PMINU PPTSlides 4ConvPMI 042016
The 4 Project Conversations Why 75% (3 of 4) Are the Wrong Conversation
www.WorkplaceCommunciationExpert.com
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong C o Right n v e r s a t i o n Wrong
Right
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong C o Right n v e r s a t What is i communication o n Wrong like in this
Quadrant?
Right
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong
BMWs
C Wrong o n Wrong Conversations v e with the Wrong People r s Waste Your Time! a t i o n • How much time & energy do
these waste for you?
• Who are the BMWs in your world?
• ECCO – E = Empathize – C = Clarify – C = Confront – O = Offer
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
• ECCO E: Empathize = I can see you’re really frustrated because you’re not getting a reply from a key stakeholder… C: Clarify = So, can I ask a question? I’m wondering, are you just venting to get it off your chest, or would you like my help/advice on what to do? C: Confront = The reason I’m asking is I’m happy to help, it’s just that I’ve only got about 3 minutes right now to listen if you’re just venting, and O: Offer = if you want my help, let’s schedule another time where I can give you my full attention.
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong
What is C communication o Right like in this n v Quadrant? e r s a t i o n Wrong
BMWs
Right
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong
Path, or Procrastination
C o n v Right It’s Either a Path or e r Procrastination & It s s a Your Choice! t i o n • Ever thought you were having
“
’
”
a conversation with the right person, but weren’t?
• Communication procrastination?
• SAC – S = Specificity – A = Assertive – C = Commitment
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong
Right
Path
C o Right or n v e Procrastination r s a t i o n Wrong
BMWs
What is communication
like in this Quadrant?
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Right C Wrong o n v e r s a t i o • Ever n
Missed Opportunities “Credibility & Confidence Killing Conversation” have a conversation with ‘right person’ hijacked?
• How are these “missed opportunities?” • Use “Respectful ReBUTtals to get back on track
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
Wrong Conversation with the Right Person Use “Respectful ReBUTtals to get back on track.
Sounds like this:
Joe, excuse me a minute, I understand that XXXXXXX is really important for you because YYYYYYYY, and since our time is limited today, and we’ve got a hard deadline coming next Tuesday I really need us to discuss ZZZZZZ and get some direction from you.
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong C o n v e r s a t i o n
Path Right or Procrastination
Wrong
BMWs
Right
What is communication
like in this Quadrant?
Missed Opportunities
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Right C o n v Right e r s a t i o n
Path of Possibilities • Biggest challenges for you in this quadrant? – Getting front of “right person?” – Determining the “right conversation?” – Keeping conversation from being hijacked?
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Right C o n v Right e r s a t i o n
Path of Possibilities, Solutions & Growth • D1 = Determine (if they’re “the Right Person”) • D2 = Decide (which of 4 conversation topics?) • D3 = Deliver (apply the“4Ps”)
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation The 3 Ds for: The Right Conversation with the Right Person – D1 = Determine (if they’re “the Right Person”) • Do they have the authority? • Do they have the standing & credibility? • Do they have the relationships?
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation The 3 Ds for: The Right Conversation with the Right Person – D2 = Decide (which of 4 conversation topics) • About the relationship • About an issue • About performance (your’s, their’s, the project’s?) • About the future (your’s, their’s, the project’s)
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation The 3 Ds for: The Right Conversation with the Right Person – D3 = Deliver (applying the 3 P’s) • Prepare • Practice • Present
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation The Right Conversation with the Right Person • The “Right Conversation” Must Be Void of Emotion & Focus ONLY On:
– Observable Behavior – Indisputable Facts – Specific Requests
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong
Path
C o Right or n v e Procrastination r s a t i o n Wrong
BMWs
Right
Path of Possibilities Missed Opportunities
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
st 1
Segment Takeaways/ Learnings
BREAK 15-MINUTES
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
#1 Key to Building Having More of “The Right Conversations With the Right Person?”
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
#1 Key to Building Having More of “The Right Conversations With the Right Person?”
TRUST!
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
TRUST Defined:
“The absolute belief that this individual has my/team/org/project’s best interest in mind, and that they can and will do what they say they are going to do!
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
Keys to Building TRUST: •
Best interests in mind (ind./team/org/project)
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
Keys to Building TRUST: •
Best interests in mind (ind./team/org/project)
•
Best intentions/positive intent
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
Keys to Building TRUST: •
Best interests in mind (ind./team/org/project)
•
Best intentions/positive intent
•
Can do
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
Keys to Building TRUST: •
Best interests in mind (ind./team/org/project)
•
Best intentions/positive intent
•
Can do
•
Will do
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
Keys to Building TRUST: •
Best interests in mind (ind./team/org/project)
•
Best intentions/positive intent
•
Can do
•
Will do
•
Each is comfortable going to for help/advice, being vulnerable.
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
Keys to Building TRUST: • • • • •
Best interests in mind (ind./team/org/project) Best intentions/positive intent Can do Will do Each is comfortable going to for help/advice, being vulnerable.
•
What specific behaviors can you initiate to quickly build high levels of trust?
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
Keys to Building TRUST: “Seek first to understand” – Covey “Habit #5”
• Prepare for the WII-FM • - “What’s In It For Me?” • Ask & Listen WII-FM Questions & Answers: • What is most important to you regarding this project? (3X) • What is your max/min? • Listen for the E.D.G.E.
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
Keys to Building TRUST: • Listen for the E.D.G.E. • E = Esteem • D = Do More • G = Gain More • E = Enjoy More
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
Keys to Building TRUST:
2. SBAR for Status Updates –
S - Situation B - Background A - Assessment R - Recommendation
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
Keys to Building TRUST:
2. 4R Model for Making Requests –
R - Request R - Reasons R - Recommendation R - Results
nd 2
Segment Takeaways/ Learnings
BREAK 15-MINUTES
Mastering the 3 Levels of Communication Influence
www.WorkplaceCommunciationExpert.com
Mastering the 3 Levels of Communication Influence
Mastering the 3 Levels of Communication Influence
The Foundation
Mastering the 3 Levels of Communication Influence No Communication Happens Without Self-Communication!
Level 1:
The Foundation
Mastering the 3 Levels of Communication Influence No Communication Happens Without Self-Communication!
Level 1: Self-Communication
The Foundation
Mastering the 3 Levels of Communication Influence No Communication Happens Without Self-Communication! Self-Communication Drives: a) Emotions b) Self-Confidence c) Self-Esteem
Level 1: Self-Communication
The Foundation
Mastering the 3 Levels of Communication Influence No Communication Happens Without Self-Communication! Self-Communication Skills: a) b) c) d)
Emotional Mastery Triad Primary Focus Question Active Affirmations 7 Critical Communication Skills
Level 1: Self-Communication
The Foundation
Mastering the 3 Levels of Communication Influence
Level 2: Level 2: 1:1 Communication Level 1: Self-Communication
The Trust Builder The Foundation
Mastering the 3 Levels of Communication Influence
Level 2: Level 2: 1:1 Communication Communication 1:1 Level 1: Self-Communication
The Trust Builder The Foundation
Mastering the 3 Levels of Communication Influence 5 Leadership Approaches to This Level: Ø Avoidance Ø Address Promptly/Too soft Ø Address Promptly/Too strong Ø Too long to address/too soft Ø Too long to address/too strong
Level 2: Level 2: 1:1 Communication Communication 1:1 Level 1: Self-Communication
The Trust Builder The Foundation
Mastering the 3 Levels of Communication Influence Mastering the Communication Power Triad Ø Prompt Ø Direct Ø Respectful
Level 2: Level 2: 1:1 Communication Communication 1:1 Level 1: Self-Communication
The Trust Builder The Foundation
Mastering the 3 Levels of Communication Influence Mastering the Communication Power Triad Ø Prompt Ø Direct / Candid Ø Respectful
Level 2: 1:1 Communication
1
Prompt
4 2
Direct 3
Respectful
Mastering the 3 Levels of Communication Influence
Level 3:
The Impression Maker
Level 2: Level 2: 1:1 Communication Communication 1:1 Level 1: Self-Communication
The Trust Builder The Foundation
Mastering the 3 Levels of Communication Influence
Level 3: Public Communication
The Impression Maker
Level 2: Level 2: 1:1 Communication Communication 1:1 Level 1: Self-Communication
The Trust Builder The Foundation
Mastering the 3 Levels of Communication Influence
Ø Presenting & Influencing from in front of any audience.
Level 3: Public Communication
Ø Facilitating conversations and leading meetings from in front of the room. Ø Having your voice/ideas hear and being able to influence as a meeting participant around the conference room table.
Mastering the 3 Levels of Communication Influence
Level 3: Public Communication
The Impression Maker
Level 2: Level 2: 1:1 Communication Communication 1:1 Level 1: Self-Communication
The Trust Builder The Foundation
Mastering the 3 Levels of Communication Influence 3 Levels of Communication Influence Self-Assessment 1 = Rookie
Level 3:
(in need of a lot of training, coaching, development)
Public Communication
10 = Championship Caliber
Level 2: Level 2: 1:1 Communication Communication 1:1 Level 1: Self-Communication
(highly functioning in this area, minimal developmental needs)
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation Keys to Building TRUST & Having More of “The Right Conversations With the Right Person1” 1.
ECCO
2.
Empathy
3. 4.
8. 4 Possible conv. Topics Seek to understand with WII-FM questions. 9. Mastering The 3 Listen for the E.D.G.E. Levels of Communication
5.
Use the SBAR model.
6.
Use the 4R model.
7. 3 D’s for Identifying the right conv.
Influence
What will you: Start Doing? Stop Doing? Keep Doing?
“How You Pitch It, Determines How You Connect!”
www.WorkplaceCommunciationExpert.com
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong C o Right n v e r s a t i o n Wrong
Right
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong C o Right n v e r s a t What is i communication o n Wrong like in this
Quadrant?
Right
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong
BMWs
C Wrong o n Wrong Conversations v e with the Wrong People r s Waste Your Time! a t i o n • How much time & energy do
these waste for you?
• Who are the BMWs in your world?
• ECCO – E = Empathize – C = Clarify – C = Confront – O = Offer
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
• ECCO E: Empathize = I can see you’re really frustrated because you’re not getting a reply from a key stakeholder… C: Clarify = So, can I ask a question? I’m wondering, are you just venting to get it off your chest, or would you like my help/advice on what to do? C: Confront = The reason I’m asking is I’m happy to help, it’s just that I’ve only got about 3 minutes right now to listen if you’re just venting, and O: Offer = if you want my help, let’s schedule another time where I can give you my full attention.
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong
What is C communication o Right like in this n v Quadrant? e r s a t i o n Wrong
BMWs
Right
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong
Path, or Procrastination
C o n v Right It’s Either a Path or e r Procrastination & It s s a Your Choice! t i o n • Ever thought you were having
“
’
”
a conversation with the right person, but weren’t?
• Communication procrastination?
• SAC – S = Specificity – A = Assertive – C = Commitment
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong
Right
Path
C o Right or n v e Procrastination r s a t i o n Wrong
BMWs
What is communication
like in this Quadrant?
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Right C Wrong o n v e r s a t i o • Ever n
Missed Opportunities “Credibility & Confidence Killing Conversation” have a conversation with ‘right person’ hijacked?
• How are these “missed opportunities?” • Use “Respectful ReBUTtals to get back on track
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
Wrong Conversation with the Right Person Use “Respectful ReBUTtals to get back on track.
Sounds like this:
Joe, excuse me a minute, I understand that XXXXXXX is really important for you because YYYYYYYY, and since our time is limited today, and we’ve got a hard deadline coming next Tuesday I really need us to discuss ZZZZZZ and get some direction from you.
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong C o n v e r s a t i o n
Path Right or Procrastination
Wrong
BMWs
Right
What is communication
like in this Quadrant?
Missed Opportunities
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Right C o n v Right e r s a t i o n
Path of Possibilities • Biggest challenges for you in this quadrant? – Getting front of “right person?” – Determining the “right conversation?” – Keeping conversation from being hijacked?
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Right C o n v Right e r s a t i o n
Path of Possibilities, Solutions & Growth • D1 = Determine (if they’re “the Right Person”) • D2 = Decide (which of 4 conversation topics?) • D3 = Deliver (apply the“4Ps”)
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation The 3 Ds for: The Right Conversation with the Right Person – D1 = Determine (if they’re “the Right Person”) • Do they have the authority? • Do they have the standing & credibility? • Do they have the relationships?
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation The 3 Ds for: The Right Conversation with the Right Person – D2 = Decide (which of 4 conversation topics) • About the relationship • About an issue • About performance (your’s, their’s, the project’s?) • About the future (your’s, their’s, the project’s)
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation The 3 Ds for: The Right Conversation with the Right Person – D3 = Deliver (applying the 3 P’s) • Prepare • Practice • Present
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation The Right Conversation with the Right Person • The “Right Conversation” Must Be Void of Emotion & Focus ONLY On:
– Observable Behavior – Indisputable Facts – Specific Requests
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong
Path
C o Right or n v e Procrastination r s a t i o n Wrong
BMWs
Right
Path of Possibilities Missed Opportunities
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
st 1
Segment Takeaways/ Learnings
BREAK 15-MINUTES
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
#1 Key to Building Having More of “The Right Conversations With the Right Person?”
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
#1 Key to Building Having More of “The Right Conversations With the Right Person?”
TRUST!
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
TRUST Defined:
“The absolute belief that this individual has my/team/org/project’s best interest in mind, and that they can and will do what they say they are going to do!
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
Keys to Building TRUST: •
Best interests in mind (ind./team/org/project)
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
Keys to Building TRUST: •
Best interests in mind (ind./team/org/project)
•
Best intentions/positive intent
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
Keys to Building TRUST: •
Best interests in mind (ind./team/org/project)
•
Best intentions/positive intent
•
Can do
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
Keys to Building TRUST: •
Best interests in mind (ind./team/org/project)
•
Best intentions/positive intent
•
Can do
•
Will do
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
Keys to Building TRUST: •
Best interests in mind (ind./team/org/project)
•
Best intentions/positive intent
•
Can do
•
Will do
•
Each is comfortable going to for help/advice, being vulnerable.
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
Keys to Building TRUST: • • • • •
Best interests in mind (ind./team/org/project) Best intentions/positive intent Can do Will do Each is comfortable going to for help/advice, being vulnerable.
•
What specific behaviors can you initiate to quickly build high levels of trust?
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
Keys to Building TRUST: “Seek first to understand” – Covey “Habit #5”
• Prepare for the WII-FM • - “What’s In It For Me?” • Ask & Listen WII-FM Questions & Answers: • What is most important to you regarding this project? (3X) • What is your max/min? • Listen for the E.D.G.E.
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
Keys to Building TRUST: • Listen for the E.D.G.E. • E = Esteem • D = Do More • G = Gain More • E = Enjoy More
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
Keys to Building TRUST:
2. SBAR for Status Updates –
S - Situation B - Background A - Assessment R - Recommendation
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation
Keys to Building TRUST:
2. 4R Model for Making Requests –
R - Request R - Reasons R - Recommendation R - Results
nd 2
Segment Takeaways/ Learnings
BREAK 15-MINUTES
Mastering the 3 Levels of Communication Influence
www.WorkplaceCommunciationExpert.com
Mastering the 3 Levels of Communication Influence
Mastering the 3 Levels of Communication Influence
The Foundation
Mastering the 3 Levels of Communication Influence No Communication Happens Without Self-Communication!
Level 1:
The Foundation
Mastering the 3 Levels of Communication Influence No Communication Happens Without Self-Communication!
Level 1: Self-Communication
The Foundation
Mastering the 3 Levels of Communication Influence No Communication Happens Without Self-Communication! Self-Communication Drives: a) Emotions b) Self-Confidence c) Self-Esteem
Level 1: Self-Communication
The Foundation
Mastering the 3 Levels of Communication Influence No Communication Happens Without Self-Communication! Self-Communication Skills: a) b) c) d)
Emotional Mastery Triad Primary Focus Question Active Affirmations 7 Critical Communication Skills
Level 1: Self-Communication
The Foundation
Mastering the 3 Levels of Communication Influence
Level 2: Level 2: 1:1 Communication Level 1: Self-Communication
The Trust Builder The Foundation
Mastering the 3 Levels of Communication Influence
Level 2: Level 2: 1:1 Communication Communication 1:1 Level 1: Self-Communication
The Trust Builder The Foundation
Mastering the 3 Levels of Communication Influence 5 Leadership Approaches to This Level: Ø Avoidance Ø Address Promptly/Too soft Ø Address Promptly/Too strong Ø Too long to address/too soft Ø Too long to address/too strong
Level 2: Level 2: 1:1 Communication Communication 1:1 Level 1: Self-Communication
The Trust Builder The Foundation
Mastering the 3 Levels of Communication Influence Mastering the Communication Power Triad Ø Prompt Ø Direct Ø Respectful
Level 2: Level 2: 1:1 Communication Communication 1:1 Level 1: Self-Communication
The Trust Builder The Foundation
Mastering the 3 Levels of Communication Influence Mastering the Communication Power Triad Ø Prompt Ø Direct / Candid Ø Respectful
Level 2: 1:1 Communication
1
Prompt
4 2
Direct 3
Respectful
Mastering the 3 Levels of Communication Influence
Level 3:
The Impression Maker
Level 2: Level 2: 1:1 Communication Communication 1:1 Level 1: Self-Communication
The Trust Builder The Foundation
Mastering the 3 Levels of Communication Influence
Level 3: Public Communication
The Impression Maker
Level 2: Level 2: 1:1 Communication Communication 1:1 Level 1: Self-Communication
The Trust Builder The Foundation
Mastering the 3 Levels of Communication Influence
Ø Presenting & Influencing from in front of any audience.
Level 3: Public Communication
Ø Facilitating conversations and leading meetings from in front of the room. Ø Having your voice/ideas hear and being able to influence as a meeting participant around the conference room table.
Mastering the 3 Levels of Communication Influence
Level 3: Public Communication
The Impression Maker
Level 2: Level 2: 1:1 Communication Communication 1:1 Level 1: Self-Communication
The Trust Builder The Foundation
Mastering the 3 Levels of Communication Influence 3 Levels of Communication Influence Self-Assessment 1 = Rookie
Level 3:
(in need of a lot of training, coaching, development)
Public Communication
10 = Championship Caliber
Level 2: Level 2: 1:1 Communication Communication 1:1 Level 1: Self-Communication
(highly functioning in this area, minimal developmental needs)
The 4 Project Conversations Why 75% (3 o 4) Are the Wrong Conversation Keys to Building TRUST & Having More of “The Right Conversations With the Right Person1” 1.
ECCO
2.
Empathy
3. 4.
8. 4 Possible conv. Topics Seek to understand with WII-FM questions. 9. Mastering The 3 Listen for the E.D.G.E. Levels of Communication
5.
Use the SBAR model.
6.
Use the 4R model.
7. 3 D’s for Identifying the right conv.
Influence
What will you: Start Doing? Stop Doing? Keep Doing?
“How You Pitch It, Determines How You Connect!”
