2016 CONNECT Brochure
CONNECT 2016 SA N A NTONI O, TEXAS
SAN ANTONIO MA R R IOTT R IV E R C EN T E R
OCT 19-21
PH CCWEB. ORG/CO NNE C T
FORGING A NEW
FRONTIER Grab Your Early Bird Discount Before Aug. 31 CONNECT 2016
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THANK YOU
to our CONNECT 2016 Sponsors
DIAMOND
Message from
Prepare for the
PHCC President Chip Greene
New Frontier
You control the future of your company … and PLATINUM
GOLD
SILVER
BRONZE
CONNECT 2016 is geared to steer you in the right direction. Just steps away from San Antonio’s famous Riverwalk, PHCC’s CONNECT conference offers a timely, relevant and balanced program to move your business forward – whether it be in plumbing, HVAC or both. With more than 25 education sessions and an interactive Product & Technology Showcase, you’ll learn the types of immediate solutions you asked for on how to improve your business operations and your bottom line. Come find everything emerging on the p-h-c frontier … and go home leading the herd!
You know it, and I know it, too … it’s not enough to just “keep up” in the p-h-c industry; you have to go beyond. That’s why PHCC has designed this year’s CONNECT to help you prepare your company for the months and years ahead, with sessions you asked for on effective employee recruitment and retention techniques, succession planning, energy code updates, business trends, and more. As part of the PHCC strategic plan we have included some several HVACspecific education sessions this year. Whether you’re in service and repair or in new construction, plumbing or HVAC, open shop or signatory, you’ll find CONNECT offers tons for everyone. You’ll have access to our learning-focused Product & Technology Showcase; two high-profile keynote speakers; opportunities to network, earn continuing education credits, and watch the next generation of plumbing and HVAC professionals in competition; plus countless ways to experience the history and culture of this year’s host city, San Antonio, Texas. Everything is bigger in Texas … and CONNECT 2016 is no exception. Take a look at the programming PHCC has planned, and make the choice to be part of participate in this excellent opportunity to prepare your business for the future. I hope to see you in River City!
Grab your Early Bird Discount before Aug. 31! 2
CONNECT 2016 Save $5 off your online registration!
Visit www.phccweb.org/connect
Grab Your Early Bird Discount Before Aug. 31 CONNECT 2016
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Schedule at a Glance (Continued)
Schedule at a
Glance
Thursday, Oct. 20 7 a.m. – 7:45 a.m. 7 a.m. – 4 p.m.
Plumbing Apprentice Contest
7 a.m. – 5 p.m.
HVAC Apprentice Contest — Events 4-6
7:45 a.m. – 9 a.m.
Tuesday, Oct. 18
9 a.m. – 1 p.m.
Keynote Presentation: “Your Future is Wide Open” — Presented by John Spence, Sponsored by Viega Product & Technology Showcase including Lunch
PHCC Board of Directors Meeting (PHCC members are invited to attend)
1:15 p.m. – 2:45 p.m.
PHCC Auxiliary Business Meeting
2:45 p.m. – 4:30 p.m.
Behind-the-Scenes Convention Center Tour (Pre-registration required)
1:15 p.m. – 4:45 p.m.
PHCC Education Sessions — Sponsored by WinSupply
6:45 p.m. – 8:15 p.m.
After-Hours Private Tour of the Alamo (Pre-registration and extra fee required)
1:15 p.m. – 4:30 p.m.
Association Executives Council Roundtable
1:15 p.m. – 4:45 p.m.
Plumbing Council and Union-Affiliated Contractors (UAC) Trustee Meeting PHCC of Texas Plumbing CEU Course (For contractors who have licenses in Texas; separate fee and registration.)
8 a.m. – 5 p.m.
Wednesday, Oct. 19 8 a.m. – Noon
PHCC Educational Foundation Board of Directors Meeting
1:15 p.m. – 4:45 p.m.
8 a.m. – Noon
PHCC Leadership Institute — Sponsored by ServiceTitan (Pre-registration required)
3 p.m. – 4 p.m.
8 a.m. – 5 p.m. 9 a.m. – 11 a.m. 10 a.m. – Noon 11:30 a.m. – 4:30 p.m. Noon – 1 p.m. 1:15 p.m. – 4:30 p.m. 1:15 p.m. – 5 p.m. 1:30 p.m. – 4:30 p.m.
QSC Business Excellence Day — Sponsored by Jenkins Power Diesel, ServiceTitan and simPRO HVAC Apprentice Contest Seminar and Orientation (Off-site) PHCC Auxiliary Board of Directors Meeting and Leadership Reception
PHCC Volunteer Leadership Lunch — Sponsored by Federated Insurance (Pre-registration required) PHCC Education Sessions PHCC of Texas Plumbing CEU Course (For contractors who have licenses in Texas; separate fee and registration.) PHCC Auxiliary Trolley Tour of San Antonio (Pre-registration required) Plumbing Contestant Seminar, Orientation and Training
2 p.m. – 5 p.m.
PHCC Past National Officers’ Meeting Association Executives Council (AEC) Board Meeting
4:45 p.m. – 5:30 p.m.
First Timers’ Get-Together — Sponsored by Moen
5:30 p.m. – 7 p.m.
Opening Reception: — Sponsored by Bradford White and InSinkErator
7 p.m. – 9 p.m. 7:15 p.m. – 10:15 p.m.
4:30 p.m. – 6 p.m. 5 p.m. – 7 p.m. 5:30 p.m. – 7 p.m. 7 p.m. – 9 p.m.
Plumbing and HVAC Apprentice Contestant Dinner — Sponsored by A.O. Smith and Copper Development Association
Union-Affiliated Contractors (UAC) Reception (Pre-registration and extra fee required) PHCC Educational Foundation Donor Reception (By invitation) Past National Officers’ Dinner (By invitation)
Workforce Development Exchange — Sponsored by the PHCC National Auxiliary
8 a.m. – 9:45 a.m.
Plumbing Apprentice Contestant Review and Teardown
8:45 a.m. – 9:45 a.m. 10 a.m. – 11 a.m. 10 a.m. – 11:15 a.m. 11:15 a.m. – 12:45 p.m. 1 p.m. – 2:45 p.m.
PHCC Annual Business Meeting and Voting Keynote Presentation: “Politics NOW” — Presented by Stu Rothenberg, Sponsored by Kohler Company Plumbing and HVAC Apprentice Contestant Seminars PHCC 2016 Awards Luncheon — Sponsored by InSinkErator Behind-the-Scenes Convention Center Tour (Pre-registration required)
1:15 p.m. – 4:30 p.m.
PHCC Education Sessions — Sponsored by PHCC Educational Foundation
1:15 p.m. – 4:30 p.m.
Association Executives Council Seminar Roundtables
3 p.m. – 4 p.m.
PHCC Post Convention Board of Directors Meeting
6 p.m. – 9 p.m.
PHCC Officer Installation and Closing Reception — Sponsored by Federated Insurance
Saturday, Oct. 22 8 a.m. – 9 a.m.
CONNECT 2016 Save $5 off your online registration!
Quality Service Contractors Networking Reception
7 a.m. – 8:30 a. m.
PHCC PAC Event (Pre-registration and extra fee required)
Check phccweb.org/connect for schedule updates.
PHCC Auxiliary Life Member Tea — Sponsored by LA-CO Industries
Friday, Oct. 21
HVAC Apprentice Contest – Events 1-3 (Off-site)
2 p.m. – 5 p.m.
3 p.m. – 4:30 p.m.
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Opening Breakfast — Sponsored by Bradford White
9 a.m. – 10 a.m.
Auxiliary Committee Information Exchange Auxiliary Post-Convention Executive Officers Meeting
Grab GrabYour YourEarly EarlyBird BirdDiscount DiscountBefore BeforeAug. Aug.3131CONNECT CONNECT2016 2016
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Program Details
WEDNESDAY, OCT. 19
The Ultimate F Word: FIT
Education Sessions 1:15 p.m. – 2:45 p.m.
Millennials in Construction: Engaging a New Workforce Jim Schug, FMI
TUESDAY, OCT. 18
WEDNESDAY, OCT. 19
8 a.m. – 5 p.m.
8 a.m. – Noon
PHCC Board of Directors Meeting
PHCC Leadership Institute: Are You a Transformational Leader?
PHCC members are invited to attend.
Get exclusive access to this behind-the-scenes tour of the latest pump, mechanical and control systems of San Antonio’s Henry B. Gonzalez Convention Center, which just unveiled a $325 million expansion! Pre-registration required; maximum of 50 registrants. 6:45 p.m. – 8:15 p.m.
After-Hours Private Tour of the Alamo Retrace the footsteps of the past in the solitude of the Alamo after the crowds have gone home. This private tour gives you an exclusive evening at the historic mission, including a personalized tour of the Alamo church — the Shrine of Texas Liberty — and the Long Barrack Museum, the oldest building in San Antonio. Cost is $35; pre-registration required; maximum of 70 registrants.
Findings from FMI’s recent industry report “Millennials in Construction – Learning to Engage a New Workforce” will help you understand how to attract, retain and develop young workers. In this session, we’ll explore the common myths about this demographic group in the construction industry and learn how to build programs to engage this generation and maximize their performance.
John Spence
The Lifecycle of Robotic Layout: Getting Data from the Office to the Field and Back
Join your fellow chapter leaders and discover how to be a more effective and successful leader in the association, in your own business and in any other leadership role you take on. In this session led by business management expert John Spence, you will also learn effective sales strategies to encourage other contractors to join PHCC and when selling to the customers in your business. Preregistration required. Who should attend: Chapter officers, volunteer leaders and state and local executive directors.
Aric Stott, Trimble MEP Division
2:45 p.m. – 4:30 p.m.
Behind-the-Scenes Convention Center Tour
3 p.m. – 4:30 p.m.
8 a.m. - 5 p.m.
QSC Business Excellence Day Don’t miss the chance to experience this one-day track aimed at owners and senior managers of p-h-c service and repair companies. This event connects you with the best knowledge and perspectives you need to build and lead a business that will consistently achieve results. See pages 12-13 for more details! 11:30 a.m. – 4:30 p.m.
PHCC Educational Foundation HVAC Apprentice Contest – Events 1-3 Watch the next generation of HVAC technicians demonstrate their knowledge and skills in brazing and refrigerant recovery. Off-site at St. Philip’s College; visit Registration Desk for driving details. Headline sponsors: Milwaukee Tool and Uponor
This session will cover the lifecycle of some simple decisions that will impact your ROI on each project. We will explore how to use project CAD drawings to create points for layout in the field in 2D or 3D. You’ll see how to get the pre-fab built in the office to fit perfectly in the field using robotic layout. You’ll discover how to use a robotic total station to layout and as-built your company’s work and how to get field data back to the office. Join us for an open discussion on workflow using a robotic total station.
1:15 p.m. – 5 p.m.
PHCC of Texas Plumbing CEU Course Plumbing contractors who have licenses in Texas (for registrations and licenses expiring Sept. 30, 2016 – Aug. 31, 2017) can fulfill their Texas State Board of Plumbing Examiners six-hour continuing education requirement for 2016-2017.
Brad Hunt, WHY Group Don’t worry … we’re not talking about weight loss, heart rates or cholesterol here. This session is all about making sure ongoing work in your business “fits” the people, because when “fit” isn’t managed, everything in your organization gets harder. Join us for this engaging and practical approach on work and roles, plus warning signs on employees who might be headed for trouble, and steps to take when problems do occur. This session will get your business pumping!
Fresh Air Treatment and Filtration Jamie Kitchen, Danfoss This session will focus on the needs for fresh air and how this is resulting in a steady increase in outdoor air being introduced into conditioned spaces. Get expert insights on treatment based on indoor and outdoor conditions. Find out why humidity control is a big focus and how it can be energy intensive – unless done correctly – plus investigate how filters are rated, look at various filtration methods, and learn which type of air contaminates are most important to maintain occupant health and system efficiency. 4:45 p.m. – 5:30 p.m.
First Timers’ Get-Together If this is your first CONNECT, join us at this informal networking event. You’ll make valuable contacts and learn tips on how to make the most of the CONNECT experience. 5:30 p.m. – 7 p.m.
CONNECT 2016 Opening Reception
Reconnect with old friends, make new friends, and enjoy a festival celebrating the history and culture of San Antonio.
Course topics include: • TSBPE Law and Rules • Scope & Administration • Backflow Prevention • New Products Cost is $49 (regularly $75). Pre-registration required; to register, call PHCC of Texas at 800-992-7422.
Noon – 1 p.m.
PHCC Volunteer Leadership Lunch
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CONNECT 2016 Save $5 off your online registration!
Gather with fellow PHCC volunteer leaders to share ideas and recognize excellence among your peers during a special luncheon and awards program. Pre-registration required. Grab Your Early Bird Discount Before Aug. 31 CONNECT 2016
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WEDNESDAY, OCT. 19 (Continued) 7:15 p.m. - 10:15 p.m.
PHCC PAC Event Join us for a real Texas-style night – great Texas BBQ, great company, great Texas atmosphere at the Buckhorn Saloon and Museum. Just a half-block (10-minute walk) from the hotel, this San Antonio icon is more than 131 years old. You are encouraged to come dressed in your western attire – or favorite blue jeans. Tickets are $150 per person and are all inclusive, including food, drink, and access to the museum. Pre-registration required.
7 a.m. – 7:45 a.m.
Opening Breakfast Join Bradford White for a deluxe continental breakfast prior to the keynote speaker. 7:45 a.m. – 9 a.m.
— Sponsored by 1:15 p.m. – 2:15 p.m.
What Women Want … in Their Service Contractor
Presented by John Spence
Susan Roberts-Frew, Sunshine Plumbing, Heating & Air
The sky is the limit! Open your mind to the endless possibilities you’ll need to succeed in the new frontier for business that is ahead. In this fast-paced, energetic session, well-known thought leader John Spence will share the types of innovative business ideas, strategies and solutions your company can use to compete now — and with an eye on a future that is full of possibilities to transform your business. Explore how to strategically differentiate yourself from the competition, understand your customers via “Moments of Truth,” generate more word-of-mouth referrals, and assess how robotics, the Internet of Things and other technologies will impact your business. Come learn how to turn essential, forward-thinking business strategies into action!
Product & Technology Showcase and Lunch
7 a.m. – 4 p.m.
It’s true … 85 percent of home services buying decisions are made by women, so it pays to understand their buying patterns! Come discover how to convince these important decision makers that your company should be the household’s preferred service provider.
You’re going to leave; it’s just a matter of when! The Do’s and Don’ts of Succession Planning Contractor Panel Facilitated by Nate Oland, Federated Insurance Succession planning isn’t a destination; it’s a process, and it can’t be done under pressure or in a rush. For generations, successful contractors have been looking for answers to tough questions on risk management issues dealing with creating, building and preserving family business wealth. You’ll get them from this panel of three contractors who have been there and are ready to share business-saving lessons learned!
Plumbing Apprentice Contest
2015 International Energy Conservation Code: Critical Provisions Impacting HVAC/ Plumbing Contractors
Watch the next generation of plumbing technicians demonstrate their knowledge and skills during this exciting contest. Headline sponsors: A.O. Smith, Channellock, Copper Development Association, Delta Faucet Co., IPS Corporation, Milwaukee Tool, Reliance Worldwide Corp., Viega, LLC, and Zoeller Pump Company.
Jason Toves, International Code Council (ICC)
7 a.m. – 5 p.m.
HVAC Apprentice Contest – Events 4-6
In the final day of this exciting contest, watch future HVAC contractors demonstrate their knowledge and skills in calculations, electrical troubleshooting, and basic electrical skills and wiring. Headline sponsors: Milwaukee Tool and Uponor.
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Education Sessions
Keynote Presentation: “Your Future is Wide Open”
9 a.m. – 1 p.m.
THURSDAY, OCT. 20
THURSDAY, OCT. 20
CONNECT 2016 Save $5 off your online registration!
There’s a reason why CONNECT attendees consider this four-hour event the best opportunity all year for networking and learning … because it isn’t just another industry trade show; it’s an intimate setting where contractors, manufacturers, and other vendors gather to learn and exchange ideas about products, technologies, and advancements in the p-h-c industry.
Explore the general landscape of energy code adoptions in various states, including the technical aspects of select provisions that impact p-h-c contractors. The session will predominantly focus on IECC provisions for commercial buildings, addressing ASHRAE 90.1 where necessary. Plus, we’ll review significant changes from previous editions of the code.
1:15 p.m. – 4:45 p.m.
PHCC of Texas Plumbing CEU Course Plumbing contractors who have licenses in Texas (for registrations and licenses expiring Sept. 30, 2016 – Aug. 31, 2017) can fulfill their Texas State Board of Plumbing Examiners six-hour continuing education requirement for 2016-2017. Cost is $49 (regularly $75). Pre-registration required; to register, call PHCC of Texas at 800-992-7422. Course topics include: • • • •
TSBPE Law and Rules Scope & Administration Backflow Prevention New Products
2:30 p.m. – 3:30 p.m.
Seal the Deal: Profitable Consumer Financing John Cerqueira, Green Sky Credit For p-h-c contractors, financing options can be the difference between gaining a sale and losing it. With deep roots in the HVAC industry, John Cerqueira will show you how to put the power of financing to work for your business. Roll up your sleeves, because he’ll also coach you on how to sell financing, plus how to train techs and others in your company … even those who may, at first, be resistant.
When Disaster Strikes: One Contractor’s Story Malcolm Sweet, Integrated Facility Services What will 22 inches of flood water, a direct hit from a tornado, or an earthquake do to your business? How about a total loss fire? Each of these natural disasters presents a need for planning to minimize the impact and allow for an orderly restart of your business. Listen and learn from one contractor’s first-hand experience: how his company weathered a flood and came back … and what it’s doing to plan for future disasters.
Saving Energy with ECM/PM Circulators – The How To’s and the Impact These Circulators Have on the System Phuc Huynh, Bell & Gossett Conserving energy is a topic often talked about in our industry, but people don’t understand how and what tools to use to save energy in hydronic systems. This is where ECM technology comes into play. These days there are multiple options for circulators with ECM technology, and these ECM circulators are available for both residential and commercial applications. This presentation will help you better understand how ECM circulators are different, and how ECM technology can help save additional energy through use of different control modes in today’s hydronic systems.
Grab Your Early Bird Discount Before Aug. 31 CONNECT 2016
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THURSDAY, OCT. 20 (Continued)
FRIDAY, OCT. 21
3:45 p.m. – 4:45 p.m.
7 a.m. – 8:30 a.m.
7 Business Hacks for Female Entrepreneurs
Workforce Development Exchange
Rebecca Gold, QSC Business Coach Entrepreneurship isn’t a walk in the park for anyone and it can be even more challenging for women in the trades. Even with all of the advancements that women have made in the business world, there is still a long way to go before the playing field is level between male and female business owners. This session will examine seven top challenges women entrepreneurs face. It will focus on real-world, experience-tested ways to overcome them in order for women-owned businesses to grow and thrive.
How to Crush Revenue Goals with DataDriven Marketing Jo Phillips, ServiceTitan Every business has goals they would like to meet, especially when it comes to revenue. However, some companies face challenges to meet them because they struggle with marketing to the right clients. Learn what data you need to be looking at, how to analyze that data, and how to create data-driven marketing campaigns that will not only help you meet your goals, but blow past them.
ABC’s of Today’s Backflow and Cross Connection Programs from Inlet to Outlet Robert Purzycki, BAVCO Backflow and Cross Connection has become a complex issue of rules and regulations as it applies to today’s commercial and industrial usage applications. It encompasses everything from HVAC and chilled water systems to process water and large boiler systems. Come and learn the proper methods and potential issues you may come across in your new and retrofit commercial projects. 4:30 p.m. – 6 p.m.
QSC Networking Reception Whether you’re already a QSC member or interested in learning more about QSC, this is an event you don’t want to miss. Join us for food, fun, and live entertainment, Texas style. 5 p.m. – 7 p.m.
Union-Affiliated Contractors (UAC) Reception This event is a must-attend for anyone interested in the success of the signatory sector of the industry. UAC guests can expect to build relationships with some of their industry’s key leaders. Pre-registration and extra fee required.
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CONNECT 2016 Save $5 off your online registration!
Education Sessions — Sponsored by PLUMBING-HEATING-COOLING CONTRACTORS ASSOCIATION NATIONAL AUXILIARY
Share ideas with your peers on effective ways to attract and retain professionals for the trades. Come in for coffee and pastries, and come out with proven ideas and solutions you can put to work in your company and community. 8:45 a.m. – 9:45 a.m.
PHCC Annual Business Meeting and Voting This is your opportunity to exercise your vote and participate in the direction of the association. 10 a.m. – 11 a.m.
Keynote Presentation: “Politics NOW” Presented by Stu Rothenberg Funny, witty, and known as one of Washington’s most intuitive political handicappers, Stu Rothenberg will offer his razor-sharp insights into political trends and the upcoming elections, focusing on the rising heat of today’s political climate. Using poll numbers, economic indicators and historical data, this well-known commentator will assess the current political and legislative environments in a balanced, non-partisan way. You’ll hear timely analysis on the implications of states’ electoral leanings and what it all means for upcoming presidential, congressional and gubernatorial elections. 11:15 a.m. – 12:45 p.m.
PHCC 2016 Awards Luncheon Hosted by the PHCC Auxiliary The PHCC Auxiliary and InSinkErator bring you the 2016 Awards Luncheon celebrating the best of PHCC. Join PHCC–National Association, the PHCC Educational Foundation, the PHCC–National Auxiliary and the Association Executives Council in recognizing outstanding achievement of the association’s best for 2016. 1 p.m. – 2:45 p.m.
Behind-the-Scenes Convention Center Tour Get exclusive access to this behind-the-scenes tour of the latest pump, mechanical, and control systems of San Antonio’s Henry B. Gonzalez Convention Center, which just unveiled a $325 million expansion! Pre-registration required. Maximum of 50 registrants.
1:15 p.m. – 2:45 p.m.
Recruiting and Retaining Your Future Jon Finch, Milwaukee Tool The number one challenge facing contractors is finding and keeping a skilled workforce. During this session you’ll get a front-row seat to the best practices that evolved from Milwaukee Tool’s highly effective recruiting model. Plus, discover proven ways on how to find, recruit and retain the employees that will keep your own business growing … and thriving.
6 p.m. – 9 p.m.
PHCC Officer Installation and Closing Reception at LDR & Grotto Room, San Antonio Convention Center Inspired by a story as big and bold as Texas, this one-of-a-kind venue is unparalleled in any convention center in the country. Come celebrate the installation of our national PHCC, Auxiliary and AEC officers … right on the banks of San Antonio’s Riverwalk. It’s the perfect way to wrap up your time in River City!
Staying Ahead of the Pack (Part 1) Kirk Alter, Purdue University and Fast Management Inc. What got you to where you are today more than likely will not get you to where you want to go tomorrow. In this session, we will examine the current industry environment and reveal the ferocious changes that are already here and disrupting the way contractors like you are able to do business. In this deep dive session, discover what your future as a small business entrepreneur will look like. 3 p.m. – 4:30 p.m.
The Sweet Spot: A Powerful Way to Plan & Execute for Small Businesses Brad Hunt, WHY Group Effective strategic planning for your business boils down to a simple model: 9 boxes and the “6 x 6” map for getting things done. This is action planning at its best … but learned through lessons from the most unusual places: a race to the South Pole, a calendar broken down into 8 segments, even your freshman year of high school. You’ll go forth knowing how to create focus and drive results!
Staying Ahead of the Pack (Part 2) Kirk Alter, Purdue University and Fast Management Inc.
SAVE THE DATE! CONNECT 2017 Oct. 4-6 Hilton Milwaukee City Center Hotel Milwaukee, Wisconsin CONNECT 2017 heads to the shores of Lake Michigan … in a city rich in history and culture (and, yes, famous for its breweries and MLB Brewers, too!).
Learn insights about the future of our industry, finding the sweet spot on the innovation curve and how you can get your company positioned perfectly. This is information you need to remain relevant and stay ahead of the trends that will require that you do business differently. Change isn’t coming; it’s already here.
Grab Your Early Bird Discount Before Aug. 31 CONNECT 2016
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Special Bonus Book Offers for QSC Members! All QSC members who register for CONNECT 2016 and attend the QSC Business Excellence Day
will receive two free gifts:
QSC Business Excellence Day Powered by Quality Service Contractors, an Enhanced Service Group of PHCC
Wednesday, Oct. 19, 2016 Sponsored by
NEW this year! Focused on service and repair topics, grab this chance to experience unique programming and services from PHCC’s Quality Service Contractors (QSC). This one-day track aimed at owners and senior managers of p-h-c service and repair companies, QSC Business Excellence Day connects you with the best knowledge and perspectives you need to build and lead a business that will consistently achieve results. You know where you want to take your business; QSC Business Excellence Day will help get you there!
8 a.m. – 8:45 a.m.
Noon – 1 p.m.
Continental Breakfast with QSC Sponsors
Networking Luncheon
Start the morning off right by expanding your business network and meeting new and old friends. Explore the products and services on display by our QSC sponsors, and find solutions to help advance and grow your business.
1:15 p.m. – 2:15 p.m.
Coaching for Excellence Beth Dobkin, Quality Service Contractors
Awesomely Simple: Essential Business Strategies for Turning Ideas Into Action By John Spence
Pattern for Excellence: Master 8 Principles to WOW More Customers By Brigham Dickinson
What do the world’s most successful companies and organizations have in common … and what can you learn from their examples? Distilling the best fundamental business strategies, trusted adviser and strategist John Spence helps you take a hard look at your business and develop specific plans and action steps that will allow you to dramatically improve the success of your company.
When you master the 8 principles found in the Pattern for Excellence, you will become empowered to achieve at a higher level. You will become more aware and persuasive in your communication. You will get more done in less time and be better able to work cohesively with your team to create WOW experiences for your clients.
Other QSC Events
QSC Education Sponsor
Thursday, Oct. 20 4:30 p.m. – 6 p.m.
QSC Networking Reception Whether you’re already a QSC member or interested in learning more about QSC, this is an event you don’t want to miss. Join us for food, fun, and live entertainment, Texas style.
Inspiring Fantastic Performance through Great Leadership
Do you wish your company had a more integrated training culture? Do you struggle to keep employees focused on the things that will move the business forward? Want to know why your employees do their own thing? In this session we will focus on developing your coaching skills using methods designed to align company goals and core values with those things that keep your employees motivated, engaged, productive and loyal.
Les Hanks, Quality Service Contractors
2:30 p.m. – 3:30 p.m.
Leadership today requires a different way of thinking; this session gives you the tools you need to be an effective leader in this new world. Come explore five leadership styles, plus dig deep into the characteristics of rock-solid leadership, what teams want, and the “Top 10 Things Great Leaders Do.” Discover what today’s successful business leaders focus on … and how you can apply their examples.
The Habits of Fast-Growing Service and Repair Businesses
Be sure to stop by PHCC Central in the Showcase to learn more about the benefits of QSC membership. Meet our QSC Business Coaches and learn how they can help you.
8:45 a.m. – 9:15 a.m.
Welcome and Introductions 9:15 a.m. – 10:15 a.m.
10:30 a.m. – Noon
Does your company have what it takes to become a fastgrowth business? Are you ready to tackle the challenges? Based on the research and decades of experience of QSC business coaches, this session will reveal the essential characteristics and habits of growing service and repair businesses. 3:30 p.m. – 5 p.m.
Brigham Dickinson, Power Selling Pros
Wrap-Up Keynote: The Fundamentals of Business Excellence
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CONNECT 2016 Save $5 off your online registration!
PHCC Central in the Product & Technology Showcase
Rebecca Gold, Quality Service Contractors
The Power of Selling an Experience The Internet has leveled the playing field for the service business, empowering customers to search for your company and your competition, and allowing customers to immediately share and receive feedback. As a business owner, you must equip your company to wow your customers … or you risk losing them to the lowest bidder. This thought-provoking session will help your business break through the commoditization barrier and compete in this customer-driven, information age.
9 a.m. – 1 p.m.
John Spence Come ready to step into action, as this fast-paced session will send you off with a proven formula for business excellence – five key ideas that will help you build a strong and successful business. Taught by one of the top 100 business experts in America, this program is based on more than 20 years of work with businesses of every size. You’ll walk away with specific action steps that you can implement immediately to create significant and positive impact on your business.
Message from
QSC Chair Jeff Kuhn As a business owner in the busy service and repair industry, you’re juggling more than you can probably handle day-to-day … plus trying to prepare your company to be productive and competitive moving forward. PHCC’s Quality Service Contractors (QSC) knows your needs better than anyone, and we’re excited to show
you – all in one day – how we can ease your load, enhance your productivity, and help you better serve the needs of your clients. That’s why we developed Business Excellence Day at this year’s CONNECT. It’s a perfect opportunity for you to discover how QSC’s programs and peer-topeer support systems can help you now … and guide you into the new frontier. Check out our jampacked program … and discover how we’ll turn your ideas into action, inspire better performance from your employees, give you tools to wow more customers, and so much more. Register for CONNECT today, and be sure to attend our special QSC Business Excellence Day. You’ll find great company in the Lone Star State. See you there! Grab Your Early Bird Discount Before Aug. 31 CONNECT 2016
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Programs for State & Local Chapter Executives The Association Executives Council invites all chapter executives to the following events.
PLUMBING-HEATING-COOLING CONTRACTORS ASSOCIATION NATIONAL AUXILIARY
PHCC National Auxiliary Schedule
The PHCC Auxiliary invites you to attend CONNECT 2016! Be sure to stop by the Marketing Desk for PHCC logo items on sale … and to view and bid on the great pieces up for Silent Auction! In addition to CONNECT activities, you can choose from many other Auxiliary events, listed below. All proceeds go toward funding educational efforts and support for contractors in the p-h-c industry.
Wednesday, Oct. 19
Thursday, Oct. 20
8 a.m. – Noon
1:15 p.m. – 4:45 p.m.
8 a.m. – 5 p.m. PHCC Auxiliary Registration, Marketing and Auction Open
PHCC Leadership Institute: Are You a Transformational Leader?
AEC Education Session
10 a.m. – Noon PHCC Auxiliary Board of Directors Meeting and Leadership Reception
John Spence Join your fellow chapter leaders and discover how to be a more effective and successful leader in the association, in your own business and in any other leadership role you take on. In this session led by business management expert John Spence, you will also learn effective sales strategies to encourage other contractors to join PHCC and when selling to the customers in your business. Preregistration required. Who should attend: Chapter officers, volunteer leaders and state and local executive directors.
During informal roundtable sessions, share best practices with fellow PHCC chapter executives. Learn how implementing a NATE certification training and testing program could benefit your members and your chapter! How long do we need to keep documents? Are we really operating efficiently? Do you have an employment contract or an agreement with your association?
Wednesday, Oct. 19
1:30 p.m. – 4:30 p.m. PHCC Auxiliary Trolley Tour of San Antonio (Pre-registration required) 4:45 p.m. – 5:30 p.m. First Timers’ Get-Together — Sponsored by Moen 5:30. p.m. – 7 p.m. Opening Reception — Sponsored by Bradford White and InSinkErator 7:15 - 10:15 p.m. PAC Event
Thursday, Oct. 20 7 a.m. – 7:45 p.m. Opening Breakfast—Sponsored by Bradford White
Friday, Oct. 21
7:45 a.m. – 9 a.m. Keynote Presentation by John Spence — Sponsored by Viega 9 a.m. – 1 p.m. Product & Technology Showcase including Lunch
Noon – 1 p.m.
1:15 p.m. – 4:30 p.m.
PHCC Volunteer Leadership Lunch
AEC Session
Gather with fellow PHCC volunteer leaders to share ideas and recognize excellence among your peers during a special luncheon and awards program. Pre-registration required.
Open Forum — no agenda, come and go as you please!
3 p.m. – 4:30 p.m.
1:15 p.m. – 2:45 p.m. PHCC Auxiliary Business Meeting 3 p.m. – 4 p.m. PHCC Auxiliary Life Member Tea — Sponsored by LA-CO Industries
Friday, Oct. 21 7 a.m. – 8:30 a.m. Workforce Development Exchange — Sponsored by the PHCC Auxiliary 8:45 a.m. – 9:45 a.m. PHCC Annual Business Meeting and Voting 10 a.m. Silent Auction Closes
AEC Board Meeting
10 a.m. – 11 a.m. Keynote Presentation by Stu Rothenberg — Sponsored by Kohler Company
(All chapter execs are invited) Elections of officers for 2017 will be held at this meeting. We value your input. Bring your comments and ideas!
11:15 a.m. – 12:45 p.m. PHCC 2016 Awards Luncheon — Hosted by PHCC Auxiliary; Sponsored by InSinkErator 1 p.m. – 4 p.m. PHCC Auxiliary Auction Items Available for Pickup 6 p.m. – 9 p.m. PHCC Officer Installation and Closing Reception at LDR & Grotto Room, San Antonio Convention Center — Sponsored by Federated Insurance
Saturday, Oct. 22 8 a.m. - 9 a.m. Auxiliary Committee Information Exchange 9 a.m. - 10 a.m. Auxiliary Post-Convention Executive Officers Meeting
Grab your Early Bird Discount before Aug. 31! Visit www.phccweb.org/connect
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CONNECT 2016 Save $5 off your online registration!
Grab Your Early Bird Discount Before Aug. 31 CONNECT 2016
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CONNECT 2016 Headquarters Hotel The San Antonio Marriott Rivercenter Located just steps away from the world famous Riverwalk, the San Antonio Marriott Rivercenter charmingly captures the flair and style of this romantic city, offering sweeping balcony views of the fabulous Riverwalk district and easy access to the historical, cultural and vibrant culinary scene along the banks of one of the most visited places in all of Texas. Right outside the Marriott’s doors, you can wind through authentic dining spots, sizzling nightlife, relaxing river boat tours and more. Inside, this iconic 38-story hotel is designed for relaxing and connecting Texas style, with chili-red walls, dark-wood trim, wrought-iron accents, several dining options (including a casual lounge and a Starbucks® on site!), a state-of-the art fitness center, and an indoor/outdoor pool.
Something for everyone in San Antonio! Travel alone or bring the family! The San Antonio Marriott Rivercenter is within easy walking distance to The Alamo – one of the nation’s most storied and revered landmarks – as well as near many other area attractions, including Sea World, Six Flags Fiesta Texas and the San Antonio Zoo.
Hotel Information San Antonio Marriott Rivercenter 101 Bowie Street San Antonio,Texas PHCC has negotiated a special rate of $189+ for CONNECT 2016 registrants.
Experience Texas PHCC is pleased to offer these bonus events (perfectly suited for CONNECT attendees!).
Behind-the-Scenes Convention Center Tour Tuesday, Oct. 18, 2:45 p.m. – 4:30 p.m. Friday, Oct. 21, 1 p.m. – 2:45 p.m. What better place to see the latest pump, mechanical, and control systems of a major commercial facility than in the state known for doing everything BIG? Get exclusive access on this behind-the-scenes tour of the newest equipment and controls technology at the Henry B. Gonzalez Convention Center, which just unveiled its $325 million expansion, the largest capital improvement project in San Antonio’s history. Pre-registration required. Maximum of 50 registrants per tour.
After Hours Private Tour of the Alamo Tuesday, Oct. 18, 6:45 p.m. – 8:15 p.m. Retrace the footsteps of the past in the solitude of the Alamo after the crowds have gone home. This private tour gives you an exclusive evening at the historic mission, including a personalized tour of the Alamo church — the Shrine of Texas Liberty — and the Long Barrack Museum, the oldest building in San Antonio. Cost is $35, preregistration and extra fee required. Maximum of 75 registrants.
Auxiliary Trolley Tour of San Antonio Wednesday, Oct. 19, 1:30 p.m. – 4:30 p.m. Auxiliary members, take a historic journey through San Antonio aboard a trolley with stops at the Alamo, Japanese Tea Garden and Mercado Market. Pre-registration required.
Plus, the San Antonio Marriott Rivercenter is central to tons of area attractions, so be sure to build in extra time to explore when you book your stay! Among our recommendations: The San Antonio Riverwalk Authentic dining spots, amazing artists, relaxing river boat tours, sizzling nightlife, and more! www.thesanantonioriverwalk.com Riverboat Cruise Wind along the San Antonio Riverwalk on this award-winning boat tour. www.riosanantonio.com The Alamo One of the nation’s most storied and revered landmarks is just steps away from CONNECT’s headquarters hotel. Tour the Alamo and learn about the importance the site played in the Texas War of Independence. www.thealamo.org
Reserve your room today!
San Antonio Zoo Feed a giraffe! It’s just the newest thing to the do at this 35-acre zoo that’s home to more than 3,500 animals. www.sazoo-aq.org
PHCC preferred rates will be available until Monday, Sept. 26, or until the group block is sold out, whichever comes first. Make your reservations online or call 210-223-1000 (Main Office) and reference “PHCC CONNECT 2016.”
Six Flags Fiesta Texas From pulse-pounding roller coasters to gentler options for tots, Six Flags Fiesta has so many choices, you won’t know where to begin! Open FridaySunday in Oct.. www.sixflags.com Want more? San Antonio also offers Segway Tours, Wine Tours, Ghost Tours, Foodie Tours, and more. The San Antonio Marriott Rivercenter can help you plan your stay. visitsanantonio.com
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CONNECT 2016 Save $5 off your online registration!
Grab Your Early Bird Discount Before Aug. 31 CONNECT 2016
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CONNECT 2016 REGISTRATION FORM & INFORMATION*
Product & Technology Showcase
Registrant 1
Title
Company
Badge Nickname
Address
Be sure to stop by the Product & Technology Showcase, 9 a.m. – 1 p.m. on Oct. 20, to experience the cutting-edge products, technologies and business solutions that will help your business be more successful!
City
State
Zip
Phone
Fax
Email
Special Promo Code
(For confirmation)
This is the best opportunity of the year to talk directly with manufacturers and service providers about ways to work together to meet — and exceed — your customers’ needs.
Title
Email
Registrant 3
Badge Nickname
The Showcase is open for four hours, including lunch, offering the perfect setting to develop new relationships and catch up with familiar faces. Join us there!
Title
Email
Preliminary List of Exhibitors (As of July 19, 2016; listed alphabetically) Booth #
Company
Booth #
Company
221 AB & I Foundry
310 NIBCO Inc.
223 ADEY Professional Heating Solutions
402 Noritz America
410 A.O. Smith
515 Oatey Co.
408 A.O. Smith University
403 Picote Solutions
304 Barnett
307 Quote Soft
318 Bemis Manufacturing
409 Rectorseal 203 RWC
215/217 Bradford White
418 RIDGID
300 Customer Lobby
405 Rothenberger USA
415/417 Delta Faucet
404/406 ServiceTitan
319 Fastest, Inc.
324 Sioux Chief
309/311 Federated Insurance 411 Ferguson
400 simPRO
305 Flair-It
513 Team Management Systems, Inc.
500 Greenlee Textron
401 TomTom Telematics
302 Hammond Valve
301 Trimble 308 Tyler Pipe
314/316 InSinkErator
Register online at www.phccweb.org/connect to save $5 off your registration!
Badge Nickname
* PHCC Eligibility Policy: CONNECT 2016 and the Product & Technology Showcase are open to all p-h-c contractors, their employees and spouses. Associate Members/industry partners who are not exhibitors are ineligible to attend.
Through Aug. 31
Effective Sept. 1
Full Member Registrant
$500
$600
=
Second Registrant from same company
$450
$550
=
Third, Fourth, etc. from same company
$400
$500
=
Non–Member Contractor Registrant
$600
$700
=
PHCC Association Manager
$400
$500
=
PHCC Auxiliary Member (non-contractors)
$300
$400
=
Guest/Spouse (non-contractors)
$300
$400
=
Wednesday QuickPass Contractor Registrant (includes access to Wednesday-only events)
$255
$355
=
Thursday QuickPass Contractor Registrant (includes access to Thursday-only events)
$255
$355
=
Friday QuickPass Contractor Registrant (includes access to Friday-only events)
$255
$355
=
REGISTRATION FEES
QTY
After-Hours Alamo Tour (Tues.) 75-person max.
$35
$35
PHCC “PAC” Event (Wed. – single)
$150
$150
=
PHCC “PAC” Event (Wed. – couple)
$300
$300
=
Included in Registration
Included in Registration
Auxiliary Trolley Tour (Wed.)
$125
$125
=
Included in Registration
Included in Registration
=
Included in Registration
Included in Registration
QSC Business Excellence Day (Wed.)
Included in Registration
Included in Registration
San Antonio Convention Center Tour (75-person max. per tour) ____ Tues. 2:45 – 4:30pm OR ___ Fri. 1:00 – 2:45pm
Included in Registration
Included in Registration
UAC Reception (Thurs.) Chapter Leadership Program (Wed.) Chapter Leadership Lunch (Wed.)*
*Ticketed Event
414/416 Viega
315/317 Kohler
510 Ward MFG
201 McCormick Systems, Inc. 209/211 Milwaukee Tool 303 Moen
=
TOTAL =
225 Uponor
205 Jenkins Diesel Power, Inc.
TOTAL
PAYMENT INFORMATION Check (Make payable to PHCC) Mail check to: PHCC • P.O. Box 601804 • Charlotte, NC 28260-1804
207 WinSupply Inc.
Card Number
219 Zoeller
Name on Card
Charge my
VISA
MC
AMEX Exp. Date
CVV Code
Signature
Billing Address
Check phccweb.org/connect for the latest list of exhibitors. For more information about exhibiting at CONNECT 2016 contact: Robin Maher 800-533-7694 [email protected]
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CONNECT 2016 Save $5 off your online registration!
City
State
ZIP
Check all that apply: Air Conditioning Heating Plumbing Radiant Heat Solar Heat Sewer & Drain Cleaning Residential Service & Repair Residential Remodel Residential New Construction Commercial Service & Repair/Remodel Commercial Remodel Commercial New Construction Institutional Industrial I am a first-time attendee I have accessibility or dietary restrictions. (Please attach a written description of your needs.) By registering for CONNECT 2016, I understand that I may be contacted by Product & Technology Showcase exhibitors and that photos taken of me during the event may be used in PHCC promotional materials.
HOTEL INFORMATION: San Antonio Marriott Rivercenter—PHCC rate $189+ To reserve a room, call 210-223-1000 and reference “PHCC CONNECT 2016.”
Call: (800) 533-7694 • Fax: 703-237-7442 • Register online: phccweb.org/connect • Email: [email protected]
Register online at www.phccweb.org/connect to save $5 off your registration!
Registrant 2
180 S. Washington Street, Suite 100 Falls Church, VA 22046 phccweb.org/connect
1-800-533-7694
CONNECT 2016 OCT 19-21
S AN ANT O NI O, T E X A S
S AN ANTONIO M ARRIOTT RIV E RC E NTE R
SAN ANTONIO MA R R IOTT R IV E R C EN T E R
OCT 19-21
PH CCWEB. ORG/CO NNE C T
FORGING A NEW
FRONTIER Grab Your Early Bird Discount Before Aug. 31 CONNECT 2016
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THANK YOU
to our CONNECT 2016 Sponsors
DIAMOND
Message from
Prepare for the
PHCC President Chip Greene
New Frontier
You control the future of your company … and PLATINUM
GOLD
SILVER
BRONZE
CONNECT 2016 is geared to steer you in the right direction. Just steps away from San Antonio’s famous Riverwalk, PHCC’s CONNECT conference offers a timely, relevant and balanced program to move your business forward – whether it be in plumbing, HVAC or both. With more than 25 education sessions and an interactive Product & Technology Showcase, you’ll learn the types of immediate solutions you asked for on how to improve your business operations and your bottom line. Come find everything emerging on the p-h-c frontier … and go home leading the herd!
You know it, and I know it, too … it’s not enough to just “keep up” in the p-h-c industry; you have to go beyond. That’s why PHCC has designed this year’s CONNECT to help you prepare your company for the months and years ahead, with sessions you asked for on effective employee recruitment and retention techniques, succession planning, energy code updates, business trends, and more. As part of the PHCC strategic plan we have included some several HVACspecific education sessions this year. Whether you’re in service and repair or in new construction, plumbing or HVAC, open shop or signatory, you’ll find CONNECT offers tons for everyone. You’ll have access to our learning-focused Product & Technology Showcase; two high-profile keynote speakers; opportunities to network, earn continuing education credits, and watch the next generation of plumbing and HVAC professionals in competition; plus countless ways to experience the history and culture of this year’s host city, San Antonio, Texas. Everything is bigger in Texas … and CONNECT 2016 is no exception. Take a look at the programming PHCC has planned, and make the choice to be part of participate in this excellent opportunity to prepare your business for the future. I hope to see you in River City!
Grab your Early Bird Discount before Aug. 31! 2
CONNECT 2016 Save $5 off your online registration!
Visit www.phccweb.org/connect
Grab Your Early Bird Discount Before Aug. 31 CONNECT 2016
3
Schedule at a Glance (Continued)
Schedule at a
Glance
Thursday, Oct. 20 7 a.m. – 7:45 a.m. 7 a.m. – 4 p.m.
Plumbing Apprentice Contest
7 a.m. – 5 p.m.
HVAC Apprentice Contest — Events 4-6
7:45 a.m. – 9 a.m.
Tuesday, Oct. 18
9 a.m. – 1 p.m.
Keynote Presentation: “Your Future is Wide Open” — Presented by John Spence, Sponsored by Viega Product & Technology Showcase including Lunch
PHCC Board of Directors Meeting (PHCC members are invited to attend)
1:15 p.m. – 2:45 p.m.
PHCC Auxiliary Business Meeting
2:45 p.m. – 4:30 p.m.
Behind-the-Scenes Convention Center Tour (Pre-registration required)
1:15 p.m. – 4:45 p.m.
PHCC Education Sessions — Sponsored by WinSupply
6:45 p.m. – 8:15 p.m.
After-Hours Private Tour of the Alamo (Pre-registration and extra fee required)
1:15 p.m. – 4:30 p.m.
Association Executives Council Roundtable
1:15 p.m. – 4:45 p.m.
Plumbing Council and Union-Affiliated Contractors (UAC) Trustee Meeting PHCC of Texas Plumbing CEU Course (For contractors who have licenses in Texas; separate fee and registration.)
8 a.m. – 5 p.m.
Wednesday, Oct. 19 8 a.m. – Noon
PHCC Educational Foundation Board of Directors Meeting
1:15 p.m. – 4:45 p.m.
8 a.m. – Noon
PHCC Leadership Institute — Sponsored by ServiceTitan (Pre-registration required)
3 p.m. – 4 p.m.
8 a.m. – 5 p.m. 9 a.m. – 11 a.m. 10 a.m. – Noon 11:30 a.m. – 4:30 p.m. Noon – 1 p.m. 1:15 p.m. – 4:30 p.m. 1:15 p.m. – 5 p.m. 1:30 p.m. – 4:30 p.m.
QSC Business Excellence Day — Sponsored by Jenkins Power Diesel, ServiceTitan and simPRO HVAC Apprentice Contest Seminar and Orientation (Off-site) PHCC Auxiliary Board of Directors Meeting and Leadership Reception
PHCC Volunteer Leadership Lunch — Sponsored by Federated Insurance (Pre-registration required) PHCC Education Sessions PHCC of Texas Plumbing CEU Course (For contractors who have licenses in Texas; separate fee and registration.) PHCC Auxiliary Trolley Tour of San Antonio (Pre-registration required) Plumbing Contestant Seminar, Orientation and Training
2 p.m. – 5 p.m.
PHCC Past National Officers’ Meeting Association Executives Council (AEC) Board Meeting
4:45 p.m. – 5:30 p.m.
First Timers’ Get-Together — Sponsored by Moen
5:30 p.m. – 7 p.m.
Opening Reception: — Sponsored by Bradford White and InSinkErator
7 p.m. – 9 p.m. 7:15 p.m. – 10:15 p.m.
4:30 p.m. – 6 p.m. 5 p.m. – 7 p.m. 5:30 p.m. – 7 p.m. 7 p.m. – 9 p.m.
Plumbing and HVAC Apprentice Contestant Dinner — Sponsored by A.O. Smith and Copper Development Association
Union-Affiliated Contractors (UAC) Reception (Pre-registration and extra fee required) PHCC Educational Foundation Donor Reception (By invitation) Past National Officers’ Dinner (By invitation)
Workforce Development Exchange — Sponsored by the PHCC National Auxiliary
8 a.m. – 9:45 a.m.
Plumbing Apprentice Contestant Review and Teardown
8:45 a.m. – 9:45 a.m. 10 a.m. – 11 a.m. 10 a.m. – 11:15 a.m. 11:15 a.m. – 12:45 p.m. 1 p.m. – 2:45 p.m.
PHCC Annual Business Meeting and Voting Keynote Presentation: “Politics NOW” — Presented by Stu Rothenberg, Sponsored by Kohler Company Plumbing and HVAC Apprentice Contestant Seminars PHCC 2016 Awards Luncheon — Sponsored by InSinkErator Behind-the-Scenes Convention Center Tour (Pre-registration required)
1:15 p.m. – 4:30 p.m.
PHCC Education Sessions — Sponsored by PHCC Educational Foundation
1:15 p.m. – 4:30 p.m.
Association Executives Council Seminar Roundtables
3 p.m. – 4 p.m.
PHCC Post Convention Board of Directors Meeting
6 p.m. – 9 p.m.
PHCC Officer Installation and Closing Reception — Sponsored by Federated Insurance
Saturday, Oct. 22 8 a.m. – 9 a.m.
CONNECT 2016 Save $5 off your online registration!
Quality Service Contractors Networking Reception
7 a.m. – 8:30 a. m.
PHCC PAC Event (Pre-registration and extra fee required)
Check phccweb.org/connect for schedule updates.
PHCC Auxiliary Life Member Tea — Sponsored by LA-CO Industries
Friday, Oct. 21
HVAC Apprentice Contest – Events 1-3 (Off-site)
2 p.m. – 5 p.m.
3 p.m. – 4:30 p.m.
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Opening Breakfast — Sponsored by Bradford White
9 a.m. – 10 a.m.
Auxiliary Committee Information Exchange Auxiliary Post-Convention Executive Officers Meeting
Grab GrabYour YourEarly EarlyBird BirdDiscount DiscountBefore BeforeAug. Aug.3131CONNECT CONNECT2016 2016
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Program Details
WEDNESDAY, OCT. 19
The Ultimate F Word: FIT
Education Sessions 1:15 p.m. – 2:45 p.m.
Millennials in Construction: Engaging a New Workforce Jim Schug, FMI
TUESDAY, OCT. 18
WEDNESDAY, OCT. 19
8 a.m. – 5 p.m.
8 a.m. – Noon
PHCC Board of Directors Meeting
PHCC Leadership Institute: Are You a Transformational Leader?
PHCC members are invited to attend.
Get exclusive access to this behind-the-scenes tour of the latest pump, mechanical and control systems of San Antonio’s Henry B. Gonzalez Convention Center, which just unveiled a $325 million expansion! Pre-registration required; maximum of 50 registrants. 6:45 p.m. – 8:15 p.m.
After-Hours Private Tour of the Alamo Retrace the footsteps of the past in the solitude of the Alamo after the crowds have gone home. This private tour gives you an exclusive evening at the historic mission, including a personalized tour of the Alamo church — the Shrine of Texas Liberty — and the Long Barrack Museum, the oldest building in San Antonio. Cost is $35; pre-registration required; maximum of 70 registrants.
Findings from FMI’s recent industry report “Millennials in Construction – Learning to Engage a New Workforce” will help you understand how to attract, retain and develop young workers. In this session, we’ll explore the common myths about this demographic group in the construction industry and learn how to build programs to engage this generation and maximize their performance.
John Spence
The Lifecycle of Robotic Layout: Getting Data from the Office to the Field and Back
Join your fellow chapter leaders and discover how to be a more effective and successful leader in the association, in your own business and in any other leadership role you take on. In this session led by business management expert John Spence, you will also learn effective sales strategies to encourage other contractors to join PHCC and when selling to the customers in your business. Preregistration required. Who should attend: Chapter officers, volunteer leaders and state and local executive directors.
Aric Stott, Trimble MEP Division
2:45 p.m. – 4:30 p.m.
Behind-the-Scenes Convention Center Tour
3 p.m. – 4:30 p.m.
8 a.m. - 5 p.m.
QSC Business Excellence Day Don’t miss the chance to experience this one-day track aimed at owners and senior managers of p-h-c service and repair companies. This event connects you with the best knowledge and perspectives you need to build and lead a business that will consistently achieve results. See pages 12-13 for more details! 11:30 a.m. – 4:30 p.m.
PHCC Educational Foundation HVAC Apprentice Contest – Events 1-3 Watch the next generation of HVAC technicians demonstrate their knowledge and skills in brazing and refrigerant recovery. Off-site at St. Philip’s College; visit Registration Desk for driving details. Headline sponsors: Milwaukee Tool and Uponor
This session will cover the lifecycle of some simple decisions that will impact your ROI on each project. We will explore how to use project CAD drawings to create points for layout in the field in 2D or 3D. You’ll see how to get the pre-fab built in the office to fit perfectly in the field using robotic layout. You’ll discover how to use a robotic total station to layout and as-built your company’s work and how to get field data back to the office. Join us for an open discussion on workflow using a robotic total station.
1:15 p.m. – 5 p.m.
PHCC of Texas Plumbing CEU Course Plumbing contractors who have licenses in Texas (for registrations and licenses expiring Sept. 30, 2016 – Aug. 31, 2017) can fulfill their Texas State Board of Plumbing Examiners six-hour continuing education requirement for 2016-2017.
Brad Hunt, WHY Group Don’t worry … we’re not talking about weight loss, heart rates or cholesterol here. This session is all about making sure ongoing work in your business “fits” the people, because when “fit” isn’t managed, everything in your organization gets harder. Join us for this engaging and practical approach on work and roles, plus warning signs on employees who might be headed for trouble, and steps to take when problems do occur. This session will get your business pumping!
Fresh Air Treatment and Filtration Jamie Kitchen, Danfoss This session will focus on the needs for fresh air and how this is resulting in a steady increase in outdoor air being introduced into conditioned spaces. Get expert insights on treatment based on indoor and outdoor conditions. Find out why humidity control is a big focus and how it can be energy intensive – unless done correctly – plus investigate how filters are rated, look at various filtration methods, and learn which type of air contaminates are most important to maintain occupant health and system efficiency. 4:45 p.m. – 5:30 p.m.
First Timers’ Get-Together If this is your first CONNECT, join us at this informal networking event. You’ll make valuable contacts and learn tips on how to make the most of the CONNECT experience. 5:30 p.m. – 7 p.m.
CONNECT 2016 Opening Reception
Reconnect with old friends, make new friends, and enjoy a festival celebrating the history and culture of San Antonio.
Course topics include: • TSBPE Law and Rules • Scope & Administration • Backflow Prevention • New Products Cost is $49 (regularly $75). Pre-registration required; to register, call PHCC of Texas at 800-992-7422.
Noon – 1 p.m.
PHCC Volunteer Leadership Lunch
6
CONNECT 2016 Save $5 off your online registration!
Gather with fellow PHCC volunteer leaders to share ideas and recognize excellence among your peers during a special luncheon and awards program. Pre-registration required. Grab Your Early Bird Discount Before Aug. 31 CONNECT 2016
7
WEDNESDAY, OCT. 19 (Continued) 7:15 p.m. - 10:15 p.m.
PHCC PAC Event Join us for a real Texas-style night – great Texas BBQ, great company, great Texas atmosphere at the Buckhorn Saloon and Museum. Just a half-block (10-minute walk) from the hotel, this San Antonio icon is more than 131 years old. You are encouraged to come dressed in your western attire – or favorite blue jeans. Tickets are $150 per person and are all inclusive, including food, drink, and access to the museum. Pre-registration required.
7 a.m. – 7:45 a.m.
Opening Breakfast Join Bradford White for a deluxe continental breakfast prior to the keynote speaker. 7:45 a.m. – 9 a.m.
— Sponsored by 1:15 p.m. – 2:15 p.m.
What Women Want … in Their Service Contractor
Presented by John Spence
Susan Roberts-Frew, Sunshine Plumbing, Heating & Air
The sky is the limit! Open your mind to the endless possibilities you’ll need to succeed in the new frontier for business that is ahead. In this fast-paced, energetic session, well-known thought leader John Spence will share the types of innovative business ideas, strategies and solutions your company can use to compete now — and with an eye on a future that is full of possibilities to transform your business. Explore how to strategically differentiate yourself from the competition, understand your customers via “Moments of Truth,” generate more word-of-mouth referrals, and assess how robotics, the Internet of Things and other technologies will impact your business. Come learn how to turn essential, forward-thinking business strategies into action!
Product & Technology Showcase and Lunch
7 a.m. – 4 p.m.
It’s true … 85 percent of home services buying decisions are made by women, so it pays to understand their buying patterns! Come discover how to convince these important decision makers that your company should be the household’s preferred service provider.
You’re going to leave; it’s just a matter of when! The Do’s and Don’ts of Succession Planning Contractor Panel Facilitated by Nate Oland, Federated Insurance Succession planning isn’t a destination; it’s a process, and it can’t be done under pressure or in a rush. For generations, successful contractors have been looking for answers to tough questions on risk management issues dealing with creating, building and preserving family business wealth. You’ll get them from this panel of three contractors who have been there and are ready to share business-saving lessons learned!
Plumbing Apprentice Contest
2015 International Energy Conservation Code: Critical Provisions Impacting HVAC/ Plumbing Contractors
Watch the next generation of plumbing technicians demonstrate their knowledge and skills during this exciting contest. Headline sponsors: A.O. Smith, Channellock, Copper Development Association, Delta Faucet Co., IPS Corporation, Milwaukee Tool, Reliance Worldwide Corp., Viega, LLC, and Zoeller Pump Company.
Jason Toves, International Code Council (ICC)
7 a.m. – 5 p.m.
HVAC Apprentice Contest – Events 4-6
In the final day of this exciting contest, watch future HVAC contractors demonstrate their knowledge and skills in calculations, electrical troubleshooting, and basic electrical skills and wiring. Headline sponsors: Milwaukee Tool and Uponor.
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Education Sessions
Keynote Presentation: “Your Future is Wide Open”
9 a.m. – 1 p.m.
THURSDAY, OCT. 20
THURSDAY, OCT. 20
CONNECT 2016 Save $5 off your online registration!
There’s a reason why CONNECT attendees consider this four-hour event the best opportunity all year for networking and learning … because it isn’t just another industry trade show; it’s an intimate setting where contractors, manufacturers, and other vendors gather to learn and exchange ideas about products, technologies, and advancements in the p-h-c industry.
Explore the general landscape of energy code adoptions in various states, including the technical aspects of select provisions that impact p-h-c contractors. The session will predominantly focus on IECC provisions for commercial buildings, addressing ASHRAE 90.1 where necessary. Plus, we’ll review significant changes from previous editions of the code.
1:15 p.m. – 4:45 p.m.
PHCC of Texas Plumbing CEU Course Plumbing contractors who have licenses in Texas (for registrations and licenses expiring Sept. 30, 2016 – Aug. 31, 2017) can fulfill their Texas State Board of Plumbing Examiners six-hour continuing education requirement for 2016-2017. Cost is $49 (regularly $75). Pre-registration required; to register, call PHCC of Texas at 800-992-7422. Course topics include: • • • •
TSBPE Law and Rules Scope & Administration Backflow Prevention New Products
2:30 p.m. – 3:30 p.m.
Seal the Deal: Profitable Consumer Financing John Cerqueira, Green Sky Credit For p-h-c contractors, financing options can be the difference between gaining a sale and losing it. With deep roots in the HVAC industry, John Cerqueira will show you how to put the power of financing to work for your business. Roll up your sleeves, because he’ll also coach you on how to sell financing, plus how to train techs and others in your company … even those who may, at first, be resistant.
When Disaster Strikes: One Contractor’s Story Malcolm Sweet, Integrated Facility Services What will 22 inches of flood water, a direct hit from a tornado, or an earthquake do to your business? How about a total loss fire? Each of these natural disasters presents a need for planning to minimize the impact and allow for an orderly restart of your business. Listen and learn from one contractor’s first-hand experience: how his company weathered a flood and came back … and what it’s doing to plan for future disasters.
Saving Energy with ECM/PM Circulators – The How To’s and the Impact These Circulators Have on the System Phuc Huynh, Bell & Gossett Conserving energy is a topic often talked about in our industry, but people don’t understand how and what tools to use to save energy in hydronic systems. This is where ECM technology comes into play. These days there are multiple options for circulators with ECM technology, and these ECM circulators are available for both residential and commercial applications. This presentation will help you better understand how ECM circulators are different, and how ECM technology can help save additional energy through use of different control modes in today’s hydronic systems.
Grab Your Early Bird Discount Before Aug. 31 CONNECT 2016
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THURSDAY, OCT. 20 (Continued)
FRIDAY, OCT. 21
3:45 p.m. – 4:45 p.m.
7 a.m. – 8:30 a.m.
7 Business Hacks for Female Entrepreneurs
Workforce Development Exchange
Rebecca Gold, QSC Business Coach Entrepreneurship isn’t a walk in the park for anyone and it can be even more challenging for women in the trades. Even with all of the advancements that women have made in the business world, there is still a long way to go before the playing field is level between male and female business owners. This session will examine seven top challenges women entrepreneurs face. It will focus on real-world, experience-tested ways to overcome them in order for women-owned businesses to grow and thrive.
How to Crush Revenue Goals with DataDriven Marketing Jo Phillips, ServiceTitan Every business has goals they would like to meet, especially when it comes to revenue. However, some companies face challenges to meet them because they struggle with marketing to the right clients. Learn what data you need to be looking at, how to analyze that data, and how to create data-driven marketing campaigns that will not only help you meet your goals, but blow past them.
ABC’s of Today’s Backflow and Cross Connection Programs from Inlet to Outlet Robert Purzycki, BAVCO Backflow and Cross Connection has become a complex issue of rules and regulations as it applies to today’s commercial and industrial usage applications. It encompasses everything from HVAC and chilled water systems to process water and large boiler systems. Come and learn the proper methods and potential issues you may come across in your new and retrofit commercial projects. 4:30 p.m. – 6 p.m.
QSC Networking Reception Whether you’re already a QSC member or interested in learning more about QSC, this is an event you don’t want to miss. Join us for food, fun, and live entertainment, Texas style. 5 p.m. – 7 p.m.
Union-Affiliated Contractors (UAC) Reception This event is a must-attend for anyone interested in the success of the signatory sector of the industry. UAC guests can expect to build relationships with some of their industry’s key leaders. Pre-registration and extra fee required.
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CONNECT 2016 Save $5 off your online registration!
Education Sessions — Sponsored by PLUMBING-HEATING-COOLING CONTRACTORS ASSOCIATION NATIONAL AUXILIARY
Share ideas with your peers on effective ways to attract and retain professionals for the trades. Come in for coffee and pastries, and come out with proven ideas and solutions you can put to work in your company and community. 8:45 a.m. – 9:45 a.m.
PHCC Annual Business Meeting and Voting This is your opportunity to exercise your vote and participate in the direction of the association. 10 a.m. – 11 a.m.
Keynote Presentation: “Politics NOW” Presented by Stu Rothenberg Funny, witty, and known as one of Washington’s most intuitive political handicappers, Stu Rothenberg will offer his razor-sharp insights into political trends and the upcoming elections, focusing on the rising heat of today’s political climate. Using poll numbers, economic indicators and historical data, this well-known commentator will assess the current political and legislative environments in a balanced, non-partisan way. You’ll hear timely analysis on the implications of states’ electoral leanings and what it all means for upcoming presidential, congressional and gubernatorial elections. 11:15 a.m. – 12:45 p.m.
PHCC 2016 Awards Luncheon Hosted by the PHCC Auxiliary The PHCC Auxiliary and InSinkErator bring you the 2016 Awards Luncheon celebrating the best of PHCC. Join PHCC–National Association, the PHCC Educational Foundation, the PHCC–National Auxiliary and the Association Executives Council in recognizing outstanding achievement of the association’s best for 2016. 1 p.m. – 2:45 p.m.
Behind-the-Scenes Convention Center Tour Get exclusive access to this behind-the-scenes tour of the latest pump, mechanical, and control systems of San Antonio’s Henry B. Gonzalez Convention Center, which just unveiled a $325 million expansion! Pre-registration required. Maximum of 50 registrants.
1:15 p.m. – 2:45 p.m.
Recruiting and Retaining Your Future Jon Finch, Milwaukee Tool The number one challenge facing contractors is finding and keeping a skilled workforce. During this session you’ll get a front-row seat to the best practices that evolved from Milwaukee Tool’s highly effective recruiting model. Plus, discover proven ways on how to find, recruit and retain the employees that will keep your own business growing … and thriving.
6 p.m. – 9 p.m.
PHCC Officer Installation and Closing Reception at LDR & Grotto Room, San Antonio Convention Center Inspired by a story as big and bold as Texas, this one-of-a-kind venue is unparalleled in any convention center in the country. Come celebrate the installation of our national PHCC, Auxiliary and AEC officers … right on the banks of San Antonio’s Riverwalk. It’s the perfect way to wrap up your time in River City!
Staying Ahead of the Pack (Part 1) Kirk Alter, Purdue University and Fast Management Inc. What got you to where you are today more than likely will not get you to where you want to go tomorrow. In this session, we will examine the current industry environment and reveal the ferocious changes that are already here and disrupting the way contractors like you are able to do business. In this deep dive session, discover what your future as a small business entrepreneur will look like. 3 p.m. – 4:30 p.m.
The Sweet Spot: A Powerful Way to Plan & Execute for Small Businesses Brad Hunt, WHY Group Effective strategic planning for your business boils down to a simple model: 9 boxes and the “6 x 6” map for getting things done. This is action planning at its best … but learned through lessons from the most unusual places: a race to the South Pole, a calendar broken down into 8 segments, even your freshman year of high school. You’ll go forth knowing how to create focus and drive results!
Staying Ahead of the Pack (Part 2) Kirk Alter, Purdue University and Fast Management Inc.
SAVE THE DATE! CONNECT 2017 Oct. 4-6 Hilton Milwaukee City Center Hotel Milwaukee, Wisconsin CONNECT 2017 heads to the shores of Lake Michigan … in a city rich in history and culture (and, yes, famous for its breweries and MLB Brewers, too!).
Learn insights about the future of our industry, finding the sweet spot on the innovation curve and how you can get your company positioned perfectly. This is information you need to remain relevant and stay ahead of the trends that will require that you do business differently. Change isn’t coming; it’s already here.
Grab Your Early Bird Discount Before Aug. 31 CONNECT 2016
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Special Bonus Book Offers for QSC Members! All QSC members who register for CONNECT 2016 and attend the QSC Business Excellence Day
will receive two free gifts:
QSC Business Excellence Day Powered by Quality Service Contractors, an Enhanced Service Group of PHCC
Wednesday, Oct. 19, 2016 Sponsored by
NEW this year! Focused on service and repair topics, grab this chance to experience unique programming and services from PHCC’s Quality Service Contractors (QSC). This one-day track aimed at owners and senior managers of p-h-c service and repair companies, QSC Business Excellence Day connects you with the best knowledge and perspectives you need to build and lead a business that will consistently achieve results. You know where you want to take your business; QSC Business Excellence Day will help get you there!
8 a.m. – 8:45 a.m.
Noon – 1 p.m.
Continental Breakfast with QSC Sponsors
Networking Luncheon
Start the morning off right by expanding your business network and meeting new and old friends. Explore the products and services on display by our QSC sponsors, and find solutions to help advance and grow your business.
1:15 p.m. – 2:15 p.m.
Coaching for Excellence Beth Dobkin, Quality Service Contractors
Awesomely Simple: Essential Business Strategies for Turning Ideas Into Action By John Spence
Pattern for Excellence: Master 8 Principles to WOW More Customers By Brigham Dickinson
What do the world’s most successful companies and organizations have in common … and what can you learn from their examples? Distilling the best fundamental business strategies, trusted adviser and strategist John Spence helps you take a hard look at your business and develop specific plans and action steps that will allow you to dramatically improve the success of your company.
When you master the 8 principles found in the Pattern for Excellence, you will become empowered to achieve at a higher level. You will become more aware and persuasive in your communication. You will get more done in less time and be better able to work cohesively with your team to create WOW experiences for your clients.
Other QSC Events
QSC Education Sponsor
Thursday, Oct. 20 4:30 p.m. – 6 p.m.
QSC Networking Reception Whether you’re already a QSC member or interested in learning more about QSC, this is an event you don’t want to miss. Join us for food, fun, and live entertainment, Texas style.
Inspiring Fantastic Performance through Great Leadership
Do you wish your company had a more integrated training culture? Do you struggle to keep employees focused on the things that will move the business forward? Want to know why your employees do their own thing? In this session we will focus on developing your coaching skills using methods designed to align company goals and core values with those things that keep your employees motivated, engaged, productive and loyal.
Les Hanks, Quality Service Contractors
2:30 p.m. – 3:30 p.m.
Leadership today requires a different way of thinking; this session gives you the tools you need to be an effective leader in this new world. Come explore five leadership styles, plus dig deep into the characteristics of rock-solid leadership, what teams want, and the “Top 10 Things Great Leaders Do.” Discover what today’s successful business leaders focus on … and how you can apply their examples.
The Habits of Fast-Growing Service and Repair Businesses
Be sure to stop by PHCC Central in the Showcase to learn more about the benefits of QSC membership. Meet our QSC Business Coaches and learn how they can help you.
8:45 a.m. – 9:15 a.m.
Welcome and Introductions 9:15 a.m. – 10:15 a.m.
10:30 a.m. – Noon
Does your company have what it takes to become a fastgrowth business? Are you ready to tackle the challenges? Based on the research and decades of experience of QSC business coaches, this session will reveal the essential characteristics and habits of growing service and repair businesses. 3:30 p.m. – 5 p.m.
Brigham Dickinson, Power Selling Pros
Wrap-Up Keynote: The Fundamentals of Business Excellence
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CONNECT 2016 Save $5 off your online registration!
PHCC Central in the Product & Technology Showcase
Rebecca Gold, Quality Service Contractors
The Power of Selling an Experience The Internet has leveled the playing field for the service business, empowering customers to search for your company and your competition, and allowing customers to immediately share and receive feedback. As a business owner, you must equip your company to wow your customers … or you risk losing them to the lowest bidder. This thought-provoking session will help your business break through the commoditization barrier and compete in this customer-driven, information age.
9 a.m. – 1 p.m.
John Spence Come ready to step into action, as this fast-paced session will send you off with a proven formula for business excellence – five key ideas that will help you build a strong and successful business. Taught by one of the top 100 business experts in America, this program is based on more than 20 years of work with businesses of every size. You’ll walk away with specific action steps that you can implement immediately to create significant and positive impact on your business.
Message from
QSC Chair Jeff Kuhn As a business owner in the busy service and repair industry, you’re juggling more than you can probably handle day-to-day … plus trying to prepare your company to be productive and competitive moving forward. PHCC’s Quality Service Contractors (QSC) knows your needs better than anyone, and we’re excited to show
you – all in one day – how we can ease your load, enhance your productivity, and help you better serve the needs of your clients. That’s why we developed Business Excellence Day at this year’s CONNECT. It’s a perfect opportunity for you to discover how QSC’s programs and peer-topeer support systems can help you now … and guide you into the new frontier. Check out our jampacked program … and discover how we’ll turn your ideas into action, inspire better performance from your employees, give you tools to wow more customers, and so much more. Register for CONNECT today, and be sure to attend our special QSC Business Excellence Day. You’ll find great company in the Lone Star State. See you there! Grab Your Early Bird Discount Before Aug. 31 CONNECT 2016
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Programs for State & Local Chapter Executives The Association Executives Council invites all chapter executives to the following events.
PLUMBING-HEATING-COOLING CONTRACTORS ASSOCIATION NATIONAL AUXILIARY
PHCC National Auxiliary Schedule
The PHCC Auxiliary invites you to attend CONNECT 2016! Be sure to stop by the Marketing Desk for PHCC logo items on sale … and to view and bid on the great pieces up for Silent Auction! In addition to CONNECT activities, you can choose from many other Auxiliary events, listed below. All proceeds go toward funding educational efforts and support for contractors in the p-h-c industry.
Wednesday, Oct. 19
Thursday, Oct. 20
8 a.m. – Noon
1:15 p.m. – 4:45 p.m.
8 a.m. – 5 p.m. PHCC Auxiliary Registration, Marketing and Auction Open
PHCC Leadership Institute: Are You a Transformational Leader?
AEC Education Session
10 a.m. – Noon PHCC Auxiliary Board of Directors Meeting and Leadership Reception
John Spence Join your fellow chapter leaders and discover how to be a more effective and successful leader in the association, in your own business and in any other leadership role you take on. In this session led by business management expert John Spence, you will also learn effective sales strategies to encourage other contractors to join PHCC and when selling to the customers in your business. Preregistration required. Who should attend: Chapter officers, volunteer leaders and state and local executive directors.
During informal roundtable sessions, share best practices with fellow PHCC chapter executives. Learn how implementing a NATE certification training and testing program could benefit your members and your chapter! How long do we need to keep documents? Are we really operating efficiently? Do you have an employment contract or an agreement with your association?
Wednesday, Oct. 19
1:30 p.m. – 4:30 p.m. PHCC Auxiliary Trolley Tour of San Antonio (Pre-registration required) 4:45 p.m. – 5:30 p.m. First Timers’ Get-Together — Sponsored by Moen 5:30. p.m. – 7 p.m. Opening Reception — Sponsored by Bradford White and InSinkErator 7:15 - 10:15 p.m. PAC Event
Thursday, Oct. 20 7 a.m. – 7:45 p.m. Opening Breakfast—Sponsored by Bradford White
Friday, Oct. 21
7:45 a.m. – 9 a.m. Keynote Presentation by John Spence — Sponsored by Viega 9 a.m. – 1 p.m. Product & Technology Showcase including Lunch
Noon – 1 p.m.
1:15 p.m. – 4:30 p.m.
PHCC Volunteer Leadership Lunch
AEC Session
Gather with fellow PHCC volunteer leaders to share ideas and recognize excellence among your peers during a special luncheon and awards program. Pre-registration required.
Open Forum — no agenda, come and go as you please!
3 p.m. – 4:30 p.m.
1:15 p.m. – 2:45 p.m. PHCC Auxiliary Business Meeting 3 p.m. – 4 p.m. PHCC Auxiliary Life Member Tea — Sponsored by LA-CO Industries
Friday, Oct. 21 7 a.m. – 8:30 a.m. Workforce Development Exchange — Sponsored by the PHCC Auxiliary 8:45 a.m. – 9:45 a.m. PHCC Annual Business Meeting and Voting 10 a.m. Silent Auction Closes
AEC Board Meeting
10 a.m. – 11 a.m. Keynote Presentation by Stu Rothenberg — Sponsored by Kohler Company
(All chapter execs are invited) Elections of officers for 2017 will be held at this meeting. We value your input. Bring your comments and ideas!
11:15 a.m. – 12:45 p.m. PHCC 2016 Awards Luncheon — Hosted by PHCC Auxiliary; Sponsored by InSinkErator 1 p.m. – 4 p.m. PHCC Auxiliary Auction Items Available for Pickup 6 p.m. – 9 p.m. PHCC Officer Installation and Closing Reception at LDR & Grotto Room, San Antonio Convention Center — Sponsored by Federated Insurance
Saturday, Oct. 22 8 a.m. - 9 a.m. Auxiliary Committee Information Exchange 9 a.m. - 10 a.m. Auxiliary Post-Convention Executive Officers Meeting
Grab your Early Bird Discount before Aug. 31! Visit www.phccweb.org/connect
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CONNECT 2016 Save $5 off your online registration!
Grab Your Early Bird Discount Before Aug. 31 CONNECT 2016
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CONNECT 2016 Headquarters Hotel The San Antonio Marriott Rivercenter Located just steps away from the world famous Riverwalk, the San Antonio Marriott Rivercenter charmingly captures the flair and style of this romantic city, offering sweeping balcony views of the fabulous Riverwalk district and easy access to the historical, cultural and vibrant culinary scene along the banks of one of the most visited places in all of Texas. Right outside the Marriott’s doors, you can wind through authentic dining spots, sizzling nightlife, relaxing river boat tours and more. Inside, this iconic 38-story hotel is designed for relaxing and connecting Texas style, with chili-red walls, dark-wood trim, wrought-iron accents, several dining options (including a casual lounge and a Starbucks® on site!), a state-of-the art fitness center, and an indoor/outdoor pool.
Something for everyone in San Antonio! Travel alone or bring the family! The San Antonio Marriott Rivercenter is within easy walking distance to The Alamo – one of the nation’s most storied and revered landmarks – as well as near many other area attractions, including Sea World, Six Flags Fiesta Texas and the San Antonio Zoo.
Hotel Information San Antonio Marriott Rivercenter 101 Bowie Street San Antonio,Texas PHCC has negotiated a special rate of $189+ for CONNECT 2016 registrants.
Experience Texas PHCC is pleased to offer these bonus events (perfectly suited for CONNECT attendees!).
Behind-the-Scenes Convention Center Tour Tuesday, Oct. 18, 2:45 p.m. – 4:30 p.m. Friday, Oct. 21, 1 p.m. – 2:45 p.m. What better place to see the latest pump, mechanical, and control systems of a major commercial facility than in the state known for doing everything BIG? Get exclusive access on this behind-the-scenes tour of the newest equipment and controls technology at the Henry B. Gonzalez Convention Center, which just unveiled its $325 million expansion, the largest capital improvement project in San Antonio’s history. Pre-registration required. Maximum of 50 registrants per tour.
After Hours Private Tour of the Alamo Tuesday, Oct. 18, 6:45 p.m. – 8:15 p.m. Retrace the footsteps of the past in the solitude of the Alamo after the crowds have gone home. This private tour gives you an exclusive evening at the historic mission, including a personalized tour of the Alamo church — the Shrine of Texas Liberty — and the Long Barrack Museum, the oldest building in San Antonio. Cost is $35, preregistration and extra fee required. Maximum of 75 registrants.
Auxiliary Trolley Tour of San Antonio Wednesday, Oct. 19, 1:30 p.m. – 4:30 p.m. Auxiliary members, take a historic journey through San Antonio aboard a trolley with stops at the Alamo, Japanese Tea Garden and Mercado Market. Pre-registration required.
Plus, the San Antonio Marriott Rivercenter is central to tons of area attractions, so be sure to build in extra time to explore when you book your stay! Among our recommendations: The San Antonio Riverwalk Authentic dining spots, amazing artists, relaxing river boat tours, sizzling nightlife, and more! www.thesanantonioriverwalk.com Riverboat Cruise Wind along the San Antonio Riverwalk on this award-winning boat tour. www.riosanantonio.com The Alamo One of the nation’s most storied and revered landmarks is just steps away from CONNECT’s headquarters hotel. Tour the Alamo and learn about the importance the site played in the Texas War of Independence. www.thealamo.org
Reserve your room today!
San Antonio Zoo Feed a giraffe! It’s just the newest thing to the do at this 35-acre zoo that’s home to more than 3,500 animals. www.sazoo-aq.org
PHCC preferred rates will be available until Monday, Sept. 26, or until the group block is sold out, whichever comes first. Make your reservations online or call 210-223-1000 (Main Office) and reference “PHCC CONNECT 2016.”
Six Flags Fiesta Texas From pulse-pounding roller coasters to gentler options for tots, Six Flags Fiesta has so many choices, you won’t know where to begin! Open FridaySunday in Oct.. www.sixflags.com Want more? San Antonio also offers Segway Tours, Wine Tours, Ghost Tours, Foodie Tours, and more. The San Antonio Marriott Rivercenter can help you plan your stay. visitsanantonio.com
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CONNECT 2016 Save $5 off your online registration!
Grab Your Early Bird Discount Before Aug. 31 CONNECT 2016
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CONNECT 2016 REGISTRATION FORM & INFORMATION*
Product & Technology Showcase
Registrant 1
Title
Company
Badge Nickname
Address
Be sure to stop by the Product & Technology Showcase, 9 a.m. – 1 p.m. on Oct. 20, to experience the cutting-edge products, technologies and business solutions that will help your business be more successful!
City
State
Zip
Phone
Fax
Special Promo Code
(For confirmation)
This is the best opportunity of the year to talk directly with manufacturers and service providers about ways to work together to meet — and exceed — your customers’ needs.
Title
Registrant 3
Badge Nickname
The Showcase is open for four hours, including lunch, offering the perfect setting to develop new relationships and catch up with familiar faces. Join us there!
Title
Preliminary List of Exhibitors (As of July 19, 2016; listed alphabetically) Booth #
Company
Booth #
Company
221 AB & I Foundry
310 NIBCO Inc.
223 ADEY Professional Heating Solutions
402 Noritz America
410 A.O. Smith
515 Oatey Co.
408 A.O. Smith University
403 Picote Solutions
304 Barnett
307 Quote Soft
318 Bemis Manufacturing
409 Rectorseal 203 RWC
215/217 Bradford White
418 RIDGID
300 Customer Lobby
405 Rothenberger USA
415/417 Delta Faucet
404/406 ServiceTitan
319 Fastest, Inc.
324 Sioux Chief
309/311 Federated Insurance 411 Ferguson
400 simPRO
305 Flair-It
513 Team Management Systems, Inc.
500 Greenlee Textron
401 TomTom Telematics
302 Hammond Valve
301 Trimble 308 Tyler Pipe
314/316 InSinkErator
Register online at www.phccweb.org/connect to save $5 off your registration!
Badge Nickname
* PHCC Eligibility Policy: CONNECT 2016 and the Product & Technology Showcase are open to all p-h-c contractors, their employees and spouses. Associate Members/industry partners who are not exhibitors are ineligible to attend.
Through Aug. 31
Effective Sept. 1
Full Member Registrant
$500
$600
=
Second Registrant from same company
$450
$550
=
Third, Fourth, etc. from same company
$400
$500
=
Non–Member Contractor Registrant
$600
$700
=
PHCC Association Manager
$400
$500
=
PHCC Auxiliary Member (non-contractors)
$300
$400
=
Guest/Spouse (non-contractors)
$300
$400
=
Wednesday QuickPass Contractor Registrant (includes access to Wednesday-only events)
$255
$355
=
Thursday QuickPass Contractor Registrant (includes access to Thursday-only events)
$255
$355
=
Friday QuickPass Contractor Registrant (includes access to Friday-only events)
$255
$355
=
REGISTRATION FEES
QTY
After-Hours Alamo Tour (Tues.) 75-person max.
$35
$35
PHCC “PAC” Event (Wed. – single)
$150
$150
=
PHCC “PAC” Event (Wed. – couple)
$300
$300
=
Included in Registration
Included in Registration
Auxiliary Trolley Tour (Wed.)
$125
$125
=
Included in Registration
Included in Registration
=
Included in Registration
Included in Registration
QSC Business Excellence Day (Wed.)
Included in Registration
Included in Registration
San Antonio Convention Center Tour (75-person max. per tour) ____ Tues. 2:45 – 4:30pm OR ___ Fri. 1:00 – 2:45pm
Included in Registration
Included in Registration
UAC Reception (Thurs.) Chapter Leadership Program (Wed.) Chapter Leadership Lunch (Wed.)*
*Ticketed Event
414/416 Viega
315/317 Kohler
510 Ward MFG
201 McCormick Systems, Inc. 209/211 Milwaukee Tool 303 Moen
=
TOTAL =
225 Uponor
205 Jenkins Diesel Power, Inc.
TOTAL
PAYMENT INFORMATION Check (Make payable to PHCC) Mail check to: PHCC • P.O. Box 601804 • Charlotte, NC 28260-1804
207 WinSupply Inc.
Card Number
219 Zoeller
Name on Card
Charge my
VISA
MC
AMEX Exp. Date
CVV Code
Signature
Billing Address
Check phccweb.org/connect for the latest list of exhibitors. For more information about exhibiting at CONNECT 2016 contact: Robin Maher 800-533-7694 [email protected]
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CONNECT 2016 Save $5 off your online registration!
City
State
ZIP
Check all that apply: Air Conditioning Heating Plumbing Radiant Heat Solar Heat Sewer & Drain Cleaning Residential Service & Repair Residential Remodel Residential New Construction Commercial Service & Repair/Remodel Commercial Remodel Commercial New Construction Institutional Industrial I am a first-time attendee I have accessibility or dietary restrictions. (Please attach a written description of your needs.) By registering for CONNECT 2016, I understand that I may be contacted by Product & Technology Showcase exhibitors and that photos taken of me during the event may be used in PHCC promotional materials.
HOTEL INFORMATION: San Antonio Marriott Rivercenter—PHCC rate $189+ To reserve a room, call 210-223-1000 and reference “PHCC CONNECT 2016.”
Call: (800) 533-7694 • Fax: 703-237-7442 • Register online: phccweb.org/connect • Email: [email protected]
Register online at www.phccweb.org/connect to save $5 off your registration!
Registrant 2
180 S. Washington Street, Suite 100 Falls Church, VA 22046 phccweb.org/connect
1-800-533-7694
CONNECT 2016 OCT 19-21
S AN ANT O NI O, T E X A S
S AN ANTONIO M ARRIOTT RIV E RC E NTE R
