How to Transform Your Workplace from Drama & Defensiveness to ...
How to Transform Your Workplace from Drama & Defensiveness to Create Employees that Perform Like Champions
www.YourChampionshipCompany.com
How to Transform Your Workplace from Drama & Defensiveness to Create Champion Employees
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
WHY ARE YOU HERE? What is Your WPD “Problem:” 1) How does it show up in your workplace? 2) What strategies do you apply to address it now?
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Today You’re Going to Learn: Ø Redefining the WPD “Problem” Ø Some Causes of WPD Ø 4 Options for Addressing WPD Ø 5-Step Corrective/Preventive Approach Ø One Bonus Culture Communication Strategy
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
“PROBLEM”
vs. “DECISION”
WPD Strategy #1
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Ø A discrepancy exists between desired situation/behavior/outcome and actual Ø The cause of that discrepancy is UNKNOWN Ø It is significant enough to care about it
Help reframe the “problem” into a “decision” as quickly as possible!
WPD Strategy #1
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Do you know the cause? WPD Is it a person?
Strategy #1
What decision(s) are you not making to address it?
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Workplace Drama Evolution: 1) Poor workplace communication (see 7 communication sins) 2) Lack of clarity 3) Uncertainty & fear 4) Unmet needs, stress 5) Unrealized available choices 6) Individual & collective drama in the workplace 7) Drama is enabled & tolerated 8) Toxic work environment
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Possible Cause = Unmet Employee Needs: Ø Certainty Ø Uncertainty Ø Significance Ø Love/Connection Ø Growth Ø Contribution
*SOURCE: Human Needs Psychology: The 6 Basic Human Needs by Anthony Robbins
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees Past
Future
Corrective
Preventive
Adaptive
Contingent
Cause
Effect
Decision Model How best to address your WPD: 4 Options
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees Past
Corrective Cause ü Replace bad electrical outlet
Adaptive Effect ü Use fire extinguishers ü Turn on sprinklers ü Engage evacuation plan
Future
Decision Preventive Model ü Fire Marshall inspection How best ü Electrical upgrade ü Move paper file boxes away from flammable material to address “FIRE:” Contingent 4 Options ü Have fire extinguishers nearby ü Have functioning sprinkler system ü Have an evacuation plan ü Have an insurance policy
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees Past
Corrective Cause ü Discipline longer term ü Re-assign individual(s) ü Have team meeting to discuss issues, etc.
Adaptive Effect ü Discipline in moment ü Take someone off project/ task ü Change goals/expectations ü Fire fighting/crisis mgmt.
Future
Preventive ü Have managers proactively apply “clear the swamp/ “clear the A.I.R.” processes ü Create culture of on-going 2-way transparent dialogue
Contingent
Decision Model How best to address “WPD:” 4 Options
ü Have policy in place ü Have “clean slate strategy” in place ü Have “clear the swamp”/”clear the A.I.R.” process ready to go
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees Past
Future
Corrective
Preventive
Adaptive
Contingent
Cause
Effect
Decision Model How best to address your WPD: 4 Options
Where do you spend Most of your time?
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Corrective / Preventive Action 5 Step Drama Transformation Process
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Corrective / Preventive Action 5 Step Drama Transformation Process
Step 1: “I’m as mad as #*!@ and I’m not going to take this anymore!”
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Corrective / Preventive Action 5 Step Drama Transformation Process
Step 1: Decide that End the Tolerating!!!
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Corrective / Preventive Action 5 Step Drama Transformation Process
Step 2: Clear the Drama Swamp
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Corrective / Preventive Action 5 Step Drama Transformation Process
Step 2: Clear the Drama Swamp
1) Ask: “What is getting in your way of doing an even better job?” 2) Listen with Empathy 3) Respond to all issues/ideas, with 1 of 2 phrases: Ø Yes, we can do it… Ø No, we can’t, because…
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Corrective / Preventive Action 5 Step Drama Transformation Process
Step 3: ID Priority Solutions & Agree to Implement
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Corrective / Preventive Action 5 Step Drama Transformation Process
Step 4: Apply Clean Slate Strategy
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Corrective / Preventive Action 5 Step Drama Transformation Process
Step 5: Monitor, Get Feedback, Respond for Continual Improvements
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
5 Step Drama Transformation Process Step 1: Decide status quo no longer acceptable Step 2: Clear the drama swamp Step 3: ID priorities, reply to all identified issues, & implement priority solutions Step 4: Apply the “Clean Slate Strategy”** Step 5: Monitor, get regular feedback and respond for continual improvements
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Power of the Drama Transformation Process
How does this process meet employees’ “6 Basic Human Needs?”
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Corrective & Preventive Action 5 Step Drama Transformation Process
BONUS STEP: Create a “Clear the A.I.R. Culture”
Ø Accept Ø Influence Ø Remove
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Drama Moves Towards Resolution & Elimination
Burning Questions?
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Triple Your Results in 12 Months 1. Workplace Drama Transformation White Paper 2. Podcast – “The 4 Truths of Workplace Communication
3. 52 Power Word Series
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
What 1 Thing Has Been Most Valuable You Can & Will Implement?
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Positive “Drama Free” Workplace Evolution: 1) Consistent clear, 2-way workplace communication creates… 2) Workplace clarity, which leads to… 3) Employees’ human needs met consistently, creating… 4) Certainty and confidence, which allows for… 5) A Clear the A.I.R. Culture where issues are addressed PDR (Promptly, Directly & Respectfully) which leads to… 6) Positive, High-Performing Workplace
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
www.YourChampionshipCompany.com
www.YourChampionshipCompany.com
How to Transform Your Workplace from Drama & Defensiveness to Create Champion Employees
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
WHY ARE YOU HERE? What is Your WPD “Problem:” 1) How does it show up in your workplace? 2) What strategies do you apply to address it now?
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Today You’re Going to Learn: Ø Redefining the WPD “Problem” Ø Some Causes of WPD Ø 4 Options for Addressing WPD Ø 5-Step Corrective/Preventive Approach Ø One Bonus Culture Communication Strategy
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
“PROBLEM”
vs. “DECISION”
WPD Strategy #1
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Ø A discrepancy exists between desired situation/behavior/outcome and actual Ø The cause of that discrepancy is UNKNOWN Ø It is significant enough to care about it
Help reframe the “problem” into a “decision” as quickly as possible!
WPD Strategy #1
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Do you know the cause? WPD Is it a person?
Strategy #1
What decision(s) are you not making to address it?
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Workplace Drama Evolution: 1) Poor workplace communication (see 7 communication sins) 2) Lack of clarity 3) Uncertainty & fear 4) Unmet needs, stress 5) Unrealized available choices 6) Individual & collective drama in the workplace 7) Drama is enabled & tolerated 8) Toxic work environment
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Possible Cause = Unmet Employee Needs: Ø Certainty Ø Uncertainty Ø Significance Ø Love/Connection Ø Growth Ø Contribution
*SOURCE: Human Needs Psychology: The 6 Basic Human Needs by Anthony Robbins
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees Past
Future
Corrective
Preventive
Adaptive
Contingent
Cause
Effect
Decision Model How best to address your WPD: 4 Options
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees Past
Corrective Cause ü Replace bad electrical outlet
Adaptive Effect ü Use fire extinguishers ü Turn on sprinklers ü Engage evacuation plan
Future
Decision Preventive Model ü Fire Marshall inspection How best ü Electrical upgrade ü Move paper file boxes away from flammable material to address “FIRE:” Contingent 4 Options ü Have fire extinguishers nearby ü Have functioning sprinkler system ü Have an evacuation plan ü Have an insurance policy
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees Past
Corrective Cause ü Discipline longer term ü Re-assign individual(s) ü Have team meeting to discuss issues, etc.
Adaptive Effect ü Discipline in moment ü Take someone off project/ task ü Change goals/expectations ü Fire fighting/crisis mgmt.
Future
Preventive ü Have managers proactively apply “clear the swamp/ “clear the A.I.R.” processes ü Create culture of on-going 2-way transparent dialogue
Contingent
Decision Model How best to address “WPD:” 4 Options
ü Have policy in place ü Have “clean slate strategy” in place ü Have “clear the swamp”/”clear the A.I.R.” process ready to go
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees Past
Future
Corrective
Preventive
Adaptive
Contingent
Cause
Effect
Decision Model How best to address your WPD: 4 Options
Where do you spend Most of your time?
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Corrective / Preventive Action 5 Step Drama Transformation Process
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Corrective / Preventive Action 5 Step Drama Transformation Process
Step 1: “I’m as mad as #*!@ and I’m not going to take this anymore!”
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Corrective / Preventive Action 5 Step Drama Transformation Process
Step 1: Decide that End the Tolerating!!!
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Corrective / Preventive Action 5 Step Drama Transformation Process
Step 2: Clear the Drama Swamp
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Corrective / Preventive Action 5 Step Drama Transformation Process
Step 2: Clear the Drama Swamp
1) Ask: “What is getting in your way of doing an even better job?” 2) Listen with Empathy 3) Respond to all issues/ideas, with 1 of 2 phrases: Ø Yes, we can do it… Ø No, we can’t, because…
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Corrective / Preventive Action 5 Step Drama Transformation Process
Step 3: ID Priority Solutions & Agree to Implement
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Corrective / Preventive Action 5 Step Drama Transformation Process
Step 4: Apply Clean Slate Strategy
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Corrective / Preventive Action 5 Step Drama Transformation Process
Step 5: Monitor, Get Feedback, Respond for Continual Improvements
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
5 Step Drama Transformation Process Step 1: Decide status quo no longer acceptable Step 2: Clear the drama swamp Step 3: ID priorities, reply to all identified issues, & implement priority solutions Step 4: Apply the “Clean Slate Strategy”** Step 5: Monitor, get regular feedback and respond for continual improvements
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Power of the Drama Transformation Process
How does this process meet employees’ “6 Basic Human Needs?”
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Corrective & Preventive Action 5 Step Drama Transformation Process
BONUS STEP: Create a “Clear the A.I.R. Culture”
Ø Accept Ø Influence Ø Remove
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Drama Moves Towards Resolution & Elimination
Burning Questions?
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Triple Your Results in 12 Months 1. Workplace Drama Transformation White Paper 2. Podcast – “The 4 Truths of Workplace Communication
3. 52 Power Word Series
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
What 1 Thing Has Been Most Valuable You Can & Will Implement?
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
Positive “Drama Free” Workplace Evolution: 1) Consistent clear, 2-way workplace communication creates… 2) Workplace clarity, which leads to… 3) Employees’ human needs met consistently, creating… 4) Certainty and confidence, which allows for… 5) A Clear the A.I.R. Culture where issues are addressed PDR (Promptly, Directly & Respectfully) which leads to… 6) Positive, High-Performing Workplace
How to Transform Your Workplace from Drama & Defensiveness to Create Superhero Employees
www.YourChampionshipCompany.com
