Top 10 Ways to Help Suppliers Do 10% More
Top 10 Ways to Help Suppliers Do 10% More
ClientLoyalty, LLC | PROPRIETARY & CONFIDENTIAL 1
ClientLoyalty
ClientLoyalty, LLC | PROPRIETARY & CONFIDENTIAL 2
10 Ways to Help Suppliers Do More 1. Give Everyone a Voice. 2. Create Sustainable Metrics. 3. Monitor Supplier Sentiment. 4. Build Empowered Transparency. 5. Stimulate Positive Change. 6. Motivate by Example. 7. Adapt Continuous Improvement. 8. Make it Easy and Simple. 9. Create a Data-Driven Culture. 10.Recognize and Reward.
ClientLoyalty, LLC | PROPRIETARY & CONFIDENTIAL 3
Give Everyone a Voice. Use 360 feedback by understanding the ongoing relationship experience from the procurement team, the lines of business and the supplier team. If you don’t ask, you might not know.
ClientLoyalty, LLC | PROPRIETARY & CONFIDENTIAL 4
Create Sustainable Metrics. Use a small, well-balanced set of metrics tied to SLAs and/or based on challenging yet attainable goals. Permit your team and the supplier to submit data to uncover misalignment.
ClientLoyalty, LLC | PROPRIETARY & CONFIDENTIAL 5
Monitor Supplier Sentiment. Continuously review social and news networks to track positive and negative supplier market reputation. Just looking at the direct relationship can be a risk.
ClientLoyalty, LLC | PROPRIETARY & CONFIDENTIAL 6
Build Empowered Transparency. Share a subset of nonsensitive feedback, measures and sentiment data with the supplier. Allow them to see it online, anytime, so they are empowered to make changes before escalations occur.
ClientLoyalty, LLC | PROPRIETARY & CONFIDENTIAL 7
Stimulate Positive Change.
Generate action plans that clearly set tasks designed to change behavior resulting in improved outcomes. Plans can be innovative, improvement or corrective in nature.
ClientLoyalty, LLC | PROPRIETARY & CONFIDENTIAL 8
Motivate by Example. Use benchmarks such as a category benchmark relative to the supplier score as a relevant point of reference to understand the data and prioritize resources.
ClientLoyalty, LLC | PROPRIETARY & CONFIDENTIAL 9
Adapt Continuous Improvement. Use relevant methodologies like Net Promoter System(3) that future-forward organizations leverage to score supplier relationships and drive growth.
ClientLoyalty, LLC | PROPRIETARY & CONFIDENTIAL 10
Make it Easy and Simple. Use technology that is practitioner--friendly with low ramp-up times and quick-to-value user experiences.
ClientLoyalty, LLC | PROPRIETARY & CONFIDENTIAL 11
Create a Data-Driven Culture. Don’t just collect data for data’s sake or use it sparingly. Really make the data on supplier scorecards actionable and available to stimulate desired outcomes.
ClientLoyalty, LLC | PROPRIETARY & CONFIDENTIAL 12
Recognize and Reward. When suppliers and internal personnel positively contribute to the program and work together to accomplish goals, reward the effort with meaningful recognition.
ClientLoyalty, LLC | PROPRIETARY & CONFIDENTIAL 13
Thank you
Jeffrey Berk
[email protected]
312 307 5716
www.clientloyalty.com
ClientLoyalty, LLC | PROPRIETARY & CONFIDENTIAL
ClientLoyalty, LLC | PROPRIETARY & CONFIDENTIAL 1
ClientLoyalty
ClientLoyalty, LLC | PROPRIETARY & CONFIDENTIAL 2
10 Ways to Help Suppliers Do More 1. Give Everyone a Voice. 2. Create Sustainable Metrics. 3. Monitor Supplier Sentiment. 4. Build Empowered Transparency. 5. Stimulate Positive Change. 6. Motivate by Example. 7. Adapt Continuous Improvement. 8. Make it Easy and Simple. 9. Create a Data-Driven Culture. 10.Recognize and Reward.
ClientLoyalty, LLC | PROPRIETARY & CONFIDENTIAL 3
Give Everyone a Voice. Use 360 feedback by understanding the ongoing relationship experience from the procurement team, the lines of business and the supplier team. If you don’t ask, you might not know.
ClientLoyalty, LLC | PROPRIETARY & CONFIDENTIAL 4
Create Sustainable Metrics. Use a small, well-balanced set of metrics tied to SLAs and/or based on challenging yet attainable goals. Permit your team and the supplier to submit data to uncover misalignment.
ClientLoyalty, LLC | PROPRIETARY & CONFIDENTIAL 5
Monitor Supplier Sentiment. Continuously review social and news networks to track positive and negative supplier market reputation. Just looking at the direct relationship can be a risk.
ClientLoyalty, LLC | PROPRIETARY & CONFIDENTIAL 6
Build Empowered Transparency. Share a subset of nonsensitive feedback, measures and sentiment data with the supplier. Allow them to see it online, anytime, so they are empowered to make changes before escalations occur.
ClientLoyalty, LLC | PROPRIETARY & CONFIDENTIAL 7
Stimulate Positive Change.
Generate action plans that clearly set tasks designed to change behavior resulting in improved outcomes. Plans can be innovative, improvement or corrective in nature.
ClientLoyalty, LLC | PROPRIETARY & CONFIDENTIAL 8
Motivate by Example. Use benchmarks such as a category benchmark relative to the supplier score as a relevant point of reference to understand the data and prioritize resources.
ClientLoyalty, LLC | PROPRIETARY & CONFIDENTIAL 9
Adapt Continuous Improvement. Use relevant methodologies like Net Promoter System(3) that future-forward organizations leverage to score supplier relationships and drive growth.
ClientLoyalty, LLC | PROPRIETARY & CONFIDENTIAL 10
Make it Easy and Simple. Use technology that is practitioner--friendly with low ramp-up times and quick-to-value user experiences.
ClientLoyalty, LLC | PROPRIETARY & CONFIDENTIAL 11
Create a Data-Driven Culture. Don’t just collect data for data’s sake or use it sparingly. Really make the data on supplier scorecards actionable and available to stimulate desired outcomes.
ClientLoyalty, LLC | PROPRIETARY & CONFIDENTIAL 12
Recognize and Reward. When suppliers and internal personnel positively contribute to the program and work together to accomplish goals, reward the effort with meaningful recognition.
ClientLoyalty, LLC | PROPRIETARY & CONFIDENTIAL 13
Thank you
Jeffrey Berk
[email protected]
312 307 5716
www.clientloyalty.com
ClientLoyalty, LLC | PROPRIETARY & CONFIDENTIAL
