LendingCrowd streamlines customer communications with MailManager
CASE STUDY With powerful email handling from MailManager, innovative crowdlending company LendingCrowd can efficiently interact with borrowers and investors who use the peer-to-peer loan market to secure business financing or investment returns.
LendingCrowd the crowdlending experts
LendingCrowd streamlines customer communications with MailManager LendingCrowd is an online loan market that started out in 2014, aiming to offer simple, lower-cost lending with great flexibility to businesses in the UK. At the same time, the peer-to-peer lending solution gives investors a fast and convenient way to achieve better financial returns. LendingCrowd directly connects borrowers and lenders with each other, and the team require a powerful and flexible email management solution to help them streamline the communication process. As a new and rapidly growing company, LendingCrowd needed an efficient way to handle emails from the outset. Operating in the highly regulated financial services industry, it was crucial to LendingCrowd to have the ability to • Assign client management via email to a range of staff • Readily send multiple documents to clients as required • Handle email efficiently while reflecting the company branding with custom design templates in all customer communication • Easily access documents for audit purposes at any time • Maintain a permanent audit trail
We chose Logicalware’s MailManager as it is highly customisable, easy for staff to quickly become effective users, whilst also providing a single overview of all customer communications.” Stuart Lunn, Co-founder & CEO
LendingCrowd launched in late 2014, and started using MailManager very early in the process, as they have multiple touch points with their investor and borrower clients. LendingCrowd chose MailManager so they could focus on the important areas of growing and developing the business, knowing that MailManager takes care of all aspects of the inbound customer communication.
that if a member of staff is out of the office, individual customer interactions can be automatically assigned to other team members. This ensures prompt responses for borrowers and investors, while the LendingCrowd team have easy access to the complete customer communication history. MailManager is 100% cloud-based, which provides LendingCrowd with 24/7 remote access to email queues and customer responses. Using smart features in the MailManager system, LendingCrowd can send automated email reminders and track when emails are opened, giving them more information on how and when to follow up with a customer.
100% cloud-based for 24/7 access
LendingCrowd have been able to tailor their email handling in the most efficient way for the business, meaning that they can trust automation and workflow optimisation to save them significant time. With smart features such as automatic reminder emails and tracking email opens, they can be proactive when communicating with customers and ensure process or regulatorydriven deadlines are met. Managing various email queues through MailManager enables LendingCrowd to see all incoming emails in one place. With multiple people from the growing team interacting with investors and borrowers, the MailManager solution offers a single view all communication with investors and borrowers. Multiple users can access email queues and handle enquiries, which means
Sending large files and a range of attachments has also proved invaluable for LendingCrowd. The company sends investor contracts, loan agreements, receipts of accounts and scanned identity documents, which MailManager easily and securely handles, even for large file sizes. LendingCrowd are seeing a lot of success as a new business, and being able to communicate quickly and efficiently with investors and borrowers as the company grows is a key part of that success.
Find Out More about MailManager To learn more about how MailManager helps financial companies like LendingCrowd solve their email management challenges, contact the Logicalware team on +44 (0)131 564 1100. We also offer a Free 30-day Trial, so you can discover how your customer service staff can respond to incoming queries more quickly and efficiently with MailManager.
0131 564 1100 [email protected] www.logicalware.com
Top reasons why LendingCrowd chose
MailManager
24/7 remote access to secure, cloud-based system Ability to assign and reassign email work streams to colleagues as necessary in a flexible work force Ability to handle large file sizes when sending and receiving attachments
Easily access complete communication history and documents
Ability to track email opens and send reminder emails with a high level of automation Custom email template design to reflect company branding
Sign up today for a FREE Trial No obligation, no credit card required and no software to download. There’s nothing to lose and it couldn’t be simpler. Sign up online at logicalware.com If you’d like to chat to one of our sales team to find out how you could benefit from our email management system, please call us on +44 (0)131 564 1100 or email us at [email protected]
LendingCrowd the crowdlending experts
LendingCrowd streamlines customer communications with MailManager LendingCrowd is an online loan market that started out in 2014, aiming to offer simple, lower-cost lending with great flexibility to businesses in the UK. At the same time, the peer-to-peer lending solution gives investors a fast and convenient way to achieve better financial returns. LendingCrowd directly connects borrowers and lenders with each other, and the team require a powerful and flexible email management solution to help them streamline the communication process. As a new and rapidly growing company, LendingCrowd needed an efficient way to handle emails from the outset. Operating in the highly regulated financial services industry, it was crucial to LendingCrowd to have the ability to • Assign client management via email to a range of staff • Readily send multiple documents to clients as required • Handle email efficiently while reflecting the company branding with custom design templates in all customer communication • Easily access documents for audit purposes at any time • Maintain a permanent audit trail
We chose Logicalware’s MailManager as it is highly customisable, easy for staff to quickly become effective users, whilst also providing a single overview of all customer communications.” Stuart Lunn, Co-founder & CEO
LendingCrowd launched in late 2014, and started using MailManager very early in the process, as they have multiple touch points with their investor and borrower clients. LendingCrowd chose MailManager so they could focus on the important areas of growing and developing the business, knowing that MailManager takes care of all aspects of the inbound customer communication.
that if a member of staff is out of the office, individual customer interactions can be automatically assigned to other team members. This ensures prompt responses for borrowers and investors, while the LendingCrowd team have easy access to the complete customer communication history. MailManager is 100% cloud-based, which provides LendingCrowd with 24/7 remote access to email queues and customer responses. Using smart features in the MailManager system, LendingCrowd can send automated email reminders and track when emails are opened, giving them more information on how and when to follow up with a customer.
100% cloud-based for 24/7 access
LendingCrowd have been able to tailor their email handling in the most efficient way for the business, meaning that they can trust automation and workflow optimisation to save them significant time. With smart features such as automatic reminder emails and tracking email opens, they can be proactive when communicating with customers and ensure process or regulatorydriven deadlines are met. Managing various email queues through MailManager enables LendingCrowd to see all incoming emails in one place. With multiple people from the growing team interacting with investors and borrowers, the MailManager solution offers a single view all communication with investors and borrowers. Multiple users can access email queues and handle enquiries, which means
Sending large files and a range of attachments has also proved invaluable for LendingCrowd. The company sends investor contracts, loan agreements, receipts of accounts and scanned identity documents, which MailManager easily and securely handles, even for large file sizes. LendingCrowd are seeing a lot of success as a new business, and being able to communicate quickly and efficiently with investors and borrowers as the company grows is a key part of that success.
Find Out More about MailManager To learn more about how MailManager helps financial companies like LendingCrowd solve their email management challenges, contact the Logicalware team on +44 (0)131 564 1100. We also offer a Free 30-day Trial, so you can discover how your customer service staff can respond to incoming queries more quickly and efficiently with MailManager.
0131 564 1100 [email protected] www.logicalware.com
Top reasons why LendingCrowd chose
MailManager
24/7 remote access to secure, cloud-based system Ability to assign and reassign email work streams to colleagues as necessary in a flexible work force Ability to handle large file sizes when sending and receiving attachments
Easily access complete communication history and documents
Ability to track email opens and send reminder emails with a high level of automation Custom email template design to reflect company branding
Sign up today for a FREE Trial No obligation, no credit card required and no software to download. There’s nothing to lose and it couldn’t be simpler. Sign up online at logicalware.com If you’d like to chat to one of our sales team to find out how you could benefit from our email management system, please call us on +44 (0)131 564 1100 or email us at [email protected]
