PHCC Educational Foundation
PHCC Educational Foundation
Plumbing-Heating-Cooling Contractors–National Association 180 S. Washington St., Suite 100, Falls Church, VA 22046 [email protected] (800) 533-7694 www.phccfoundation.org
Visit http://tinyurl.com/PHCCEFOnlineGuide for a version of this guide with hyperlinks to all of these resources.
Foundation Webinars - Sponsored by Kohler Company .
FREE for PHCC Members, new webinars offered semi-monthly. Past webinar recordings are available online by logging in at www.phccweb.org, under “Meetings & Events/Online Training/Webinars/On Demand Webinars” Business Management • • • • • • • • • • • • • •
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Who is Safeguarding Your Assets – Fraud in the Workplace Preventing Fraud-Real Life Examples from PHCC Members The Top Ten Questions Every Business Owner Should Know Worker Misclassification: What Every Contractor Needs to Know World-Class Service Culture - Boost Customer Retention Benchmarking: Are You Winning or Losing in Business? “Stress Testing” the Family and Closely Held Business HR Compliance Issues for Government Contractors • The Art of Negotiation Boom or Bust: Predicting Your Business’s Future • Advice Worth Taking Structure Your Company for Survival • Sharing the Wealth Drugs + Alcohol + Work Do Not Mix • Lean for Service Cash is King • Employee Motivation & Morale Decision Traps and Pitfalls • Emerging from the Recession Estate Taxes 2011: Family Business Estate Planning • Building a Killer Strategic Plan Double Your Revenue
Residential Fire Sprinklers • • • • •
Grow Your Business With Residential Fire Sprinklers Residential Fire Sprinklers: Multipurpose Systems Introduction to NFPA 13D Standard for the Installation of Sprinkler Systems for One and Two Family Homes Types of Piping and Sprinklers for Residential Fire Sprinklers Hydraulics for Residential Fire Sprinkler Systems
Social Media/Internet Marketing • • • •
Your Business and Google Maps: Same As It Ever Was What the Heck is All This Social Media Stuff Anyway Pssst… Want to know why 80% of Google Ad Campaigns Fail? Social Networking and Blogging In The Workplace: The Good, The Bad and The Ugly
Emerging Technologies/Energy and Water Efficiency • • • • • • •
Grow Your Business with Radiant Heating Integrated Heating Systems with Geothermal Food Waste Disposers, Renewable Energy and the Environment Get in the Mix – Adding Profitability to your Water Heater Business with Mixing Valves Profiting from Energy and Water Efficiency Waterless Urinals: What You Need To Know Water Efficient Technologies
Visit http://tinyurl.com/PHCCEFOnlineGuide for a version of this guide with hyperlinks to all of these resources.
HR Personnel e.bulletins FREE, distributed monthly to PHCC Members via e-mail. Archives at: phccfoundation.org/ebulletin • • • • • • • • • • • • • • •
Developing a Healthier Workplace Avoiding Workplace Discrimination Taking the Time to Train Attracting & Retaining a Gen Y Workforce First Steps after Hiring a New Employee Current State of Social Media in the Workplace Fielding Women Technicians Personnel Files – What You Need to Know Employee Policy Handbooks Family Business Dynamics The Rules Apply to Everyone Rules for Short Term Help A Process for Promotions Top Ten HR Rules for Supervisors Emergency Preparedness Planning
• • • • •
Manage and Motivate a Changing Workforce Workplace Flexibility You Can't be Santa Claus Company Events - Do's and Don'ts Preventing Leave Policy Abuse
Articles & Advice Center
FREE business management & marketing articles are posted on the Foundation homepage at phccfoundation.org, with more than 400 articles available in the Articles & Advice Center. • • • • • • • • •
33 Ways to Overcome Price Objections Seeking the Cheapest Plumber in Town What Are the Odds? Brandwashing Hey, What's the Hurry? Multiple Generations in the Workplace Are Odors Hurting Your Repeat Business? How to Go Bankrupt Calculating the Value of a Customer
• • • • • • • • •
Minimize Blame with "DiY" Customers The Missing Ingredient in Most Service Calls Apples, Actions, and Leopards Is There a "Quick Fix?" What's Your Company's Hassle Factor? Protect Your Good Name 5 Things Plumbers Do That Drive Customers Crazy Customer Service Food for Thought Use Your Brain! Making Lists and Goal Setting
Foundation E-Learning Virtual University PHCC members receive a 10% discount on contractor and journeyman online training through http://phccweb.360training.com (discount code mem10). Over 100 topics are available, including OSHA 10 or 30 hour construction safety courses.
Additional Resources
This document is just a snapshot of the online resources available right now from the PHCC Educational Foundation. There are many additional live training events and publications available to help you and your employees. Please visit www.phccfoundation.org for more and please don’t forget to make your gift to help support our efforts. Thank you.
Plumbing-Heating-Cooling Contractors–National Association 180 S. Washington St., Suite 100, Falls Church, VA 22046 [email protected] (800) 533-7694 www.phccfoundation.org
Visit http://tinyurl.com/PHCCEFOnlineGuide for a version of this guide with hyperlinks to all of these resources.
Foundation Webinars - Sponsored by Kohler Company .
FREE for PHCC Members, new webinars offered semi-monthly. Past webinar recordings are available online by logging in at www.phccweb.org, under “Meetings & Events/Online Training/Webinars/On Demand Webinars” Business Management • • • • • • • • • • • • • •
•
Who is Safeguarding Your Assets – Fraud in the Workplace Preventing Fraud-Real Life Examples from PHCC Members The Top Ten Questions Every Business Owner Should Know Worker Misclassification: What Every Contractor Needs to Know World-Class Service Culture - Boost Customer Retention Benchmarking: Are You Winning or Losing in Business? “Stress Testing” the Family and Closely Held Business HR Compliance Issues for Government Contractors • The Art of Negotiation Boom or Bust: Predicting Your Business’s Future • Advice Worth Taking Structure Your Company for Survival • Sharing the Wealth Drugs + Alcohol + Work Do Not Mix • Lean for Service Cash is King • Employee Motivation & Morale Decision Traps and Pitfalls • Emerging from the Recession Estate Taxes 2011: Family Business Estate Planning • Building a Killer Strategic Plan Double Your Revenue
Residential Fire Sprinklers • • • • •
Grow Your Business With Residential Fire Sprinklers Residential Fire Sprinklers: Multipurpose Systems Introduction to NFPA 13D Standard for the Installation of Sprinkler Systems for One and Two Family Homes Types of Piping and Sprinklers for Residential Fire Sprinklers Hydraulics for Residential Fire Sprinkler Systems
Social Media/Internet Marketing • • • •
Your Business and Google Maps: Same As It Ever Was What the Heck is All This Social Media Stuff Anyway Pssst… Want to know why 80% of Google Ad Campaigns Fail? Social Networking and Blogging In The Workplace: The Good, The Bad and The Ugly
Emerging Technologies/Energy and Water Efficiency • • • • • • •
Grow Your Business with Radiant Heating Integrated Heating Systems with Geothermal Food Waste Disposers, Renewable Energy and the Environment Get in the Mix – Adding Profitability to your Water Heater Business with Mixing Valves Profiting from Energy and Water Efficiency Waterless Urinals: What You Need To Know Water Efficient Technologies
Visit http://tinyurl.com/PHCCEFOnlineGuide for a version of this guide with hyperlinks to all of these resources.
HR Personnel e.bulletins FREE, distributed monthly to PHCC Members via e-mail. Archives at: phccfoundation.org/ebulletin • • • • • • • • • • • • • • •
Developing a Healthier Workplace Avoiding Workplace Discrimination Taking the Time to Train Attracting & Retaining a Gen Y Workforce First Steps after Hiring a New Employee Current State of Social Media in the Workplace Fielding Women Technicians Personnel Files – What You Need to Know Employee Policy Handbooks Family Business Dynamics The Rules Apply to Everyone Rules for Short Term Help A Process for Promotions Top Ten HR Rules for Supervisors Emergency Preparedness Planning
• • • • •
Manage and Motivate a Changing Workforce Workplace Flexibility You Can't be Santa Claus Company Events - Do's and Don'ts Preventing Leave Policy Abuse
Articles & Advice Center
FREE business management & marketing articles are posted on the Foundation homepage at phccfoundation.org, with more than 400 articles available in the Articles & Advice Center. • • • • • • • • •
33 Ways to Overcome Price Objections Seeking the Cheapest Plumber in Town What Are the Odds? Brandwashing Hey, What's the Hurry? Multiple Generations in the Workplace Are Odors Hurting Your Repeat Business? How to Go Bankrupt Calculating the Value of a Customer
• • • • • • • • •
Minimize Blame with "DiY" Customers The Missing Ingredient in Most Service Calls Apples, Actions, and Leopards Is There a "Quick Fix?" What's Your Company's Hassle Factor? Protect Your Good Name 5 Things Plumbers Do That Drive Customers Crazy Customer Service Food for Thought Use Your Brain! Making Lists and Goal Setting
Foundation E-Learning Virtual University PHCC members receive a 10% discount on contractor and journeyman online training through http://phccweb.360training.com (discount code mem10). Over 100 topics are available, including OSHA 10 or 30 hour construction safety courses.
Additional Resources
This document is just a snapshot of the online resources available right now from the PHCC Educational Foundation. There are many additional live training events and publications available to help you and your employees. Please visit www.phccfoundation.org for more and please don’t forget to make your gift to help support our efforts. Thank you.
