Speaker
BurlOak Bay
Speaker
MARCH 2012
Message from the President
Patti L. Pawlak, CAP-OM
Just a few weeks ago I was experiencing IAAP withdrawal……..with our January meeting cancelled due to inclement weather and unable to schedule a Board meeting because of conflicting schedules I was feeling both left out and out of it. I maintained connection through technology, but for me there’s nothing like face to face, in person contact. It was really wonderful to reconnect with members at our February meeting where presenter Charlene Charles (Quintus Chapter member) delivered a very polished and professional program on public speaking. We were delighted to welcome guests as well as members from sister Chapters - Horseshoe Falls and Quintus. What a treat! This, for me, is what IAAP is all about – the networking, connections and ultimately friendships that develop through our common interests. You can imagine how excited I am as I look forward to in the next several months – no withdrawal in sight! We have our regular monthly meeting in Mar, APW event in April, May Learning Event, May monthly meeting, and CDC. Specific details on each event can be found in this newsletter and on our website. Our March Meeting promises to be both entertaining and informative. We are very pleased to have Lorraine Summerfeld (Hamilton Spectator columnist) join us in a discussion about Social Media. Kudos to Program Chair Anne Lupkoski, CAP-OM who has ensured that our monthly programs are timely and informative with most qualifying for a recertification point. Thank you Anne. APW Event - Christina Walters and committee members Niki Devereaux and Terry Edmonds have been hard a work putting together an incredible event. “Admins the Pulse of the Office” is this year’s theme for Administrative Professional’s Week. Early bird registration (closes March 23rd) is only $35 – includes dinner, a top-notch guest speaker, and vendor marketplace – you really don’t want to miss this one. May Learning Event – Once again BurlOak Chapter is delighted to host an open Learning Event (IAAP and non-IAAP participants welcome) led by Chapter member Carol Rice, Microsoft Certified Master Instructor. Carol truly is a “master instructor”. She is able to share her knowledge and expertise in a way that makes the learning fun and effortless. The event will take place on Saturday May 12, 2012 9:00 – noon. Our May Chapter meeting will feature member Zsolt Palfy of Office Team. Given the current economic climate and realities, Zsolt’s presentation entitled “Landing Your Next Job in a Tough Economy” is timely indeed. And the highlight of the year – CDC! This year’s Canada Division Conference takes place June 7-9 in Kitchener Ontario. Early bird registration closes March 15th. To support member attendance the Chapter has set aside $500 to be divided equally among all members attending. Simply submit proof of registration and payment to Treasurer Carol Rice. Distribution of funds will take place at the June Chapter meeting. So as I said……..no withdrawal in sight. I encourage you to put your membership to work for you. Join us at one or all of the many outstanding events coming up in the next few months. Get to know us…….you’ll be glad you did.
BURLOAK BAY SPEAKER
MARCH 2012
Finding New and Simple Ways to Lift Your Spirits Written by Gail Gray It is easy to give your spirits a lift by making small changes in your daily habits. You will be surprised to find how revising your routine even slightly can recharge your batteries. Refresh yourself with these simple tips to change-up everyday habits: Take a different route on your way into, or from work. You might notice an interesting restaurant, store or park that you might like to investigate further. Turn off the e-devices – TV, iPad, Cell Phone – you get the picture. Besides contributing to eye and hand strain, there is much negativity presented in these devices; from gloomy or frightening news stories to marketing advertisements suggesting you lack something in life. They can also prevent us from accomplishing things – being physically active, communicating in person, using our time for tangible results such as volunteering or producing a craft, or fixing that broken cabinet door - maybe play with the kids or pets more. Open the window at home for 10 or 15 minutes even though it is cold outside. Sit and listen for a few quiet moments. The fresh air and external noises will stimulate your senses, especially if working in a closed building for most of the day. Try something different for breakfast. Maybe try a fruit smoothie, or wake up slightly a few minutes earlier to make pancakes or scrambled eggs. Make it a real treat and eat breakfast at a restaurant sometime such as CORA’s. Try a new hobby, even if a temporary one. It can be as simple as counting the different species of birds around your place of business or home, or at a park. Or try one of the many kits that might interest you at your local craft store. Read a magazine on art, English gardens, tropical birds, cars –anything that is different from what you usually gravitate to. You may even find you have a new love for something. Buy yourself a plant or flowers. Look in the mirror and smile at yourself. Now that you get the idea, start thinking of other ways in which you can mix things up and rejuvenate yourself or your day.
BurlOak Bay Chapter
2011-2012 Board of Directors
President: Patti Pawlak, CAP-OM Treasurer: Carol Rice, MCT, MOS Master Instructor
Page 2
Vice President: Karen Lodwich Secretary: Philippa Waite
BURLOAK BAY SPEAKER
MARCH 2012
The Golden Rule of Networking: Don't Keep Score This is the only way to win at networking: Always offer to help. Never expect anything in return. I call it Golden Rule of Networking, and it should permeate all your networking efforts. What makes that a little tricky is that it goes against every naturally acquisitive, ambitious and selfserving impulse in you. My Golden Rule of Networking is simple: Don't keep score. What's that mean? Most of us understand networking as an act of mutual action and mutual exchange. Reciprocity. A transaction that is mutually beneficial to both. That's the kind of reciprocity that most people are familiar with. My definition of reciprocity is quite different. You must give without keeping score. No quid pro quo. It’s the one fundamental concept that is the most misunderstood in business today. Few people truly get it. You are either all in or all out. There have been plenty of people over the years who said they were going to help me in some way, but they didn’t. Maybe they couldn’t. Maybe they just forgot. Maybe they never intended to. It doesn’t matter. You cannot keep score, or you will lose for sure. Deposits in the Brain Bank Let me tell you how it works: If you're smart, you surround ourselves with talented people—the most talented you can find. They are your most powerful asset. In my case, I regard this select group as my own personal brain bank. They include our family, friends, mentors, fellow workers and our industry contacts. You never know when you'll need to draw on the "accounts" you create with those oh-so-valuable resources. With every contact within your brain bank – every call and every visit – preferably near the conclusion, sincerely ask the other person what you can do to be helpful to them. Ninetyfive percent of the time, people will thank you for asking and tell you that there's really nothing they need. If, however, they do ask you for a favor, then your eyes should light up. Here's Your Chance
As you learn what is being asked for, note every detail with warmth and urgency. Fulfill the request to the best of your ability. As you do it, and after it's done, expect nothing, absolutely nothing, in return. Don't shop for gratitude in your phone calls or e-mails. Do the favor because you like and respect the other person and honestly want to help. If you manage your career and live your life in this way, two magical things will happen: 1.
Over time, people will find ways to do remarkable and unexpected things for you that make your life easier.
2.
When you're hit by a storm, you are likely to find the most astonishing human network of support you could ever imagine.
Over the years, my networking focus has shifted from the quantity of contacts I maintain to the quality of contacts. The quality of your life is determined by the quality of your relationships. The quality of your business is no different. Harvey Mackay, author of The Mackay MBA of Selling in the Real World, is founder of the MackayMitchell Envelope Co. He has written six bestsellers, including Swim with the Sharks Without Being Eaten Alive. @HarveyMackay
Page 3
BURLOAK BAY SPEAKER
MARCH 2012
Word 2010: Using the Navigation Pane Part 1
Carol D. Rice, MCT, MOS Master
When styles are used in Word, the Navigation Pane can assist in locating, adding to and reorganizing content. The Navigation Pane shows the headings and subheading of the document in a top to bottom flow. The subheadings are indented to easily see the flow of information. Locating Clicking a heading or subheading jumps to the corresponding heading in the document, so there is no need for scrolling. This is especially useful for long highly formatted documents. Adding to the document A menu appears when right clicking one of the headings. Notice the options for New Heading Before, New Heading After and New Subheading. A new heading will appear in the document using the same style that was righty clicked. Reorganizing content To move large chunks of content, simply click and drag the corresponding heading to a new location. This method can move multiples pages at once in one easy step. Imagine how cumbersome scrolling and selecting content in the document would be!
Carol D. Rice, MCT, MOS Master Essentials Computer Training BurlOak Bay Chapter Member Microsoft Certified Trainer (MCT), Microsoft Office Specialist (MOS) Master Instructor
Email: [email protected]
Page 4
BURLOAK BAY SPEAKER
MARCH 2012
Help Us Celebrate 70 Years!
Submitted by Christine Walters
For over 70 years, IAAP has been helping office professionals reach their career goals through education, community building and leadership development. In celebration of IAAP reaching its 70th anniversary, from now until December 31, 2012, new members can join for $85* (that is a $51 savings!). Members can join IAAP at the chapter, division and international level. To participate in the promotion, signup online or join using the printable 70th Anniversary Membership Form. IAAP’s certification programs are recognized as the industry standard of proficiency. Their educational programs help admins advance their careers without putting their life on hold. With three annual conferences a year, members have numerous opportunities to learn and grow, not just at their job but in their life. IAAP produces three different publications which impart cutting-edge information about today's office. If you've been searching for a community to help you thrive in today's office culture, you've come to the right place. Come join us as we create a better workplace, one admin at a time. Join today to take advantage of the world’s best networking and education for administrative professionals. *All prices are US funds. Our Chapter number is 602132. Source: http://www.iaap-hq.org/join
BurlOak Bay Chapter Celebrating Administrative Professionals Week The BurlOak Bay Chapter invites you to our 11th Annual Administrative Professionals’ Event on Thursday, April 26, 2012. The event features professional education, networking, vendor marketplace, and dinner. UNLEASHING GREATNESS Make the Leap to Remarkable Performance presented by Dawn Frail, President, Eagle Leadership Development Group The key to being truly remarkable is your exceptional ability to deal with people. Learn to interact with all types of people by understanding what makes people tick. You'll learn to: MANAGE UP! Leverage your leader's talents. REDUCE STRESS! Deal more effectively with conflict and change. COMMUNICATE WITH CONFIDENCE! Position your message. Get what you want. Qualifies for 1 CAP Recertification Point. To register, please visit our chapter website: http://www.iaap-burloakbay.org/ BurlOakBay/Home/
Page 5
BURLOAK BAY SPEAKER
MARCH 2012
Administrative Professionals Week 2012 The theme for the 2012 Administrative Professionals Day® is: “Admins, the pulse of the office.” Administrative Professionals Day will mark its 60th anniversary on April 25, 2012. Over those decades, the job of an administrative professional has changed dramatically thanks to new tools, techniques and seismic shifts in the economy and culture itself. But admins have remained the steady center of efficiency through it all, helping ensure that jobs get done right, on time and under budget. Admins are one of the engines of business, particularly in a complex economy. In a world that demands the accurate and speedy movement of digital information, admins are masters of data. And they do this while maintaining their more traditional role as the gatekeepers for many customers, clients and employees. Quite simply, admins are the pulse of the office. Since 1952, the International Association of Administrative Professionals has honored office workers by sponsoring Administrative Professionals Week. Today, it is one of the largest workplace observances outside of employee birthdays and major holidays. In the year 2000, IAAP announced a name change for Professional Secretaries Week and Professional Secretaries Day. The names were changed to Administrative Professionals Week and Administrative Professionals Day to keep pace with changing job titles and expanding responsibilities of today’s administrative workforce. Over the years, Administrative Professionals Week has become one of the largest workplace observances. The event is celebrated worldwide, bringing together millions of people for community events, educational seminars and individual corporate activities recognizing support staff. Today, more than 476,000 administrative professionals are employed in Canada. Millions more administrative professionals work in offices all over the world. In 2012, Administrative Professionals Week is April 22-28, and Administrative Professionals Day is Wednesday, April 25. A Large and Growing Profession 476,000 administrative professionals are employed in Canada, including 365,670 secretaries, 26,390 executive assistants and 84,140 clerical supervisors. (Statistics Canada) Source: http://www.iaap-hq.org/events/apw We invite you to celebrate Administrative Professionals’ Week with “Admins, the Pulse of the Office”.
Editor’s Note: Thank you to all the members who provided articles for this edition. Submissions to the newsletter are always welcome. They can be sent to [email protected]
Page 6
Speaker
MARCH 2012
Message from the President
Patti L. Pawlak, CAP-OM
Just a few weeks ago I was experiencing IAAP withdrawal……..with our January meeting cancelled due to inclement weather and unable to schedule a Board meeting because of conflicting schedules I was feeling both left out and out of it. I maintained connection through technology, but for me there’s nothing like face to face, in person contact. It was really wonderful to reconnect with members at our February meeting where presenter Charlene Charles (Quintus Chapter member) delivered a very polished and professional program on public speaking. We were delighted to welcome guests as well as members from sister Chapters - Horseshoe Falls and Quintus. What a treat! This, for me, is what IAAP is all about – the networking, connections and ultimately friendships that develop through our common interests. You can imagine how excited I am as I look forward to in the next several months – no withdrawal in sight! We have our regular monthly meeting in Mar, APW event in April, May Learning Event, May monthly meeting, and CDC. Specific details on each event can be found in this newsletter and on our website. Our March Meeting promises to be both entertaining and informative. We are very pleased to have Lorraine Summerfeld (Hamilton Spectator columnist) join us in a discussion about Social Media. Kudos to Program Chair Anne Lupkoski, CAP-OM who has ensured that our monthly programs are timely and informative with most qualifying for a recertification point. Thank you Anne. APW Event - Christina Walters and committee members Niki Devereaux and Terry Edmonds have been hard a work putting together an incredible event. “Admins the Pulse of the Office” is this year’s theme for Administrative Professional’s Week. Early bird registration (closes March 23rd) is only $35 – includes dinner, a top-notch guest speaker, and vendor marketplace – you really don’t want to miss this one. May Learning Event – Once again BurlOak Chapter is delighted to host an open Learning Event (IAAP and non-IAAP participants welcome) led by Chapter member Carol Rice, Microsoft Certified Master Instructor. Carol truly is a “master instructor”. She is able to share her knowledge and expertise in a way that makes the learning fun and effortless. The event will take place on Saturday May 12, 2012 9:00 – noon. Our May Chapter meeting will feature member Zsolt Palfy of Office Team. Given the current economic climate and realities, Zsolt’s presentation entitled “Landing Your Next Job in a Tough Economy” is timely indeed. And the highlight of the year – CDC! This year’s Canada Division Conference takes place June 7-9 in Kitchener Ontario. Early bird registration closes March 15th. To support member attendance the Chapter has set aside $500 to be divided equally among all members attending. Simply submit proof of registration and payment to Treasurer Carol Rice. Distribution of funds will take place at the June Chapter meeting. So as I said……..no withdrawal in sight. I encourage you to put your membership to work for you. Join us at one or all of the many outstanding events coming up in the next few months. Get to know us…….you’ll be glad you did.
BURLOAK BAY SPEAKER
MARCH 2012
Finding New and Simple Ways to Lift Your Spirits Written by Gail Gray It is easy to give your spirits a lift by making small changes in your daily habits. You will be surprised to find how revising your routine even slightly can recharge your batteries. Refresh yourself with these simple tips to change-up everyday habits: Take a different route on your way into, or from work. You might notice an interesting restaurant, store or park that you might like to investigate further. Turn off the e-devices – TV, iPad, Cell Phone – you get the picture. Besides contributing to eye and hand strain, there is much negativity presented in these devices; from gloomy or frightening news stories to marketing advertisements suggesting you lack something in life. They can also prevent us from accomplishing things – being physically active, communicating in person, using our time for tangible results such as volunteering or producing a craft, or fixing that broken cabinet door - maybe play with the kids or pets more. Open the window at home for 10 or 15 minutes even though it is cold outside. Sit and listen for a few quiet moments. The fresh air and external noises will stimulate your senses, especially if working in a closed building for most of the day. Try something different for breakfast. Maybe try a fruit smoothie, or wake up slightly a few minutes earlier to make pancakes or scrambled eggs. Make it a real treat and eat breakfast at a restaurant sometime such as CORA’s. Try a new hobby, even if a temporary one. It can be as simple as counting the different species of birds around your place of business or home, or at a park. Or try one of the many kits that might interest you at your local craft store. Read a magazine on art, English gardens, tropical birds, cars –anything that is different from what you usually gravitate to. You may even find you have a new love for something. Buy yourself a plant or flowers. Look in the mirror and smile at yourself. Now that you get the idea, start thinking of other ways in which you can mix things up and rejuvenate yourself or your day.
BurlOak Bay Chapter
2011-2012 Board of Directors
President: Patti Pawlak, CAP-OM Treasurer: Carol Rice, MCT, MOS Master Instructor
Page 2
Vice President: Karen Lodwich Secretary: Philippa Waite
BURLOAK BAY SPEAKER
MARCH 2012
The Golden Rule of Networking: Don't Keep Score This is the only way to win at networking: Always offer to help. Never expect anything in return. I call it Golden Rule of Networking, and it should permeate all your networking efforts. What makes that a little tricky is that it goes against every naturally acquisitive, ambitious and selfserving impulse in you. My Golden Rule of Networking is simple: Don't keep score. What's that mean? Most of us understand networking as an act of mutual action and mutual exchange. Reciprocity. A transaction that is mutually beneficial to both. That's the kind of reciprocity that most people are familiar with. My definition of reciprocity is quite different. You must give without keeping score. No quid pro quo. It’s the one fundamental concept that is the most misunderstood in business today. Few people truly get it. You are either all in or all out. There have been plenty of people over the years who said they were going to help me in some way, but they didn’t. Maybe they couldn’t. Maybe they just forgot. Maybe they never intended to. It doesn’t matter. You cannot keep score, or you will lose for sure. Deposits in the Brain Bank Let me tell you how it works: If you're smart, you surround ourselves with talented people—the most talented you can find. They are your most powerful asset. In my case, I regard this select group as my own personal brain bank. They include our family, friends, mentors, fellow workers and our industry contacts. You never know when you'll need to draw on the "accounts" you create with those oh-so-valuable resources. With every contact within your brain bank – every call and every visit – preferably near the conclusion, sincerely ask the other person what you can do to be helpful to them. Ninetyfive percent of the time, people will thank you for asking and tell you that there's really nothing they need. If, however, they do ask you for a favor, then your eyes should light up. Here's Your Chance
As you learn what is being asked for, note every detail with warmth and urgency. Fulfill the request to the best of your ability. As you do it, and after it's done, expect nothing, absolutely nothing, in return. Don't shop for gratitude in your phone calls or e-mails. Do the favor because you like and respect the other person and honestly want to help. If you manage your career and live your life in this way, two magical things will happen: 1.
Over time, people will find ways to do remarkable and unexpected things for you that make your life easier.
2.
When you're hit by a storm, you are likely to find the most astonishing human network of support you could ever imagine.
Over the years, my networking focus has shifted from the quantity of contacts I maintain to the quality of contacts. The quality of your life is determined by the quality of your relationships. The quality of your business is no different. Harvey Mackay, author of The Mackay MBA of Selling in the Real World, is founder of the MackayMitchell Envelope Co. He has written six bestsellers, including Swim with the Sharks Without Being Eaten Alive. @HarveyMackay
Page 3
BURLOAK BAY SPEAKER
MARCH 2012
Word 2010: Using the Navigation Pane Part 1
Carol D. Rice, MCT, MOS Master
When styles are used in Word, the Navigation Pane can assist in locating, adding to and reorganizing content. The Navigation Pane shows the headings and subheading of the document in a top to bottom flow. The subheadings are indented to easily see the flow of information. Locating Clicking a heading or subheading jumps to the corresponding heading in the document, so there is no need for scrolling. This is especially useful for long highly formatted documents. Adding to the document A menu appears when right clicking one of the headings. Notice the options for New Heading Before, New Heading After and New Subheading. A new heading will appear in the document using the same style that was righty clicked. Reorganizing content To move large chunks of content, simply click and drag the corresponding heading to a new location. This method can move multiples pages at once in one easy step. Imagine how cumbersome scrolling and selecting content in the document would be!
Carol D. Rice, MCT, MOS Master Essentials Computer Training BurlOak Bay Chapter Member Microsoft Certified Trainer (MCT), Microsoft Office Specialist (MOS) Master Instructor
Email: [email protected]
Page 4
BURLOAK BAY SPEAKER
MARCH 2012
Help Us Celebrate 70 Years!
Submitted by Christine Walters
For over 70 years, IAAP has been helping office professionals reach their career goals through education, community building and leadership development. In celebration of IAAP reaching its 70th anniversary, from now until December 31, 2012, new members can join for $85* (that is a $51 savings!). Members can join IAAP at the chapter, division and international level. To participate in the promotion, signup online or join using the printable 70th Anniversary Membership Form. IAAP’s certification programs are recognized as the industry standard of proficiency. Their educational programs help admins advance their careers without putting their life on hold. With three annual conferences a year, members have numerous opportunities to learn and grow, not just at their job but in their life. IAAP produces three different publications which impart cutting-edge information about today's office. If you've been searching for a community to help you thrive in today's office culture, you've come to the right place. Come join us as we create a better workplace, one admin at a time. Join today to take advantage of the world’s best networking and education for administrative professionals. *All prices are US funds. Our Chapter number is 602132. Source: http://www.iaap-hq.org/join
BurlOak Bay Chapter Celebrating Administrative Professionals Week The BurlOak Bay Chapter invites you to our 11th Annual Administrative Professionals’ Event on Thursday, April 26, 2012. The event features professional education, networking, vendor marketplace, and dinner. UNLEASHING GREATNESS Make the Leap to Remarkable Performance presented by Dawn Frail, President, Eagle Leadership Development Group The key to being truly remarkable is your exceptional ability to deal with people. Learn to interact with all types of people by understanding what makes people tick. You'll learn to: MANAGE UP! Leverage your leader's talents. REDUCE STRESS! Deal more effectively with conflict and change. COMMUNICATE WITH CONFIDENCE! Position your message. Get what you want. Qualifies for 1 CAP Recertification Point. To register, please visit our chapter website: http://www.iaap-burloakbay.org/ BurlOakBay/Home/
Page 5
BURLOAK BAY SPEAKER
MARCH 2012
Administrative Professionals Week 2012 The theme for the 2012 Administrative Professionals Day® is: “Admins, the pulse of the office.” Administrative Professionals Day will mark its 60th anniversary on April 25, 2012. Over those decades, the job of an administrative professional has changed dramatically thanks to new tools, techniques and seismic shifts in the economy and culture itself. But admins have remained the steady center of efficiency through it all, helping ensure that jobs get done right, on time and under budget. Admins are one of the engines of business, particularly in a complex economy. In a world that demands the accurate and speedy movement of digital information, admins are masters of data. And they do this while maintaining their more traditional role as the gatekeepers for many customers, clients and employees. Quite simply, admins are the pulse of the office. Since 1952, the International Association of Administrative Professionals has honored office workers by sponsoring Administrative Professionals Week. Today, it is one of the largest workplace observances outside of employee birthdays and major holidays. In the year 2000, IAAP announced a name change for Professional Secretaries Week and Professional Secretaries Day. The names were changed to Administrative Professionals Week and Administrative Professionals Day to keep pace with changing job titles and expanding responsibilities of today’s administrative workforce. Over the years, Administrative Professionals Week has become one of the largest workplace observances. The event is celebrated worldwide, bringing together millions of people for community events, educational seminars and individual corporate activities recognizing support staff. Today, more than 476,000 administrative professionals are employed in Canada. Millions more administrative professionals work in offices all over the world. In 2012, Administrative Professionals Week is April 22-28, and Administrative Professionals Day is Wednesday, April 25. A Large and Growing Profession 476,000 administrative professionals are employed in Canada, including 365,670 secretaries, 26,390 executive assistants and 84,140 clerical supervisors. (Statistics Canada) Source: http://www.iaap-hq.org/events/apw We invite you to celebrate Administrative Professionals’ Week with “Admins, the Pulse of the Office”.
Editor’s Note: Thank you to all the members who provided articles for this edition. Submissions to the newsletter are always welcome. They can be sent to [email protected]
Page 6
