SSC/ N 2601 Carry out primary research for clients - Amazon Web ...
SSC/ N 2601
Carry out primary research for clients
Overview This unit is about carrying out primary research for internal and external clients under supervision.
1
Applicable NOS Unit
SSC/ N 2601 Unit Code Unit Title (Task) Description
Carry out primary research for clients SSC/ N 2601 Carry out primary research for clients
This unit is about carrying out primary research for internal and external clients under supervision. Scope This unit/task covers the following: Clients: internal external Research may cover: any industry sector any geographical area Appropriate people: line manager subject matter experts client Media: telephone Internet e-mail messaging chat Performance Criteria (PC) w.r.t. the Scope To be competent, you must be able to: PC1. establish clearly the objectives, scope and sample criteria for research PC2. review the list of respondents with appropriate people to ensure they meet the sample criteria PC3. identify any queries relating to any instructions, scripts and questions to obtain clarification for these queries from appropriate people PC4. contact respondents through relevant media PC5. communicate clearly with respondents using defined scripts PC6. refer any issues not covered by the instructions or scripts to appropriate people PC7. consolidate responses into standard templates and tools for review by appropriate people PC8. update your organization’s knowledge base with the research findings, where required 2
SSC/ N 2601
Carry out primary research for clients
PC9. comply with your organization’s policies, procedures, guidelines and client specific service level agreements when carrying out primary research Knowledge and Understanding (K) A. Organizational You need to know and understand: KA1. your organization’s policies, procedures, guidelines and client specific service Context level agreements for primary research (Knowledge of KA2. the range of standard tools and templates available and how to use them the company/ KA3. who to involve when carrying out primary research and how to contact them organization and KA4. the importance of checking instructions/scripts/questions and what to do its processes) when you have problems understanding any of these KA5. the importance of security of data and its impact KA6. limits of your role and responsibilities in relation to primary research KA7. who to refer issues and problems to KA8. your organization’s knowledge base and how to access and update this B. Technical You need to know and understand: KB1. the objectives and scope of the primary research being Knowledge
KB2. KB3. KB4. KB5. KB6. KB7. KB8. Skills (S) A. Core Skills/ Generic Skills
undertaken and the importance of keeping within these boundaries the importance of sample criteria, how to use them and how this affects the list of respondents methods of obtaining primary data/information different types of relevant media and how to use them the importance of recording data/information accurately for primary research the importance of validating data/information before use and how to do this how to present primary research in a structured way current practice in carrying out primary research
Writing Skills You need to know and understand how to: SA1. communicate with colleagues in writing SA2. complete accurate well written work with attention to detail Reading Skills You need to know and understand how to: SA3. follow instructions, guidelines, procedures, rules and service level agreements Oral Communication (Listening and Speaking skills) You need to know and understand how to: 3
SSC/ N 2601
Carry out primary research for clients
B. Professional Skills
C. Technical Skills
SA4. listen effectively and orally communicate information accurately SA5. ask for clarification and advice from appropriate people Decision Making You need to know and understand how to: SB1. follow rule-based decision-making processes SB2. make decisions on suitable courses of action Plan and Organize You need to know and understand how to: SB3. plan and organize your work to achieve targets and deadlines Customer Centricity You need to know and understand how to: SB4. work effectively in a customer facing environment SB5. check your own work meets customer requirements Problem Solving You need to know and understand how to: SB6. seek clarification on problems from others Analytical Thinking You need to know and understand how to: SB7. configure data and disseminate relevant information to others SB8. pass on relevant information to colleagues Critical Thinking You need to know and understand how to: SB9. provide opinions on work in a detailed and constructive way Attention to Detail You need to know and understand how to: SB10. check your work is complete and free from errors Team Working You need to know and understand how to: SB11. work independently and collaboratively SB12. contribute to the quality of team working SB13. work effectively in a team environment You need to know and understand how to:
SC1. use information technology effectively to input and/or extract data accurately SC2. agree objectives and work requirements SC3. store and retrieve information SC4. keep up to date with changes, procedures and practices in your role
4
SSC/ N 2601
Carry out primary research for clients
5
SSC/ N 2601
Carry out primary research for clients
NOS Version Control
6
SSC/ N 2601
Carry out primary research for clients
NOS Code Credits(NVEQF/NVQF/NSQF) [OPTIONAL] Industry IT-ITeS Business Process Industry Sub-sector Management
SSC/ N 2601 Version number
0.1
Drafted on
30/04/2013 30/04/2013
Last reviewed on Next review date
30/06/2014
7
SSC/ N 2601
Carry out primary research for clients
8
Carry out primary research for clients
Overview This unit is about carrying out primary research for internal and external clients under supervision.
1
Applicable NOS Unit
SSC/ N 2601 Unit Code Unit Title (Task) Description
Carry out primary research for clients SSC/ N 2601 Carry out primary research for clients
This unit is about carrying out primary research for internal and external clients under supervision. Scope This unit/task covers the following: Clients: internal external Research may cover: any industry sector any geographical area Appropriate people: line manager subject matter experts client Media: telephone Internet e-mail messaging chat Performance Criteria (PC) w.r.t. the Scope To be competent, you must be able to: PC1. establish clearly the objectives, scope and sample criteria for research PC2. review the list of respondents with appropriate people to ensure they meet the sample criteria PC3. identify any queries relating to any instructions, scripts and questions to obtain clarification for these queries from appropriate people PC4. contact respondents through relevant media PC5. communicate clearly with respondents using defined scripts PC6. refer any issues not covered by the instructions or scripts to appropriate people PC7. consolidate responses into standard templates and tools for review by appropriate people PC8. update your organization’s knowledge base with the research findings, where required 2
SSC/ N 2601
Carry out primary research for clients
PC9. comply with your organization’s policies, procedures, guidelines and client specific service level agreements when carrying out primary research Knowledge and Understanding (K) A. Organizational You need to know and understand: KA1. your organization’s policies, procedures, guidelines and client specific service Context level agreements for primary research (Knowledge of KA2. the range of standard tools and templates available and how to use them the company/ KA3. who to involve when carrying out primary research and how to contact them organization and KA4. the importance of checking instructions/scripts/questions and what to do its processes) when you have problems understanding any of these KA5. the importance of security of data and its impact KA6. limits of your role and responsibilities in relation to primary research KA7. who to refer issues and problems to KA8. your organization’s knowledge base and how to access and update this B. Technical You need to know and understand: KB1. the objectives and scope of the primary research being Knowledge
KB2. KB3. KB4. KB5. KB6. KB7. KB8. Skills (S) A. Core Skills/ Generic Skills
undertaken and the importance of keeping within these boundaries the importance of sample criteria, how to use them and how this affects the list of respondents methods of obtaining primary data/information different types of relevant media and how to use them the importance of recording data/information accurately for primary research the importance of validating data/information before use and how to do this how to present primary research in a structured way current practice in carrying out primary research
Writing Skills You need to know and understand how to: SA1. communicate with colleagues in writing SA2. complete accurate well written work with attention to detail Reading Skills You need to know and understand how to: SA3. follow instructions, guidelines, procedures, rules and service level agreements Oral Communication (Listening and Speaking skills) You need to know and understand how to: 3
SSC/ N 2601
Carry out primary research for clients
B. Professional Skills
C. Technical Skills
SA4. listen effectively and orally communicate information accurately SA5. ask for clarification and advice from appropriate people Decision Making You need to know and understand how to: SB1. follow rule-based decision-making processes SB2. make decisions on suitable courses of action Plan and Organize You need to know and understand how to: SB3. plan and organize your work to achieve targets and deadlines Customer Centricity You need to know and understand how to: SB4. work effectively in a customer facing environment SB5. check your own work meets customer requirements Problem Solving You need to know and understand how to: SB6. seek clarification on problems from others Analytical Thinking You need to know and understand how to: SB7. configure data and disseminate relevant information to others SB8. pass on relevant information to colleagues Critical Thinking You need to know and understand how to: SB9. provide opinions on work in a detailed and constructive way Attention to Detail You need to know and understand how to: SB10. check your work is complete and free from errors Team Working You need to know and understand how to: SB11. work independently and collaboratively SB12. contribute to the quality of team working SB13. work effectively in a team environment You need to know and understand how to:
SC1. use information technology effectively to input and/or extract data accurately SC2. agree objectives and work requirements SC3. store and retrieve information SC4. keep up to date with changes, procedures and practices in your role
4
SSC/ N 2601
Carry out primary research for clients
5
SSC/ N 2601
Carry out primary research for clients
NOS Version Control
6
SSC/ N 2601
Carry out primary research for clients
NOS Code Credits(NVEQF/NVQF/NSQF) [OPTIONAL] Industry IT-ITeS Business Process Industry Sub-sector Management
SSC/ N 2601 Version number
0.1
Drafted on
30/04/2013 30/04/2013
Last reviewed on Next review date
30/06/2014
7
SSC/ N 2601
Carry out primary research for clients
8
