Hearst Media Case Study
HEARST MEDIA DialSource | Customer Success Story
DIALSOURCE + HEARST MEDIA Organization: San Francisco Chronicle Headquarters: San Francisco, CA Website: http://www.sfchronicle.com/ Industry: Media Interviewee Angela Apple Director of Sales Training
Customer Success Story
COMPANY OVERVIEW The San Francisco Chronicle (SF Chronicle) is a newspaper primarily serving the San Francisco Bay Area of California. It is currently a division of Hearst Media. •
Using DialSource, individual agents gained the power of multi-person call centers, redefining the size and scope of SF Chronicle customer campaigns.
SUBSCRIPTIONS
+ [email protected]
The Sales Department manages outbound dialing to customers and potential subscribers of the SF Chronicle. dialsource.com
800.928.0392
THE RESULTS
Powerful Stats
QUALITY CONVERSATIONS
HIGH CALL VOLUME “We’ve seen from 3-5 live customer contacts an hour to 75+ live customer contacts an hour, which for us is truly an astronomical increase.”
“It’s an incredible product, we’re going to roll it out to all of our salespeople - it’s going to be the way we communicate to customers and manage our sales activities in the future.”
FAST IMPLEMENTATION
SEAMLESS AUTOMATION “The way the dialer sends emails and manages customer call flow saves us time throughout the day, letting our salespeople spend far more time engaging with customers.”
[email protected]
“After signing the contract, we were up, live, and making calls in less than three weeks. In fact, from the point when DialSource was on-site with our company, our salespeople were calling in 3 days. It was an extremely fast turnaround.”
dialsource.com
800.928.0392
DIALSOURCE + HEARST MEDIA Organization: San Francisco Chronicle Headquarters: San Francisco, CA Website: http://www.sfchronicle.com/ Industry: Media Interviewee Angela Apple Director of Sales Training
Customer Success Story
COMPANY OVERVIEW The San Francisco Chronicle (SF Chronicle) is a newspaper primarily serving the San Francisco Bay Area of California. It is currently a division of Hearst Media. •
Using DialSource, individual agents gained the power of multi-person call centers, redefining the size and scope of SF Chronicle customer campaigns.
SUBSCRIPTIONS
+ [email protected]
The Sales Department manages outbound dialing to customers and potential subscribers of the SF Chronicle. dialsource.com
800.928.0392
THE RESULTS
Powerful Stats
QUALITY CONVERSATIONS
HIGH CALL VOLUME “We’ve seen from 3-5 live customer contacts an hour to 75+ live customer contacts an hour, which for us is truly an astronomical increase.”
“It’s an incredible product, we’re going to roll it out to all of our salespeople - it’s going to be the way we communicate to customers and manage our sales activities in the future.”
FAST IMPLEMENTATION
SEAMLESS AUTOMATION “The way the dialer sends emails and manages customer call flow saves us time throughout the day, letting our salespeople spend far more time engaging with customers.”
[email protected]
“After signing the contract, we were up, live, and making calls in less than three weeks. In fact, from the point when DialSource was on-site with our company, our salespeople were calling in 3 days. It was an extremely fast turnaround.”
dialsource.com
800.928.0392
