Risk Management â Insuring your Operations
Risk Management – Insuring your Operations National RTAP October 30, 2017
Non Profit Insurance Program • History – Community Transportation Association of the Northwest (CTA-NW) nonprofit transportation providers requested legislation – 2004 Washington State Governor signed bill authorizing nonprofits to form an insurance pool
NPIP Mission Statement Created by and for nonprofit organizations, the Non Profit Insurance Program provides risk management solutions and stable, affordable insurance.
Vision Statement Provide the best insurance products and risk management solutions for nonprofits.
Core Values Quality, Integrity, Respect, Community, Partnership, Responsive, Reliable, Innovative
Program Structure
Member
Board of Directors Insurance Agent
Underwriting
Risk Management
Claims
Accounting
Administration
NPIP Membership 900 800
790
700
715
600 500 400
369
300 200 100
136 139
178
216
241
447
501
527
605
661
312
0 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
Insurance Agent - Role • Assist with necessary documentation • Member: oSchedules oCertificates oClaims
• When necessary, act as intermediary between pool & member
Clear Risk Solutions - Role • • • • • • •
Program operations and administration Claims handling Risk management to members Underwriting Sales and Marketing to potential members Insurance placement & pool broker Compliance – program, state, federal
What Differentiates NPIP? • Specialized Coverage for Nonprofits • Risk Management Services oPre Litigation Program
• Dedicated Claims Handling • Conservative Funding Approach (Aggregate Stop Loss Policy) • Quality Network of Brokers/Agents
Program Philosophy • Focus on loss control • Claims o At fault = Pay Quickly o Not at fault = Defend
• Membership Loss Improvement Planning • Underwrite through risk evaluation
Action Plan for NPIP • Group pricing and purchasing power • Insurance market at arms length • Aggressive claims handling philosophy • Member awareness and loss control • Protection - Stop Loss Policy
What is Risk Management? • What does Risk Management mean to you? • What are your concerns?
Risk Management • Minimize risk through education – Pre Litigation Program – Best Practices – On-site support – Training
Risk Management Services • Pre-Litigation and Personnel Issue Consulting • Educational Services oWebinars (including a training vault) oOn-site Training oSimulator Trainings
• My Risk Solutions oOnline training oSample policies and resources
Loss Control Examples
Facility inspections General policy and procedural evaluations Fleet and transportation assessments Safety, security and law enforcement procedural reviews and assessments Maintenance and ground operation reviews Property protection and building security assessments Playground and recreation equipment assessments High risk and special area examinations Fire, rescue and EMS risk assessments
On-site Training Addressing Personnel Challenges through Effective Leadership Bullying, Defusing Anger, Diversity and Confidentiality in the Workplace Developing and Managing Volunteer Programs Diversity with a Focus on Sexual Harassment Dos and Don’ts of Discipline Maintaining Professional Boundaries, Conflict, and MultiGenerational Workforce Performance Appraisals Recognizing and Reporting Child Abuse and Vulnerable Adult Abuse True Colors® Communicating With People Who Think Differently
See www.npip.org for complete list and descriptions
DTS – Driver Training Simulator • Designed to give a driving experience in a safe environment • Recognizing and anticipating hazardous driving situations • Handle environmental factors o Adverse weather o Practice collision response
Growth Model • Equity Building • Expanded Services oSpecialized Insurance Solutions
• Growth oEmployee Benefits oAdditional classes of nonprofits oLegislative changes
Shared Risk Models • • • • •
Mutual Insurance Company Funds Trusts Risk Retention Groups (RRG) Captives
Contact Information • Madelyn Carlson, [email protected] – NPIP Chair – People For People, CEO • Sarah McDonnell, [email protected] – Director of NPIP
Non Profit Insurance Program • History – Community Transportation Association of the Northwest (CTA-NW) nonprofit transportation providers requested legislation – 2004 Washington State Governor signed bill authorizing nonprofits to form an insurance pool
NPIP Mission Statement Created by and for nonprofit organizations, the Non Profit Insurance Program provides risk management solutions and stable, affordable insurance.
Vision Statement Provide the best insurance products and risk management solutions for nonprofits.
Core Values Quality, Integrity, Respect, Community, Partnership, Responsive, Reliable, Innovative
Program Structure
Member
Board of Directors Insurance Agent
Underwriting
Risk Management
Claims
Accounting
Administration
NPIP Membership 900 800
790
700
715
600 500 400
369
300 200 100
136 139
178
216
241
447
501
527
605
661
312
0 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
Insurance Agent - Role • Assist with necessary documentation • Member: oSchedules oCertificates oClaims
• When necessary, act as intermediary between pool & member
Clear Risk Solutions - Role • • • • • • •
Program operations and administration Claims handling Risk management to members Underwriting Sales and Marketing to potential members Insurance placement & pool broker Compliance – program, state, federal
What Differentiates NPIP? • Specialized Coverage for Nonprofits • Risk Management Services oPre Litigation Program
• Dedicated Claims Handling • Conservative Funding Approach (Aggregate Stop Loss Policy) • Quality Network of Brokers/Agents
Program Philosophy • Focus on loss control • Claims o At fault = Pay Quickly o Not at fault = Defend
• Membership Loss Improvement Planning • Underwrite through risk evaluation
Action Plan for NPIP • Group pricing and purchasing power • Insurance market at arms length • Aggressive claims handling philosophy • Member awareness and loss control • Protection - Stop Loss Policy
What is Risk Management? • What does Risk Management mean to you? • What are your concerns?
Risk Management • Minimize risk through education – Pre Litigation Program – Best Practices – On-site support – Training
Risk Management Services • Pre-Litigation and Personnel Issue Consulting • Educational Services oWebinars (including a training vault) oOn-site Training oSimulator Trainings
• My Risk Solutions oOnline training oSample policies and resources
Loss Control Examples
Facility inspections General policy and procedural evaluations Fleet and transportation assessments Safety, security and law enforcement procedural reviews and assessments Maintenance and ground operation reviews Property protection and building security assessments Playground and recreation equipment assessments High risk and special area examinations Fire, rescue and EMS risk assessments
On-site Training Addressing Personnel Challenges through Effective Leadership Bullying, Defusing Anger, Diversity and Confidentiality in the Workplace Developing and Managing Volunteer Programs Diversity with a Focus on Sexual Harassment Dos and Don’ts of Discipline Maintaining Professional Boundaries, Conflict, and MultiGenerational Workforce Performance Appraisals Recognizing and Reporting Child Abuse and Vulnerable Adult Abuse True Colors® Communicating With People Who Think Differently
See www.npip.org for complete list and descriptions
DTS – Driver Training Simulator • Designed to give a driving experience in a safe environment • Recognizing and anticipating hazardous driving situations • Handle environmental factors o Adverse weather o Practice collision response
Growth Model • Equity Building • Expanded Services oSpecialized Insurance Solutions
• Growth oEmployee Benefits oAdditional classes of nonprofits oLegislative changes
Shared Risk Models • • • • •
Mutual Insurance Company Funds Trusts Risk Retention Groups (RRG) Captives
Contact Information • Madelyn Carlson, [email protected] – NPIP Chair – People For People, CEO • Sarah McDonnell, [email protected] – Director of NPIP
