ENTS TL S FEB16 Team Leader
JOB DESCRIPTION Position:
ENTERTAINMENTS TEAM LEADER
Department:
Park Operations
Responsible To:
Park Operations Manager or in their absence the Assistant Park Operations Manager
Position Type:
SEASONAL
Ref:
What We’re Looking For As a member of the Park Operations department you will join a dedicated team whose primary responsibility is to ensure an outstanding experience is given to all Guests by the Entertainments team. Ensuring the safe, secure, efficient and accurate operation of all the areas within your control. The role is very varied and you will be giving assistance to the Park Operations Manager and the management team to run the department as efficiently and economically as possible. Leading and coaching the Entertainments Team to deliver memorable moments to our Guests. What You’ll Need
You will need to be able to communicate confidently and assertively along with the ability to deal with challenging situations with the capacity to listen to feedback, remain calm under pressure and take decisive action. Ability to understand and implement instructions. The capacity to deliver good results within agreed timeframe and inspire others to focus on achieving good results and targets. Be able to build effective team relationships and actively contribute to the team. Be presentable at all times with the right ‘can-do’ attitude in order to deliver excellence. Current full clean UK driving license
What You’ll be Doing
Ensure that character appearances are on schedule and are carried out in accordance with Company guidelines.
Constantly observe character meet and greets, correcting poor performance.
Coach team to undertake good levels of Guest interaction whilst in role of Host / Minder.
Check costumes are stored safely and correctly, checking for cleanliness/ damage or general wear at the end of each day, dealing with/reporting defects for action. Rotating items from use as required.
Complete thorough and detailed inspections and auditing of costumes for cleanliness and general wear. Dealing with/reporting defects/issues for action.
Regularly carry out duties within costume character function. Organize and oversee any other in Park entertainment as required by the POM.
Conduct performance training and refresher training in line with procedures set out within the Costume Character Manual.
Assist in the supervision, training and induction of all staff within the department.
Ensure that all training records and Daily Operations Sheets are recorded correctly and returned to the Paultons Park Ltd |HR
1
Park Operations Manager for filing. Report immediately any areas of concerns to the Park Operations Manager.
Constantly observe assigned area, organize and monitor breaks ensuring that adequate levels of trained staff are in the right areas at the right times and be available to staff and guests.
Monitor and observe seasonal staff during their daily tasks and record findings. Make visits to ride locations and areas of responsibility, record visits on appropriate sheets.
Communicate with guests, deal with enquiries, issues, lost children and generally promote the goodwill of Paultons.
Follow Company procedure when dealing with sensitive issues or comments. Seek further advice or assistance at the earliest opportunity passing any such issues to a member of the full time management team.
Carry out any maintenance and minor repairs as requested by the Park Operations Manager on any rides or equipment within the department. Report any defects to the Park Operations Manager so that repairs can be organized without delay.
Supervise all areas of Park cleaning with particular responsibility for all toilet blocks including regular inspections throughout the day.
Monitor time sheet recordings to ensure they are correctly filled out and that the correct times are inserted into each box. Monitor litter, bins and general housekeeping in all Park areas. Assist in the delegation of tasks to ensure high standards are maintained. Provide support to the nursing staff, help with locating incidents, transportation and assist with emergencies (only if qualified First Aider with the Company). Ensure that any relevant documentation regarding incidents, near misses is recorded thoroughly and passed to the Park Operations Manager. Assist with opening up including safety inspections on a daily basis accurately recording/ filing reports. Continue to monitor safety throughout the day and report immediately any findings to the Park Operations Manager. Be prepared to undertake any/ all ride operating or front line roles as required by the management team. Assist with closing down ensuring all areas are correctly shut down/ turned off and secured. Organisation and assistance from seasonal staff will be required at some popular locations. This will need to be done in good time before closing down. Be prepared to take a first aid course and become a qualified first aider. Be prepared to attend any training courses the Company may deem necessary for you to undertake.
When You’ll Be Doing It
This is a seasonal position which includes weekends, school and bank holidays. Hours will vary dependent on the time of year and flexibility is required but primarily this will be a full time role working 5 days out of 7 on a rota basis. A 07:30 shift start maybe required.
What You’ll Get
Uniform - You will be provided with a polo shirt, jumper, trousers, coat and a name badge. In addition any items you are expected to supply should be smart and appropriate. It is you responsibility to keep all items clean, laundered and presentable at all times. Complimentary staff tickets Free Parking Auto enrollment to a pension (subject to qualifying criteria) Subsidized food Free drinks
Paultons Park Ltd |HR
2
Paultons Park Ltd |HR
3
ENTERTAINMENTS TEAM LEADER
Department:
Park Operations
Responsible To:
Park Operations Manager or in their absence the Assistant Park Operations Manager
Position Type:
SEASONAL
Ref:
What We’re Looking For As a member of the Park Operations department you will join a dedicated team whose primary responsibility is to ensure an outstanding experience is given to all Guests by the Entertainments team. Ensuring the safe, secure, efficient and accurate operation of all the areas within your control. The role is very varied and you will be giving assistance to the Park Operations Manager and the management team to run the department as efficiently and economically as possible. Leading and coaching the Entertainments Team to deliver memorable moments to our Guests. What You’ll Need
You will need to be able to communicate confidently and assertively along with the ability to deal with challenging situations with the capacity to listen to feedback, remain calm under pressure and take decisive action. Ability to understand and implement instructions. The capacity to deliver good results within agreed timeframe and inspire others to focus on achieving good results and targets. Be able to build effective team relationships and actively contribute to the team. Be presentable at all times with the right ‘can-do’ attitude in order to deliver excellence. Current full clean UK driving license
What You’ll be Doing
Ensure that character appearances are on schedule and are carried out in accordance with Company guidelines.
Constantly observe character meet and greets, correcting poor performance.
Coach team to undertake good levels of Guest interaction whilst in role of Host / Minder.
Check costumes are stored safely and correctly, checking for cleanliness/ damage or general wear at the end of each day, dealing with/reporting defects for action. Rotating items from use as required.
Complete thorough and detailed inspections and auditing of costumes for cleanliness and general wear. Dealing with/reporting defects/issues for action.
Regularly carry out duties within costume character function. Organize and oversee any other in Park entertainment as required by the POM.
Conduct performance training and refresher training in line with procedures set out within the Costume Character Manual.
Assist in the supervision, training and induction of all staff within the department.
Ensure that all training records and Daily Operations Sheets are recorded correctly and returned to the Paultons Park Ltd |HR
1
Park Operations Manager for filing. Report immediately any areas of concerns to the Park Operations Manager.
Constantly observe assigned area, organize and monitor breaks ensuring that adequate levels of trained staff are in the right areas at the right times and be available to staff and guests.
Monitor and observe seasonal staff during their daily tasks and record findings. Make visits to ride locations and areas of responsibility, record visits on appropriate sheets.
Communicate with guests, deal with enquiries, issues, lost children and generally promote the goodwill of Paultons.
Follow Company procedure when dealing with sensitive issues or comments. Seek further advice or assistance at the earliest opportunity passing any such issues to a member of the full time management team.
Carry out any maintenance and minor repairs as requested by the Park Operations Manager on any rides or equipment within the department. Report any defects to the Park Operations Manager so that repairs can be organized without delay.
Supervise all areas of Park cleaning with particular responsibility for all toilet blocks including regular inspections throughout the day.
Monitor time sheet recordings to ensure they are correctly filled out and that the correct times are inserted into each box. Monitor litter, bins and general housekeeping in all Park areas. Assist in the delegation of tasks to ensure high standards are maintained. Provide support to the nursing staff, help with locating incidents, transportation and assist with emergencies (only if qualified First Aider with the Company). Ensure that any relevant documentation regarding incidents, near misses is recorded thoroughly and passed to the Park Operations Manager. Assist with opening up including safety inspections on a daily basis accurately recording/ filing reports. Continue to monitor safety throughout the day and report immediately any findings to the Park Operations Manager. Be prepared to undertake any/ all ride operating or front line roles as required by the management team. Assist with closing down ensuring all areas are correctly shut down/ turned off and secured. Organisation and assistance from seasonal staff will be required at some popular locations. This will need to be done in good time before closing down. Be prepared to take a first aid course and become a qualified first aider. Be prepared to attend any training courses the Company may deem necessary for you to undertake.
When You’ll Be Doing It
This is a seasonal position which includes weekends, school and bank holidays. Hours will vary dependent on the time of year and flexibility is required but primarily this will be a full time role working 5 days out of 7 on a rota basis. A 07:30 shift start maybe required.
What You’ll Get
Uniform - You will be provided with a polo shirt, jumper, trousers, coat and a name badge. In addition any items you are expected to supply should be smart and appropriate. It is you responsibility to keep all items clean, laundered and presentable at all times. Complimentary staff tickets Free Parking Auto enrollment to a pension (subject to qualifying criteria) Subsidized food Free drinks
Paultons Park Ltd |HR
2
Paultons Park Ltd |HR
3
