WEI PPT 7CommSins PMI PiedmontTriad2015
The 7 Deadliest Communication Sins of Project Managers
www.YourChampionshipCompany.com
Managing Virtual Teams
Managing Virtual Teams
The 7 Deadliest Communication Sins
What are your Interpersonal Communication Frustrations?
The 7 Deadliest Communication Sins
How Are These A Problem?
The 7 Deadliest Communication Sins Stephen M.R. Covey: The Speed of Trust
As trust goes down, speed goes down and costs go up and… As trust goes up, speed goes up and costs go down!
The 7 Deadliest Communication Sins
But, How Much?
The 7 Deadliest Communication Sins Research by Towers Watson, ComTIA, Cognisco & Siemens 2008-2010
Average Employee Wastes: 40-minutes per day Average Annual Cost: $5,220 per year per employee
The 7 Deadliest Communication Sins
Robert Carkhuff, Ph.D.
All communication is for better or worse!”
The 7 Deadliest Communication Sins
Robert Carkhuff, Ph.D.
All communication is for better or worse!”
The 7 Deadliest Communication Sins
Are You Consciously Communicating to Always Build Trust?
The 7 Deadliest Communication Sins
Communication Sin #1:
“Anytime”
The 7 Deadliest Communication Sins
Communication Sin #1: Lack of Specificity r e h t o t c a i f h i c W e e p s s u n a o c n s ? e s g a n i r d h a p e r d n i m
The 7 Deadliest Communication Sins
Communication Skill #1: Specificity Specificity Clarity Credibility Confidence Trust
The 7 Deadliest Communication Sins
Communication Sin #2: Lack of Desirable Behaviors
The 7 Deadliest Communication Sins
Communication Sin #2: Lack of Desirable Behaviors g n i k s a p e o t m “S he sa t e s m n o i t ” ! s r e e qu & ov r e ov
The 7 Deadliest Communication Sins
Communication Sin #2: Lack of Desirable Behaviors
3 Problems with this sin: 1) Negative/nagging 2) Non-specific 3) Focuses on past
The 7 Deadliest Communication Sins
Communication Skill #2: Desirable Behaviors
Catch people doing things right! Ask for more of that!
The 7 Deadliest Communication Sins
Communication Sin #3: s t n a o i h t a W s r e v n o c u o y ? f e f r o a g n i t t pu
What , me worry?
WHY?
The 7 Deadliest Communication Sins
Communication Sin #3: Lack of Immediacy, Urgency & Promptness
: s m on r o 2 F icati
What , me worry?
! n n u o i t m a m n i o t 1. C rocras P ! t n s o e ti u a q z i e 2. R ational R
The 7 Deadliest Communication Sins
Communication Skill #3: Immediacy, Urgency & Promptness
Communicate at the “1st Most Appropriate Time” 1) Creating a more trusting relationship 2) Learn confrontation comm. skills 3) Just Do It!
The 7 Deadliest Communication Sins
Communication Sin #4: Lack of Respectful ReBUTtals That’s a great idea, but… You did a great job, but… I’d love to give you a raise, but…
The 7 Deadliest Communication Sins
Communication Sin #4: Lack of Respectful ReBUTtals
How are “BUT” statements a problem?
The 7 Deadliest Communication Sins
Communication Skill #4: Respectful ReBUTtals That’s a great idea, and… but… You did a great job, and… but… I’d love to give you a and… raise, but…
The 7 Deadliest Communication Sins
Communication Sin #4: Lack of Respectful ReBUTtals
BUT
ALTHOUGH HOWEVER
The 7 Deadliest Communication Sins
Communication Sin #5: Lack of Appropriate Tone & Body Language
In what forms does this show up? How & why is this a problem?
The 7 Deadliest Communication Sins
Communication Sin #5: Lack of Appropriate Tone & Body Language • Glares/Stares • Rolling eyes • Folding arms • Pointing Fingers • Raising voice/yelling
The 7 Deadliest Communication Sins
Communication Skill #5: Appropriate Tone & Body Language • Master emotional intelligence • Learn empathy & compassion • Commit to communciating with “The Golden Rule” (maybe)
The 7 Deadliest Communication Sins
Communication Sin #6: Lack of Focused Attention
3 Types of Distractions: • Tech* • People* • Mind* * The Myth of Multi-Tasking
The 7 Deadliest Communication Sins
Communication Skill #6: Focused Attention
• Decide to listen! (Listening is NOT a Skill) • Command Attention • Demand Attention
The 7 Deadliest Communication Sins
Communication Sin #7: Lack of Directness & Candor
& s t c e j b u s s t n a o i h t a W s s s r e e n v t n co “direc ” k ? c r la o d n a c &
The 7 Deadliest Communication Sins
Communication Sin #7: Lack of Directness & Candor n e h /W
e r e Wh / How ou lack & do y ctness e r i d ” “ ? r o d n ca
The 7 Deadliest Communication Sins
Communication Sin #7: Lack of Directness & Candor d n u o r A g n i t Bea ush? B e h t ” m a e t “ Generic ? k c a b d fee e h t g n i r o n g I / g n ?” m o o r Avoidi e h t n i t n a h p e l e “
Pass i Agg veress ive?
Gene ric in divid feedb ual ack?
Throwin g other s “under the bus ?”
The 7 Deadliest Communication Sins
Communication Sin #7: Lack of Directness & Candor
Sarcasm s Greek Root = SARKAZEIN SARKAZEIN definition =
To Tear Flesh
The 7 Deadliest Communication Sins
The 4 Primary Causes: • Lack of Awareness • Lazy Communication Habits • Lack Emotional Intelligence • Low Self-Esteem
The 7 Deadliest Communication Sins What is the cumulative cost of these “Communication Sins” in your organization?
$5,220 per employee Who else in your organization needs to learn about these “7 Communication Sins?
The 7 Deadliest Communication Sins SOLUTION: The 7 Critical Communication Skills ! ! ! ! ! ! !
Communicate With Specificity Communicate Future Desirable Behaviors Communicate 1st Most Appropriate Time Make Your ReBUTtal Using “AND” as transition Respond with Appropriate Tone & Body Language Learn to Command & Demand Others’ Attention Learn to Communicate Directly & Candidly Where to Start? Pick 1 for 30-days!
The 7 Deadliest Communication Sins
Double Your Ability to Communicate With Power • 7 Communication Sins – white paper report • 31 Project Managers Communication FAQs • Build Your “Communication Power” over 12 months – 52 Weekly Power Words!
The 7 Critical Communication Skills
“How You Pitch It, Determines How You Connect!”
www.YourChampionshipCompany.com
Managing Virtual Teams
Managing Virtual Teams
The 7 Deadliest Communication Sins
What are your Interpersonal Communication Frustrations?
The 7 Deadliest Communication Sins
How Are These A Problem?
The 7 Deadliest Communication Sins Stephen M.R. Covey: The Speed of Trust
As trust goes down, speed goes down and costs go up and… As trust goes up, speed goes up and costs go down!
The 7 Deadliest Communication Sins
But, How Much?
The 7 Deadliest Communication Sins Research by Towers Watson, ComTIA, Cognisco & Siemens 2008-2010
Average Employee Wastes: 40-minutes per day Average Annual Cost: $5,220 per year per employee
The 7 Deadliest Communication Sins
Robert Carkhuff, Ph.D.
All communication is for better or worse!”
The 7 Deadliest Communication Sins
Robert Carkhuff, Ph.D.
All communication is for better or worse!”
The 7 Deadliest Communication Sins
Are You Consciously Communicating to Always Build Trust?
The 7 Deadliest Communication Sins
Communication Sin #1:
“Anytime”
The 7 Deadliest Communication Sins
Communication Sin #1: Lack of Specificity r e h t o t c a i f h i c W e e p s s u n a o c n s ? e s g a n i r d h a p e r d n i m
The 7 Deadliest Communication Sins
Communication Skill #1: Specificity Specificity Clarity Credibility Confidence Trust
The 7 Deadliest Communication Sins
Communication Sin #2: Lack of Desirable Behaviors
The 7 Deadliest Communication Sins
Communication Sin #2: Lack of Desirable Behaviors g n i k s a p e o t m “S he sa t e s m n o i t ” ! s r e e qu & ov r e ov
The 7 Deadliest Communication Sins
Communication Sin #2: Lack of Desirable Behaviors
3 Problems with this sin: 1) Negative/nagging 2) Non-specific 3) Focuses on past
The 7 Deadliest Communication Sins
Communication Skill #2: Desirable Behaviors
Catch people doing things right! Ask for more of that!
The 7 Deadliest Communication Sins
Communication Sin #3: s t n a o i h t a W s r e v n o c u o y ? f e f r o a g n i t t pu
What , me worry?
WHY?
The 7 Deadliest Communication Sins
Communication Sin #3: Lack of Immediacy, Urgency & Promptness
: s m on r o 2 F icati
What , me worry?
! n n u o i t m a m n i o t 1. C rocras P ! t n s o e ti u a q z i e 2. R ational R
The 7 Deadliest Communication Sins
Communication Skill #3: Immediacy, Urgency & Promptness
Communicate at the “1st Most Appropriate Time” 1) Creating a more trusting relationship 2) Learn confrontation comm. skills 3) Just Do It!
The 7 Deadliest Communication Sins
Communication Sin #4: Lack of Respectful ReBUTtals That’s a great idea, but… You did a great job, but… I’d love to give you a raise, but…
The 7 Deadliest Communication Sins
Communication Sin #4: Lack of Respectful ReBUTtals
How are “BUT” statements a problem?
The 7 Deadliest Communication Sins
Communication Skill #4: Respectful ReBUTtals That’s a great idea, and… but… You did a great job, and… but… I’d love to give you a and… raise, but…
The 7 Deadliest Communication Sins
Communication Sin #4: Lack of Respectful ReBUTtals
BUT
ALTHOUGH HOWEVER
The 7 Deadliest Communication Sins
Communication Sin #5: Lack of Appropriate Tone & Body Language
In what forms does this show up? How & why is this a problem?
The 7 Deadliest Communication Sins
Communication Sin #5: Lack of Appropriate Tone & Body Language • Glares/Stares • Rolling eyes • Folding arms • Pointing Fingers • Raising voice/yelling
The 7 Deadliest Communication Sins
Communication Skill #5: Appropriate Tone & Body Language • Master emotional intelligence • Learn empathy & compassion • Commit to communciating with “The Golden Rule” (maybe)
The 7 Deadliest Communication Sins
Communication Sin #6: Lack of Focused Attention
3 Types of Distractions: • Tech* • People* • Mind* * The Myth of Multi-Tasking
The 7 Deadliest Communication Sins
Communication Skill #6: Focused Attention
• Decide to listen! (Listening is NOT a Skill) • Command Attention • Demand Attention
The 7 Deadliest Communication Sins
Communication Sin #7: Lack of Directness & Candor
& s t c e j b u s s t n a o i h t a W s s s r e e n v t n co “direc ” k ? c r la o d n a c &
The 7 Deadliest Communication Sins
Communication Sin #7: Lack of Directness & Candor n e h /W
e r e Wh / How ou lack & do y ctness e r i d ” “ ? r o d n ca
The 7 Deadliest Communication Sins
Communication Sin #7: Lack of Directness & Candor d n u o r A g n i t Bea ush? B e h t ” m a e t “ Generic ? k c a b d fee e h t g n i r o n g I / g n ?” m o o r Avoidi e h t n i t n a h p e l e “
Pass i Agg veress ive?
Gene ric in divid feedb ual ack?
Throwin g other s “under the bus ?”
The 7 Deadliest Communication Sins
Communication Sin #7: Lack of Directness & Candor
Sarcasm s Greek Root = SARKAZEIN SARKAZEIN definition =
To Tear Flesh
The 7 Deadliest Communication Sins
The 4 Primary Causes: • Lack of Awareness • Lazy Communication Habits • Lack Emotional Intelligence • Low Self-Esteem
The 7 Deadliest Communication Sins What is the cumulative cost of these “Communication Sins” in your organization?
$5,220 per employee Who else in your organization needs to learn about these “7 Communication Sins?
The 7 Deadliest Communication Sins SOLUTION: The 7 Critical Communication Skills ! ! ! ! ! ! !
Communicate With Specificity Communicate Future Desirable Behaviors Communicate 1st Most Appropriate Time Make Your ReBUTtal Using “AND” as transition Respond with Appropriate Tone & Body Language Learn to Command & Demand Others’ Attention Learn to Communicate Directly & Candidly Where to Start? Pick 1 for 30-days!
The 7 Deadliest Communication Sins
Double Your Ability to Communicate With Power • 7 Communication Sins – white paper report • 31 Project Managers Communication FAQs • Build Your “Communication Power” over 12 months – 52 Weekly Power Words!
The 7 Critical Communication Skills
“How You Pitch It, Determines How You Connect!”
