Professionally Speaking
Professionally Speaking
N OV E M B E R 2 0 1 2
Board Contacts: President: Melanie Lambert Editor: Adèle Conn, CAP
od‐ [email protected] www.iaap‐ centralcanada.org
PRESIDENT’S MESSAGE N OV E M B E R 2 0 1 2 B Y M E L A N I E L A M B E RT One of the things I’ve been sharing with chapters during my visits is some of the benefits to being a member of IAAP and of a chapter in par cular. I think this associa on is fantas c, but I think I’m preaching to the converted. I’m sure each of you has your own thoughts and passions when it comes to IAAP. What drew me to IAAP? What keeps me here? What keeps me involved and passionate? The people of course, but very close behind that is the educa on. I’ve learned a lot over the last eight years, about so ware, health, challenges, other people, myself, overcoming fear … and the list goes on. The types of speakers we a ract and the topics helped me decide that I wanted to be a member. I remember a me when I was asked to speak at a leadership workshop about chapter programs. I had a few notes, but no script and when I stood up there I felt the passion in me rise and the enthusiasm from the group. I said it then and I’ll say it again – excellent programs/speakers/topics are what draws people to our mee ngs, what keeps them coming back and what helps them decide to join IAAP. Educa on is one of the founda ons of this Division. We offer leadership workshops and an educa on forum each year for the members. We want to see our members grow and learn. The Division wants to be a part of that … your enthusiasm feeds ours and ours feeds yours. Think about what types of program topics your members want. Do a survey. It doesn’t have to be long or complicated. As well, if you as a member have an idea for a topic or you hear a speaker at another event, pass that informa on along to your chapter execu ve. Your program chair will certainly appreciate the informa on and the recommenda on. Look on the HQ website and pick one of the programs that have been developed already. Read it over, add your own flare to it and offer to present it at one of your chapter mee ngs. Or be er yet – Be the One ‐ offer to do it at another chapter’s mee ng. Professionalism is the key. Engaging presenters are what keeps us mo vated, relevant topics are what is best for our employers, and laughing is what keeps us healthy.
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Melanie Lambert’s Chapter Mee ng A endance Schedule: (please note: this schedule is subject to change)
Wednesday
September 12, 2012
Tuesday
October 9, 2012
Horseshoe Falls Chapter Sudbury Chapter
Wednesday
October 10, 2012
Peel‐Halton Chapter
Thursday
November 8, 2012
O awa Chapter
Tuesday
November 13, 2012
Grand River Chapter
Wednesday
November 14, 2012
London Chapter
Tuesday
December 11, 2012
York Chapter
Wednesday
January 16, 2013
Scarborough Chapter
Thursday
February 14, 2013
North Bay Chapter
Monday
February 25, 2013
Quintus Chapter
Wednesday
March 6, 2013
Toronto Chapter
Thursday
March 21, 2013
BurlOak Bay Chapter
Monday
May 6, 2013
Barrie Chapter
Wednesday
May 15, 2013
O awa West Chapter
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Answers to last month’s crossword puzzle.
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EclipseCrossword.com
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Who Is Your Central Canada Division Board Liaison? Melanie Lambert:
Bonnie McKay, CAP‐OM: Adèle Conn, CAP:
O awa and Grand River Chapters Peel–Halton, Merle Law London and BurlOak Bay Chapters
O awa West and Scarborough Chapters
Teresa Doucet, CAP‐OM:
Quintus, Toronto and Horseshoe Falls Chapters
Peggy Bérubé:
Sudbury Nickel, North Bay, Barrie District and York Region Chapters
It's not what you gather, but what you sca er that tells what kind of life you have lived
Central Canada Division Fundraising Penny Drive Central Canada Division is having a penny drive! Help us raise funds by dona ng your pennies. Bring your pennies to your chapter mee ng when your Division President or CCD Board liaison member visits. The chapter who donates the most pennies receives an award at the end of the year. Let the penny drop, many, many, many mes in support of your Division.
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The theme for our IAAP 2012/2013 year is “Be The One”. What does Be The One mean to you? You are invited to submit an ar cle on what it means to you. This could be the ar cle you write for your Member of Excellence criteria #3: “Ac vely par cipate in the IAAP web community forum discussions or write an ar cle during the current fiscal year (minimum 200 words), and have it published in an IAAP publica on (chapter, division, or interna onal level). Recommending another author’s ar cle does not qualify.” Please send your ar cles to [email protected].
Be the One As with any organiza on, while IAAP needs members to survive; it needs ac ve, enthusias c and passionate members to succeed. Embracing the Be the One theme is a great way to rejuvenate your passion for IAAP. Think back to your first mee ng at an IAAP Chapter. Did someone greet you? Were you welcomed with enthusiasm and passion? How did that make you feel? Did no one greet you? How did that make you feel? What effort would it take for you to Be the One to make a difference to a new member’s experience? A simple smile, a friendly hello, a seat beside you at a table could make a truly big impact. Think of a me when your chapter or division needed help. Be the One to offer whatever help you can. I’ve said it before, and I’ll keep saying it. You get out of IAAP what you put into it. The more involved you are, the greater your rewards. This is what Be the One means to me: making small efforts to have a posi ve effect. Whether it’s that friendly gree ng, a helping hand during a mee ng, or chairing a commi ee – everything you do helps you Be the One that gets more out of your membership. Everything you do helps IAAP Be the One organiza on that administra ve professionals can con nue to rely on as the premier organiza on for networking and career development. Nancy Brown, CAP Central Canada Division Nomina ons Chair 2012‐2013
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IAAP REINSTATING THE MEMBERSHIP CARD FOR NEW AND RENEWING MEMBERS Star ng in January 2013, IAAP is reinsta ng the membership card for new and renewing members. We are also sending all new members (via mail) a hard copy new member packet in addi on to sending them the link for the online new member kit.
brochure and (when applicable) a flyer with current event informa on. When members renew throughout the year, they will receive a membership card with their renewal receipt. Once you receive your membership card, hold onto it. Replacement cards will cost $15. We are unable to issue cards to renewing members before your next anniversary renewal date.
‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ Emily Allen Here's how it works: IAAP Star ng in January, new and renewing members will Sr. Manager of Communica ons and Marke ng receive a membership card. New members will also eallen@iaap‐hq.org ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ receive a mailing with the current edi on of OfficePro, a member brochure, a cer fica on
The Paradoxical Commandments by Dr. Kent M. Keith People are illogical, unreasonable, and self‐centered. Love them anyway. If you do good, people will accuse you of selfish ulterior mo ves. Do good anyway. If you are successful, you will win false friends and true enemies. Succeed anyway. The good you do today will be forgo en tomorrow. Do good anyway. Honesty and frankness make you vulnerable. Be honest and frank anyway. The biggest men and women with the biggest ideas can be shot down by the smallest men and women with the smallest minds. Think big anyway. People favor underdogs but follow only top dogs. Fight for a few underdogs anyway. What you spend years building may be destroyed overnight. Build anyway. People really need help but may a ack you if you do help them. Help people anyway. Give the world the best you have and you'll get kicked in the teeth. Give the world the best you have anyway. © Copyright Kent M. Keith 1968, renewed 2001
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Succession Planning – Building Our Future Leaders How to Encourage Them Sharron Bu ler, CAP‐OM During my “career” within IAAP, I have spoken to many members about the difficulty in filling leadership roles in chapters (and divisions!). Some of our members do not volunteer to take on a leadership role within IAAP because they are already “too busy”. They hold down a full me job / they have family obliga ons / they couldn’t possibly do as good a job as [you fill in the blank]. Let’s address that last excuse. A few years before the “frigh ully” good leader took on that role, that person was probably just as insecure, overworked and shy as you feel now! Ge ng involved in the running of the chapter is a major learning experience – and a great confidence builder. You can learn how to appear confident, organized, informed – all you need to do is be open to learning! There are various organiza ons that can help members gain confidence in public speaking. Toastmasters, of course, is very well known (www.toastmasters.org). There is also “Christopher Leadership” (www.clcna onal.com) which offers classes in public speaking in ci es across the country. As well, some training organiza ons offer public speaking courses, o en as “train the trainer” courses rather than strictly public speaking. Find the course that makes you comfortable. There is an old saying “If you want to get something done, give it to a busy person.” This has proven itself to be so true since my re rement. With nothing to distract me, I o en find it difficult to focus on tasks that need doing – because I have all the me in the world to do them! I got a lot more done while I was working than I do now – and it isn’t necessarily because I don’t want to or don’t know how! I find that unless I have a looming deadline, it is very easy to procras nate. So the excuse that you are “too busy” may be the signal that you are more than capable of doing what needs to be done in a mely manner! Do you remember when you were in school and the teacher asked a ques on? The “brainy” kids always threw up their hands first but o en the teacher pointed to another student who was si ng, hand not raised, for the answer – and the answer was usually correct. This same situa on probably exists in our chapters. There are probably members in the room who are happy helping out somehow but simply do not have the confidence to volunteer. This is where ge ng to know our members is so cri cal. Ge ng to know our members is not simply a responsibility
of the current leadership team. Experienced members (who are probably also experienced leaders) are vital in iden fying members with “poten al”. Don’t wait for someone to volunteer to help at a chapter mee ng. If someone arrives early and there are tasks to be done, ask them to help! “Would you mind helping with...”. And when you ask a member to do something, never assume that they know what they are being asked to do. It is possible they don’t know – they may not have paid a en on before! Take the me to explain and answer ques ons. For example, perhaps you want them to put door prize ckets on the tables. Be sure they know how to split the cket strips. Do you sca er the cket numbers or simply distribute them sequen ally? What to do with the strip of matching ckets? If someone has never paid a en on to how a task is carried out, asking them to do it can be overwhelming! Above all, talk to the people who help out! Thank them for their contribu on. Recognize whether they would be embarrassed to be named in your public thank you at the mee ng – or would it be be er to thank “the volunteers” in general? Many chapters have contests that run for the chapter year where volunteers have an opportunity to qualify at each mee ng/event. These contests may not seem like much, but the sense of apprecia on at year end is remarkable. Remember those students I men oned back in the fourth paragraph? Well, one of the reasons students do not raise their hand is because they fear being laughed at if their answer is incorrect! Of course we all know that a suppor ve environment is key ‐ and our chapters provide this support. Everyone is encouraged to try – and not fear failure because everyone in the chapter is there to help, not judge! So keep up the good work! Provide an environment that encourages risk‐taking (and who doesn’t think public speaking is risky???). Get to know your members and bring them along the leadership trail – don’t wait for them to find it! Check the division eGroup next week for the next in the series of ar cles on Succession Planning.
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CALENDAR OF EVENTS February 15, 2013:
May CAP exam registra on deadline
March 15‐16, 2013:
Futures Conference, Anaheim, California
March 17‐20, 2013:
Tec 13—Technology Educa on Conference (formerly IAAP Spring Conference) in Anaheim, California
April 21‐27, 2013:
Administra ve Professionals Week (April 24th is AP Day)
May 4, 2013:
CAP and OM exams
May 23‐25, 2013:
Canada Division Conference (CDC), Lethbridge, Alberta, Lethbridge Lodge Hotel & Conven on Centre
July 27‐31, 2013:
Educa on Forum and Annual Mee ng (EFAM) in Anaheim, California
August 15, 2013:
November CAP exam registra on deadline
November 2, 2013:
CAP and OM Exams
May 28‐June 1, 2014:
Canada Division Conference (CDC), PEI
July 26‐30, 2014:
Educa on Forum and Annual Mee ng (EFAM) in Milwaukee, Wisconsin, Milwaukee Conven on Center
July 25‐29, 2015:
Educa on Forum and Annual Mee ng (EFAM) in Louisville, Kentucky, Kentucky Interna onal Conven on Center
Are you planning to a end CDC 2013 in Lethbridge? Below is a link for hotel registra on at the Lethbridge Lodge for CDC 2013. It is directly linked to our specific conference, so there is no need for a "code". h p://booking.ihotelier.com/istay/istay.jsp? groupID=857636&hotelID=6875
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CENTRAL CANADA DIVISION – MEMBERSHIP REPORT July to October 2012 June 30, 2012 showed a total membership of 623 members across all categories, including Division Members at Large. While there was some fluctua on from July to September, by the end of October the division membership total is a net posi ve – eight (8) addi‐ onal members.
The Bluewater Sarnia Chapter closed in August and many of the remaining members trans‐ ferred to Member at Large status which is why the CCDMAL chart spiked. Some of the other fluctua ons noted in the chart above relate to members whose member‐ ship lapsed because they did not pay their dues on me – but they were reinstated a month or two later. For Member of Excellence, please remember that paying your dues on me is a mandatory criteria. And we have had a few DMALs transfer into chapters as well. We have about a month and a half le in the 70/70 recruitment program so now is the me to encourage any poten al members to sign on and save themselves some money! The new program for the 2012/13 IAAP year is focused on reten on. While the program address‐ es all members, regardless of their join date, it was developed to ensure that those members who joined between January and De‐ cember 2012 will renew a er their first year, when their fees return to the “regular” amount.
A companion chart for the membership picture is the chart for reten on shown below.
There are two things to keep in mind when looking at recruitment and reten on sta s cs: Reten on without recruitment is not growth Recruitment without reten on does not help the chapter in the long run During November, when calls for nomina ons begin to go out, we hear from many chapters that members are not stepping forward to volunteer. This is why recruitment is cri cal to a chapter’s success – new members bring new ideas and new enthusiasm. If your chapter has had success recrui ng members but cannot hold onto them past the first year, why is that? We had a number of new members join Central Canada Division chapters this year taking advantage of the 70/70 program. Will they renew at the full cost? They will if they found value in the educa on programs, a network of their peers who have made them welcome and if they have found “something” that makes their professional and/or personal life be er. Is your chapter mee ng the needs of your members? This message is not directed solely at chapter leaders. Chapter members, too, need to take an ac ve part in recruitment and reten‐ on, star ng with themselves. If you are currently a member and you are “on the fence” as to whether or not you will renew, talk to your chapter Membership Chair or President. Let them know what you are “missing” in your membership so that the chapter can try to meet your needs. As a member, have you been talking about your experiences to friends and family, le ng them know about IAAP? Have you brought a new member in to IAAP? Do you know someone who might be interested? And, of course, since it is No‐ vember, I encourage all members to consider volunteering for your chapter board (or division!) When I joined IAAP back in 2001, I never expected to be part of the leadership team but having been volunteered I now cannot imagine not having the experience of leadership in the chapter, the division and the associa on. It is so much more interes ng, so much more gra fying, and so much more educa onal to take the leadership path! And to top it off, it’s fun!! Good luck to all chapters and members as we con nue in our “Be the One” year. Let’s all “Be the One” to renew our membership and make Central Canada Division the top division in reten on! Sharron Bu ler, CAP‐OM CCD Membership Chair
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Ulla de S cker has prepared a document called “100 Traps and Trip‐Ups: Gallery of Language Pi alls”. Ulla has kindly approved our including some in Professionally Speaking. In the gallery, Ulla offers simple ps and solu ons for common errors. Ques ons and sugges ons are welcome: [email protected]. Here are the first five ps and solu ons: 1. Just because … doesn't mean. This mangling is so common most people think it's correct! WRONG: Just because you're re red doesn’t mean you should stop being ac ve in your field. CORRECT: The fact that you are re red doesn't mean you should stop being ac ve. Your status as a re red person should not imply that you stop being ac ve. SOLUTION IF YOU'RE NOT SURE: You are re red. That (fact) should not mean … Tip: Never begin a sentence with "just because". It is ok to have the phrase at the end of a sentence: Why would I 2. Comprised of. There is no such expression! WRONG: Canada is comprised of provinces and territories. CORRECT: Canada is composed of … Canada is made up of … Canada comprises … SOLUTION: In Canada, there are … Canada contains … 3. You and I ‐ You and me Why are you afraid of me? WRONG: Peter gave Susan and I a gi / Peter told Susan and I that … CORRECT: Peter gave Susan and me a gi / Peter told Susan and me that … IF STILL IN DOUBT: Insert also: Peter gave Susan and also gave me … Peter told Susan and also told me … SOLUTION: Susan and I received a gi from Peter. Susan and I heard from Peter that … 4. Its vs. It's ... It's me to put the apostrophe in its proper place ‐ and only there! WRONG: Look at this report ‐ its amazing how good the photo on it's front page looks. CORRECT: It's (it is) amazing how good the photo on its front page looks. MEMORY AID: "It is" has 4 le ers so "it's" has 4 characters. "Its" is a possessive similar to "his" ‐ 3 characters. 5. Try and. No, please don't. Please try to. WRONG: I'll try and finish the report by 3pm. [Technically means I will try something unrelated and I will absolutely finish the report by 3pm.] CORRECT: I'll try to finish the report by 3pm. SOLUTION: I'll a empt to finish the report by 3 pm. I will make every effort to finish …
Prepared by Ulla de Stricker ‐ www.destricker.com
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Become an Avery Great Results Chapter and Division Achievement Awards Winner
Avery Dennison and IAAP are excited to announce the call for entries in the 2013 Avery Great Results Chapter and Division Achievement Awards Program. Great prizes and interna onal recogni on for this program will be awarded to chapters and a division that display excellence in specific areas of opera ons such as outstanding educa onal programs, promo on of professional cer fica ons, and membership recruitment and reten on. If your chapter and division exhibit excellence in these areas, then your chapter and division should apply. Avery Dennison will award five cash prizes to chapters and one cash prize to a division. The prize money is to be used for the development of programs that focus on per nent issues facing the administra ve profession. One Division Pres ge Award of $1,000 will be presented. This award will be presented to the one winning division. One Pres ge Award of $3,000 will be presented. This award will be presented to the overall chapter winner with both chapter size categories combined. Two Dis nc on Awards of $1,500 will be presented. These two awards will be presented to a chapter with less than 40 members and to a chapter with 40 or more members. Two Honorable Men on Awards of $500 will be presented. The awards will be presented to a chapter with less than 40 members and to a chapter with 40 or more members. Every chapter that enters is a winner. Each chapter that submits an applica on and is not the recipient of a cash prize will have a dona on made on its behalf to the Founda on of the IAAP. Divisions are not eligible to receive the consola on prize of the Founda on of the IAAP dona on made on its behalf. Deadline submission for the applica ons is February 1, 2013. Applica ons must be received at IAAP Headquarters by February 1, 2013. Submit only one applica on per chapter/division; revisions or addi ons will not be accepted. Applica ons can be submi ed via e‐mail (Lgiokas@iaap‐hq.org), postal mail or overnight carrier to 10502 N Ambassador Drive, Kansas City MO 64153. Finalists will be selected by a panel of judges and forwarded on to representa ves of Avery Dennison for the final selec on. The Pres ge Award, the Dis nc on Award and the Honorable Men on Award winning chapters and the Division Pres ge Award winning division will be no fied by Avery Dennison and announced on Administra ve Professionals Day®, April 24, 2013. The winning chapter and division names will be published in an issue of OfficeProâ magazine, and in the online Connec ons newsle er. Those winning chapters and division will receive their awards at the 2013 IAAP Educa on Forum and Annual Mee ng in Anaheim, California. Applica ons and addi onal informa on can be found in the IAAP Interna onal Library. Just log in at h p:// community.iaap‐hq.org go to IAAP Library and then click Avery. We encourage ALL CHAPTERS and ALL DIVISIONS to apply for the 2013 Avery Great Results Chapter and Division Achievement Awards. Your chapters and divisions work hard to achieve great results, and we want to recognize both for their accomplishments. Ques ons concerning the 2013 Avery Great Results Chapter and Division Achievement Awards Program can be directed to Laura Giokas at Lgiokas@iaap‐hq.org. Chapter applica ons can be found at: .h p://community.iaap‐hq.org/IAAPHQ/Communi es/Resources/ViewDocument/? DocumentKey=c0595f74‐b5ea‐4165‐92f9‐68e2dbdf2ff1
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It is the VETERAN, not the preacher, Who has given us freedom of religion. It is the VETERAN, not the reporter, Who has given us freedom of the press. It is the VETERAN, not the poet, Who has given us freedom of speech. It is the VETERAN, not the campus organizer, Who has given us freedom to assemble. It is the VETERAN, not the lawyer, Who has given us the right to a fair trial. It is the VETERAN, not the poli cian, Who has given us the right to vote. It is the veteran, who salutes the flag, Who serves under the flag, And whose coffin in draped by the flag Father Dennis Edward O’Brien, Lt. Col. USMC From The American Legion Department of Louisiana
IAAP Mission Statement Enhancing the success of career‐minded administra ve professionals by providing opportuni es for growth through educa on, community building and leadership development.
Have an ar cle you’d like to include in Professionally Speaking? Have sugges ons you’d like to offer for Professionally Speaking? Did you no ce an error in Professionally Speaking? Please contact me at [email protected]. I’d love to hear from you. Adèle Conn, CAP Editor, Professionally Speaking
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EclipseCrossword.com
Across 3. 4.
Nancy Brown, CAP's position on the 2012-2013 Central Canada Division Board. Who can you send your questions to concerning the 2013 Avery Great Results Chapter and Division Achievement Awards Program? (two words) 5. What is IAAP doing with IAAP membership cards in January 2013 8. What is the name of the Avery award of $1,000 which will be presented to the one winning division. 9. A word that Nancy Brown uses in her article to describe the type of members IAAP needs. 11. What kind of results begin with Avery? 12. Who is the IAAP Senior Manager of Communications and Marketing who wrote the article on the reinstatement of the membership cards? (2 words) 13. What does Dr. Kent Keith suggest you do when the good you do today will be forgotten tomorrow.
Down 1. 2. 6. 7. 10.
Name of the magazine provided to members by IAAP. What does Central Canada Division want you to do with your pennies in our Penny Drive? What Central Canada Division Chapter does Melanie Lambert plan to visit on March 6, 2013? Which past Central Canada Division President wrote this month's "Be The One" article? (2 words) In our IAAP Mission Statement, what kind of administrative professionals are mentioned (two words) 12
N OV E M B E R 2 0 1 2
Board Contacts: President: Melanie Lambert Editor: Adèle Conn, CAP
od‐ [email protected] www.iaap‐ centralcanada.org
PRESIDENT’S MESSAGE N OV E M B E R 2 0 1 2 B Y M E L A N I E L A M B E RT One of the things I’ve been sharing with chapters during my visits is some of the benefits to being a member of IAAP and of a chapter in par cular. I think this associa on is fantas c, but I think I’m preaching to the converted. I’m sure each of you has your own thoughts and passions when it comes to IAAP. What drew me to IAAP? What keeps me here? What keeps me involved and passionate? The people of course, but very close behind that is the educa on. I’ve learned a lot over the last eight years, about so ware, health, challenges, other people, myself, overcoming fear … and the list goes on. The types of speakers we a ract and the topics helped me decide that I wanted to be a member. I remember a me when I was asked to speak at a leadership workshop about chapter programs. I had a few notes, but no script and when I stood up there I felt the passion in me rise and the enthusiasm from the group. I said it then and I’ll say it again – excellent programs/speakers/topics are what draws people to our mee ngs, what keeps them coming back and what helps them decide to join IAAP. Educa on is one of the founda ons of this Division. We offer leadership workshops and an educa on forum each year for the members. We want to see our members grow and learn. The Division wants to be a part of that … your enthusiasm feeds ours and ours feeds yours. Think about what types of program topics your members want. Do a survey. It doesn’t have to be long or complicated. As well, if you as a member have an idea for a topic or you hear a speaker at another event, pass that informa on along to your chapter execu ve. Your program chair will certainly appreciate the informa on and the recommenda on. Look on the HQ website and pick one of the programs that have been developed already. Read it over, add your own flare to it and offer to present it at one of your chapter mee ngs. Or be er yet – Be the One ‐ offer to do it at another chapter’s mee ng. Professionalism is the key. Engaging presenters are what keeps us mo vated, relevant topics are what is best for our employers, and laughing is what keeps us healthy.
1
Melanie Lambert’s Chapter Mee ng A endance Schedule: (please note: this schedule is subject to change)
Wednesday
September 12, 2012
Tuesday
October 9, 2012
Horseshoe Falls Chapter Sudbury Chapter
Wednesday
October 10, 2012
Peel‐Halton Chapter
Thursday
November 8, 2012
O awa Chapter
Tuesday
November 13, 2012
Grand River Chapter
Wednesday
November 14, 2012
London Chapter
Tuesday
December 11, 2012
York Chapter
Wednesday
January 16, 2013
Scarborough Chapter
Thursday
February 14, 2013
North Bay Chapter
Monday
February 25, 2013
Quintus Chapter
Wednesday
March 6, 2013
Toronto Chapter
Thursday
March 21, 2013
BurlOak Bay Chapter
Monday
May 6, 2013
Barrie Chapter
Wednesday
May 15, 2013
O awa West Chapter
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Answers to last month’s crossword puzzle.
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EclipseCrossword.com
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Who Is Your Central Canada Division Board Liaison? Melanie Lambert:
Bonnie McKay, CAP‐OM: Adèle Conn, CAP:
O awa and Grand River Chapters Peel–Halton, Merle Law London and BurlOak Bay Chapters
O awa West and Scarborough Chapters
Teresa Doucet, CAP‐OM:
Quintus, Toronto and Horseshoe Falls Chapters
Peggy Bérubé:
Sudbury Nickel, North Bay, Barrie District and York Region Chapters
It's not what you gather, but what you sca er that tells what kind of life you have lived
Central Canada Division Fundraising Penny Drive Central Canada Division is having a penny drive! Help us raise funds by dona ng your pennies. Bring your pennies to your chapter mee ng when your Division President or CCD Board liaison member visits. The chapter who donates the most pennies receives an award at the end of the year. Let the penny drop, many, many, many mes in support of your Division.
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The theme for our IAAP 2012/2013 year is “Be The One”. What does Be The One mean to you? You are invited to submit an ar cle on what it means to you. This could be the ar cle you write for your Member of Excellence criteria #3: “Ac vely par cipate in the IAAP web community forum discussions or write an ar cle during the current fiscal year (minimum 200 words), and have it published in an IAAP publica on (chapter, division, or interna onal level). Recommending another author’s ar cle does not qualify.” Please send your ar cles to [email protected].
Be the One As with any organiza on, while IAAP needs members to survive; it needs ac ve, enthusias c and passionate members to succeed. Embracing the Be the One theme is a great way to rejuvenate your passion for IAAP. Think back to your first mee ng at an IAAP Chapter. Did someone greet you? Were you welcomed with enthusiasm and passion? How did that make you feel? Did no one greet you? How did that make you feel? What effort would it take for you to Be the One to make a difference to a new member’s experience? A simple smile, a friendly hello, a seat beside you at a table could make a truly big impact. Think of a me when your chapter or division needed help. Be the One to offer whatever help you can. I’ve said it before, and I’ll keep saying it. You get out of IAAP what you put into it. The more involved you are, the greater your rewards. This is what Be the One means to me: making small efforts to have a posi ve effect. Whether it’s that friendly gree ng, a helping hand during a mee ng, or chairing a commi ee – everything you do helps you Be the One that gets more out of your membership. Everything you do helps IAAP Be the One organiza on that administra ve professionals can con nue to rely on as the premier organiza on for networking and career development. Nancy Brown, CAP Central Canada Division Nomina ons Chair 2012‐2013
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IAAP REINSTATING THE MEMBERSHIP CARD FOR NEW AND RENEWING MEMBERS Star ng in January 2013, IAAP is reinsta ng the membership card for new and renewing members. We are also sending all new members (via mail) a hard copy new member packet in addi on to sending them the link for the online new member kit.
brochure and (when applicable) a flyer with current event informa on. When members renew throughout the year, they will receive a membership card with their renewal receipt. Once you receive your membership card, hold onto it. Replacement cards will cost $15. We are unable to issue cards to renewing members before your next anniversary renewal date.
‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ Emily Allen Here's how it works: IAAP Star ng in January, new and renewing members will Sr. Manager of Communica ons and Marke ng receive a membership card. New members will also eallen@iaap‐hq.org ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ receive a mailing with the current edi on of OfficePro, a member brochure, a cer fica on
The Paradoxical Commandments by Dr. Kent M. Keith People are illogical, unreasonable, and self‐centered. Love them anyway. If you do good, people will accuse you of selfish ulterior mo ves. Do good anyway. If you are successful, you will win false friends and true enemies. Succeed anyway. The good you do today will be forgo en tomorrow. Do good anyway. Honesty and frankness make you vulnerable. Be honest and frank anyway. The biggest men and women with the biggest ideas can be shot down by the smallest men and women with the smallest minds. Think big anyway. People favor underdogs but follow only top dogs. Fight for a few underdogs anyway. What you spend years building may be destroyed overnight. Build anyway. People really need help but may a ack you if you do help them. Help people anyway. Give the world the best you have and you'll get kicked in the teeth. Give the world the best you have anyway. © Copyright Kent M. Keith 1968, renewed 2001
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Succession Planning – Building Our Future Leaders How to Encourage Them Sharron Bu ler, CAP‐OM During my “career” within IAAP, I have spoken to many members about the difficulty in filling leadership roles in chapters (and divisions!). Some of our members do not volunteer to take on a leadership role within IAAP because they are already “too busy”. They hold down a full me job / they have family obliga ons / they couldn’t possibly do as good a job as [you fill in the blank]. Let’s address that last excuse. A few years before the “frigh ully” good leader took on that role, that person was probably just as insecure, overworked and shy as you feel now! Ge ng involved in the running of the chapter is a major learning experience – and a great confidence builder. You can learn how to appear confident, organized, informed – all you need to do is be open to learning! There are various organiza ons that can help members gain confidence in public speaking. Toastmasters, of course, is very well known (www.toastmasters.org). There is also “Christopher Leadership” (www.clcna onal.com) which offers classes in public speaking in ci es across the country. As well, some training organiza ons offer public speaking courses, o en as “train the trainer” courses rather than strictly public speaking. Find the course that makes you comfortable. There is an old saying “If you want to get something done, give it to a busy person.” This has proven itself to be so true since my re rement. With nothing to distract me, I o en find it difficult to focus on tasks that need doing – because I have all the me in the world to do them! I got a lot more done while I was working than I do now – and it isn’t necessarily because I don’t want to or don’t know how! I find that unless I have a looming deadline, it is very easy to procras nate. So the excuse that you are “too busy” may be the signal that you are more than capable of doing what needs to be done in a mely manner! Do you remember when you were in school and the teacher asked a ques on? The “brainy” kids always threw up their hands first but o en the teacher pointed to another student who was si ng, hand not raised, for the answer – and the answer was usually correct. This same situa on probably exists in our chapters. There are probably members in the room who are happy helping out somehow but simply do not have the confidence to volunteer. This is where ge ng to know our members is so cri cal. Ge ng to know our members is not simply a responsibility
of the current leadership team. Experienced members (who are probably also experienced leaders) are vital in iden fying members with “poten al”. Don’t wait for someone to volunteer to help at a chapter mee ng. If someone arrives early and there are tasks to be done, ask them to help! “Would you mind helping with...”. And when you ask a member to do something, never assume that they know what they are being asked to do. It is possible they don’t know – they may not have paid a en on before! Take the me to explain and answer ques ons. For example, perhaps you want them to put door prize ckets on the tables. Be sure they know how to split the cket strips. Do you sca er the cket numbers or simply distribute them sequen ally? What to do with the strip of matching ckets? If someone has never paid a en on to how a task is carried out, asking them to do it can be overwhelming! Above all, talk to the people who help out! Thank them for their contribu on. Recognize whether they would be embarrassed to be named in your public thank you at the mee ng – or would it be be er to thank “the volunteers” in general? Many chapters have contests that run for the chapter year where volunteers have an opportunity to qualify at each mee ng/event. These contests may not seem like much, but the sense of apprecia on at year end is remarkable. Remember those students I men oned back in the fourth paragraph? Well, one of the reasons students do not raise their hand is because they fear being laughed at if their answer is incorrect! Of course we all know that a suppor ve environment is key ‐ and our chapters provide this support. Everyone is encouraged to try – and not fear failure because everyone in the chapter is there to help, not judge! So keep up the good work! Provide an environment that encourages risk‐taking (and who doesn’t think public speaking is risky???). Get to know your members and bring them along the leadership trail – don’t wait for them to find it! Check the division eGroup next week for the next in the series of ar cles on Succession Planning.
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CALENDAR OF EVENTS February 15, 2013:
May CAP exam registra on deadline
March 15‐16, 2013:
Futures Conference, Anaheim, California
March 17‐20, 2013:
Tec 13—Technology Educa on Conference (formerly IAAP Spring Conference) in Anaheim, California
April 21‐27, 2013:
Administra ve Professionals Week (April 24th is AP Day)
May 4, 2013:
CAP and OM exams
May 23‐25, 2013:
Canada Division Conference (CDC), Lethbridge, Alberta, Lethbridge Lodge Hotel & Conven on Centre
July 27‐31, 2013:
Educa on Forum and Annual Mee ng (EFAM) in Anaheim, California
August 15, 2013:
November CAP exam registra on deadline
November 2, 2013:
CAP and OM Exams
May 28‐June 1, 2014:
Canada Division Conference (CDC), PEI
July 26‐30, 2014:
Educa on Forum and Annual Mee ng (EFAM) in Milwaukee, Wisconsin, Milwaukee Conven on Center
July 25‐29, 2015:
Educa on Forum and Annual Mee ng (EFAM) in Louisville, Kentucky, Kentucky Interna onal Conven on Center
Are you planning to a end CDC 2013 in Lethbridge? Below is a link for hotel registra on at the Lethbridge Lodge for CDC 2013. It is directly linked to our specific conference, so there is no need for a "code". h p://booking.ihotelier.com/istay/istay.jsp? groupID=857636&hotelID=6875
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CENTRAL CANADA DIVISION – MEMBERSHIP REPORT July to October 2012 June 30, 2012 showed a total membership of 623 members across all categories, including Division Members at Large. While there was some fluctua on from July to September, by the end of October the division membership total is a net posi ve – eight (8) addi‐ onal members.
The Bluewater Sarnia Chapter closed in August and many of the remaining members trans‐ ferred to Member at Large status which is why the CCDMAL chart spiked. Some of the other fluctua ons noted in the chart above relate to members whose member‐ ship lapsed because they did not pay their dues on me – but they were reinstated a month or two later. For Member of Excellence, please remember that paying your dues on me is a mandatory criteria. And we have had a few DMALs transfer into chapters as well. We have about a month and a half le in the 70/70 recruitment program so now is the me to encourage any poten al members to sign on and save themselves some money! The new program for the 2012/13 IAAP year is focused on reten on. While the program address‐ es all members, regardless of their join date, it was developed to ensure that those members who joined between January and De‐ cember 2012 will renew a er their first year, when their fees return to the “regular” amount.
A companion chart for the membership picture is the chart for reten on shown below.
There are two things to keep in mind when looking at recruitment and reten on sta s cs: Reten on without recruitment is not growth Recruitment without reten on does not help the chapter in the long run During November, when calls for nomina ons begin to go out, we hear from many chapters that members are not stepping forward to volunteer. This is why recruitment is cri cal to a chapter’s success – new members bring new ideas and new enthusiasm. If your chapter has had success recrui ng members but cannot hold onto them past the first year, why is that? We had a number of new members join Central Canada Division chapters this year taking advantage of the 70/70 program. Will they renew at the full cost? They will if they found value in the educa on programs, a network of their peers who have made them welcome and if they have found “something” that makes their professional and/or personal life be er. Is your chapter mee ng the needs of your members? This message is not directed solely at chapter leaders. Chapter members, too, need to take an ac ve part in recruitment and reten‐ on, star ng with themselves. If you are currently a member and you are “on the fence” as to whether or not you will renew, talk to your chapter Membership Chair or President. Let them know what you are “missing” in your membership so that the chapter can try to meet your needs. As a member, have you been talking about your experiences to friends and family, le ng them know about IAAP? Have you brought a new member in to IAAP? Do you know someone who might be interested? And, of course, since it is No‐ vember, I encourage all members to consider volunteering for your chapter board (or division!) When I joined IAAP back in 2001, I never expected to be part of the leadership team but having been volunteered I now cannot imagine not having the experience of leadership in the chapter, the division and the associa on. It is so much more interes ng, so much more gra fying, and so much more educa onal to take the leadership path! And to top it off, it’s fun!! Good luck to all chapters and members as we con nue in our “Be the One” year. Let’s all “Be the One” to renew our membership and make Central Canada Division the top division in reten on! Sharron Bu ler, CAP‐OM CCD Membership Chair
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Ulla de S cker has prepared a document called “100 Traps and Trip‐Ups: Gallery of Language Pi alls”. Ulla has kindly approved our including some in Professionally Speaking. In the gallery, Ulla offers simple ps and solu ons for common errors. Ques ons and sugges ons are welcome: [email protected]. Here are the first five ps and solu ons: 1. Just because … doesn't mean. This mangling is so common most people think it's correct! WRONG: Just because you're re red doesn’t mean you should stop being ac ve in your field. CORRECT: The fact that you are re red doesn't mean you should stop being ac ve. Your status as a re red person should not imply that you stop being ac ve. SOLUTION IF YOU'RE NOT SURE: You are re red. That (fact) should not mean … Tip: Never begin a sentence with "just because". It is ok to have the phrase at the end of a sentence: Why would I 2. Comprised of. There is no such expression! WRONG: Canada is comprised of provinces and territories. CORRECT: Canada is composed of … Canada is made up of … Canada comprises … SOLUTION: In Canada, there are … Canada contains … 3. You and I ‐ You and me Why are you afraid of me? WRONG: Peter gave Susan and I a gi / Peter told Susan and I that … CORRECT: Peter gave Susan and me a gi / Peter told Susan and me that … IF STILL IN DOUBT: Insert also: Peter gave Susan and also gave me … Peter told Susan and also told me … SOLUTION: Susan and I received a gi from Peter. Susan and I heard from Peter that … 4. Its vs. It's ... It's me to put the apostrophe in its proper place ‐ and only there! WRONG: Look at this report ‐ its amazing how good the photo on it's front page looks. CORRECT: It's (it is) amazing how good the photo on its front page looks. MEMORY AID: "It is" has 4 le ers so "it's" has 4 characters. "Its" is a possessive similar to "his" ‐ 3 characters. 5. Try and. No, please don't. Please try to. WRONG: I'll try and finish the report by 3pm. [Technically means I will try something unrelated and I will absolutely finish the report by 3pm.] CORRECT: I'll try to finish the report by 3pm. SOLUTION: I'll a empt to finish the report by 3 pm. I will make every effort to finish …
Prepared by Ulla de Stricker ‐ www.destricker.com
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Become an Avery Great Results Chapter and Division Achievement Awards Winner
Avery Dennison and IAAP are excited to announce the call for entries in the 2013 Avery Great Results Chapter and Division Achievement Awards Program. Great prizes and interna onal recogni on for this program will be awarded to chapters and a division that display excellence in specific areas of opera ons such as outstanding educa onal programs, promo on of professional cer fica ons, and membership recruitment and reten on. If your chapter and division exhibit excellence in these areas, then your chapter and division should apply. Avery Dennison will award five cash prizes to chapters and one cash prize to a division. The prize money is to be used for the development of programs that focus on per nent issues facing the administra ve profession. One Division Pres ge Award of $1,000 will be presented. This award will be presented to the one winning division. One Pres ge Award of $3,000 will be presented. This award will be presented to the overall chapter winner with both chapter size categories combined. Two Dis nc on Awards of $1,500 will be presented. These two awards will be presented to a chapter with less than 40 members and to a chapter with 40 or more members. Two Honorable Men on Awards of $500 will be presented. The awards will be presented to a chapter with less than 40 members and to a chapter with 40 or more members. Every chapter that enters is a winner. Each chapter that submits an applica on and is not the recipient of a cash prize will have a dona on made on its behalf to the Founda on of the IAAP. Divisions are not eligible to receive the consola on prize of the Founda on of the IAAP dona on made on its behalf. Deadline submission for the applica ons is February 1, 2013. Applica ons must be received at IAAP Headquarters by February 1, 2013. Submit only one applica on per chapter/division; revisions or addi ons will not be accepted. Applica ons can be submi ed via e‐mail (Lgiokas@iaap‐hq.org), postal mail or overnight carrier to 10502 N Ambassador Drive, Kansas City MO 64153. Finalists will be selected by a panel of judges and forwarded on to representa ves of Avery Dennison for the final selec on. The Pres ge Award, the Dis nc on Award and the Honorable Men on Award winning chapters and the Division Pres ge Award winning division will be no fied by Avery Dennison and announced on Administra ve Professionals Day®, April 24, 2013. The winning chapter and division names will be published in an issue of OfficeProâ magazine, and in the online Connec ons newsle er. Those winning chapters and division will receive their awards at the 2013 IAAP Educa on Forum and Annual Mee ng in Anaheim, California. Applica ons and addi onal informa on can be found in the IAAP Interna onal Library. Just log in at h p:// community.iaap‐hq.org go to IAAP Library and then click Avery. We encourage ALL CHAPTERS and ALL DIVISIONS to apply for the 2013 Avery Great Results Chapter and Division Achievement Awards. Your chapters and divisions work hard to achieve great results, and we want to recognize both for their accomplishments. Ques ons concerning the 2013 Avery Great Results Chapter and Division Achievement Awards Program can be directed to Laura Giokas at Lgiokas@iaap‐hq.org. Chapter applica ons can be found at: .h p://community.iaap‐hq.org/IAAPHQ/Communi es/Resources/ViewDocument/? DocumentKey=c0595f74‐b5ea‐4165‐92f9‐68e2dbdf2ff1
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It is the VETERAN, not the preacher, Who has given us freedom of religion. It is the VETERAN, not the reporter, Who has given us freedom of the press. It is the VETERAN, not the poet, Who has given us freedom of speech. It is the VETERAN, not the campus organizer, Who has given us freedom to assemble. It is the VETERAN, not the lawyer, Who has given us the right to a fair trial. It is the VETERAN, not the poli cian, Who has given us the right to vote. It is the veteran, who salutes the flag, Who serves under the flag, And whose coffin in draped by the flag Father Dennis Edward O’Brien, Lt. Col. USMC From The American Legion Department of Louisiana
IAAP Mission Statement Enhancing the success of career‐minded administra ve professionals by providing opportuni es for growth through educa on, community building and leadership development.
Have an ar cle you’d like to include in Professionally Speaking? Have sugges ons you’d like to offer for Professionally Speaking? Did you no ce an error in Professionally Speaking? Please contact me at [email protected]. I’d love to hear from you. Adèle Conn, CAP Editor, Professionally Speaking
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EclipseCrossword.com
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Nancy Brown, CAP's position on the 2012-2013 Central Canada Division Board. Who can you send your questions to concerning the 2013 Avery Great Results Chapter and Division Achievement Awards Program? (two words) 5. What is IAAP doing with IAAP membership cards in January 2013 8. What is the name of the Avery award of $1,000 which will be presented to the one winning division. 9. A word that Nancy Brown uses in her article to describe the type of members IAAP needs. 11. What kind of results begin with Avery? 12. Who is the IAAP Senior Manager of Communications and Marketing who wrote the article on the reinstatement of the membership cards? (2 words) 13. What does Dr. Kent Keith suggest you do when the good you do today will be forgotten tomorrow.
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Name of the magazine provided to members by IAAP. What does Central Canada Division want you to do with your pennies in our Penny Drive? What Central Canada Division Chapter does Melanie Lambert plan to visit on March 6, 2013? Which past Central Canada Division President wrote this month's "Be The One" article? (2 words) In our IAAP Mission Statement, what kind of administrative professionals are mentioned (two words) 12
