Innovation and Transformation Center
Innovation and Transformation Center Our proven methodology packaged to help IT and Line-of-Business executives collaborate and sustain transformation. Overview Tal Golan Sr. Director - Innovation and Transformation Centers @TalGolan
“We are personal trainers for your enterprise transformation exercise.” --Tal Golan
Tal Golan Sr. Director - Innovation and Transformation Centers @TalGolan
Tal Golan is a creative, energetic, and seasoned leader with a broad technology perspective and a passion for growing businesses from the ground up and delivering bottom-line results. In his role as a member of the Innovation and Transformation Services leadership team at Salesforce, Tal works with many of the world's largest enterprises helping them navigate the complexities of continuous transformational change. As a super-connector and innovation broker, Tal focuses on building high-performance teams via his professional mission to unify and inspire everyone to create the impossible. When collaborating with other leaders, Tal brings over two decades of experience in development, innovation, and transformation in a wide variety of essential areas including software design & engineering, cloud computing, product management, mobility, messaging, cryptology, and large-scale data storage & security.
Common Roadblocks to Transformation Companies Must Move Beyond These Challenges to Innovate & Win Business and IT are Not Aligned or Committed Lack of Clear Structure and Plan Questionable Ability to Execute Transformation Talent and Skills Gap Legacy Systems and Silo-ed Data Culture Resistant to Change Consultancy.uk. “Two Thirds of Digital Transformation Projects Fail.” Consultancy.UK. N.p., 28 Sept. 2015. Web. 28 July 2016. http://www.consultancy.uk/news/2656/two-thirds-of-digital-transformation-projects-fail 2 Rogers, Bruce. “Why 84% Of Companies Fail At Digital Transformation.” Forbes. Forbes Magazine, 7 Jan. 2016. Web.
84% of companies fail at digital transformation
Innovation is in our DNA 2017 and beyond
Customer Success Platform
1999 Software as a Service
Cloud Services helps you achieve business value, faster 17 Years of Innovation in Customer Success Customer Success Managers
Customer Success & Renewals
1999
Program Architects
Transformational & Design Services
2010 Customers For Life
Early Warning System
2015 Specialists & Accelerators
150k +
4,500+
400+
60k+
Imitated
CUSTOMERS
PEOPLE
ARCHITECTS
CERTIFICATIONS
BY MANY
Cloud Services helps you achieve business value, faster Transformational products help you visualize, define and achieve disruptive success
Level of Complexity
Transformational Success Consultative Success Accelerated Success Adopt and advance, on any cloud.
Access senior level business and technical advice & implementation programs.
Address complex organizational challenges and create disruption in order to win. ╸Innovation & Transformation Center ╸Experience Design ╸Strategic Projects ╸Signature Success Plan
Level of Ambition
Transformational Success “Keep one eye on the microscope, but the other eye on the telescope” Fortune 50- CEO
Innovation & Transformation Center Our proven methodology packaged to help IT and Line-of-Business executives collaborate and sustain transformation.
Why does it matter: ●
Deliver on your most ambitious and strategic initiatives with the right team of advisors.
●
Salesforce customer-centric approach to innovation.
●
Achieve and maintain alignment and agility. Business Architect
Program Executive
Program Architect
Senior Experts
Proven Methodology
Bundled Expertise
Dedicated and engaged leaders that partner with your executives
Salesforce best practice and approach that are able to sustain transformation over time.
Advisors pull in the right experts from security to change management, design
Co-create, Innovate and Transform Helping our customers win with Salesforce Build an Experimentation Center
Maximize Value of the Platform
Deliver Better Apps Faster
Execute on a Transformative Vision
Integrate Faster and Win with M&A
Why We Are Best-in-Class Your ambition is at the heart of what we do. We will work with you to disrupt and apply new ways of thinking to constantly push you somewhere new and exciting. ●
Your Key People Partner with dedicated senior advisors and specialists to model and build the capabilities required to sustain transformational success.
●
Dedicated and on-demand experts Tap into an incredible source of knowledge and expertise from Salesforce to transform your people, process and technology.
●
Culture Be empowered by the Salesforce Ohana to build an agile and innovative culture that puts your customers first.
●
Technology Maximize the power of the world’s #1 customer success platform to enable experimentation and quickly deliver innovative value to market.
Dedicated Advisors Committed to Your Transformation Salesforce Experts who partner with your Leadership Team
Program Architect
PROGRAM EXECUTIVE ITC Lead
Business Architect
• Technology simplification and rationalization
• Alignment across customer, salesforce & partner
• Architecture tooling, clicks, codes and integration
• Business value alignment
• Map business goals to salesforce ecosystem
• Change management
• Cross project coordination
• Technical design roadmap
• Executive relationship
• End-user and process governance
• R&D engagement
On Demand Expertise
• ROI agile driven approach
Access to On-demand Expertise To Meet Your Transformational Needs Mobile CISO User Centered Design Information Architecture Data Architecture Rapid Prototyping Cloud Expertise Industry Expertise Enterprise Architecture Business Architecture Software Development Lifecycle Agile Development Best Practices Governance
One Motion to Sustain Transformational Success The Salesforce Way Explore the possibilities, assess current state and define a point of view for your digital journey
Refresh and re-commit based on learnings and business results.
Evaluate results to better understand how to move forward.
Build sustainable capability while achieving results
Co-create your vision and plan for success
Build sustainable business capabilities while experimenting and achieving results.
Driving Business Value: ITC Key Outcomes
ALIGNMENT • Senior Executive Alignment on the transformational vision across Business & IT • Clearly-defined solution and project portfolio roadmap • Timely and transparent communication • Alignment of business value goals to strategic vision and priorities
AGILITY • Effective collaboration across business & IT • Continuous process improvement • Optimized Salesforce Org & Licensing Strategy • A sustainable enterprise architecture that promotes security while accommodating future complexity and change
CAPABILITIES • Clear understanding of existing capability gaps / improvement opportunities • Development of the expertise and skills to operationalize and sustain an internal ITC capability • Increased user adoption and license utilization • Documented Change Management Best Practices
INNOVATION • A culture that inspires, empowers, and enables employees to be entrepreneurial • Customer-centric approaches to innovation and development • Application of value-based process improvement recommendations
Your ITC Commitment ITC is a key adjunct to your Transformation Management Office (TMO)
• Business & IT executive sponsorship BUSINESS TMO SPONSOR
IT TMO SPONSOR
Business Strategist Business Operations Communications
IT Strategist Enterprise Architect Lead Development Lead
• Salesforce executive sponsorship • Dedicated ITC team • On Demand Experts • Regular Steering Committee
EXEC SPONSOR Business Architect Program Architect Innovation Executive
ITC Drives Real Outcomes and Measurable Results Builds an Innovation Center ● ● ● ● ●
Creates an additional business model that will drive the future of insurance Retires 50 existing Agent Legacy systems Revamps call center operations to drive better customer centric support Engineers cross-team coordination of claims, fire and auto businesses Changed Project Requirements Gathering process from 36 months to less than 4 months
Radically Transform Business Operations ●
●
Put into place seven large programs focused on business transformation, innovation and governance. ○ Innovation bucket contains both a disruptive ISV play and an agile, company-wide innovation program Influenced ABI’s corporate value levers, fundamentally changing the company’s DNA in terms of agility, flexibility, innovation and collaboration
Standardizes on Salesforce ● ● ●
●
Built a governance framework to manage and operate Salesforce as a strategic platform Created a DevOps App Factory to deliver business apps in a fast and compliant way Implemented an end-to-end architecture method to accelerate application design and support predictable outcome Delivered an org strategy for a multi-division / multi-region environment
Goes Digital ● ● ● ●
Enabled rapid adoption of new compute platforms such as Cloud, Social and Mobile Provided leadership to the Unilever Tech 2.0 Operating Model enabling faster digital innovation Supported Unilever initiatives for agile, fast prototyping, ‘DevOps’ and lighter governance Co-created a centralized Salesforce Core Technology team to support faster time to market of applications and re-use
Thank Y u
“We are personal trainers for your enterprise transformation exercise.” --Tal Golan
Tal Golan Sr. Director - Innovation and Transformation Centers @TalGolan
Tal Golan is a creative, energetic, and seasoned leader with a broad technology perspective and a passion for growing businesses from the ground up and delivering bottom-line results. In his role as a member of the Innovation and Transformation Services leadership team at Salesforce, Tal works with many of the world's largest enterprises helping them navigate the complexities of continuous transformational change. As a super-connector and innovation broker, Tal focuses on building high-performance teams via his professional mission to unify and inspire everyone to create the impossible. When collaborating with other leaders, Tal brings over two decades of experience in development, innovation, and transformation in a wide variety of essential areas including software design & engineering, cloud computing, product management, mobility, messaging, cryptology, and large-scale data storage & security.
Common Roadblocks to Transformation Companies Must Move Beyond These Challenges to Innovate & Win Business and IT are Not Aligned or Committed Lack of Clear Structure and Plan Questionable Ability to Execute Transformation Talent and Skills Gap Legacy Systems and Silo-ed Data Culture Resistant to Change Consultancy.uk. “Two Thirds of Digital Transformation Projects Fail.” Consultancy.UK. N.p., 28 Sept. 2015. Web. 28 July 2016. http://www.consultancy.uk/news/2656/two-thirds-of-digital-transformation-projects-fail 2 Rogers, Bruce. “Why 84% Of Companies Fail At Digital Transformation.” Forbes. Forbes Magazine, 7 Jan. 2016. Web.
84% of companies fail at digital transformation
Innovation is in our DNA 2017 and beyond
Customer Success Platform
1999 Software as a Service
Cloud Services helps you achieve business value, faster 17 Years of Innovation in Customer Success Customer Success Managers
Customer Success & Renewals
1999
Program Architects
Transformational & Design Services
2010 Customers For Life
Early Warning System
2015 Specialists & Accelerators
150k +
4,500+
400+
60k+
Imitated
CUSTOMERS
PEOPLE
ARCHITECTS
CERTIFICATIONS
BY MANY
Cloud Services helps you achieve business value, faster Transformational products help you visualize, define and achieve disruptive success
Level of Complexity
Transformational Success Consultative Success Accelerated Success Adopt and advance, on any cloud.
Access senior level business and technical advice & implementation programs.
Address complex organizational challenges and create disruption in order to win. ╸Innovation & Transformation Center ╸Experience Design ╸Strategic Projects ╸Signature Success Plan
Level of Ambition
Transformational Success “Keep one eye on the microscope, but the other eye on the telescope” Fortune 50- CEO
Innovation & Transformation Center Our proven methodology packaged to help IT and Line-of-Business executives collaborate and sustain transformation.
Why does it matter: ●
Deliver on your most ambitious and strategic initiatives with the right team of advisors.
●
Salesforce customer-centric approach to innovation.
●
Achieve and maintain alignment and agility. Business Architect
Program Executive
Program Architect
Senior Experts
Proven Methodology
Bundled Expertise
Dedicated and engaged leaders that partner with your executives
Salesforce best practice and approach that are able to sustain transformation over time.
Advisors pull in the right experts from security to change management, design
Co-create, Innovate and Transform Helping our customers win with Salesforce Build an Experimentation Center
Maximize Value of the Platform
Deliver Better Apps Faster
Execute on a Transformative Vision
Integrate Faster and Win with M&A
Why We Are Best-in-Class Your ambition is at the heart of what we do. We will work with you to disrupt and apply new ways of thinking to constantly push you somewhere new and exciting. ●
Your Key People Partner with dedicated senior advisors and specialists to model and build the capabilities required to sustain transformational success.
●
Dedicated and on-demand experts Tap into an incredible source of knowledge and expertise from Salesforce to transform your people, process and technology.
●
Culture Be empowered by the Salesforce Ohana to build an agile and innovative culture that puts your customers first.
●
Technology Maximize the power of the world’s #1 customer success platform to enable experimentation and quickly deliver innovative value to market.
Dedicated Advisors Committed to Your Transformation Salesforce Experts who partner with your Leadership Team
Program Architect
PROGRAM EXECUTIVE ITC Lead
Business Architect
• Technology simplification and rationalization
• Alignment across customer, salesforce & partner
• Architecture tooling, clicks, codes and integration
• Business value alignment
• Map business goals to salesforce ecosystem
• Change management
• Cross project coordination
• Technical design roadmap
• Executive relationship
• End-user and process governance
• R&D engagement
On Demand Expertise
• ROI agile driven approach
Access to On-demand Expertise To Meet Your Transformational Needs Mobile CISO User Centered Design Information Architecture Data Architecture Rapid Prototyping Cloud Expertise Industry Expertise Enterprise Architecture Business Architecture Software Development Lifecycle Agile Development Best Practices Governance
One Motion to Sustain Transformational Success The Salesforce Way Explore the possibilities, assess current state and define a point of view for your digital journey
Refresh and re-commit based on learnings and business results.
Evaluate results to better understand how to move forward.
Build sustainable capability while achieving results
Co-create your vision and plan for success
Build sustainable business capabilities while experimenting and achieving results.
Driving Business Value: ITC Key Outcomes
ALIGNMENT • Senior Executive Alignment on the transformational vision across Business & IT • Clearly-defined solution and project portfolio roadmap • Timely and transparent communication • Alignment of business value goals to strategic vision and priorities
AGILITY • Effective collaboration across business & IT • Continuous process improvement • Optimized Salesforce Org & Licensing Strategy • A sustainable enterprise architecture that promotes security while accommodating future complexity and change
CAPABILITIES • Clear understanding of existing capability gaps / improvement opportunities • Development of the expertise and skills to operationalize and sustain an internal ITC capability • Increased user adoption and license utilization • Documented Change Management Best Practices
INNOVATION • A culture that inspires, empowers, and enables employees to be entrepreneurial • Customer-centric approaches to innovation and development • Application of value-based process improvement recommendations
Your ITC Commitment ITC is a key adjunct to your Transformation Management Office (TMO)
• Business & IT executive sponsorship BUSINESS TMO SPONSOR
IT TMO SPONSOR
Business Strategist Business Operations Communications
IT Strategist Enterprise Architect Lead Development Lead
• Salesforce executive sponsorship • Dedicated ITC team • On Demand Experts • Regular Steering Committee
EXEC SPONSOR Business Architect Program Architect Innovation Executive
ITC Drives Real Outcomes and Measurable Results Builds an Innovation Center ● ● ● ● ●
Creates an additional business model that will drive the future of insurance Retires 50 existing Agent Legacy systems Revamps call center operations to drive better customer centric support Engineers cross-team coordination of claims, fire and auto businesses Changed Project Requirements Gathering process from 36 months to less than 4 months
Radically Transform Business Operations ●
●
Put into place seven large programs focused on business transformation, innovation and governance. ○ Innovation bucket contains both a disruptive ISV play and an agile, company-wide innovation program Influenced ABI’s corporate value levers, fundamentally changing the company’s DNA in terms of agility, flexibility, innovation and collaboration
Standardizes on Salesforce ● ● ●
●
Built a governance framework to manage and operate Salesforce as a strategic platform Created a DevOps App Factory to deliver business apps in a fast and compliant way Implemented an end-to-end architecture method to accelerate application design and support predictable outcome Delivered an org strategy for a multi-division / multi-region environment
Goes Digital ● ● ● ●
Enabled rapid adoption of new compute platforms such as Cloud, Social and Mobile Provided leadership to the Unilever Tech 2.0 Operating Model enabling faster digital innovation Supported Unilever initiatives for agile, fast prototyping, ‘DevOps’ and lighter governance Co-created a centralized Salesforce Core Technology team to support faster time to market of applications and re-use
Thank Y u
