Zadara Storage ProIT Case Study

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IT SERVICES

CUSTOMER SUCCESS STORY

PRO IT deploys Zadara On-Premise as-a-Service (OPaaS) to deliver OpEx-based Storage Services at the ASX's Australian Liquidity Centre (ALC)

“Zadara’s unique approach to providing storage services on-premise gave us an OpEx business model with the enterprise features we needed to support our growing company.” Bekir Kilic, Managing Director, PRO IT Pty Ltd

Customer Profile: PRO IT provides an alternative to conventional IT support. They are a service provider offering outsourced IT services to the Australian and multinational financial and media markets. Challenge: • Data sovereignty – needed to provide secure local data storage to their customers • Customer isolation and QoS • Transition from CapEx to OpEx Solution: • Zadara Storage VPSA Storage Arrays – On-Premise as-a-Service Results: • Able to offer customers a pure OpEx-based Storage-as-a-Service (STaaS) managed services solution • Introduced new managed services: o Backup-as-a-Service o Disaster Recovery-as-a-Service o Dev/Test as-a-Service • Complete scalability on-demand • Solution aligns with PRO IT business approach to managed services

PRO IT supports Australian Financial Market with Zadara On-Premise as-a-Service Storage PRO IT was founded in 1999 to provide an alternative to conventional IT support. As a service provider, they offer outsourced services to the Australian and multinational financial and media markets. While maintaining a core enterprise client base, PRO IT has expanded its capability to act as "smart hands" and "remote hands" for global and Australia / New Zealand service providers and technology vendors. With the growing market demand for cloud enablement, service providers are looking for specialist, qualified partners to deploy and support the associated infrastructure. PRO IT fulfills this niche by providing turnkey solutions with a personal, flexible and cost effective approach.

As their business grew, PRO IT faced some challenging requirements. First, they needed to provide an offering that addressed data sovereignty. Data needed to be stored in country and in many cases within the customer’s own data center. Many companies require their storage to be located within their own data center. However, they would like to deploy an as-a-service solution. Cloudbased storage solutions will not meet these data sovereignty requirements. Additionally, a traditional CapEx-based storage array does not offer the as-aservice capability these users require.

“Zadara Storage has helped us address key challenges, such as data sovereignty and resource isolation. No other vendor was able to align with our managed services business model, the way that Zadara Storage could.” – Bekir Kilic, Managing Director, PRO IT Pty Ltd

PRO IT researched the market and found only one vendor that could offer a Storage-as-a-Service (STaaS) solution with the flexibility of being in the cloud, on-premise and in hybrid configurations. The vendor was Zadara Storage. Another key requirement for PRO IT was to provide each of their customers with industry-leading Quality-of-Service (QoS) and predictable performance. Zadara Storage was able to address this requirement through their resource isolation capabilities. With the Zadara Storage Cloud architecture, each user or instance has dedicated resources, ensuring both predictable performance, but also the highest levels of security since one user’s data cannot come in contact with another user’s data. PRO IT has now been able to offer their customers a fully OpEx-based Storageas-a-Service solution in an on-premise model. This has allowed them to expand their offering into new services. They now offer Backup-as-a-Service (BaaS), Disaster Recovery-as-a-Service (DRaaS), and Dev/Test-as-a-Service. As Bekir Kilic, the Managing Director for PRO IT explained, “Zadara Storage helped us address our key challenges, such as data sovereignty and resource isolation. They aligned perfectly with our business. No other vendor was able to align with our managed services business model the way that Zadara Storage could. We are now able to offer complete storage scalability ondemand.”

With the Zadara Storage Cloud, PRO IT is able to offer their customers the flexibility of locating their data anywhere – in the cloud, on-premise or in hybrid configurations. They can offer their customers the ability to support any data type – block, file or object storage. Finally, they can support any protocol – Fibre Channel, iSCSI, iSER, NFS, CIFS, S3 or Swift. Additionally, PRO IT is able to provide their customers the enterprise-grade features they have used on their prior CapEx-based storage arrays. “Our customers want to enjoy the economic benefits of Storage-as-a-Service, but can’t afford to give up the enterprise features they have come to depend on”, explained Bekir Kilic. “Our managed services need to provide world-class functionality for us to maintain our competitive advantage. With Zadara Storage we have been able to exceed customer expectations. PRO IT is a world-class service provider who is taking a leading position in the rapidly growing public and private cloud storage market. Industry analysts predict this market to be 50% of the overall storage market by 2020. As users increasingly transition from traditional CapEx-based storage to more flexible, OpEx-based solutions, service providers are satisfying this need with a variety of as-a-service offerings. Zadara Storage is the underlying storage architecture for many of the leading service providers in the market, due to their patented, Zadara Storage Cloud architecture.

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OCT062016