2017 02 28 Attachment 4 Indicators and Measures
Business Plan Follow-Up Indicator and Measures – Attachment 4 Indicators and measures from the 2016 budget binders are listed below with updates for 2015 and 2016 figures. Finalized business plans for 2017-2018 will be updated to include this information. RCMP Indicator/Measure
2012
Injury/fatal collisions Break & Enter (All) Auto Theft (All) Robbery (All)
2013 125 369 881 53
2014 104 312 696 36
2015 113 371 873 37
2016
180 374 1,247 34
141 284 883 30
Engineering & Public Works Infrastructure Planning Indicator/Measure # Lane Closure Permits Issued # Traffic signal warrants completed # Pedestrian crossing warrants completed # of Partnerships with external transportation service providers
2012
2013
2014
2015
2016
113 n/a
121 24
135 6
173 1
327 2
n/a
15
20
2
1
n/a
20
12
3
4
1.0 Million
$999,500
$825,500
$855,231
2012
2013
2014
2015
2016
45 n/a
28 2
30 2
13 1
15 4
$ value of Partnerships with external transportation service providers Capital Projects Indicator/Measure # Projects (by Location). # Open Houses for Projects.
Parks Services Indicator/Measure
2012
2014
2015
2016
# of Requests for Service by area Bears Cemetery Park Buildings
4 5 74
4 7 98
Invasive Species Parks Streets/Garbage & Litter Trails Trees Total # of Requests for Service # of Public Education Initiatives # of Street Trees Planted # of Tree Permits # of Special Events Supported
22 253 49 42 235 684 2 140 207 13
17 275 28 51 427 907 6 197 209 14
0 7 Moved to Facilities (Rec) 18 226 20 40 438
676 2 174 158 9
2013
725 5 335 154 14
2 196 278 13
Street Operations Indicator
2011
2012
2013
2014
2015
# of Illegal Dumping Requests 147 216 304 Completed Snow/Ice - # of Events 14 3 - mm of snow 23 7 12 16.2 22 - Hours of Service 807 875 766 435 534 Mm of Rainfall 1,452 1,834 1,611 Calls for Service: - Street Sweeping 56 49 46 73 57 - Flooding/Drainage 101 93 94 34 13 - Illegal Dumping n/a 157 151 2 273 - Pot Hole Filling 137 100 125 96 71 Sidewalk Repairs 25 23 32 25 28 Calls for Service - -Graffiti 108 31 12 - -Cross Walks 27 19 33 21 19 - -Curb Maintenance 39 27 45 32 42 - -Street Signs 28 107 29 34 13 - -Traffic Signs 211 322 105 130 113 *Environment Canada data is delayed six months so the numbers are only up to June 2016. Estimated 10-12 events and approximately 30cm of snow.
2016 262
2* 11* 2,520 1,667 67 8 234 109 31 6 39 31 21 151
Solid Waste Indicator Diversion Rate (%) Solid Waste Calls for Service
2011
2012
2013
2014
2015
2016
62.5 1,284
63 1,456
63.3 1,369
63.3 1,872
65.7 2,373
66.9 1,940
Water Indicator/Measure
2011
2012
2013
2014
2015
2016
Water Consumption (L/Capita Per Day)
429
428
427
398
414
407*
# of Water Main Breaks/ 100 km of Length
7.0
7.0
8.5
8.9
8.0
7.5
-
1.39 M
2.55 M
1.88 M
1.4M
0.3M
544 K
547 K
545 K
478 K
542K
584K
21 53 28 94
32 48 19 100
29 61 22 93
45 56 30 107
29 63 40 128
29 88 49 84
2014
2015
2016
$ of capital reinvestment Operating $ /100 km of Watermain length Calls for Service: - Water Quality - Water On/Off - Locate Service - Emergency Leak
* Forecasted consumption as final water invoice not yet received from Metro Sewer Indicator/Measure # of Connections with Sanitary Flooding/ 1000 Service Connections -
Calls for Service Sewer Blockages Plugged Catch Basins Flooding/Urgent Manhole Lids Missing
2011
2012
2013
-
4.0
3.3
3.1
1.0
1.0
26 43 9 26
27 50 18 27
30 28 6 9
6 16 3 3
31 99 12 5
42 97 12 8
Development Services Building Indicator/Measure
2012
2013
2014
2015
2016
All Permits Issued Dwelling Units Constructed Building Permit Review times (weeks) New ICIM (Large Buildings) New Houses Alterations ICIM Alterations Houses Inspections (building, mechanical, business licence) within 24 hours Construction Value of Issued Building Permits (Millions)
652 380
643 317
689 421
708 391
714 590
12 4 2 2
11 4 2 3
10 3 2 2
12 4 4 2
All
All
All
All
All
$104
$72
$132
$108
$155
2012 4192
2013 4315
2014 4744
2015 4810
2016 4633
377
360
364
215
219
77%
89%
73%
89%
81%
$2.0M
$2.4M
$7.2M
$2.0M
$5.3M
Development Engineering – Indicator/Measure Number of Calls for Service (CFS) inquiries, complaints, requests recorded Number of Permit Applications Reviewed Percentage of Applications reviewed in less than 60days Value of Works Processed Planning Indicator/Measure Applications aligned with OCP goals Applications being processed Benchmark DP application review time
2012 90%
2013 90%
2014 90%
2015 100%
2016 100%
n/a
64 n/a
58 n/a
72 5 months
75 5 months
Fire and Emergency Services Indicator/Measure
2012
2013
2014
2015
2016
# Students – Fire Prevention Week # Residents – Hot Summer Nights # Incidents # Apparatus Responses # Fires – Structure Total Fire Call # Medical Calls # Fireworks Permits % Compliance for Inspection Program Average suppression travel time (from fire station to scene in minutes/seconds)
5,573 916 3,346 4,102 57 179 1,915 56 53%
4,494 505 3,478 3,876 55 154 1,956 41 51%
4,697 465 3,642 4,034 65 137 2,056 53 59%
4670 341 4,005 4,556 73 201 2,132 34 62%
4678 596 4,030 4,774 65 145 2,244 28 45%
5:38
4:54
4:17
5:27
6:23
Indicator/Measure
2013
2014
2015
2016
# Registrants in Programs # Drop-in Participants # Membership Scans # Courses Offered Leisure Buddy Program – # of Requests / Requests Filled # Volunteers % of Volunteers under 18 years of age % of volunteers over the age 55 # of Online Transactions
29,225 154,327 137,950 7,611 65 / 61
30,184 162,534 129,272 5,295 61 / 59
27,954 132,045 130,475 5,846 51/51
28,647 133,098 134,788 5,638 79/74
368 n/a
255 n/a
324 24%
477 49%
n/a 8,454
n/a 11,522
76% 13,120
51% 14,446
Recreation Recreation Services
Cultural Development & Community Services Indicator/Measure
2012
2013
2014
2015
2016
Financial Assistance Program Applications/Total Subsidy Provided Self-Help Matching Grant Program – Money Awarded / Community Value
463 / $24,668
493 / $27,075.88
477 / $24,070.96
1,398 / $28,511
1,648 / $38,551
$20,000 / $97,997
$20,000 / $69,012
$26,423 / $63,987
$30,000 / $492,178
$6,717 / $7,211
# of Rental Permits
2,122
2,102
2,369***
1,647
2013
2014
2015
2016
1,742
Facility Services Indicator/Measure
6.77%*** 9.09%*** Electricity Savings (%) ** 5.58 4.85 5.68%*** -1.03%*** Natural Gas Savings (%) ** 7.18 1.10 $73,246 $26,581 Energy Grants ($) 99,643 112,080 n/a n/a Completed Energy Projects (kWh) 153,000 436,000 25,799 18,207* Preventative Maintenance Work 3,168 2,695 Orders 2,054 2,202 Facility Service Requests 179 212 * Due to lack of staffing for Facility Services, tasks were not marked “completed” so the next month’s scheduled tasks would not auto-generate. **Energy comparison to baseline year 2007. ***Energy comparison to baseline year 2011.
Human Resources Indicator/Measure # Postings # Interviews conducted # External hires # Internal appointments # Grievances filed # Grievances resolved # Corrective actions # Workplace Incidents Investigated # WorkSafeBC time loss claims Time loss workplace injury (days lost) # No time loss workplace injury incidents WorkSafe assessment per $100 of payroll Experience Rating Assessment (WorkSafe BC)
2012 100 170 65 67 11 28 13 30 30 684
2013 82 209 45 55 5 3 12 27 13 659
2014 75 144 56 33 13 7 11 18 7 412
2015 85 321 34 65 19 17 14 24 22 788
2016 124 300 24 93 18 14 7 9 10 251
90
78
58
92
85
$1.61
$1.49
$1.77
$1.89
$2.50
13.4%
-1.8%
5.9%
-5.7%
23.0%
Corporate Support Bylaw Services Indicator/Measure Business licences issued Business licence revenue Dog licences issued
2012 3,204 $790,000 5,265
Communications & Administrative Services Indicator/Measure 2012
2013 3,178 $814,040 4,488
2014 3,261 $819,199 4,334
2015 3,438 $837,496 5,218
2016 3,581 $864,478 5,153
2013
2014
2015
2016
# of action requests processed
121
87
104
114
100
# of Council events supported
371
228
203
230
242
Media pickup rate
90%
90%
80%
90%
100%
545,481
557,026
539,402
5,561
7,936
8,680
11, 779
14, 827
Instagram – new
-
-
-
514
1, 362
GFOA Award for annual reporting
1,390
1,477
1,719
2167
2, 086
# website visitors each year Number of social media followers (Facebook, Twitter)
# of E-update newsletter subscribers
632, 670
670, 215
Corporate Office Indicator/Measure 2012 2013 2014 2015 2016 Electronic Agendas 61 61 67 77 119* Bylaws Processed 26 45 31 44 42 Freedom Of Information 56 48 62 61 48 Requests Document storage (boxes) 800 n/a n/a 759 Board of Variance Applications 11 25 4 4 7 * Includes Regular Council, Special Council, Closed Council and Briefing. Does not include committees. Information Services Indicator/Measure Internal Customers Desktop Computers Mobile Devices System Servers Customer Support Requests
2012 262 47 56 2440
2013 369 265 62 56 2793
2014 409 270 75 52 2056
2015 394 264 130 60 2246
2016 391 267 186 64 1982
Finance Indicator/Measure
2011
2012
2013
2014
2015
2016
1.94%
2.05%
1.70%
1.40%
1.43%
1.28%
14
9
11
9
15
11
38
40
45
45
25
41
42%
44%
46%
48%
51%
55%
Number of invoices processed
11,612
11,686
11,531
12,688
11,879
9,924
# of special cheques issued as percentage of total payments
.40%
.39%
.46%
.42%
.45%
.26%
37
43
45
60
38
36
1.76%
1.81%
2.16%
2.27%
2.2%
2.0%
Current year taxes outstanding at December 31 Number of insurance claims (lawyer assigned) Number of incidents (adjuster/ examiner assigned) % of folios claiming electronic Home Owner Grant
Number of tenders, requisitions, quotations & request for proposal calls processed by Purchasing $ of purchasing card transactions as percentage of total purchases
2012
Injury/fatal collisions Break & Enter (All) Auto Theft (All) Robbery (All)
2013 125 369 881 53
2014 104 312 696 36
2015 113 371 873 37
2016
180 374 1,247 34
141 284 883 30
Engineering & Public Works Infrastructure Planning Indicator/Measure # Lane Closure Permits Issued # Traffic signal warrants completed # Pedestrian crossing warrants completed # of Partnerships with external transportation service providers
2012
2013
2014
2015
2016
113 n/a
121 24
135 6
173 1
327 2
n/a
15
20
2
1
n/a
20
12
3
4
1.0 Million
$999,500
$825,500
$855,231
2012
2013
2014
2015
2016
45 n/a
28 2
30 2
13 1
15 4
$ value of Partnerships with external transportation service providers Capital Projects Indicator/Measure # Projects (by Location). # Open Houses for Projects.
Parks Services Indicator/Measure
2012
2014
2015
2016
# of Requests for Service by area Bears Cemetery Park Buildings
4 5 74
4 7 98
Invasive Species Parks Streets/Garbage & Litter Trails Trees Total # of Requests for Service # of Public Education Initiatives # of Street Trees Planted # of Tree Permits # of Special Events Supported
22 253 49 42 235 684 2 140 207 13
17 275 28 51 427 907 6 197 209 14
0 7 Moved to Facilities (Rec) 18 226 20 40 438
676 2 174 158 9
2013
725 5 335 154 14
2 196 278 13
Street Operations Indicator
2011
2012
2013
2014
2015
# of Illegal Dumping Requests 147 216 304 Completed Snow/Ice - # of Events 14 3 - mm of snow 23 7 12 16.2 22 - Hours of Service 807 875 766 435 534 Mm of Rainfall 1,452 1,834 1,611 Calls for Service: - Street Sweeping 56 49 46 73 57 - Flooding/Drainage 101 93 94 34 13 - Illegal Dumping n/a 157 151 2 273 - Pot Hole Filling 137 100 125 96 71 Sidewalk Repairs 25 23 32 25 28 Calls for Service - -Graffiti 108 31 12 - -Cross Walks 27 19 33 21 19 - -Curb Maintenance 39 27 45 32 42 - -Street Signs 28 107 29 34 13 - -Traffic Signs 211 322 105 130 113 *Environment Canada data is delayed six months so the numbers are only up to June 2016. Estimated 10-12 events and approximately 30cm of snow.
2016 262
2* 11* 2,520 1,667 67 8 234 109 31 6 39 31 21 151
Solid Waste Indicator Diversion Rate (%) Solid Waste Calls for Service
2011
2012
2013
2014
2015
2016
62.5 1,284
63 1,456
63.3 1,369
63.3 1,872
65.7 2,373
66.9 1,940
Water Indicator/Measure
2011
2012
2013
2014
2015
2016
Water Consumption (L/Capita Per Day)
429
428
427
398
414
407*
# of Water Main Breaks/ 100 km of Length
7.0
7.0
8.5
8.9
8.0
7.5
-
1.39 M
2.55 M
1.88 M
1.4M
0.3M
544 K
547 K
545 K
478 K
542K
584K
21 53 28 94
32 48 19 100
29 61 22 93
45 56 30 107
29 63 40 128
29 88 49 84
2014
2015
2016
$ of capital reinvestment Operating $ /100 km of Watermain length Calls for Service: - Water Quality - Water On/Off - Locate Service - Emergency Leak
* Forecasted consumption as final water invoice not yet received from Metro Sewer Indicator/Measure # of Connections with Sanitary Flooding/ 1000 Service Connections -
Calls for Service Sewer Blockages Plugged Catch Basins Flooding/Urgent Manhole Lids Missing
2011
2012
2013
-
4.0
3.3
3.1
1.0
1.0
26 43 9 26
27 50 18 27
30 28 6 9
6 16 3 3
31 99 12 5
42 97 12 8
Development Services Building Indicator/Measure
2012
2013
2014
2015
2016
All Permits Issued Dwelling Units Constructed Building Permit Review times (weeks) New ICIM (Large Buildings) New Houses Alterations ICIM Alterations Houses Inspections (building, mechanical, business licence) within 24 hours Construction Value of Issued Building Permits (Millions)
652 380
643 317
689 421
708 391
714 590
12 4 2 2
11 4 2 3
10 3 2 2
12 4 4 2
All
All
All
All
All
$104
$72
$132
$108
$155
2012 4192
2013 4315
2014 4744
2015 4810
2016 4633
377
360
364
215
219
77%
89%
73%
89%
81%
$2.0M
$2.4M
$7.2M
$2.0M
$5.3M
Development Engineering – Indicator/Measure Number of Calls for Service (CFS) inquiries, complaints, requests recorded Number of Permit Applications Reviewed Percentage of Applications reviewed in less than 60days Value of Works Processed Planning Indicator/Measure Applications aligned with OCP goals Applications being processed Benchmark DP application review time
2012 90%
2013 90%
2014 90%
2015 100%
2016 100%
n/a
64 n/a
58 n/a
72 5 months
75 5 months
Fire and Emergency Services Indicator/Measure
2012
2013
2014
2015
2016
# Students – Fire Prevention Week # Residents – Hot Summer Nights # Incidents # Apparatus Responses # Fires – Structure Total Fire Call # Medical Calls # Fireworks Permits % Compliance for Inspection Program Average suppression travel time (from fire station to scene in minutes/seconds)
5,573 916 3,346 4,102 57 179 1,915 56 53%
4,494 505 3,478 3,876 55 154 1,956 41 51%
4,697 465 3,642 4,034 65 137 2,056 53 59%
4670 341 4,005 4,556 73 201 2,132 34 62%
4678 596 4,030 4,774 65 145 2,244 28 45%
5:38
4:54
4:17
5:27
6:23
Indicator/Measure
2013
2014
2015
2016
# Registrants in Programs # Drop-in Participants # Membership Scans # Courses Offered Leisure Buddy Program – # of Requests / Requests Filled # Volunteers % of Volunteers under 18 years of age % of volunteers over the age 55 # of Online Transactions
29,225 154,327 137,950 7,611 65 / 61
30,184 162,534 129,272 5,295 61 / 59
27,954 132,045 130,475 5,846 51/51
28,647 133,098 134,788 5,638 79/74
368 n/a
255 n/a
324 24%
477 49%
n/a 8,454
n/a 11,522
76% 13,120
51% 14,446
Recreation Recreation Services
Cultural Development & Community Services Indicator/Measure
2012
2013
2014
2015
2016
Financial Assistance Program Applications/Total Subsidy Provided Self-Help Matching Grant Program – Money Awarded / Community Value
463 / $24,668
493 / $27,075.88
477 / $24,070.96
1,398 / $28,511
1,648 / $38,551
$20,000 / $97,997
$20,000 / $69,012
$26,423 / $63,987
$30,000 / $492,178
$6,717 / $7,211
# of Rental Permits
2,122
2,102
2,369***
1,647
2013
2014
2015
2016
1,742
Facility Services Indicator/Measure
6.77%*** 9.09%*** Electricity Savings (%) ** 5.58 4.85 5.68%*** -1.03%*** Natural Gas Savings (%) ** 7.18 1.10 $73,246 $26,581 Energy Grants ($) 99,643 112,080 n/a n/a Completed Energy Projects (kWh) 153,000 436,000 25,799 18,207* Preventative Maintenance Work 3,168 2,695 Orders 2,054 2,202 Facility Service Requests 179 212 * Due to lack of staffing for Facility Services, tasks were not marked “completed” so the next month’s scheduled tasks would not auto-generate. **Energy comparison to baseline year 2007. ***Energy comparison to baseline year 2011.
Human Resources Indicator/Measure # Postings # Interviews conducted # External hires # Internal appointments # Grievances filed # Grievances resolved # Corrective actions # Workplace Incidents Investigated # WorkSafeBC time loss claims Time loss workplace injury (days lost) # No time loss workplace injury incidents WorkSafe assessment per $100 of payroll Experience Rating Assessment (WorkSafe BC)
2012 100 170 65 67 11 28 13 30 30 684
2013 82 209 45 55 5 3 12 27 13 659
2014 75 144 56 33 13 7 11 18 7 412
2015 85 321 34 65 19 17 14 24 22 788
2016 124 300 24 93 18 14 7 9 10 251
90
78
58
92
85
$1.61
$1.49
$1.77
$1.89
$2.50
13.4%
-1.8%
5.9%
-5.7%
23.0%
Corporate Support Bylaw Services Indicator/Measure Business licences issued Business licence revenue Dog licences issued
2012 3,204 $790,000 5,265
Communications & Administrative Services Indicator/Measure 2012
2013 3,178 $814,040 4,488
2014 3,261 $819,199 4,334
2015 3,438 $837,496 5,218
2016 3,581 $864,478 5,153
2013
2014
2015
2016
# of action requests processed
121
87
104
114
100
# of Council events supported
371
228
203
230
242
Media pickup rate
90%
90%
80%
90%
100%
545,481
557,026
539,402
5,561
7,936
8,680
11, 779
14, 827
Instagram – new
-
-
-
514
1, 362
GFOA Award for annual reporting
1,390
1,477
1,719
2167
2, 086
# website visitors each year Number of social media followers (Facebook, Twitter)
# of E-update newsletter subscribers
632, 670
670, 215
Corporate Office Indicator/Measure 2012 2013 2014 2015 2016 Electronic Agendas 61 61 67 77 119* Bylaws Processed 26 45 31 44 42 Freedom Of Information 56 48 62 61 48 Requests Document storage (boxes) 800 n/a n/a 759 Board of Variance Applications 11 25 4 4 7 * Includes Regular Council, Special Council, Closed Council and Briefing. Does not include committees. Information Services Indicator/Measure Internal Customers Desktop Computers Mobile Devices System Servers Customer Support Requests
2012 262 47 56 2440
2013 369 265 62 56 2793
2014 409 270 75 52 2056
2015 394 264 130 60 2246
2016 391 267 186 64 1982
Finance Indicator/Measure
2011
2012
2013
2014
2015
2016
1.94%
2.05%
1.70%
1.40%
1.43%
1.28%
14
9
11
9
15
11
38
40
45
45
25
41
42%
44%
46%
48%
51%
55%
Number of invoices processed
11,612
11,686
11,531
12,688
11,879
9,924
# of special cheques issued as percentage of total payments
.40%
.39%
.46%
.42%
.45%
.26%
37
43
45
60
38
36
1.76%
1.81%
2.16%
2.27%
2.2%
2.0%
Current year taxes outstanding at December 31 Number of insurance claims (lawyer assigned) Number of incidents (adjuster/ examiner assigned) % of folios claiming electronic Home Owner Grant
Number of tenders, requisitions, quotations & request for proposal calls processed by Purchasing $ of purchasing card transactions as percentage of total purchases
