Product Overview
The simple solution for package management
Product Overview Contact: Louis Baccari Na'onal Installa'on Manager [email protected] 508-‐596-‐3394
2/11/15
Confiden'al and Proprietary
1
About Package Concierge The Company • • • • •
Leadership: decades of experience in mul'family housing and a proven track record of star'ng and building great companies. Financial strength: well financed with deep pocketed investors. Partnerships: backed by a publicly owned, world class U.S. manufacturer (Florence); strong na'onal rela'onships with the USPS, UPS and other carriers. Service: 800 number with 24/7 customer service for Residents. Customer SaEsfacEon: the largest property owners and managers in the country are using our system and they will vouch for the quality of our product and high service standards.
“Package Concierge is a Class A product for Class A buildings.” The Product • •
• • • • • •
Design: modern, sophis'cated look. So5ware: advanced technology built for the market; it is robust and user friendly – and data management is automated! Manufacturer: made in the USA in an ISO cer'fied factory, the hardware is built to last for years. Dependability: tested to 100,000 cycles. Security: unique double latch lock with lock guard. Flexibility: modular design that you can customize or install in an “L” or “U” shape. Safety: ETL cer'fied for fire and safety. Guarantee. We offer a 90-‐day 100% money back guarantee.
Confiden'al and Proprietary
2/11/15
2
How Package Concierge Works 1. Your resident orders a package on-‐line.
2. The delivery carrier delivers the package right into a Package Concierge locker.
3. As soon as the carrier closes the locker door, an email, text or phone call will go to the resident lelng them know they received a package.
4. Your resident goes to the kiosk, scans their key fob and enters their PIN to retrieve their package any 'me, 24/7.
Our online resources can provide addiEonal informaEon: • Website: www.packageconcierge.com • Product Demo: hfps://www.youtube.com/watch?v=lM8ms9_TjCs Confiden'al and Proprietary
2/11/15
3
Why this Amenity Makes Business Sense ✔
✔ ✔ ✔
✔
Increase staff capacity: Focus on resident services instead of package management. The 2014 NMHC study on package management looked at the daily burden in detail -‐ and our own studies are showing that each package takes 4-‐6 minutes to manage in and out. Decrease future operaEng costs: Invest in the future. Package management is a huge burden on your staff and it’s only going to get worse. MiEgate risks: Store your packages in secure lockers and reduce the risk of theo. Create addiEonal revenue: Enjoy the benefits of having your staff focus on selling and, if you decide to implement fees, then you can generate revenue to more than offset system opera'ng costs. Ask about our ROI Calculator to learn more. And the #1 REASON that invesEng in Package Concierge makes business sense is…..
Confiden'al and Proprietary
2/11/15
4
Why this Amenity Makes Business Sense ✔
#1 Reason – Increase Resident SaEsfacEon: NMHC studies are showing that package management is an amenity that mafers to Residents -‐ placing 2nd in importance only aoer Fitness Centers!1 Provide your residents with the convenience of 24/7 access to their packages with Package Concierge – and watch your Resident sa'sfac'on grow.2
Scale below shows rela've importance of each amenity for Residents 1=disagree 2=uninterested 3=neutral 4=interested 5=strongly agree
1 Sources: 2013 NMHC amenity preference study and 2014 NMHC study on package management
2 Anecdotal evidence suggests that proper'es with Package Concierge are improving their resident
sa'sfac'on sta's'cs. Ask us about our tes'monials.
Confiden'al and Proprietary
2/11/15
5
Market trends are clear Package management is going to become a larger problem over 'me for apartment management: online spending will grow by 9.5% annually – increasing from $288 billion in 2014 to $414 billion by 2018! (Source: Forester Research e-‐retailer forecast 2014 )
Online Sales ($ Billions) 500
The mountain of incoming packages will conEnue to grow….
400 300 200 100 0 2000
2009
2012
2013
2014
2015
2016
2017
The soluEon is clear too Our locker system is trend seXng and sophisEcated; your residents will love it.
Confiden'al and Proprietary
2/11/15
6
How many lockers will you need? A typical community with 225 units receives an average of 35 packages per day.(1) For best results, we recommend installing 1.75 lockers per package received on a daily basis. With that in mind, we suggest the following guidelines:
Units
Est No. of Residents (2)
EsEmated Daily Package Volume
EsEmated Lockers Required
0-‐75
0-‐115
15
34
75-‐150
115-‐235
15-‐30
34-‐54
PC7-‐34, PC7-‐54
150-‐250
235-‐350
30-‐40
54-‐70
250-‐350+
350-‐460+
40-‐80+
70-‐102+
PC7-‐54, PC7-‐70 PC7-‐70, PC7-‐82, PC7-‐102 PC-‐Custom
Product OpEons (3) PC7-‐34, PC-‐Custom
Keep in mind: (1) Package volume can vary considerably by community and should be verified before purchasing a locker system (2) We used a ra'o of 1.55 residents per unit for this guideline. That number can vary considerably depending on the product mix (studios, one beds, two beds, etc.). (3) Custom configuraEons are also available. Please consult with a Package Concierge Sales Specialist.
Confiden'al and Proprietary
2/11/15
7
Our Standard Systems* PC7-‐34
5 tower modules, 34 lockers Length: 7.25’ (87.05”) Property Size: 0-‐75 units*
PC7-‐54
7 tower modules, 54 lockers Length: 10.13’ (121.55”) Property Size: 75-‐150 units*
PC7-‐70
9 tower modules, 70 lockers Length: 13’ (156.05”) Property size: 150-‐250 units*
PC7-‐82
11 tower modules, 82 lockers Length: 15.9’ (190.55”) Property size: 250-‐350 units*
PC7-‐102
13 tower modules, 102 lockers Length: 18.75’ (225.05”) Property size: 350+ units* * Notes: System configura'ons were designed using industry data about package size mix. Standard locker heights come in (5) sizes: 4.8”, 10.2”, 15.6”, 21” and 26.4”. Interior locker width is 13.5” and locker depth is 22.75”. Exterior module width is 17.25” and height is 86.7”. For installa'on, we require an addi'onal 6” of clearance over the system and an addi'onal 2” of clearance on the leo and right sides of the system. Custom sizes are also available. Property sizes are guidelines only. Please consult a sales associate. Confiden'al and Proprietary
2/11/15
8
Product SpecificaEons: Hardware Best i n Class Kiosk Design SEll Camera: Every 'me the kiosk is used, a camera takes a picture of the user. So we always know who is accessing the system. RFID Reader: This reader allows Residents to use their property key FOBs to use the system. Barcode Reader: This reader will scan package barcodes so tracking numbers can be read into the kiosk. Standard Modules
86.7”
17.25”
Durable: US manufactured from high gauge, durable steel. Scalable: fully scalable by tower module if you need to add capacity for larger communi'es or high package volume. (Each kiosk can accommodate up to 20 modules or 156 lockers.) Flexible: you can custom order “U” or “L” shape configura'ons to fit into exis'ng spaces Fast: produc'on lead 'me is 4 weeks for standard configura'ons. Confiden'al and Proprietary
2/11/15
9
Product SpecificaEons: Hardware Part Module side and back panels Module Doors
Material
ASTM A1008 CS Type B Steel, Powder Coat Finish ASTM A1008 CS Type B Steel, Powder Coat Finish ASTM A1008 CS Type B Steel, Powder Coat Finish
Thickness (inches) 18 GA (.048) Thickness 16 GA (.060) Thickness 14 GA (.075) Thickness
Module Door Latch Point
18-‐8 Stainless Steel Rod, Mill Finish
.19 Diameter
Module Latch
304 Stainless Steel, 2B Finish
.12 Thickness
Module Shelf
5052-‐H32 Aluminum, Mill Finish
.05 Thickness
Module Crossbar / Shelf Support
Extruded 6063-‐T6 Aluminum, Clear Anodize Finish
0.60 X 0.60 U-‐Shape Cross Sec'on
Module Master Manual Access Release 304 Stainless Steel, 2B Finish
.05 Thickness
Module Master Access Latching Cam
.12 Thickness
Module Assembly Top Module Assembly Joiners and Finish Panels Module Base
304 Stainless Steel, 2B Finish ASTM A1008 CS Type B Steel, Powder Coat Finish ASTM A1008 CS Type B Steel, Powder Coat Finish ASTM A1008 CS Type B Steel, Powder Coat Finish ASTM A36 Mild Steel, Powder Coat Finish
18 GA (.048) Thickness 18 GA (.048) Thickness 14 GA (.075) Thickness .19 Thickness
LEED InformaEon
Materials and Resources Credit 5: Regional Materials
Products used within 500 miles of Manhafan, KS may contribute to this credit.
Materials and Resources Credit 4: Recycled Content
Our product contains 20% pre-‐ and 30% post-‐ consumer recycled content. Thus, 40% of the total dollars spent on our products may contribute to the Recycled Content Credit.
TesEng & Safety
Door & Switch Tes'ng
Tested for 100,000+ cycles The Package Concierge locker system, manufactured by Florence Corpora'on, complies with the Standards and requirements of UL-‐2361 and is iden'fied with the ETL Listed Mark. (ETL Cer'fica'on #: 4010527)
Confiden'al and Proprietary
10
Product SpecificaEons: So5ware Standard Interface • User friendly Windows 7 Embedded •
Locker control sooware
•
Screen saver sooware and interface
•
Property database and Resident portal
•
Management portal with system controls and analy'cal repor'ng sooware 24/7 system remote monitoring and customer service
• •
OpEonal Community feature with robust property communicaEon tools
Management Portal
Confiden'al and Proprietary
2/11/15
11
Other Key Features
All delivery carriers use the Package Concierge System.
(We make it easy for them. It only takes 10 seconds to deliver a package!)
Our U.S. manufacturing partner is world class • • • • •
Florence Manufacturing In business since 1934 Based in Manhafan, Kansas Owned by Gibraltar Industries, a publicly traded company ISO 9001 and 14001 cer'fied
We also have a naEonal footprint of highly skilled installers who work on both installa'ons and service.
We developed so5ware scripts to work with mul'family sooware • • • • •
Yardi Realpage MRI Property Solu'ons AMSI
Our system meets the accessibility requirements of the Fair Housing Act
(Accessibility is managed through our Sooware.
When residents register on our system, they can indicate that they have an accessibility requirement. When they do, all packages for that resident will only deliver into lockers that are 48” or lower on the system.)
Our so5ware has received rave reviews from property managers, delivery carriers and residents alike for ease of use.
Confiden'al and Proprietary
2/11/15
12
Color OpEons
• The Package Concierge System comes in 12 standard colors, all with a lightly pebbled finish that is very easy to maintain. • Note that we can also color match any Pantone color (longer lead 'me required).
Confiden'al and Proprietary
2/11/15
13
What is Required for InstallaEon ? Spacing and System Clearance Requirements • • •
2” clearance on either side (Example: A PC7-‐54, with system width of 121.55” would required 125.55” with clearance). 6” clearance above the system. For custom systems we have the ability to install with less clearance above the system. 1.5”-‐3” clearance behind the system (to allow room for plug).
Electrical & Ethernet Requirements • • • •
120 AC, 15A electrical outlet within 7 horizontal o. of the kiosk. Bofom of outlet faceplate must be installed at 87” above finished floor (AFF). CAT5e Ethernet outlet adjacent to the electrical outlet, at the same height AFF. Basic DSL connec'on with dynamic IP address setup. Power source and internet line must be in place and opera;onal a minimum of 14 days prior to delivery of the system. Internet service must be available on the day of the installa;on for tes;ng and commissioning the kiosk.
Other Requirements •
System must be installed in a loca'on fully protected from impact of weather. For op'mum opera'on of the locker system, ambient temperature should be between 32°F -‐ 95°F / 0°C -‐ 35°C).
•
Client is responsible for removing cra'ng material aoer the product is installed.
•
Client will provide ini'al property and resident data.
Confiden'al and Proprietary
2/11/15
14
Sampling of Customers
Confiden'al and Proprietary
2/11/15
15
Ava Liile Tokyo
Ava Liile Tokyo -‐ Los Angeles, CA • 280 Unit property (1 building). • They installed a custom 66 locker system in a built out space in the wall. • With the system installed in a new construc'on property, the design team was able to perfectly incorporate the system into the décor of the lobby, adding to the esthe'cs of the space. Confiden'al and Proprietary
2/11/15
16
800 Madison
800 Madison -‐ Hoboken, NJ • 217 Unit property (1 building). • They installed our a custom 82-‐locker system in a space that they renovated especially for the product. • They installed 82 lockers because of the high volume of packages they receive (young, professional demographic). • The system is installed in an “L” shape in order to take advantage of the available space.
Confiden'al and Proprietary
2/11/15
17
Chelsea Place
Chelsea Place -‐ Chelsea, MA • 57 Unit property (1 building). • Chelsea Place is only staffed 2 days per week. • They installed our smallest standard system -‐ (1) 34-‐locker system in their entrance ves'bule – and they “trimmed” it into the wall to finish it nicely. • One of the biggest users of the system at Chelsea Place is the property manager who has packages delivered to herself on days when she is not at the building. Confiden'al and Proprietary
2/11/15
18
1000 Jefferson
1000 Jefferson-‐ Hoboken, NJ • 217 Unit property (2 buildings). • Enormous package volume. • Greystar purchased 1 system for each of the 2 buildings on this property. • They eliminated a concierge shio to generate an ROI. Confiden'al and Proprietary
2/11/15
19
The George
The George -‐ Wheaton, MD • 194 Unit property (1 building). • They installed our standard 70-‐locker system on a wall adjacent to their mail boxes. • They chose the color white – to match the mail box color exactly. • The space looks beau'ful. It’s modern and in keeping with the contemporary design of the space. Confiden'al and Proprietary
2/11/15
20
Cambridge Park
Cambridge Park -‐ Cambridge, MA • 312 Unit property (1 building). • Cambridge Park had 24/7 concierge staff. They eliminated the overnight staff posi'on when they installed this system. • They installed (1) 70-‐locker standard system in their entrance to support and supplement the day and evening concierge. Confiden'al and Proprietary
2/11/15
21
Flats on D
Flats on D -‐ Boston, MA • 100 Unit property (1 building). • They installed our standard 60 locker system into a built out space in the wall. • Since this was installed during the construc'on of the property, as with the AVA Lifle Tokyo install, the design team was able to incorporate the system into the décor of the lobby, adding to the esthe'cs of the space. Confiden'al and Proprietary
2/11/15
22
75 Tresser
75 Tresser -‐ Stamford, CT • 344 Unit property (1 building). • New construc'on leasing up in Spring of 2014 • They installed our standard 76-‐locker system into a “nook” in their main entrance area – which was built especially to house the system. Confiden'al and Proprietary
2/11/15
23
Highpoint
Highpoint Apartments -‐ Quincy, MA • 400 Unit property (4 buildings). • They installed our standard 70 locker system in a space that used to hold vending machines. • The system is located in the clubhouse lobby of the property and has considerably cut down on the 'me office staff spends on package management.
Confiden'al and Proprietary
2/11/15
24
Millington at Merrill Creek
Millington at Merrill Creek – Everei WA • 344 Unit property (garden style, mul'ple buildings). • Aoer crea'ng a space that could be available to residents 24/7 in the club house, the owner – Security Proper'es – installed a 90 locker, L-‐shape system to accommodate high package volume. Confiden'al and Proprietary
2/11/15
25
Resident Quote:
“I just wanted to let you know that my husband and I both love the package concierge. It’s so nice to have a package service that’s open 24 hours a day and get a message saying that the item has arrived safely. Plus it probably lets the staff focus on things besides fetching boxes. Thanks so much for this new innovation!”
-Audrey W. of Falkland Chase
January 2015
www.packageconcierge.com 1.888.989.7225
2/11/15
Confiden'al and Proprietary
26
Product Overview Contact: Louis Baccari Na'onal Installa'on Manager [email protected] 508-‐596-‐3394
2/11/15
Confiden'al and Proprietary
1
About Package Concierge The Company • • • • •
Leadership: decades of experience in mul'family housing and a proven track record of star'ng and building great companies. Financial strength: well financed with deep pocketed investors. Partnerships: backed by a publicly owned, world class U.S. manufacturer (Florence); strong na'onal rela'onships with the USPS, UPS and other carriers. Service: 800 number with 24/7 customer service for Residents. Customer SaEsfacEon: the largest property owners and managers in the country are using our system and they will vouch for the quality of our product and high service standards.
“Package Concierge is a Class A product for Class A buildings.” The Product • •
• • • • • •
Design: modern, sophis'cated look. So5ware: advanced technology built for the market; it is robust and user friendly – and data management is automated! Manufacturer: made in the USA in an ISO cer'fied factory, the hardware is built to last for years. Dependability: tested to 100,000 cycles. Security: unique double latch lock with lock guard. Flexibility: modular design that you can customize or install in an “L” or “U” shape. Safety: ETL cer'fied for fire and safety. Guarantee. We offer a 90-‐day 100% money back guarantee.
Confiden'al and Proprietary
2/11/15
2
How Package Concierge Works 1. Your resident orders a package on-‐line.
2. The delivery carrier delivers the package right into a Package Concierge locker.
3. As soon as the carrier closes the locker door, an email, text or phone call will go to the resident lelng them know they received a package.
4. Your resident goes to the kiosk, scans their key fob and enters their PIN to retrieve their package any 'me, 24/7.
Our online resources can provide addiEonal informaEon: • Website: www.packageconcierge.com • Product Demo: hfps://www.youtube.com/watch?v=lM8ms9_TjCs Confiden'al and Proprietary
2/11/15
3
Why this Amenity Makes Business Sense ✔
✔ ✔ ✔
✔
Increase staff capacity: Focus on resident services instead of package management. The 2014 NMHC study on package management looked at the daily burden in detail -‐ and our own studies are showing that each package takes 4-‐6 minutes to manage in and out. Decrease future operaEng costs: Invest in the future. Package management is a huge burden on your staff and it’s only going to get worse. MiEgate risks: Store your packages in secure lockers and reduce the risk of theo. Create addiEonal revenue: Enjoy the benefits of having your staff focus on selling and, if you decide to implement fees, then you can generate revenue to more than offset system opera'ng costs. Ask about our ROI Calculator to learn more. And the #1 REASON that invesEng in Package Concierge makes business sense is…..
Confiden'al and Proprietary
2/11/15
4
Why this Amenity Makes Business Sense ✔
#1 Reason – Increase Resident SaEsfacEon: NMHC studies are showing that package management is an amenity that mafers to Residents -‐ placing 2nd in importance only aoer Fitness Centers!1 Provide your residents with the convenience of 24/7 access to their packages with Package Concierge – and watch your Resident sa'sfac'on grow.2
Scale below shows rela've importance of each amenity for Residents 1=disagree 2=uninterested 3=neutral 4=interested 5=strongly agree
1 Sources: 2013 NMHC amenity preference study and 2014 NMHC study on package management
2 Anecdotal evidence suggests that proper'es with Package Concierge are improving their resident
sa'sfac'on sta's'cs. Ask us about our tes'monials.
Confiden'al and Proprietary
2/11/15
5
Market trends are clear Package management is going to become a larger problem over 'me for apartment management: online spending will grow by 9.5% annually – increasing from $288 billion in 2014 to $414 billion by 2018! (Source: Forester Research e-‐retailer forecast 2014 )
Online Sales ($ Billions) 500
The mountain of incoming packages will conEnue to grow….
400 300 200 100 0 2000
2009
2012
2013
2014
2015
2016
2017
The soluEon is clear too Our locker system is trend seXng and sophisEcated; your residents will love it.
Confiden'al and Proprietary
2/11/15
6
How many lockers will you need? A typical community with 225 units receives an average of 35 packages per day.(1) For best results, we recommend installing 1.75 lockers per package received on a daily basis. With that in mind, we suggest the following guidelines:
Units
Est No. of Residents (2)
EsEmated Daily Package Volume
EsEmated Lockers Required
0-‐75
0-‐115
15
34
75-‐150
115-‐235
15-‐30
34-‐54
PC7-‐34, PC7-‐54
150-‐250
235-‐350
30-‐40
54-‐70
250-‐350+
350-‐460+
40-‐80+
70-‐102+
PC7-‐54, PC7-‐70 PC7-‐70, PC7-‐82, PC7-‐102 PC-‐Custom
Product OpEons (3) PC7-‐34, PC-‐Custom
Keep in mind: (1) Package volume can vary considerably by community and should be verified before purchasing a locker system (2) We used a ra'o of 1.55 residents per unit for this guideline. That number can vary considerably depending on the product mix (studios, one beds, two beds, etc.). (3) Custom configuraEons are also available. Please consult with a Package Concierge Sales Specialist.
Confiden'al and Proprietary
2/11/15
7
Our Standard Systems* PC7-‐34
5 tower modules, 34 lockers Length: 7.25’ (87.05”) Property Size: 0-‐75 units*
PC7-‐54
7 tower modules, 54 lockers Length: 10.13’ (121.55”) Property Size: 75-‐150 units*
PC7-‐70
9 tower modules, 70 lockers Length: 13’ (156.05”) Property size: 150-‐250 units*
PC7-‐82
11 tower modules, 82 lockers Length: 15.9’ (190.55”) Property size: 250-‐350 units*
PC7-‐102
13 tower modules, 102 lockers Length: 18.75’ (225.05”) Property size: 350+ units* * Notes: System configura'ons were designed using industry data about package size mix. Standard locker heights come in (5) sizes: 4.8”, 10.2”, 15.6”, 21” and 26.4”. Interior locker width is 13.5” and locker depth is 22.75”. Exterior module width is 17.25” and height is 86.7”. For installa'on, we require an addi'onal 6” of clearance over the system and an addi'onal 2” of clearance on the leo and right sides of the system. Custom sizes are also available. Property sizes are guidelines only. Please consult a sales associate. Confiden'al and Proprietary
2/11/15
8
Product SpecificaEons: Hardware Best i n Class Kiosk Design SEll Camera: Every 'me the kiosk is used, a camera takes a picture of the user. So we always know who is accessing the system. RFID Reader: This reader allows Residents to use their property key FOBs to use the system. Barcode Reader: This reader will scan package barcodes so tracking numbers can be read into the kiosk. Standard Modules
86.7”
17.25”
Durable: US manufactured from high gauge, durable steel. Scalable: fully scalable by tower module if you need to add capacity for larger communi'es or high package volume. (Each kiosk can accommodate up to 20 modules or 156 lockers.) Flexible: you can custom order “U” or “L” shape configura'ons to fit into exis'ng spaces Fast: produc'on lead 'me is 4 weeks for standard configura'ons. Confiden'al and Proprietary
2/11/15
9
Product SpecificaEons: Hardware Part Module side and back panels Module Doors
Material
ASTM A1008 CS Type B Steel, Powder Coat Finish ASTM A1008 CS Type B Steel, Powder Coat Finish ASTM A1008 CS Type B Steel, Powder Coat Finish
Thickness (inches) 18 GA (.048) Thickness 16 GA (.060) Thickness 14 GA (.075) Thickness
Module Door Latch Point
18-‐8 Stainless Steel Rod, Mill Finish
.19 Diameter
Module Latch
304 Stainless Steel, 2B Finish
.12 Thickness
Module Shelf
5052-‐H32 Aluminum, Mill Finish
.05 Thickness
Module Crossbar / Shelf Support
Extruded 6063-‐T6 Aluminum, Clear Anodize Finish
0.60 X 0.60 U-‐Shape Cross Sec'on
Module Master Manual Access Release 304 Stainless Steel, 2B Finish
.05 Thickness
Module Master Access Latching Cam
.12 Thickness
Module Assembly Top Module Assembly Joiners and Finish Panels Module Base
304 Stainless Steel, 2B Finish ASTM A1008 CS Type B Steel, Powder Coat Finish ASTM A1008 CS Type B Steel, Powder Coat Finish ASTM A1008 CS Type B Steel, Powder Coat Finish ASTM A36 Mild Steel, Powder Coat Finish
18 GA (.048) Thickness 18 GA (.048) Thickness 14 GA (.075) Thickness .19 Thickness
LEED InformaEon
Materials and Resources Credit 5: Regional Materials
Products used within 500 miles of Manhafan, KS may contribute to this credit.
Materials and Resources Credit 4: Recycled Content
Our product contains 20% pre-‐ and 30% post-‐ consumer recycled content. Thus, 40% of the total dollars spent on our products may contribute to the Recycled Content Credit.
TesEng & Safety
Door & Switch Tes'ng
Tested for 100,000+ cycles The Package Concierge locker system, manufactured by Florence Corpora'on, complies with the Standards and requirements of UL-‐2361 and is iden'fied with the ETL Listed Mark. (ETL Cer'fica'on #: 4010527)
Confiden'al and Proprietary
10
Product SpecificaEons: So5ware Standard Interface • User friendly Windows 7 Embedded •
Locker control sooware
•
Screen saver sooware and interface
•
Property database and Resident portal
•
Management portal with system controls and analy'cal repor'ng sooware 24/7 system remote monitoring and customer service
• •
OpEonal Community feature with robust property communicaEon tools
Management Portal
Confiden'al and Proprietary
2/11/15
11
Other Key Features
All delivery carriers use the Package Concierge System.
(We make it easy for them. It only takes 10 seconds to deliver a package!)
Our U.S. manufacturing partner is world class • • • • •
Florence Manufacturing In business since 1934 Based in Manhafan, Kansas Owned by Gibraltar Industries, a publicly traded company ISO 9001 and 14001 cer'fied
We also have a naEonal footprint of highly skilled installers who work on both installa'ons and service.
We developed so5ware scripts to work with mul'family sooware • • • • •
Yardi Realpage MRI Property Solu'ons AMSI
Our system meets the accessibility requirements of the Fair Housing Act
(Accessibility is managed through our Sooware.
When residents register on our system, they can indicate that they have an accessibility requirement. When they do, all packages for that resident will only deliver into lockers that are 48” or lower on the system.)
Our so5ware has received rave reviews from property managers, delivery carriers and residents alike for ease of use.
Confiden'al and Proprietary
2/11/15
12
Color OpEons
• The Package Concierge System comes in 12 standard colors, all with a lightly pebbled finish that is very easy to maintain. • Note that we can also color match any Pantone color (longer lead 'me required).
Confiden'al and Proprietary
2/11/15
13
What is Required for InstallaEon ? Spacing and System Clearance Requirements • • •
2” clearance on either side (Example: A PC7-‐54, with system width of 121.55” would required 125.55” with clearance). 6” clearance above the system. For custom systems we have the ability to install with less clearance above the system. 1.5”-‐3” clearance behind the system (to allow room for plug).
Electrical & Ethernet Requirements • • • •
120 AC, 15A electrical outlet within 7 horizontal o. of the kiosk. Bofom of outlet faceplate must be installed at 87” above finished floor (AFF). CAT5e Ethernet outlet adjacent to the electrical outlet, at the same height AFF. Basic DSL connec'on with dynamic IP address setup. Power source and internet line must be in place and opera;onal a minimum of 14 days prior to delivery of the system. Internet service must be available on the day of the installa;on for tes;ng and commissioning the kiosk.
Other Requirements •
System must be installed in a loca'on fully protected from impact of weather. For op'mum opera'on of the locker system, ambient temperature should be between 32°F -‐ 95°F / 0°C -‐ 35°C).
•
Client is responsible for removing cra'ng material aoer the product is installed.
•
Client will provide ini'al property and resident data.
Confiden'al and Proprietary
2/11/15
14
Sampling of Customers
Confiden'al and Proprietary
2/11/15
15
Ava Liile Tokyo
Ava Liile Tokyo -‐ Los Angeles, CA • 280 Unit property (1 building). • They installed a custom 66 locker system in a built out space in the wall. • With the system installed in a new construc'on property, the design team was able to perfectly incorporate the system into the décor of the lobby, adding to the esthe'cs of the space. Confiden'al and Proprietary
2/11/15
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800 Madison
800 Madison -‐ Hoboken, NJ • 217 Unit property (1 building). • They installed our a custom 82-‐locker system in a space that they renovated especially for the product. • They installed 82 lockers because of the high volume of packages they receive (young, professional demographic). • The system is installed in an “L” shape in order to take advantage of the available space.
Confiden'al and Proprietary
2/11/15
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Chelsea Place
Chelsea Place -‐ Chelsea, MA • 57 Unit property (1 building). • Chelsea Place is only staffed 2 days per week. • They installed our smallest standard system -‐ (1) 34-‐locker system in their entrance ves'bule – and they “trimmed” it into the wall to finish it nicely. • One of the biggest users of the system at Chelsea Place is the property manager who has packages delivered to herself on days when she is not at the building. Confiden'al and Proprietary
2/11/15
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1000 Jefferson
1000 Jefferson-‐ Hoboken, NJ • 217 Unit property (2 buildings). • Enormous package volume. • Greystar purchased 1 system for each of the 2 buildings on this property. • They eliminated a concierge shio to generate an ROI. Confiden'al and Proprietary
2/11/15
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The George
The George -‐ Wheaton, MD • 194 Unit property (1 building). • They installed our standard 70-‐locker system on a wall adjacent to their mail boxes. • They chose the color white – to match the mail box color exactly. • The space looks beau'ful. It’s modern and in keeping with the contemporary design of the space. Confiden'al and Proprietary
2/11/15
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Cambridge Park
Cambridge Park -‐ Cambridge, MA • 312 Unit property (1 building). • Cambridge Park had 24/7 concierge staff. They eliminated the overnight staff posi'on when they installed this system. • They installed (1) 70-‐locker standard system in their entrance to support and supplement the day and evening concierge. Confiden'al and Proprietary
2/11/15
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Flats on D
Flats on D -‐ Boston, MA • 100 Unit property (1 building). • They installed our standard 60 locker system into a built out space in the wall. • Since this was installed during the construc'on of the property, as with the AVA Lifle Tokyo install, the design team was able to incorporate the system into the décor of the lobby, adding to the esthe'cs of the space. Confiden'al and Proprietary
2/11/15
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75 Tresser
75 Tresser -‐ Stamford, CT • 344 Unit property (1 building). • New construc'on leasing up in Spring of 2014 • They installed our standard 76-‐locker system into a “nook” in their main entrance area – which was built especially to house the system. Confiden'al and Proprietary
2/11/15
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Highpoint
Highpoint Apartments -‐ Quincy, MA • 400 Unit property (4 buildings). • They installed our standard 70 locker system in a space that used to hold vending machines. • The system is located in the clubhouse lobby of the property and has considerably cut down on the 'me office staff spends on package management.
Confiden'al and Proprietary
2/11/15
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Millington at Merrill Creek
Millington at Merrill Creek – Everei WA • 344 Unit property (garden style, mul'ple buildings). • Aoer crea'ng a space that could be available to residents 24/7 in the club house, the owner – Security Proper'es – installed a 90 locker, L-‐shape system to accommodate high package volume. Confiden'al and Proprietary
2/11/15
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Resident Quote:
“I just wanted to let you know that my husband and I both love the package concierge. It’s so nice to have a package service that’s open 24 hours a day and get a message saying that the item has arrived safely. Plus it probably lets the staff focus on things besides fetching boxes. Thanks so much for this new innovation!”
-Audrey W. of Falkland Chase
January 2015
www.packageconcierge.com 1.888.989.7225
2/11/15
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