8D PROBLEM SOLVING TECHNIQUE
PROFESSIONAL TRAINING MADE EASY
Website: www.quorse.com
8D PROBLEM SOLVING TECHNIQUE DURATION: 2 DAYS; TIME SCHEDULE Time - 9:00am to 5:00pm Break - 10:15am to 10.30am and 3:15pm to 3:30pm Lunch - 1:00pm to 2:00pm INTRODUCTION 8-D Problem-Solving (Eight Discipline) is a step-by-step problem-solving methodology popularized by Ford Motor Company. With the 8-D problem-solving process, teams address and solve problems by uncovering and eliminating the root cause of the problem. The 8-D training involves – learning the 8-D problem-solving process as well as data collection and analysis tools such as Pareto diagrams, fishbone diagrams, and flowcharts to name just a few. BENEFITS Upon completion of this program, participants will be able to: Understand and use the 8-D process to solve problems. Work on and contribute to a problem-solving team. Apply the appropriate problem-solving tools throughout the problem-solving process KEY CONTENT MODULE 1 - INTRODUCTION TO PROBLEM-SOLVING MODELS MODULE 2 - THE 8-DISCIPLINE PROCESS D0 - Preparing For The 8D Process o Understand The Problem o 8D Application Criteria D1 - Establishing The Team o 8D Team Members And Scope o Training Required D2 - Describing The Problem o Conduct Detail Problem Analysis o Data Collection Techniques o Source Of Input To The Team D3 - Developing An Interim Containment Action o Type Of Containment Actions o ICA Implementation D4 - Defining And Verifying The Root Cause And Escape Point o Steps To Determine Problem Escape Point o Problem Investigation Steps o Tools To Verify Root Cause And Escape Point D5 - Choosing And Verifying The Permanent Corrective Actions o Identify Possible Solutions o Steps For PCA Selection o PCA Decision Criteria o Verification Method
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PROFESSIONAL TRAINING MADE EASY
Website: www.quorse.com
D6 - Implement And Validate Permanent Corrective Actions (PCAS) o Corrective Action Implementation Plan o Steps In Choosing And Verifying Permanent Corrective Actions o Process Controls Methods D7 - Prevent Recurrence o Prevention Steps o Review Relevant Documents, System o Completing The 8D Report D8 - Recognize Team o Lesson Learned o Recognition Implementation
AUDIENCE Individuals who manage, lead or participate in problem-solving teams, corrective and preventive action activities or are responsible to customers for customer complaint issues. METHODOLOGY The program is highly interactive; participants will be guided through the various steps of the program and will be involved in extensive exercising and few numbers of examples and case studies. Communication medium can be in Malay or in English or Both. The program incorporates; Lecture Sample formats, examples and exercises. Group discussion, individual and group presentation.
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Website: www.quorse.com
8D PROBLEM SOLVING TECHNIQUE DURATION: 2 DAYS; TIME SCHEDULE Time - 9:00am to 5:00pm Break - 10:15am to 10.30am and 3:15pm to 3:30pm Lunch - 1:00pm to 2:00pm INTRODUCTION 8-D Problem-Solving (Eight Discipline) is a step-by-step problem-solving methodology popularized by Ford Motor Company. With the 8-D problem-solving process, teams address and solve problems by uncovering and eliminating the root cause of the problem. The 8-D training involves – learning the 8-D problem-solving process as well as data collection and analysis tools such as Pareto diagrams, fishbone diagrams, and flowcharts to name just a few. BENEFITS Upon completion of this program, participants will be able to: Understand and use the 8-D process to solve problems. Work on and contribute to a problem-solving team. Apply the appropriate problem-solving tools throughout the problem-solving process KEY CONTENT MODULE 1 - INTRODUCTION TO PROBLEM-SOLVING MODELS MODULE 2 - THE 8-DISCIPLINE PROCESS D0 - Preparing For The 8D Process o Understand The Problem o 8D Application Criteria D1 - Establishing The Team o 8D Team Members And Scope o Training Required D2 - Describing The Problem o Conduct Detail Problem Analysis o Data Collection Techniques o Source Of Input To The Team D3 - Developing An Interim Containment Action o Type Of Containment Actions o ICA Implementation D4 - Defining And Verifying The Root Cause And Escape Point o Steps To Determine Problem Escape Point o Problem Investigation Steps o Tools To Verify Root Cause And Escape Point D5 - Choosing And Verifying The Permanent Corrective Actions o Identify Possible Solutions o Steps For PCA Selection o PCA Decision Criteria o Verification Method
1|P a g e
PROFESSIONAL TRAINING MADE EASY
Website: www.quorse.com
D6 - Implement And Validate Permanent Corrective Actions (PCAS) o Corrective Action Implementation Plan o Steps In Choosing And Verifying Permanent Corrective Actions o Process Controls Methods D7 - Prevent Recurrence o Prevention Steps o Review Relevant Documents, System o Completing The 8D Report D8 - Recognize Team o Lesson Learned o Recognition Implementation
AUDIENCE Individuals who manage, lead or participate in problem-solving teams, corrective and preventive action activities or are responsible to customers for customer complaint issues. METHODOLOGY The program is highly interactive; participants will be guided through the various steps of the program and will be involved in extensive exercising and few numbers of examples and case studies. Communication medium can be in Malay or in English or Both. The program incorporates; Lecture Sample formats, examples and exercises. Group discussion, individual and group presentation.
071216
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