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Home / Communication Skills in the Workplace: Dealing with Communication Problems in the Age of Emails and Smart Phones / Blog / Communication Skills in the Workplace: Dealing with Communication Problems in the Age of Emails and Smart Phones
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Have you noticed how emails, texts and group teleconferencing are slow ly replacing face to face conversations? Sure, the advancements in technology made it more convenient to communicate w ith employees and clients from anyw here in the w orld but there’s a catch to all this. Emails and texts are delivered so fast the expected response time has gone up. You’re now expected to have access to your email all the time! And this is not the only problem w ith digital forms of communication- there’s sarcasm, clarity, unansw ered questions and a host of other problems not normally encountered in face to face communications. If you w ant to stay afloat and manage all the things demanding your attention at w ork, you’ll need to adapt new communication skills in the w orkplace.
e-Check
Business Issues (10) Don’t start with small talk if you have more important things to convey. I understand that greetings are important in face to face meetings and phone conversations. It’s a sign of politeness. But do you really have to ask how the person is doing through email? Email is meant to be a quick and to-the-point form of communication, so don’t start w ith pleasantries- especially if you email the same person regularly. Starting w ith pleasantries, instead of discussing the matter at hand, may not sound genuine, plus the recipient might get side tracked because of your compliments or greetings. Stick to one topic or several related topics. If you are going to cover different but related topics, use bullet points to break out each subject. But if the topics are totally unrelated, consider sending a separate email to avoid confusion. Breaking dow n a long communication into several emails prevents confusion, unansw ered questions and mix-ups, so just stick to one topic. Aside from that, it w ill be quicker to look up past emails if you don’t have to read long blocks of text on different subjects. Look for potential misunderstandings or phrases that could be interpreted as sarcastic or offensive or be misunderstood. Give your communications a once-over before sending it. Put yourself in the shoes of the recipient, and then ask yourself if any part of your message is unclear, offensive or sarcastic. Does the message read as if the sender is shouting? Is it clear and concise? Are the questions or instructions in the message clear? W ill the recipient have a clear sense of w hat to do next after reading it? Provide a clear and complete reply. Don’t you just hate it w hen you have to re-send an email because some of your questions w eren’t answ ered? The solution to this is fairly simple, yet it can improve communication skills in the w orkplace tremendously. Train employees to w rite clear and bullet-pointed replies to every communication
Business Partnerships (3) Business Topics (251) Coaching (33) Communication (169) Employee Issues (128) Interview ing/Hiring (40) Leadership (200) Miscellaneous (21) Partner/Partnership (1) Planning (13) Sales/Sales Training (19)
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they get. It w ill also lessen the hassle of going back-and-forth to get additional information; it might even double team productivity, too. Be a creative nagger. Remember, email isn’t the only w ay to communicate, there’s phone calls, meetings, company w ebsite announcements, texts, memos, etc. So get creative. If you’re going to make a major announcement, use several types of media to ensure maximum reach—and to remind employees at every chance you get, w ithout necessarily bugging them w ith the “same” announcement. For example, the annual general assembly could be announced first through email, then during a meeting, and also posted on company circulars. It w on’t appear as if you’re nagging, because the assembly w as announced in different w ays. You see, sometimes a little creativity goes a long w ay in improving communication skills in the w orkplace.
Team/Teamw ork (24) Training/Development (34)
S E A R C H
Lastly, don’t forget the pow er of having a good old conversation. If there’s something very important you need to discuss, sometimes an email or a phone call w on’t solve, talk to the person concerned face to face. Your communication skills in the w orkplace can be improved. Just as you learned how to run a successful business, you can learn how to communicate in a w orld w here almost everything is done through a smart phone.
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Home / Communication Skills in the Workplace: Dealing with Communication Problems in the Age of Emails and Smart Phones / Blog / Communication Skills in the Workplace: Dealing with Communication Problems in the Age of Emails and Smart Phones
F
E
B
2| T1 E,
A 2 M| 0 BT 1 UV4 SD I
N
E , SC SO
M T MO U P N I IC C S A
T
I
O
N
0
Have you noticed how emails, texts and group teleconferencing are slow ly replacing face to face conversations? Sure, the advancements in technology made it more convenient to communicate w ith employees and clients from anyw here in the w orld but there’s a catch to all this. Emails and texts are delivered so fast the expected response time has gone up. You’re now expected to have access to your email all the time! And this is not the only problem w ith digital forms of communication- there’s sarcasm, clarity, unansw ered questions and a host of other problems not normally encountered in face to face communications. If you w ant to stay afloat and manage all the things demanding your attention at w ork, you’ll need to adapt new communication skills in the w orkplace.
e-Check
Business Issues (10) Don’t start with small talk if you have more important things to convey. I understand that greetings are important in face to face meetings and phone conversations. It’s a sign of politeness. But do you really have to ask how the person is doing through email? Email is meant to be a quick and to-the-point form of communication, so don’t start w ith pleasantries- especially if you email the same person regularly. Starting w ith pleasantries, instead of discussing the matter at hand, may not sound genuine, plus the recipient might get side tracked because of your compliments or greetings. Stick to one topic or several related topics. If you are going to cover different but related topics, use bullet points to break out each subject. But if the topics are totally unrelated, consider sending a separate email to avoid confusion. Breaking dow n a long communication into several emails prevents confusion, unansw ered questions and mix-ups, so just stick to one topic. Aside from that, it w ill be quicker to look up past emails if you don’t have to read long blocks of text on different subjects. Look for potential misunderstandings or phrases that could be interpreted as sarcastic or offensive or be misunderstood. Give your communications a once-over before sending it. Put yourself in the shoes of the recipient, and then ask yourself if any part of your message is unclear, offensive or sarcastic. Does the message read as if the sender is shouting? Is it clear and concise? Are the questions or instructions in the message clear? W ill the recipient have a clear sense of w hat to do next after reading it? Provide a clear and complete reply. Don’t you just hate it w hen you have to re-send an email because some of your questions w eren’t answ ered? The solution to this is fairly simple, yet it can improve communication skills in the w orkplace tremendously. Train employees to w rite clear and bullet-pointed replies to every communication
Business Partnerships (3) Business Topics (251) Coaching (33) Communication (169) Employee Issues (128) Interview ing/Hiring (40) Leadership (200) Miscellaneous (21) Partner/Partnership (1) Planning (13) Sales/Sales Training (19)
converted by W eb2PDFConvert.com
they get. It w ill also lessen the hassle of going back-and-forth to get additional information; it might even double team productivity, too. Be a creative nagger. Remember, email isn’t the only w ay to communicate, there’s phone calls, meetings, company w ebsite announcements, texts, memos, etc. So get creative. If you’re going to make a major announcement, use several types of media to ensure maximum reach—and to remind employees at every chance you get, w ithout necessarily bugging them w ith the “same” announcement. For example, the annual general assembly could be announced first through email, then during a meeting, and also posted on company circulars. It w on’t appear as if you’re nagging, because the assembly w as announced in different w ays. You see, sometimes a little creativity goes a long w ay in improving communication skills in the w orkplace.
Team/Teamw ork (24) Training/Development (34)
S E A R C H
Lastly, don’t forget the pow er of having a good old conversation. If there’s something very important you need to discuss, sometimes an email or a phone call w on’t solve, talk to the person concerned face to face. Your communication skills in the w orkplace can be improved. Just as you learned how to run a successful business, you can learn how to communicate in a w orld w here almost everything is done through a smart phone.
PREVIOUS: Can Your Office Keep Up with the BYOD (Bring Your Own Device) Trend?
You are not currently logged in.
NEXT: Partnership at First Sight: How to Find a Partner to Help You Run a Successful Business
Username: Passw ord: Remember Me Login » Register » Lost your Passw ord?
How Do You Change Corporate Culture?
Motivating Performance: Employee Motivation Myths
Business Leadership Skills: Hiring for Fit
Executive Coaching Services—Everyone’s Doing It!
N A *M E E M A* I L W E B S I T E
S U B M I T Confirm you are NOT a spammer
converted by W eb2PDFConvert.com
