MailManager makes customer service better at eChemist online ...
CASE STUDY Using MailManager, e-commerce pharmacy eChemist™ provides top quality customer support and advice to customers around the world. Efficient tools and multiple inboxes are just some of the features that help eChemist be a successful online chemist and e-commerce site.
MailManager makes customer service better at eChemist online pharmacy Starting out as a high-street chemist in London, eChemist has grown to be a great e-commerce success for pharmaceutical products. The UK-based company started in 2007 and now offers a wide range of over 12,000 products on their website. High conversion rates make eChemist a leading e-commerce site in the pharmaceutical sector, and the company receives emails and orders from around the world. With business growing year on year, MailManager offered the busy e-pharmacy an efficient way to handle inbound email and offer top quality online customer support. eChemist is dedicated to keeping their customers happy, and with the help of cloud based email response management solutions from Logicalware it is easier and faster for them to do so. “Even our web designers and developers have regular shifts on the customer service line, so there is a direct feedback loop to improve our site as much as we can.” eChemist say on their website. A growing customer base and increased inbound email meant that eChemist needed a system whereby more than one person could receive emails and reply to clients more efficiently. eChemist offers impartial advice and help for customers 24/7 all year round, meaning that the pharmaceutical company has to handle
We use MailManager on a daily basis, and it makes things easier for us” Gabby, eChemist
inbound queries across multiple channels. Pharmacists are on hand to give advice to customers when needed, and inbound email can include a very wide variety of subjects. Previously one person received all the emails, spending significant time managing replies and support.
which cares as much about their customers as eChemist does. With smart enquiry tracking and automated routing of emails to the right person, it is quicker and more efficient for eChemist to deal with incoming queries. MailManager makes it easy to manage emails quickly and efficiently, ensuring that emails are always directed to the right person in the right team.
eChemist implemented the powerful, flexible MailManager and easy email management tools eChemist now efficiently handles from MailManager use MailManager inbound emails from several years every day, as a around the world ago and have core part of the 24/7 never looked back. team workflow. It Serving customers has resulted in faster worldwide with an turnaround times, more efficient email management efficient use of time and shared solution is important to a company responsibility across the team.
Streamline Processes, Reduce Costs and Improve Customer Satisfaction
Top reasons why eChemist chose
MailManager
Cloud-based MailManager is accessible 24/7, from anywhere at any time
Intelligent email tracking means efficient handling of all inbound enquiries from start to resolution
Ability to manage an unlimited number of email accounts in one place
The Impact of Using MailManager Before using MailManager
Previously, a single person responding to emails meant that it could be overwhelming and hectic in the customer support team. With an overflow of emails and only one Outlook to reply from, MailManager offered eChemist an effective solution to their email handling problems.
Now using MailManager
With smart enquiry tracking and automated routing of emails to the right person, it is quicker and more efficient for eChemist to deal with incoming queries. MailManager makes it easy to manage emails quickly and efficiently, ensuring that emails are always directed to the right person in the right team.
Find Out More about MailManager MailManager offers a secure, flexible customer service solution to companies like eChemist, who want to optimise the customer service experience for both the consumer and the business. Easy to integrate with other systems, MailManager provides a systematic and automatable approach to customer interactions, enabling customer service staff to respond to incoming queries quickly and efficiently.
Our team works closely with clients to review business processes, map workflows and determine optimal customer service workflow so that MailManager fits seamlessly within overall systems strategy. To learn more about how your business can use MailManager, contact Logicalware on 0131 564 1100, or sign up for a 30 Day Free Trial at logicalware.com
0131 564 1100 [email protected] www.logicalware.com
Reduced enquiry handling time with automated processes
Increased agent productivity while reducing costs
Sign up for a 30 Day Free Trial No obligation, no credit card required and no software to download. There’s nothing to lose and it couldn’t be simpler. Sign up online at logicalware.com If you’d like to chat to one of our sales team to find out how you could benefit from our multi-channel customer service solution, please call us on 0131 564 1100 or email us at [email protected]
MailManager makes customer service better at eChemist online pharmacy Starting out as a high-street chemist in London, eChemist has grown to be a great e-commerce success for pharmaceutical products. The UK-based company started in 2007 and now offers a wide range of over 12,000 products on their website. High conversion rates make eChemist a leading e-commerce site in the pharmaceutical sector, and the company receives emails and orders from around the world. With business growing year on year, MailManager offered the busy e-pharmacy an efficient way to handle inbound email and offer top quality online customer support. eChemist is dedicated to keeping their customers happy, and with the help of cloud based email response management solutions from Logicalware it is easier and faster for them to do so. “Even our web designers and developers have regular shifts on the customer service line, so there is a direct feedback loop to improve our site as much as we can.” eChemist say on their website. A growing customer base and increased inbound email meant that eChemist needed a system whereby more than one person could receive emails and reply to clients more efficiently. eChemist offers impartial advice and help for customers 24/7 all year round, meaning that the pharmaceutical company has to handle
We use MailManager on a daily basis, and it makes things easier for us” Gabby, eChemist
inbound queries across multiple channels. Pharmacists are on hand to give advice to customers when needed, and inbound email can include a very wide variety of subjects. Previously one person received all the emails, spending significant time managing replies and support.
which cares as much about their customers as eChemist does. With smart enquiry tracking and automated routing of emails to the right person, it is quicker and more efficient for eChemist to deal with incoming queries. MailManager makes it easy to manage emails quickly and efficiently, ensuring that emails are always directed to the right person in the right team.
eChemist implemented the powerful, flexible MailManager and easy email management tools eChemist now efficiently handles from MailManager use MailManager inbound emails from several years every day, as a around the world ago and have core part of the 24/7 never looked back. team workflow. It Serving customers has resulted in faster worldwide with an turnaround times, more efficient email management efficient use of time and shared solution is important to a company responsibility across the team.
Streamline Processes, Reduce Costs and Improve Customer Satisfaction
Top reasons why eChemist chose
MailManager
Cloud-based MailManager is accessible 24/7, from anywhere at any time
Intelligent email tracking means efficient handling of all inbound enquiries from start to resolution
Ability to manage an unlimited number of email accounts in one place
The Impact of Using MailManager Before using MailManager
Previously, a single person responding to emails meant that it could be overwhelming and hectic in the customer support team. With an overflow of emails and only one Outlook to reply from, MailManager offered eChemist an effective solution to their email handling problems.
Now using MailManager
With smart enquiry tracking and automated routing of emails to the right person, it is quicker and more efficient for eChemist to deal with incoming queries. MailManager makes it easy to manage emails quickly and efficiently, ensuring that emails are always directed to the right person in the right team.
Find Out More about MailManager MailManager offers a secure, flexible customer service solution to companies like eChemist, who want to optimise the customer service experience for both the consumer and the business. Easy to integrate with other systems, MailManager provides a systematic and automatable approach to customer interactions, enabling customer service staff to respond to incoming queries quickly and efficiently.
Our team works closely with clients to review business processes, map workflows and determine optimal customer service workflow so that MailManager fits seamlessly within overall systems strategy. To learn more about how your business can use MailManager, contact Logicalware on 0131 564 1100, or sign up for a 30 Day Free Trial at logicalware.com
0131 564 1100 [email protected] www.logicalware.com
Reduced enquiry handling time with automated processes
Increased agent productivity while reducing costs
Sign up for a 30 Day Free Trial No obligation, no credit card required and no software to download. There’s nothing to lose and it couldn’t be simpler. Sign up online at logicalware.com If you’d like to chat to one of our sales team to find out how you could benefit from our multi-channel customer service solution, please call us on 0131 564 1100 or email us at [email protected]
