Helpdesk Specialist Closing Date: April 20, 2017
GENERAL COUNCIL ON FINANCE & ADMINISTRATION UNITED METHODIST CHURCH
Helpdesk Specialist GCFA is presently seeking candidates for an addition to the Information Technology Services team in the position of Helpdesk Specialist. Responsible first and second level support for all standard software and hardware. Provides effective diagnostic evaluation of end-user customer needs and in all cases uses good judgment and timeliness in responding to and resolving each issue or complaint to the customers’ satisfaction. The position requires accurate documentation and tracking, and monitoring the problem to ensure a timely resolution. May also be called upon to deliver technical training and support needs for customers with telephone help desk activities.
Qualifications:
Associate Degree in Computer Science or equivalent work place experience.
Diagnostic and analytical skills for software and general IS application knowledge.
3 years hands-on experience in a technical support environment.
Prior helpdesk experience necessary.
Must have excellent verbal and written communication skills.
Must be able to multi-task.
Knowledge or willingness to learn United Methodist denominational polity and organizational structure essential.
UMC Member is preferred
Email resume and cover letter to [email protected]
Closing Date: April 20, 2017 No Staffing Agencies or Recruitment Firms
Helpdesk Specialist GCFA is presently seeking candidates for an addition to the Information Technology Services team in the position of Helpdesk Specialist. Responsible first and second level support for all standard software and hardware. Provides effective diagnostic evaluation of end-user customer needs and in all cases uses good judgment and timeliness in responding to and resolving each issue or complaint to the customers’ satisfaction. The position requires accurate documentation and tracking, and monitoring the problem to ensure a timely resolution. May also be called upon to deliver technical training and support needs for customers with telephone help desk activities.
Qualifications:
Associate Degree in Computer Science or equivalent work place experience.
Diagnostic and analytical skills for software and general IS application knowledge.
3 years hands-on experience in a technical support environment.
Prior helpdesk experience necessary.
Must have excellent verbal and written communication skills.
Must be able to multi-task.
Knowledge or willingness to learn United Methodist denominational polity and organizational structure essential.
UMC Member is preferred
Email resume and cover letter to [email protected]
Closing Date: April 20, 2017 No Staffing Agencies or Recruitment Firms
