Leading Administrative Professionals EAST COAST EXCELLENCE ...
22 Sep 2014
East Coast Admins
[email protected]
Leading Administrative Professionals
E AST C OAST E XCELLENCE “Administrative Assistants: Individuals who are responsible for administrative tasks and coordination of information in support of an office-related environment and who are dedicated to furthering their personal and professional growth in their chosen profession.”
When the winds of change blow do we lean in and fight, or harness the change and sail off on an adventure?
Don’t have a membership at Clovelly? No worries—you don’t have to join the club to take advantage of our business facilities. We welcome anyone and everyone. Although once you go there, we can’t guarantee you won’t want to become a member. Out gorgeous grounds and inspiration setting might just make a golf player (and member) out of you someday.
Contact our Director of Events and Corporate Sales at 722-9023 to book your next business event. Or visit Clovelly.ca
22 September 2014
[email protected]
E VENTS C ALENDAR Mon, 8 September 2014 General Chapter meeting
20-26 April 2014 Administrative Professionals Week
** Tue, 14 October 2014 ** Guest Speaker: Shirley Smith
** Wed, 23 April 2014 **
Respect in the Workplace
Administrative Professionals Day
GJ Cahill’s offices
** Registration is required for all education sessions **
** Sat, 8-9 November 2014** ECD Leadership Conference, Halifax
Change Management
IAAP defines administrative professionals as individuals who are responsible for administrative tasks and coordination of information in support of an office-related environment.
** Mon, 10 November 2014** Guest Speaker: Corina Osborne-CAP OM
Change Management College of the North Atlantic
Sun, 14 December 2014 Holiday Reception Date & place to be confirmed
** Mon, 12 January 2015 ** Webinar
How do they do that? Secret tech weapons for Administrative Professionals GJ Cahill’s offices
** Mon, 9 February 2015 ** Guest Speaker: Linda Smith, CAP-OM
Organization & Planning
The administrative professional anticipates needs, connects stakeholders, tracks details, delivers results and ensures that business gets done. By meeting regularly we gain valuable insight and information to navigate changing technology, enhance interpersonal skills and develop a greater understanding of the business community.
** Please note: ALL education sessions are free for the members this year!!! ** Non-members will pay a fee of $25 per session. Additional information on our education sessions will be provided through email, Facebook and the East Coast Admins web-site
College of the North Atlantic
** Mon, 9 March 2015 ** MEMBER RETREAT
Final Chapter meeting & closeout
For information on joining the IAAP East Coast Admins Chapter, go to one of the following: [email protected] or www.eastcoastadmins.ca
22 September 2014
[email protected]
members WORLDWIDE. They can go to any meeting in any city and know what to expect. When you go on the website, you find forums for the 20-somethings, 30-somethings, 40-somethings, office workers, stay-athome-moms (or dads), etc. You are able to talk to people Well….I’m back from EFAM…..and what an experience!!! through the online community and share tips, tricks, Between the 6:00 a.m. power walks, breakfast meetings, recipes, encouragement and so much more. You can pay a education sessions, keynote speakers, networking, etc., it was fee to just attend the personal meetings, you can pay a a very full week. In between it all, we did have a lot of lively different fee to just be online, you can pay a third fee to do discussions around the revitalization of IAAP. I hope you both. You can purchase all WW label products, or you have had a chance to review the “Update Announcement on can choose to find your own comparable product. You can the IAAP Restructure” which is now on the IAAP website. work hard to work at a location or be a meeting leader. Or It seems the IAAP Board of Directors did listen to a lot of not. The choice is yours. concerns the membership had about the restructuring when it was first announced and have changed some of their plans How does this compare to IAAP? The new structure will accordingly. If you haven’t already done so, I encourage open up IAAP for us to be members of the global you to review it. organization. We can float from one branch to another
OUR PRESIDENT ‘S TAKE ON EFAM
and have the same experience. We can form LANs that will provide the more local location interaction that we all crave. And the leadership possibilities are numerous. Want to lead a group of admins to learn how to create pivot tables? Contact HQ. Want to lead a group of IAAP members in monthly meetings? Sign right up. Want to practice event planning? Get a LAN together and put on APD event. Want to be a mentor? There's a forum for that. Want to learn about the latest on smart phones and The bottom line is that this revitalization is going to happen. tablets, there will be a forum for that. Want to connect It is all still a bit overwhelming, but the more we discuss it with all the new friends you made at EFAM (Hi, Linda, and start making some plans, the more it should start to my Stretch Buddy!)? The online community plus events in come together. There are still bugs to be worked out, and other areas of the country will allow you to do that! it’s going to take work and patience to get through this year, Traveling to Idaho and want to connect with IAAP so I hope you’re all with me on this. members? You'll be able to attend their LAN events as a We will have our first Chapter meeting in early September, member of IAAP. You, me, and the other IAAP members and we’ll send out the invitation within the next few weeks. can make it happen. CREATE THE SPACE TO MAKE If you have any questions about the revitalization, please feel POSITIVE EXPERIENCES HAPPEN. free to e-mail me or Gayle Johnston, or please bring them This restructure is a great opportunity for all of us to make up at our Chapter meeting. this organization what we want it to be, and to help new Cheers, members have the opportunity shape this structure to one Debbie that benefits all administrative professionals on into the President, East Coast Admins future. We are not losing anything. We will still have East Coast Admins Chapter Networking, Education and Leadership opportunities. We are keeping the elements that build us up, as an organization and as admins. One of the biggest updates they have made is the decision to allow Chapters to dissolve as late as April 30, 2015. This will give every Chapter a chance to have their last AP Day as a Chapter. With this in mind, our Chapter will continue this year the same as any other year, while, at the same time, making plans as to how we dissolve the Chapter and, hopefully, apply to be a Local Area Network (LAN) once the revitalization kicks in.
A SHARED PERSPECTIVE I was privileged to attend EFAM this last week. There was a lot of discussion and a lot of speculation. I've come to a realization about this restructure: Have any of you been to Weight Watchers? Have you been on the Weight Watchers website (and used it?). Weight Watchers has thousands of members worldwide, but these members are not a part of just the WW on 1st & Main location. They are
There is a lot of work to do. I am looking forward to being a member of IAAP, not defined (or confined) by my chapter or division (or even branch) affiliation. Jennifer Cormier, CAP Lead Administrative Professional Omaha, NE United States 68197-1057
22 September 2014
FAQ S
learn@iaap learn@IAAP is your opportunity to take advantage of on-demand and live content and webinars on a schedule that fits your needs. We’ve taken care of all the planning for you. Topics, content, scheduling, industry-experts – the works. All you have to do is register, add it to your calendar, then listen in.
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A. Each on-demand webinar, which is 60, 75, or 90 minutes in length, is $49 for members and $99 for nonmembers. Other course offerings are priced individually. In instances where the content is sponsored, it will be offered at a lower rate. Obviously, being a member of IAAP offers the best deal for any purchase – bottom line.
Access hours of on-demand webinars, in a variety of Q. I’m certified – can I get recertification points for any technology, leadership, office skills and more topics to help webinar or course? you develop your career strengths – continuing to make you the go-to expert in your office. A. A vast majority of the education offered in our ondemand learning portal is approved for recertification. You Most webinar sessions qualify for recertification points will need to pass a short quiz (you’ll have two chances); (check the course description to know how many). As a once you pass that, you will be able to print a Certificate of benefit of membership, each webinar is significantly disCompletion directly from your on-demand learning profile, counted. which will show the recertification points approved for each Not an IAAP member? Join today and start saving. If you session. The description of each product also includes how have a topic you’d like to suggest, email: many recertification points have been approved.
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Start times:
Q. Where can I suggest additional topics you should be offering?
2 p.m. Eastern (add 1 1/2 hour for NL) 1 p.m. Central 12 p.m. Mountain 11 a.m. Pacific 10 a.m. Alaskan
A. We want your feedback and input as we build IAAP’s live and on-demand educational content. Let us know your thoughts at [email protected]
For full detail visit the IAAP website. Q. What are the prices of the on-demand webinars and courses?
U PCOMING L IVE W EBINARS
It’s App-tastic: 60 Apps in 60 Minutes Wednesday, October 1, 2014 - 1:00pm Minute-Taking: Inside and Outside the Boardroom Wednesday, October 1, 2014 - 1:00pm Microsoft Access Wednesday, October 15, 2014 - 1:00pm Managing Multiple Bosses Wednesday, November 5, 2014 - 1:00pm
22 September 2014
M EMBER
OF
Revised Criteria as of 11 June 2014 Program date begins 15 June 2014.
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E XCELLENCE 8. Be an Association Influencer for the current year. 9. Serve on an IAAP working group for the current year.
The deadline for submitting the Member of Excellence Application is June 15, 2015. Submissions must be made online using the online submission form.
10. Participate in an IAAP HQ sponsored informational/ training webinar (such as a Town Hall webinar) and provide a short explanation of topics the webinar covA Member of Excellence will receive a PDF certificate and ered. Member of Excellence logo. A Member of Excellence will attain a minimum of 8 of the following 14 criteria: 11. Contribute to OfficePro, a web community blog (as a writer), or be featured in a member spotlight in the web 1. Hold a current CAP certification. community or OfficePro. 2. Attend at least one professional educational workshop, seminar, webinar, or conference (at least 60 minutes in length) and provide a short paragraph on how the training relates to your job or your role in IAAP. It can be an IAAP or non-IAAP workshop, seminar, or conference.
12. Demonstrate excellence in the workplace (employee recognition, letter from a boss).
3. Serve as a chapter, division, or international officer, committee chair, or committee member, The Foundation of IAAP board, or a committee of The Foundation of IAAP. Serve on a college/university advisory board for the office administrative program. (Any one of the above)
14. Support The Foundation of IAAP (donation, participation in the Amazing Ride, item donation to the Silent Auction).
4. Conduct a public career/workplace/profession related presentation, program or training at least 60 minutes in length. (Note that the presentation does not need to qualify for recertification points). Provide a short paragraph describing your presentation, program, or training event. This may be a presentation on IAAP membership if made to an organization outside of IAAP.
13. Serve as a leader at work or in another organization. (such as: United Way, community service organization, work place committee)
NOTE: The IAAP does random audits on Member of Excellence submissions, so it is a good idea to keep your documentation handy just in case you are the lucky person picked for an audit.
Hit the MARK!
5. Attend a minimum of eight (8) IAAP chapter, division or international sponsored meetings, programs or events, or webinars. Committee meetings may count for this criterion, but the meetings must be at least 1 hour in length. 6. Recruit at least one new member. 7. Integrate IAAP membership and involvement into annual performance plan or review.
"Cherish your visions and your dreams as they are the children of your soul, the blueprints of your ultimate achievements." Napoleon Hill
22 September 2014
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R EVITALIZATION T IMELINE A UG 2015 J UL 2015
S EP 2014
Louisville 2015 Inaugural Leadership Academy is launched J UN 2015
O CT 2014
ALL Divisions dissolve
M AY 2015
N OV 2014
Application for LANs (opens 1 May; closes 31 May)
Application for Branch Advisors (opens 1 Nov ; closes 30 Nov) D EC 2014
A PR 2015 TEC15: La Jolla, Ca Deadline for ALL Chapters to dissolve (30 Apr) M AR 2015 TEC15: Austin, Tx TEC15: Kansas City, Mo
J AN 2015 F EB 2015 TEC15: Clearwater Beach, Fl
Fall 2014 Governance & Leadership Committee Working
Group Creation of IAAP Approved Speakers Database Criteria for Local Area Networks (LANs) released Membership Models & Pricing Working Group More information released about the Governance & Leadership Committee
Spring 2015 Branch advisor conference in Kansas City More information about Special Interest forums
(SIFs) & how to be a member-facilitator
Summer 2015 SIFs operation Branches fully operational Details on online submission for member to re-
ceive recertification points IAAP restructuring complete!
22 September 2014
IAAP - R ESTRUCTURING Our association is needed more now than ever, and so are the resources, training and professional development we provide. At a time when we are in demand, it is also the time to critically look at IAAP, how we are structured and how we deliver member value.
AND
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R EVITALIZATION
branches that meet minimal critical mass required for formation, will replace chapters, divisions and districts. We need input from the members in defining the scope, size and how the branches will operate. But most importantly, these branches will be critical in delivering new educational resources and offerings.
Over the last 18 months and through extensive research, surveys and focus groups that ultimately culminated in the Futures Conference, we came away with one key take-away. In order to survive and remain relevant, we must reimagine IAAP. We must do what we do better than we ever have before.
The board of directors met several times over the last eight months, via conference call and in-person meetings, to determine the very first steps in revitalizing our association. Armed with the excellent work from data-driven information, the Futures Conference and the working groups, the board worked around the clock with the best consultants in the association industry to lay the groundwork for a revitalized IAAP and a new organizational structure.
For a complete list of questions and answers, please visit:
As of today, how has the organization’s structure changed? And how does it impact me? The new IAAP won’t happen overnight, nor would we want it to. Today signifies the start of a yearlong initiative where we will create platforms for you, the membership, to help us define IAAP and our future path. The IAAP Board of Directors, along with input from members along the way, was successful in building the framework to get us to the new and revitalized IAAP. They focused on areas that were operating on a broken model and not reflective of association standards and best practices. This included action in the following areas:
Transitioning the association to a member-centric organization and a one-member, one-vote model. We’re shifting the organization from a hierarchical one to a member-centric one. We feel strongly that everyone in the organization should have his and her voice heard. Starting with elections for the 2015-16 board, IAAP will be a one-member, one-vote organization, electing the board of directors directly. Introducing a new model in which IAAP is divided into branches. Our membership is active and we have many, many more divisions, districts and chapters than most organizations; and more than is stipulated in association best practices. Although engagement is good, it’s not evenly distributed across North America. With so many entities, our association has become disjointed and disconnected. No two membership experiences are the same. The solution is that
Created a new Governance and Leadership Committee to provide a mechanism in which to train and vet new leaders for the association. If you’ve always wanted to be a leader on the board of directors but didn’t want to spend 20 years getting there—this new process will help guide you through the leadership journey.
R ESTRUCTURING AND R EVITALIZATION H OW IT E FECTS THE C HAPTERS http://community.iaap-hq.org/communities/resources What will constitute a branch? What will the criteria be? How will they be drawn? How can members be physically active in a branch? A working group on the branches has just formed and will be determining criteria, reporting to the board of directors in June. Details will be available no later than EFAM 2014. We anticipate that members will be able to be active in a branch. No successful association runs without committed volunteers. We know this. We want and need your service. We ask for your patience while details are determined. This working group consists of current and incoming division presidents, current and past chapter presidents and members who have not served in a leadership role. How will the new branches be funded? We anticipate that funding will come from IAAP dues (not branch dues) and from event registration fees. The board of directors has received input from the dues working group and is currently weighing their input. Who will run the new branches? We anticipate that branches will have volunteer branch advisors that help to run the branch as well as educational programming advisors to help with content selection, but this has yet to be determined.
22 September 2014
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R ESTRUCTURING AND R EVITALIZATION H OW IT E FECTS THE C HAPTERS How will we be able to network? Members will be able to network through conferences, face-to-face branch events, localized Special Interest Groups (SIG) and online through the IAAP Web Community. For example, let’s imagine that a branch sees the need for a mentorship SIG and puts in place the leadership and venue for new admins to connect to seasoned one—or reverse mentoring where the young teach the seasoned. This will self-form and meet as often as the local group determines it needs to meet. A SIG might decide to meet to exchange job leads; technology advances; social networking tips and tricks or to practice giving that presentation in front of a group—just to name a few ideas. We anticipate the SIG to meet specialized needs of the area where they’re located. Again, all this has yet to be finalized, but please know that “connecting” is part of the core purpose of IAAP. We want members to connect in meaningful ways that advance their careers. How will content offered at the branch level be selected? In 2012 we formed a member-driven working group that determines the education for IAAP conferences. We anticipate something similar for the branch-level education. Will there be monthly meetings at all? The self-forming SIFs that will meet on a local level may choose to meet monthly. We do not anticipate monthly meeting of branches. Is everything becoming web-based and no face-to-face contact? Not at all. Face-to-face contact is very important. IAAP wants to create opportunities for members to interact outside of the internet. How will Administrative Professionals Week (APW) be hosted in the future? APW will be hosted by branches and through headquarters. We want to celebrate the profession and the hard work that our members put in every day. That is not going to change. What additional professional training will be offered? Will it be affordable? We will be hosting more than one TEC in 2015 in different locations (it will be the same content repeated) to make it easier for attendees to partici-
pate/attend. Additional education will be offered through an on-line and on-demand web-based learning portal. Pricing will be competitive within the market with significant discounts for members. We will continue to add other educational face-to-face opportunities. How will one continue to grow by speaking in front of a group or being a president of a chapter? The core purpose of IAAP is to…“ensure individuals working in office and administrative professions have the opportunity to connect, learn, lead and excel.” We are committed to providing all aspects of our core purpose for members. One can grow by volunteering to serve in working groups, in Special Interest Groups and other positions within IAAP. After chapters are dissolved, can groups of members coordinate from time to time for educational opportunities and be approved through HQ for recertification points? Or will recertification points only be offered through IAAP-HQ? We will not be processing requests for individuals who get together for education. The branches will be set up to provide education, we anticipate TEC to be on a regional level, we will continue to provide webinars, and plan to add additional on-demand education. Why were all chapters painted with the “not all membership experiences were positive” when there are chapters who are functioning properly ? We have always acknowledged that there are AMAZING chapters in IAAP. However, unfortunately those are the minority. It’s imperative for IAAP to create a cohesive brand and consistent experience for members and attendees when they are attending IAAP programming, which is why chapters will go away and the new branch structure will be put into place. How do we go about recruiting new members unless we have a home base for potential members? IAAP member benefits will not change, and there will still be a local component with opportunities to connect through the branches. Encourage members to join because of the member benefits, professional development, and opportunities to learn online and at in-person events provided by the branches and through IAAP conferences.
22 September 2014
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R ESTRUCTURING AND R EVITALIZATION H OW IT E FECTS THE C HAPTERS CONTINUED How closely will IAAP HQ be taking into consideration Canadian geography when contemplating ‘branches’? The ECA Chapter, for example, is on the island of NL with the only access to the mainland being a very expensive plane ride, or an eight-hour drive and then six-hour ferry ride. Small communities are a challenge for any association that strives to include all members. We have been, and will continue to be, committed to Canada as a part of IAAP. How will you prevent the branches from ending up having the exact same problems as the chapters currently have? (becoming social entities - especially with your SIGs, leadership burnout, lack of attendance, etc.) We anticipate branches avoiding the problems of chapters because there will not be governance the same as we have now. There will be fewer meetings so programming across the branches will be standardized. We do not anticipate the Special Interest Group being “branded” IAAP. While we anticipate giving branches a slate of SIGs they can form, these will be self-governing and will meet independently. So, for example, when a potential member comes to a branch meeting, all they will see and take part in is education, professional development and networking that looks the same as any branch they may walk into. Any planning for the next branch meeting will not take place at the meeting, as does so now in many meetings. If a certain branch has a SIG on social networking in the workplace, this forms through the people in a branch area, not through headquarters. New members can go or not but it’s not a branded IAAP
event; it’s an associated event.. What happens to the monies in the Chapter bank accounts upon the dissolution planned for December 2014? That depends on what is written in your chapter/ division bylaws. Our model bylaws state that funds go to IAAP or the Foundation or be spent at the chapter level on education consistent with IAAP’s core purpose. If the division bylaws state that funds go to the chapters in the division if the division is dissolved, then the bylaws need to be amended. Will student chapters at colleges disband too? Corporate chapters? Yes. All chapters will dissolve. We are moving to a new branch structure.
Will HQ allow chapters to make changes to their current bylaws in the area of: “Dissolution of the Chapter” to indicate remaining chapter funds be provided to the division if a conference is being hosted? If you want to earmark your funds to go the division for education, it’s fine. In addition, if chapters and divisions do not have a dissolution clause in their bylaws, they should amend their bylaws to include a dissolution clause in one of three ways:
In the event of dissolution, abandonment, or termination of the [chapter/division], no income, contribution, or other revenue or funds shall inure to the benefit of any individual or of any group not affiliated with IAAP, and any and all assets then possessed by the [chapter/division], after current indebtedness has been paid, shall go and be delivered forthwith to IAAP for the advancement of IAAP members. In the event of dissolution, abandonment, or termination of the [chapter/division], no income, contribution, or other revenue or funds shall inure to the benefit of any individual or of any group not affiliated with IAAP, and any and all assets then possessed by the [chapter/ division], after current indebtedness has been paid, shall go and be delivered forthwith to The Foundation of IAAP for the advancement of IAAP members. In the event of dissolution, abandonment, or termination of the [chapter/division], no income, contribution, or other revenue or funds shall inure to the benefit of any individual or of any group not affiliated with IAAP, and any and all assets then possessed by the [chapter/ division], after current indebtedness has been paid, shall go and be delivered forthwith equally to The Foundation of IAAP and to IAAP for the advancement of IAAP members.
For a complete list of questions and answers, please visit:
http://community.iaap-hq.org/communities/resources *IAAP Strategic Plan 2013-2018 - Goal #3 – Professional Development and Certification*
22 September 2014
CERTIFICATION CAP Exam – Computer-Based Training. One of the initiatives of our Strategic Plan 2013-2018 is to move our CAP certification exam and OM specialty exam from paper and pencil testing to computer-based testing. We are excited to announce that we currently plan to move to computer-based testing in 2015. We can’t share a lot of specifics yet; however, we can say that computerbased testing will be done through a company with secure testing centers and a consistent delivery system, with testing locations throughout North America. In order to make this a smooth transition, we will not be providing testing for CAP certification or the OM specialty in November 2014. As such, the only test date in 2014 will be the upcoming May exams.
ACHIVE AWARDS The IAAP Achievement Awards are new this year. IAAP members who have demonstrated achievement over the course of the fiscal year are selected through a nominations process to receive the IAAP Achievement Award. This awards program recognizes contributions and achievements that exemplify IAAP’s vision, core purpose, core values, and applauds excellence in the administrative profession. Each award will be based on a number of criteria with specifications for submitting applications, which will be decided upon by a working group. Nominations: Peers nominate a fellow member by an online submission process. Nomination Criteria: Criteria a member MUST meet to be considered for this award:
Also, with the change to computer-based testing, we will be changing our application deadline dates and the actual exam dates. Our plan right now is to offer the exams in March and September, replacing our current schedule of May and November.
This is an exciting change for our certification program, and we know there will be many questions. Once all of the details are finalized, we will provide updated information. Our goal is to have this information available by EFAM 2014
Recertification: The Key to Continued Professionalism. Professional certification attests to the competence of those in a given profession. To ensure maintenance of these high standards, periodic reassessment is used to verify that competencies are maintained. For IAAP certification, that reassessment is accomplished through a program of recertification. Recertification is required every five years to keep their professional certification status. Points are earned in the categories of continuing Education, Other Certifications, and Leadership. A total of 60 points are required every five years. The IAAP certification makes a powerful statement of both meeting initial high standards and maintaining those standards through recertification. All individuals who applied for certification January 1, 1988, or later are required to recertify. Individuals not keeping current through recertification will have their rating marked inactive and are no longer eligible to use the ratings. A certificate, valid for five years, and a recertification pin
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Be an IAAP member for one or more years Maintain the criteria for attaining Member of Excellence in the current year Be active in member recruitment and must be able to provide examples Show advanced qualities of leadership in the workplace Must show excellence and professionalism in his/ her career Exemplify the core values of IAAP
Nominees will be narrowed down to a top 10. The top 10 nominees will be notified and offered a discounted rate to attend Louisville 2015. Up to three of the top 10 nominees will be chosen to receive the biggest award yet! Up to three winners (announced at Louisville 2015) will receive a complete IAAP 2016 Conference package which will include:
Premium Registration The total cost of transportation (airfare, shuttle/taxi to and from airport) Hotel costs for the duration of the conference
**As an alternate prize, if a winner is unable to attend the conference IAAP will provide the same package for TEC: transportation, hotel, registration.
22 September 2014
H OUSEHOLD T IPS
Use a mixture of vinegar and cold water to scrub water stains off of leather.
The simplest way to slice a bunch of cherry tomatoes is to sandwich them between two plastic lids and run a long knife through all of them at once!
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AN
ADMINISTRATIVE PROFESSIONAL IS :
Auditor Budget Manager Caterer Diplomat E ducator F ire fighter Graphic artist Hoop jumper I nternet expert J uggler Kitchen liaison L ifeguard Mind reader Newsletter editor Organizer-in-chief P urchasing agent Quality control supervisor Researcher S preadsheet designer Travel agent Umpire Volunteer coordinator Webmaster Xerox specialist Year-end report compiler Z ookeeper Thank you, admins -- you keep business humming!
East Coast Admins
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Leading Administrative Professionals
E AST C OAST E XCELLENCE “Administrative Assistants: Individuals who are responsible for administrative tasks and coordination of information in support of an office-related environment and who are dedicated to furthering their personal and professional growth in their chosen profession.”
When the winds of change blow do we lean in and fight, or harness the change and sail off on an adventure?
Don’t have a membership at Clovelly? No worries—you don’t have to join the club to take advantage of our business facilities. We welcome anyone and everyone. Although once you go there, we can’t guarantee you won’t want to become a member. Out gorgeous grounds and inspiration setting might just make a golf player (and member) out of you someday.
Contact our Director of Events and Corporate Sales at 722-9023 to book your next business event. Or visit Clovelly.ca
22 September 2014
[email protected]
E VENTS C ALENDAR Mon, 8 September 2014 General Chapter meeting
20-26 April 2014 Administrative Professionals Week
** Tue, 14 October 2014 ** Guest Speaker: Shirley Smith
** Wed, 23 April 2014 **
Respect in the Workplace
Administrative Professionals Day
GJ Cahill’s offices
** Registration is required for all education sessions **
** Sat, 8-9 November 2014** ECD Leadership Conference, Halifax
Change Management
IAAP defines administrative professionals as individuals who are responsible for administrative tasks and coordination of information in support of an office-related environment.
** Mon, 10 November 2014** Guest Speaker: Corina Osborne-CAP OM
Change Management College of the North Atlantic
Sun, 14 December 2014 Holiday Reception Date & place to be confirmed
** Mon, 12 January 2015 ** Webinar
How do they do that? Secret tech weapons for Administrative Professionals GJ Cahill’s offices
** Mon, 9 February 2015 ** Guest Speaker: Linda Smith, CAP-OM
Organization & Planning
The administrative professional anticipates needs, connects stakeholders, tracks details, delivers results and ensures that business gets done. By meeting regularly we gain valuable insight and information to navigate changing technology, enhance interpersonal skills and develop a greater understanding of the business community.
** Please note: ALL education sessions are free for the members this year!!! ** Non-members will pay a fee of $25 per session. Additional information on our education sessions will be provided through email, Facebook and the East Coast Admins web-site
College of the North Atlantic
** Mon, 9 March 2015 ** MEMBER RETREAT
Final Chapter meeting & closeout
For information on joining the IAAP East Coast Admins Chapter, go to one of the following: [email protected] or www.eastcoastadmins.ca
22 September 2014
[email protected]
members WORLDWIDE. They can go to any meeting in any city and know what to expect. When you go on the website, you find forums for the 20-somethings, 30-somethings, 40-somethings, office workers, stay-athome-moms (or dads), etc. You are able to talk to people Well….I’m back from EFAM…..and what an experience!!! through the online community and share tips, tricks, Between the 6:00 a.m. power walks, breakfast meetings, recipes, encouragement and so much more. You can pay a education sessions, keynote speakers, networking, etc., it was fee to just attend the personal meetings, you can pay a a very full week. In between it all, we did have a lot of lively different fee to just be online, you can pay a third fee to do discussions around the revitalization of IAAP. I hope you both. You can purchase all WW label products, or you have had a chance to review the “Update Announcement on can choose to find your own comparable product. You can the IAAP Restructure” which is now on the IAAP website. work hard to work at a location or be a meeting leader. Or It seems the IAAP Board of Directors did listen to a lot of not. The choice is yours. concerns the membership had about the restructuring when it was first announced and have changed some of their plans How does this compare to IAAP? The new structure will accordingly. If you haven’t already done so, I encourage open up IAAP for us to be members of the global you to review it. organization. We can float from one branch to another
OUR PRESIDENT ‘S TAKE ON EFAM
and have the same experience. We can form LANs that will provide the more local location interaction that we all crave. And the leadership possibilities are numerous. Want to lead a group of admins to learn how to create pivot tables? Contact HQ. Want to lead a group of IAAP members in monthly meetings? Sign right up. Want to practice event planning? Get a LAN together and put on APD event. Want to be a mentor? There's a forum for that. Want to learn about the latest on smart phones and The bottom line is that this revitalization is going to happen. tablets, there will be a forum for that. Want to connect It is all still a bit overwhelming, but the more we discuss it with all the new friends you made at EFAM (Hi, Linda, and start making some plans, the more it should start to my Stretch Buddy!)? The online community plus events in come together. There are still bugs to be worked out, and other areas of the country will allow you to do that! it’s going to take work and patience to get through this year, Traveling to Idaho and want to connect with IAAP so I hope you’re all with me on this. members? You'll be able to attend their LAN events as a We will have our first Chapter meeting in early September, member of IAAP. You, me, and the other IAAP members and we’ll send out the invitation within the next few weeks. can make it happen. CREATE THE SPACE TO MAKE If you have any questions about the revitalization, please feel POSITIVE EXPERIENCES HAPPEN. free to e-mail me or Gayle Johnston, or please bring them This restructure is a great opportunity for all of us to make up at our Chapter meeting. this organization what we want it to be, and to help new Cheers, members have the opportunity shape this structure to one Debbie that benefits all administrative professionals on into the President, East Coast Admins future. We are not losing anything. We will still have East Coast Admins Chapter Networking, Education and Leadership opportunities. We are keeping the elements that build us up, as an organization and as admins. One of the biggest updates they have made is the decision to allow Chapters to dissolve as late as April 30, 2015. This will give every Chapter a chance to have their last AP Day as a Chapter. With this in mind, our Chapter will continue this year the same as any other year, while, at the same time, making plans as to how we dissolve the Chapter and, hopefully, apply to be a Local Area Network (LAN) once the revitalization kicks in.
A SHARED PERSPECTIVE I was privileged to attend EFAM this last week. There was a lot of discussion and a lot of speculation. I've come to a realization about this restructure: Have any of you been to Weight Watchers? Have you been on the Weight Watchers website (and used it?). Weight Watchers has thousands of members worldwide, but these members are not a part of just the WW on 1st & Main location. They are
There is a lot of work to do. I am looking forward to being a member of IAAP, not defined (or confined) by my chapter or division (or even branch) affiliation. Jennifer Cormier, CAP Lead Administrative Professional Omaha, NE United States 68197-1057
22 September 2014
FAQ S
learn@iaap learn@IAAP is your opportunity to take advantage of on-demand and live content and webinars on a schedule that fits your needs. We’ve taken care of all the planning for you. Topics, content, scheduling, industry-experts – the works. All you have to do is register, add it to your calendar, then listen in.
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A. Each on-demand webinar, which is 60, 75, or 90 minutes in length, is $49 for members and $99 for nonmembers. Other course offerings are priced individually. In instances where the content is sponsored, it will be offered at a lower rate. Obviously, being a member of IAAP offers the best deal for any purchase – bottom line.
Access hours of on-demand webinars, in a variety of Q. I’m certified – can I get recertification points for any technology, leadership, office skills and more topics to help webinar or course? you develop your career strengths – continuing to make you the go-to expert in your office. A. A vast majority of the education offered in our ondemand learning portal is approved for recertification. You Most webinar sessions qualify for recertification points will need to pass a short quiz (you’ll have two chances); (check the course description to know how many). As a once you pass that, you will be able to print a Certificate of benefit of membership, each webinar is significantly disCompletion directly from your on-demand learning profile, counted. which will show the recertification points approved for each Not an IAAP member? Join today and start saving. If you session. The description of each product also includes how have a topic you’d like to suggest, email: many recertification points have been approved.
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Start times:
Q. Where can I suggest additional topics you should be offering?
2 p.m. Eastern (add 1 1/2 hour for NL) 1 p.m. Central 12 p.m. Mountain 11 a.m. Pacific 10 a.m. Alaskan
A. We want your feedback and input as we build IAAP’s live and on-demand educational content. Let us know your thoughts at [email protected]
For full detail visit the IAAP website. Q. What are the prices of the on-demand webinars and courses?
U PCOMING L IVE W EBINARS
It’s App-tastic: 60 Apps in 60 Minutes Wednesday, October 1, 2014 - 1:00pm Minute-Taking: Inside and Outside the Boardroom Wednesday, October 1, 2014 - 1:00pm Microsoft Access Wednesday, October 15, 2014 - 1:00pm Managing Multiple Bosses Wednesday, November 5, 2014 - 1:00pm
22 September 2014
M EMBER
OF
Revised Criteria as of 11 June 2014 Program date begins 15 June 2014.
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E XCELLENCE 8. Be an Association Influencer for the current year. 9. Serve on an IAAP working group for the current year.
The deadline for submitting the Member of Excellence Application is June 15, 2015. Submissions must be made online using the online submission form.
10. Participate in an IAAP HQ sponsored informational/ training webinar (such as a Town Hall webinar) and provide a short explanation of topics the webinar covA Member of Excellence will receive a PDF certificate and ered. Member of Excellence logo. A Member of Excellence will attain a minimum of 8 of the following 14 criteria: 11. Contribute to OfficePro, a web community blog (as a writer), or be featured in a member spotlight in the web 1. Hold a current CAP certification. community or OfficePro. 2. Attend at least one professional educational workshop, seminar, webinar, or conference (at least 60 minutes in length) and provide a short paragraph on how the training relates to your job or your role in IAAP. It can be an IAAP or non-IAAP workshop, seminar, or conference.
12. Demonstrate excellence in the workplace (employee recognition, letter from a boss).
3. Serve as a chapter, division, or international officer, committee chair, or committee member, The Foundation of IAAP board, or a committee of The Foundation of IAAP. Serve on a college/university advisory board for the office administrative program. (Any one of the above)
14. Support The Foundation of IAAP (donation, participation in the Amazing Ride, item donation to the Silent Auction).
4. Conduct a public career/workplace/profession related presentation, program or training at least 60 minutes in length. (Note that the presentation does not need to qualify for recertification points). Provide a short paragraph describing your presentation, program, or training event. This may be a presentation on IAAP membership if made to an organization outside of IAAP.
13. Serve as a leader at work or in another organization. (such as: United Way, community service organization, work place committee)
NOTE: The IAAP does random audits on Member of Excellence submissions, so it is a good idea to keep your documentation handy just in case you are the lucky person picked for an audit.
Hit the MARK!
5. Attend a minimum of eight (8) IAAP chapter, division or international sponsored meetings, programs or events, or webinars. Committee meetings may count for this criterion, but the meetings must be at least 1 hour in length. 6. Recruit at least one new member. 7. Integrate IAAP membership and involvement into annual performance plan or review.
"Cherish your visions and your dreams as they are the children of your soul, the blueprints of your ultimate achievements." Napoleon Hill
22 September 2014
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R EVITALIZATION T IMELINE A UG 2015 J UL 2015
S EP 2014
Louisville 2015 Inaugural Leadership Academy is launched J UN 2015
O CT 2014
ALL Divisions dissolve
M AY 2015
N OV 2014
Application for LANs (opens 1 May; closes 31 May)
Application for Branch Advisors (opens 1 Nov ; closes 30 Nov) D EC 2014
A PR 2015 TEC15: La Jolla, Ca Deadline for ALL Chapters to dissolve (30 Apr) M AR 2015 TEC15: Austin, Tx TEC15: Kansas City, Mo
J AN 2015 F EB 2015 TEC15: Clearwater Beach, Fl
Fall 2014 Governance & Leadership Committee Working
Group Creation of IAAP Approved Speakers Database Criteria for Local Area Networks (LANs) released Membership Models & Pricing Working Group More information released about the Governance & Leadership Committee
Spring 2015 Branch advisor conference in Kansas City More information about Special Interest forums
(SIFs) & how to be a member-facilitator
Summer 2015 SIFs operation Branches fully operational Details on online submission for member to re-
ceive recertification points IAAP restructuring complete!
22 September 2014
IAAP - R ESTRUCTURING Our association is needed more now than ever, and so are the resources, training and professional development we provide. At a time when we are in demand, it is also the time to critically look at IAAP, how we are structured and how we deliver member value.
AND
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R EVITALIZATION
branches that meet minimal critical mass required for formation, will replace chapters, divisions and districts. We need input from the members in defining the scope, size and how the branches will operate. But most importantly, these branches will be critical in delivering new educational resources and offerings.
Over the last 18 months and through extensive research, surveys and focus groups that ultimately culminated in the Futures Conference, we came away with one key take-away. In order to survive and remain relevant, we must reimagine IAAP. We must do what we do better than we ever have before.
The board of directors met several times over the last eight months, via conference call and in-person meetings, to determine the very first steps in revitalizing our association. Armed with the excellent work from data-driven information, the Futures Conference and the working groups, the board worked around the clock with the best consultants in the association industry to lay the groundwork for a revitalized IAAP and a new organizational structure.
For a complete list of questions and answers, please visit:
As of today, how has the organization’s structure changed? And how does it impact me? The new IAAP won’t happen overnight, nor would we want it to. Today signifies the start of a yearlong initiative where we will create platforms for you, the membership, to help us define IAAP and our future path. The IAAP Board of Directors, along with input from members along the way, was successful in building the framework to get us to the new and revitalized IAAP. They focused on areas that were operating on a broken model and not reflective of association standards and best practices. This included action in the following areas:
Transitioning the association to a member-centric organization and a one-member, one-vote model. We’re shifting the organization from a hierarchical one to a member-centric one. We feel strongly that everyone in the organization should have his and her voice heard. Starting with elections for the 2015-16 board, IAAP will be a one-member, one-vote organization, electing the board of directors directly. Introducing a new model in which IAAP is divided into branches. Our membership is active and we have many, many more divisions, districts and chapters than most organizations; and more than is stipulated in association best practices. Although engagement is good, it’s not evenly distributed across North America. With so many entities, our association has become disjointed and disconnected. No two membership experiences are the same. The solution is that
Created a new Governance and Leadership Committee to provide a mechanism in which to train and vet new leaders for the association. If you’ve always wanted to be a leader on the board of directors but didn’t want to spend 20 years getting there—this new process will help guide you through the leadership journey.
R ESTRUCTURING AND R EVITALIZATION H OW IT E FECTS THE C HAPTERS http://community.iaap-hq.org/communities/resources What will constitute a branch? What will the criteria be? How will they be drawn? How can members be physically active in a branch? A working group on the branches has just formed and will be determining criteria, reporting to the board of directors in June. Details will be available no later than EFAM 2014. We anticipate that members will be able to be active in a branch. No successful association runs without committed volunteers. We know this. We want and need your service. We ask for your patience while details are determined. This working group consists of current and incoming division presidents, current and past chapter presidents and members who have not served in a leadership role. How will the new branches be funded? We anticipate that funding will come from IAAP dues (not branch dues) and from event registration fees. The board of directors has received input from the dues working group and is currently weighing their input. Who will run the new branches? We anticipate that branches will have volunteer branch advisors that help to run the branch as well as educational programming advisors to help with content selection, but this has yet to be determined.
22 September 2014
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R ESTRUCTURING AND R EVITALIZATION H OW IT E FECTS THE C HAPTERS How will we be able to network? Members will be able to network through conferences, face-to-face branch events, localized Special Interest Groups (SIG) and online through the IAAP Web Community. For example, let’s imagine that a branch sees the need for a mentorship SIG and puts in place the leadership and venue for new admins to connect to seasoned one—or reverse mentoring where the young teach the seasoned. This will self-form and meet as often as the local group determines it needs to meet. A SIG might decide to meet to exchange job leads; technology advances; social networking tips and tricks or to practice giving that presentation in front of a group—just to name a few ideas. We anticipate the SIG to meet specialized needs of the area where they’re located. Again, all this has yet to be finalized, but please know that “connecting” is part of the core purpose of IAAP. We want members to connect in meaningful ways that advance their careers. How will content offered at the branch level be selected? In 2012 we formed a member-driven working group that determines the education for IAAP conferences. We anticipate something similar for the branch-level education. Will there be monthly meetings at all? The self-forming SIFs that will meet on a local level may choose to meet monthly. We do not anticipate monthly meeting of branches. Is everything becoming web-based and no face-to-face contact? Not at all. Face-to-face contact is very important. IAAP wants to create opportunities for members to interact outside of the internet. How will Administrative Professionals Week (APW) be hosted in the future? APW will be hosted by branches and through headquarters. We want to celebrate the profession and the hard work that our members put in every day. That is not going to change. What additional professional training will be offered? Will it be affordable? We will be hosting more than one TEC in 2015 in different locations (it will be the same content repeated) to make it easier for attendees to partici-
pate/attend. Additional education will be offered through an on-line and on-demand web-based learning portal. Pricing will be competitive within the market with significant discounts for members. We will continue to add other educational face-to-face opportunities. How will one continue to grow by speaking in front of a group or being a president of a chapter? The core purpose of IAAP is to…“ensure individuals working in office and administrative professions have the opportunity to connect, learn, lead and excel.” We are committed to providing all aspects of our core purpose for members. One can grow by volunteering to serve in working groups, in Special Interest Groups and other positions within IAAP. After chapters are dissolved, can groups of members coordinate from time to time for educational opportunities and be approved through HQ for recertification points? Or will recertification points only be offered through IAAP-HQ? We will not be processing requests for individuals who get together for education. The branches will be set up to provide education, we anticipate TEC to be on a regional level, we will continue to provide webinars, and plan to add additional on-demand education. Why were all chapters painted with the “not all membership experiences were positive” when there are chapters who are functioning properly ? We have always acknowledged that there are AMAZING chapters in IAAP. However, unfortunately those are the minority. It’s imperative for IAAP to create a cohesive brand and consistent experience for members and attendees when they are attending IAAP programming, which is why chapters will go away and the new branch structure will be put into place. How do we go about recruiting new members unless we have a home base for potential members? IAAP member benefits will not change, and there will still be a local component with opportunities to connect through the branches. Encourage members to join because of the member benefits, professional development, and opportunities to learn online and at in-person events provided by the branches and through IAAP conferences.
22 September 2014
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R ESTRUCTURING AND R EVITALIZATION H OW IT E FECTS THE C HAPTERS CONTINUED How closely will IAAP HQ be taking into consideration Canadian geography when contemplating ‘branches’? The ECA Chapter, for example, is on the island of NL with the only access to the mainland being a very expensive plane ride, or an eight-hour drive and then six-hour ferry ride. Small communities are a challenge for any association that strives to include all members. We have been, and will continue to be, committed to Canada as a part of IAAP. How will you prevent the branches from ending up having the exact same problems as the chapters currently have? (becoming social entities - especially with your SIGs, leadership burnout, lack of attendance, etc.) We anticipate branches avoiding the problems of chapters because there will not be governance the same as we have now. There will be fewer meetings so programming across the branches will be standardized. We do not anticipate the Special Interest Group being “branded” IAAP. While we anticipate giving branches a slate of SIGs they can form, these will be self-governing and will meet independently. So, for example, when a potential member comes to a branch meeting, all they will see and take part in is education, professional development and networking that looks the same as any branch they may walk into. Any planning for the next branch meeting will not take place at the meeting, as does so now in many meetings. If a certain branch has a SIG on social networking in the workplace, this forms through the people in a branch area, not through headquarters. New members can go or not but it’s not a branded IAAP
event; it’s an associated event.. What happens to the monies in the Chapter bank accounts upon the dissolution planned for December 2014? That depends on what is written in your chapter/ division bylaws. Our model bylaws state that funds go to IAAP or the Foundation or be spent at the chapter level on education consistent with IAAP’s core purpose. If the division bylaws state that funds go to the chapters in the division if the division is dissolved, then the bylaws need to be amended. Will student chapters at colleges disband too? Corporate chapters? Yes. All chapters will dissolve. We are moving to a new branch structure.
Will HQ allow chapters to make changes to their current bylaws in the area of: “Dissolution of the Chapter” to indicate remaining chapter funds be provided to the division if a conference is being hosted? If you want to earmark your funds to go the division for education, it’s fine. In addition, if chapters and divisions do not have a dissolution clause in their bylaws, they should amend their bylaws to include a dissolution clause in one of three ways:
In the event of dissolution, abandonment, or termination of the [chapter/division], no income, contribution, or other revenue or funds shall inure to the benefit of any individual or of any group not affiliated with IAAP, and any and all assets then possessed by the [chapter/division], after current indebtedness has been paid, shall go and be delivered forthwith to IAAP for the advancement of IAAP members. In the event of dissolution, abandonment, or termination of the [chapter/division], no income, contribution, or other revenue or funds shall inure to the benefit of any individual or of any group not affiliated with IAAP, and any and all assets then possessed by the [chapter/ division], after current indebtedness has been paid, shall go and be delivered forthwith to The Foundation of IAAP for the advancement of IAAP members. In the event of dissolution, abandonment, or termination of the [chapter/division], no income, contribution, or other revenue or funds shall inure to the benefit of any individual or of any group not affiliated with IAAP, and any and all assets then possessed by the [chapter/ division], after current indebtedness has been paid, shall go and be delivered forthwith equally to The Foundation of IAAP and to IAAP for the advancement of IAAP members.
For a complete list of questions and answers, please visit:
http://community.iaap-hq.org/communities/resources *IAAP Strategic Plan 2013-2018 - Goal #3 – Professional Development and Certification*
22 September 2014
CERTIFICATION CAP Exam – Computer-Based Training. One of the initiatives of our Strategic Plan 2013-2018 is to move our CAP certification exam and OM specialty exam from paper and pencil testing to computer-based testing. We are excited to announce that we currently plan to move to computer-based testing in 2015. We can’t share a lot of specifics yet; however, we can say that computerbased testing will be done through a company with secure testing centers and a consistent delivery system, with testing locations throughout North America. In order to make this a smooth transition, we will not be providing testing for CAP certification or the OM specialty in November 2014. As such, the only test date in 2014 will be the upcoming May exams.
ACHIVE AWARDS The IAAP Achievement Awards are new this year. IAAP members who have demonstrated achievement over the course of the fiscal year are selected through a nominations process to receive the IAAP Achievement Award. This awards program recognizes contributions and achievements that exemplify IAAP’s vision, core purpose, core values, and applauds excellence in the administrative profession. Each award will be based on a number of criteria with specifications for submitting applications, which will be decided upon by a working group. Nominations: Peers nominate a fellow member by an online submission process. Nomination Criteria: Criteria a member MUST meet to be considered for this award:
Also, with the change to computer-based testing, we will be changing our application deadline dates and the actual exam dates. Our plan right now is to offer the exams in March and September, replacing our current schedule of May and November.
This is an exciting change for our certification program, and we know there will be many questions. Once all of the details are finalized, we will provide updated information. Our goal is to have this information available by EFAM 2014
Recertification: The Key to Continued Professionalism. Professional certification attests to the competence of those in a given profession. To ensure maintenance of these high standards, periodic reassessment is used to verify that competencies are maintained. For IAAP certification, that reassessment is accomplished through a program of recertification. Recertification is required every five years to keep their professional certification status. Points are earned in the categories of continuing Education, Other Certifications, and Leadership. A total of 60 points are required every five years. The IAAP certification makes a powerful statement of both meeting initial high standards and maintaining those standards through recertification. All individuals who applied for certification January 1, 1988, or later are required to recertify. Individuals not keeping current through recertification will have their rating marked inactive and are no longer eligible to use the ratings. A certificate, valid for five years, and a recertification pin
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Be an IAAP member for one or more years Maintain the criteria for attaining Member of Excellence in the current year Be active in member recruitment and must be able to provide examples Show advanced qualities of leadership in the workplace Must show excellence and professionalism in his/ her career Exemplify the core values of IAAP
Nominees will be narrowed down to a top 10. The top 10 nominees will be notified and offered a discounted rate to attend Louisville 2015. Up to three of the top 10 nominees will be chosen to receive the biggest award yet! Up to three winners (announced at Louisville 2015) will receive a complete IAAP 2016 Conference package which will include:
Premium Registration The total cost of transportation (airfare, shuttle/taxi to and from airport) Hotel costs for the duration of the conference
**As an alternate prize, if a winner is unable to attend the conference IAAP will provide the same package for TEC: transportation, hotel, registration.
22 September 2014
H OUSEHOLD T IPS
Use a mixture of vinegar and cold water to scrub water stains off of leather.
The simplest way to slice a bunch of cherry tomatoes is to sandwich them between two plastic lids and run a long knife through all of them at once!
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AN
ADMINISTRATIVE PROFESSIONAL IS :
Auditor Budget Manager Caterer Diplomat E ducator F ire fighter Graphic artist Hoop jumper I nternet expert J uggler Kitchen liaison L ifeguard Mind reader Newsletter editor Organizer-in-chief P urchasing agent Quality control supervisor Researcher S preadsheet designer Travel agent Umpire Volunteer coordinator Webmaster Xerox specialist Year-end report compiler Z ookeeper Thank you, admins -- you keep business humming!
