itil® foundation certification training

PROFESSIONAL TRAINING MADE EASY

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ITIL® FOUNDATION TRAINING

CERTIFICATION

WHAT YOU WILL LEARN ITIL® Foundation training from Simplilearn is designed to ensure that you clear the ITIL exam in the first attempt. The ITIL® Foundation certification is considered as the entry level qualification in the field of ITIL certification path. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management. It includes ITIL Lifecycle Phase Interactions & Outcomes, ITSM processes and Service Management best practices. AUDIENCE ITIL certification is an essential requirement for professionals who needs a basic understanding of ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. This certification is most suited for:  IT Managers/Support teams  System Administrators/Analysts  Operations Managers  Database Administrators  Service Delivery Professionals  Quality Analysts  Application Management team/Development team  Process Owners/Practitioners COURSE OBJECTIVES By the end of this training you will:  Learn about IT Service Management best practices, generic concepts, key principles, and ITIL® 2011 process models that are required to clear the ITIL Foundation exam  Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement  Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize customer experience  Understand how to apply lean principles and automate standard tasks, to improve efficiency of ITSM processes  Save costs by centralizing activities and teams using well defined fit-for purpose and fit-for-use processes

COURSE OUTLINES Module 1: Introduction to Service Management Lifecycle  Principles of service management  The processes  The ITIL service lifecycle Module 2: Service Strategy  Introduction to service strategy  Key concepts of service strategy o Service strategy processes o Demand management o Service portfolio management o Financial management o Business relationship management Module 3: Service Design  Introduction to service design  Key concepts of service design  Service design processes o Service catalogue management o Service level management o Supplier management o Capacity management o Availability management o IT Service continuity management o Information security management o Design coordination Module 4: Service Transition  Introduction to service transition  Key principles & models of service transition  Service transition processes o Transition, planning and support o Change management o Service asset and configuration management o Release and deployment management o Knowledge management Module 5: Service Operations  Introduction to service operations  Service operations processes o Event management o Incident management o Problem management o Request fulfillment o Access management  Service operations functions Module 6: Continual Service Improvement  Introduction to CSI  Key principles and models of CSI Module 7: Summary & exam preparation  Review of key concepts

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