Nexthink Baseline Service
NEXTHINK BASELINE SERVICE SUMMARY
Nexthink Baseline Service HARNESS YOUR ENVIRONMENT USING END-USER DATA & ANALYTICS FOR SUPERIOR INSIGHT Todays IT environments are complex and changing so fast IT executives can’t rely on simple point-in-time snapshots of data or traditional technologies alone for decision-making. Decision-makers need meaningful insight that comes from baseline history and real-time IT analytics so they can make timely IT business decisions that will positively impact the end-user experience and save money. As a pioneer in end-user IT Operations Analytics (ITOA) and a Gartner Cool Vendor, Nexthink offers customers the opportunity to experience these benefits with our Nexthink Baseline Service (NBS). The service delivers key insights using IT analytics that will demonstrate the value of the product and allow you to start making better informed IT and IT security decisions.
IMMEDIATE RESULTS, UNPARALLELED VISIBILITY The NBS service is a consultative exercise where we work with key stakeholders in your business to identify areas where Nexthink analytics can provide business value and actionable insight – all before making a purchasing commitment. Typical engagements involve supporting IT operational improvement initiatives including proactive problem management, IT transformation programs for application deployments and system migrations, IT security and enhancing your end point threat detection capabilities. At the start of the NBS engagement, we establish the Nexthink platform in your environment, collect data from a representative set of devices, and show some early findings. The technology is non-intrusive, quickly deployable and scalable to support the largest enterprise environments. Next, we focus on configuring Nexthink to match your specific requirements. This includes providing an initial set of custom dashboards and investigations built on the Nexthink platform. Through this process we provide knowledge transfer – building your capability to analyze and consume the data yourself. We also work hand-in-hand with your team to understand how different parts of your organization can benefit from the insight we are providing. Typically, this involves working with a designated “broker” who can facilitate introductions to different IT functional stakeholders in your organization. With an understanding of the needs of your broader team, we are able to provide additional value as well as a more comprehensive report and final presentation at the end of the NBS detailing specific findings and some recommendations aligned with your business requirements and IT goals.
Smarter IT through analytics
www.nexthink.com
LONGER TERM STRATEGIC VALUE Typically, the business case supports the idea of extending the scope of Nexthink to the whole organization and using Nexthink on a longer terms basis. At this stage, customers benefit from using Nexthink Professional Services to scale the implementation to the wider organization and building on the NBS. This includes optimizing the implementation and integrating actionable data into new or existing IT processes and tools. We want to help you ensure that Nexthink becomes a part of your business and is available to support usual IT practices that provide ongoing and strategic value. The NBS is often just the starting point in a journey towards having a fully operational system that provides your organization with new insights into how to manage and secure your environment, improve the end user experience and reduce costs.
“The NBS was a great success and gave us the real-time IT analytics we needed to put a business case forward to management. We identified the real financial cost savings and not just the gains in terms improved productivity or customer experience.” General Manager Major Global Media Company
SOME EXAMPLES OF TYPICAL NBS REPORTING AND ANALYSIS Compliance: zz Domain users with local admin privileges zz Versions of IE and Java that are accessing a specific service, and the comparative response times per version zz Devices kept on overnight zz Detection of underutilized local printers zz Software license consolidation (installed vs. used) and compliance (installed vs licensed) dashboards
Smarter IT through analytics
www.nexthink.com
Security zz Devices with malware activity zz List of binaries showing malware activity zz List of devices with anti-virus/anti-spyware outdated zz List of devices with AV/anti-spyware RTP off zz List of devices with no AV/anti-spyware zz Applications/devices with proxy bypass attempts zz Applications/devices successfully bypassing proxies zz Applications/devices accessing potentially harmful domains zz Windows security center issues (firewall settings) zz Users using unauthorized cloud storage software zz Microsoft Update survey (last Windows update) Project Support (for example a migration or application deployment project) zz Number of devices using the new service or application zz Devices with issues using the new service or application zz Adoption rate of the new service or application zz Devices still using the legacy application or service zz Login and boot-times for devices consuming the new application or service
Smarter IT through analytics
www.nexthink.com
Proactive IT zz Devices running low on disk space zz Devices with low S.M.A.R.T. index zz Devices with capacity issues (CPU, Memory) zz A list of suggested remediation actions based on findings
“We are very happy with Nexthink, the product, the service and support received during the NBS. The help building the business case was fantastic. The feedback from the team who use the product on a regular bases is that Nexthink is fantastic and gives them visibility to help resolve issues.” General Manager Major Global Media Company
THE COMPUTERWORLD HONORS PROGRAM
Nexthink and the Nexthink logo are trademarks of Nexthink S.A. Copyright ©2016 Nexthink S.A. All rights reserved. 2016-03
Smarter IT through analytics
www.nexthink.com
Nexthink Baseline Service HARNESS YOUR ENVIRONMENT USING END-USER DATA & ANALYTICS FOR SUPERIOR INSIGHT Todays IT environments are complex and changing so fast IT executives can’t rely on simple point-in-time snapshots of data or traditional technologies alone for decision-making. Decision-makers need meaningful insight that comes from baseline history and real-time IT analytics so they can make timely IT business decisions that will positively impact the end-user experience and save money. As a pioneer in end-user IT Operations Analytics (ITOA) and a Gartner Cool Vendor, Nexthink offers customers the opportunity to experience these benefits with our Nexthink Baseline Service (NBS). The service delivers key insights using IT analytics that will demonstrate the value of the product and allow you to start making better informed IT and IT security decisions.
IMMEDIATE RESULTS, UNPARALLELED VISIBILITY The NBS service is a consultative exercise where we work with key stakeholders in your business to identify areas where Nexthink analytics can provide business value and actionable insight – all before making a purchasing commitment. Typical engagements involve supporting IT operational improvement initiatives including proactive problem management, IT transformation programs for application deployments and system migrations, IT security and enhancing your end point threat detection capabilities. At the start of the NBS engagement, we establish the Nexthink platform in your environment, collect data from a representative set of devices, and show some early findings. The technology is non-intrusive, quickly deployable and scalable to support the largest enterprise environments. Next, we focus on configuring Nexthink to match your specific requirements. This includes providing an initial set of custom dashboards and investigations built on the Nexthink platform. Through this process we provide knowledge transfer – building your capability to analyze and consume the data yourself. We also work hand-in-hand with your team to understand how different parts of your organization can benefit from the insight we are providing. Typically, this involves working with a designated “broker” who can facilitate introductions to different IT functional stakeholders in your organization. With an understanding of the needs of your broader team, we are able to provide additional value as well as a more comprehensive report and final presentation at the end of the NBS detailing specific findings and some recommendations aligned with your business requirements and IT goals.
Smarter IT through analytics
www.nexthink.com
LONGER TERM STRATEGIC VALUE Typically, the business case supports the idea of extending the scope of Nexthink to the whole organization and using Nexthink on a longer terms basis. At this stage, customers benefit from using Nexthink Professional Services to scale the implementation to the wider organization and building on the NBS. This includes optimizing the implementation and integrating actionable data into new or existing IT processes and tools. We want to help you ensure that Nexthink becomes a part of your business and is available to support usual IT practices that provide ongoing and strategic value. The NBS is often just the starting point in a journey towards having a fully operational system that provides your organization with new insights into how to manage and secure your environment, improve the end user experience and reduce costs.
“The NBS was a great success and gave us the real-time IT analytics we needed to put a business case forward to management. We identified the real financial cost savings and not just the gains in terms improved productivity or customer experience.” General Manager Major Global Media Company
SOME EXAMPLES OF TYPICAL NBS REPORTING AND ANALYSIS Compliance: zz Domain users with local admin privileges zz Versions of IE and Java that are accessing a specific service, and the comparative response times per version zz Devices kept on overnight zz Detection of underutilized local printers zz Software license consolidation (installed vs. used) and compliance (installed vs licensed) dashboards
Smarter IT through analytics
www.nexthink.com
Security zz Devices with malware activity zz List of binaries showing malware activity zz List of devices with anti-virus/anti-spyware outdated zz List of devices with AV/anti-spyware RTP off zz List of devices with no AV/anti-spyware zz Applications/devices with proxy bypass attempts zz Applications/devices successfully bypassing proxies zz Applications/devices accessing potentially harmful domains zz Windows security center issues (firewall settings) zz Users using unauthorized cloud storage software zz Microsoft Update survey (last Windows update) Project Support (for example a migration or application deployment project) zz Number of devices using the new service or application zz Devices with issues using the new service or application zz Adoption rate of the new service or application zz Devices still using the legacy application or service zz Login and boot-times for devices consuming the new application or service
Smarter IT through analytics
www.nexthink.com
Proactive IT zz Devices running low on disk space zz Devices with low S.M.A.R.T. index zz Devices with capacity issues (CPU, Memory) zz A list of suggested remediation actions based on findings
“We are very happy with Nexthink, the product, the service and support received during the NBS. The help building the business case was fantastic. The feedback from the team who use the product on a regular bases is that Nexthink is fantastic and gives them visibility to help resolve issues.” General Manager Major Global Media Company
THE COMPUTERWORLD HONORS PROGRAM
Nexthink and the Nexthink logo are trademarks of Nexthink S.A. Copyright ©2016 Nexthink S.A. All rights reserved. 2016-03
Smarter IT through analytics
www.nexthink.com
