09 Multiple Bosses presentation
Working with Multiple Bosses
Working with Multiple Bosses Rebecca Staton-Reinstein, Ph.D. President, Advantage Leadership, Inc. Pembroke Pines, Florida
MARCO
JAMES
Admin Pro Forum 2016
1
Working with Multiple Bosses
What are your strengths and challenges working with multiple bosses?
Find your way through the Multiple Boss Maze • Learn to flex your style • Create clear plans & expectations • Set boundaries & manage up • Resolve conflicting expectations • Create a career growth opportunity
How will you navigate “multiple bosses” challenges to meet your goal? GOAL Challenge: Expectations Challenge: Manage Up
Challenge: Planning
Challenge: Communication
Admin Pro Forum 2016
2
Working with Multiple Bosses
Success starts with communication
What are the communication & work style preferences of each boss?
Talk it out
• Discuss • Think Aloud
• Internal
Think it • Complete through What are your communication & work style preferences?
Admin Pro Forum 2016
3
Working with Multiple Bosses
What are the communication & work style preferences of each boss? • Hard data
Specifics • Details
Big Picture
• Meaning • Story
What are your communication & work style preferences?
Admin Pro Forum 2016
4
Working with Multiple Bosses
What are the communication & work style preferences of each boss?
Deep Dive Key Points
• Background • Research
• Highlights • Priorities
What are your communication & work style preferences?
What are the communication & work style preferences of each boss? Logical Implications
Impact on People
•Objective •Critique •Subjective •Values
What are your communication & work style preferences?
Admin Pro Forum 2016
5
Working with Multiple Bosses
What are the communication & work style preferences of each boss?
Joy of • Plans Closure • Decisions Joy of • Alternatives Process • Possibilities What are your communication & work style preferences?
Learn to FLEX
Admin Pro Forum 2016
6
Working with Multiple Bosses
PLAN for great boss relationships
GROW your multiple boss relationships
Start Meet with each; set expectations
Plan
Summit
Create Plan to “do it all”
Meet with all to adjust
Report Keep everyone in the loop; early warnings
Improve Review Results Lessons Learned Adjust. Revise Ask for help
START Meet with each Set expectations Set boundaries Define assignments Define “rules”
Admin Pro Forum 2016
7
Working with Multiple Bosses
Plan
Convert assignments to Plan Estimate time, due dates, schedule Include all operational tasks & special projects Create Plan to “Do It All” Don’t panic!
Summit Meet with all together Review “Do It All” Plan Negotiate; Collaborate Ask for guidance Refine Plan
Admin Pro Forum 2016
8
Working with Multiple Bosses
Time Management 101 Prioritize What’s Important Now Urgent & Important = #1 Important = #2 DO NOT MULTITASK Stick to plan Modify plan when priorities change
Report Execute Plan Set report schedule Provide specific info Early Warning Alerts Review results; Adjust
IMPROVE Review Results Lessons Learned Adjust; Revise Ask for help Plan – Do – Check - Act
Admin Pro Forum 2016
9
Working with Multiple Bosses
Manage Up
FLEX Communica tion Work Style
Aligned Assertive Method
Plan & Priorities
Keys to Managing Up
FIGHT/FLIGHT
Admin Pro Forum 2016
10
Working with Multiple Bosses
Denial Resistance Exploration Neutral Zone Acceptance
William Bridges = Change Model
Communication Modes Assertive F I G H T
Aggressive
Aligned Assertive
Passive Aggressive
Aligned F L I G H T
Passive
Good Communication Aligned statements
Assertive statements
Facts
Expectations
Neutral
Relaxed, pleasant
Admin Pro Forum 2016
No attacks
Identify with issues
Under -stand
11
Working with Multiple Bosses
Assertive statements/questions • • • •
What could we do differently? Could you expand your idea? What are your expectations of me? What part would you be willing to play?
Aligned statements • • • •
I understand how you feel...AND... I see your point...AND... I can tell...AND... ...AND...
Aligned Assertive statements/questions • I agree that’s an issue. AND I wonder what we could do to... • I’ve had a similar experience myself AND I need your guidance... • We...Could/Would...AND...NO “BUTs”
Active Listening Quiet Mind Full Attention Ask Questions Repeat Do I Understand?
Admin Pro Forum 2016
12
Working with Multiple Bosses
Your Self-Interest = Be of Service Make Your Bosses Look Good
Successful Collaboration
Help them reach Goals
Grow Your Yourself & Your Career
GOAL
Continuous Improvement My Growth Plan
Ask for Mentorship
What did I learn? What can I learn?
Admin Pro Forum 2016
What do I need to change?
13
Working with Multiple Bosses
Evolve Self Evolve Plan
Choose to make it work Flex Great Communication & Work Style
Knowledge must come through Action -- Sophocles
Σοφοκλῆς
Thank You!
[email protected] www.AdvantageLeadership.com
Admin Pro Forum 2016
14
Working with Multiple Bosses Rebecca Staton-Reinstein, Ph.D. President, Advantage Leadership, Inc. Pembroke Pines, Florida
MARCO
JAMES
Admin Pro Forum 2016
1
Working with Multiple Bosses
What are your strengths and challenges working with multiple bosses?
Find your way through the Multiple Boss Maze • Learn to flex your style • Create clear plans & expectations • Set boundaries & manage up • Resolve conflicting expectations • Create a career growth opportunity
How will you navigate “multiple bosses” challenges to meet your goal? GOAL Challenge: Expectations Challenge: Manage Up
Challenge: Planning
Challenge: Communication
Admin Pro Forum 2016
2
Working with Multiple Bosses
Success starts with communication
What are the communication & work style preferences of each boss?
Talk it out
• Discuss • Think Aloud
• Internal
Think it • Complete through What are your communication & work style preferences?
Admin Pro Forum 2016
3
Working with Multiple Bosses
What are the communication & work style preferences of each boss? • Hard data
Specifics • Details
Big Picture
• Meaning • Story
What are your communication & work style preferences?
Admin Pro Forum 2016
4
Working with Multiple Bosses
What are the communication & work style preferences of each boss?
Deep Dive Key Points
• Background • Research
• Highlights • Priorities
What are your communication & work style preferences?
What are the communication & work style preferences of each boss? Logical Implications
Impact on People
•Objective •Critique •Subjective •Values
What are your communication & work style preferences?
Admin Pro Forum 2016
5
Working with Multiple Bosses
What are the communication & work style preferences of each boss?
Joy of • Plans Closure • Decisions Joy of • Alternatives Process • Possibilities What are your communication & work style preferences?
Learn to FLEX
Admin Pro Forum 2016
6
Working with Multiple Bosses
PLAN for great boss relationships
GROW your multiple boss relationships
Start Meet with each; set expectations
Plan
Summit
Create Plan to “do it all”
Meet with all to adjust
Report Keep everyone in the loop; early warnings
Improve Review Results Lessons Learned Adjust. Revise Ask for help
START Meet with each Set expectations Set boundaries Define assignments Define “rules”
Admin Pro Forum 2016
7
Working with Multiple Bosses
Plan
Convert assignments to Plan Estimate time, due dates, schedule Include all operational tasks & special projects Create Plan to “Do It All” Don’t panic!
Summit Meet with all together Review “Do It All” Plan Negotiate; Collaborate Ask for guidance Refine Plan
Admin Pro Forum 2016
8
Working with Multiple Bosses
Time Management 101 Prioritize What’s Important Now Urgent & Important = #1 Important = #2 DO NOT MULTITASK Stick to plan Modify plan when priorities change
Report Execute Plan Set report schedule Provide specific info Early Warning Alerts Review results; Adjust
IMPROVE Review Results Lessons Learned Adjust; Revise Ask for help Plan – Do – Check - Act
Admin Pro Forum 2016
9
Working with Multiple Bosses
Manage Up
FLEX Communica tion Work Style
Aligned Assertive Method
Plan & Priorities
Keys to Managing Up
FIGHT/FLIGHT
Admin Pro Forum 2016
10
Working with Multiple Bosses
Denial Resistance Exploration Neutral Zone Acceptance
William Bridges = Change Model
Communication Modes Assertive F I G H T
Aggressive
Aligned Assertive
Passive Aggressive
Aligned F L I G H T
Passive
Good Communication Aligned statements
Assertive statements
Facts
Expectations
Neutral
Relaxed, pleasant
Admin Pro Forum 2016
No attacks
Identify with issues
Under -stand
11
Working with Multiple Bosses
Assertive statements/questions • • • •
What could we do differently? Could you expand your idea? What are your expectations of me? What part would you be willing to play?
Aligned statements • • • •
I understand how you feel...AND... I see your point...AND... I can tell...AND... ...AND...
Aligned Assertive statements/questions • I agree that’s an issue. AND I wonder what we could do to... • I’ve had a similar experience myself AND I need your guidance... • We...Could/Would...AND...NO “BUTs”
Active Listening Quiet Mind Full Attention Ask Questions Repeat Do I Understand?
Admin Pro Forum 2016
12
Working with Multiple Bosses
Your Self-Interest = Be of Service Make Your Bosses Look Good
Successful Collaboration
Help them reach Goals
Grow Your Yourself & Your Career
GOAL
Continuous Improvement My Growth Plan
Ask for Mentorship
What did I learn? What can I learn?
Admin Pro Forum 2016
What do I need to change?
13
Working with Multiple Bosses
Evolve Self Evolve Plan
Choose to make it work Flex Great Communication & Work Style
Knowledge must come through Action -- Sophocles
Σοφοκλῆς
Thank You!
[email protected] www.AdvantageLeadership.com
Admin Pro Forum 2016
14
