JD AC Technician

Expect the Best

Job Description Position: Location: Employment Status: Department:

Licensed Technician Abbotsford Chrysler Full Time Service

Position Summary: The Technician contributes to the operational efficiency of the shop by maintaining, repairing and diagnosing vehicles in accordance to Trotman Auto Group and manufacturer guidelines, ensuring that our customer visits meet and exceed expectations.

Primary Duties and Responsibilities:         

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Comply with Trotman Auto Group and manufacturer policies, along with local, provincial and federal laws including those governing the rules of the road, and health and safety Diagnose, repair and perform maintenance requirements in accordance to manufacturer guidelines Perform duties as outlined on repair orders and discuss status with service advisors Perform road tests on all vehicles in which repairs, diagnostics and maintenance has been performed Recording all pertinent information clearly on completed repair order Ensure internal/external customer vehicles are protected by using proper covers, such as seat, floor and fender covers Maintain vehicle records by documenting service, repairs, vehicle status and future repair requirements into DMS system Make use of all resources available including team leaders, when required Keep shop equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies, performing preventative maintenance and notifying Service Management of equipment condition Remain abreast on product knowledge, manufacturer updates, bulletins and recalls, and technical knowledge Achieving and maintaining CSI and fixed right the first time scores above regional/target averages Diagnose and report existing conditions and additional repairs to the appropriate parties Communicate effectively with Service and Parts staff Road test vehicle(s) as required to identify concerns and ensure quality control Assist in housekeeping of the shop and service department Assist colleagues with maintenance repairs Provide written, prioritized quotes for necessary recommendations to service repair Additional duties as outlined by management

Qualifications:         

Valid Red Seal or equivalent certification Desire to exceed customer expectations through a “Fix it right the first time” attitude Strong organizational skills with the ability to multitask Ability to effectively respond to and meet the needs of a diverse client base Ability to work efficiently and effectively under pressure with simultaneous deadlines Must possess a thorough knowledge of technical repairs and procedures The ability to operate manual and automatic transmissions Valid Class 5 driver’s license with a clean driver’s abstract Must be able to communicate (written and verbal) in English fluently

Benefits: As part of Trotman Auto Group’s culture and vision, we believe success comes from great people within the organization that are knowledgeable, inspired and love what they do; people who do not only attain their personal and collective goals, but live and work to their full potential. • Competitive compensation and benefits packages • The ability to grow within an expanding and progressive dealer group • A healthy and safe work environment • A fun work environment with many social events • Ongoing training through TAG university