PHCC Educational Foundation
PHCC Educational Foundation Plumbing-Heating-Cooling Contractors–National Association
Quick Guide to Foundation Online Resources for Contractors PHCC Members can receive a version of this guide with active hyperlinks to all of these resources.
New & Archived Foundation Webinars FREE for PHCC Members, new webinars offered semi-monthly. Past webinar recordings are available online by logging in at www.phccweb.org, under “Meetings & Events/Online Training/Webinars/On Demand Webinars” Business Management
Who is Safeguarding Your Assets – Fraud in the Workplace Preventing Fraud-Real Life Examples from PHCC Members The Top Ten Questions Every Business Owner Should Know Worker Misclassification: What Every Contractor Needs to Know World-Class Service Culture - Boost Customer Retention The Stimulus: What’s In It For You and Your Customers EPA’s New Requirements for Home Contractors (2010) Benchmarking: Are You Winning or Losing in Business? “Stress Testing” the Family and Closely Held Business HR Compliance Issues for Government Contractors Double Your Revenue Boom or Bust: Predicting Your Business’s Future The Art of Negotiation Structure Your Company for Survival Advice Worth Taking An Employer’s Guide to Healthcare Reform Sharing the Wealth Drugs + Alcohol + Work Do Not Mix Lean for Service Cash is King Employee Motivation & Morale Decision Traps and Pitfalls Emerging from the Recession Estate Taxes 2011: Family Business Estate Planning Building a Killer Strategic Plan
Residential Fire Sprinklers Grow Your Business With Residential Fire Sprinklers Residential Fire Sprinklers: Multipurpose Systems Introduction to NFPA 13D Standard for the Installation of Sprinkler Systems for One and Two Family Homes Types of Piping and Sprinklers for Residential Fire Sprinklers Hydraulics for Residential Fire Sprinkler Systems Social Media/Internet Marketing Your Business and Google Maps: Same As It Ever Was What the Heck is All This Social Media Stuff Anyway Pssst… Want to know why 80% of Google Ad Campaigns Fail? Social Networking and Blogging In The Workplace: The Good, The Bad and The Ugly Emerging Technologies/Energy and Water Efficiency Grow Your Business with Radiant Heating Integrated Heating Systems with Geothermal Food Waste Disposers, Renewable Energy and the Environment The Bradford White ICON System Get in the Mix – Adding Profitability to your Water Heater Business with Mixing Valves CONNECT 2010 Sneak Peak: Profiting from Energy and Water Efficiency Waterless Urinals: What You Need To Know Water Efficient Technologies
180 S. Washington St., P.O. Box 6808, Falls Church, VA 22046 (703) 237-8100, (800) 533-7694, Fax: (703) 237-7442 e-mail: [email protected] URL: http://www.phccweb.org
HR Personnel e.bulletins FREE, distributed monthly to PHCC Members via e-mail. Archives at: www.foundation.phccweb.org 2011 Bulletins Jan. Eleven 2011 Resolutions Feb. A Guide to Employee Discipline March Think You Can Do it All? Delegate! April A Guide to Successful Hiring May Preventing Employee Theft June FLSA: Exempt or Nonexempt? 2010 Bulletins Jan. HR New Year's Resolutions Feb. Training: You Can't Afford Not To! March Human Resources' Impact on Taxes April Healthcare Reform & its Effects on Small Biz May Are You in Compliance? June Servant Leadership Extra Healthcare Reform: Are You Prepared?
July Aug.
Drug Testing Done Right You Can't Fix Everything with Policies
July Aug. Sept. Oct. Nov. Dec.
Benefits Showdown: PTO vs. Traditional Leave Your Next Hire: Full or Part Time? Rules of the Road: Employee Drivers Stay Home! Keeping Sick Workers Away Guidelines for Technology Policies Putting Your Benefits to Work!
Contractor Resource Center - Facts and Stats FREE, a new set of business management & marketing articles is posted monthly at: www.foundation.phccweb.org. Below are the articles posted so far in 2011. More than 350 additional articles are available in the Facts & Stats Archive.
33 Ways to Overcome Price Objections Seeking the Cheapest Plumber in Town What Are the Odds? Brandwashing Hey, What's the Hurry? Multiple Generations in the Workplace Are Odors Hurting Your Repeat Business? How to Go Bankrupt Fasts & Stats on the Internet Calculating the Value of a Customer
Minimize Blame with "DiY" Customers The Missing Ingredient in Most Service Calls Apples, Actions, and Leopards Is There a "Quick Fix?" What's Your Company's Hassle Factor? Protect Your Good Name 5 Things Plumbers Do That Drive Customers Crazy Customer Service Food for Thought Use Your Brain! Making Lists and Goal Setting
Foundation E-Learning Virtual University PHCC members receive a 10% discount on contractor and journeyman online training through http://phccweb.360training.com. Over 100 topics are available, including OSHA 10 or 30 hour construction safety courses. Visit www.phccweb.org under “Contractor Resources / Apprentice and Journeyman Training / Online Contractor and Journeyman Training” to access the full list of courses.
Additional Resources This document is just a snapshot of the online resources available right now from the PHCC Educational Foundation. There are many additional live training events and publications available to help you and your employees. Please visit www.foundation.phccweb.org for more and please don’t forget to make your gift to help support our efforts. Thank you.
Quick Guide to Foundation Online Resources for Contractors PHCC Members can receive a version of this guide with active hyperlinks to all of these resources.
New & Archived Foundation Webinars FREE for PHCC Members, new webinars offered semi-monthly. Past webinar recordings are available online by logging in at www.phccweb.org, under “Meetings & Events/Online Training/Webinars/On Demand Webinars” Business Management
Who is Safeguarding Your Assets – Fraud in the Workplace Preventing Fraud-Real Life Examples from PHCC Members The Top Ten Questions Every Business Owner Should Know Worker Misclassification: What Every Contractor Needs to Know World-Class Service Culture - Boost Customer Retention The Stimulus: What’s In It For You and Your Customers EPA’s New Requirements for Home Contractors (2010) Benchmarking: Are You Winning or Losing in Business? “Stress Testing” the Family and Closely Held Business HR Compliance Issues for Government Contractors Double Your Revenue Boom or Bust: Predicting Your Business’s Future The Art of Negotiation Structure Your Company for Survival Advice Worth Taking An Employer’s Guide to Healthcare Reform Sharing the Wealth Drugs + Alcohol + Work Do Not Mix Lean for Service Cash is King Employee Motivation & Morale Decision Traps and Pitfalls Emerging from the Recession Estate Taxes 2011: Family Business Estate Planning Building a Killer Strategic Plan
Residential Fire Sprinklers Grow Your Business With Residential Fire Sprinklers Residential Fire Sprinklers: Multipurpose Systems Introduction to NFPA 13D Standard for the Installation of Sprinkler Systems for One and Two Family Homes Types of Piping and Sprinklers for Residential Fire Sprinklers Hydraulics for Residential Fire Sprinkler Systems Social Media/Internet Marketing Your Business and Google Maps: Same As It Ever Was What the Heck is All This Social Media Stuff Anyway Pssst… Want to know why 80% of Google Ad Campaigns Fail? Social Networking and Blogging In The Workplace: The Good, The Bad and The Ugly Emerging Technologies/Energy and Water Efficiency Grow Your Business with Radiant Heating Integrated Heating Systems with Geothermal Food Waste Disposers, Renewable Energy and the Environment The Bradford White ICON System Get in the Mix – Adding Profitability to your Water Heater Business with Mixing Valves CONNECT 2010 Sneak Peak: Profiting from Energy and Water Efficiency Waterless Urinals: What You Need To Know Water Efficient Technologies
180 S. Washington St., P.O. Box 6808, Falls Church, VA 22046 (703) 237-8100, (800) 533-7694, Fax: (703) 237-7442 e-mail: [email protected] URL: http://www.phccweb.org
HR Personnel e.bulletins FREE, distributed monthly to PHCC Members via e-mail. Archives at: www.foundation.phccweb.org 2011 Bulletins Jan. Eleven 2011 Resolutions Feb. A Guide to Employee Discipline March Think You Can Do it All? Delegate! April A Guide to Successful Hiring May Preventing Employee Theft June FLSA: Exempt or Nonexempt? 2010 Bulletins Jan. HR New Year's Resolutions Feb. Training: You Can't Afford Not To! March Human Resources' Impact on Taxes April Healthcare Reform & its Effects on Small Biz May Are You in Compliance? June Servant Leadership Extra Healthcare Reform: Are You Prepared?
July Aug.
Drug Testing Done Right You Can't Fix Everything with Policies
July Aug. Sept. Oct. Nov. Dec.
Benefits Showdown: PTO vs. Traditional Leave Your Next Hire: Full or Part Time? Rules of the Road: Employee Drivers Stay Home! Keeping Sick Workers Away Guidelines for Technology Policies Putting Your Benefits to Work!
Contractor Resource Center - Facts and Stats FREE, a new set of business management & marketing articles is posted monthly at: www.foundation.phccweb.org. Below are the articles posted so far in 2011. More than 350 additional articles are available in the Facts & Stats Archive.
33 Ways to Overcome Price Objections Seeking the Cheapest Plumber in Town What Are the Odds? Brandwashing Hey, What's the Hurry? Multiple Generations in the Workplace Are Odors Hurting Your Repeat Business? How to Go Bankrupt Fasts & Stats on the Internet Calculating the Value of a Customer
Minimize Blame with "DiY" Customers The Missing Ingredient in Most Service Calls Apples, Actions, and Leopards Is There a "Quick Fix?" What's Your Company's Hassle Factor? Protect Your Good Name 5 Things Plumbers Do That Drive Customers Crazy Customer Service Food for Thought Use Your Brain! Making Lists and Goal Setting
Foundation E-Learning Virtual University PHCC members receive a 10% discount on contractor and journeyman online training through http://phccweb.360training.com. Over 100 topics are available, including OSHA 10 or 30 hour construction safety courses. Visit www.phccweb.org under “Contractor Resources / Apprentice and Journeyman Training / Online Contractor and Journeyman Training” to access the full list of courses.
Additional Resources This document is just a snapshot of the online resources available right now from the PHCC Educational Foundation. There are many additional live training events and publications available to help you and your employees. Please visit www.foundation.phccweb.org for more and please don’t forget to make your gift to help support our efforts. Thank you.
