amaysim Guide to Self-Service
amaysim Guide to Self-Service
amaysim Guide to Self-Service Here’s a guide to all the things you can do to manage your amaysim account online or from your mobile.
All the tools you need for self-service
Why self-service?
• Check your usage
At amaysim we believe you deserve great products and good savings plus the flexibility and freedom to customise your mobile service to your needs. That’s why we love self-service. And we think you will, too.
• Top up your account
These tools are your best friends when it comes to self-service. Use these tools to:
• Change your amaysim plan • Plus heaps more!
Self-Service Tools APPS
Download our free amaysim app for Android or iPhone
Stay on top of things on the go!
ONLINE
Go to My amaysim
Do it yourself and manage your account online!
SMS
CALL
Free SMS service 568
Free Call service 555
SMS 568 from your mobile
Dial 555 from your mobile
2
amaysim Guide to Self-Service See what My amaysim can do for you!
How to log in to My amaysim
My amaysim is an amazing all-in-one selfservice tool helping you find up-to-date information about your mobile service, including:
To log in to your account at amaysim.com.au/myamaysim you’ll need:
• Your current credit and data balance and expiry dates
Forgotten your password? No worries! Just ask us to reset it anytime! All you need is your email address. Then follow the prompts online when you try to log-in.
• Your plans and renewal dates
• Your mobile number • Your password
• Your bill history and more • Recharge credit • Redeem your vouchers • Switch between our amaysim plans • Manage your mobile settings (e.g. voicemail or roaming)
How to redeem vouchers, recharge, check balances, buy & cancel To redeem your voucher, choose one of the four easy options below. 1. APPS
2. ONLINE
• Change your personal or payment details • Add more SIMs to your account for your tablet or another mobile • Earn some extra credit by referring your friends to amaysim and more!
Download our free amaysim app for Android or iPhone
Go to My amaysim
3. SMS Text VOU XXXXXXX (VOU followed by the voucher number)
4. CALL
Call 555 and follow the prompts
to 568
3
amaysim Guide to Self-Service To recharge with your credit or debit card, choose one of the four easy options below: 1.APPS APPS Download our free amaysim app for Android or iPhone
2.ONLINE ONLINE
3.SMS SMS
4.CALL CALL
Go to My amaysim
Text ‘TOP10’ ‘TOP15’ ‘TOP20’ ‘TOP30’ ‘TOP50’ ‘TOP100’ to 568
Call 555 and follow the prompts
To check your balance use any of these four easy options: 1.APPS APPS
2. ONLINE
3. SMS
4. CALL
Download our free amaysim app for Android or iPhone
Go to My amaysim
Text BAL to 568
Call 555 and follow the prompts
4
amaysim Guide to Self-Service To buy or cancel amaysim FLEXI choose one of the four easy options: APPS
Download our free amaysim app for Android or iPhone
ONLINE
Go to My amaysim
SMS To buy, text FLEXI to 568 OR
CALL
Call 555 and follow the prompts
To cancel, text STOP FLEXI to 568 (turns off auto-renew)
5
amaysim Guide to Self-Service To buy or cancel amaysim UNLIMITED choose one of the four easy options: APPS
Download our free amaysim app for Android or iPhone
ONLINE
Go to My amaysim
SMS To buy, text UNLIMITED to 568 OR
CALL
Call 555 and follow the prompts
To cancel, text STOP UNLIMTED to 568 (turns off auto-renew)
6
amaysim Guide to Self-Service To buy or cancel amaysim DATA PACKS choose one of the four easy options: APPS
Download our free amaysim app for Android or iPhone
ONLINE
SMS
Go to My amaysim
To buy, text ‘1GB’ ‘2.5GB’ ‘4GB’ ‘10GB’ to 568 OR
CALL
Call 555 and follow the prompts
To cancel, text ‘STOP DATA PACK’ to 568 (turns off auto-renew)
7
Want to save time and do more? Easy!
Refer a friend. Be rewarded.
Need help?
Find out more about our products and services at Help and Support
You deserve a reward for spreading the good news. Invite your friends to join amaysim and you’ll both be rewarded with $10.
Go online amaysim.com.au/help
Stay on top of things on the go with our amaysim apps, android or iPhone Do it yourself and manage your account at My amaysim
For more info go to amaysim.com.au/friend.
Email us at [email protected] Follow us at /amaysim and
/amaysimau
amaysim Guide to Self-Service Here’s a guide to all the things you can do to manage your amaysim account online or from your mobile.
All the tools you need for self-service
Why self-service?
• Check your usage
At amaysim we believe you deserve great products and good savings plus the flexibility and freedom to customise your mobile service to your needs. That’s why we love self-service. And we think you will, too.
• Top up your account
These tools are your best friends when it comes to self-service. Use these tools to:
• Change your amaysim plan • Plus heaps more!
Self-Service Tools APPS
Download our free amaysim app for Android or iPhone
Stay on top of things on the go!
ONLINE
Go to My amaysim
Do it yourself and manage your account online!
SMS
CALL
Free SMS service 568
Free Call service 555
SMS 568 from your mobile
Dial 555 from your mobile
2
amaysim Guide to Self-Service See what My amaysim can do for you!
How to log in to My amaysim
My amaysim is an amazing all-in-one selfservice tool helping you find up-to-date information about your mobile service, including:
To log in to your account at amaysim.com.au/myamaysim you’ll need:
• Your current credit and data balance and expiry dates
Forgotten your password? No worries! Just ask us to reset it anytime! All you need is your email address. Then follow the prompts online when you try to log-in.
• Your plans and renewal dates
• Your mobile number • Your password
• Your bill history and more • Recharge credit • Redeem your vouchers • Switch between our amaysim plans • Manage your mobile settings (e.g. voicemail or roaming)
How to redeem vouchers, recharge, check balances, buy & cancel To redeem your voucher, choose one of the four easy options below. 1. APPS
2. ONLINE
• Change your personal or payment details • Add more SIMs to your account for your tablet or another mobile • Earn some extra credit by referring your friends to amaysim and more!
Download our free amaysim app for Android or iPhone
Go to My amaysim
3. SMS Text VOU XXXXXXX (VOU followed by the voucher number)
4. CALL
Call 555 and follow the prompts
to 568
3
amaysim Guide to Self-Service To recharge with your credit or debit card, choose one of the four easy options below: 1.APPS APPS Download our free amaysim app for Android or iPhone
2.ONLINE ONLINE
3.SMS SMS
4.CALL CALL
Go to My amaysim
Text ‘TOP10’ ‘TOP15’ ‘TOP20’ ‘TOP30’ ‘TOP50’ ‘TOP100’ to 568
Call 555 and follow the prompts
To check your balance use any of these four easy options: 1.APPS APPS
2. ONLINE
3. SMS
4. CALL
Download our free amaysim app for Android or iPhone
Go to My amaysim
Text BAL to 568
Call 555 and follow the prompts
4
amaysim Guide to Self-Service To buy or cancel amaysim FLEXI choose one of the four easy options: APPS
Download our free amaysim app for Android or iPhone
ONLINE
Go to My amaysim
SMS To buy, text FLEXI to 568 OR
CALL
Call 555 and follow the prompts
To cancel, text STOP FLEXI to 568 (turns off auto-renew)
5
amaysim Guide to Self-Service To buy or cancel amaysim UNLIMITED choose one of the four easy options: APPS
Download our free amaysim app for Android or iPhone
ONLINE
Go to My amaysim
SMS To buy, text UNLIMITED to 568 OR
CALL
Call 555 and follow the prompts
To cancel, text STOP UNLIMTED to 568 (turns off auto-renew)
6
amaysim Guide to Self-Service To buy or cancel amaysim DATA PACKS choose one of the four easy options: APPS
Download our free amaysim app for Android or iPhone
ONLINE
SMS
Go to My amaysim
To buy, text ‘1GB’ ‘2.5GB’ ‘4GB’ ‘10GB’ to 568 OR
CALL
Call 555 and follow the prompts
To cancel, text ‘STOP DATA PACK’ to 568 (turns off auto-renew)
7
Want to save time and do more? Easy!
Refer a friend. Be rewarded.
Need help?
Find out more about our products and services at Help and Support
You deserve a reward for spreading the good news. Invite your friends to join amaysim and you’ll both be rewarded with $10.
Go online amaysim.com.au/help
Stay on top of things on the go with our amaysim apps, android or iPhone Do it yourself and manage your account at My amaysim
For more info go to amaysim.com.au/friend.
Email us at [email protected] Follow us at /amaysim and
/amaysimau
