upload/SG POU Electrical May24 2016
TROUBLESHOOTING GUIDE Symptom
Probable cause
No hot water Electricity not on or one of the supplies has failed
MANUFACTURER’S WARRANTY Remedy Check electricity supply.
Plumbing crossover Test by turning cold water supply off to the hot water generator, then open hot water at one of the outlet. No water should flow, if water is flowing then you might have plumbing crossover that needs to be corrected for the unit to operate properly. Water flow rate is less than required minimum.
Increase water flow rate.
The flow sensor is not working
Turn off the power, open the unit and verify the flow sensor not obstructed by debris.
Temperature setting Verify the temperature is too low setting. The inlet water Reduce the flow rate. temperature has dropped considerably There might be restrictions in the plumbing
Water supply pressure too low
Make sure install and use the Water Valve comes with inside the box at the hot water outlet to calibrate the hot water gallon per min using this valve, without this valve, you might run into a lukewarm water. See the diagram below.
SUCH WARRANTIES DO NOT COVER: Product misuse, tampering or misapplication, accidental damage, or improper installation. Product failure caused by chemical corrosion, or freezing. Product failure due to lightning, flood or other natural or manmade calamities. Costs incurred for shipping, delivery, handling, and/or administrative charges.
Water is too Water flow is too high Adjust the water flow. cold One of the power Check the supply voltages supplies is not on to the hot water generator and rectify if necessary
Water flow too low
This product is warranted for a period of (two) 2 years from date of purchase to original residential customers only and (one) 1 year from date of purchase to non-residential users. This warranty will replace the unit in it’s entirety should it be defective for the period above and warranty shall remain in effect from the original purchase date only.
WARNING
Check the plumbing. Inspect and clean inlet filter screen to the hot water heater. Check that all inlet shut-off valves are fully open.
Water Fluctuating water Avoid several hot water temperature pressure or changing outlets being used at the fluctuate flow rate same time as this causes the temperature to fluctuate.
Labor charges of any kind . Manufacturer shall not be liable for incidental, consequential, special or contingent damages or expenses arising, directly or indirectly, from any defect in the hot water generator or the use of the hot water heater. Manufacturer shall not be liable for any water damage arising, directly or indirectly, from any defect in the hot water heater component part(s) or from its use. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHERS.
Manufacturer Contact:
SuperGreen Inc. 4501 107th Circle N. Suite #1 Clearwater, FL 33762 www.supergreenusa.com
Manufacturer reserves the right to discontinue, or change at any time, specifications or designs without notice and without incurring obligations.
How to install the unit and calibrate your hot water using water valve 1. Make sure all electrical wires and water pipes are properly install. Check the power requirement for each model. 2. Make sure use 3/4" pipe instead 1/2" to gain maximum water flow coming inlet and coming outlet. 3. Turn off all of your faucets and turn on only one hot faucet with normal flow condition and your desire hot water temperature on the display setting. (1-4 Quartz) 4. Dial Water valve to calibrate your hot water vs the flow rate. Ideally, you will gain more flow rate by loosing heat as hot water moves from the water heater through quartz elements faster. 5. Calibrate when you reach your desire flow rate and hot water then turn on cold water faucet to mix with hot water faucet.
SuperGreen Electrical Plug Wiring Color Codes for North America and Europe/Asia Universal Model: IR-20POU/IR-30POU (120VAC) IR-220POU/IR-245POU/IR-260POU (220VAC)
Probable cause
No hot water Electricity not on or one of the supplies has failed
MANUFACTURER’S WARRANTY Remedy Check electricity supply.
Plumbing crossover Test by turning cold water supply off to the hot water generator, then open hot water at one of the outlet. No water should flow, if water is flowing then you might have plumbing crossover that needs to be corrected for the unit to operate properly. Water flow rate is less than required minimum.
Increase water flow rate.
The flow sensor is not working
Turn off the power, open the unit and verify the flow sensor not obstructed by debris.
Temperature setting Verify the temperature is too low setting. The inlet water Reduce the flow rate. temperature has dropped considerably There might be restrictions in the plumbing
Water supply pressure too low
Make sure install and use the Water Valve comes with inside the box at the hot water outlet to calibrate the hot water gallon per min using this valve, without this valve, you might run into a lukewarm water. See the diagram below.
SUCH WARRANTIES DO NOT COVER: Product misuse, tampering or misapplication, accidental damage, or improper installation. Product failure caused by chemical corrosion, or freezing. Product failure due to lightning, flood or other natural or manmade calamities. Costs incurred for shipping, delivery, handling, and/or administrative charges.
Water is too Water flow is too high Adjust the water flow. cold One of the power Check the supply voltages supplies is not on to the hot water generator and rectify if necessary
Water flow too low
This product is warranted for a period of (two) 2 years from date of purchase to original residential customers only and (one) 1 year from date of purchase to non-residential users. This warranty will replace the unit in it’s entirety should it be defective for the period above and warranty shall remain in effect from the original purchase date only.
WARNING
Check the plumbing. Inspect and clean inlet filter screen to the hot water heater. Check that all inlet shut-off valves are fully open.
Water Fluctuating water Avoid several hot water temperature pressure or changing outlets being used at the fluctuate flow rate same time as this causes the temperature to fluctuate.
Labor charges of any kind . Manufacturer shall not be liable for incidental, consequential, special or contingent damages or expenses arising, directly or indirectly, from any defect in the hot water generator or the use of the hot water heater. Manufacturer shall not be liable for any water damage arising, directly or indirectly, from any defect in the hot water heater component part(s) or from its use. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHERS.
Manufacturer Contact:
SuperGreen Inc. 4501 107th Circle N. Suite #1 Clearwater, FL 33762 www.supergreenusa.com
Manufacturer reserves the right to discontinue, or change at any time, specifications or designs without notice and without incurring obligations.
How to install the unit and calibrate your hot water using water valve 1. Make sure all electrical wires and water pipes are properly install. Check the power requirement for each model. 2. Make sure use 3/4" pipe instead 1/2" to gain maximum water flow coming inlet and coming outlet. 3. Turn off all of your faucets and turn on only one hot faucet with normal flow condition and your desire hot water temperature on the display setting. (1-4 Quartz) 4. Dial Water valve to calibrate your hot water vs the flow rate. Ideally, you will gain more flow rate by loosing heat as hot water moves from the water heater through quartz elements faster. 5. Calibrate when you reach your desire flow rate and hot water then turn on cold water faucet to mix with hot water faucet.
SuperGreen Electrical Plug Wiring Color Codes for North America and Europe/Asia Universal Model: IR-20POU/IR-30POU (120VAC) IR-220POU/IR-245POU/IR-260POU (220VAC)
