NEVOTEK SUGGESTED DISASTER RECOVERY PLAN
“The IP Convergence Company”
NEVOTEK SUGGESTED DISASTER RECOVERY PLAN
All production servers should be stocked with 5 hard drives in RAID 5 configuration; this will allow the system to run while 1 hard drives is offline.
A cold backup server should be available at all times; in case of major failure on a production server that is not hard drive related, all hard drives will be moved to backup sever; this server will then become production server.
Nevotek solution has the ability to back its databases up, all backup files are stored in production server, it is the customer’s responsibility to take these files off the server on a regular basis, the 3 most recent backups should be kept onsite to ensure minimal amount of downtime when a restore is needed.
After Nevotek solution is completely deployed, the customer should image all production servers; in case of a major failure on 2 or more hard drives on a production server, it’s the customer’s responsibility to provide new hard drives and re-image the server; latest Nevotek’s backup files should also be provided by the customer to restore its databases to most recent functional state.
If customer uses VMware/virtual environment, virtual server should be backed up right after installation is completed but before go-live to avoid downtime; in case on major failure, backup image should be used to restore new virtual server.
Customer should resort to manually executing any wake-up calls scheduled to be delivered during the time the server is down by obtaining wake-up information from property’s PMS system.
After Nevotek’s servers have been restored from a major failure, a database re-synchronization should be executed from Nevotek solution to get all databases back in sync.
DO NOT REDISTRIBUTE
1
www.nevotek.com
NEVOTEK SUGGESTED DISASTER RECOVERY PLAN
All production servers should be stocked with 5 hard drives in RAID 5 configuration; this will allow the system to run while 1 hard drives is offline.
A cold backup server should be available at all times; in case of major failure on a production server that is not hard drive related, all hard drives will be moved to backup sever; this server will then become production server.
Nevotek solution has the ability to back its databases up, all backup files are stored in production server, it is the customer’s responsibility to take these files off the server on a regular basis, the 3 most recent backups should be kept onsite to ensure minimal amount of downtime when a restore is needed.
After Nevotek solution is completely deployed, the customer should image all production servers; in case of a major failure on 2 or more hard drives on a production server, it’s the customer’s responsibility to provide new hard drives and re-image the server; latest Nevotek’s backup files should also be provided by the customer to restore its databases to most recent functional state.
If customer uses VMware/virtual environment, virtual server should be backed up right after installation is completed but before go-live to avoid downtime; in case on major failure, backup image should be used to restore new virtual server.
Customer should resort to manually executing any wake-up calls scheduled to be delivered during the time the server is down by obtaining wake-up information from property’s PMS system.
After Nevotek’s servers have been restored from a major failure, a database re-synchronization should be executed from Nevotek solution to get all databases back in sync.
DO NOT REDISTRIBUTE
1
www.nevotek.com
