SSC/ N 0301 Co-ordinate the deployment of software products ...
SSC/ N 0301
Co-ordinate the deployment of software products/applications
Overview This unit is about co-ordinating the introduction of new software products/ applications and/or the migration from previous versions of software products/ applications to new versions.
11
Applicable NOS Unit
SSC/ N 0301 Unit Code Unit Title (Task) Description
Co-ordinate the deployment of software products/applications SSC/ N 0301 Co-ordinate the deployment of software products/applications
This unit is about co-ordinating the introduction of new software products/ applications and/or the migration from previous versions of software products/ applications to new versions. Scope This unit/task covers the following: Project: introduction of new software products/applications migration from previous versions of software products/applications phasing out of legacy software products/applications Appropriate people: line manager subject matter experts client Stakeholders: line manager subject matter experts client end-users deployment/migration team Performance Criteria (PC) w.r.t. the Scope To be competent, you must be able to: PC1. establish project objectives and scope and review these with appropriate people PC2. identify project requirements, resources and stakeholders and their potential impact on the project PC3. access your organization’s knowledge base to identify existing templates, past experiences and relevant best practices for deployment projects PC4. develop plans to meet project objectives and scope, using standard templates and tools PC5. review plans with appropriate people and integrate their inputs PC6. obtain timely approval of plans from appropriate people PC7. liaise with project stakeholders to ensure they have the information they need on time PC8. liaise with deployment/migration teams to ensure they adhere to project timelines and resource constraints PC9. create progress reports as defined in plans PC10. identify any problems with project progress and take appropriate corrective 12
SSC/ N 0301
Co-ordinate the deployment of software products/applications
action within your level of competence and authority PC11. escalate problems beyond your level of competence or authority to appropriate people PC12. recommend justifiable changes to projects based on experience of work in progress PC13. obtain advice and guidance from appropriate people on any aspects of projects about which you are unsure PC14. recommend to appropriate people any ways in which deployment procedures can be improved PC15. follow your organization’s policies, procedures and guidelines when coordinating the deployment of software products/applications Knowledge and Understanding (K) A. Organizational You need to know and understand: KA1. your organization’s policies and priorities for deploying software/product Context applications and your role in applying these (Knowledge of KA2. your organization’s procedures and guidelines for project planning, the company/ monitoring, variance and reporting, and how to apply these organization and KA3. your organization’s knowledge base and how to access documents and its processes) information from this KA4. how to obtain, review and use input from others to improve/approve project plans KA5. limits of your role and responsibilities and who to advise/seek guidance from regarding issues or variance KA6. the importance of meeting project objectives and timelines KA7. the importance of identifying variances and how to correct/escalate significant variances KA8. different reasons for recommending changes KA9. appropriate people and project stakeholders to involve, what information they need, and when they need it KA10. standard tools and templates available and how to use these KA11. methods and techniques used when working with others B. Technical You need to know and understand: KB1. the purpose, scope and objectives of work to be carried out and the Knowledge importance of keeping within these boundaries KB2. how to identify project requirements, resources and stakeholders KB3. how to create project plans and how to monitor and report on progress against these KB4. the importance of application design and flow KB5. how to use a range of products including frontend/ middleware KB6. technologies relating to your area of work, including: 13
SSC/ N 0301
Co-ordinate the deployment of software products/applications a. b. c. d.
Skills (S) A. Core Skills/ Generic Skills
B. Professional Skills
hardware devices (eg laptops, desktops, Blackberries) operating systems (eg Windows, UNIX, Macintosh) networks (eg LAN, WAN, VPN, IP, wireless, network devices) servers (eg Windows Server and Active Directory, VMware, Citrix)
Writing Skills You need to know and understand how to: SA1. communicate with others in writing SA2. complete accurate well written work with attention to detail Reading Skills You need to know and understand how to: SA3. follow guidelines, procedures, rules and service level agreements Oral Communication (Listening and Speaking skills) You need to know and understand how to: SA4. ask for clarification and advice from others SA5. listen effectively and orally communicate information accurately Decision Making You need to know and understand how to: SB1. follow rule-based decision-making processes SB2. make decisions on suitable courses of action Plan and Organize You need to know and understand how to: SB3. plan and organize your work to achieve targets and deadlines Customer Centricity You need to know and understand how to: SB4. check your own and/or your peers work meets customer requirements SB5. work effectively in a customer facing environment SB6. build and maintain positive and effective relationships with customers Problem Solving You need to know and understand how to: SB7. apply problem-solving approaches in different situations SB8. seek clarification on problems from others SB9. refer anomalies to the supervisor Analytical Thinking You need to know and understand how to: SB10. analyze data and activities SB11. configure data and disseminate relevant information to others SB12. pass on relevant information to others Critical Thinking 14
SSC/ N 0301
C. Technical Skills
Co-ordinate the deployment of software products/applications You need to know and understand how to: SB13. provide opinions on work in a detailed and constructive way SB14. apply balanced judgments to different situations Attention to Detail You need to know and understand how to: SB15. check your work is complete and free from errors SB16. get your work checked by others Team Working You need to know and understand how to: SB17. work independently and collaboratively SB18. work effectively in a team environment SB19. contribute to the quality of team working You need to know and understand how to: SC1. use information technology effectively to input and/or extract data accurately SC2. agree objectives and work requirements SC3. store and retrieve information SC4. keep up to date with changes, procedures and practices in your field of expertise SC5. use Unix and Windows operating systems SC6. use WebLogic Portal, WebCenter Sites, Oracle Content Manager, WebSphere Commerce
15
SSC/ N 0301
Co-ordinate the deployment of software products/applications
NOS Version Control
NOS Code
SSC/ N 0301
Credits(NVEQF/NVQF/NSQF) [OPTIONAL] Industry IT-ITeS Industry Sub-sector
Engineering and R&D
Version number
0.1
Drafted on
30/04/2013 30/04/2013
Last reviewed on Next review date
30/06/2014
16
Co-ordinate the deployment of software products/applications
Overview This unit is about co-ordinating the introduction of new software products/ applications and/or the migration from previous versions of software products/ applications to new versions.
11
Applicable NOS Unit
SSC/ N 0301 Unit Code Unit Title (Task) Description
Co-ordinate the deployment of software products/applications SSC/ N 0301 Co-ordinate the deployment of software products/applications
This unit is about co-ordinating the introduction of new software products/ applications and/or the migration from previous versions of software products/ applications to new versions. Scope This unit/task covers the following: Project: introduction of new software products/applications migration from previous versions of software products/applications phasing out of legacy software products/applications Appropriate people: line manager subject matter experts client Stakeholders: line manager subject matter experts client end-users deployment/migration team Performance Criteria (PC) w.r.t. the Scope To be competent, you must be able to: PC1. establish project objectives and scope and review these with appropriate people PC2. identify project requirements, resources and stakeholders and their potential impact on the project PC3. access your organization’s knowledge base to identify existing templates, past experiences and relevant best practices for deployment projects PC4. develop plans to meet project objectives and scope, using standard templates and tools PC5. review plans with appropriate people and integrate their inputs PC6. obtain timely approval of plans from appropriate people PC7. liaise with project stakeholders to ensure they have the information they need on time PC8. liaise with deployment/migration teams to ensure they adhere to project timelines and resource constraints PC9. create progress reports as defined in plans PC10. identify any problems with project progress and take appropriate corrective 12
SSC/ N 0301
Co-ordinate the deployment of software products/applications
action within your level of competence and authority PC11. escalate problems beyond your level of competence or authority to appropriate people PC12. recommend justifiable changes to projects based on experience of work in progress PC13. obtain advice and guidance from appropriate people on any aspects of projects about which you are unsure PC14. recommend to appropriate people any ways in which deployment procedures can be improved PC15. follow your organization’s policies, procedures and guidelines when coordinating the deployment of software products/applications Knowledge and Understanding (K) A. Organizational You need to know and understand: KA1. your organization’s policies and priorities for deploying software/product Context applications and your role in applying these (Knowledge of KA2. your organization’s procedures and guidelines for project planning, the company/ monitoring, variance and reporting, and how to apply these organization and KA3. your organization’s knowledge base and how to access documents and its processes) information from this KA4. how to obtain, review and use input from others to improve/approve project plans KA5. limits of your role and responsibilities and who to advise/seek guidance from regarding issues or variance KA6. the importance of meeting project objectives and timelines KA7. the importance of identifying variances and how to correct/escalate significant variances KA8. different reasons for recommending changes KA9. appropriate people and project stakeholders to involve, what information they need, and when they need it KA10. standard tools and templates available and how to use these KA11. methods and techniques used when working with others B. Technical You need to know and understand: KB1. the purpose, scope and objectives of work to be carried out and the Knowledge importance of keeping within these boundaries KB2. how to identify project requirements, resources and stakeholders KB3. how to create project plans and how to monitor and report on progress against these KB4. the importance of application design and flow KB5. how to use a range of products including frontend/ middleware KB6. technologies relating to your area of work, including: 13
SSC/ N 0301
Co-ordinate the deployment of software products/applications a. b. c. d.
Skills (S) A. Core Skills/ Generic Skills
B. Professional Skills
hardware devices (eg laptops, desktops, Blackberries) operating systems (eg Windows, UNIX, Macintosh) networks (eg LAN, WAN, VPN, IP, wireless, network devices) servers (eg Windows Server and Active Directory, VMware, Citrix)
Writing Skills You need to know and understand how to: SA1. communicate with others in writing SA2. complete accurate well written work with attention to detail Reading Skills You need to know and understand how to: SA3. follow guidelines, procedures, rules and service level agreements Oral Communication (Listening and Speaking skills) You need to know and understand how to: SA4. ask for clarification and advice from others SA5. listen effectively and orally communicate information accurately Decision Making You need to know and understand how to: SB1. follow rule-based decision-making processes SB2. make decisions on suitable courses of action Plan and Organize You need to know and understand how to: SB3. plan and organize your work to achieve targets and deadlines Customer Centricity You need to know and understand how to: SB4. check your own and/or your peers work meets customer requirements SB5. work effectively in a customer facing environment SB6. build and maintain positive and effective relationships with customers Problem Solving You need to know and understand how to: SB7. apply problem-solving approaches in different situations SB8. seek clarification on problems from others SB9. refer anomalies to the supervisor Analytical Thinking You need to know and understand how to: SB10. analyze data and activities SB11. configure data and disseminate relevant information to others SB12. pass on relevant information to others Critical Thinking 14
SSC/ N 0301
C. Technical Skills
Co-ordinate the deployment of software products/applications You need to know and understand how to: SB13. provide opinions on work in a detailed and constructive way SB14. apply balanced judgments to different situations Attention to Detail You need to know and understand how to: SB15. check your work is complete and free from errors SB16. get your work checked by others Team Working You need to know and understand how to: SB17. work independently and collaboratively SB18. work effectively in a team environment SB19. contribute to the quality of team working You need to know and understand how to: SC1. use information technology effectively to input and/or extract data accurately SC2. agree objectives and work requirements SC3. store and retrieve information SC4. keep up to date with changes, procedures and practices in your field of expertise SC5. use Unix and Windows operating systems SC6. use WebLogic Portal, WebCenter Sites, Oracle Content Manager, WebSphere Commerce
15
SSC/ N 0301
Co-ordinate the deployment of software products/applications
NOS Version Control
NOS Code
SSC/ N 0301
Credits(NVEQF/NVQF/NSQF) [OPTIONAL] Industry IT-ITeS Industry Sub-sector
Engineering and R&D
Version number
0.1
Drafted on
30/04/2013 30/04/2013
Last reviewed on Next review date
30/06/2014
16
