rep overview using reporting system
An Overall Look at the Survey Feedback Reporting System Survey results are available for brokers, managers and agents in real time on a password protected website. Survey feedback consists of statistical reports aggregated from the questions on the surveys, and all the written comments that sellers and buyers may have volunteered. Survey results, which are compiled into easy to understand and interpret reports, help brokers and managers improve client satisfaction and attract prospective clients. Learn to fully utilize the feedback. Of greatest benefit to you would be to learn details about the survey reporting system by attending a webinar on the subject. Or, call Quality Service Certification, Inc. (QSC), and request a personal tour of the web-system system, which shows how best to use the reports for management purposes. With over one million surveys sent during fifteen years of serving the real estate industry, QSC has earned the trust of numerous brokerages in both the United States and Canada. Broker Reporting System. The broker may view aggregated results on a company, office or individual agent level. The data is broken down into overall statistics covering combined seller and buyer data. It is further separated into buyer statistics and seller statistics. Statistics are compiled for each survey question and displayed on a company or office level. Individual agent survey statistics and written customer comments may also be viewed. Offices and even individual agents may be stacked ranked in several categories with just a click of the mouse.
Overall Satisfaction Rating. There is an overall satisfaction question on both the buyer and seller survey. After at least two surveys are returned, the compiled score of this question becomes each agent’s Customer Satisfaction Rating (CSR), and may be displayed by an agent on our consumer-facing website RatedAgent.com or other social media. It is a stand- alone category, easy to interpret, explain and plan awards around, which can be displayed in reports for individual agents, offices or the company as a whole.
BB#1 XI.
6/13
Overall Satisfaction Rating. There is an overall satisfaction question on both the buyer and seller survey. After at least two surveys are returned, the compiled score of this question becomes each agent’s Customer Satisfaction Rating (CSR), and may be displayed by an agent on our consumer-facing website RatedAgent.com or other social media. It is a stand- alone category, easy to interpret, explain and plan awards around, which can be displayed in reports for individual agents, offices or the company as a whole.
BB#1 XI.
6/13
