Nexthink Support Training
NEXTHINK SUPPORT TRAINING Nexthink offers onsite training for Partners providing level 1 and level 2 support to their Customers. The training is delivered in 1 day and includes theory, exercises and a certification exam. Should you need further assistance regarding dates or questions about the training itself, please contact your Nexthink Account Manager to initiate a discussion. The Nexthink Support Training (NST) includes:
Access to the Nexthink Support Portal Unlimited number of participants Training resources Certification exam
OBJECTIVES The NST will allow you to:
Learn about the Nexthink Support Team organization and processes Learn to investigate an issue in any of the Nexthink components Learn to gather the important information for further analysis Acquire the necessary knowledge to solve an issue by yourself Learn to open and document support cases Explore the Frequently Asked Questions (FAQ) section To answer your questions
The NST will not be about:
Installing, configuring and maintaining the Nexthink solution Using Nexthink to troubleshoot the IT infrastructure
TARGET AUDIENCE The NST is made for:
Certified Nexthink Partners (having passed the Foundation exam) Nexthink Staff
Copyright © Nexthink, All rights reserved.
REQUIREMENTS
Laptop (with at least 8GB of physical RAM) Windows installed (either as the main Operating System or on a Virtual Machine) VMware Workstation or WMware Player installed An SSH and FTP client of your choice The Nexthink Demo is the same used for the Nexthink Foundation Training Make sure the connection between your main host to the VM hosting the Appliance is working (Finder, SSH, FTP)
TRAINING CONTENT The topics covered in the NST are the following:
The Product Support Team › › ›
Troubleshooting of › › › › › › ›
Processes Organization Escalation
Collector Updater Finder Engine Portal Console Licensing
Support ticket creation
Copyright © Nexthink, All rights reserved.
Access to the Nexthink Support Portal Unlimited number of participants Training resources Certification exam
OBJECTIVES The NST will allow you to:
Learn about the Nexthink Support Team organization and processes Learn to investigate an issue in any of the Nexthink components Learn to gather the important information for further analysis Acquire the necessary knowledge to solve an issue by yourself Learn to open and document support cases Explore the Frequently Asked Questions (FAQ) section To answer your questions
The NST will not be about:
Installing, configuring and maintaining the Nexthink solution Using Nexthink to troubleshoot the IT infrastructure
TARGET AUDIENCE The NST is made for:
Certified Nexthink Partners (having passed the Foundation exam) Nexthink Staff
Copyright © Nexthink, All rights reserved.
REQUIREMENTS
Laptop (with at least 8GB of physical RAM) Windows installed (either as the main Operating System or on a Virtual Machine) VMware Workstation or WMware Player installed An SSH and FTP client of your choice The Nexthink Demo is the same used for the Nexthink Foundation Training Make sure the connection between your main host to the VM hosting the Appliance is working (Finder, SSH, FTP)
TRAINING CONTENT The topics covered in the NST are the following:
The Product Support Team › › ›
Troubleshooting of › › › › › › ›
Processes Organization Escalation
Collector Updater Finder Engine Portal Console Licensing
Support ticket creation
Copyright © Nexthink, All rights reserved.
