Password Reset Help Guide
ONLINE BANKING
Password Reset Help Guide Password Reset Follow the steps below to reset your Mercantil Commercebank online banking password.
STEP 1
PASSWORD RESET
1
Enter your online banking User ID
2
Click on Forgot Password
3
Successful Submit screen serves as confirmation that your password has been reset and a Temporary Password has been sent to your email address. Please proceed to Step 2
Password Reset Help Guide I 1
Error Message If you receive an error message: Error message indicates that you do not have an active email registered to your online banking account. Please contact us immediately at our Mobile Banking and Online Support Call Center using the telephone numbers listed on page 4. Once you’ve provided us with an active email address and you’ve received your Temporary Password, please proceed to Step 2 through Step 3 of this guide.
STEP 2
TEMPORARY PASSWORD Retrieve your Temporary Password from your email
1
Temporary Password
2
Enter your online banking User ID
3
Enter the Temporary Password Temporary Passwords are case sensitive and are composed of a set of alphanumeric characters. Please enter the password as it appears on your email confirmation. Note: Temporary Passwords expire within 24 hours
Password Reset Help Guide I 2
STEP 3
CHANGE PASSWORD
1
Enter your Temporary Password
2
Enter your new Password
3
Re-enter your Password
Password Requirements Passwords must consist of the following: - 8-14 characters - At least 1 letter and 1 number - Case sensitive
Do not use special characters such as:
!@#~$%^&*()`+”:|\/?>
Password Reset Help Guide Password Reset Follow the steps below to reset your Mercantil Commercebank online banking password.
STEP 1
PASSWORD RESET
1
Enter your online banking User ID
2
Click on Forgot Password
3
Successful Submit screen serves as confirmation that your password has been reset and a Temporary Password has been sent to your email address. Please proceed to Step 2
Password Reset Help Guide I 1
Error Message If you receive an error message: Error message indicates that you do not have an active email registered to your online banking account. Please contact us immediately at our Mobile Banking and Online Support Call Center using the telephone numbers listed on page 4. Once you’ve provided us with an active email address and you’ve received your Temporary Password, please proceed to Step 2 through Step 3 of this guide.
STEP 2
TEMPORARY PASSWORD Retrieve your Temporary Password from your email
1
Temporary Password
2
Enter your online banking User ID
3
Enter the Temporary Password Temporary Passwords are case sensitive and are composed of a set of alphanumeric characters. Please enter the password as it appears on your email confirmation. Note: Temporary Passwords expire within 24 hours
Password Reset Help Guide I 2
STEP 3
CHANGE PASSWORD
1
Enter your Temporary Password
2
Enter your new Password
3
Re-enter your Password
Password Requirements Passwords must consist of the following: - 8-14 characters - At least 1 letter and 1 number - Case sensitive
Do not use special characters such as:
!@#~$%^&*()`+”:|\/?>
