amaysim Guide to Troubleshooting for Windows 6.5 - Amazon Web ...
amaysim Guide to Troubleshooting for Windows 6.5
amaysim Guide to Troubleshooting for Windows 6.5 Here’s a guide to troubleshooting problems for connecting to the internet with your Windows mobile. Before you start, you may need your handset user manual. If you don’t have a copy, you can find it online. Search manufacturer’s name, model of your handset & user manual (e.g. HD2 user manual).
Some key terms What do we mean by ‘tap’ and ‘push’? ‘Tap’ means using your touch screen. ‘Push’ means pushing the hard buttons on your phone.
Question
1
I’ve followed all the steps in amaysim Guide to Mobile Internet Settings and MMS for Windows 6.5 and I still can’t access the internet. What do I do now?
To enable the connection, follow these steps: 1. Tap Start, then select Settings 2. Tap Connections, then select Connection 3. Tap Advanced, then select Select networks 4. Under Programs that automatically connect to the Internet should connect using, select Optus Internet 5. Tap OK twice, then tap X 6. Test to see if you’re connected to the internet
Still not connected? Follow these steps: 1. Tap Edit 2. Tap Next twice 3. Tap Advanced 4. Look at the TCP/IP tab. Ensure that Use server-assigned IP address is ticked
First, confirm that you are in a data coverage area. Look at the top bar of your mobile screen. It should show G (GPRS) or E (Edge), if you don’t see these symbols, you do not have data coverage. Your mobile will only connect to the internet in an area with data coverage.
5. Tap Servers tab. Ensure that Use server-assigned addresses is ticked
Second, check that your mobile has enabled the connection.
6. Tap OK. Tap Finish
2
amaysim Guide to Troubleshooting for Windows 6.5 Question
2
I can’t send an MMS. What do I do now? There are three common reasons why people can’t send an MMS.
Question
3
I get notifications that I have a new MMS but it doesn’t download. How do I download it?
1. The message is too large The Optus Network has a size limit of 300kb per message. To lower the ‘message size limit’ in the settings of your phone, follow the MMS instructions on ‘Manual Set-up for MMS’ in amaysim Guide to Mobile Internet Settings and MMS for Windows 6.5. Follow steps 1 – 20.
To download the message, tap the received Message, tap Menu, tap Download.
2. Your mobile must be connected to the internet Your mobile must be connected to the internet and in an area where there is internet coverage. See the previous question to determine if you’re connected and how to set up your internet connection.
1. Tap Start
3. You may have more than one internet service provider set up You should follow the MMS instructions on ‘Manual Set-up for MMS’ in amaysim Guide to Mobile Internet Settings and MMS for Windows 6.5. Follow steps 7-8.
To download messages automatically: 2. Tap Messages 3. Tap Menu 4. Tap Settings 5. Tap Options 6. Scroll down to Retrieval mode, then tap the drop down box. 7. In Home network tap Auto (this will ensure that you are not charged roaming rates if you travel abroad) 8. Still having a problem? Check out the amaysim Guide to Mobile Internet Settings and MMS for Windows 6.5.
3
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Need help?
Find out more about our products and services at Help and Support
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Go online amaysim.com.au/help
Stay on top of things on the go with our amaysim apps, android or iPhone Do it yourself and manage your account at My amaysim
For more info go to amaysim.com.au/friend.
Email us at [email protected] Follow us at /amaysim and
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amaysim Guide to Troubleshooting for Windows 6.5 Here’s a guide to troubleshooting problems for connecting to the internet with your Windows mobile. Before you start, you may need your handset user manual. If you don’t have a copy, you can find it online. Search manufacturer’s name, model of your handset & user manual (e.g. HD2 user manual).
Some key terms What do we mean by ‘tap’ and ‘push’? ‘Tap’ means using your touch screen. ‘Push’ means pushing the hard buttons on your phone.
Question
1
I’ve followed all the steps in amaysim Guide to Mobile Internet Settings and MMS for Windows 6.5 and I still can’t access the internet. What do I do now?
To enable the connection, follow these steps: 1. Tap Start, then select Settings 2. Tap Connections, then select Connection 3. Tap Advanced, then select Select networks 4. Under Programs that automatically connect to the Internet should connect using, select Optus Internet 5. Tap OK twice, then tap X 6. Test to see if you’re connected to the internet
Still not connected? Follow these steps: 1. Tap Edit 2. Tap Next twice 3. Tap Advanced 4. Look at the TCP/IP tab. Ensure that Use server-assigned IP address is ticked
First, confirm that you are in a data coverage area. Look at the top bar of your mobile screen. It should show G (GPRS) or E (Edge), if you don’t see these symbols, you do not have data coverage. Your mobile will only connect to the internet in an area with data coverage.
5. Tap Servers tab. Ensure that Use server-assigned addresses is ticked
Second, check that your mobile has enabled the connection.
6. Tap OK. Tap Finish
2
amaysim Guide to Troubleshooting for Windows 6.5 Question
2
I can’t send an MMS. What do I do now? There are three common reasons why people can’t send an MMS.
Question
3
I get notifications that I have a new MMS but it doesn’t download. How do I download it?
1. The message is too large The Optus Network has a size limit of 300kb per message. To lower the ‘message size limit’ in the settings of your phone, follow the MMS instructions on ‘Manual Set-up for MMS’ in amaysim Guide to Mobile Internet Settings and MMS for Windows 6.5. Follow steps 1 – 20.
To download the message, tap the received Message, tap Menu, tap Download.
2. Your mobile must be connected to the internet Your mobile must be connected to the internet and in an area where there is internet coverage. See the previous question to determine if you’re connected and how to set up your internet connection.
1. Tap Start
3. You may have more than one internet service provider set up You should follow the MMS instructions on ‘Manual Set-up for MMS’ in amaysim Guide to Mobile Internet Settings and MMS for Windows 6.5. Follow steps 7-8.
To download messages automatically: 2. Tap Messages 3. Tap Menu 4. Tap Settings 5. Tap Options 6. Scroll down to Retrieval mode, then tap the drop down box. 7. In Home network tap Auto (this will ensure that you are not charged roaming rates if you travel abroad) 8. Still having a problem? Check out the amaysim Guide to Mobile Internet Settings and MMS for Windows 6.5.
3
Want to save time and do more? Easy!
Refer a friend. Be rewarded.
Need help?
Find out more about our products and services at Help and Support
You deserve a reward for spreading the good news. Invite your friends to join amaysim and you’ll both be rewarded with $10.
Go online amaysim.com.au/help
Stay on top of things on the go with our amaysim apps, android or iPhone Do it yourself and manage your account at My amaysim
For more info go to amaysim.com.au/friend.
Email us at [email protected] Follow us at /amaysim and
/amaysimau
