledge of the process for identifying and handling issues
Page | 32
AGR/N0711
Sell floral arrangements
NOS Version Control
NOS Code Credits (NSQF) Industry Industry Sub-sector Occupation
AGR/N0711 TBD Agriculture and Allied Agriculture Crop Production Floriculture farming
Version number Drafted on
1.0 19/02/2016
Last reviewed on
04/03/2016
Next review date
31/03/2019
Back to Top
Page | 33
AGR/N0712
Complete documentation and record keeping
----------------------------------------------------------------------------------------------------------------------------- ----------
National Occupational Standard
Overview This OS unit is about documentation of all details regarding the materials, finished products, packaging materials etc. and keeping proper records for future reference.
Page | 34
National Occupational Standard
AGR/N0712
Complete documentation and record keeping
Unit Code
AGR/N0712
Unit Title (Task)
Complete documentation and record keeping
Description
This OS unit is about documentation of all details regarding the materials, finished products, packaging materials etc. and keeping proper records for future reference. The scope of this role will include: Document and maintain records related to raw materials
Scope
Document and maintain records related to finished products
Performance Criteria(PC) w.r.t. the Scope
Element
Performance Criteria
Document and maintain records related to raw materials
To be competent, the user/individual must be able to: PC1. document and maintain recordsof details of raw materials and packaging materials such as name of raw materials, type and variety, vendor/supplier details, grown area, grown season, quantity, receiving date, supplier details, receiving date/ date of manufacture, expiry date, supplier quality document, quality parameters of all raw materials, internal quality analysis report, etc. as per organisation standards PC2. document and maintain record of observations (if any) related to raw materials and packaging materials PC3. verify the documents and track from finished product to raw materials, in case of quality concerns and during quality management system audits To be competent, the user/individual must be able to: PC4. document and maintain records of the types of finished products produced PC5. document and maintain records of the finished products detailssuch as batch number, time of packing, date of manufacture, date of expiry, other label details, primary, secondary and tertiary packaging materials for all finished products, storage conditions, etc. as per organisation standards PC6. document and maintain record of observations or deviations (if any) related to finished products
Document and maintain records related to finished products
Knowledge and Understanding (K) B. Organisational Context (Knowledge of the company / organisation and its processes)
The user/individual on the job needs to know and understand: KA1. documentation system followed in the organisation KA2. methods to record and maintain records on observations (if any) related to raw materials, process and finished products KA3. code of business conduct KA4. dress code to be followed KA5. job responsibilities/duties and standard operating procedures
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1. details to be recorded on raw materials and finished products KB2. tracking back the record from finished product to raw material
Skills (S) E. Core Skills/
Writing Skills Page | 35
AGR/N0712 Generic Skills
B. Professional Skills
Complete documentation and record keeping The user/ individual on the job needs to know and understand how to: SA1. note the information communicated SA2. note the raw materials to be used SA3. write information documents to internal departments/ internal teams SA4. note down the data for online ERP or as per applicability in the organisation Reading Skills The user/individual on the job needs to know and understand how to: SA5. read manuals and process documents to understand operations and process requirements SA6. read internal information documents sent by internal teams Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to: SA7. discuss task lists, schedules and activities SA8. effectively communicate with team members SA9. question in order to understand the nature of the problem and to clarify queries SA10. attentively listen and comprehend the information given by the speaker SA11. communicate clearly on the issues being faced Decision Making The user/individual on the job needs to know and understand how to: SB1. analyse critical points in day to day tasks through experience and observation and identify measures to solve the issue SB2. handle issues in case the manager is not available (as per the authority matrix defined by the organisation) Plan and Organize The user/individual on the job needs to know and understand how to: SB3. plan and organize the work order and jobs received SB4. organize raw materials and packaging materials required for all products SB5. plan and prioritize the work based on the instructions received SB6. plan to utilise time and equipment's effectively SB7. organize all process/ equipment manuals so as to access information easily SB8. support the manager in scheduling tasks for helper(s) CustomerCentricity The user/individual on the job needs to know and understand how to: SB9. understand customer requirements and their priority and respond as per their needs Problem Solving The user/individual on the job needs to know and understand how to: SB10. support manager in solving problems by detailing out problems SB11. discuss the possible solutions with the manager for problem solving Analytical Thinking The user/individual on the job needs to know and understand how to: SB12. apply domain information about maintenance processes and technical knowledge about tools and equipment Critical Thinking The user/individual on the job needs to know and understand how to: Page | 36
AGR/N0712
Complete documentation and record keeping SB13. use common sense and make judgments on day to day basis SB14. use reasoning skills to identify and resolve basic problems SB15. use intuition to detect any potential problems which could arise during operations SB16. use acquired knowledge of the process for identifying and handling issues
Page | 37
AGR/N0712
Complete documentation and record keeping
NOS Version Control NOS Code Credits (NSQF) Industry Industry Sub-sector Occupation
AGR/N0712 TBD Agriculture and Allied Agriculture Crop Production Floriculture Farming
Version number Drafted on
1.0 19/02/2016
Last reviewed on
04/03/2016
Next review date
31/03/2019
Back to Top
Page | 38
AGR/N0713
Maintain safety and hygiene
------------------------------------------------------------------------------------------------------------------------- --------------
National Occupational Standard
Overview This OS unit is about ensuring all safety procedures and hygiene aspects are followed
Page | 39
National Occupational Standard
AGR/N0713
Maintain safety and hygiene
Unit Code
AGR/N0713
Unit Title (Task)
Maintain safety and hygiene
Description Scope
This OS unit is about ensuring that all safety procedures and hygiene aspects are followed The scope of this role will include: Perform safety and hygiene related functions
Performance Criteria(PC) w.r.t. the Scope
Element
Performance Criteria
Perform safety and hygiene related functions
To be competent, the user/individual must be able to: PC1. comply with safety and hygiene procedures followed in the organisation PC2. ensure personal hygiene by use of gloves, hairnets, masks, ear plugs, goggles, shoes, etc. PC3. pack products in appropriate packaging materials, label and store them in designated area, free from pests, flies and infestations PC4. use safety equipment such as fire extinguisher, first aid kit and eye-wash station when required PC5. follow housekeeping practices by having designated area for materials/tools PC6. identify, document and report problems such as rodents and pests to management PC7. conduct workplace checklist audits before and after work to ensure safety and hygiene
Knowledge and Understanding (K) A. Organisational Context (Knowledge of the company / organisation and its processes)
The user/individual on the job needs to know and understand: KA1. safety and hygiene standards followed by the organisation KA2. code of business conduct KA3. dress code to be followed KA4. job responsibilities/duties and standard operating procedures
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1. possible physical, chemical and biological hazards and methods of prevention of various hazards KB2. personal hygiene requirements KB3. different types of sanitizers used for process area, equipment and the procedure to use them KB4. cleaning and sanitation of equipment and work area
Skills (S) C. Core Skills/
Writing Skills
Page | 40
AGR/N0713 Generic Skills
Maintain safety and hygiene The user/ individual on the job needs to know and understand how to: SA1. note the information communicated SA2. note the raw materials to be used SA3. write information documents to internal departments/ internal teams SA4. note down the data for online ERP or as per applicability in the organisation Reading Skills The user/individual on the job needs to know and understand how to: SA5. read manuals and process documents to understand operations and process requirements SA6. read internal information documents sent by internal teams Oral Communication (Listening and Speaking skills)
D. Professional Skills
The user/individual on the job needs to know and understand how to: SA7. discuss task lists, schedules and activities SA8. effectively communicate with team members SA9. question in order to understand the nature of the problem and to clarify queries SA10. attentively listen and comprehend the information given by the speaker SA11. communicate clearly on the issues being faced Decision Making The user/individual on the job needs to know and understand how to: SB1. analyse critical points in day to day tasks through experience and observation and identify measures to solve the issue SB2. handle issues in case the manager is not available (as per the authority matrix defined by the organisation) Plan and Organize The user/individual on the job needs to know and understand how to: SB3. plan and organize the work order and jobs received SB4. organize raw materials and packaging materials required for all products SB5. plan and prioritize the work based on the instructions received SB6. plan to utilise time and equipment's effectively SB7. organize all process/ equipment manuals so as to access information easily SB8. support the manager in scheduling tasks for helper(s) CustomerCentricity The user/individual on the job needs to know and understand how to: SB9. understand customer requirements and their priority and respond as per their needs Problem Solving The user/individual on the job needs to know and understand how to: SB10. support manager in solving problems by detailing out problems SB11. discuss the possible solutions with the manager for problem solving Analytical Thinking The user/individual on the job needs to know and understand how to: SB12. apply domain information about maintenance processes and technical Page | 41
AGR/N0713
Maintain safety and hygiene knowledge about tools and equipment Critical Thinking The user/individual on the job needs to know and understand how to: SB13. use common sense and make judgments on day to day basis SB14. use reasoning skills to identify and resolve basic problems SB15. use intuition to detect any potential problems which could arise during operations SB16. use acquired knowledge of the process for identifying and handling issues
Page | 42
AGR/N0713
Maintain safety and hygiene
NOS Version Control NOS Code
AGR/N0713
Credits (NSQF)
TBD
Version number
1.0
Industry
Agriculture and Allied Agriculture Crop Production Floriculture
Drafted on
19/02/2016
Last reviewed on
04/03/2016
Next review date
31/03/2019
Industry Sub-sector Occupation Back to Top
Page | 43
Qualifications Pack for Florist
Annexure Nomenclature for QP and NOS Qualifications Pack 9 characters
[ABC]/ Q 0101
[Insert 3 letter code for SSC]
QP number (2 numbers)
Q denoting Qualifications Pack
Occupation (2 numbers)
Occupational Standard
An example of NOS with ‘N’
9 characters
[ABC] / N 0101
[Insert 3 letter code for SSC]
OS number (2 numbers)
N denoting National Occupational Standard
Occupation (2 numbers)
Back to top…
Page | 44
Qualifications Pack for Florist The following acronyms/codes have been used in the nomenclature above:
Range of Occupation numbers 01 – 40
Sub-sector Agriculture Crop Production Agriculture Allied Activities Forestry, Environment and Renewable Energy Management Agriculture Industries
41 – 60
Generic Occupations
96 - 99
61 - 70 71 – 90
Sequence
Description
Example
Three letters
Industry name
AGR
Slash
/
/
Next letter
Whether QP or NOS
Q or N
Next two numbers
Occupation code
01
Next two numbers
OS number
01
Note:
The range of occupation numbers have been decided based on the number of existing and future occupations in a segment Occupation numbers from 91 – 95 have been intentionally left blank to accommodate any emerging segment in future
Page | 45
Qualifications Pack for Florist
Page | 46
Assessment Criteria
CRITERIA FOR ASSESSMENT OF TRAINEES Job Role Florist Qualification Pack AGR/Q0703 Sector Skill Council Agriculture Skill Council of India Guidelines for Assessment 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC 3. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below) 4. Individual assessment agencies will create unique evaulations for skill practical for every student at each examination/training center based on this criteria 5. To pass the Qualification Pack , every trainee should score a minimum of 60% in aggregate 6. In case of successfully passing only certain number of NOS's, the trainee is eligible to take subsequent assessment on the balance NOS's to pass the Qualification Pack
Marks Allocation Assessable outcomes 1. AGR/N0706: Procure and maintain condition of cut flowers
Assessment criteria for outcomes PC1.
PC2.
PC3.
PC4.
PC5.
Total Marks
Out Of
Theory
Skills Practical
identify relevant flowers and foliage accurately
8
2
6
procure the flowers and foliage parts as per standard procedures as per the requirement
8
2
6
identify and check the incoming materials for acceptability in terms of type, quantity and quality and also, identify any pests and diseases associated with them
10
3
7
10
3
7
8
2
6
8
2
6
take appropriate measures to tackle any issues in the incoming materials clean and maintain the cleanliness of the work area using approved sanitizers and keep it free from dust, waste, flies and pests
PC6. prepare appropriate containers for incoming materials, adhering to
Page | 47
Assessment Criteria hygeine standards PC7.
identify cut materials and take appropriate measures to take care of them, both in storage and display
10
3
7
PC8. plan the development of the product and identify timelines for the sale of the cut materials
10
4
6
10
3
7
PC10. monitor the cut materials for any damage due to pests and infections and report the issues if any
10
3
7
PC11. dispose or re-use cut materials that are no longer saleable
8
3
5
100
30
70
15
5
10
PC2. generate plans that would meet the customer requirments
15
5
10
PC3. research and use creativity to come up with suitable designs that can cater to the customer needs
20
5
15
15
5
10
20
5
15
15
5
10
100
30
70
obtain and understand the specifications for the floral design
5
2
3
create a work plan based on the specifications obtained and seek clarifications when required
5
2
3
PC9. ensure proper environmantal conditions for keeping the cut materials and provide nutrition to ensure high value during sales
2.AGR/N0707:Plan floristry designs
PC1. identify and understand customer requirements
PC4. communicate the design concept to relevant stakeholders PC5. identify materials that are relevant to customer needs, design requirements and based on seasonal availability PC6.
3. AGR/N0708:Prepare and assemble floristry items
PC1. PC2.
understand the need for modifications if any and discuss the same with the customer to ensure that his/her requirements are adhered to
Page | 48
Assessment Criteria PC3.
construct the design in a manner which moinimises wastage and less damage
5
1
4
use appropriate conditioning methods and ensure that the materials are handled safely
5
2
3
review the deisgn against the specifications regularly and incorporate appropriate changes whenever necessary
5
1
4
5
1
4
5
1
4
5
1
4
PC9. maintain proper records for production
5
2
3
PC10. select appropriate materials, tools and equipments for assembling planted designs
5
1
4
PC11. assemble the flowers and foliage and other materials according to the agreed specifications
5
1
4
PC12. check the flowers and foliage and material for ensuring quality and provide nutiriron to ensure the quality is maintained
5
2
3
PC13. review the finished designs against the agreed specifications and ensure adherence to requirements
5
2
3
PC14. store the finished designs in a clean appropriate environment that is suitable for storage of flowers and foliage
5
2
3
5
2
3
5
1
4
PC4.
PC5.
PC6. adhere to agreed timlimes for preparation of the designs PC7.
PC8.
evaluate the designs prepared and check for adherence to agreed specifications. make final adjustments if any pack and store the designs prepared in appropriate conditions that minimizes damage ensure good shelf life.
PC15. dispose waste generated in an appropriate manner PC16. select and prepare materials, tools and equipments required to produce basic floristry designs
Page | 49
Assessment Criteria PC17. assemble the deisgns using appropriate techniques according to given specifications
4. AGR/N0709: Carry out packaging of floristry items
5
1
4
PC18. review the finished designs against the agreed specifications and ensure adherence to requirements
5
2
3
PC19. store the finished designs in a clean appropriate environment that is suitable for storage of flowers and foliage
5
1
4
PC20. dispose waste generated in appropriate manner
5
2
3
100
30
70
prepare the material required for packing and ensure good quality
15
5
10
wrap the product and ensure proper sealing in a manner that is suitable for the type of design and the mode of transport
20
5
15
ensure that agreed timelines are met for packing in order to ensure timely delivery or collection
15
5
10
check the final package to ensure adherence to customer requirements
15
5
10
label and store the packages to be delivered or collected
20
5
15
dispose waste in an appropriate manner
15
5
10
100
30
70
10
3
7
10
3
7
10
3
7
10
3
7
PC1.
PC2.
PC3.
PC4.
PC5.
PC6.
5.AGR/N0710:Display finished products for sale
PC1. identify the requirements for display in terms of sotck, space, position of display etc. and seek clarification in case of any doubts PC2.
PC3.
PC4.
ensure that the display does not cause any obstruction and reports such cases if it arises make sure that the size of the display area is right according to the prodcucts to be displayed gather the products that need to be displayed and ensure that they are
Page | 50
Assessment Criteria clean and in good condition PC5.
clear , clean and prepare the display area following the sops
10
3
7
ensure that the right labels are given to the right display products
10
3
7
ensure clarity, accuracy and legitimacy of the labels
10
3
7
ensure that any requirement for change in the labelling is communicated to the right personnel
10
3
7
PC10. ensure that the lables are properly in place and is placed such that the customers can easily view them and identify the display goods
10
3
7
10
3
7
100
30
70
30
15
15
20
5
15
50
10
40
100
30
70
20
10
10
15
10
5
PC7.
PC8.
PC9.
PC11. ensure that the labelling process is completed within the given time
6. AGR/N0711:Sell floral arrangements
PC1.
PC2.
describe and explain all product features in a manner that can be easily understood by the customers compare and contrast the diiferent prodcuts, thus enabling the customer to make decisions easily
PC3. identify opportunities to enlighten the customer about associated or additional prodcuts in a way that promotes sales and goodwill
7. AGR/N0712: Complete documentation and record keeping
PC1.
PC2.
document and maintain recordsof details of raw materials and packaging materials such as name of raw materials, type and variety, vendor/supplier details, grown area, grown season, quantity, receiving date, supplier details, receiving date/ date of manufacture, expiry date, supplier quality document, quality parameters of all raw materials, internal quality analysis report, etc. as per organisation standards document and maintain record of observations (if any) related to raw materials and packaging materials
Page | 51
Assessment Criteria PC3.
PC4.
PC5.
PC6.
8. AGR/N0713: Maintain safety and hygiene
PC1.
PC2.
PC3.
PC4.
PC5.
PC6.
PC7.
verify the documents and track from finished product to raw materials, in case of quality concerns and during quality management system audits
15
10
5
document and maintain records of the types of finished products produced
15
10
5
document and maintain records of the finished products detailssuch as batch number, time of packing, date of manufacture, date of expiry, other label details, primary, secondary and tertiary packaging materials for all finished products, storage conditions, etc. as per organisation standards
20
10
10
document and maintain record of observations or deviations (if any) related to finished products
15
10
5
100
60
40
comply with safety and hygiene procedures followed in the organisation
15
5
10
ensure personal hygiene by use of gloves, hairnets, masks, ear plugs, goggles, shoes, etc.
15
5
10
15
5
10
10
2
8
15
5
10
identify, document and report problems such as rodents and pests to management
15
3
12
conduct workplace checklist audits before and after work to ensure safety and hygiene
15
5
10
100
30
70
pack products in appropriate packaging materials, label and store them in designated area, free from pests, flies and infestations use safety equipment such as fire extinguisher, first aid kit and eye-wash station when required follow housekeeping practices by having designated area for materials/tools
Page | 52
Contents 1. Introduction and Contacts..…[1] 2. Qualifications Pack……….……...[2]
What are Occupational Standards(OS)?
3. Glossary of Key Terms …………[3] 4. OS Units……………………..…….…..[5] 5. Annexure: Nomenclature for QP & OS…[44]
OS describe what individuals need to do, know and understand in order to carry out a particular job role or function OS are performance standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding Contact Us: Agriculture Skill Council of India (ASCI) 304-305, 3rd Floor, Bestech Chambers Sushant Lok-1, Gurgaon, Haryana E mail: [email protected]
6. Assessment Criteria……………..[46]
Introduction Qualifications Pack – Florist SECTOR: AGRICULTURE AND ALLIED SECTOR: INFORMATION TECHNOLOGY- INFORMATION TECHNOLOGY ENABLED SERVICES
SUB-SECTOR: CropAttendant Production (IT-ITES)ces Agriculture Helpdesk OCCUPATION: Floriculture Farming REFERENCE ID: AGR/Q0703 ALIGNED TO: NCO/2004-NIL A florist is responsible for creating decorative floral arrangements. Brief Job Description: A florist is responsible for selection of flowers and foliage according to customer requirements, processing them, making creative designs by arranging them and also selling them to the customers. Personal Attributes:A florist must have creative ability to create new floral designs, he/she must also have ability to deal with customers. The individual must posses reading, writing skills, good communication and marketing skills. In addition, the individual must have stamina and professional hygiene.
Page | 1
Qualifications Pack For Florist
Job Details
Qualifications Pack Code Job Role Credits (NSQF) Sector
AGR/Q0703 TBD Agriculture and Allied Agriculture Crop Production
Sub-sector Occupation
Floriculture Farming
NSQC clearance on
N/A
Job Role
Florist Version number Drafted on
1.0 19/02/2016
Last reviewed on
04/03/2016
Next review date
31/03/2019
Florist
Role Description
A florist is responsible for selection of flowers and foliage according to customer requirements, processing them, making creative designs by arranging them and also selling them to the customers.
NSQF level Minimum Educational Qualifications Maximum Educational Qualifications
4 Preferably Class 8 Not applicable
Training (Suggested but not mandatory)
1. Ageing properties of different types of flowers and foliage 2. Flower and plant identification 3. Basics of flower arrangement
Minimum Job Entry Age
16 years
Experience
Preferably 0-1 years in floral desigining
Applicable National Occupational Standards (NOS)
Performance Criteria
Compulsory: 1.AGR/N0706: Procure and maintain condition of cut flowers 2. AGR/N0707: Plan floristry designs 3. AGR/N0708: Prepare and assemble floristry items 4. AGR/N0709: Carry out packaging of floristry items 5. AGR/N0710: Display finished products for sale 6. AGR/N0711: Sell floral arrangements 7. AGR/N0712: Complete documentation and record keeping 8. AGR/N0713: Maintain safety and hygiene Optional: N.A. As described in the relevant OS units
Page | 2
Qualifications Pack For Florist
Definitions
Keywords /Terms Sector
Sub-sector Occupation Function Job Role
OS Performance Criteria NOS Qualifications Pack Code Qualifications Pack Unit Code Unit Title Description Knowledgeand Understanding Organisational Context Technical Knowledge Core Skills or Generic Skills
Description Sector is a conglomeration of different business operations having similar businesses and interests. It may also be defined as a distinct subset of the economy whose components share similar characteristics and interests. Sub-sector is derived from a further breakdown based on the characteristics and interests of its components. Occupation is a set of job roles, which perform similar/related set of functions in an industry. Function is an activity necessary for achieving the key purpose of the sector, occupation, or area of work, which can be carried out by a person or a group of persons. Functions are identified through analysis and form the basis of OS. Job role defines a unique set of functions that together form a unique employment opportunity in an organisation. OS specify the standards of performance an individual must achieve when carrying out a function in the workplace, together with the knowledge and understanding they need to meet that standard consistently. Occupational Standards are applicable both in the Indian and global contexts. Performance Criteria are statements that together specify the standard of performance required when carrying out a task. NOS are Occupational Standards which apply uniquely in the Indian context. Qualifications Pack Code is a unique reference code that identifies a qualifications pack. Qualifications Pack comprises the set of OS, together with the educational, training and other criteria required to perform a job role. A Qualifications Pack is assigned a unique qualification pack code. Unit Code is a unique identifier for an Occupational Standard , which is denoted by an ‘N’ Unit Title gives a clear overall statement about what the incumbent should be able to do. Description gives a short summary of the unit content. This would be helpful to anyone searching on a database to verify that this is the appropriate OS they are looking for. Knowledge and Understanding are statements which together specify the technical, generic, professional and organisational specific knowledge that an individual needs in order to perform to the required standard. Organisational Context includes the way the organisation is structured and how it operates, including the extent of operative knowledge managers have of their relevant areas of responsibility. Technical Knowledge is the specific knowledge needed to accomplish specific designated responsibilities. Core Skills or Generic Skills are a group of skills that are key to learning and working in today's world. These skills are typically needed in any work environment. In the context of the OS, these include communication related skills that are applicable to most job roles.
Page | 3
Qualifications Pack For Florist
Acronyms
Keywords /Terms NOS
Description NationalOccupational Standard
NSQF
National SkillQualificationFramework
OS
OccupationalStandard
PC
PerformanceCriteria
QP
QualificationPack
SSC
SectorSkillCouncil
Page | 4
AGR/N0706
Procure and maintain condition of cut flowers
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National Occupational Standard
Overview This OS unit is about selection of relevant flowers and foliage, procuring and maintaining them using appropriate procedures to keep them in good condition
Page | 5
National Occupational Standard
AGR/N0706
Procure and maintain condition of cut flowers
Unit Code
AGR/N0706
Unit Title (Task)
Procure and maintain condition of cut flowers
Description
This OS unit is about selection of relevant flowers and foliage, procuring and maintaining them using appropriate procedures to keep them in good condition This unit/task covers the following:
Scope
Procure the relevant cut flowers & plant parts
Identify and monitor the quality of incoming materials
Monitor and maintain the quality of cut materials
Performance Criteria(PC) w.r.t. the Scope Element Procure the relevant cut flowers and plant parts
Performance Criteria To be competent, the user/individual must be able to: PC1. identify relevant flowers and foliage accurately PC2. procure the flowers and plant parts as per standard procedures as per the requirement
Identify and monitor the quality of incoming materials
To be competent, the user/individual must be able to: PC3. identify and check the incoming materials for acceptability in terms of type, quantity and quality and also, identify any pests and diseases associated with them PC4. take appropriate measures to tackle any issues in the incoming materials PC5. clean and maintain the cleanliness of the work area using approved sanitizers and keep it free from dust, waste, flies and pests PC6. prepare appropriate containers for incoming materials, adhering to hygeine standards To be competent, the user/individual must be able to: PC7. identify cut materials and take appropriate measures to take care of them, both in storage and display PC8. plan the development of the product and identify timelines for the sale of the cut materials PC9. ensure proper environmantal conditions for keeping the cut materials and provide nutrition to ensure high value during sales PC10. monitor the cut materials for any damage due to pests and infections and report the issues if any PC11. dispose or re-use cut materials that are no longer saleable
Monitor and maintain the quality of cut materials
Knowledge and Understanding (K) A. Organisational Context (Knowledge of the
The user/individual on the job needs to know and understand: KA1. organisation care and maintenance procedures for a range of flowers and foliage Page | 6
AGR/N0706 company / organisation and its processes)
B. Technical Knowledge
Procure and maintain condition of cut flowers KA2. KA3. KA4. KA5.
types of floral designs, flower arrangements prepared by the organisation code of business conduct dress code to be followed job responsibilities/duties and standard operating procedures followed for growth and maintenance of flowers and foliage KA6. internal processes such as procurement, store management, inventory management, quality management and key contact points for query resolution The user/individual on the job needs to know and understand: KB1. botanical and common names for a range of flowers and foliage KB2. seasonal availability of a range of flowers and foliage KB3. indicators of pests and disease and the action that should be taken if they are discovered KB4. methods for removing dead and damaged material from flowers and foliage KB5. irritant and poisonous flowers and foliage and how they should be handled KB6. different methods of providing food and water to flowers and foliage KB7. how environmental conditions, including; temperature, humidity, light and water/food supply, affect fresh materials
Skills (S) A. Core Skills/ Generic Skills
Writing Skills The user/ individual on the job needs to know and understand how to: SA1. note the information communicated SA2. note the raw materials to be used SA3. write information documents to internal departments/ internal teams SA4. note down the data for online ERP or as per applicability in the organisation Reading Skills The user/individual on the job needs to know and understand how to: SA5. read manuals and process documents to understand operations and process requirements SA6. read internal information documents sent by internal teams Oral Communication (Listening and Speaking skills)
B. Professional Skills
The user/individual on the job needs to know and understand how to: SA7. discuss task lists, schedules and activities SA8. effectively communicate with team members SA9. question in order to understand the nature of the problem and to clarify queries SA10. attentively listen and comprehend the information given by the speaker SA11. communicate clearly on the issues being faced Decision Making
Page | 7
AGR/N0706
Procure and maintain condition of cut flowers The user/individual on the job needs to know and understand how to: SB1. analyse critical points in day to day tasks through experience and observation and identify measures to solve the issue SB2. handle issues in case the manager is not available (as per the authority matrix defined by the organisation) Plan and Organize The user/individual on the job needs to know and understand how to: SB3. plan and organize the work order and jobs received SB4. organize raw materials and packaging materials required for all products SB5. plan and prioritize the work based on the instructions received SB6. plan to utilise time and equipment's effectively SB7. organize all process/ equipment manuals so as to access information easily SB8. support the manager in scheduling tasks for helper(s) CustomerCentricity The user/individual on the job needs to know and understand how to: SB9. understand customer requirements and their priority and respond as per their needs Problem Solving The user/individual on the job needs to know and understand how to: SB10. support manager in solving problems by detailing out problems SB11. discuss the possible solutions with the manager for problem solving Analytical Thinking The user/individual on the job needs to know and understand how to: SB12. apply domain information about maintenance processes and technical knowledge about tools and equipment Critical Thinking The user/individual on the job needs to know and understand how to: SB13. use common sense and make judgments on day to day basis SB14. use reasoning skills to identify and resolve basic problems SB15. use intuition to detect any potential problems which could arise during operations SB16. use acquired knowledge of the process for identifying and handling issues
Page | 8
AGR/N0706
Procure and maintain condition of cut flowers
NOS Version Control
NOS Code
AGR/N0706
Credits (NSQF)
TBD
Version number
1.0
Industry
Agriculture and Allied Agriculture Crop Production Floriculture Farming
Drafted on
19/02/2016
Last reviewed on
04/03/2016
Next review date
31/03/2019
Industry Sub-sector Occupation
Back to Top
Page | 9
AGR/N0707
Plan floristry designs
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National Occupational Standard
Overview This OS unit is about planning various floristry designs according to customer needs using the appropriate materials.
Page | 10
National Occupational Standard
AGR/N0707
Plan floristry designs
Unit Code
AGR/N0707
Unit Title (Task)
Plan floristry designs
Description
This OS unit is about planning various floristry designs according to customer needs using the appropriate materials.
Scope
This unit/task covers the following: Plan floristry designs according to customer needs
Performance Criteria(PC) w.r.t. the Scope Element Plan floristry designs according to customer needs
Performance Criteria To be competent, the user/individual must be able to PC1. identify and understand customer requirements PC2. generate plans that would meet the customer requirments PC3. research and use creativity to come up with suitable designs that can cater to the customer needs PC4. communicate the design concept to relevant stakeholders PC5. identify materials that are relevant to customer needs, design requirements and based on seasonal availability PC6. understand the need for modifications if any and discuss the same with the customer to ensure that his/her requirements are adhered to
Knowledge and Understanding (K) A. Organisational Context (Knowledge of the company / organisation and its processes)
B. Technical Knowledge
The user/individual on the job needs to know and understand: KA1. organisation range of techniques for construction of designs and use of plant material KA2. organisation procedures for identification of customer requirements KA3. types of floral designs produced by the organisation KA4. code of business conduct KA5. dress code to be followed KA6. job responsibilities/duties and standard operating procedures KA7. internal processes such as procurement, store management, inventory management, quality management and key contact points for query resolution The user/individual on the job needs to know and understand: KB1. how to interpret customer requirements using: sources of information; technical skills; budget/costing local seasonal variations in temperature, humidity and air flow KB2. the availability and suitability of an extensive range of materials according to season and price, where appropriate KB3. floristry design terminology, concepts and principles KB4. principles and elements of design
Skills (S) A. Core Skills/
Writing Skills
Page | 11
AGR/N0707 Generic Skills
Plan floristry designs The user/ individual on the job needs to know and understand how to: SA1. note the information communicated SA2. note the raw materials to be used SA3. write information documents to internal departments/ internal teams SA4. note down the data for online ERP or as per applicability in the organisation Reading Skills The user/individual on the job needs to know and understand how to: SA5. read manuals and process documents to understand operations and process requirements SA6. read internal information documents sent by internal teams Oral Communication (Listening and Speaking skills)
B. Professional Skills
The user/individual on the job needs to know and understand how to: SA7. discuss task lists, schedules and activities SA8. effectively communicate with team members SA9. question in order to understand the nature of the problem and to clarify queries SA10. attentively listen and comprehend the information given by the speaker SA11. communicate clearly on the issues being faced Decision Making The user/individual on the job needs to know and understand how to: SB1. analyse critical points in day to day tasks through experience and observation and identify measures to solve the issue SB2. handle issues in case the manager is not available (as per the authority matrix defined by the organisation) Plan and Organize The user/individual on the job needs to know and understand how to: SB3. plan and organize the work order and jobs received SB4. organize raw materials and packaging materials required for all products SB5. plan and prioritize the work based on the instructions received SB6. plan to utilise time and equipment's effectively SB7. organize all process/ equipment manuals so as to access information easily SB8. support the manager in scheduling tasks for helper(s) CustomerCentricity The user/individual on the job needs to know and understand how to: SB9. understand customer requirements and their priority and respond as per their needs Problem Solving The user/individual on the job needs to know and understand how to: SB10. support manager in solving problems by detailing out problems SB11. discuss the possible solutions with the manager for problem solving Analytical Thinking The user/individual on the job needs to know and understand how to: SB12. apply domain information about maintenance processes and technical knowledge about tools and equipment Critical Thinking Page | 12
AGR/N0707
Plan floristry designs The user/individual on the job needs to know and understand how to: SB13. use common sense and make judgments on day to day basis SB14. use reasoning skills to identify and resolve basic problems SB15. use intuition to detect any potential problems which could arise during operations SB16. use acquired knowledge of the process for identifying and handling issues
Page | 13
AGR/N0707
Plan floristry designs
NOS Version Control NOS Code
AGR/N0707
Credits (NSQF)
TBD
Version number
1.0
Industry
Agriculture and Allied Agriculture Crop Production Floriculture Farming
Drafted on
19/02/2016
Last reviewed on
04/03/2016
Next review date
31/03/2019
Industry Sub-sector Occupation Back to Top
Page | 14
AGR/N0709
Carry out packaging of floristry items
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National Occupational Standard
Overview This OS unit deals with the preparation of the floral designs based on the required specifications using various techniques and evaluate them against the requirements. Page | 15
Carry out packaging of floristry items
National Occupational Standard
AGR/N0709 Unit Code
AGR/N0708
Unit Title (Task)
Prepare and assemble floristry items
Description
This OS unit deals with the preparation of the floral designs based on the required specifications using various techniques and evaluate them against the requirements. This unit/task covers the following: Prepare and evaluate floristry designs
Scope
Assemble the planted floristry designs
Assemble and evaluiate basic floristry designs
Performance Criteria(PC) w.r.t. the Scope Element Prepare and evaluate floristry designs
Assemble the planted floristry designs
Performance Criteria To be competent, the user/individual must be able to: PC1. obtain and understand the specifications for the floral design PC2. create a work plan based on the specifications obtained and seek clarifications when required PC3. construct the design in a manner which moinimises wastage and less damage PC4. use appropriate conditioning methods and ensure that the materials are handled safely PC5. review the deisgn against the specifications regularly and incorporate appropriate changes whenever necessary PC6. adhere to agreed timlimes for preparation of the designs PC7. evaluate the designs prepared and check for adherence to agreed specifications. make final adjustments if any PC8. pack and store the designs prepared in appropriate conditions that minimizes damage ensure good shelf life. PC9. maintain proper records for production To be competent, the user/individual must be able to: PC10. select appropriate materials, tools and equipments for assembling planted designs PC11. assemble the flowers and foliage and other materials according to the agreed specifications PC12. check the flowers and foliage and material for ensuring quality and provide nutiriron to ensure the quality is maintained PC13. review the finished designs against the agreed specifications and ensure adherence to requirements PC14. store the finished designs in a clean appropriate environment that is suitable for storage of flowers and foliage PC15. dispose waste generated in an appropriate manner Page | 16
AGR/N0709 Assemble and evaluate basic floristry designs
Carry out packaging of floristry items To be competent, the user/individual must be able to: PC16. select and prepare materials, tools and equipments required to produce basic floristry designs PC17. assemble the deisgns using appropriate techniques according to given specifications PC18. review the finished designs against the agreed specifications and ensure adherence to requirements PC19. store the finished designs in a clean appropriate environment that is suitable for storage of flowers and foliage PC20. dispose waste generated in appropriate manner
Knowledge and Understanding (K) A. Organisational Context (Knowledge of the company / organisation and its processes)
B. Technical Knowledge
The user/individual on the job needs to know and understand: KA1. organisationprocess of selection of procedures that are appropriate for the floral design KA2. organisation criteria used when reviewing a design during assembly and how to modify its production to meet the design specification KA3. types of floral designs produced by the organisation KA4. code of business conduct KA5. dress code to be followed KA6. job responsibilities/duties and standard operating procedures KA7. internal processes such as procurement, store management, inventory management, quality management and key contact points for query resolution The user/individual on the job needs to know and understand: KB1. basic principles and elements of design and how to apply them KB2. types and quantity of materials required KB3. techniques for assembling floristry designs KB4. conditioning techniques for different plant materials KB5. criteria for evaluating completed designs against the specification KB6. package and store floristry designs to minimise deterioration
Skills (S) A. Core Skills/ Generic Skills
Writing Skills The user/ individual on the job needs to know and understand how to: SA1. note the information communicated SA2. note the raw materials to be used SA3. write information documents to internal departments/ internal teams SA4. note down the data for online ERP or as per applicability in the organisation Reading Skills The user/individual on the job needs to know and understand how to: SA5. read manuals and process documents to understand operations and process requirements SA6. read internal information documents sent by internal teams Oral Communication (Listening and Speaking skills) Page | 17
AGR/N0709
B. Professional Skills
Carry out packaging of floristry items The user/individual on the job needs to know and understand how to: SA7. discuss task lists, schedules and activities SA8. effectively communicate with team members SA9. question in order to understand the nature of the problem and to clarify queries SA10. attentively listen and comprehend the information given by the speaker SA11. communicate clearly on the issues being faced Decision Making The user/individual on the job needs to know and understand how to: SB1. analyse critical points in day to day tasks through experience and observation and identify measures to solve the issue SB2. handle issues in case the manager is not available (as per the authority matrix defined by the organisation) Plan and Organize The user/individual on the job needs to know and understand how to: SB3. plan and organize the work order and jobs received SB4. organize raw materials and packaging materials required for all products SB5. plan and prioritize the work based on the instructions received SB6. plan to utilise time and equipment's effectively SB7. organize all process/ equipment manuals so as to access information easily SB8. support the manager in scheduling tasks for helper(s) CustomerCentricity The user/individual on the job needs to know and understand how to: SB9. understand customer requirements and their priority and respond as per their needs Problem Solving The user/individual on the job needs to know and understand how to: SB10. support manager in solving problems by detailing out problems SB11. discuss the possible solutions with the manager for problem solving Analytical Thinking The user/individual on the job needs to know and understand how to: SB12. apply domain information about maintenance processes and technical knowledge about tools and equipment Critical Thinking The user/individual on the job needs to know and understand how to: SB13. use common sense and make judgments on day to day basis SB14. use reasoning skills to identify and resolve basic problems SB15. use intuition to detect any potential problems which could arise during operations SB16. use acquired knowledge of the process for identifying and handling issues
Page | 18
AGR/N0709
Carry out packaging of floristry items
NOS Version Control NOS Code Credits (NSQF) Industry Industry Sub-sector Occupation
AGR/N0708 TBD Agriculture and Allied Agriculture Crop Production Floriculture Farming
Version number Drafted on
1.0 19/02/2016
Last reviewed on
04/03/2016
Next review date
31/03/2019
Back to Top
Page | 19
AGR/N0709
Carry out packaging of floristry items
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National Occupational Standard
Overview This OS unit is about packaging of the floral designs produced using the right procedures to meet the customer requirements before placing them for display
Page | 20
National Occupational Standard
AGR/N0709
Carry out packaging of floristry items
Unit Code
AGR/N0709
Unit Title (Task)
Carry out packaging of floristry items
Description Scope
This OS unit is about packaging of the floral designs produced using the right procedures to meet the customer requirements before placing them for display. This unit/task covers the following: Packaging of flowers, foliage and floristry designs
Performance Criteria(PC) w.r.t. the Scope Element Packaging of flowers, foliage and floristry designs
Performance Criteria To be competent, the user/individual must be able to: PC1. prepare the material required for packing and ensure good quality PC2. wrap the product and ensure proper sealing in a manner that is suitable for the type of design and the mode of transport PC3. ensure that agreed timelines are met for packing in order to ensure timely delivery or collection PC4. check the final package to ensure adherence to customer requirements PC5. label and store the packages to be delivered or collected PC6. dispose waste in an appropriate manner
Knowledge and Understanding (K) A. Organisational Context (Knowledge of the company / organisation and its processes)
B. Technical Knowledge
The user/individual on the job needs to know and understand: KA1. organisationprocess/procedures for storage of products prior to transportation or sale KA2. organisation procedures for disposal/recycling of waste packaging and plant material KA3. code of business conduct KA4. dress code to be followed KA5. job responsibilities/duties and standard operating procedures KA6. internal processes such as procurement, store management, inventory management, quality management and key contact points for query resolution The user/individual on the job needs to know and understand: KB1. care instructions that should be provided with the products personal hygiene requirement KB2. different methods of attaching additional items securely KB3. different types of packaging techniques/procedures
Skills (S) A. Core Skills/
Writing Skills
Page | 21
AGR/N0709 Generic Skills
Carry out packaging of floristry items The user/ individual on the job needs to know and understand how to: SA1. note the information communicated SA2. note the raw materials to be used SA3. write information documents to internal departments/ internal teams SA4. note down the data for online ERP or as per applicability in the organisation Reading Skills The user/individual on the job needs to know and understand how to: SA5. read manuals and process documents to understand operations and process requirements SA6. read internal information documents sent by internal teams Oral Communication (Listening and Speaking skills)
B. Professional Skills
The user/individual on the job needs to know and understand how to: SA7. discuss task lists, schedules and activities SA8. effectively communicate with team members SA9. question in order to understand the nature of the problem and to clarify queries SA10. attentively listen and comprehend the information given by the speaker SA11. communicate clearly on the issues being faced Decision Making The user/individual on the job needs to know and understand how to: SB1. analyse critical points in day to day tasks through experience and observation and identify measures to solve the issue SB2. handle issues in case the manager is not available (as per the authority matrix defined by the organisation) Plan and Organize The user/individual on the job needs to know and understand how to: SB3. plan and organize the work order and jobs received SB4. organize raw materials and packaging materials required for all products SB5. plan and prioritize the work based on the instructions received SB6. plan to utilise time and equipment's effectively SB7. organize all process/ equipment manuals so as to access information easily SB8. support the manager in scheduling tasks for helper(s) CustomerCentricity The user/individual on the job needs to know and understand how to: SB9. understand customer requirements and their priority and respond as per their needs Problem Solving The user/individual on the job needs to know and understand how to: SB10. support manager in solving problems by detailing out problems SB11. discuss the possible solutions with the manager for problem solving Analytical Thinking The user/individual on the job needs to know and understand how to: SB12. apply domain information about maintenance processes and technical knowledge about tools and equipment Page | 22
AGR/N0709
Carry out packaging of floristry items Critical Thinking The user/individual on the job needs to know and understand how to: SB13. use common sense and make judgments on day to day basis SB14. use reasoning skills to identify and resolve basic problems SB15. use intuition to detect any potential problems which could arise during operations SB16. use acquired knowledge of the process for identifying and handling issues
Page | 23
AGR/N0709
Carry out packaging of floristry items
NOS Version Control NOS Code Credits (NSQF) Industry Industry Sub-sector Occupation
AGR/N0709 TBD Agriculture and Allied Agriculture Crop Production Floriculture Farming
Version number Drafted on
1.0 19/02/2016
Last reviewed on
04/03/2016
Next review date
31/03/2019
Back to Top
Page | 24
AGR/N0710
Display finished products for sale
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National Occupational Standard
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Overview This OS unit is about preparation of the display area, display of the finished products for sale to the customers after proper labelling of these products Page | 25
National Occupational Standard
AGR/N0710
Display finished products for sale
Unit Code
AGR/N0710
Unit Title (Task)
Display finished products for sale
Description
This OS unit is about preparation of the display area, display of the finished products for sale to the customers after proper labelling of these products.
Scope
This unit/task covers the following: Prepare display areas and materials in the store Label display stock in the store
Performance Criteria(PC) w.r.t. the Scope
Element
Performance Criteria
Prepare display areas and materials in the store
To be competent, the user/individual must be able to: PC1. identify the requirements for display in terms of sotck, space, position of display etc. and seek clarification in case of any doubts PC2. ensure that the display does not cause any obstruction and reports such cases if it arises PC3. make sure that the size of the display area is right according to the prodcucts to be displayed PC4. gather the products that need to be displayed and ensure that they are clean and in good condition PC5. clear , clean and prepare the display area following the sops
Label display stock in the store
To be competent, the user/individual must be able to: PC6. ensure that the right labels are given to the right display products PC7. ensure clarity, accuracy and legitimacy of the labels PC8. ensure that any requirement for change in the labelling is communicated to the right personnel PC9. ensure that the lables are properly in place and is placed such that the customers can easily view them and identify the display goods PC10. ensure that the labelling process is completed within the given time
Knowledge and Understanding (K) B. Organisational Context (Knowledge of the company / organisation and
The user/individual on the job needs to know and understand: KA1. organisationdisplay requirements for stock, space, position of the display and dates KA2. organisation legal requirements for labelling KA3. types of floral designs produced by the organisation KA4. code of business conduct Page | 26
AGR/N0710 its processes)
B. Technical Knowledge
Display finished products for sale KA5. dress code to be followed KA6. job responsibilities/duties and standard operating procedures The user/individual on the job needs to know and understand: KB1. possible dangers to health and safety before setting up displays KB2. how to use labelling materials and equipment efficiently and effectively KB3. checking clarity and accuracy of labels
Skills (S) C. Core Skills/ Generic Skills
Writing Skills The user/ individual on the job needs to know and understand how to: SA1. note the information communicated SA2. note the raw materials to be used SA3. write information documents to internal departments/ internal teams SA4. note down the data for online ERP or as per applicability in the organisation Reading Skills The user/individual on the job needs to know and understand how to: SA5. read manuals and process documents to understand operations and process requirements SA6. read internal information documents sent by internal teams Oral Communication (Listening and Speaking skills)
D. Professional Skills
The user/individual on the job needs to know and understand how to: SA7. discuss task lists, schedules and activities SA8. effectively communicate with team members SA9. question in order to understand the nature of the problem and to clarify queries SA10. attentively listen and comprehend the information given by the speaker SA11. communicate clearly on the issues being faced Decision Making The user/individual on the job needs to know and understand how to: SB1. analyse critical points in day to day tasks through experience and observation and identify measures to solve the issue SB2. handle issues in case the manager is not available (as per the authority matrix defined by the organisation) Plan and Organize The user/individual on the job needs to know and understand how to: SB3. plan and organize the work order and jobs received SB4. organize raw materials and packaging materials required for all products SB5. plan and prioritize the work based on the instructions received SB6. plan to utilise time and equipment's effectively SB7. organize all process/ equipment manuals so as to access information easily SB8. support the manager in scheduling tasks for helper(s) CustomerCentricity The user/individual on the job needs to know and understand how to: SB9. understand customer requirements and their priority and respond as per their Page | 27
AGR/N0710
Display finished products for sale needs Problem Solving The user/individual on the job needs to know and understand how to: SB10. support manager in solving problems by detailing out problems SB11. discuss the possible solutions with the manager for problem solving Analytical Thinking The user/individual on the job needs to know and understand how to: SB12. apply domain information about maintenance processes and technical knowledge about tools and equipment Critical Thinking The user/individual on the job needs to know and understand how to: SB13. use common sense and make judgments on day to day basis SB14. use reasoning skills to identify and resolve basic problems SB15. use intuition to detect any potential problems which could arise during operations SB16. use acquired knowledge of the process for identifying and handling issues
Page | 28
AGR/N0710
Display finished products for sale
NOS Version Control NOS Code Credits (NSQF) Industry Industry Sub-sector Occupation
AGR/N0710 TBD Agriculture and Allied Agriculture Crop Production Floriculture Farming
Version number Drafted on
1.0 19/02/2016
Last reviewed on
04/03/2016
Next review date
31/03/2019
Back to Top
Page | 29
AGR/N0711
Sell floral arrangements
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National Occupational Standard
Overview This unit is about assisting the customers to make purchase decisions in the store through explanation, comparison and contrasting of different floral arrangements on sale.
Page | 30
National Occupational Standard
AGR/N0711
Sell floral arrangements
Unit Code
AGR/N0711
Unit Title (Task)
Sell floral arrangements
Description
Scope
This unit is about assisting the customers to make purchase decsions in the store through explanation, comparison and contrasting of different floral arrangements on sale. This unit/task covers the following: Help customers in making purchase decisions in the store
Performance Criteria(PC) w.r.t. the Scope Element Help customers in making purchase decisions in the store
Performance Criteria To be competent, the user/individual must be able to: PC1. describe and explain all product features in a manner that can be easily understood by the customers PC2. compare and contrast the diiferent prodcuts, thus enabling the customer to make decisions easily PC3. identify opportunities to enlighten the customer about associated or additional prodcuts in a way that promotes sales and goodwill
Knowledge and Understanding (K) A. Organisational Context (Knowledge of the company / organisation and its processes)
The user/individual on the job needs to know and understand: KA1. types of customers the organisation caters to KA2. code of business conduct KA3. dress code to be followed KA4. job responsibilities/duties and standard operating procedures
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1. promotion of sales and goodwill KB2. floral prouduct features and benefits KB3. different types of customer responses
Skills (S) C. Core Skills/ Generic Skills
Writing Skills The user/ individual on the job needs to know and understand how to: SA1. note the information communicated SA2. note the raw materials to be used SA3. write information documents to internal departments/ internal teams SA4. note down the data for online ERP or as per applicability in the organisation Reading Skills The user/individual on the job needs to know and understand how to: SA5. read manuals and process documents to understand operations and process requirements SA6. read internal information documents sent by internal teams Page | 31
AGR/N0711
Sell floral arrangements Oral Communication (Listening and Speaking skills)
D. Professional Skills
The user/individual on the job needs to know and understand how to: SA7. discuss task lists, schedules and activities SA8. effectively communicate with team members SA9. question in order to understand the nature of the problem and to clarify queries SA10. attentively listen and comprehend the information given by the speaker SA11. communicate clearly on the issues being faced Decision Making The user/individual on the job needs to know and understand how to: SB1. analyse critical points in day to day tasks through experience and observation and identify measures to solve the issue SB2. handle issues in case the manager is not available (as per the authority matrix defined by the organisation) Plan and Organize The user/individual on the job needs to know and understand how to: SB3. plan and organize the work order and jobs received SB4. organize raw materials and packaging materials required for all products SB5. plan and prioritize the work based on the instructions received SB6. plan to utilise time and equipment's effectively SB7. organize all process/ equipment manuals so as to access information easily SB8. support the manager in scheduling tasks for helper(s) CustomerCentricity The user/individual on the job needs to know and understand how to: SB9. understand customer requirements and their priority and respond as per their needs Problem Solving The user/individual on the job needs to know and understand how to: SB10. support manager in solving problems by detailing out problems SB11. discuss the possible solutions with the manager for problem solving Analytical Thinking The user/individual on the job needs to know and understand how to: SB12. apply domain information about maintenance processes and technical knowledge about tools and equipment Critical Thinking The user/individual on the job needs to know and understand how to: SB13. use common sense and make judgments on day to day basis SB14. use reasoning skills to identify and resolve basic problems SB15. use intuition to detect any potential problems which could arise during operations SB16. use acquired knowledge of the process for identifying and handling issues
Page | 32
AGR/N0711
Sell floral arrangements
NOS Version Control
NOS Code Credits (NSQF) Industry Industry Sub-sector Occupation
AGR/N0711 TBD Agriculture and Allied Agriculture Crop Production Floriculture farming
Version number Drafted on
1.0 19/02/2016
Last reviewed on
04/03/2016
Next review date
31/03/2019
Back to Top
Page | 33
AGR/N0712
Complete documentation and record keeping
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National Occupational Standard
Overview This OS unit is about documentation of all details regarding the materials, finished products, packaging materials etc. and keeping proper records for future reference.
Page | 34
National Occupational Standard
AGR/N0712
Complete documentation and record keeping
Unit Code
AGR/N0712
Unit Title (Task)
Complete documentation and record keeping
Description
This OS unit is about documentation of all details regarding the materials, finished products, packaging materials etc. and keeping proper records for future reference. The scope of this role will include: Document and maintain records related to raw materials
Scope
Document and maintain records related to finished products
Performance Criteria(PC) w.r.t. the Scope
Element
Performance Criteria
Document and maintain records related to raw materials
To be competent, the user/individual must be able to: PC1. document and maintain recordsof details of raw materials and packaging materials such as name of raw materials, type and variety, vendor/supplier details, grown area, grown season, quantity, receiving date, supplier details, receiving date/ date of manufacture, expiry date, supplier quality document, quality parameters of all raw materials, internal quality analysis report, etc. as per organisation standards PC2. document and maintain record of observations (if any) related to raw materials and packaging materials PC3. verify the documents and track from finished product to raw materials, in case of quality concerns and during quality management system audits To be competent, the user/individual must be able to: PC4. document and maintain records of the types of finished products produced PC5. document and maintain records of the finished products detailssuch as batch number, time of packing, date of manufacture, date of expiry, other label details, primary, secondary and tertiary packaging materials for all finished products, storage conditions, etc. as per organisation standards PC6. document and maintain record of observations or deviations (if any) related to finished products
Document and maintain records related to finished products
Knowledge and Understanding (K) B. Organisational Context (Knowledge of the company / organisation and its processes)
The user/individual on the job needs to know and understand: KA1. documentation system followed in the organisation KA2. methods to record and maintain records on observations (if any) related to raw materials, process and finished products KA3. code of business conduct KA4. dress code to be followed KA5. job responsibilities/duties and standard operating procedures
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1. details to be recorded on raw materials and finished products KB2. tracking back the record from finished product to raw material
Skills (S) E. Core Skills/
Writing Skills Page | 35
AGR/N0712 Generic Skills
B. Professional Skills
Complete documentation and record keeping The user/ individual on the job needs to know and understand how to: SA1. note the information communicated SA2. note the raw materials to be used SA3. write information documents to internal departments/ internal teams SA4. note down the data for online ERP or as per applicability in the organisation Reading Skills The user/individual on the job needs to know and understand how to: SA5. read manuals and process documents to understand operations and process requirements SA6. read internal information documents sent by internal teams Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to: SA7. discuss task lists, schedules and activities SA8. effectively communicate with team members SA9. question in order to understand the nature of the problem and to clarify queries SA10. attentively listen and comprehend the information given by the speaker SA11. communicate clearly on the issues being faced Decision Making The user/individual on the job needs to know and understand how to: SB1. analyse critical points in day to day tasks through experience and observation and identify measures to solve the issue SB2. handle issues in case the manager is not available (as per the authority matrix defined by the organisation) Plan and Organize The user/individual on the job needs to know and understand how to: SB3. plan and organize the work order and jobs received SB4. organize raw materials and packaging materials required for all products SB5. plan and prioritize the work based on the instructions received SB6. plan to utilise time and equipment's effectively SB7. organize all process/ equipment manuals so as to access information easily SB8. support the manager in scheduling tasks for helper(s) CustomerCentricity The user/individual on the job needs to know and understand how to: SB9. understand customer requirements and their priority and respond as per their needs Problem Solving The user/individual on the job needs to know and understand how to: SB10. support manager in solving problems by detailing out problems SB11. discuss the possible solutions with the manager for problem solving Analytical Thinking The user/individual on the job needs to know and understand how to: SB12. apply domain information about maintenance processes and technical knowledge about tools and equipment Critical Thinking The user/individual on the job needs to know and understand how to: Page | 36
AGR/N0712
Complete documentation and record keeping SB13. use common sense and make judgments on day to day basis SB14. use reasoning skills to identify and resolve basic problems SB15. use intuition to detect any potential problems which could arise during operations SB16. use acquired knowledge of the process for identifying and handling issues
Page | 37
AGR/N0712
Complete documentation and record keeping
NOS Version Control NOS Code Credits (NSQF) Industry Industry Sub-sector Occupation
AGR/N0712 TBD Agriculture and Allied Agriculture Crop Production Floriculture Farming
Version number Drafted on
1.0 19/02/2016
Last reviewed on
04/03/2016
Next review date
31/03/2019
Back to Top
Page | 38
AGR/N0713
Maintain safety and hygiene
------------------------------------------------------------------------------------------------------------------------- --------------
National Occupational Standard
Overview This OS unit is about ensuring all safety procedures and hygiene aspects are followed
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National Occupational Standard
AGR/N0713
Maintain safety and hygiene
Unit Code
AGR/N0713
Unit Title (Task)
Maintain safety and hygiene
Description Scope
This OS unit is about ensuring that all safety procedures and hygiene aspects are followed The scope of this role will include: Perform safety and hygiene related functions
Performance Criteria(PC) w.r.t. the Scope
Element
Performance Criteria
Perform safety and hygiene related functions
To be competent, the user/individual must be able to: PC1. comply with safety and hygiene procedures followed in the organisation PC2. ensure personal hygiene by use of gloves, hairnets, masks, ear plugs, goggles, shoes, etc. PC3. pack products in appropriate packaging materials, label and store them in designated area, free from pests, flies and infestations PC4. use safety equipment such as fire extinguisher, first aid kit and eye-wash station when required PC5. follow housekeeping practices by having designated area for materials/tools PC6. identify, document and report problems such as rodents and pests to management PC7. conduct workplace checklist audits before and after work to ensure safety and hygiene
Knowledge and Understanding (K) A. Organisational Context (Knowledge of the company / organisation and its processes)
The user/individual on the job needs to know and understand: KA1. safety and hygiene standards followed by the organisation KA2. code of business conduct KA3. dress code to be followed KA4. job responsibilities/duties and standard operating procedures
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1. possible physical, chemical and biological hazards and methods of prevention of various hazards KB2. personal hygiene requirements KB3. different types of sanitizers used for process area, equipment and the procedure to use them KB4. cleaning and sanitation of equipment and work area
Skills (S) C. Core Skills/
Writing Skills
Page | 40
AGR/N0713 Generic Skills
Maintain safety and hygiene The user/ individual on the job needs to know and understand how to: SA1. note the information communicated SA2. note the raw materials to be used SA3. write information documents to internal departments/ internal teams SA4. note down the data for online ERP or as per applicability in the organisation Reading Skills The user/individual on the job needs to know and understand how to: SA5. read manuals and process documents to understand operations and process requirements SA6. read internal information documents sent by internal teams Oral Communication (Listening and Speaking skills)
D. Professional Skills
The user/individual on the job needs to know and understand how to: SA7. discuss task lists, schedules and activities SA8. effectively communicate with team members SA9. question in order to understand the nature of the problem and to clarify queries SA10. attentively listen and comprehend the information given by the speaker SA11. communicate clearly on the issues being faced Decision Making The user/individual on the job needs to know and understand how to: SB1. analyse critical points in day to day tasks through experience and observation and identify measures to solve the issue SB2. handle issues in case the manager is not available (as per the authority matrix defined by the organisation) Plan and Organize The user/individual on the job needs to know and understand how to: SB3. plan and organize the work order and jobs received SB4. organize raw materials and packaging materials required for all products SB5. plan and prioritize the work based on the instructions received SB6. plan to utilise time and equipment's effectively SB7. organize all process/ equipment manuals so as to access information easily SB8. support the manager in scheduling tasks for helper(s) CustomerCentricity The user/individual on the job needs to know and understand how to: SB9. understand customer requirements and their priority and respond as per their needs Problem Solving The user/individual on the job needs to know and understand how to: SB10. support manager in solving problems by detailing out problems SB11. discuss the possible solutions with the manager for problem solving Analytical Thinking The user/individual on the job needs to know and understand how to: SB12. apply domain information about maintenance processes and technical Page | 41
AGR/N0713
Maintain safety and hygiene knowledge about tools and equipment Critical Thinking The user/individual on the job needs to know and understand how to: SB13. use common sense and make judgments on day to day basis SB14. use reasoning skills to identify and resolve basic problems SB15. use intuition to detect any potential problems which could arise during operations SB16. use acquired knowledge of the process for identifying and handling issues
Page | 42
AGR/N0713
Maintain safety and hygiene
NOS Version Control NOS Code
AGR/N0713
Credits (NSQF)
TBD
Version number
1.0
Industry
Agriculture and Allied Agriculture Crop Production Floriculture
Drafted on
19/02/2016
Last reviewed on
04/03/2016
Next review date
31/03/2019
Industry Sub-sector Occupation Back to Top
Page | 43
Qualifications Pack for Florist
Annexure Nomenclature for QP and NOS Qualifications Pack 9 characters
[ABC]/ Q 0101
[Insert 3 letter code for SSC]
QP number (2 numbers)
Q denoting Qualifications Pack
Occupation (2 numbers)
Occupational Standard
An example of NOS with ‘N’
9 characters
[ABC] / N 0101
[Insert 3 letter code for SSC]
OS number (2 numbers)
N denoting National Occupational Standard
Occupation (2 numbers)
Back to top…
Page | 44
Qualifications Pack for Florist The following acronyms/codes have been used in the nomenclature above:
Range of Occupation numbers 01 – 40
Sub-sector Agriculture Crop Production Agriculture Allied Activities Forestry, Environment and Renewable Energy Management Agriculture Industries
41 – 60
Generic Occupations
96 - 99
61 - 70 71 – 90
Sequence
Description
Example
Three letters
Industry name
AGR
Slash
/
/
Next letter
Whether QP or NOS
Q or N
Next two numbers
Occupation code
01
Next two numbers
OS number
01
Note:
The range of occupation numbers have been decided based on the number of existing and future occupations in a segment Occupation numbers from 91 – 95 have been intentionally left blank to accommodate any emerging segment in future
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Qualifications Pack for Florist
Page | 46
Assessment Criteria
CRITERIA FOR ASSESSMENT OF TRAINEES Job Role Florist Qualification Pack AGR/Q0703 Sector Skill Council Agriculture Skill Council of India Guidelines for Assessment 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC 3. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below) 4. Individual assessment agencies will create unique evaulations for skill practical for every student at each examination/training center based on this criteria 5. To pass the Qualification Pack , every trainee should score a minimum of 60% in aggregate 6. In case of successfully passing only certain number of NOS's, the trainee is eligible to take subsequent assessment on the balance NOS's to pass the Qualification Pack
Marks Allocation Assessable outcomes 1. AGR/N0706: Procure and maintain condition of cut flowers
Assessment criteria for outcomes PC1.
PC2.
PC3.
PC4.
PC5.
Total Marks
Out Of
Theory
Skills Practical
identify relevant flowers and foliage accurately
8
2
6
procure the flowers and foliage parts as per standard procedures as per the requirement
8
2
6
identify and check the incoming materials for acceptability in terms of type, quantity and quality and also, identify any pests and diseases associated with them
10
3
7
10
3
7
8
2
6
8
2
6
take appropriate measures to tackle any issues in the incoming materials clean and maintain the cleanliness of the work area using approved sanitizers and keep it free from dust, waste, flies and pests
PC6. prepare appropriate containers for incoming materials, adhering to
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Assessment Criteria hygeine standards PC7.
identify cut materials and take appropriate measures to take care of them, both in storage and display
10
3
7
PC8. plan the development of the product and identify timelines for the sale of the cut materials
10
4
6
10
3
7
PC10. monitor the cut materials for any damage due to pests and infections and report the issues if any
10
3
7
PC11. dispose or re-use cut materials that are no longer saleable
8
3
5
100
30
70
15
5
10
PC2. generate plans that would meet the customer requirments
15
5
10
PC3. research and use creativity to come up with suitable designs that can cater to the customer needs
20
5
15
15
5
10
20
5
15
15
5
10
100
30
70
obtain and understand the specifications for the floral design
5
2
3
create a work plan based on the specifications obtained and seek clarifications when required
5
2
3
PC9. ensure proper environmantal conditions for keeping the cut materials and provide nutrition to ensure high value during sales
2.AGR/N0707:Plan floristry designs
PC1. identify and understand customer requirements
PC4. communicate the design concept to relevant stakeholders PC5. identify materials that are relevant to customer needs, design requirements and based on seasonal availability PC6.
3. AGR/N0708:Prepare and assemble floristry items
PC1. PC2.
understand the need for modifications if any and discuss the same with the customer to ensure that his/her requirements are adhered to
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Assessment Criteria PC3.
construct the design in a manner which moinimises wastage and less damage
5
1
4
use appropriate conditioning methods and ensure that the materials are handled safely
5
2
3
review the deisgn against the specifications regularly and incorporate appropriate changes whenever necessary
5
1
4
5
1
4
5
1
4
5
1
4
PC9. maintain proper records for production
5
2
3
PC10. select appropriate materials, tools and equipments for assembling planted designs
5
1
4
PC11. assemble the flowers and foliage and other materials according to the agreed specifications
5
1
4
PC12. check the flowers and foliage and material for ensuring quality and provide nutiriron to ensure the quality is maintained
5
2
3
PC13. review the finished designs against the agreed specifications and ensure adherence to requirements
5
2
3
PC14. store the finished designs in a clean appropriate environment that is suitable for storage of flowers and foliage
5
2
3
5
2
3
5
1
4
PC4.
PC5.
PC6. adhere to agreed timlimes for preparation of the designs PC7.
PC8.
evaluate the designs prepared and check for adherence to agreed specifications. make final adjustments if any pack and store the designs prepared in appropriate conditions that minimizes damage ensure good shelf life.
PC15. dispose waste generated in an appropriate manner PC16. select and prepare materials, tools and equipments required to produce basic floristry designs
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Assessment Criteria PC17. assemble the deisgns using appropriate techniques according to given specifications
4. AGR/N0709: Carry out packaging of floristry items
5
1
4
PC18. review the finished designs against the agreed specifications and ensure adherence to requirements
5
2
3
PC19. store the finished designs in a clean appropriate environment that is suitable for storage of flowers and foliage
5
1
4
PC20. dispose waste generated in appropriate manner
5
2
3
100
30
70
prepare the material required for packing and ensure good quality
15
5
10
wrap the product and ensure proper sealing in a manner that is suitable for the type of design and the mode of transport
20
5
15
ensure that agreed timelines are met for packing in order to ensure timely delivery or collection
15
5
10
check the final package to ensure adherence to customer requirements
15
5
10
label and store the packages to be delivered or collected
20
5
15
dispose waste in an appropriate manner
15
5
10
100
30
70
10
3
7
10
3
7
10
3
7
10
3
7
PC1.
PC2.
PC3.
PC4.
PC5.
PC6.
5.AGR/N0710:Display finished products for sale
PC1. identify the requirements for display in terms of sotck, space, position of display etc. and seek clarification in case of any doubts PC2.
PC3.
PC4.
ensure that the display does not cause any obstruction and reports such cases if it arises make sure that the size of the display area is right according to the prodcucts to be displayed gather the products that need to be displayed and ensure that they are
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Assessment Criteria clean and in good condition PC5.
clear , clean and prepare the display area following the sops
10
3
7
ensure that the right labels are given to the right display products
10
3
7
ensure clarity, accuracy and legitimacy of the labels
10
3
7
ensure that any requirement for change in the labelling is communicated to the right personnel
10
3
7
PC10. ensure that the lables are properly in place and is placed such that the customers can easily view them and identify the display goods
10
3
7
10
3
7
100
30
70
30
15
15
20
5
15
50
10
40
100
30
70
20
10
10
15
10
5
PC7.
PC8.
PC9.
PC11. ensure that the labelling process is completed within the given time
6. AGR/N0711:Sell floral arrangements
PC1.
PC2.
describe and explain all product features in a manner that can be easily understood by the customers compare and contrast the diiferent prodcuts, thus enabling the customer to make decisions easily
PC3. identify opportunities to enlighten the customer about associated or additional prodcuts in a way that promotes sales and goodwill
7. AGR/N0712: Complete documentation and record keeping
PC1.
PC2.
document and maintain recordsof details of raw materials and packaging materials such as name of raw materials, type and variety, vendor/supplier details, grown area, grown season, quantity, receiving date, supplier details, receiving date/ date of manufacture, expiry date, supplier quality document, quality parameters of all raw materials, internal quality analysis report, etc. as per organisation standards document and maintain record of observations (if any) related to raw materials and packaging materials
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Assessment Criteria PC3.
PC4.
PC5.
PC6.
8. AGR/N0713: Maintain safety and hygiene
PC1.
PC2.
PC3.
PC4.
PC5.
PC6.
PC7.
verify the documents and track from finished product to raw materials, in case of quality concerns and during quality management system audits
15
10
5
document and maintain records of the types of finished products produced
15
10
5
document and maintain records of the finished products detailssuch as batch number, time of packing, date of manufacture, date of expiry, other label details, primary, secondary and tertiary packaging materials for all finished products, storage conditions, etc. as per organisation standards
20
10
10
document and maintain record of observations or deviations (if any) related to finished products
15
10
5
100
60
40
comply with safety and hygiene procedures followed in the organisation
15
5
10
ensure personal hygiene by use of gloves, hairnets, masks, ear plugs, goggles, shoes, etc.
15
5
10
15
5
10
10
2
8
15
5
10
identify, document and report problems such as rodents and pests to management
15
3
12
conduct workplace checklist audits before and after work to ensure safety and hygiene
15
5
10
100
30
70
pack products in appropriate packaging materials, label and store them in designated area, free from pests, flies and infestations use safety equipment such as fire extinguisher, first aid kit and eye-wash station when required follow housekeeping practices by having designated area for materials/tools
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