How to Transform Your Workforce from Workforce from Drama ...
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How to Transform Your Workforce from Drama & Defensiveness to Initiative & Ownership 6 Simple Steps Guaranteed to Work in Any Small Business Work Environment! A Special Report By Leadership & Workplace Communication Expert
Includes BONUS Article: “How to Eliminate ‘It’s Not My Job Attitudes’ at Your Workplace!”
© 2015 Skip Weisman Weisman Success Resources, Inc. P.O. Box 5094 Poughkeepsie, NY 12602 845-463-3838 www.YourChampionshipCompany.com
How$to$Transform$Your$Workforce$from$$ Drama$&$Defensiveness$to$Initiative$&$Ownership$ ! Let’s!face!it;!your!employees!are!most!excited,!most!engaged,!most!passionate!–!in! their!first!few!months!after!being!hired.!!! ! Then,!it’s!downhill!from!there…”! ! How!long!that!‘honeymoon’!lasts!is!anyone’s!guess!and!contingent!on!a!lot!of!factors! that!you,!and!they,!are!not!even!aware!of.! ! In!this!report!we’ll!explore!the!key!factors!causing!this!phenomenon!and!offer!one! simple!strategy!that!turns!employees!who!show!up!with!too!much!drama!and! defensiveness!into!highFperformers!that!take!initiative!and!ownership!on!the!job.! ! Imagine!what!it!would!be!like!to!have!a!team!of!employees!that:! ! ! Took!initiative!on!their!own!with!the!best!interests!of!your!company!in!mind.! ! Made!decisions,!and!created!solutions!to!problems!you!could!trust.! ! Brought!new,!low!or!no!cost!ideas!to!the!table!for!improving!your!company!you! never!thought!of.! ! You!are!only!dreaming!about!having!a!workforce!with!those!traits,!and!don’t!even! believe!it’s!possible.! ! But…it!is!possible!!And,!it!is!possible…! ! Regardless!of!how!long!your!most!entrenched,!negative!and!defensive!employees! have!been!that!way!! ! To!make!that!happen!you!only!need!to!do!three!things:! 1) Believe!it’s!possible! 2) Understand!the!causes!of!your!present!reality! 3) Decide!to!apply!one!simple!strategy! ! This!report!is!going!to!help!you!achieve!those!three!outcomes,!so!let’s!get!started.! ! ! ! ! ! ! ! If!what!you’ve!read!thus!far!resonates!with!you,!and!you’d!like!to!see!how!this!process!could!be! applied!to!your!specific!work!environment,!I’d!like!to!offer!you!a!complimentary!Championship* Caliber*Company*Strategy*Session–!to!submit!an!application!go!to:! ! www.meetme.so/ChampionshipStrategySession$ $ ©!2015!Skip!Weisman,!Weisman!Success!Resources,!Inc.!F!The$Leadership$&$Workplace$Communication$Expert$ $$www.YourChampionshipCompany.com$
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How$to$Transform$Your$Workforce$from$$ Drama$&$Defensiveness$to$Initiative$&$Ownership$ $ HELP!$We’ve$Got$CoGWorkers$Yelling$At$Each$Other$in$the$Halls!$ $ Ten!years!ago!I!received!a!referral!from!a!client!that!transformed!my!business! coaching!and!consulting!practice,!and!my!personal!life!forever.! ! It!was!to!a!small!business!with!about!15!employees.! ! Upon!further!investigation!after!receiving!a!contract!from!the!business!owner,!I! learned!the!issue!of!coFworkers!yelling!at!each!other!in!the!hallways!was!just!the!tip! of!the!iceberg.! ! Other!challenging!attitudes!manifesting!in!their!workplace,!included:! • Employees!withholding!information!from!coFworkers!to!maintain!control,!! • CoFworkers!throwing!each!other!‘under!the!bus’!to!cover!workplace!mistakes! and!their!own!contribution!to!the!cause,!and!! • The!common!“it’s!not!my!job!attitudes.”! • Employees!who!reject!“construct!criticism”!when!you!try!to!give!them! feedback!on!job!performance!and!become!defensive!and!blame!others!when! confronted!about!their!nonFproductive,!nonFsupportive!behaviors!&!actions.! ! I!had!never!done!this!type!of!work,!but!I!had!come!with!such!a!strong! recommendation!I!didn’t!feel!I!could!turn!it!down.!Plus,!I!didn’t!know!anyone!any! better!equipped!than!me!to!help!the!situation.!! ! I!dove!right!in,!starting!with!interviewing!all!staff!members.!It!was!pure!on!the!job! training.! ! In!those!interactions!I!learned!all!I!needed!to!know,!and!this!process!was!born.! ! Virtually!every!consulting!client!since!I’ve!found!the!problems!to!be!virtually!the! same!and!so!this!process!has!worked!every!time.!! ! It!works!every!time,!as!long!as!the!company’s!principal!leaders!buyFin!and!commit! to!the!process!of!fixing!the!problem,!both!for!the!short!and!long!term.! ! Once!this!commitment!is!made,!the!work!environment!and!the!attitudes!within!it! can!improve!almost!overnight.! ! At!the!outset!there!will!be!cynicism!and!skepticism!as!to!whether!the!company! leaders!are!serious!this!time!and!whether!this!initiative!will!help!them!improve!the! frustrations,!challenges!and!pain!they!experience!in!their!work!environment.! ! If!what!you’ve!read!thus!far!resonates!with!you,!and!you’d!like!to!see!how!this!process!could!be! applied!to!your!specific!work!environment,!I’d!like!to!offer!you!a!complimentary!Championship* Caliber*Company*Strategy*Session–!to!submit!an!application!go!to:! ! www.meetme.so/ChampionshipStrategySession$ $ ©!2015!Skip!Weisman,!Weisman!Success!Resources,!Inc.!F!The$Leadership$&$Workplace$Communication$Expert$ $$www.YourChampionshipCompany.com$
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How$to$Transform$Your$Workforce$from$$ Drama$&$Defensiveness$to$Initiative$&$Ownership$ ! Whether!the!organizational!leader!realizes!it!or!not,!employees!have!unmet!needs! that!prevent!them!from!doing!their!best!on!the!job.!In!fact,!there!are!six!basic!human! needs*!your!employees!are!looking!to!have!met!at!one!level!or!another!while!on!the! job.!! ! Those!six!needs!include:! • Certainty$ • Uncertainty$(variety)$ • Significance$ • Love/Connection$ • Growth$$ • Contribution$ ! And,!believe!it!or!not,!99%!of!your!employees!want!to!do!a!good!job!!! ! What’s!preventing!them!doing!an!even!better!job,!and!causing!them!to!engage!in! communication!strategies!that!create!drama!in!your!work!environment,!is!the!fact! they!have!these!unmet!needs!that!are!not!being!addressed!that!become!deF motivators.!! ! And,!those!workplace!deFmotivators!are!plenty.!! ! And,!99%!of!it!has!nothing!to!do!with!the!paycheck!and!benefits!they!receive.! ! This!occurs!because!if!employees!have!been!around!for!any!length!of!time!they’ve! experienced!other!similar!initiatives!start!and!end!almost!at!the!same!time!with! nothing!ever!changing!and!their!simple!requests!go!unfulfilled.! ! That’s!why!it’s!important!the!signals!from!the!top,!and!the!initial!steps,! communicate!that!commitment.!! ! Let’s!get!started.!Here!are…! !
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If!what!you’ve!read!thus!far!resonates!with!you,!and!you’d!like!to!see!how!this!process!could!be! applied!to!your!specific!work!environment,!I’d!like!to!offer!you!a!complimentary!Championship* Caliber*Company*Strategy*Session–!to!submit!an!application!go!to:! ! www.meetme.so/ChampionshipStrategySession$ $ ©!2015!Skip!Weisman,!Weisman!Success!Resources,!Inc.!F!The$Leadership$&$Workplace$Communication$Expert$ $$www.YourChampionshipCompany.com$
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How$to$Transform$Your$Workforce$from$$ Drama$&$Defensiveness$to$Initiative$&$Ownership$
1) 2) 3) 4) 5) 6)
* The*6*Simple*Steps*to*Transform*Your*Workforce*from*** Drama*&*Defensiveness*to*Initiative*&*Ownership* *
Admit$the$status@quo$is$unacceptable$ Introduce$“The*Clean*Slate*Strategy”$ Engage$the$entire$staff$in$identifying$the$systemic$causes$and$defining$solutions.$ Implement$agreed$upon$solutions$ Monitor$progress$and$make$adjustments$accordingly$ The*#1*“Secret*Sauce”*Bonus*Strategy*$ ! Change!the!discussion!away!from!managing!employee!performance!by! job!descriptions!to!focusing!on!“role!results”*
! Here’s!brief!look!at!each!of!these!steps:! ! 1) Admit$the$StatusGQuo$is$Unacceptable$ This!is!harder!than!it!sounds!on!the!surface.!! ! Too!many!organizations!tolerate!far!too!much!in!terms!of!negative!attitudes,! poor!workplace!behavior,!and!underperforming!job!performance!among!too! many!employees!for!far!too!long.! This!is!the!source!of!most,!if!not!all,!toxic!work!environments.! ! What!will!it!take!for!you!to!reach!the!threshold!that!“enough!is!enough?”!How! will!you!know!when!its!time!to!do!something!about!it?! ! How!much!time!and!energy!are!you!wasting!now!playing!“referee”!between! employee!misFunderstandings!and!disputes?! ! If!you!didn’t!have!to!do!that,!where!would!your!time!and!energy!be!better! spent?!What!is!the!cost!to!your!business!of!this!lack!of!focus!on!strategic! areas?! ! In!my!experience!there!are!three!factors!preventing!organizational!leaders! from!deciding!the!statusFquo!is!unacceptable:! a. Fear!that!taking!action!will!make!the!negative!attitudes!even!worse.! (This$fear$is$well$founded$and$why$it$is$important$to$have$a$professional$ experienced$in$transforming$these$situations$to$help$advise$you$through$ the$process)$ $ $ If!what!you’ve!read!thus!far!resonates!with!you,!and!you’d!like!to!see!how!this!process!could!be! applied!to!your!specific!work!environment,!I’d!like!to!offer!you!a!complimentary!Championship* Caliber*Company*Strategy*Session–!to!submit!an!application!go!to:! ! www.meetme.so/ChampionshipStrategySession$ $ ©!2015!Skip!Weisman,!Weisman!Success!Resources,!Inc.!F!The$Leadership$&$Workplace$Communication$Expert$ $$www.YourChampionshipCompany.com$
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How$to$Transform$Your$Workforce$from$$ Drama$&$Defensiveness$to$Initiative$&$Ownership$ $
b. Uncertainty!as!to!how!to!approach!the!situation!so!that!it!improves! because!previous!attempts!have!never!worked.! (Uncertainty$always$leads$to$stuck$states$and$tolerating$the$status@quo,$ which$is$why$it$is$important$to$have$a$professional$experienced$in$ transforming$these$situations$to$help$advise$you$through$this$process)! ! c. The!false!belief!that!there!is!not!enough!time.!! (The$time$you$would$invest$in$doing$this$work$will$simply$replace$all$the$ time$now$being$wasted$presently$on$dealing$with$the$negativity,$bad$ workplace$behaviors$and$the$poor$performance,$and$will$actually$free$ up$time$as$greater$focus$is$generated$towards$solutions$and$results,$ instead)$
$ 2) Introduce$“The*Clean*Slate*Strategy”$ This!is!both!the!simplest!and!most!challenging!step!in!this!process,!at!the! same!time.!! ! It!is!also!the!most!powerful!step!in!this!process,!and!accordingly!also!the! most!dangerous.!! You!must!get!this!right!because!you!only!really!get!one!chance.!! ! Mess!this!up!and!it!will!cause!years!of!skepticism!and!cynicism!for!any!future! endeavor!of!this!ilk.! ! Simply,!this!is!an!organizational!“do!over.”!Which!looks!like!this:! ! 1) You,!as!the!organizational!leader,!step!up!with!a!very!humble!attitude! and!communicate!that!you!are!unhappy!with!the!status!quo!for!all!the! reasons!you!can!articulate.!!! ! 2) You!then!admit!that!you!and!other!organizational!leaders!recognize! that!the!leadership!and!management!approach!has!been!the!primary! cause!of!the!unsatisfactory!status!quo.! !
3) You!and!your!organizational!leaders!ask!your!staff!to!join!you!on!a! new!journey!to!jointly!design!your!organization’s!culture!that!will! include!the!Clean*Slate*Strategy.!You!explain!the!“Clean*Slate* Strategy!means!very!simply!that!all!past!transgressions!will!be! forgotten!and!forgiven,!allowing!tomorrow!to!start!as!a!new!day!with! a!new!approach.!
If!what!you’ve!read!thus!far!resonates!with!you,!and!you’d!like!to!see!how!this!process!could!be! applied!to!your!specific!work!environment,!I’d!like!to!offer!you!a!complimentary!Championship* Caliber*Company*Strategy*Session–!to!submit!an!application!go!to:! ! www.meetme.so/ChampionshipStrategySession$ $ ©!2015!Skip!Weisman,!Weisman!Success!Resources,!Inc.!F!The$Leadership$&$Workplace$Communication$Expert$ $$www.YourChampionshipCompany.com$
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How$to$Transform$Your$Workforce$from$$ Drama$&$Defensiveness$to$Initiative$&$Ownership$ !
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4) You!then!tell!everyone!that!with!the!Clean*Slate*Strategy!will!come! new!expectations!and!accountability!to!individual!performance!and! behaviors,!communication!style!and!commitment!to!core!values.! 5) Finally,!you!tell!the!team!that!they!will!be!asked!to!contribute!to! helping!to!design!the!new!organizational!culture!so!they!can!create! their!own!work!environment!and!have!a!say!in!those!new! performance!and!behavior!expectations.! 3) Engage$the$Staff$In$Identifying$Systemic$Causes$&$Defining$Solutions$ This!may!be!the!most!under!appreciated!and!misFunderstood!step!in!the! process.!It!sounds!easier!than!it!really!is.! ! When!an!internal!resource!initiates!this!process!at!best!it!generates!results! that!are!too!generic,!which!lack!substance!and!specificity.!!And,!at!worst!the! process!devolves!into!a!lot!of!bitching,!moaning!and!whining!that!the!internal! resource!has!no!skills,!nor!credibility!or!standing,!to!redirect!to!glean!any! positivity!from!the!process,!making!the!situation!even!worse.$ $ Allowing!the!process!to!settle!at!this!level!is!a!recipe!for!failure.! ! Typically,!all!the!bitching,!!moaning!and!whining!at!the!beginning!is!due!to! people!venting!due!to!their!unmet!needs!and!this!is!a!great!opportunity!for! you,!the!organizational!leader!to!hear!and!experience!with!empathy!and! compassion,!about!the!unmet!needs!in!the!work!environment.! ! Until!those!are!permitted!to!be!expressed,!and!your!drama!kings!and!queens! feel!“heard,”!it!will!continue.!Working!through!these!issues!is!key!and!the! first!step!to!purging!the!need!for!the!drama!to!exist.! ! From!there,!real!work!can!begin!to!identify!real!causes!of!strife,!drama!and!! concerns!about!what’s!getting!in!the!way!of!your!wellFmeaning!employees! doing!“an!even!better!job”!for!your!company.! ! As!an!example,!chances!are!that!one!of!the!systemic!causes!your!team!may! identify!is!“communication.”!Communication!is!a!many!faceted!concept!that! needs!to!be!drilled!into!deeper!as!to!what!it!means!to!the!group.!! ! ! !
If!what!you’ve!read!thus!far!resonates!with!you,!and!you’d!like!to!see!how!this!process!could!be! applied!to!your!specific!work!environment,!I’d!like!to!offer!you!a!complimentary!Championship* Caliber*Company*Strategy*Session–!to!submit!an!application!go!to:! ! www.meetme.so/ChampionshipStrategySession$ $ ©!2015!Skip!Weisman,!Weisman!Success!Resources,!Inc.!F!The$Leadership$&$Workplace$Communication$Expert$ $$www.YourChampionshipCompany.com$
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How$to$Transform$Your$Workforce$from$$ Drama$&$Defensiveness$to$Initiative$&$Ownership$ ! Often,!internal!resources!do!not!have!the!skills,!experience!and!relationships! to!effectively!push!for!deeper!understanding!and!meanings!of!the!issues! identified.!! ! Chances!are!good,!also,!that!there!will!be!multiple!contexts!of!communication! identified!as!the!issue,!which!must!be!flushed!out!in!order!to!be!able!to! effectively!define!solutions.! ! But,!while!communication!may!be!one!of!the!more!complex!issues!that!will! arise!in!this!process,!you!will!learn!a!multitude!of!simple,!easy!and!common! sense!things!that!are!low!or!no!cost!‘low!hanging!fruit’!you!and!they!can!fix! virtually!immediately.! ! Additionally,!an!even!more!important!facilitation!skill!necessary!to!make!this! initiative!generate!desired!longFterm!results,!plus!the!buyFin!and! commitment!from!everyone!on!the!team,!is!to!be!able!to!build!consensus! around!the!top!priorities!to!work!on.!! ! Without!deep!work!in!this!step!you!will!be!left!with!generic,!nonFspecific! issues!that!will!be!hard!to!find!solutions!for!that!can!get!the!necessary!results! to!allow!the!initiative!to!successfully!perpetuate.!And,!you!will!miss!those! simple,!easy!“low!hanging!fruit”!things!because!many!of!your!people!have! settled!into!a!“learned!helplessness”!mindset!and!won’t!even!bring!them!up! for!fear!of!disappointment,!again.! ! 4) Implement$Agreed$Upon$Solutions$ Once!solutions!are!agreed!upon!at!the!end!of!the!process!in!Step!#3!above,!it! is!vital!to!assign!specific!people!to!be!accountable!for!implementation.!! ! It!is!vital!to!make!progress!on!this!quickly!out!of!the!gate!to!impact!the! motivation!of!team!members!to!maintain!their!commitment!to!the!process.!! Therefore,!identify!some!‘low!hanging!fruit’!strategies!that!incur!little!or!no! cost!that!can!show!everyone!initial!progress!is!being!made!to!build! momentum.!This!could!be!as!simple!as!creating!a!new,!more!friendly!phone! answering!greeting!for!everyone!to!use,!as!was!recommended!by!an! employee!at!one!client!of!mine!a!few!years!ago,!or!buying!someone!a!new! desk!chair!they’ve!been!asking!for!because!their!present!one!causes!them! back!pain!(this!is!a!true!request!that!went!unanswered!for!6!years!).! ! ! If!what!you’ve!read!thus!far!resonates!with!you,!and!you’d!like!to!see!how!this!process!could!be! applied!to!your!specific!work!environment,!I’d!like!to!offer!you!a!complimentary!Championship* Caliber*Company*Strategy*Session–!to!submit!an!application!go!to:! ! www.meetme.so/ChampionshipStrategySession$ $ ©!2015!Skip!Weisman,!Weisman!Success!Resources,!Inc.!F!The$Leadership$&$Workplace$Communication$Expert$ $$www.YourChampionshipCompany.com$
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How$to$Transform$Your$Workforce$from$$ Drama$&$Defensiveness$to$Initiative$&$Ownership$ ! This!will!or!could!include!having!multiple!people!commit!to!working!on!the! areas!in!which!they!have!a!passion!for,!and!they!and/or!others!feel!their! skills!offer!a!specific!opportunity!to!contribute!to!the!solutions.! ! Included!with!those!accountabilities!are!also!specific!deadlines!with!checkFin! benchmarks!for!progress!along!the!way!with!reasonable!agreed!upon! timelines.! ! This!is!another!area!where!an!outside!advisor!or!coach!can!be!of!tremendous! value!as!they!have!no!other!commitments!within!the!company,!and!as!such,! will!not!be!distracted!in!keeping!track!of!the!implementation!commitments.!! ! Alternatively,!an!internal!resource!will!leave!the!meeting!to!immediately!be! sucked!back!into!their!regular!job!responsibilities!putting!this!initiative!in!a! secondary!or!tertiary!status.! !
5) Monitor$Progress$&$Make$Adjustments$Accordingly$ Before!leaving!the!meeting!where!the!solutions!are!identified!in!Step!#4! above,!make!sure!specific!checkFin!benchmark!dates!and!times!are!identified! to!monitor!progress.!! ! This!should!be!done!no!less!than!monthly!giving!everyone!in!the!company! immediate!feedback!as!to!the!environmental!response,!and!discuss!potential! adjustments!and!enhancements!to!the!implementation!strategies!for!the! variety!of!initiatives!underway.! ! 6) “Secret$Sauce”$Bonus$Strategy$ Change$Discussion$from$Employee$Job$Descriptions$to$Role$Results$ This!is!a!twoFphase!process!that!will!transform!your!company!and!the! bottom!line!results!it!can!achieve.! ! Phase!one!is!very!simply!shifting!the!focus!for!your!employees!away!from! their!job!as!it!is!defined!by!their!“job!description,”!to!the!“role”!they!fill!for! your!company.!This!may!sound!like!semantics!but!this!is!a!huge!shift.! ! Let!me!explain…! ! ! ! !
If!what!you’ve!read!thus!far!resonates!with!you,!and!you’d!like!to!see!how!this!process!could!be! applied!to!your!specific!work!environment,!I’d!like!to!offer!you!a!complimentary!Championship* Caliber*Company*Strategy*Session–!to!submit!an!application!go!to:! ! www.meetme.so/ChampionshipStrategySession$ $ ©!2015!Skip!Weisman,!Weisman!Success!Resources,!Inc.!F!The$Leadership$&$Workplace$Communication$Expert$ $$www.YourChampionshipCompany.com$
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How$to$Transform$Your$Workforce$from$$ Drama$&$Defensiveness$to$Initiative$&$Ownership$ ! It!is!important!to!understand!that!everyone!at!your!company!has!the!same! job.!It!is!whatever!your!company’s!ultimate!outcome!is.!What!is!your! company’s!purpose!and!what!it!is!supposed!to!be!achieving!in!serving!your! marketplace?!That!is!everyone’s!job.! ! In!fulfilling!that!ultimate!outcome!or!organizational!purpose!everyone!has!a! unique!role!to!fill!and!certain!specific!results!they!need!to!achieve!within!that! role.! ! The!best!example!I!can!provide!is!an!athletic!team.!The!team’s!ultimate! purpose!and!outcome!is!to!win!the!championship.!Everyone!on!the!team!is! focused!on!that!outcome.!It!is!everyone’s!“job.”! ! Yet,!every!athlete!contributes!their!unique!talent!by!performing!a!specific! role!on!the!team,!and!has!specific!results!they!are!expected!to!achieve.! !
This!is!a!big!shift!that!must!take!place!in!business!away!from!the!“job! description,”!which!is!primarily!a!list!of!specific!tasks!to!perform!and!vaguely! articulated!responsibilities.!! ! Job!descriptions!never!come!with!clearly!defined!“results”!they!are!expected! to!achieve;!they!should,!though,!if!you!want!to!be!able!to!effectively!manage! performance.!! ! We!should!be!managing!performance!results,!not!tasks!and!responsibilities.!! ! Inside!those!responsibilities!are!results!that!need!to!be!achieved.!What!are! they?!That’s!what!people!should!be!measured!against.! ! When!you!let!everyone!know!that!“we!all!have!the!same!job”!which!is!to! fulfill!our!company!or!organization’s!ultimate!outcome!or!purpose,!no!one! can!ever!tell!you!or!their!manager!“it’s!not!my!job”!when!a!request!is!made!of! them!to!do!something!outside!of!their!“job!description.”! ! It!may!be!outside!their!“role”!but!they!would!not!be!asked!to!step!outside! their!role!unless!the!person!making!the!request!believed!it!would!help!move! the!organization!forward!to!fulfill!the!“job”!of!the!company.! ! The!second!piece!of!this!equation!that!must!be!completed!is!to!get!very,!very! clear!on!“results!expectations”!for!each!person’s!“role.”!
If!what!you’ve!read!thus!far!resonates!with!you,!and!you’d!like!to!see!how!this!process!could!be! applied!to!your!specific!work!environment,!I’d!like!to!offer!you!a!complimentary!Championship* Caliber*Company*Strategy*Session–!to!submit!an!application!go!to:! ! www.meetme.so/ChampionshipStrategySession$ $ ©!2015!Skip!Weisman,!Weisman!Success!Resources,!Inc.!F!The$Leadership$&$Workplace$Communication$Expert$ $$www.YourChampionshipCompany.com$
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How$to$Transform$Your$Workforce$from$$ Drama$&$Defensiveness$to$Initiative$&$Ownership$ ! What!I’ve!created!is!something!I!call!a!“Position!Results!Scorecard,”!which! should!either!replace,!or!at!the!very!minimum!supplement!the!“job! description.”!(For!a!sample!Position*Results*Scorecard!email!me!at! [email protected]!and!I’ll!forward!to!two! examples!you!can!model).!Some!positions!are!easier!to!create!PRDs!for!than! others,!but!all!can!have!them,!they!just!take!more!creativity!and!collaboration! with!the!team!member!to!get!it!right.! ! If!you!do!the!two!things!I!suggest!in!Step*#6$here,!you!will!have!the! foundation!for!a!highFperforming!work!environment!that!will!become!easier! to!manage!than!ever!before.!And,!reduce!your!stress!by!at!least!50%.! ! And,!when!you!combine!Step*#6!with!Steps*#1I#5!you!will!have!the! complete!buyFin!and!commitment!from!your!employees!you!need!to!have!a! thriving!work!environment!where!people!are!excited!to!show!up!and! contribute!at!the!highest!levels.!
! That’s!it!! ! Just!these!six!(6)!simple!steps!to!transform!your!company!culture!from!one!of! drama!and!defensiveness!to!one!of!initiative!and!ownership.! ! If,!after!reading!this,!you!are!serious!about!transforming!your!culture!in!this!way,! you!may!tempted!to!go!at!it!with!internal!resources.!If!so,!read!on…! $
6$Reasons$It’s$Not$In$Your$Company’s$Best$Interests$to$$ Use$Internal$Resources$For$This$Initiative:$ ! ! In@house$resources$have$other$job$responsibilities$and$it$won’t$be$their$primary$focus.$ $ ! In@house$resources$have$relationships$with$the$people$they’ll$be$facilitating$and$will$make$ asking$the$necessary$hard$questions$difficult,$severely$impacting$the$quality$and$depth$of$ the$discussions.$ ! In@house$resources$do$not$have$the$facilitation$and$training$skills$to$match$the$necessary$ methodology$to$maximize$the$effort.$ $ ! “Lack$of$Directness$and$Candor”$has$been$identified$as$the$#1$most$damaging$of$“The$7$ Deadliest$Workplace$Communication$Sins,”$and$your$organization$is$no$different$than$ others,$this$communication$sin$will$manifest$throughout$your$process$if$only$internal$ resources$facilitate$this$initiative,$severely$limiting$its$effectivenes$
If!what!you’ve!read!thus!far!resonates!with!you,!and!you’d!like!to!see!how!this!process!could!be! applied!to!your!specific!work!environment,!I’d!like!to!offer!you!a!complimentary!Championship* Caliber*Company*Strategy*Session–!to!submit!an!application!go!to:! ! www.meetme.so/ChampionshipStrategySession$ $ ©!2015!Skip!Weisman,!Weisman!Success!Resources,!Inc.!F!The$Leadership$&$Workplace$Communication$Expert$ $$www.YourChampionshipCompany.com$
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How$to$Transform$Your$Workforce$from$$ Drama$&$Defensiveness$to$Initiative$&$Ownership$ ! In@house$resources$will$have$less$time$to$invest$in$their$primary$job$responsibilities$ impacting$overall$company$results.$
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! It$will$be$too$easy$for$other$issues$in$the$organization$to$get$higher@level$priority$status$if$
there$is$no$external$accountability$to$sustaining$this$initiative.$This$will$cause$employees$to$ not$take$the$initiative$seriously,$creating$organizational$cynicism,$skepticism$and$even$ resentment,$exacerbating$the$problem(s)$you$are$trying$to$fix.$
$ If!you’ve!read!this!far!you!are!probably!ready!to!seriously!consider!taking!action.! ! For!that!reason!I’d!like!to!offer!you!a!complimentary!Championship*Caliber* Company*Strategy*Session.! ! A!Championship*Caliber*Company*Strategy*Session*is!a!phone!conversation! between!you!and!I!where!we!will!invest!time!exploring!your!present!situation!and! identify!strategies!you!can!apply!to!your!unique!situation!to!begin!moving!you!in!the! right!direction.! ! The!strategies!I!offer!in!my!coaching!and!consulting!are!far!from!“revolutionary,”! they!are!the!fundamentals!of!leadership!necessary!to!create!a!highFperforming! workplace!that!generates!“championship!results.”!Thus,!the!impetus!for!the!title.! ! That!distinction,!between!“fundamental!strategies”!leading!to!“championship! results”!is!important!to!understand!because!coaching!and!consulting!strategies!only! have!value!if!they!achieve!desired!results.!! ! Instead!of!promising!championship!coaching!and!consulting!strategies,!I!prefer!to! offer!my!best!clients!the!“championship!results”!they’re!looking!for.! ! To!schedule!your!complimentary!Championship*Caliber*Company*Strategy* Session*go!to:! ! www.meetme.so/ChampionshipStrategySession! $ Thank!you!for!your!interest!in!my!work!and!I!look!forward!to!continuing!to!serve! you!in!whatever!way!works!for!you.! ! Best!Regards,!
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If!what!you’ve!read!thus!far!resonates!with!you,!and!you’d!like!to!see!how!this!process!could!be! applied!to!your!specific!work!environment,!I’d!like!to!offer!you!a!complimentary!Championship* Caliber*Company*Strategy*Session–!to!submit!an!application!go!to:! ! www.meetme.so/ChampionshipStrategySession$ $ ©!2015!Skip!Weisman,!Weisman!Success!Resources,!Inc.!F!The$Leadership$&$Workplace$Communication$Expert$ $$www.YourChampionshipCompany.com$
$$845@463@3838$$$
[email protected]$$
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How to Transform Your Workforce from Drama & Defensiveness to Initiative & Ownership 6 Simple Steps Guaranteed to Work in Any Small Business Work Environment! A Special Report By Leadership & Workplace Communication Expert
Includes BONUS Article: “How to Eliminate ‘It’s Not My Job Attitudes’ at Your Workplace!”
© 2015 Skip Weisman Weisman Success Resources, Inc. P.O. Box 5094 Poughkeepsie, NY 12602 845-463-3838 www.YourChampionshipCompany.com
How$to$Transform$Your$Workforce$from$$ Drama$&$Defensiveness$to$Initiative$&$Ownership$ ! Let’s!face!it;!your!employees!are!most!excited,!most!engaged,!most!passionate!–!in! their!first!few!months!after!being!hired.!!! ! Then,!it’s!downhill!from!there…”! ! How!long!that!‘honeymoon’!lasts!is!anyone’s!guess!and!contingent!on!a!lot!of!factors! that!you,!and!they,!are!not!even!aware!of.! ! In!this!report!we’ll!explore!the!key!factors!causing!this!phenomenon!and!offer!one! simple!strategy!that!turns!employees!who!show!up!with!too!much!drama!and! defensiveness!into!highFperformers!that!take!initiative!and!ownership!on!the!job.! ! Imagine!what!it!would!be!like!to!have!a!team!of!employees!that:! ! ! Took!initiative!on!their!own!with!the!best!interests!of!your!company!in!mind.! ! Made!decisions,!and!created!solutions!to!problems!you!could!trust.! ! Brought!new,!low!or!no!cost!ideas!to!the!table!for!improving!your!company!you! never!thought!of.! ! You!are!only!dreaming!about!having!a!workforce!with!those!traits,!and!don’t!even! believe!it’s!possible.! ! But…it!is!possible!!And,!it!is!possible…! ! Regardless!of!how!long!your!most!entrenched,!negative!and!defensive!employees! have!been!that!way!! ! To!make!that!happen!you!only!need!to!do!three!things:! 1) Believe!it’s!possible! 2) Understand!the!causes!of!your!present!reality! 3) Decide!to!apply!one!simple!strategy! ! This!report!is!going!to!help!you!achieve!those!three!outcomes,!so!let’s!get!started.! ! ! ! ! ! ! ! If!what!you’ve!read!thus!far!resonates!with!you,!and!you’d!like!to!see!how!this!process!could!be! applied!to!your!specific!work!environment,!I’d!like!to!offer!you!a!complimentary!Championship* Caliber*Company*Strategy*Session–!to!submit!an!application!go!to:! ! www.meetme.so/ChampionshipStrategySession$ $ ©!2015!Skip!Weisman,!Weisman!Success!Resources,!Inc.!F!The$Leadership$&$Workplace$Communication$Expert$ $$www.YourChampionshipCompany.com$
$$845@463@3838$$$
[email protected]$$
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How$to$Transform$Your$Workforce$from$$ Drama$&$Defensiveness$to$Initiative$&$Ownership$ $ HELP!$We’ve$Got$CoGWorkers$Yelling$At$Each$Other$in$the$Halls!$ $ Ten!years!ago!I!received!a!referral!from!a!client!that!transformed!my!business! coaching!and!consulting!practice,!and!my!personal!life!forever.! ! It!was!to!a!small!business!with!about!15!employees.! ! Upon!further!investigation!after!receiving!a!contract!from!the!business!owner,!I! learned!the!issue!of!coFworkers!yelling!at!each!other!in!the!hallways!was!just!the!tip! of!the!iceberg.! ! Other!challenging!attitudes!manifesting!in!their!workplace,!included:! • Employees!withholding!information!from!coFworkers!to!maintain!control,!! • CoFworkers!throwing!each!other!‘under!the!bus’!to!cover!workplace!mistakes! and!their!own!contribution!to!the!cause,!and!! • The!common!“it’s!not!my!job!attitudes.”! • Employees!who!reject!“construct!criticism”!when!you!try!to!give!them! feedback!on!job!performance!and!become!defensive!and!blame!others!when! confronted!about!their!nonFproductive,!nonFsupportive!behaviors!&!actions.! ! I!had!never!done!this!type!of!work,!but!I!had!come!with!such!a!strong! recommendation!I!didn’t!feel!I!could!turn!it!down.!Plus,!I!didn’t!know!anyone!any! better!equipped!than!me!to!help!the!situation.!! ! I!dove!right!in,!starting!with!interviewing!all!staff!members.!It!was!pure!on!the!job! training.! ! In!those!interactions!I!learned!all!I!needed!to!know,!and!this!process!was!born.! ! Virtually!every!consulting!client!since!I’ve!found!the!problems!to!be!virtually!the! same!and!so!this!process!has!worked!every!time.!! ! It!works!every!time,!as!long!as!the!company’s!principal!leaders!buyFin!and!commit! to!the!process!of!fixing!the!problem,!both!for!the!short!and!long!term.! ! Once!this!commitment!is!made,!the!work!environment!and!the!attitudes!within!it! can!improve!almost!overnight.! ! At!the!outset!there!will!be!cynicism!and!skepticism!as!to!whether!the!company! leaders!are!serious!this!time!and!whether!this!initiative!will!help!them!improve!the! frustrations,!challenges!and!pain!they!experience!in!their!work!environment.! ! If!what!you’ve!read!thus!far!resonates!with!you,!and!you’d!like!to!see!how!this!process!could!be! applied!to!your!specific!work!environment,!I’d!like!to!offer!you!a!complimentary!Championship* Caliber*Company*Strategy*Session–!to!submit!an!application!go!to:! ! www.meetme.so/ChampionshipStrategySession$ $ ©!2015!Skip!Weisman,!Weisman!Success!Resources,!Inc.!F!The$Leadership$&$Workplace$Communication$Expert$ $$www.YourChampionshipCompany.com$
$$845@463@3838$$$
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How$to$Transform$Your$Workforce$from$$ Drama$&$Defensiveness$to$Initiative$&$Ownership$ ! Whether!the!organizational!leader!realizes!it!or!not,!employees!have!unmet!needs! that!prevent!them!from!doing!their!best!on!the!job.!In!fact,!there!are!six!basic!human! needs*!your!employees!are!looking!to!have!met!at!one!level!or!another!while!on!the! job.!! ! Those!six!needs!include:! • Certainty$ • Uncertainty$(variety)$ • Significance$ • Love/Connection$ • Growth$$ • Contribution$ ! And,!believe!it!or!not,!99%!of!your!employees!want!to!do!a!good!job!!! ! What’s!preventing!them!doing!an!even!better!job,!and!causing!them!to!engage!in! communication!strategies!that!create!drama!in!your!work!environment,!is!the!fact! they!have!these!unmet!needs!that!are!not!being!addressed!that!become!deF motivators.!! ! And,!those!workplace!deFmotivators!are!plenty.!! ! And,!99%!of!it!has!nothing!to!do!with!the!paycheck!and!benefits!they!receive.! ! This!occurs!because!if!employees!have!been!around!for!any!length!of!time!they’ve! experienced!other!similar!initiatives!start!and!end!almost!at!the!same!time!with! nothing!ever!changing!and!their!simple!requests!go!unfulfilled.! ! That’s!why!it’s!important!the!signals!from!the!top,!and!the!initial!steps,! communicate!that!commitment.!! ! Let’s!get!started.!Here!are…! !
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If!what!you’ve!read!thus!far!resonates!with!you,!and!you’d!like!to!see!how!this!process!could!be! applied!to!your!specific!work!environment,!I’d!like!to!offer!you!a!complimentary!Championship* Caliber*Company*Strategy*Session–!to!submit!an!application!go!to:! ! www.meetme.so/ChampionshipStrategySession$ $ ©!2015!Skip!Weisman,!Weisman!Success!Resources,!Inc.!F!The$Leadership$&$Workplace$Communication$Expert$ $$www.YourChampionshipCompany.com$
$$845@463@3838$$$
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How$to$Transform$Your$Workforce$from$$ Drama$&$Defensiveness$to$Initiative$&$Ownership$
1) 2) 3) 4) 5) 6)
* The*6*Simple*Steps*to*Transform*Your*Workforce*from*** Drama*&*Defensiveness*to*Initiative*&*Ownership* *
Admit$the$status@quo$is$unacceptable$ Introduce$“The*Clean*Slate*Strategy”$ Engage$the$entire$staff$in$identifying$the$systemic$causes$and$defining$solutions.$ Implement$agreed$upon$solutions$ Monitor$progress$and$make$adjustments$accordingly$ The*#1*“Secret*Sauce”*Bonus*Strategy*$ ! Change!the!discussion!away!from!managing!employee!performance!by! job!descriptions!to!focusing!on!“role!results”*
! Here’s!brief!look!at!each!of!these!steps:! ! 1) Admit$the$StatusGQuo$is$Unacceptable$ This!is!harder!than!it!sounds!on!the!surface.!! ! Too!many!organizations!tolerate!far!too!much!in!terms!of!negative!attitudes,! poor!workplace!behavior,!and!underperforming!job!performance!among!too! many!employees!for!far!too!long.! This!is!the!source!of!most,!if!not!all,!toxic!work!environments.! ! What!will!it!take!for!you!to!reach!the!threshold!that!“enough!is!enough?”!How! will!you!know!when!its!time!to!do!something!about!it?! ! How!much!time!and!energy!are!you!wasting!now!playing!“referee”!between! employee!misFunderstandings!and!disputes?! ! If!you!didn’t!have!to!do!that,!where!would!your!time!and!energy!be!better! spent?!What!is!the!cost!to!your!business!of!this!lack!of!focus!on!strategic! areas?! ! In!my!experience!there!are!three!factors!preventing!organizational!leaders! from!deciding!the!statusFquo!is!unacceptable:! a. Fear!that!taking!action!will!make!the!negative!attitudes!even!worse.! (This$fear$is$well$founded$and$why$it$is$important$to$have$a$professional$ experienced$in$transforming$these$situations$to$help$advise$you$through$ the$process)$ $ $ If!what!you’ve!read!thus!far!resonates!with!you,!and!you’d!like!to!see!how!this!process!could!be! applied!to!your!specific!work!environment,!I’d!like!to!offer!you!a!complimentary!Championship* Caliber*Company*Strategy*Session–!to!submit!an!application!go!to:! ! www.meetme.so/ChampionshipStrategySession$ $ ©!2015!Skip!Weisman,!Weisman!Success!Resources,!Inc.!F!The$Leadership$&$Workplace$Communication$Expert$ $$www.YourChampionshipCompany.com$
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How$to$Transform$Your$Workforce$from$$ Drama$&$Defensiveness$to$Initiative$&$Ownership$ $
b. Uncertainty!as!to!how!to!approach!the!situation!so!that!it!improves! because!previous!attempts!have!never!worked.! (Uncertainty$always$leads$to$stuck$states$and$tolerating$the$status@quo,$ which$is$why$it$is$important$to$have$a$professional$experienced$in$ transforming$these$situations$to$help$advise$you$through$this$process)! ! c. The!false!belief!that!there!is!not!enough!time.!! (The$time$you$would$invest$in$doing$this$work$will$simply$replace$all$the$ time$now$being$wasted$presently$on$dealing$with$the$negativity,$bad$ workplace$behaviors$and$the$poor$performance,$and$will$actually$free$ up$time$as$greater$focus$is$generated$towards$solutions$and$results,$ instead)$
$ 2) Introduce$“The*Clean*Slate*Strategy”$ This!is!both!the!simplest!and!most!challenging!step!in!this!process,!at!the! same!time.!! ! It!is!also!the!most!powerful!step!in!this!process,!and!accordingly!also!the! most!dangerous.!! You!must!get!this!right!because!you!only!really!get!one!chance.!! ! Mess!this!up!and!it!will!cause!years!of!skepticism!and!cynicism!for!any!future! endeavor!of!this!ilk.! ! Simply,!this!is!an!organizational!“do!over.”!Which!looks!like!this:! ! 1) You,!as!the!organizational!leader,!step!up!with!a!very!humble!attitude! and!communicate!that!you!are!unhappy!with!the!status!quo!for!all!the! reasons!you!can!articulate.!!! ! 2) You!then!admit!that!you!and!other!organizational!leaders!recognize! that!the!leadership!and!management!approach!has!been!the!primary! cause!of!the!unsatisfactory!status!quo.! !
3) You!and!your!organizational!leaders!ask!your!staff!to!join!you!on!a! new!journey!to!jointly!design!your!organization’s!culture!that!will! include!the!Clean*Slate*Strategy.!You!explain!the!“Clean*Slate* Strategy!means!very!simply!that!all!past!transgressions!will!be! forgotten!and!forgiven,!allowing!tomorrow!to!start!as!a!new!day!with! a!new!approach.!
If!what!you’ve!read!thus!far!resonates!with!you,!and!you’d!like!to!see!how!this!process!could!be! applied!to!your!specific!work!environment,!I’d!like!to!offer!you!a!complimentary!Championship* Caliber*Company*Strategy*Session–!to!submit!an!application!go!to:! ! www.meetme.so/ChampionshipStrategySession$ $ ©!2015!Skip!Weisman,!Weisman!Success!Resources,!Inc.!F!The$Leadership$&$Workplace$Communication$Expert$ $$www.YourChampionshipCompany.com$
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How$to$Transform$Your$Workforce$from$$ Drama$&$Defensiveness$to$Initiative$&$Ownership$ !
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4) You!then!tell!everyone!that!with!the!Clean*Slate*Strategy!will!come! new!expectations!and!accountability!to!individual!performance!and! behaviors,!communication!style!and!commitment!to!core!values.! 5) Finally,!you!tell!the!team!that!they!will!be!asked!to!contribute!to! helping!to!design!the!new!organizational!culture!so!they!can!create! their!own!work!environment!and!have!a!say!in!those!new! performance!and!behavior!expectations.! 3) Engage$the$Staff$In$Identifying$Systemic$Causes$&$Defining$Solutions$ This!may!be!the!most!under!appreciated!and!misFunderstood!step!in!the! process.!It!sounds!easier!than!it!really!is.! ! When!an!internal!resource!initiates!this!process!at!best!it!generates!results! that!are!too!generic,!which!lack!substance!and!specificity.!!And,!at!worst!the! process!devolves!into!a!lot!of!bitching,!moaning!and!whining!that!the!internal! resource!has!no!skills,!nor!credibility!or!standing,!to!redirect!to!glean!any! positivity!from!the!process,!making!the!situation!even!worse.$ $ Allowing!the!process!to!settle!at!this!level!is!a!recipe!for!failure.! ! Typically,!all!the!bitching,!!moaning!and!whining!at!the!beginning!is!due!to! people!venting!due!to!their!unmet!needs!and!this!is!a!great!opportunity!for! you,!the!organizational!leader!to!hear!and!experience!with!empathy!and! compassion,!about!the!unmet!needs!in!the!work!environment.! ! Until!those!are!permitted!to!be!expressed,!and!your!drama!kings!and!queens! feel!“heard,”!it!will!continue.!Working!through!these!issues!is!key!and!the! first!step!to!purging!the!need!for!the!drama!to!exist.! ! From!there,!real!work!can!begin!to!identify!real!causes!of!strife,!drama!and!! concerns!about!what’s!getting!in!the!way!of!your!wellFmeaning!employees! doing!“an!even!better!job”!for!your!company.! ! As!an!example,!chances!are!that!one!of!the!systemic!causes!your!team!may! identify!is!“communication.”!Communication!is!a!many!faceted!concept!that! needs!to!be!drilled!into!deeper!as!to!what!it!means!to!the!group.!! ! ! !
If!what!you’ve!read!thus!far!resonates!with!you,!and!you’d!like!to!see!how!this!process!could!be! applied!to!your!specific!work!environment,!I’d!like!to!offer!you!a!complimentary!Championship* Caliber*Company*Strategy*Session–!to!submit!an!application!go!to:! ! www.meetme.so/ChampionshipStrategySession$ $ ©!2015!Skip!Weisman,!Weisman!Success!Resources,!Inc.!F!The$Leadership$&$Workplace$Communication$Expert$ $$www.YourChampionshipCompany.com$
$$845@463@3838$$$
[email protected]$$
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How$to$Transform$Your$Workforce$from$$ Drama$&$Defensiveness$to$Initiative$&$Ownership$ ! Often,!internal!resources!do!not!have!the!skills,!experience!and!relationships! to!effectively!push!for!deeper!understanding!and!meanings!of!the!issues! identified.!! ! Chances!are!good,!also,!that!there!will!be!multiple!contexts!of!communication! identified!as!the!issue,!which!must!be!flushed!out!in!order!to!be!able!to! effectively!define!solutions.! ! But,!while!communication!may!be!one!of!the!more!complex!issues!that!will! arise!in!this!process,!you!will!learn!a!multitude!of!simple,!easy!and!common! sense!things!that!are!low!or!no!cost!‘low!hanging!fruit’!you!and!they!can!fix! virtually!immediately.! ! Additionally,!an!even!more!important!facilitation!skill!necessary!to!make!this! initiative!generate!desired!longFterm!results,!plus!the!buyFin!and! commitment!from!everyone!on!the!team,!is!to!be!able!to!build!consensus! around!the!top!priorities!to!work!on.!! ! Without!deep!work!in!this!step!you!will!be!left!with!generic,!nonFspecific! issues!that!will!be!hard!to!find!solutions!for!that!can!get!the!necessary!results! to!allow!the!initiative!to!successfully!perpetuate.!And,!you!will!miss!those! simple,!easy!“low!hanging!fruit”!things!because!many!of!your!people!have! settled!into!a!“learned!helplessness”!mindset!and!won’t!even!bring!them!up! for!fear!of!disappointment,!again.! ! 4) Implement$Agreed$Upon$Solutions$ Once!solutions!are!agreed!upon!at!the!end!of!the!process!in!Step!#3!above,!it! is!vital!to!assign!specific!people!to!be!accountable!for!implementation.!! ! It!is!vital!to!make!progress!on!this!quickly!out!of!the!gate!to!impact!the! motivation!of!team!members!to!maintain!their!commitment!to!the!process.!! Therefore,!identify!some!‘low!hanging!fruit’!strategies!that!incur!little!or!no! cost!that!can!show!everyone!initial!progress!is!being!made!to!build! momentum.!This!could!be!as!simple!as!creating!a!new,!more!friendly!phone! answering!greeting!for!everyone!to!use,!as!was!recommended!by!an! employee!at!one!client!of!mine!a!few!years!ago,!or!buying!someone!a!new! desk!chair!they’ve!been!asking!for!because!their!present!one!causes!them! back!pain!(this!is!a!true!request!that!went!unanswered!for!6!years!).! ! ! If!what!you’ve!read!thus!far!resonates!with!you,!and!you’d!like!to!see!how!this!process!could!be! applied!to!your!specific!work!environment,!I’d!like!to!offer!you!a!complimentary!Championship* Caliber*Company*Strategy*Session–!to!submit!an!application!go!to:! ! www.meetme.so/ChampionshipStrategySession$ $ ©!2015!Skip!Weisman,!Weisman!Success!Resources,!Inc.!F!The$Leadership$&$Workplace$Communication$Expert$ $$www.YourChampionshipCompany.com$
$$845@463@3838$$$
[email protected]$$
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How$to$Transform$Your$Workforce$from$$ Drama$&$Defensiveness$to$Initiative$&$Ownership$ ! This!will!or!could!include!having!multiple!people!commit!to!working!on!the! areas!in!which!they!have!a!passion!for,!and!they!and/or!others!feel!their! skills!offer!a!specific!opportunity!to!contribute!to!the!solutions.! ! Included!with!those!accountabilities!are!also!specific!deadlines!with!checkFin! benchmarks!for!progress!along!the!way!with!reasonable!agreed!upon! timelines.! ! This!is!another!area!where!an!outside!advisor!or!coach!can!be!of!tremendous! value!as!they!have!no!other!commitments!within!the!company,!and!as!such,! will!not!be!distracted!in!keeping!track!of!the!implementation!commitments.!! ! Alternatively,!an!internal!resource!will!leave!the!meeting!to!immediately!be! sucked!back!into!their!regular!job!responsibilities!putting!this!initiative!in!a! secondary!or!tertiary!status.! !
5) Monitor$Progress$&$Make$Adjustments$Accordingly$ Before!leaving!the!meeting!where!the!solutions!are!identified!in!Step!#4! above,!make!sure!specific!checkFin!benchmark!dates!and!times!are!identified! to!monitor!progress.!! ! This!should!be!done!no!less!than!monthly!giving!everyone!in!the!company! immediate!feedback!as!to!the!environmental!response,!and!discuss!potential! adjustments!and!enhancements!to!the!implementation!strategies!for!the! variety!of!initiatives!underway.! ! 6) “Secret$Sauce”$Bonus$Strategy$ Change$Discussion$from$Employee$Job$Descriptions$to$Role$Results$ This!is!a!twoFphase!process!that!will!transform!your!company!and!the! bottom!line!results!it!can!achieve.! ! Phase!one!is!very!simply!shifting!the!focus!for!your!employees!away!from! their!job!as!it!is!defined!by!their!“job!description,”!to!the!“role”!they!fill!for! your!company.!This!may!sound!like!semantics!but!this!is!a!huge!shift.! ! Let!me!explain…! ! ! ! !
If!what!you’ve!read!thus!far!resonates!with!you,!and!you’d!like!to!see!how!this!process!could!be! applied!to!your!specific!work!environment,!I’d!like!to!offer!you!a!complimentary!Championship* Caliber*Company*Strategy*Session–!to!submit!an!application!go!to:! ! www.meetme.so/ChampionshipStrategySession$ $ ©!2015!Skip!Weisman,!Weisman!Success!Resources,!Inc.!F!The$Leadership$&$Workplace$Communication$Expert$ $$www.YourChampionshipCompany.com$
$$845@463@3838$$$
[email protected]$$
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How$to$Transform$Your$Workforce$from$$ Drama$&$Defensiveness$to$Initiative$&$Ownership$ ! It!is!important!to!understand!that!everyone!at!your!company!has!the!same! job.!It!is!whatever!your!company’s!ultimate!outcome!is.!What!is!your! company’s!purpose!and!what!it!is!supposed!to!be!achieving!in!serving!your! marketplace?!That!is!everyone’s!job.! ! In!fulfilling!that!ultimate!outcome!or!organizational!purpose!everyone!has!a! unique!role!to!fill!and!certain!specific!results!they!need!to!achieve!within!that! role.! ! The!best!example!I!can!provide!is!an!athletic!team.!The!team’s!ultimate! purpose!and!outcome!is!to!win!the!championship.!Everyone!on!the!team!is! focused!on!that!outcome.!It!is!everyone’s!“job.”! ! Yet,!every!athlete!contributes!their!unique!talent!by!performing!a!specific! role!on!the!team,!and!has!specific!results!they!are!expected!to!achieve.! !
This!is!a!big!shift!that!must!take!place!in!business!away!from!the!“job! description,”!which!is!primarily!a!list!of!specific!tasks!to!perform!and!vaguely! articulated!responsibilities.!! ! Job!descriptions!never!come!with!clearly!defined!“results”!they!are!expected! to!achieve;!they!should,!though,!if!you!want!to!be!able!to!effectively!manage! performance.!! ! We!should!be!managing!performance!results,!not!tasks!and!responsibilities.!! ! Inside!those!responsibilities!are!results!that!need!to!be!achieved.!What!are! they?!That’s!what!people!should!be!measured!against.! ! When!you!let!everyone!know!that!“we!all!have!the!same!job”!which!is!to! fulfill!our!company!or!organization’s!ultimate!outcome!or!purpose,!no!one! can!ever!tell!you!or!their!manager!“it’s!not!my!job”!when!a!request!is!made!of! them!to!do!something!outside!of!their!“job!description.”! ! It!may!be!outside!their!“role”!but!they!would!not!be!asked!to!step!outside! their!role!unless!the!person!making!the!request!believed!it!would!help!move! the!organization!forward!to!fulfill!the!“job”!of!the!company.! ! The!second!piece!of!this!equation!that!must!be!completed!is!to!get!very,!very! clear!on!“results!expectations”!for!each!person’s!“role.”!
If!what!you’ve!read!thus!far!resonates!with!you,!and!you’d!like!to!see!how!this!process!could!be! applied!to!your!specific!work!environment,!I’d!like!to!offer!you!a!complimentary!Championship* Caliber*Company*Strategy*Session–!to!submit!an!application!go!to:! ! www.meetme.so/ChampionshipStrategySession$ $ ©!2015!Skip!Weisman,!Weisman!Success!Resources,!Inc.!F!The$Leadership$&$Workplace$Communication$Expert$ $$www.YourChampionshipCompany.com$
$$845@463@3838$$$
[email protected]$$
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How$to$Transform$Your$Workforce$from$$ Drama$&$Defensiveness$to$Initiative$&$Ownership$ ! What!I’ve!created!is!something!I!call!a!“Position!Results!Scorecard,”!which! should!either!replace,!or!at!the!very!minimum!supplement!the!“job! description.”!(For!a!sample!Position*Results*Scorecard!email!me!at! [email protected]!and!I’ll!forward!to!two! examples!you!can!model).!Some!positions!are!easier!to!create!PRDs!for!than! others,!but!all!can!have!them,!they!just!take!more!creativity!and!collaboration! with!the!team!member!to!get!it!right.! ! If!you!do!the!two!things!I!suggest!in!Step*#6$here,!you!will!have!the! foundation!for!a!highFperforming!work!environment!that!will!become!easier! to!manage!than!ever!before.!And,!reduce!your!stress!by!at!least!50%.! ! And,!when!you!combine!Step*#6!with!Steps*#1I#5!you!will!have!the! complete!buyFin!and!commitment!from!your!employees!you!need!to!have!a! thriving!work!environment!where!people!are!excited!to!show!up!and! contribute!at!the!highest!levels.!
! That’s!it!! ! Just!these!six!(6)!simple!steps!to!transform!your!company!culture!from!one!of! drama!and!defensiveness!to!one!of!initiative!and!ownership.! ! If,!after!reading!this,!you!are!serious!about!transforming!your!culture!in!this!way,! you!may!tempted!to!go!at!it!with!internal!resources.!If!so,!read!on…! $
6$Reasons$It’s$Not$In$Your$Company’s$Best$Interests$to$$ Use$Internal$Resources$For$This$Initiative:$ ! ! In@house$resources$have$other$job$responsibilities$and$it$won’t$be$their$primary$focus.$ $ ! In@house$resources$have$relationships$with$the$people$they’ll$be$facilitating$and$will$make$ asking$the$necessary$hard$questions$difficult,$severely$impacting$the$quality$and$depth$of$ the$discussions.$ ! In@house$resources$do$not$have$the$facilitation$and$training$skills$to$match$the$necessary$ methodology$to$maximize$the$effort.$ $ ! “Lack$of$Directness$and$Candor”$has$been$identified$as$the$#1$most$damaging$of$“The$7$ Deadliest$Workplace$Communication$Sins,”$and$your$organization$is$no$different$than$ others,$this$communication$sin$will$manifest$throughout$your$process$if$only$internal$ resources$facilitate$this$initiative,$severely$limiting$its$effectivenes$
If!what!you’ve!read!thus!far!resonates!with!you,!and!you’d!like!to!see!how!this!process!could!be! applied!to!your!specific!work!environment,!I’d!like!to!offer!you!a!complimentary!Championship* Caliber*Company*Strategy*Session–!to!submit!an!application!go!to:! ! www.meetme.so/ChampionshipStrategySession$ $ ©!2015!Skip!Weisman,!Weisman!Success!Resources,!Inc.!F!The$Leadership$&$Workplace$Communication$Expert$ $$www.YourChampionshipCompany.com$
$$845@463@3838$$$
[email protected]$$
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How$to$Transform$Your$Workforce$from$$ Drama$&$Defensiveness$to$Initiative$&$Ownership$ ! In@house$resources$will$have$less$time$to$invest$in$their$primary$job$responsibilities$ impacting$overall$company$results.$
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! It$will$be$too$easy$for$other$issues$in$the$organization$to$get$higher@level$priority$status$if$
there$is$no$external$accountability$to$sustaining$this$initiative.$This$will$cause$employees$to$ not$take$the$initiative$seriously,$creating$organizational$cynicism,$skepticism$and$even$ resentment,$exacerbating$the$problem(s)$you$are$trying$to$fix.$
$ If!you’ve!read!this!far!you!are!probably!ready!to!seriously!consider!taking!action.! ! For!that!reason!I’d!like!to!offer!you!a!complimentary!Championship*Caliber* Company*Strategy*Session.! ! A!Championship*Caliber*Company*Strategy*Session*is!a!phone!conversation! between!you!and!I!where!we!will!invest!time!exploring!your!present!situation!and! identify!strategies!you!can!apply!to!your!unique!situation!to!begin!moving!you!in!the! right!direction.! ! The!strategies!I!offer!in!my!coaching!and!consulting!are!far!from!“revolutionary,”! they!are!the!fundamentals!of!leadership!necessary!to!create!a!highFperforming! workplace!that!generates!“championship!results.”!Thus,!the!impetus!for!the!title.! ! That!distinction,!between!“fundamental!strategies”!leading!to!“championship! results”!is!important!to!understand!because!coaching!and!consulting!strategies!only! have!value!if!they!achieve!desired!results.!! ! Instead!of!promising!championship!coaching!and!consulting!strategies,!I!prefer!to! offer!my!best!clients!the!“championship!results”!they’re!looking!for.! ! To!schedule!your!complimentary!Championship*Caliber*Company*Strategy* Session*go!to:! ! www.meetme.so/ChampionshipStrategySession! $ Thank!you!for!your!interest!in!my!work!and!I!look!forward!to!continuing!to!serve! you!in!whatever!way!works!for!you.! ! Best!Regards,!
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If!what!you’ve!read!thus!far!resonates!with!you,!and!you’d!like!to!see!how!this!process!could!be! applied!to!your!specific!work!environment,!I’d!like!to!offer!you!a!complimentary!Championship* Caliber*Company*Strategy*Session–!to!submit!an!application!go!to:! ! www.meetme.so/ChampionshipStrategySession$ $ ©!2015!Skip!Weisman,!Weisman!Success!Resources,!Inc.!F!The$Leadership$&$Workplace$Communication$Expert$ $$www.YourChampionshipCompany.com$
$$845@463@3838$$$
[email protected]$$
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