Sodexo Madagascar - Notre responsabilité d'entreprise en 2007
Sodexo Madagascar Our corporate responsibility in 2007
Contents PROFILE Sodexo group and sustainability Work for our stakeholders Our offer of services Our commitments Our way to sustainability
4 7 9 11 13 14
ECONOMIC PERFORMANCE Prevent inflation with responsible purchases
16 18
SOCIETY Act as a corporate citizen Practise our social responsibility Ensure safe work and protect the health
22 24 26 28
ENVIRONMENT Respect the environment
30 32
Reporting framework Table of correspondence of the indicators
33 34
2 - Sodexo Madagascar
Brief from the project management
We established in 2006 in the South of Madagascar at Fort-Dauphin to support the mining project from Rio Tinto. At that time, the region was underdeveloped. Our strategy has been to set the development of the company on the regional possibilities. We believe that as an economic operator, we can support the local area and communities. Early 2008 our Group Sodexho Alliance became “Sodexo”. This new brand is easier to pronounce all over the world and also more dynamic. It represents its definite internationalization and its development of facilities management services. Universal Sodexho Madagascar accompagnies this dynamic and becomes Sodexo Madagascar in 2008. A new name is a good opportunity to speak about our responsibility and to detail how our sustainiblity commitment is implemented within our company. Our first responsibility as services provider is to source close to our units while supporting local communities. In 2007 we developed our supplies from the region with the help or several development organizations. This helps us to mitigate the suplly costs and to fight inflation. Month after month we support economic initiatives that help us to source in the region at a fair and competitive price. Our first responsibility as employer is the insure health and safety of our workers and clients. The prevention of HIV has been the priority in 2007. Fort-Dauphin and largelly Madagascar facing risk of HIV development we believe it is crucial for us to train our employees and to make our clients and local communities aware of HIV. We were introducing you what we made in 2006 a few months ago. We are pleased with the whole team to present our progress in 2007. We developed our services activities and carried on our construction activities in 2007. We are a growing company, we work for our responsible and long-term growth. Our integrated offer of services and our taken responsibility help us making every day a better day.
Gilles Bernard
Damien-Morvan PETIT
Project Director
QHSE & Sustainability Manager
Fort Dauphin Our corportate responsibility in 2007 - 3
PROFILE 4 - Sodexo Madagascar
Roof sheeting at Airport village extension.
Our corporate responsibility in 2007 - 5
Our philosophy Our vocation
Improve the quality of life every day
Our values
• Team spirit • Service spirit • Spirit of progress
Our vision
Become the premier global oursourcing expert in quality of life services
Our ethical principles • Loyalty • Respect for people • Tranparency • Business integrity
Sodexo group Sodexo Madagascar is a member of Sodexo Group, a global leader in food and facilities management services. Sodexo Madagascar is part of the “Remote sites” division. In 2003, the Ethical Principles and Sustainable Development Contract, which formulates the Group commitments and sustainable devellopment strategy, was signed by the senior management team. The contract has been translated in 14 languages so that the 342 000 employees could comply with it. unglobalcompact.org Since 2002, Sodexo Group has been a signatory of the Global Sullivan Principles, a framework for companies of all sizes and segments that share the same vision of law and justice. thesullivanfoundation.org/gsp
6 - Sodexo Madagascar
2006-2007 highlights Our ambition for 2015 Double our fiscal 2005 revenue and triple our operating profit at constant currency
17,7 USD billions of consolidated revenues 342 000 employees 132 nationalities 29 000 sites 80 countries
• reinforce our leadership position in Food services • accelerate our development in Facilities management services • become the global leader in Service Vouchers and Cards
and sustainability From 2001, Sodexo has been included in FTSE4Good. The FTSE4Good Index Series has been designed to measure the performance of companies that meet globally recognised corporate responsibility standards, and to facilitate investment in those companies. The 2007 ranking showns Sodexo Group as a benchmark in its business sector. ftse4good.com Sodexo was included in ASPI Eurozone indice in 2004 on the basis of sustainable developement criteria defined by the Vigeo rating system. The Vigeo survey shows that the Sodexo approach covers all aspects of corporate citizenship, with two particularly strong points: its business behavior and community involvement. vigeo.fr In 2007, Sodexo has been included in the SAM (Sustainable Asset Management) rating as Sector Leader et Sector Mover in the category “hotel, restaurants, bars and entertainment services”. sam-group.com Sodexo was again selected in 2007-2008 for inclusion in the Dow Jones Sustainability World Index et Dow Jones STOXX Sustainability Index (Europe area). For the third year in a row, Sodexo was also named “Worldwide supersector leader” in the “Travel and Leisure” category. Sodexo is the only company headquartered in France to receive this recognition. sustainability-indexes.com
Our corportate responsibility in 2007 - 7
One year of activities
January 1 resident at pioneer village arch M Award of construction contract for airport village extension st
Open days operation
pril A Training of HIV counsellors HIV training for all management ay M 500.000 hours without LTI First HIV training HIV posters for QMM
une J Katrehaky tournament Training on malaria prevention
Clients
35 000 meals served every month 1921 maintenance works in 2007
Suppliers
46% of the purchases in the influence area
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One year of solidarity uly J Handover of the airport village 1 resident at airport village st
August Second HIV training ctober O 1.000.000 hours without LTI World Food day 1st resident at permanent camp
ovember N Peer educators training Third HIV training Referees cup
December World HIV/Aids day
Work for our stakeholders Employees
1 million hours worked without LTI 192 employees at the end of 2007 (+392 %) 7 nationalities
Communities
40,4 Ar Millions dedicated to solidarity work mostly to fight HIV
Our corportate responsibility in 2007 - 9
The need of our clients: concentrate on their core busieness
Sodexo Madagascar offers a full range of services for construction and extraction projects at Madagascar. From 2006 we are besides Rio tinto to bring our skills to the mining project at Fort-Dauphin.
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Comfortably accommodate their employees in remote location
Turnkey camp engineering and construction
Welcome guests
Catering Entertainment Accomodation management Laundry
Our offer of services Our vocation: improve the Quality of life every day
Help employees to better work
Protect environment and support local communities
Maintain your assets
Mail room Vehicle fleet management Transportation services Conference facilities
Housekeeping Landscaping Pest control Waste management Sustainable development program
Mechnical & electrical maintenance Network management Call center
Our corportate responsibility in 2007 - 11
Our priorities
Our commitments
Fight against inflation
• Support farming projects that help us to source in the region. • Purchase at a fair level of prices.
Meet our manpower need at the local level
Recruit locally and develop skills.
Nutrition
Contribute to a better diet for local communities.
Fight against HIV
Train our employees and local communities to fight against HIV.
Put our waste to advantage
12 - Sodexo Madagascar
Compost our food waste.
Achviements in 2006
Study with FAO on regional capacity of farming production.
Housemaid training in partnership with local hotels.
HIV awareness training and testing at Miramar restaurant.
Our commitments Achievement in 2007 • Study on the possibility for a meat chain in the South of Madagascar, financed by Sodexo Group. • 40 % of our fruits and vegetables purchased to regional communities chains in 2007.
Next steps • Support local economic initiatives to meet our needs thanks to our participation to IFRA. • Launch a egg chain
Important recruitment in local communities and training by experimented staff of Sodexo. Participation to World Food Day.
Carry out a film on nutrition for children.
• The awareness program is launched.
• Carry on our awareness program.
• Creation of HIV posters for QMM.
• Volontary counselling and testing campaign.
• Training of our kitchen staff to best practises in food waste segregation. • Composting process is started.
Take advantage of the non-compostable waste.
Our corporate responsibility in 2007 - 13
Our way to sustainability Our vision of sustainability We are a construction and services company at Madagascar. Sustainable development is for us to meet our needs and the one of our clients by supporting the capacity of local communities to meet their. Having sustainable development integrated into our strategy helps us to mitigate risks on our development and help our clients to mitigate theirs. At the beginning of the operations at Madagascar, we assessed the sustainable development risks of the projetc. This helps us determining our five commitments and our stakeholders.
An integrated organisation From the opening of the subsidiary an integrated organization has been put in place with Health, Safety, Security, Environment, Quality and Sustainable development competences. The structure gives support to our operations and facilitate the integration of the company in Madagascar. In 2007 four new positions have been created to support the growth of the company. The sustainable development governance is made by the whole management team and followed by the Sustainable development projects leader. This last analyses the impacts and initiatives to ensure the efficiency of the projects.
Meet our stakeholders Our develop a constructive dialogue with our internal and external stakeholders. We are in the regional development network to better understand the expectations of our stakehoslers at the local level. Because we are a young company in Anosy region, and because we have to account to our stakeholders we explain our activities and our way. Indeed we participated to the Open Days event of Rio Tinto mining project in March 2007 at Fort-Dauphin. 800 people cam to our stand to understand our contribution to the mining project and our sustainability way. In July at a country level, The newspaper “L’Express de Madagascar” wrote an article on us.
14 - Sodexo Madagascar
Support the inititiatives for economic development To support the development of the region where we operate we spread our vision of economic development while supporting the intiatives of values creation in relationship with our activities. In order to give a financing tool to our economic development vision, we acquired 5% of the capital of IFRA (Institution Financière Régionale de l’Anosy). IFRA, a financial institution for Anosy region, has been created in April 2007. We are a member of Board of directors and of the Involvement council. Our aim is to support economic initiatives where Sodexo Madagascar could represent a market. IFRA aims to support several microfinance institutions in the region. IFRA has requested the banking and finance supervision Commission for the accrediation as credit operator in the category “finance company”. With this approval expected in 2008, IFRA will be able to develop its activities of direct credit to small companies in the region.
Support the sustainable development way of Sodexo Group We send newsletters within Sodexo Group when we lead a particular intiative or to focus on a program. In 2007 we made 10 newsletters about our presence besides local communities, about our HIV program or about our commitment to sport. In September Sodexo Madagascar participated to a HSE meeting of Sodexo Remote sites division for the Middle-East and Asia. We presented the challenges of our operations in the malagasy context and our approach to sustainability to explain the benefits of an integrated approach with risks prevention and sustainability.
Our corportate responsibility in 2007 - 15
ECONOMIC PERFORMANCE 16 - Sodexo Madagascar
Fruits and vegetables delivery in the framework of our regional long-term supply.
Prevent inflation with responsible purchases Develop regional supply chains The development of local supply answers to several objectives: integration of the company in the local economic context, development of commercial culture and networks, reduction of material transportation, and limitation of inflation risk. We aim to implement progressively new secure and autonomous supply chains in the local or regional level. In 2006 we requested Food and Agriculture Organisation from the United Nations Agency to lead a study on the development of regional farming production to supply our catering activity. Based on this study we implemented support programs to develop farming chains in the region with the help of partners. From 2007 we work with fruits and vegetables producers to vary their production and to reach to quality we expect from their products. We help them to change for an economic and commercial management. Indeed they learn delivering on time, vary their production at all seasons and to ensure a better quality. On all 2007 49% of our fruits and vegetable purchases came from regional long-term chains. In September 2007 the NGO Pro Natura made a feasability study on the meat chain implementation and development in the South of Madagascar. This study was financed by Sodexo Group under STOP Hunger program against hunger and malnutrition and gives us a better view on this chain.
Control the purchasing prices Care International gives us the prices evolution on the local market every month so that we can work below. We help our suppliers to define their prices, competitive for us and profitable for them, without influencing the market to increase. Thanks to this method, we control our prices all the year wiht helping our suplliers to develop.
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Répartitiondesdépensesauxniveauxnationaletrégional
En 2007, our expensed are splitted like this: 54 % at the national level 5 685 112 208 Ariary (2 186 581 euros)
National 5685112Ariary Regional 4759575Ariary
46 % at the regional level 4 759 575 483 Arirary (1 830 606 euros)
Evolutionofourfruitsandvegetablespurchasesin2007 In 2007 we faced to a wonderful increase of our fruits and vegetables consumption with our services contract for QMM. Whereas our fruits and vegetables needs have gone up from February (in pale green), we succed sourcing in the region from May with longterm chains (in dark green). The part of regional sourcing is stable between 50 to 60% of our whole fruits and vegetables 16% 10% 17% 16% purchases. January
February
March
April
67%
56%
63%
58%
57%
57%
58% 38%
May
June
PartofthepurchaseswithregionallongͲtermchains
July
August
September
October
November
December
PartofthepurchaseswithregionallongͲtermchains
Our corporate responsibility in 2007 - 19
Work with partners to develop production Care International is a Non Governmental Organization (NGO) active at Madagascar from the last 15 years coming to assistance the impoverished people. The objective is to reinforce the capacities of autonomy of the vulnerable communities; to create economic opportunities, to bring of the assistance in emergency, to contribute to the strategic decision-makings on all the levels, and to fight discrimination in all its forms. Sodexo Madagascar supports the farmers under the southern program of Care, by buying fruits and vegetables coming from the farms from Ifarantsa, Ranomafana, and Maliovola. This program aims to make the farmers more professional, by diversifying their production, by supporting their economic and commercial development, and by increasing the quality of their products. The chain, animated by Care, is articulated between the farmers and the collectors; the latter are ensured to answer our order with the production of the farmers. Several times per week, the collectors alternate the deliveries of fruit and vegetables according to the zones of production. Sodexo Madagascar contributes thus to the development of the regional production of fruit and vegetables, to the structuring and the autonomy of the marketing chain to principal market of Fort-Dauphin. We also support the association MAHASOA, located at Ambaniala, and which gathers 20 banana producers. Each week they deliver the totality of the bananas to us which we need. In 2007, that will have represented 15 tons of bananas. The purchase of part of their production makes it possible 90 people to live.
20 - Sodexo Madagascar
Tsara Traka is an association of market-gardening producers at Tsivory, 250 km far from Fort-Dauphin (at approximately 6 hours of road in dry season in 4x4 and up to 8/9 hours in rain season ). Tsara Traka consists of 13 members coming from the surroundings of the Lake Alaotra. Association employs on average about thirty people, according to the season. The exploitation covers 22 hectares of which 12 are dedicated to the truck farming. This association provides us part of our vegetables. We support it to develop and diversify its agricultural production. We helped association to establish its business plan, to make it autonomous in its countable management and to ensure themselves of its profitability. The Comité de Gestion de Ressources Naturelles de Mandena (COGE) is an association created in 2005 and backed by QMM to support the people affected by the mining project. COGE trains and follows the farmers located in the zone of intervention of QMM. We support COGE by buying part of their market-gardening production. COGE uses the compost resulting from our food waste in organic provision on the poor grounds. In 2007, their vegetable deliveries profited with 300 families from the surroundings from Fort-Dauphin. Cielo Terra is an association with nonlucrative goal of social utility (ONLUS). Created in 1996 in Italy, it has been working for 8 years in Madagascar. This association carries out projects of development social and leads activities of training, information and education. The projects of Cielo Terra are around craft industry, the elimination of illiteracy of the teenagers, the management of an orphanage, health and fishing. We are partners of this association in their artisanal project. In 2007, Cielo Terra made 1713 items for us: curtains for the houses of the camps, decorations and Welcome Packets (small pockets of welcome given to all our residents on our camps). Thanks to our orders of artisanal products we support social rehabilitation of empoverished people: old women, prisoners of the civil prison, disabled and unmarried mothers.
Our corporate responsibility in 2007 - 21
SOCIETY 22 - Sodexo Madagascar
Promotion of nutrition during the World Food Day at Fort-Dauphin on the 17th November 2007.
Act as a corporate citizen Fighting against malnutrition According to the Action plan Madagascar 2007-2012, the rate of malnutrition in 2005 in Madagascar was 42% in the children of less than 5 years and the rate of food insecurity (nobody having less than 2.300 calories per day) was 65% within the households. Malnutrition involves a major reduction in the intellectual abilities and economic productivity, and conditions mortality. While joining the National office of the Nutrition and Care International, Sodexo Madagascar takes part in the fight against malnutrition. By explaining the good practices of food hygiene and the importance of food diversification, we hope to improve the current food practices. Sodexo Madagascar took part in World Food day on October 16, 2007. Each year, Madagascar celebrates this day with the Member States of the United Nations for the Food and Agriculture (FAO). The topic of 2007 was “ the Right to the Food”. Several of our employees brought their food safety advices such as washing the hands before eating or boiling its water before drinking it. They distributed more than 300 cooking leaflets for affordable and complete Malagasy meals, and more than 100 dishes to the local population. Sodexo Madagascar organized plays for the children on safe food and also offered thirty prizes for radio games on the nutrition.
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Promoting sport and our values Because we adhere to the values of the sport, and to reinforce the team spirit between our various sites, we set up a team of football. This team consists of 27 employees of Sodexo Madagascar and our subcontractors. Our team of football regularly meets the teams of the other companies of Fort-Dauphin and the municipal teams of the zone. These meetings take part in our integration program. Because the values of Sodexo must be also translated in the behavior of our players on the ground, all the players signed a charter of good control to defend a sporting spirit and respectful with respect to the others. In November, we took part in the Cup of the Referees at Fort-Dauphin stadium. Month after month, the team is united and its performance increases match after match. We took part in the event “Katrehaky”, in June 2007 at Fort-Dauphin. This event consisted of a social, sporting and cultural mobilization by the means of sporting tournaments, a promotion of the Antanosy culture and public awareness campaigns to the HIV and to malaria. The goal was to support the access to the sporting and cultural leisures for all, and to sensitize the local population and of the economic operators with the HIV and malaria. 17.000 visitors attended this event over four days. We lent a tent for HIV testing, animated a stand of awareness on HIV and supported our team of football in the various matches. More than 2500 people were hit by our messages of HIV prevention with our 1500 prevention cards. We offered 200 prizes (mosquito nets and teeshirts) to incite with the prevention of malaria. Thus Sodexo Madagascar allowed 437 people, mostly between 18 and 25 years, to get tested on HIV.
Our corporate responsibility in 2007 - 25
Practise our social responsibility Our employer profile
Effectif Our employer profile changed between 2006 and 2007 with a strong growth of the number of employees, because of the development of our activity of services. To maximize local employment allows us to answer our growth in weak qualification activities, to take part in the development of competences in the area and in a better redistribution of the values at the local level. Thus 75% of our personnel are of Fort-Dauphin and of which a third directly resulting from the communities affected by the project.
49%
51%
Men
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Women
200 192
150 100 50
Ef 39
0 2006 2007
The women represent half of our personnel, with a very strong progression since 2006 thanks to our activity of services. They are in all the categories of employment, including in management team.
Our employees work primarily for our services activity. They provide to our customers the catering, hotel, or maintenance services. One finds there profiles of weak qualification to more expert profiles.
6%
8%
Few employees work in the construction activity, because they control the construction operations with a subcontracted worforce. Diversity of the origin and training levels is a strong value for us. Our collaborators come from seven nationalities. The expatriates account for 20% of our personnel to bring their competences to the development of the company and to contribute to the development of competences of the local personnel.
60 50 40 30 20 10 0
Locals
Migrants
Expats
86%
Services
Construction
Support
Our teams from Fort-Dauphin deliver every day the best to bring a better quality of life to our customers. We have some employees from other areas of Madagascar to bring an expertise which is not developed at FortDauphin. Our efforts of training, as well with the job knowledge as for the development of other competences, contribute to the promotion of our employees towards positions of stronger responsibility.
Our corporate responsibility in 2007 - 27
Ensure safe work and protect the health Objective zero accident We think that we can prevent all the accidents. We have the objective to have no lost-time accident. For that purpose, we develop our safety culture. Thus, safety talks are performed on all sites, every day, and with all our employees. We improved our HSE management system to match with the one of our clients. We make sure that our subcontractors comply with our procedures. The conformity of our system to several international standards is regularly assessed by our clients. Between 2006 and 2007, we worked more and we had less accidents. If construction activity generated more accidents in 2006, the activities Construction and Services were both to 3 accidents in 2007.
35 30 25 20 15 10 5 0 2006
2007
Injury rate
(by million of worked hours)
One of our great safety challenges is road safety. Each day, several tens of vehicles are on the road at Fort-Dauphin for us. To prevent the risk of road accident, in a city which was not used to the road traffic, we train our drivers at a safe driving and the protection of the passengers and communities.
In 2007, we worked 988.820 hours without lost-time accident. Thus we reached our first million hours worked without lost-time accident in October 2007.
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Our commitment to health and against HIV In order to prevent the food risks, we deployed the preventive procedures of our Group. That required an important training scheme for all our personnel of kitchens. Facing the risk of development of the HIV in Madagascar, our commitment to fight HIV has three targets: clients, employees and local communities. Our program for our clients is based on twelve posters, on awareness kits given to our new residents on our camps, and on place mats in our restaurants. These material encourages to respect the local communities and to prevent HIV. Every three months, an trainer of the NGO Population Services International comes to train our personnel. These trainings, on the HIV and the other widespread serious illnesses in Madagascar, make it possible our employees to know the methods of prevention. In May, with a training on malaria, we gave a double mosquito net to each employee. We trained 16 peer educators, Malagasy and expatriates, to relay the message of HIV prevention inhouse and near the local communities. There is thus with at least one peer educator on each site, in each Sodexo Madagascar department. They advise and help our employees and the local communities to get tested on HIV and to adopt sure sexual practices. We mobilized on the 1st December 2007, for the World HIV/ Aids day in the town of Fort-Dauphin and on the camps. Our peer educators went to their colleagues, our residents and the local community, to deliver their message of prevention of the HIV and to train with the use of the male and female condoms. In the evening, they went in the two discotheques of Fort-Dauphin and animated plays around the use of the condoms, with prizes offered by Sodexo Madagascar. Over this only day, we distributed more than 500 awareness cards and 3432 condoms.
The figures of HIV prevention in 2007 355 welcome packets for our residents 700 posters 54 500 place mats 19 124 condoms 380 tee-shirts and 100 polo-shirts HIV 3 HIV counsellors trained during 6 days 14 peer educators trained during 2 jours 3 courses of HIV prevention for all staff 20 safety talks on HIV
Our corporate responsibility in 2007 - 29
ENVIRONMENT 30 - Sodexo Madagascar
Compost produced from our food waste
Respect the environment Our environmental responsibility meets our fundamental objectives: to satisfy our clients and to support the local population. In a specific environment of poverty, the control of the environmental impacts is a priority for the acceptance of the mining project in the area. Our first environmental lever rests on our purchases: to buy food and other products produced in the zone of influence of our sites allows us to contribute to the fight against the climatic change. Indeed, with the only development of our purchases of fruit and vegetables with regional chain, we saved more than 40 000 kilometers of transport in 2007. We manage a site of waste treatment for the mining project and the two sewage stations for our camps. Waste and chemicals are the two principal sources of impacts of our activities. We control, recover and treat the by-products of sewage and the waste resulting from our activities. In September, we set up a system to assess our waste generation allowing to better know our impacts. In four months, we thus created 12,7 tons of waste. We follow an index of creation of food waste reported to the number of residents in order to control our production of waste. We trained our personnel of kitchen to sorting food waste to send to composting. Thus, 850 kg of compost resulting from our food waste were generated in 2007. This compost was used in organic soil conditioner by association COGE on poor grounds around Fort-Dauphin. We thus buy vegetables resulting from an agriculture without chemical amendment.
Paper 7% Plastics 4%
86 % of our waste are food waste. Thanks to the compost based on those waste we contribute to a farming production without chemical amendment.
Paper Plastics Foodwaste Metals Glass
Foodwaste 86%
Greenwaste Medicalwaste Otherwaste
To prevent the chemical risks, we made the choice of biodegradable housekeeping chemicals. In 2007, we set up systems of proportioning of these chemicals on our camps so that only the quantity necessary of product is used.
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Reporting framework Perimeter of de consolidation All the social or economic situation covers the whole of the activities and personnel of Sodexo Madagascar. The environmental data cover only the camps which we manage at Fort-Dauphin. The data relating to safety at work relate to all the personnel of the company, and that of the companies under contract with Sodexo Madagascar. HSE (health, safety, environment) data are reported each week to the QHSE & sustainable development department for consolidation, before being transmitted to the Sodexo Group and to the client. The perimeter was widened in 2007 because of services launching of the camp built in 2006.
Reference frame of reporting In order to base our report on an international standard allowing the comparison, we used the guidelines of Global Reporting Initiative (3rd edition) in the drafting of the report and the choice of performance indicators. The reference frames related to safety at work are those of the Sodexo Group and of our client at Fort-Dauphin. With this second report, we sought to underline the progression of our performance between 2006 and 2007.
Our view on local notion In our recruitment, in our supply, the control of inflation, we refer to a local proximity. In the case of recruitment, “local” means Fort-Dauphin. In the case of the supply, that is extended to the two regions around Fort-Dauphin (Anosy and Androy). The control of inflation is on a Fort-Dauphin scale.
Our corporate responsibility in 2007 - 33
Table of correspondence of the indicators This report was prepared in accordance with the directives of the GRI (G3). The expounded subjects: our values, our strategy, our principles of governance, the identification of expectations of our stakeholders, our commitments and performances on the fields economic, social and environmental, are in conformity with the level standard “C” of the GRI. The topics indexed below were selected for their relevance taking into account the activity and the organization of Sodexo Madagascar.
Strategy and analysis
Profile
Economic performance
Society
Environmnent
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GRI
Location
1.1
3
Company profile
2.1-2.10
1, 3, 7-11, 18-21, 26, 28, 36
Reporting parameters
3.1-3.8, 3.10-3.12
1, 3, 12, 13, 33-35
Governance
4.1-4.4
14
Our stakeholders
4.14,4.15
8, 9, 14
Our markets
EC6,EC7
18-21, 27
Our indirect economic impacts
EC9
18-21
Health and safety at work
LA7,LA8
24, 28, 29
Consumers health and safety
PR1
29
Marketing and communication
PR6
29
Climate change
EN18
32
Emissions, seawge and waste
EN22
32
Products and services
EN26
32
MATERIALITY We chose to report our initiatives and our commitments on the subjects which seem important to us: - in-house, from our responsibility as purchaser and supplier of services in remote site and; - into external, from expectations of our stakeholders and from the challenges which seem to us priority for the region in which we operate. We hope that information which seemed to us pertinent will make it possible for you to better understand our approach.
THANKS Sodexo Madagascar thanks all its employees who allow us to be a sustainable company for its clients. Thanks to our partners to accompany us since 2006 in Madagascar. This annual report is published by the QHSE and sustainable development department of Sodexo Madagascar. Creation : Damien-Morvan PETIT. Photos by Marine ROUSSEAU, Hélène CASTEL and Damien-Morvan PETIT.
FURTHER It is important for us to integrate your expectations for our corporate responsibility. If you want to share your opinion to us on our 2007 report or the challenges which it presents, contact us: [email protected] Discover also Corporate Citizenship, the annual report of Sodexo Group. . Discover Our corporate responsibility in 2007 - 35
Sodexo Madagascar S.A Head Office Villa Capucine Lot VT 74 TER-A Andohany Mandroseza 101 Antananarivo Office at Fort-Dauphin Villa Maeva, Bazarbe BP 294 614 - Fort-Dauphin [email protected] www.sodexo.com
Contents PROFILE Sodexo group and sustainability Work for our stakeholders Our offer of services Our commitments Our way to sustainability
4 7 9 11 13 14
ECONOMIC PERFORMANCE Prevent inflation with responsible purchases
16 18
SOCIETY Act as a corporate citizen Practise our social responsibility Ensure safe work and protect the health
22 24 26 28
ENVIRONMENT Respect the environment
30 32
Reporting framework Table of correspondence of the indicators
33 34
2 - Sodexo Madagascar
Brief from the project management
We established in 2006 in the South of Madagascar at Fort-Dauphin to support the mining project from Rio Tinto. At that time, the region was underdeveloped. Our strategy has been to set the development of the company on the regional possibilities. We believe that as an economic operator, we can support the local area and communities. Early 2008 our Group Sodexho Alliance became “Sodexo”. This new brand is easier to pronounce all over the world and also more dynamic. It represents its definite internationalization and its development of facilities management services. Universal Sodexho Madagascar accompagnies this dynamic and becomes Sodexo Madagascar in 2008. A new name is a good opportunity to speak about our responsibility and to detail how our sustainiblity commitment is implemented within our company. Our first responsibility as services provider is to source close to our units while supporting local communities. In 2007 we developed our supplies from the region with the help or several development organizations. This helps us to mitigate the suplly costs and to fight inflation. Month after month we support economic initiatives that help us to source in the region at a fair and competitive price. Our first responsibility as employer is the insure health and safety of our workers and clients. The prevention of HIV has been the priority in 2007. Fort-Dauphin and largelly Madagascar facing risk of HIV development we believe it is crucial for us to train our employees and to make our clients and local communities aware of HIV. We were introducing you what we made in 2006 a few months ago. We are pleased with the whole team to present our progress in 2007. We developed our services activities and carried on our construction activities in 2007. We are a growing company, we work for our responsible and long-term growth. Our integrated offer of services and our taken responsibility help us making every day a better day.
Gilles Bernard
Damien-Morvan PETIT
Project Director
QHSE & Sustainability Manager
Fort Dauphin Our corportate responsibility in 2007 - 3
PROFILE 4 - Sodexo Madagascar
Roof sheeting at Airport village extension.
Our corporate responsibility in 2007 - 5
Our philosophy Our vocation
Improve the quality of life every day
Our values
• Team spirit • Service spirit • Spirit of progress
Our vision
Become the premier global oursourcing expert in quality of life services
Our ethical principles • Loyalty • Respect for people • Tranparency • Business integrity
Sodexo group Sodexo Madagascar is a member of Sodexo Group, a global leader in food and facilities management services. Sodexo Madagascar is part of the “Remote sites” division. In 2003, the Ethical Principles and Sustainable Development Contract, which formulates the Group commitments and sustainable devellopment strategy, was signed by the senior management team. The contract has been translated in 14 languages so that the 342 000 employees could comply with it. unglobalcompact.org Since 2002, Sodexo Group has been a signatory of the Global Sullivan Principles, a framework for companies of all sizes and segments that share the same vision of law and justice. thesullivanfoundation.org/gsp
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2006-2007 highlights Our ambition for 2015 Double our fiscal 2005 revenue and triple our operating profit at constant currency
17,7 USD billions of consolidated revenues 342 000 employees 132 nationalities 29 000 sites 80 countries
• reinforce our leadership position in Food services • accelerate our development in Facilities management services • become the global leader in Service Vouchers and Cards
and sustainability From 2001, Sodexo has been included in FTSE4Good. The FTSE4Good Index Series has been designed to measure the performance of companies that meet globally recognised corporate responsibility standards, and to facilitate investment in those companies. The 2007 ranking showns Sodexo Group as a benchmark in its business sector. ftse4good.com Sodexo was included in ASPI Eurozone indice in 2004 on the basis of sustainable developement criteria defined by the Vigeo rating system. The Vigeo survey shows that the Sodexo approach covers all aspects of corporate citizenship, with two particularly strong points: its business behavior and community involvement. vigeo.fr In 2007, Sodexo has been included in the SAM (Sustainable Asset Management) rating as Sector Leader et Sector Mover in the category “hotel, restaurants, bars and entertainment services”. sam-group.com Sodexo was again selected in 2007-2008 for inclusion in the Dow Jones Sustainability World Index et Dow Jones STOXX Sustainability Index (Europe area). For the third year in a row, Sodexo was also named “Worldwide supersector leader” in the “Travel and Leisure” category. Sodexo is the only company headquartered in France to receive this recognition. sustainability-indexes.com
Our corportate responsibility in 2007 - 7
One year of activities
January 1 resident at pioneer village arch M Award of construction contract for airport village extension st
Open days operation
pril A Training of HIV counsellors HIV training for all management ay M 500.000 hours without LTI First HIV training HIV posters for QMM
une J Katrehaky tournament Training on malaria prevention
Clients
35 000 meals served every month 1921 maintenance works in 2007
Suppliers
46% of the purchases in the influence area
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One year of solidarity uly J Handover of the airport village 1 resident at airport village st
August Second HIV training ctober O 1.000.000 hours without LTI World Food day 1st resident at permanent camp
ovember N Peer educators training Third HIV training Referees cup
December World HIV/Aids day
Work for our stakeholders Employees
1 million hours worked without LTI 192 employees at the end of 2007 (+392 %) 7 nationalities
Communities
40,4 Ar Millions dedicated to solidarity work mostly to fight HIV
Our corportate responsibility in 2007 - 9
The need of our clients: concentrate on their core busieness
Sodexo Madagascar offers a full range of services for construction and extraction projects at Madagascar. From 2006 we are besides Rio tinto to bring our skills to the mining project at Fort-Dauphin.
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Comfortably accommodate their employees in remote location
Turnkey camp engineering and construction
Welcome guests
Catering Entertainment Accomodation management Laundry
Our offer of services Our vocation: improve the Quality of life every day
Help employees to better work
Protect environment and support local communities
Maintain your assets
Mail room Vehicle fleet management Transportation services Conference facilities
Housekeeping Landscaping Pest control Waste management Sustainable development program
Mechnical & electrical maintenance Network management Call center
Our corportate responsibility in 2007 - 11
Our priorities
Our commitments
Fight against inflation
• Support farming projects that help us to source in the region. • Purchase at a fair level of prices.
Meet our manpower need at the local level
Recruit locally and develop skills.
Nutrition
Contribute to a better diet for local communities.
Fight against HIV
Train our employees and local communities to fight against HIV.
Put our waste to advantage
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Compost our food waste.
Achviements in 2006
Study with FAO on regional capacity of farming production.
Housemaid training in partnership with local hotels.
HIV awareness training and testing at Miramar restaurant.
Our commitments Achievement in 2007 • Study on the possibility for a meat chain in the South of Madagascar, financed by Sodexo Group. • 40 % of our fruits and vegetables purchased to regional communities chains in 2007.
Next steps • Support local economic initiatives to meet our needs thanks to our participation to IFRA. • Launch a egg chain
Important recruitment in local communities and training by experimented staff of Sodexo. Participation to World Food Day.
Carry out a film on nutrition for children.
• The awareness program is launched.
• Carry on our awareness program.
• Creation of HIV posters for QMM.
• Volontary counselling and testing campaign.
• Training of our kitchen staff to best practises in food waste segregation. • Composting process is started.
Take advantage of the non-compostable waste.
Our corporate responsibility in 2007 - 13
Our way to sustainability Our vision of sustainability We are a construction and services company at Madagascar. Sustainable development is for us to meet our needs and the one of our clients by supporting the capacity of local communities to meet their. Having sustainable development integrated into our strategy helps us to mitigate risks on our development and help our clients to mitigate theirs. At the beginning of the operations at Madagascar, we assessed the sustainable development risks of the projetc. This helps us determining our five commitments and our stakeholders.
An integrated organisation From the opening of the subsidiary an integrated organization has been put in place with Health, Safety, Security, Environment, Quality and Sustainable development competences. The structure gives support to our operations and facilitate the integration of the company in Madagascar. In 2007 four new positions have been created to support the growth of the company. The sustainable development governance is made by the whole management team and followed by the Sustainable development projects leader. This last analyses the impacts and initiatives to ensure the efficiency of the projects.
Meet our stakeholders Our develop a constructive dialogue with our internal and external stakeholders. We are in the regional development network to better understand the expectations of our stakehoslers at the local level. Because we are a young company in Anosy region, and because we have to account to our stakeholders we explain our activities and our way. Indeed we participated to the Open Days event of Rio Tinto mining project in March 2007 at Fort-Dauphin. 800 people cam to our stand to understand our contribution to the mining project and our sustainability way. In July at a country level, The newspaper “L’Express de Madagascar” wrote an article on us.
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Support the inititiatives for economic development To support the development of the region where we operate we spread our vision of economic development while supporting the intiatives of values creation in relationship with our activities. In order to give a financing tool to our economic development vision, we acquired 5% of the capital of IFRA (Institution Financière Régionale de l’Anosy). IFRA, a financial institution for Anosy region, has been created in April 2007. We are a member of Board of directors and of the Involvement council. Our aim is to support economic initiatives where Sodexo Madagascar could represent a market. IFRA aims to support several microfinance institutions in the region. IFRA has requested the banking and finance supervision Commission for the accrediation as credit operator in the category “finance company”. With this approval expected in 2008, IFRA will be able to develop its activities of direct credit to small companies in the region.
Support the sustainable development way of Sodexo Group We send newsletters within Sodexo Group when we lead a particular intiative or to focus on a program. In 2007 we made 10 newsletters about our presence besides local communities, about our HIV program or about our commitment to sport. In September Sodexo Madagascar participated to a HSE meeting of Sodexo Remote sites division for the Middle-East and Asia. We presented the challenges of our operations in the malagasy context and our approach to sustainability to explain the benefits of an integrated approach with risks prevention and sustainability.
Our corportate responsibility in 2007 - 15
ECONOMIC PERFORMANCE 16 - Sodexo Madagascar
Fruits and vegetables delivery in the framework of our regional long-term supply.
Prevent inflation with responsible purchases Develop regional supply chains The development of local supply answers to several objectives: integration of the company in the local economic context, development of commercial culture and networks, reduction of material transportation, and limitation of inflation risk. We aim to implement progressively new secure and autonomous supply chains in the local or regional level. In 2006 we requested Food and Agriculture Organisation from the United Nations Agency to lead a study on the development of regional farming production to supply our catering activity. Based on this study we implemented support programs to develop farming chains in the region with the help of partners. From 2007 we work with fruits and vegetables producers to vary their production and to reach to quality we expect from their products. We help them to change for an economic and commercial management. Indeed they learn delivering on time, vary their production at all seasons and to ensure a better quality. On all 2007 49% of our fruits and vegetable purchases came from regional long-term chains. In September 2007 the NGO Pro Natura made a feasability study on the meat chain implementation and development in the South of Madagascar. This study was financed by Sodexo Group under STOP Hunger program against hunger and malnutrition and gives us a better view on this chain.
Control the purchasing prices Care International gives us the prices evolution on the local market every month so that we can work below. We help our suppliers to define their prices, competitive for us and profitable for them, without influencing the market to increase. Thanks to this method, we control our prices all the year wiht helping our suplliers to develop.
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Répartitiondesdépensesauxniveauxnationaletrégional
En 2007, our expensed are splitted like this: 54 % at the national level 5 685 112 208 Ariary (2 186 581 euros)
National 5685112Ariary Regional 4759575Ariary
46 % at the regional level 4 759 575 483 Arirary (1 830 606 euros)
Evolutionofourfruitsandvegetablespurchasesin2007 In 2007 we faced to a wonderful increase of our fruits and vegetables consumption with our services contract for QMM. Whereas our fruits and vegetables needs have gone up from February (in pale green), we succed sourcing in the region from May with longterm chains (in dark green). The part of regional sourcing is stable between 50 to 60% of our whole fruits and vegetables 16% 10% 17% 16% purchases. January
February
March
April
67%
56%
63%
58%
57%
57%
58% 38%
May
June
PartofthepurchaseswithregionallongͲtermchains
July
August
September
October
November
December
PartofthepurchaseswithregionallongͲtermchains
Our corporate responsibility in 2007 - 19
Work with partners to develop production Care International is a Non Governmental Organization (NGO) active at Madagascar from the last 15 years coming to assistance the impoverished people. The objective is to reinforce the capacities of autonomy of the vulnerable communities; to create economic opportunities, to bring of the assistance in emergency, to contribute to the strategic decision-makings on all the levels, and to fight discrimination in all its forms. Sodexo Madagascar supports the farmers under the southern program of Care, by buying fruits and vegetables coming from the farms from Ifarantsa, Ranomafana, and Maliovola. This program aims to make the farmers more professional, by diversifying their production, by supporting their economic and commercial development, and by increasing the quality of their products. The chain, animated by Care, is articulated between the farmers and the collectors; the latter are ensured to answer our order with the production of the farmers. Several times per week, the collectors alternate the deliveries of fruit and vegetables according to the zones of production. Sodexo Madagascar contributes thus to the development of the regional production of fruit and vegetables, to the structuring and the autonomy of the marketing chain to principal market of Fort-Dauphin. We also support the association MAHASOA, located at Ambaniala, and which gathers 20 banana producers. Each week they deliver the totality of the bananas to us which we need. In 2007, that will have represented 15 tons of bananas. The purchase of part of their production makes it possible 90 people to live.
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Tsara Traka is an association of market-gardening producers at Tsivory, 250 km far from Fort-Dauphin (at approximately 6 hours of road in dry season in 4x4 and up to 8/9 hours in rain season ). Tsara Traka consists of 13 members coming from the surroundings of the Lake Alaotra. Association employs on average about thirty people, according to the season. The exploitation covers 22 hectares of which 12 are dedicated to the truck farming. This association provides us part of our vegetables. We support it to develop and diversify its agricultural production. We helped association to establish its business plan, to make it autonomous in its countable management and to ensure themselves of its profitability. The Comité de Gestion de Ressources Naturelles de Mandena (COGE) is an association created in 2005 and backed by QMM to support the people affected by the mining project. COGE trains and follows the farmers located in the zone of intervention of QMM. We support COGE by buying part of their market-gardening production. COGE uses the compost resulting from our food waste in organic provision on the poor grounds. In 2007, their vegetable deliveries profited with 300 families from the surroundings from Fort-Dauphin. Cielo Terra is an association with nonlucrative goal of social utility (ONLUS). Created in 1996 in Italy, it has been working for 8 years in Madagascar. This association carries out projects of development social and leads activities of training, information and education. The projects of Cielo Terra are around craft industry, the elimination of illiteracy of the teenagers, the management of an orphanage, health and fishing. We are partners of this association in their artisanal project. In 2007, Cielo Terra made 1713 items for us: curtains for the houses of the camps, decorations and Welcome Packets (small pockets of welcome given to all our residents on our camps). Thanks to our orders of artisanal products we support social rehabilitation of empoverished people: old women, prisoners of the civil prison, disabled and unmarried mothers.
Our corporate responsibility in 2007 - 21
SOCIETY 22 - Sodexo Madagascar
Promotion of nutrition during the World Food Day at Fort-Dauphin on the 17th November 2007.
Act as a corporate citizen Fighting against malnutrition According to the Action plan Madagascar 2007-2012, the rate of malnutrition in 2005 in Madagascar was 42% in the children of less than 5 years and the rate of food insecurity (nobody having less than 2.300 calories per day) was 65% within the households. Malnutrition involves a major reduction in the intellectual abilities and economic productivity, and conditions mortality. While joining the National office of the Nutrition and Care International, Sodexo Madagascar takes part in the fight against malnutrition. By explaining the good practices of food hygiene and the importance of food diversification, we hope to improve the current food practices. Sodexo Madagascar took part in World Food day on October 16, 2007. Each year, Madagascar celebrates this day with the Member States of the United Nations for the Food and Agriculture (FAO). The topic of 2007 was “ the Right to the Food”. Several of our employees brought their food safety advices such as washing the hands before eating or boiling its water before drinking it. They distributed more than 300 cooking leaflets for affordable and complete Malagasy meals, and more than 100 dishes to the local population. Sodexo Madagascar organized plays for the children on safe food and also offered thirty prizes for radio games on the nutrition.
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Promoting sport and our values Because we adhere to the values of the sport, and to reinforce the team spirit between our various sites, we set up a team of football. This team consists of 27 employees of Sodexo Madagascar and our subcontractors. Our team of football regularly meets the teams of the other companies of Fort-Dauphin and the municipal teams of the zone. These meetings take part in our integration program. Because the values of Sodexo must be also translated in the behavior of our players on the ground, all the players signed a charter of good control to defend a sporting spirit and respectful with respect to the others. In November, we took part in the Cup of the Referees at Fort-Dauphin stadium. Month after month, the team is united and its performance increases match after match. We took part in the event “Katrehaky”, in June 2007 at Fort-Dauphin. This event consisted of a social, sporting and cultural mobilization by the means of sporting tournaments, a promotion of the Antanosy culture and public awareness campaigns to the HIV and to malaria. The goal was to support the access to the sporting and cultural leisures for all, and to sensitize the local population and of the economic operators with the HIV and malaria. 17.000 visitors attended this event over four days. We lent a tent for HIV testing, animated a stand of awareness on HIV and supported our team of football in the various matches. More than 2500 people were hit by our messages of HIV prevention with our 1500 prevention cards. We offered 200 prizes (mosquito nets and teeshirts) to incite with the prevention of malaria. Thus Sodexo Madagascar allowed 437 people, mostly between 18 and 25 years, to get tested on HIV.
Our corporate responsibility in 2007 - 25
Practise our social responsibility Our employer profile
Effectif Our employer profile changed between 2006 and 2007 with a strong growth of the number of employees, because of the development of our activity of services. To maximize local employment allows us to answer our growth in weak qualification activities, to take part in the development of competences in the area and in a better redistribution of the values at the local level. Thus 75% of our personnel are of Fort-Dauphin and of which a third directly resulting from the communities affected by the project.
49%
51%
Men
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Women
200 192
150 100 50
Ef 39
0 2006 2007
The women represent half of our personnel, with a very strong progression since 2006 thanks to our activity of services. They are in all the categories of employment, including in management team.
Our employees work primarily for our services activity. They provide to our customers the catering, hotel, or maintenance services. One finds there profiles of weak qualification to more expert profiles.
6%
8%
Few employees work in the construction activity, because they control the construction operations with a subcontracted worforce. Diversity of the origin and training levels is a strong value for us. Our collaborators come from seven nationalities. The expatriates account for 20% of our personnel to bring their competences to the development of the company and to contribute to the development of competences of the local personnel.
60 50 40 30 20 10 0
Locals
Migrants
Expats
86%
Services
Construction
Support
Our teams from Fort-Dauphin deliver every day the best to bring a better quality of life to our customers. We have some employees from other areas of Madagascar to bring an expertise which is not developed at FortDauphin. Our efforts of training, as well with the job knowledge as for the development of other competences, contribute to the promotion of our employees towards positions of stronger responsibility.
Our corporate responsibility in 2007 - 27
Ensure safe work and protect the health Objective zero accident We think that we can prevent all the accidents. We have the objective to have no lost-time accident. For that purpose, we develop our safety culture. Thus, safety talks are performed on all sites, every day, and with all our employees. We improved our HSE management system to match with the one of our clients. We make sure that our subcontractors comply with our procedures. The conformity of our system to several international standards is regularly assessed by our clients. Between 2006 and 2007, we worked more and we had less accidents. If construction activity generated more accidents in 2006, the activities Construction and Services were both to 3 accidents in 2007.
35 30 25 20 15 10 5 0 2006
2007
Injury rate
(by million of worked hours)
One of our great safety challenges is road safety. Each day, several tens of vehicles are on the road at Fort-Dauphin for us. To prevent the risk of road accident, in a city which was not used to the road traffic, we train our drivers at a safe driving and the protection of the passengers and communities.
In 2007, we worked 988.820 hours without lost-time accident. Thus we reached our first million hours worked without lost-time accident in October 2007.
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Our commitment to health and against HIV In order to prevent the food risks, we deployed the preventive procedures of our Group. That required an important training scheme for all our personnel of kitchens. Facing the risk of development of the HIV in Madagascar, our commitment to fight HIV has three targets: clients, employees and local communities. Our program for our clients is based on twelve posters, on awareness kits given to our new residents on our camps, and on place mats in our restaurants. These material encourages to respect the local communities and to prevent HIV. Every three months, an trainer of the NGO Population Services International comes to train our personnel. These trainings, on the HIV and the other widespread serious illnesses in Madagascar, make it possible our employees to know the methods of prevention. In May, with a training on malaria, we gave a double mosquito net to each employee. We trained 16 peer educators, Malagasy and expatriates, to relay the message of HIV prevention inhouse and near the local communities. There is thus with at least one peer educator on each site, in each Sodexo Madagascar department. They advise and help our employees and the local communities to get tested on HIV and to adopt sure sexual practices. We mobilized on the 1st December 2007, for the World HIV/ Aids day in the town of Fort-Dauphin and on the camps. Our peer educators went to their colleagues, our residents and the local community, to deliver their message of prevention of the HIV and to train with the use of the male and female condoms. In the evening, they went in the two discotheques of Fort-Dauphin and animated plays around the use of the condoms, with prizes offered by Sodexo Madagascar. Over this only day, we distributed more than 500 awareness cards and 3432 condoms.
The figures of HIV prevention in 2007 355 welcome packets for our residents 700 posters 54 500 place mats 19 124 condoms 380 tee-shirts and 100 polo-shirts HIV 3 HIV counsellors trained during 6 days 14 peer educators trained during 2 jours 3 courses of HIV prevention for all staff 20 safety talks on HIV
Our corporate responsibility in 2007 - 29
ENVIRONMENT 30 - Sodexo Madagascar
Compost produced from our food waste
Respect the environment Our environmental responsibility meets our fundamental objectives: to satisfy our clients and to support the local population. In a specific environment of poverty, the control of the environmental impacts is a priority for the acceptance of the mining project in the area. Our first environmental lever rests on our purchases: to buy food and other products produced in the zone of influence of our sites allows us to contribute to the fight against the climatic change. Indeed, with the only development of our purchases of fruit and vegetables with regional chain, we saved more than 40 000 kilometers of transport in 2007. We manage a site of waste treatment for the mining project and the two sewage stations for our camps. Waste and chemicals are the two principal sources of impacts of our activities. We control, recover and treat the by-products of sewage and the waste resulting from our activities. In September, we set up a system to assess our waste generation allowing to better know our impacts. In four months, we thus created 12,7 tons of waste. We follow an index of creation of food waste reported to the number of residents in order to control our production of waste. We trained our personnel of kitchen to sorting food waste to send to composting. Thus, 850 kg of compost resulting from our food waste were generated in 2007. This compost was used in organic soil conditioner by association COGE on poor grounds around Fort-Dauphin. We thus buy vegetables resulting from an agriculture without chemical amendment.
Paper 7% Plastics 4%
86 % of our waste are food waste. Thanks to the compost based on those waste we contribute to a farming production without chemical amendment.
Paper Plastics Foodwaste Metals Glass
Foodwaste 86%
Greenwaste Medicalwaste Otherwaste
To prevent the chemical risks, we made the choice of biodegradable housekeeping chemicals. In 2007, we set up systems of proportioning of these chemicals on our camps so that only the quantity necessary of product is used.
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Reporting framework Perimeter of de consolidation All the social or economic situation covers the whole of the activities and personnel of Sodexo Madagascar. The environmental data cover only the camps which we manage at Fort-Dauphin. The data relating to safety at work relate to all the personnel of the company, and that of the companies under contract with Sodexo Madagascar. HSE (health, safety, environment) data are reported each week to the QHSE & sustainable development department for consolidation, before being transmitted to the Sodexo Group and to the client. The perimeter was widened in 2007 because of services launching of the camp built in 2006.
Reference frame of reporting In order to base our report on an international standard allowing the comparison, we used the guidelines of Global Reporting Initiative (3rd edition) in the drafting of the report and the choice of performance indicators. The reference frames related to safety at work are those of the Sodexo Group and of our client at Fort-Dauphin. With this second report, we sought to underline the progression of our performance between 2006 and 2007.
Our view on local notion In our recruitment, in our supply, the control of inflation, we refer to a local proximity. In the case of recruitment, “local” means Fort-Dauphin. In the case of the supply, that is extended to the two regions around Fort-Dauphin (Anosy and Androy). The control of inflation is on a Fort-Dauphin scale.
Our corporate responsibility in 2007 - 33
Table of correspondence of the indicators This report was prepared in accordance with the directives of the GRI (G3). The expounded subjects: our values, our strategy, our principles of governance, the identification of expectations of our stakeholders, our commitments and performances on the fields economic, social and environmental, are in conformity with the level standard “C” of the GRI. The topics indexed below were selected for their relevance taking into account the activity and the organization of Sodexo Madagascar.
Strategy and analysis
Profile
Economic performance
Society
Environmnent
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GRI
Location
1.1
3
Company profile
2.1-2.10
1, 3, 7-11, 18-21, 26, 28, 36
Reporting parameters
3.1-3.8, 3.10-3.12
1, 3, 12, 13, 33-35
Governance
4.1-4.4
14
Our stakeholders
4.14,4.15
8, 9, 14
Our markets
EC6,EC7
18-21, 27
Our indirect economic impacts
EC9
18-21
Health and safety at work
LA7,LA8
24, 28, 29
Consumers health and safety
PR1
29
Marketing and communication
PR6
29
Climate change
EN18
32
Emissions, seawge and waste
EN22
32
Products and services
EN26
32
MATERIALITY We chose to report our initiatives and our commitments on the subjects which seem important to us: - in-house, from our responsibility as purchaser and supplier of services in remote site and; - into external, from expectations of our stakeholders and from the challenges which seem to us priority for the region in which we operate. We hope that information which seemed to us pertinent will make it possible for you to better understand our approach.
THANKS Sodexo Madagascar thanks all its employees who allow us to be a sustainable company for its clients. Thanks to our partners to accompany us since 2006 in Madagascar. This annual report is published by the QHSE and sustainable development department of Sodexo Madagascar. Creation : Damien-Morvan PETIT. Photos by Marine ROUSSEAU, Hélène CASTEL and Damien-Morvan PETIT.
FURTHER It is important for us to integrate your expectations for our corporate responsibility. If you want to share your opinion to us on our 2007 report or the challenges which it presents, contact us: [email protected] Discover also Corporate Citizenship, the annual report of Sodexo Group. . Discover Our corporate responsibility in 2007 - 35
Sodexo Madagascar S.A Head Office Villa Capucine Lot VT 74 TER-A Andohany Mandroseza 101 Antananarivo Office at Fort-Dauphin Villa Maeva, Bazarbe BP 294 614 - Fort-Dauphin [email protected] www.sodexo.com
