WEI PPTSlides 4ConvPMI Fidelis102015
The 4 Workplace Conversations Why 75% (3 of 4) Are the Wrong Conversation
www.WorkplaceCommunciationExpert.com
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong C o Right n v e r s a t i o n Wrong
Right
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong C o Right n v e r s a t What is i communication o n Wrong like in this
Quadrant?
Right
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong
BMWs
C Wrong o n Wrong Conversations v e with the Wrong People r s Waste Your Time! a t i o n • How much time & energy do
these waste for you?
• Who are the BMWs in your world?
• ECCO – E = Empathize – C = Clarify – C = Confront – O = Offer
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation
• ECCO E: Empathize = I can see you’re really frustrated because you’re not getting a reply from a key stakeholder… C: Clarify = So, can I ask a question? I’m wondering, are you just venting to get it off your chest, or would you like my help/advice on what to do? C: Confront = The reason I’m asking is I’m happy to help, it’s just that I’ve only got about 3 minutes right now to listen if you’re just venting, and O: Offer = if you want my help, let’s schedule another time where I can give you my full attention.
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong
What is C communication o Right like in this n v Quadrant? e r s a t i o n Wrong
BMWs
Right
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong
Path, or Procrastination
C o n v Right It’s Either a Path or e r Procrastination & It s s a Your Choice! t i o n • Ever thought you were having
a conversation with the right person, but weren’t?
• Communication procrastination?
• SAC – S = Specificity – A = Assertive – C = Commitment
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong
Right
Path
C o Right or n v e Procrastination r s a t i o n Wrong
BMWs
What is communication
like in this Quadrant?
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Right C Wrong o n v e r s a t i o • Ever n
Missed Opportunities Credibility & Confidence Killing Conversation have a conversation with right person hijacked?
• How are these missed opportunities? • Use “Respectful ReBUTtals to get back on track
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation
Wrong Conversation with the Right Person Use “Respectful ReBUTtals to get back on track.
Sounds like this:
Joe, excuse me a minute, I understand that XXXXXXX is really important for you because YYYYYYYY, and since our time is limited today, and we’ve got a hard deadline coming next Tuesday I really need us to discuss ZZZZZZ and get some direction from you.
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong C o n v e r s a t i o n
Path Right or Procrastination
Wrong
BMWs
Right
What is communication
like in this Quadrant?
Missed Opportunities
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Right C o n v Right e r s a t i o n
Path of Possibilities • D1 = Determine (if they’re the Right Person ) • D2 = Decide (which of 4 conversation topics?) • D3 = Deliver (apply the 4Ps )
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation The 3 Ds for: The Right Conversation with the Right Person – D1 = Determine (if they’re the Right Person ) • Do they have the authority? • Do they have the standing & credibility? • Do they have the relationships?
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation The 3 Ds for: The Right Conversation with the Right Person – D2 = Decide (which of 4 conversation topics) • About the relationship • About an issue • About performance (your’s, their’s, the project’s?) • About the future (your’s, their’s, the project’s)
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation The 3 Ds for: The Right Conversation with the Right Person – D3 = Deliver (applying the 4 P s) • Prepare • Practice • Preface • Present
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation The Right Conversation with the Right Person • The Right Conversation Must Be Void of Emotion & Focus ONLY On:
– Observable Behavior – Indisputable Facts – Specific Requests
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Right C o n v Right e r s a t i o n
Path of Possibilities • Biggest challenges for you in this quadrant? – Getting front of right person? – Determining the right conversation? – Keeping conversation from being hijacked?
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong
Path
C o Right or n v e Procrastination r s a t i o n Wrong
BMWs
Right
Path of Possibilities Missed Opportunities
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong
Path
C o Right or n v e Procrastination r s a t i o n Wrong
BMWs
Right
Path of Possibilities Missed Opportunities
Path of Possibilities
Path of Problem Perpetuation
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation Bonus Strategy for the “RIGHT CONVERSATION”
SBAR – 60 Second Conversation • • • •
Situation Background Assessment Recommendation
www.WorkplaceCommunciationExpert.com
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong C o Right n v e r s a t i o n Wrong
Right
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong C o Right n v e r s a t What is i communication o n Wrong like in this
Quadrant?
Right
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong
BMWs
C Wrong o n Wrong Conversations v e with the Wrong People r s Waste Your Time! a t i o n • How much time & energy do
these waste for you?
• Who are the BMWs in your world?
• ECCO – E = Empathize – C = Clarify – C = Confront – O = Offer
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation
• ECCO E: Empathize = I can see you’re really frustrated because you’re not getting a reply from a key stakeholder… C: Clarify = So, can I ask a question? I’m wondering, are you just venting to get it off your chest, or would you like my help/advice on what to do? C: Confront = The reason I’m asking is I’m happy to help, it’s just that I’ve only got about 3 minutes right now to listen if you’re just venting, and O: Offer = if you want my help, let’s schedule another time where I can give you my full attention.
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong
What is C communication o Right like in this n v Quadrant? e r s a t i o n Wrong
BMWs
Right
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong
Path, or Procrastination
C o n v Right It’s Either a Path or e r Procrastination & It s s a Your Choice! t i o n • Ever thought you were having
a conversation with the right person, but weren’t?
• Communication procrastination?
• SAC – S = Specificity – A = Assertive – C = Commitment
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong
Right
Path
C o Right or n v e Procrastination r s a t i o n Wrong
BMWs
What is communication
like in this Quadrant?
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Right C Wrong o n v e r s a t i o • Ever n
Missed Opportunities Credibility & Confidence Killing Conversation have a conversation with right person hijacked?
• How are these missed opportunities? • Use “Respectful ReBUTtals to get back on track
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation
Wrong Conversation with the Right Person Use “Respectful ReBUTtals to get back on track.
Sounds like this:
Joe, excuse me a minute, I understand that XXXXXXX is really important for you because YYYYYYYY, and since our time is limited today, and we’ve got a hard deadline coming next Tuesday I really need us to discuss ZZZZZZ and get some direction from you.
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong C o n v e r s a t i o n
Path Right or Procrastination
Wrong
BMWs
Right
What is communication
like in this Quadrant?
Missed Opportunities
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Right C o n v Right e r s a t i o n
Path of Possibilities • D1 = Determine (if they’re the Right Person ) • D2 = Decide (which of 4 conversation topics?) • D3 = Deliver (apply the 4Ps )
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation The 3 Ds for: The Right Conversation with the Right Person – D1 = Determine (if they’re the Right Person ) • Do they have the authority? • Do they have the standing & credibility? • Do they have the relationships?
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation The 3 Ds for: The Right Conversation with the Right Person – D2 = Decide (which of 4 conversation topics) • About the relationship • About an issue • About performance (your’s, their’s, the project’s?) • About the future (your’s, their’s, the project’s)
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation The 3 Ds for: The Right Conversation with the Right Person – D3 = Deliver (applying the 4 P s) • Prepare • Practice • Preface • Present
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation The Right Conversation with the Right Person • The Right Conversation Must Be Void of Emotion & Focus ONLY On:
– Observable Behavior – Indisputable Facts – Specific Requests
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Right C o n v Right e r s a t i o n
Path of Possibilities • Biggest challenges for you in this quadrant? – Getting front of right person? – Determining the right conversation? – Keeping conversation from being hijacked?
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong
Path
C o Right or n v e Procrastination r s a t i o n Wrong
BMWs
Right
Path of Possibilities Missed Opportunities
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation Person Wrong
Path
C o Right or n v e Procrastination r s a t i o n Wrong
BMWs
Right
Path of Possibilities Missed Opportunities
Path of Possibilities
Path of Problem Perpetuation
The 4 Workplace Conversations Why 75% (3 o 4) Are the Wrong Conversation Bonus Strategy for the “RIGHT CONVERSATION”
SBAR – 60 Second Conversation • • • •
Situation Background Assessment Recommendation
