Child Welfare Digital Services Sprint Review Presentation
Oversight Committee Meeting June 2017
CWDS / Child Welfare Digital Services
CWDS Will Include Full Functionality Outlined in Feasibility Study Report These high level business services (modules): • Intake • Certification Approval and Licensing Services (CALS) • Case management • Resource management Basic modules will be implemented in stages. The goal is to decommission CWS/CMS by December 2019.
• • • •
Court processing Eligibility Financial management Administration
How do we transition from old to new?
Full CWS / CMS Functionality (and a bit more…)
Ongoing Design and Development of Future Enhancements
Role Clarification/ Org Chart
Child Welfare Digital Services Penni Clark (CWDA)
Intake
Kevin Gaines (CDSS)
CALs
Case Management
Tony Fortenberry (OSI)
Courts
Services that support Intake * Penni Clark (CWDA)
Kevin Gaines (CDSS)
Tony Fortenberry (OSI)
(Executive Leadership Team)
Wendy Christian (Service Manager)
Jeff Dent
(Product Owner)
Intake UX/UI & Dev Teams (Case Commons)
Dev Ops
Technical Platform Team
Implementation Team
(Service Manager)
(Service Manager)
(Service Manager)
David Sanabria
Robb Thompson
Kalani Mertyris
Intake Core County SMEs *This is not an org chart! This is a representation of how different teams and services support Intake’s development
Feedback Loop
Remember this?
Every loop that includes focused user research is a chance to learn from users, and report back what we learned.
Learn from who? • • • • • • • •
County consultants County representatives Product Owner Service Manager Users Performance Analysts Researchers Designers
How? • • • • • • •
Emails Surveys Interviews Shadowing Data & Metrics Usability testing State and federal studies
Learn from who? • • • • • • • •
County consultants County representatives Product Owner Service Manager Users Performance Analysts Researchers Designers
How? • • • • • • •
Emails Surveys Interviews Shadowing Data & Metrics Usability testing State and federal studies
That’s a lot, right?
Share Out
Surveys
Research
Emails Testing
How does that happen? Stories
Feedback Product Owner
Emails
Issues
Closing the feedback loop Things to share out:
• Research summaries: generally from large efforts • Roadmap: what we’re working on next • Iterations: you see a change in design or software
Places to share them: • • • • •
Quarterly Stakeholders Forum County calls Sprint reviews Stories on Board Tracker
Core County Weekly Meetings Core County Subject Matter Experts • • • •
Provide Standard meeting agenda that includes “County Time” Document and distribute meeting minutes Review action item status at the start of each meeting Recap new action items at the end of each meeting
Child Welfare Directors Monthly Meeting Changes • CWS Oversight meeting has ½ hour of “County Time” added • CWDA starting a one hour County only time meeting to discuss CWS-New System to be scheduled starting in August
Intake Demonstration
CWDS / Child Welfare Digital Services
CWDS Will Include Full Functionality Outlined in Feasibility Study Report These high level business services (modules): • Intake • Certification Approval and Licensing Services (CALS) • Case management • Resource management Basic modules will be implemented in stages. The goal is to decommission CWS/CMS by December 2019.
• • • •
Court processing Eligibility Financial management Administration
How do we transition from old to new?
Full CWS / CMS Functionality (and a bit more…)
Ongoing Design and Development of Future Enhancements
Role Clarification/ Org Chart
Child Welfare Digital Services Penni Clark (CWDA)
Intake
Kevin Gaines (CDSS)
CALs
Case Management
Tony Fortenberry (OSI)
Courts
Services that support Intake * Penni Clark (CWDA)
Kevin Gaines (CDSS)
Tony Fortenberry (OSI)
(Executive Leadership Team)
Wendy Christian (Service Manager)
Jeff Dent
(Product Owner)
Intake UX/UI & Dev Teams (Case Commons)
Dev Ops
Technical Platform Team
Implementation Team
(Service Manager)
(Service Manager)
(Service Manager)
David Sanabria
Robb Thompson
Kalani Mertyris
Intake Core County SMEs *This is not an org chart! This is a representation of how different teams and services support Intake’s development
Feedback Loop
Remember this?
Every loop that includes focused user research is a chance to learn from users, and report back what we learned.
Learn from who? • • • • • • • •
County consultants County representatives Product Owner Service Manager Users Performance Analysts Researchers Designers
How? • • • • • • •
Emails Surveys Interviews Shadowing Data & Metrics Usability testing State and federal studies
Learn from who? • • • • • • • •
County consultants County representatives Product Owner Service Manager Users Performance Analysts Researchers Designers
How? • • • • • • •
Emails Surveys Interviews Shadowing Data & Metrics Usability testing State and federal studies
That’s a lot, right?
Share Out
Surveys
Research
Emails Testing
How does that happen? Stories
Feedback Product Owner
Emails
Issues
Closing the feedback loop Things to share out:
• Research summaries: generally from large efforts • Roadmap: what we’re working on next • Iterations: you see a change in design or software
Places to share them: • • • • •
Quarterly Stakeholders Forum County calls Sprint reviews Stories on Board Tracker
Core County Weekly Meetings Core County Subject Matter Experts • • • •
Provide Standard meeting agenda that includes “County Time” Document and distribute meeting minutes Review action item status at the start of each meeting Recap new action items at the end of each meeting
Child Welfare Directors Monthly Meeting Changes • CWS Oversight meeting has ½ hour of “County Time” added • CWDA starting a one hour County only time meeting to discuss CWS-New System to be scheduled starting in August
Intake Demonstration
