Mobile311: Instant feedback from your mobile workforce
Mobile311: Instant feedback from your mobile workforce
May 3, 2011
Presentation Outline • City of Asheboro, NC - Facts • Case Study - Prior to Technology Implementation • Technology Requirements - Goals • Mobile311 – The Technology • Mobile311 – The Implementation • Mobile311 – The Benefits • Case Study - Post Technology Implementation
City of Asheboro, North Carolina City Facts • Population 26,000 • Over 10,000 Households • 16 sq. mile City Limits • Home of the NC Zoo
Sanitation Case Study - Asheboro Prior to Technology Implementation • $100 / hour operation costs • 4 Automated Solid Waste Trucks • • • •
2 Bulky Item Trucks 3 Yard Waste Trucks 5 days a week 8 hour days
City of Asheboro, North Carolina Goals • Reduce Field Operations Costs – Fuel Cost – Vehicle Maintenance – Man-hours
• Provide Quality Service • Improve Efficiency
Technology - Mobile311
Mobile Application Features Real-Time Information Tracking for Accountability Better Customer Service Instant “Re-tasking” of Drivers Critical Issue Notification via email
User-Friendly App Single Button Click Minimal Training Required
Cost Effective Hardware Android Smartphone / Tablet Windows Smartphone iPhone / iPad
Web Interface Features Powerful Data Management Utilizes ArcGIS Map Services Cloud-based Web Services Executive Dashboard Real-Time Updates Powerful Reporting and Visualization Integrates with other Enterprise Software
Executive Dashboard
Asheboro, North Carolina - Implementation
Automated trash drivers collect real time data that automatically creates work orders for: • Bulky Items • Yard Waste • Construction Debris • Other (water leaks, potholes, etc.)
Sanitation Case Study - Asheboro Prior to Technology Implementation • $100 / hour operation costs • 4 Automated Solid Waste Trucks • • • •
2 Bulky Item Trucks 3 Yard Waste Trucks 5 days a week 8 hour days Annual Operation Cost $1,872,000
Sanitation Case Study - Asheboro After Mobile311 • $100 / hour operation costs • 4 Automated Solid Waste Trucks • • • •
1 Bulky Item Truck 2 Yard Waste Trucks 4 days a week 6 hour days
36% Operations Reduction
Annual Operation Cost $1,206,400
Sanitation Director Quote “With Mobile311, we are saving three mandays per week. What used to take us five days, we are now doing in two. Mobile311 is paying for itself in fuel savings alone and we are giving better service to our community.” Kermit Williamson Solid Waste Director City of Asheboro, NC
Mobile311 Applications Throughout Asheboro • Sanitation • Street Maintenance • Code Enforcement • Utilities • Law Enforcement • Management
Asheboro, North Carolina - Implementation Graffiti removal team collect tags with location and name to be analyzed by crime analyst. Utility patch crews collect location of utility cuts with size and location. Code Enforcement officials collect data including pictures and attributes.
Some Other Successful Implementations • Asheville, NC – pop. 84,000 • Rocky Mount, NC – pop. 58,000 • Greenville, NC – pop. 150,000 • Greensboro, NC – pop. 260,000 • Raleigh, NC – pop. 410,000 • Sumter, SC – pop. 40,000 • Oldsmar, FL – pop. 12,000 • Gillette, WY – pop. 30,000
Questions?
May 3, 2011
Presentation Outline • City of Asheboro, NC - Facts • Case Study - Prior to Technology Implementation • Technology Requirements - Goals • Mobile311 – The Technology • Mobile311 – The Implementation • Mobile311 – The Benefits • Case Study - Post Technology Implementation
City of Asheboro, North Carolina City Facts • Population 26,000 • Over 10,000 Households • 16 sq. mile City Limits • Home of the NC Zoo
Sanitation Case Study - Asheboro Prior to Technology Implementation • $100 / hour operation costs • 4 Automated Solid Waste Trucks • • • •
2 Bulky Item Trucks 3 Yard Waste Trucks 5 days a week 8 hour days
City of Asheboro, North Carolina Goals • Reduce Field Operations Costs – Fuel Cost – Vehicle Maintenance – Man-hours
• Provide Quality Service • Improve Efficiency
Technology - Mobile311
Mobile Application Features Real-Time Information Tracking for Accountability Better Customer Service Instant “Re-tasking” of Drivers Critical Issue Notification via email
User-Friendly App Single Button Click Minimal Training Required
Cost Effective Hardware Android Smartphone / Tablet Windows Smartphone iPhone / iPad
Web Interface Features Powerful Data Management Utilizes ArcGIS Map Services Cloud-based Web Services Executive Dashboard Real-Time Updates Powerful Reporting and Visualization Integrates with other Enterprise Software
Executive Dashboard
Asheboro, North Carolina - Implementation
Automated trash drivers collect real time data that automatically creates work orders for: • Bulky Items • Yard Waste • Construction Debris • Other (water leaks, potholes, etc.)
Sanitation Case Study - Asheboro Prior to Technology Implementation • $100 / hour operation costs • 4 Automated Solid Waste Trucks • • • •
2 Bulky Item Trucks 3 Yard Waste Trucks 5 days a week 8 hour days Annual Operation Cost $1,872,000
Sanitation Case Study - Asheboro After Mobile311 • $100 / hour operation costs • 4 Automated Solid Waste Trucks • • • •
1 Bulky Item Truck 2 Yard Waste Trucks 4 days a week 6 hour days
36% Operations Reduction
Annual Operation Cost $1,206,400
Sanitation Director Quote “With Mobile311, we are saving three mandays per week. What used to take us five days, we are now doing in two. Mobile311 is paying for itself in fuel savings alone and we are giving better service to our community.” Kermit Williamson Solid Waste Director City of Asheboro, NC
Mobile311 Applications Throughout Asheboro • Sanitation • Street Maintenance • Code Enforcement • Utilities • Law Enforcement • Management
Asheboro, North Carolina - Implementation Graffiti removal team collect tags with location and name to be analyzed by crime analyst. Utility patch crews collect location of utility cuts with size and location. Code Enforcement officials collect data including pictures and attributes.
Some Other Successful Implementations • Asheville, NC – pop. 84,000 • Rocky Mount, NC – pop. 58,000 • Greenville, NC – pop. 150,000 • Greensboro, NC – pop. 260,000 • Raleigh, NC – pop. 410,000 • Sumter, SC – pop. 40,000 • Oldsmar, FL – pop. 12,000 • Gillette, WY – pop. 30,000
Questions?
