WEI PPT 5BizCommMistakes TrainHR 112315
5 Critical Communication Mistakes Killing Company Profits at Your Small Business
©2015
www.YourChampionshipCompany.com
Managing Virtual Teams
5 Communication Mistakes Killing Company Profits
What are the communication problems in your work environment? ©2015
5 Communication Mistakes Killing Company Profits
How Is This A Problem?
©2015
5 Communication Mistakes Killing Company Profits
Robert Carkhuff, Ph.D.
All communication is for better or worse!” ©2015
5 Communication Mistakes Killing Company Profits
Robert Carkhuff, Ph.D.
All communication is for better or worse!”
5 Communication Mistakes Killing Company Profits
Skip Weisman 3 Outcomes from any communication: • Building trust • Slowly eroding trust • Instantly destroying trust
©2015
The 7 Deadliest Communication Sins
How Is This A Problem?
©2015
The 7 Deadliest Communication Sins
How Is This A Problem? 2 Big Ways: Kills Workplace Trust Kills Workplace Productivity ©2015
The 7 Deadliest Communication Sins Stephen M.R. Covey: The Speed of Trust
As trust goes down, speed goes down and costs go up and… As trust goes up, speed goes up and costs go down! ©2015
5 Communication Mistakes Killing Company Profits
But, How Much? ©2015
5 Communication Mistakes Killing Company Profits Research by Towers Watson, ComTIA, Cognisco & Siemens 2008-2010
Average Employee Wastes: 40-minutes per day Average Annual Cost: $5,220 per year per employee ©2015
5 Communication Mistakes Killing Company Profits Research by Towers Watson, ComTIA, Cognisco & Siemens 2008-2010
Average Employee Wastes: 40-minutes per day Average Annual Cost: $5,220 per year per employee How many employees do you have?
©2015
5 Communication Mistakes Killing Company Profits
Are You Consciously Communicating to Always Build Trust? ©2015
5 Critical Communication Mistakes Killing Company Profits
Communication Mistake #1:
Defining Communication as A problem… But, Never Defining the Communication Problem(s)! ©2015
5 Critical Communication Mistakes Killing Company Profits
Communication Mistake #2:
Lack of Specificity (especially around employee performance/job expectations)
©2015
5 Critical Communication Mistakes Killing Company Profits
Communication Mistake #3:
©2015
5 Critical Communication Mistakes Killing Company Profits
Communication Mistake #3:
Communication Procrastination (avoiding the bad news, difficult conversations, performance feedback etc.)
©2015
5 Critical Communication Mistakes Killing Company Profits
Communication Mistake #4:
Lack of Directness & Candor (as it pertains to important workplace issues, especially around individual performance and behaviors affecting the work environment & job performance)
©2015
5 Critical Communication Mistakes Killing Company Profits
Communication Mistake #5:
Lack of Transparency (Pertaining to business strategy, business financial performance, and future goals for the company)
5 Critical Communication Mistakes Killing Company Profits Double Communication Effectiveness at Your Company •
5 Communication Mistakes – white paper report
•
31 Workplace Communication FAQs
•
Build Your “Communication Power” over 12 months – 52 Weekly Power Words!
•
5 Communication Mistakes – slide deck www.YourChampionshipCompany.com/5CommunicationMistakes
©2015
©2015
www.YourChampionshipCompany.com
Managing Virtual Teams
5 Communication Mistakes Killing Company Profits
What are the communication problems in your work environment? ©2015
5 Communication Mistakes Killing Company Profits
How Is This A Problem?
©2015
5 Communication Mistakes Killing Company Profits
Robert Carkhuff, Ph.D.
All communication is for better or worse!” ©2015
5 Communication Mistakes Killing Company Profits
Robert Carkhuff, Ph.D.
All communication is for better or worse!”
5 Communication Mistakes Killing Company Profits
Skip Weisman 3 Outcomes from any communication: • Building trust • Slowly eroding trust • Instantly destroying trust
©2015
The 7 Deadliest Communication Sins
How Is This A Problem?
©2015
The 7 Deadliest Communication Sins
How Is This A Problem? 2 Big Ways: Kills Workplace Trust Kills Workplace Productivity ©2015
The 7 Deadliest Communication Sins Stephen M.R. Covey: The Speed of Trust
As trust goes down, speed goes down and costs go up and… As trust goes up, speed goes up and costs go down! ©2015
5 Communication Mistakes Killing Company Profits
But, How Much? ©2015
5 Communication Mistakes Killing Company Profits Research by Towers Watson, ComTIA, Cognisco & Siemens 2008-2010
Average Employee Wastes: 40-minutes per day Average Annual Cost: $5,220 per year per employee ©2015
5 Communication Mistakes Killing Company Profits Research by Towers Watson, ComTIA, Cognisco & Siemens 2008-2010
Average Employee Wastes: 40-minutes per day Average Annual Cost: $5,220 per year per employee How many employees do you have?
©2015
5 Communication Mistakes Killing Company Profits
Are You Consciously Communicating to Always Build Trust? ©2015
5 Critical Communication Mistakes Killing Company Profits
Communication Mistake #1:
Defining Communication as A problem… But, Never Defining the Communication Problem(s)! ©2015
5 Critical Communication Mistakes Killing Company Profits
Communication Mistake #2:
Lack of Specificity (especially around employee performance/job expectations)
©2015
5 Critical Communication Mistakes Killing Company Profits
Communication Mistake #3:
©2015
5 Critical Communication Mistakes Killing Company Profits
Communication Mistake #3:
Communication Procrastination (avoiding the bad news, difficult conversations, performance feedback etc.)
©2015
5 Critical Communication Mistakes Killing Company Profits
Communication Mistake #4:
Lack of Directness & Candor (as it pertains to important workplace issues, especially around individual performance and behaviors affecting the work environment & job performance)
©2015
5 Critical Communication Mistakes Killing Company Profits
Communication Mistake #5:
Lack of Transparency (Pertaining to business strategy, business financial performance, and future goals for the company)
5 Critical Communication Mistakes Killing Company Profits Double Communication Effectiveness at Your Company •
5 Communication Mistakes – white paper report
•
31 Workplace Communication FAQs
•
Build Your “Communication Power” over 12 months – 52 Weekly Power Words!
•
5 Communication Mistakes – slide deck www.YourChampionshipCompany.com/5CommunicationMistakes
©2015
