CSAA Insurance Group, a AAA Insurer
CSAA Insurance Group, a AAA Insurer
CSAA Insurance Group, a AAA Insurer
Our products We offer auto, home and other personal lines of insurance to AAA Members through partnerships with AAA clubs in 23 states and the District of Columbia. We’re one of the top property and casualty personal lines insurers in the United States.
Our mission It focuses what we do: We serve AAA Members and clubs by making insurance simple, proactive and personal. Our vision It’s straightforward: We aspire to be the #1 insurer in AAA Member households across the markets we serve. Our values They are the foundation of who we are: • We are caring. • We have humility. • We have the courage to do the right thing. • We keep our commitments. • We are innovative, continuously pursuing excellence. • We are diverse and inclusive.
CSAA Insurance Group: By the numbers Our employees We have nearly 4,000 employees from coast to coast. We are committed to meeting the insurance needs of members with excellence—providing timely solutions through caring service.
3,800 employees
Our footprint We sell personal lines of insurance through AAA clubs in the areas shaded blue:
M A I N E
WASHINGTON NORTH DA KOTA M I N N E S OTA
M O N T A N A
VERMONT WISCONSIN
O R E G O N
RHODE ISLAND CONNECTICUT
NEW YORK IDAHO
SOUTH
MICHIGAN
DAKOTA
NEW HAMPSHIRE MASSACHUSETTS
W Y O M I N G P E N N S Y LVA N I A N E B R A S K A
O H I O
I O W A ILLINOIS
NEVADA U T A H
INDIANA
NEW JERSEY
DELAWARE WASHINGTON D.C. MARYLAND
WEST VIRGINIA
C O L O R A D O
VIRGINIA CALIFORNIA
K E N T U C K Y
K A N S A S M I S S O U R I
NORTH CAROLINA TENNESSEE
O K L A H O M A
A R I Z O N A N E W
SOUTH CAROLINA
ARKANSAS
M E X I C O MISSISSIPPI
ALABAMA G E O R G I A
LO U I S I A N A T
E
X
A
S
FLORIDA
Our annual premiums
3B
in direct premiums written
$
+
We give back For more than 100 years, our employees have put our value of caring into practice:
98%
46,909 hours
More than 98% of our employees participated in one or more volunteer activities in 2015, logging more than 46,909 hours at nonprofits. The company offers employees 24 hours of company-paid time off to volunteer every year.
charitable sponsorships and grants Nonprofits play a critical role in supporting healthy, safe communities. We support organizations across the country that focus on disaster preparedness, response and recovery, as well as diversity, wellness, sustainability, and other issues of importance to our employees.
employee giving programs Through the Community Safety Foundation, funded by CSAA Insurance Group, we donate to nonprofits through employee matching gifts, Dollars for Doers and Dollars for Board Service.
Our awards Here are just some of the honors we recently received:
Gold Fit-Friendly Award American Heart Association Recognizing employers who go above and beyond when it comes to their employees’ health
100% Score on Equality Index, Human Rights Campaign The national benchmark for corporate policies and practices pertinent to LGBT employees
Civic 50 For being one of the 50 most community-minded companies in the nation, determined by Points of Light and Bloomberg L.P
National Parks Service Award
Leadership 500 Award
Communitas Award
For ongoing volunteering at Yosemite, Grand Canyon, Zion, and San Francisco Maritime National Parks
Recognizing the top leadership organizations and their employee leadership development programs
Honoring excellence in community service and social responsibility
Healthiest Employers in the Bay Area
Top Bay Area Corporate Philanthropists
Most Influential Women in Bay Area Business
San Francisco Business Times
San Francisco Business Times
San Francisco Business Times
Our employee engagement Our strategy is ambitious. We aspire to be the #1 insurer in AAA Member households across the markets we serve. Highly engaged employees have a positive impact on our ability to meet our goals. We are proud of the results from our annual employee engagement surveys—routinely scoring higher than other high-performing companies in sustainable engagement, diversity and inclusion, leadership, and innovation, among other areas. The phenomenal survey participation rates—about nine out of 10 employees take the survey—demonstrate that our employees care passionately about the company, our policyholders and one another.
Our strength CSAA Insurance Group was founded in 1914. For the past 90 years we’ve had an A or better rating from A.M. Best. Our rating reflects our capital strength, favorable operating earnings and significant market presence, especially in California where we rank among the top carriers. A.M. Best is a respected provider of credit ratings for the insurance industry. Its ratings are widely used by both consumers and business partners to evaluate the strength, stability and safety of financial holdings.
Our service philosophy AAA Members are at the center of everything we do. We are there for them when they need us most, whether they’re impacted by a regional catastrophe or a minor fender-bender. Providing them with an experience that is simple, proactive and personal is essential to our customer-driven mission.
Our social responsibility CSAA Insurance Group was named one of the 50 most communityminded companies in America by Points of Light and Bloomberg L.P. Our national, award-winning employee volunteer program enables our employees to use company-paid time off to participate in more than 400 volunteer projects each year. We also offer employees grants for qualifying volunteer work, including board service.
Our diversity We place great importance on diversity—not just because it’s good for business, but because it’s the right thing to do. Our individual differences, both visible and invisible, make us stronger as an organization and allow us to better serve our diverse policyholders. We know that fostering an inclusive workforce is critical to maintaining a competitive advantage in today’s marketplace. We are an acknowledged leader in diversity and inclusion—in our workplace, communities and marketplace.
Our commitment to sustainability Our value of caring extends to the environment, and we are proud of our work in environmental sustainability. Employees are vigilant about their energy use and minimize, reuse and recycle materials when possible. We all work together to improve the energy efficiency of our facilities. Our headquarters is certified LEED Gold, and two of our other buildings are also LEED certified.
Our innovation We are building the agility and ability to adapt to—and drive—change in the face of disruptive trends and technologies that influence cars, homes and the marketplace. Innovation at CSAA Insurance Group means finding new and better ways to improve service, create outstanding member experiences, develop new products and services, and grow partnerships and revenue.
Our focus on wellness We promote a work environment that encourages health and well-being, reduces employee health risks, enhances our employees’ quality of life and supports a high-performance culture. We are proud to provide employees with the tools and resources that actively support their physical, emotional and financial well-being. The American Heart Association and other organizations have recognized us for our commitment to employee wellness.
CSAA Insurance Group, a AAA Insurer
IE0233 (Mar 2016)
© 2016 CSAA Insurance Group
CSAA Insurance Group, a AAA Insurer
Our products We offer auto, home and other personal lines of insurance to AAA Members through partnerships with AAA clubs in 23 states and the District of Columbia. We’re one of the top property and casualty personal lines insurers in the United States.
Our mission It focuses what we do: We serve AAA Members and clubs by making insurance simple, proactive and personal. Our vision It’s straightforward: We aspire to be the #1 insurer in AAA Member households across the markets we serve. Our values They are the foundation of who we are: • We are caring. • We have humility. • We have the courage to do the right thing. • We keep our commitments. • We are innovative, continuously pursuing excellence. • We are diverse and inclusive.
CSAA Insurance Group: By the numbers Our employees We have nearly 4,000 employees from coast to coast. We are committed to meeting the insurance needs of members with excellence—providing timely solutions through caring service.
3,800 employees
Our footprint We sell personal lines of insurance through AAA clubs in the areas shaded blue:
M A I N E
WASHINGTON NORTH DA KOTA M I N N E S OTA
M O N T A N A
VERMONT WISCONSIN
O R E G O N
RHODE ISLAND CONNECTICUT
NEW YORK IDAHO
SOUTH
MICHIGAN
DAKOTA
NEW HAMPSHIRE MASSACHUSETTS
W Y O M I N G P E N N S Y LVA N I A N E B R A S K A
O H I O
I O W A ILLINOIS
NEVADA U T A H
INDIANA
NEW JERSEY
DELAWARE WASHINGTON D.C. MARYLAND
WEST VIRGINIA
C O L O R A D O
VIRGINIA CALIFORNIA
K E N T U C K Y
K A N S A S M I S S O U R I
NORTH CAROLINA TENNESSEE
O K L A H O M A
A R I Z O N A N E W
SOUTH CAROLINA
ARKANSAS
M E X I C O MISSISSIPPI
ALABAMA G E O R G I A
LO U I S I A N A T
E
X
A
S
FLORIDA
Our annual premiums
3B
in direct premiums written
$
+
We give back For more than 100 years, our employees have put our value of caring into practice:
98%
46,909 hours
More than 98% of our employees participated in one or more volunteer activities in 2015, logging more than 46,909 hours at nonprofits. The company offers employees 24 hours of company-paid time off to volunteer every year.
charitable sponsorships and grants Nonprofits play a critical role in supporting healthy, safe communities. We support organizations across the country that focus on disaster preparedness, response and recovery, as well as diversity, wellness, sustainability, and other issues of importance to our employees.
employee giving programs Through the Community Safety Foundation, funded by CSAA Insurance Group, we donate to nonprofits through employee matching gifts, Dollars for Doers and Dollars for Board Service.
Our awards Here are just some of the honors we recently received:
Gold Fit-Friendly Award American Heart Association Recognizing employers who go above and beyond when it comes to their employees’ health
100% Score on Equality Index, Human Rights Campaign The national benchmark for corporate policies and practices pertinent to LGBT employees
Civic 50 For being one of the 50 most community-minded companies in the nation, determined by Points of Light and Bloomberg L.P
National Parks Service Award
Leadership 500 Award
Communitas Award
For ongoing volunteering at Yosemite, Grand Canyon, Zion, and San Francisco Maritime National Parks
Recognizing the top leadership organizations and their employee leadership development programs
Honoring excellence in community service and social responsibility
Healthiest Employers in the Bay Area
Top Bay Area Corporate Philanthropists
Most Influential Women in Bay Area Business
San Francisco Business Times
San Francisco Business Times
San Francisco Business Times
Our employee engagement Our strategy is ambitious. We aspire to be the #1 insurer in AAA Member households across the markets we serve. Highly engaged employees have a positive impact on our ability to meet our goals. We are proud of the results from our annual employee engagement surveys—routinely scoring higher than other high-performing companies in sustainable engagement, diversity and inclusion, leadership, and innovation, among other areas. The phenomenal survey participation rates—about nine out of 10 employees take the survey—demonstrate that our employees care passionately about the company, our policyholders and one another.
Our strength CSAA Insurance Group was founded in 1914. For the past 90 years we’ve had an A or better rating from A.M. Best. Our rating reflects our capital strength, favorable operating earnings and significant market presence, especially in California where we rank among the top carriers. A.M. Best is a respected provider of credit ratings for the insurance industry. Its ratings are widely used by both consumers and business partners to evaluate the strength, stability and safety of financial holdings.
Our service philosophy AAA Members are at the center of everything we do. We are there for them when they need us most, whether they’re impacted by a regional catastrophe or a minor fender-bender. Providing them with an experience that is simple, proactive and personal is essential to our customer-driven mission.
Our social responsibility CSAA Insurance Group was named one of the 50 most communityminded companies in America by Points of Light and Bloomberg L.P. Our national, award-winning employee volunteer program enables our employees to use company-paid time off to participate in more than 400 volunteer projects each year. We also offer employees grants for qualifying volunteer work, including board service.
Our diversity We place great importance on diversity—not just because it’s good for business, but because it’s the right thing to do. Our individual differences, both visible and invisible, make us stronger as an organization and allow us to better serve our diverse policyholders. We know that fostering an inclusive workforce is critical to maintaining a competitive advantage in today’s marketplace. We are an acknowledged leader in diversity and inclusion—in our workplace, communities and marketplace.
Our commitment to sustainability Our value of caring extends to the environment, and we are proud of our work in environmental sustainability. Employees are vigilant about their energy use and minimize, reuse and recycle materials when possible. We all work together to improve the energy efficiency of our facilities. Our headquarters is certified LEED Gold, and two of our other buildings are also LEED certified.
Our innovation We are building the agility and ability to adapt to—and drive—change in the face of disruptive trends and technologies that influence cars, homes and the marketplace. Innovation at CSAA Insurance Group means finding new and better ways to improve service, create outstanding member experiences, develop new products and services, and grow partnerships and revenue.
Our focus on wellness We promote a work environment that encourages health and well-being, reduces employee health risks, enhances our employees’ quality of life and supports a high-performance culture. We are proud to provide employees with the tools and resources that actively support their physical, emotional and financial well-being. The American Heart Association and other organizations have recognized us for our commitment to employee wellness.
CSAA Insurance Group, a AAA Insurer
IE0233 (Mar 2016)
© 2016 CSAA Insurance Group
