Success from the Cloud
Success from the Cloud Andrew Reeves, Jeremy Childes & Enrique O’Reilly TCF 2016 Breakout Stream C1 – 11:30-12:15 p.m.
#TCF2016
Temenos & Microsoft Campaign
#TCF2016
2
Agenda 1.
Cloud Update
2.
TSS Update
3.
Stigma Extinguished
4.
Success in South America
#TCF2016
Cloud Update
#TCF2016 #TCF2016
Cloud Services Overview On-Premises
SaaS
Infrast. as a Service
Platform as a Service
Software as a Service
Applications
Applications
Data
Data
Data
Runtime
Runtime
Runtime
Middleware
Middleware
Middleware
O/S
O/S
O/S
O/S
Virtualization
Virtualization
Virtualization
Servers
Servers
Storage
Storage
Networking
Networking
Middleware
Servers
Others Manage
Data
Others Manage
Applications
You manage
Applications
Virtualization Servers
Storage
Storage
Networking
Networking
#TCF2016
Others Manage
PaaS You manage
IaaS
Runtime
You manage
5
Why Adopt the Cloud?
6 0%
10%
20%
Flexible Infrastructure Capacity Reduced Time for Provisioning Reduction in TCO Reduced Time to Market Limited In-House Tech and HR Service Value Flexible Payment Models Mobility More Advanced Applications and Updates Infrastructure Deployment Automation (API services) Better Security Broader Reach/Collaboration Source: Cloud Security Alliance, March 2015 – “How Cloud is Being Used in the Financial Sector: Survey Report”
#TCF2016
30%
40%
50%
60%
70%
80%
Software as a Service Cost Savings
7
67% cost savings
#TCF2016
Financial Services Cloud Coverage Almost 9 out of 10 financial institutions run at least one application in the cloud. That is up from 57% in 2009.
Source: Temenos 8th Annual Survey – Shifting Sands: Banking in the Digital Era
8
70% of participating FIs indicate that they have engaged with regulatory bodies in discussions about requirements for the adoption of cloud-based services in the finance sector.
Enisa, December 2015 – “Secure Use of Cloud Computing in the Finance Sector – Good practices and recommendations”
#TCF2016
Temenos Software Services
#TCF2016 #TCF2016
Temenos Software Services
10
Not Just MicroBanking
Not Just Core Banking
Signed first regulated bank on Core Banking R14
Signed Soficam, Sefia and Prival on Core Banking R14 Mexico Model Bank
Launch of Financial Crime Screen and Profile as both standalone and integrated services
Implementing Channels and Analytics for Prival
Not Just SaaS We offer two models of cloud based hosting
Single Tenant (ASP)
Multi-tenant (SaaS)
Although currently the market is driving us towards ASP we need to move to SaaS for operational efficiency.
Deliver cloud based services, utilizing Temenos products and the Microsoft Azure cloud together with operational and support services backed by service level agreements.
#TCF2016
Temenos in the Cloud
11
Products Delivered in the Cloud
Service Models
Core Banking
Managed Cloud Hosting
R14 R14 (Mexico) R12 (MicroBanking) R12 (Islamic)
Client licenses software as for on premise deployment but can then elect to have TSS host and operate the software within their cloud environment.
Financial Crime Management
Dedicated Cloud Services
Screen Profile
Full subscription model for smaller clients. Selected Temenos products are provided in the cloud as a service.
Channels Internet Banking (integrated with Core Banking)
Shared Cloud Services
Analytics
Multi-tenant model focused on a particular market or network of clients who share a common set of functionality and services. #TCF2016
TSS Involvement
12
Implementation
Run
Platform Build – consisting of LIVE, UAT and SIT environments located in primary and secondary data centres provided by Microsoft Azure.
Service Management – working with clients and partners to ensure service is meeting agreed service levels.
Connectivity – supporting the creation of VPNs between third parties and the cloud service environment
Technical Operations – backups, patching, capacity management, DR of the technical environment.
Technical governance – overall governance of the cloud service environment, security principles
Application management – including updates/ upgrades
Verification – all third party developments (L3) that will be installed within the cloud environment are verified and placed under configuration control
Business operations – such as close of business
Support – provided through PACS, covering platform, product and operations.
#TCF2016
Designing the Service Temenos Released Product
13
Capacity Management Platform Design Operational Procedures Service Levels Security Controls Security Audit Create Knowledge Base Service Implementation Operational Acceptance Service Launch
#TCF2016
TSS Cloud Service
Service Ecosystem
14
TSS Operations Client Systems
Client
Temenos
TSS Support Client Users Temenos Product
TSS Cloud Service
Customers
Cloud Platform Provider 3rd Party Services Certification Providers Client 3rd Parties
Partners Tooling
#TCF2016
Temenos 3rd Parties
Quality of Services Delivered
15
Strict change management
Multiple environments UAT/SIT/Training
High availability
Resiliency and redundancy
Operational support
Average response across incidents is under 1 hour
Average ‘priority response’ is less than 10 minutes
Resolve time across incident is under 45 minutes
Platform monitoring, backups, close of business, data migrations #TCF2016
70% of incidents are resolved on the same day
Cloud Stigma Extinguished
#TCF2016 #TCF2016
Cloud – Barriers for Adoption
17
According to our 2015 survey, the top 2 objections to cloud remained: 1. 2.
Perceived regulatory hurdles Perception of lacking data security and confidentiality
Though, less so than in the pervious 12 months.
Data security concerns will fade over time as universal standards, such as ISO 27001 and SSAE 16, emerge and adherence increases.
#TCF2016
However…
“If you’re resisting the cloud because of security concerns, you’re running out of excuses.”
18
“The question is no longer: ‘How do I move to the cloud?’ Instead, it’s ‘Now that I’m in the cloud, how do I make sure I’ve optimized my investment and risk exposure?’”
#TCF2016
“By 2020 clouds will stop being referred to as ‘public’ and ‘private’. It will simply be the way business is done and IT is provisioned.”
The Microsoft Trusted Cloud
200+ cloud services, 1+ million servers, $15B+ infrastructure investment 1 billion customers, 20 million businesses, 90 countries worldwide1
19
300+ million
3.5 million
57%
users per month5
active users4
of Fortune 5004 10,000 new subscribers per week2
Online
5.5+ billion worldwide queries each month3
1.2 billion worldwide users2
48 million members in 57 countries4
#TCF2016
450+ million unique users each month6
The Microsoft Azure Trusted Cloud
20
Unified platform for modern business Compute
Data Storage
Network Services
Global Physical Infrastructure Stores over 4 trillion objects Handles on average 127,000 requests/second Peak of 880,000 requests/second
#TCF2016
App Services
Azure Transparency
24
Azure helps enable customer control over Customer Data by providing transparency into where it is stored, who can access it, and how Microsoft helps secure it, with accessible tools and straightforward language.
62% Said privacy protection increased as a result of moving to the cloud1
#TCF2016
94% experienced security benefits they didn’t previously have on-premise1
Azure Compliance – Largest Compliance Portfolio in the Industry
26
Microsoft’s security compliance program includes rigorous testing, the implementation of best practices, and many other functions to achieve certificates and attestations.
Azure meets a broad set of international, regional, and industry-specific compliance and regulatory standards.
#TCF2016
TSS Success Stories
#TCF2016 #TCF2016
Who is Temenos Software Services For? Core Banking System Hosting
Established Banks Innovative established banks looking for smart ways to increase return on equity and renew their focus on the customer proposition
28
Core Banking as a Service
New Start Banks
Credit Unions
New entrant banks or existing banks entering new markets that wish to move fast without the burden of complicated IT systems
Credit unions looking for the same standard of technology as banks, but without the complexity, enabling them to focus on their members and service #TCF2016
Microfinance Institutions Microfinance Institutions looking for cost-effective solutions that help them speed up the real economic and social benefit they deliver in emerging markets.
Success from the Cloud
29
Panama Political and Economic Factors Unemployment rate of 2.7% 58th Human Development 2012 GDP growth averaging over 10.4% Panama city’s economy is service-based
Prival Business Overview Established on January 2008 Full Banking Services since March 2010 110 Employees Presence in Panama, Costa Rica & El Salvador Offers services as Private Banking, Investment Banking & Corporate Banking #TCF2016
Success from the Cloud
30
Compelling Event Prival Bank, SA has a core banking solution, which has supported the business needs from the beginning of its operations, which in some cases, it does not fulfill their current requirements or the future of banking services. The rapid growth and dynamism of the Bank, puts into perspective a strategy for the coming years to have the ability to migrate their applications of banking, assets under management and trading to a new system that can integrate all information and automate operations of the whole entity.
#TCF2016
Success from the Cloud Selection Criteria
31
Customized
Core Banking Relevant Parameterization
Established Banks Innovative established banks looking for smart ways to increase return on equity and renew their focus on the customer proposition
Temenos helped Prival Bank to obtain regulation approval to move their operations into the cloud.
Reports Flexibility Interfaced With Additional Functionality
SaaS ASP Model FCM Financial Crime Mitigation
Temenos Channels
Analytics & Reporting
#TCF2016
Success from the Cloud
32
Businesses Overview
Microfinance Institutions
Established on 2009 Microfinance 55 Employees 1600 Aprox. accounts Services: Short term personal loans Capital expenses
Microfinance Institutions looking for cost-effective solutions that help them speed up the real economic and social benefit they deliver in emerging markets.
#TCF2016
Established on xxx Microfinance 45 Employees 850 Aprox. accounts Services: Loans for machinery, parts and equipment Capital expenses
Success from the Cloud
33
Tangible Benefits
Big money saving Pay as you go
SaaS
Quick implementation
Model ‘Cookie cutter’ solution Lowest Risk infrastructure
#TCF2016
Temenos Cloud Computing
34
COST
CONTROL COMPLIANCE
Banks Now Have More Than One Viable Option
TIME AGILITY
SECURITY
#TCF2016
Temenos Cloud Computing
Delivering more choice and flexibility
35
Cloud Banking
#TCF2016
Don’t forget!
36
Join the conversation – Tweet or Facebook post the #tcf2016
Download this presentation now – you can download this presentation and other TCF materials from the TCF2016 app Have your say – take part in the 9th annual TCF survey, also available on the TCF2016 app
#TCF2016
Thank you
#TCF2016 #TCF2016
#TCF2016
Temenos & Microsoft Campaign
#TCF2016
2
Agenda 1.
Cloud Update
2.
TSS Update
3.
Stigma Extinguished
4.
Success in South America
#TCF2016
Cloud Update
#TCF2016 #TCF2016
Cloud Services Overview On-Premises
SaaS
Infrast. as a Service
Platform as a Service
Software as a Service
Applications
Applications
Data
Data
Data
Runtime
Runtime
Runtime
Middleware
Middleware
Middleware
O/S
O/S
O/S
O/S
Virtualization
Virtualization
Virtualization
Servers
Servers
Storage
Storage
Networking
Networking
Middleware
Servers
Others Manage
Data
Others Manage
Applications
You manage
Applications
Virtualization Servers
Storage
Storage
Networking
Networking
#TCF2016
Others Manage
PaaS You manage
IaaS
Runtime
You manage
5
Why Adopt the Cloud?
6 0%
10%
20%
Flexible Infrastructure Capacity Reduced Time for Provisioning Reduction in TCO Reduced Time to Market Limited In-House Tech and HR Service Value Flexible Payment Models Mobility More Advanced Applications and Updates Infrastructure Deployment Automation (API services) Better Security Broader Reach/Collaboration Source: Cloud Security Alliance, March 2015 – “How Cloud is Being Used in the Financial Sector: Survey Report”
#TCF2016
30%
40%
50%
60%
70%
80%
Software as a Service Cost Savings
7
67% cost savings
#TCF2016
Financial Services Cloud Coverage Almost 9 out of 10 financial institutions run at least one application in the cloud. That is up from 57% in 2009.
Source: Temenos 8th Annual Survey – Shifting Sands: Banking in the Digital Era
8
70% of participating FIs indicate that they have engaged with regulatory bodies in discussions about requirements for the adoption of cloud-based services in the finance sector.
Enisa, December 2015 – “Secure Use of Cloud Computing in the Finance Sector – Good practices and recommendations”
#TCF2016
Temenos Software Services
#TCF2016 #TCF2016
Temenos Software Services
10
Not Just MicroBanking
Not Just Core Banking
Signed first regulated bank on Core Banking R14
Signed Soficam, Sefia and Prival on Core Banking R14 Mexico Model Bank
Launch of Financial Crime Screen and Profile as both standalone and integrated services
Implementing Channels and Analytics for Prival
Not Just SaaS We offer two models of cloud based hosting
Single Tenant (ASP)
Multi-tenant (SaaS)
Although currently the market is driving us towards ASP we need to move to SaaS for operational efficiency.
Deliver cloud based services, utilizing Temenos products and the Microsoft Azure cloud together with operational and support services backed by service level agreements.
#TCF2016
Temenos in the Cloud
11
Products Delivered in the Cloud
Service Models
Core Banking
Managed Cloud Hosting
R14 R14 (Mexico) R12 (MicroBanking) R12 (Islamic)
Client licenses software as for on premise deployment but can then elect to have TSS host and operate the software within their cloud environment.
Financial Crime Management
Dedicated Cloud Services
Screen Profile
Full subscription model for smaller clients. Selected Temenos products are provided in the cloud as a service.
Channels Internet Banking (integrated with Core Banking)
Shared Cloud Services
Analytics
Multi-tenant model focused on a particular market or network of clients who share a common set of functionality and services. #TCF2016
TSS Involvement
12
Implementation
Run
Platform Build – consisting of LIVE, UAT and SIT environments located in primary and secondary data centres provided by Microsoft Azure.
Service Management – working with clients and partners to ensure service is meeting agreed service levels.
Connectivity – supporting the creation of VPNs between third parties and the cloud service environment
Technical Operations – backups, patching, capacity management, DR of the technical environment.
Technical governance – overall governance of the cloud service environment, security principles
Application management – including updates/ upgrades
Verification – all third party developments (L3) that will be installed within the cloud environment are verified and placed under configuration control
Business operations – such as close of business
Support – provided through PACS, covering platform, product and operations.
#TCF2016
Designing the Service Temenos Released Product
13
Capacity Management Platform Design Operational Procedures Service Levels Security Controls Security Audit Create Knowledge Base Service Implementation Operational Acceptance Service Launch
#TCF2016
TSS Cloud Service
Service Ecosystem
14
TSS Operations Client Systems
Client
Temenos
TSS Support Client Users Temenos Product
TSS Cloud Service
Customers
Cloud Platform Provider 3rd Party Services Certification Providers Client 3rd Parties
Partners Tooling
#TCF2016
Temenos 3rd Parties
Quality of Services Delivered
15
Strict change management
Multiple environments UAT/SIT/Training
High availability
Resiliency and redundancy
Operational support
Average response across incidents is under 1 hour
Average ‘priority response’ is less than 10 minutes
Resolve time across incident is under 45 minutes
Platform monitoring, backups, close of business, data migrations #TCF2016
70% of incidents are resolved on the same day
Cloud Stigma Extinguished
#TCF2016 #TCF2016
Cloud – Barriers for Adoption
17
According to our 2015 survey, the top 2 objections to cloud remained: 1. 2.
Perceived regulatory hurdles Perception of lacking data security and confidentiality
Though, less so than in the pervious 12 months.
Data security concerns will fade over time as universal standards, such as ISO 27001 and SSAE 16, emerge and adherence increases.
#TCF2016
However…
“If you’re resisting the cloud because of security concerns, you’re running out of excuses.”
18
“The question is no longer: ‘How do I move to the cloud?’ Instead, it’s ‘Now that I’m in the cloud, how do I make sure I’ve optimized my investment and risk exposure?’”
#TCF2016
“By 2020 clouds will stop being referred to as ‘public’ and ‘private’. It will simply be the way business is done and IT is provisioned.”
The Microsoft Trusted Cloud
200+ cloud services, 1+ million servers, $15B+ infrastructure investment 1 billion customers, 20 million businesses, 90 countries worldwide1
19
300+ million
3.5 million
57%
users per month5
active users4
of Fortune 5004 10,000 new subscribers per week2
Online
5.5+ billion worldwide queries each month3
1.2 billion worldwide users2
48 million members in 57 countries4
#TCF2016
450+ million unique users each month6
The Microsoft Azure Trusted Cloud
20
Unified platform for modern business Compute
Data Storage
Network Services
Global Physical Infrastructure Stores over 4 trillion objects Handles on average 127,000 requests/second Peak of 880,000 requests/second
#TCF2016
App Services
Azure Transparency
24
Azure helps enable customer control over Customer Data by providing transparency into where it is stored, who can access it, and how Microsoft helps secure it, with accessible tools and straightforward language.
62% Said privacy protection increased as a result of moving to the cloud1
#TCF2016
94% experienced security benefits they didn’t previously have on-premise1
Azure Compliance – Largest Compliance Portfolio in the Industry
26
Microsoft’s security compliance program includes rigorous testing, the implementation of best practices, and many other functions to achieve certificates and attestations.
Azure meets a broad set of international, regional, and industry-specific compliance and regulatory standards.
#TCF2016
TSS Success Stories
#TCF2016 #TCF2016
Who is Temenos Software Services For? Core Banking System Hosting
Established Banks Innovative established banks looking for smart ways to increase return on equity and renew their focus on the customer proposition
28
Core Banking as a Service
New Start Banks
Credit Unions
New entrant banks or existing banks entering new markets that wish to move fast without the burden of complicated IT systems
Credit unions looking for the same standard of technology as banks, but without the complexity, enabling them to focus on their members and service #TCF2016
Microfinance Institutions Microfinance Institutions looking for cost-effective solutions that help them speed up the real economic and social benefit they deliver in emerging markets.
Success from the Cloud
29
Panama Political and Economic Factors Unemployment rate of 2.7% 58th Human Development 2012 GDP growth averaging over 10.4% Panama city’s economy is service-based
Prival Business Overview Established on January 2008 Full Banking Services since March 2010 110 Employees Presence in Panama, Costa Rica & El Salvador Offers services as Private Banking, Investment Banking & Corporate Banking #TCF2016
Success from the Cloud
30
Compelling Event Prival Bank, SA has a core banking solution, which has supported the business needs from the beginning of its operations, which in some cases, it does not fulfill their current requirements or the future of banking services. The rapid growth and dynamism of the Bank, puts into perspective a strategy for the coming years to have the ability to migrate their applications of banking, assets under management and trading to a new system that can integrate all information and automate operations of the whole entity.
#TCF2016
Success from the Cloud Selection Criteria
31
Customized
Core Banking Relevant Parameterization
Established Banks Innovative established banks looking for smart ways to increase return on equity and renew their focus on the customer proposition
Temenos helped Prival Bank to obtain regulation approval to move their operations into the cloud.
Reports Flexibility Interfaced With Additional Functionality
SaaS ASP Model FCM Financial Crime Mitigation
Temenos Channels
Analytics & Reporting
#TCF2016
Success from the Cloud
32
Businesses Overview
Microfinance Institutions
Established on 2009 Microfinance 55 Employees 1600 Aprox. accounts Services: Short term personal loans Capital expenses
Microfinance Institutions looking for cost-effective solutions that help them speed up the real economic and social benefit they deliver in emerging markets.
#TCF2016
Established on xxx Microfinance 45 Employees 850 Aprox. accounts Services: Loans for machinery, parts and equipment Capital expenses
Success from the Cloud
33
Tangible Benefits
Big money saving Pay as you go
SaaS
Quick implementation
Model ‘Cookie cutter’ solution Lowest Risk infrastructure
#TCF2016
Temenos Cloud Computing
34
COST
CONTROL COMPLIANCE
Banks Now Have More Than One Viable Option
TIME AGILITY
SECURITY
#TCF2016
Temenos Cloud Computing
Delivering more choice and flexibility
35
Cloud Banking
#TCF2016
Don’t forget!
36
Join the conversation – Tweet or Facebook post the #tcf2016
Download this presentation now – you can download this presentation and other TCF materials from the TCF2016 app Have your say – take part in the 9th annual TCF survey, also available on the TCF2016 app
#TCF2016
Thank you
#TCF2016 #TCF2016
