outclass your competition
Norvax University Online Training:
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Title
"Norvax University Online Training: Corporate Etiquette How to Make your First Impressions Outclass your Competition"
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How to Be Socially Savvy in All Situations
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It’s More Than Manners! • Research from The Carnage Institute of Technology states “Only 15% of our job success is due to technical training, intellect, and job skills. Rather, 85% of our job success is determined by our social skills.”
Name Tags • Always wear on the right.
Handshaking • Right is your social hand. • Left hand is your personal hand.
Introductions • Example: “Mr./Ms. Greater Authority, I would like to introduce Mr./Ms. Lesser Authority.”
The Art of Remembering Names
• Practice makes perfect!
The Power of Thank You • Verbal • Written
Cultural Snafus
Remember to be aware of cultural differences: • When Americans hold up two fingers (v–sign) we typically mean “two” or “peace.” • In Germany, it means victory and in Britain it is a severe insult – don’t try it there.
The Importance of First Impressions • 55% the way you are dressed and groomed! • 38% your voice and mannerisms! • 7% your words!
Dress for Your Success How you dress speaks for 55% of what people perceive about you!
It’s just that one thing!
Remember! • People do business with people they like.
Body Language
Voice and Mannerisms 38% of our body language
Your body is screaming so loudly, I can’t hear what you are saying!
Word emphasis “It’s not what you say, it is how you say it.”
Words • Only 7% of communication is through our spoken words
Actions speak louder than words!
Peg their personality
CONVERSATIONS and LISTENING
• • • • • • • • •
Meeting Killers! Being Late or Late Close Dominating the Meeting Side Conversations Cell Phones/PDA/Texting Arms Crossed Rolling Eyes Ice Crunching Looking at Watch Wrong Attitudes
OFF THE RECORD … • For the record … there is no “off the record!” • Do not strategize in the lobby, elevator, or bathroom There are eyes and ears everywhere!
CELL PHONE AND TEXT • Turn off your MESSAGING cell phone and put away the BlackBerry. Nothing says, "I don't care about you" more than ignoring the people sitting right in front of you.
Social Networking
Dine Like A Diplomat
Remember the Car! • From Left to Right: –B – Bread –M – Meal –W – Water
How to Hold the Knife and Fork
Incorrect Handling of the Knife and Fork
Incorrect Handling of the Knife and Fork
Final Resting Place
Faux Pas
Yes, we are all in ….
Relationships
The Golden Rule … Treat Others The Way You Want To Be Treated!
We are all like diamonds … we have a basic value but it isn’t until we are polished that our true worth is recognized!
How to Be Socially Savvy in All Situations
38
Joy Weaver Protocol Enterprises Inc/ Just Ask Joy www.justaskjoy.com Book: Socially Savvy Facebook & Twitter Follow me @Socially Savvy 39
2
3
Title
"Norvax University Online Training: Corporate Etiquette How to Make your First Impressions Outclass your Competition"
4
How to Be Socially Savvy in All Situations
5
It’s More Than Manners! • Research from The Carnage Institute of Technology states “Only 15% of our job success is due to technical training, intellect, and job skills. Rather, 85% of our job success is determined by our social skills.”
Name Tags • Always wear on the right.
Handshaking • Right is your social hand. • Left hand is your personal hand.
Introductions • Example: “Mr./Ms. Greater Authority, I would like to introduce Mr./Ms. Lesser Authority.”
The Art of Remembering Names
• Practice makes perfect!
The Power of Thank You • Verbal • Written
Cultural Snafus
Remember to be aware of cultural differences: • When Americans hold up two fingers (v–sign) we typically mean “two” or “peace.” • In Germany, it means victory and in Britain it is a severe insult – don’t try it there.
The Importance of First Impressions • 55% the way you are dressed and groomed! • 38% your voice and mannerisms! • 7% your words!
Dress for Your Success How you dress speaks for 55% of what people perceive about you!
It’s just that one thing!
Remember! • People do business with people they like.
Body Language
Voice and Mannerisms 38% of our body language
Your body is screaming so loudly, I can’t hear what you are saying!
Word emphasis “It’s not what you say, it is how you say it.”
Words • Only 7% of communication is through our spoken words
Actions speak louder than words!
Peg their personality
CONVERSATIONS and LISTENING
• • • • • • • • •
Meeting Killers! Being Late or Late Close Dominating the Meeting Side Conversations Cell Phones/PDA/Texting Arms Crossed Rolling Eyes Ice Crunching Looking at Watch Wrong Attitudes
OFF THE RECORD … • For the record … there is no “off the record!” • Do not strategize in the lobby, elevator, or bathroom There are eyes and ears everywhere!
CELL PHONE AND TEXT • Turn off your MESSAGING cell phone and put away the BlackBerry. Nothing says, "I don't care about you" more than ignoring the people sitting right in front of you.
Social Networking
Dine Like A Diplomat
Remember the Car! • From Left to Right: –B – Bread –M – Meal –W – Water
How to Hold the Knife and Fork
Incorrect Handling of the Knife and Fork
Incorrect Handling of the Knife and Fork
Final Resting Place
Faux Pas
Yes, we are all in ….
Relationships
The Golden Rule … Treat Others The Way You Want To Be Treated!
We are all like diamonds … we have a basic value but it isn’t until we are polished that our true worth is recognized!
How to Be Socially Savvy in All Situations
38
Joy Weaver Protocol Enterprises Inc/ Just Ask Joy www.justaskjoy.com Book: Socially Savvy Facebook & Twitter Follow me @Socially Savvy 39
