Graffiti
Discover new opportunities for your business by participating in the Queensland Government Innovation Hub Pilot Project Saturday 19 July 10am–6pm and Sunday 20 July 2014 10am–6pm
Created in partnership with the Queensland Government (Department of Science, Information Technology, Innovation and the Arts).
We've identified four problems worth solving Working closely with Queensland Government departments, we’ve defined four problem statements: 'Beefing up engagement' - Department of Agriculture, Fisheries and Forestry 'Indigenous Health' - Queensland Health 'Graffiti' - Department of Transport and Main Roads 'Asset Maintenance' - Department of Housing and Public Works The event will give successful applicants the opportunity to learn more about these problems first hand then refine & propose their solutions. After the event, selected applicants will be invited to participate in a 12 week incubation process where they will prototype and explore further proof of concept with potential for direct commercial engagement with the sponsoring departments. We recognise that these problems are persistent or evident in other states and in some cases are relevant in other industries and believe the greatest benefit to a successful innovator is a recognisable & committed customer. There are limited positions for attendance so please consider your application carefully and apply today!
Created in partnership with the Queensland Government (Department of Science, Information Technology, Innovation and the Arts).
Graffiti – Here today, gone tomorrow Problem It is hard for Department of Transport and Main Roads to systematically identify, categorise and remediate graffiti across their assets.
Problem Description ● ● ● ● ● ●
● ●
The current DTMR graffiti policy framework is fragmented across divisions and branches The process involves reporting, prioritising and classifying incidents then allocating remediation to third party service providers Graffiti is currently identified through a variety of touchpoints into the department – contact centre, regional, departmental staff & written complaint Categorisation is currently a manual process that struggles to categorise effectively Under the DTMR strategy graffiti that is classified as offensive must be removed within 24 hours while non-offensive incidents can be managed with a batch approach that allows scheduling to increase the efficiency of remediation The removal of Graffiti from public assets costs the Queensland community huge amounts each year and transport assets, such as noise walls, road signs, bridges, overpasses and bus stations are no exception with annual costs getting upwards of $5m From 2012-2016 the Queensland Government has committed $8 million over 4 years to support the establishment of a GraffitiSTOP hotline/website and provide grants to assist councils with their graffiti management activities Graffiti is not only a challenge for DTMR, its remediation is a significant cost for a wide range of property asset owners
Created in partnership with the Queensland Government (Department of Science, Information Technology, Innovation and the Arts).
Constraints ● ●
Some of DTMR’s assets that are impacted by graffiti are in locations that are dangerous to access (e.g. freeways and bridges) DTMR have a range of existing contracts in place for the removal of graffiti that may slow their transition to a more innovative solution
Benefits - (Why the Department is interested) ● ●
●
● ●
Provide a better environment for the public Reduce internal administrative cost from an: ○ improved method of capture, categorization and costing of graffiti ○ reduction in cost of multiple handling of complaints and escalation Potential to reduce costs during the remediation process through the better allocation of work orders in: ○ Batches to reduce costs and share remediation cost across multiple asset owners ○ Batch work orders at a lower cost point to participating NFP organisations Validating the use of innovative techniques for removal have potential to lower remediation costs for all asset owners The ability to track graffiti incident trends will allow the re-prioritisation of prevention investment programs
“Making innovation part of our every day” Queensland Government
This publication has been prepared for general guidance on matters of interest only, and does not constitute professional advice. You should not act upon the information contained in this publication without obtaining specific professional advice. No representation or warranty (express or implied) is given as to the accuracy or completeness of the information contained in this publication, and, to the extent permitted by law, PricewaterhouseCoopers, its members, employees and agents and the Queensland Government do not accept or assume any liability, responsibility or duty of care for any consequences of you or anyone else acting, or refraining to act, in reliance on the information contained in this publication or for any decision based on it. Except where otherwise noted, © 2014 PricewaterhouseCoopers and the Queensland Government. All rights reserved. “PricewaterhouseCoopers” refers to the network of member firms of PricewaterhouseCoopers International Limited, each of which is a separate & independent legal entity. Liability limited by a scheme approved under Professional Standards Legislation.
Created in partnership with the Queensland Government (Department of Science, Information Technology, Innovation and the Arts).
We've identified four problems worth solving Working closely with Queensland Government departments, we’ve defined four problem statements: 'Beefing up engagement' - Department of Agriculture, Fisheries and Forestry 'Indigenous Health' - Queensland Health 'Graffiti' - Department of Transport and Main Roads 'Asset Maintenance' - Department of Housing and Public Works The event will give successful applicants the opportunity to learn more about these problems first hand then refine & propose their solutions. After the event, selected applicants will be invited to participate in a 12 week incubation process where they will prototype and explore further proof of concept with potential for direct commercial engagement with the sponsoring departments. We recognise that these problems are persistent or evident in other states and in some cases are relevant in other industries and believe the greatest benefit to a successful innovator is a recognisable & committed customer. There are limited positions for attendance so please consider your application carefully and apply today!
Created in partnership with the Queensland Government (Department of Science, Information Technology, Innovation and the Arts).
Graffiti – Here today, gone tomorrow Problem It is hard for Department of Transport and Main Roads to systematically identify, categorise and remediate graffiti across their assets.
Problem Description ● ● ● ● ● ●
● ●
The current DTMR graffiti policy framework is fragmented across divisions and branches The process involves reporting, prioritising and classifying incidents then allocating remediation to third party service providers Graffiti is currently identified through a variety of touchpoints into the department – contact centre, regional, departmental staff & written complaint Categorisation is currently a manual process that struggles to categorise effectively Under the DTMR strategy graffiti that is classified as offensive must be removed within 24 hours while non-offensive incidents can be managed with a batch approach that allows scheduling to increase the efficiency of remediation The removal of Graffiti from public assets costs the Queensland community huge amounts each year and transport assets, such as noise walls, road signs, bridges, overpasses and bus stations are no exception with annual costs getting upwards of $5m From 2012-2016 the Queensland Government has committed $8 million over 4 years to support the establishment of a GraffitiSTOP hotline/website and provide grants to assist councils with their graffiti management activities Graffiti is not only a challenge for DTMR, its remediation is a significant cost for a wide range of property asset owners
Created in partnership with the Queensland Government (Department of Science, Information Technology, Innovation and the Arts).
Constraints ● ●
Some of DTMR’s assets that are impacted by graffiti are in locations that are dangerous to access (e.g. freeways and bridges) DTMR have a range of existing contracts in place for the removal of graffiti that may slow their transition to a more innovative solution
Benefits - (Why the Department is interested) ● ●
●
● ●
Provide a better environment for the public Reduce internal administrative cost from an: ○ improved method of capture, categorization and costing of graffiti ○ reduction in cost of multiple handling of complaints and escalation Potential to reduce costs during the remediation process through the better allocation of work orders in: ○ Batches to reduce costs and share remediation cost across multiple asset owners ○ Batch work orders at a lower cost point to participating NFP organisations Validating the use of innovative techniques for removal have potential to lower remediation costs for all asset owners The ability to track graffiti incident trends will allow the re-prioritisation of prevention investment programs
“Making innovation part of our every day” Queensland Government
This publication has been prepared for general guidance on matters of interest only, and does not constitute professional advice. You should not act upon the information contained in this publication without obtaining specific professional advice. No representation or warranty (express or implied) is given as to the accuracy or completeness of the information contained in this publication, and, to the extent permitted by law, PricewaterhouseCoopers, its members, employees and agents and the Queensland Government do not accept or assume any liability, responsibility or duty of care for any consequences of you or anyone else acting, or refraining to act, in reliance on the information contained in this publication or for any decision based on it. Except where otherwise noted, © 2014 PricewaterhouseCoopers and the Queensland Government. All rights reserved. “PricewaterhouseCoopers” refers to the network of member firms of PricewaterhouseCoopers International Limited, each of which is a separate & independent legal entity. Liability limited by a scheme approved under Professional Standards Legislation.
