ShoreTel® 565g IP Phone Quick Reference
ShoreTel® 565g IP Phone Quick Reference PHONE OPERATION
Voice Mail
Transfer
Options
Conference
Mute
Place Calls Speaker
Directory
Intercom
Redial
Hold
Use the Speakerphone or a Headset
or
+ ext.
Use the Directory
+
+ ext. +
or
+
Mute Mute Options Options
Mute Mute
Answer Calls
lift handset or
Speaker Speaker
or 1
2
3
4
5
6
+ ext. +7
8
9
Send a Call to Voice Mail Transfer
Divert a Call
Options
Select a Ring Tone Adjust Handset, Headset or Speakerphone Volume
78
89
9
Log In from Another Extension
* *
0#
#
0
Volume
Headset Headset
or
Redial Redial
Transfer Transfer
1
Conference a call
12
Conference Conference
4
45
Hold a call
7
78
Hang up
* *0
Directory Directory
Intercom Intercom
Hold Hold
+ password * 0+ # +
UnPark a call
to select
Pick Up the Night Bell
select appropriate call key Options
Conference
Directory
Intercom
Redial
Hold
Use the Intercom
Mute Mute
Mute a Call Speaker
Hold
Barge In Silent Monitor
Headset
Place a Call On or Off Hold
Toggle the Hunt Group Status
Transfer
+ ext. +
or Voice Mail
Transfer
Options
Conference
Directory
Intercom
Mute select Merge Mute
Park Calls
+
+ ext. Speaker
lift handset or
1
2
4
5
select Avail + Options
7
Headset
+
3
+ ext. +
Mute + password * 0+ #
+ Speaker
Hold
+
Whisper Page Change Availability and Forwarding Change Extension Assignment Unassign Extension Assignment Assign Extension to External Number
Voice Mail
to select
Mute
press and hold
Redial
6
to8select + 9
to select
8 4 9 5
6
+ password * 0+7 #
8
9
*
password0+
#
1
12
23
3
1
12
23
3
4 1
452 1
526 3
63
4
45
516
162
23
3
7 14
78 5 142 0 7 8 45 3 780 162 0 495
8 9 9 7 78 849 56 6 2 3 3 # # 0+ 07# +58069destination 9 6
495
56
6
7#8 *47 * * * 23 # # 0 + * *0 9 *7 * +89destination 516 23 3 0# # * 849 * 56 6 07#
7#8
89
89
9
0#
#
9
# +0#3(star
4 1
52
63
1
2
3
code from below)
*174 1085 12#69 +23ext.3 2 3 4 45 56 6 *741 11580 226#9 +33ext. 2 78 3 89 7 9 44 55 66 1 3 *174 21805 1302#96 +02#3ext. # 3 99 72 88 7* 4 514 * 6 65 2 3 # 4 5 0 6 *47 1 58 02069 #3# 2 983 7 71 * 9 8* 4 5 9 410 73 52# +8663ext. 1* 74 2 8 9 0752 1#8063 2# 1 *4 57*14 *825 0996 #3 6 *174 1 085 6420#96 +53#3ext. 9 7 *8*14702 790528#3 +8#63ext. 9 4 5 1* 47 2 58 3069 6# * 07*7410 *#8852# 09693 #1 2 4* 7 5 8 6 9 + HG ext. *74 0085 ##96 14 52 7 * *810 902# +#3ext.74 58 *47 #58 69 1 2 *Voice 0Mail + password *7 80+ *7 80 9# 14 52 Voice Mail 0 + password 7 8+ * * 0 # 4 5 Voice Mail + password *7 08+ Voice Mail + password *3 0+ 1 2
Park a call
Transfer
3
7
3
QUICK REFERENCE OF COMMON STAR CODES 74 85 9 6
to select
Voice Mail
5 1 6 2
+ ext. +
0 2
Pick Up a Remote Extension
Answer Call Waiting
Voice Mail
*1 *
Access other star codes
Adjust the Display Contrast
7
Transfer a call
to select
number provided by administrator
Log In and Out of Workgroups
Log Into Main Menu
VoiceMail Mail Voice
+
Dial Paging Extension
Change Availability State
6
OFFICE ANYWHERE CODES
+ ext. + Redial
Redial and Check Missed Calls
Unpark Calls
3
56
2
4
Note: For more information about voice mail features, please consult the Voice Mail Quick Reference.
to select +
Intercom
Use the Intercom
Merge Calls
23
45
Conference
Make a Conference Call
Transfer a Call
12
4
Headset
Directory
Interact with Calls
1
VOICE MAIL
Mute
1
Options
Directory
Transfer
4 Conference
Intercom
Headset Redial
Hold
TROUBLESHOOTING
Mute
View Phone Information
Mute
7 Mute
Mute Speaker
Reboot Your Phone
Speaker
1 4
5 8
2 5
6 9
+ I-N-F-O * 7 0+8 #
3 6 3
1
2
3
9 36
14
5 2
6 3
17 14 4 2 47 1 7 5 27 4
28 25 5 380 52 8 13680 5 0 426390 8
39 36 6 1# 9 63 9# 4 29 6 # 7 53 #9
+
#
9 63
* * * * # 79 * * 8 * 560 6 # *7 708 *8#9 09 * *0 0# #
# 1+
9 6
4 # 1+ 9 7 4 58 # 1 + 127 0 74 5 48
3
Voice Mail
Transfer
6
Options Voice Mail
Conference Transfer
9
Directory Options
Intercom Conference
Redial Directory
Hold Intercom
Redial
Hold
Headset
+ R-E-S-E-T * 0+ # Headset
Note: For additional details on the information contained in this Quick Reference card, please consult the 565g User Guide.
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333
www.shoretel.com
2
3
5 3
6
8 6
9
0 9
#
#
ShoreTel® 565g IP Phone Quick Reference Handset with Finger Rest
Speaker Delivers high-quality wideband sound.
TFT-LCD Color Display 3.5 inch 320 x 240 pixels
Scroll Button Select options in interface.
Indicator LED Flashing light alerts the user to incoming calls and unheard voice messages.
Soft Keys Context-sensitive, functions defined on display.
GUIDE TO STATUS ICONS ShoreTel IP 565g Idle Interface
ShoreTel IP 565g Outbound Call
Custom Keys Six custom keys with tri-color LED indicators can be configured as call keys, monitored extensions, or speed dial keys.
565
State State 1 4
GHI
2
ABC
5
JKL
3
Voice Mail
Transfer
6
Options
Conference
Intercom
TUV
9
Directory
PQRS
WXYZ
*
0
#
Redial
7
8
Hold
Dial Pad Headset jack Handset jack
Function Keys Overlay Vinyl overlay imprinted with international symbols.
DEF
MNO
Microphone
Audio Control Keys Volume button controls handset, headset, speaker and ring volume. Mute, Speaker, and Headset keys are illuminated when functions are active. Headset key lights blue when phone is paired with a Bluetooth headset and headset is in use. Headset key lights green when Bluetooth headset is out of range (or when phone is used with standard headset).
Function Keys Perform core telephony functions (Voice Mail, Transfer, Options, Conference, Directory, Intercom, Redial, Hold)
Note: You can connect supported headsets to the 565g IP Phone via the headset jack at the left corner of the phone chassis. Alternatively, you can use this phone with certain Bluetooth-based headset models. Contact your system administrator for details.
GUIDE TO LEDS Your ShoreTel 565g IP phone provides color cues to help you determine the operational status. Note that these patterns apply to ShoreTel 6.1 (build 11.15.2603.0) and higher.
Main Display
Custom Keys - Monitored Extension
Unheard Voice Messages
Idle
Missed Calls
Inactive / Do Not Disturb
Logged Into Workgroup
Unheard Voice Messages
Logged Into Workgroup, In Wrap-Up
Do Not Disturb / Unheard Messages
Logged Out of Workgroup
Incoming Call (Animated) On a Call
Custom Keys - Call
Incoming Call and On a Call
On Hook
On a Conference Call
Off Hook
On a Call and Call Parked
Inactive / Do Not Disturb
Custom Keys - Speed Dial
Incoming Call (Animated)
Steady Green - in use by you Blinking Green - (Slow blink: 1s on/1s off) incoming call
On a Call
Blinking Orange - (Fast blink: .25s on/.25s off) on hold or call parked
On a Conference Call
Speed Dial Extension
Steady Orange - extension’s availability state set to Do Not Disturb Steady Red - in use by other party (applies to BCA and Extension Monitor)
Call On Hold / Parked
Steady Blue - in use with Bluetooth wireless headset
Remote Hold
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333 PN 800-1131-03
www.shoretel.com
The ShoreTel logo and ShorePhone are trademarks of ShoreTel, Inc. in the United States and/or other countries. The ShoreTel IP Phone 565g is covered by patents as listed at http://www.shoretel. com/about/patents.html. The product is also covered by other pending patent applications. © ShoreTel, Inc. 2015 All rights reserved.
Voice Mail
Transfer
Options
Conference
Mute
Place Calls Speaker
Directory
Intercom
Redial
Hold
Use the Speakerphone or a Headset
or
+ ext.
Use the Directory
+
+ ext. +
or
+
Mute Mute Options Options
Mute Mute
Answer Calls
lift handset or
Speaker Speaker
or 1
2
3
4
5
6
+ ext. +7
8
9
Send a Call to Voice Mail Transfer
Divert a Call
Options
Select a Ring Tone Adjust Handset, Headset or Speakerphone Volume
78
89
9
Log In from Another Extension
* *
0#
#
0
Volume
Headset Headset
or
Redial Redial
Transfer Transfer
1
Conference a call
12
Conference Conference
4
45
Hold a call
7
78
Hang up
* *0
Directory Directory
Intercom Intercom
Hold Hold
+ password * 0+ # +
UnPark a call
to select
Pick Up the Night Bell
select appropriate call key Options
Conference
Directory
Intercom
Redial
Hold
Use the Intercom
Mute Mute
Mute a Call Speaker
Hold
Barge In Silent Monitor
Headset
Place a Call On or Off Hold
Toggle the Hunt Group Status
Transfer
+ ext. +
or Voice Mail
Transfer
Options
Conference
Directory
Intercom
Mute select Merge Mute
Park Calls
+
+ ext. Speaker
lift handset or
1
2
4
5
select Avail + Options
7
Headset
+
3
+ ext. +
Mute + password * 0+ #
+ Speaker
Hold
+
Whisper Page Change Availability and Forwarding Change Extension Assignment Unassign Extension Assignment Assign Extension to External Number
Voice Mail
to select
Mute
press and hold
Redial
6
to8select + 9
to select
8 4 9 5
6
+ password * 0+7 #
8
9
*
password0+
#
1
12
23
3
1
12
23
3
4 1
452 1
526 3
63
4
45
516
162
23
3
7 14
78 5 142 0 7 8 45 3 780 162 0 495
8 9 9 7 78 849 56 6 2 3 3 # # 0+ 07# +58069destination 9 6
495
56
6
7#8 *47 * * * 23 # # 0 + * *0 9 *7 * +89destination 516 23 3 0# # * 849 * 56 6 07#
7#8
89
89
9
0#
#
9
# +0#3(star
4 1
52
63
1
2
3
code from below)
*174 1085 12#69 +23ext.3 2 3 4 45 56 6 *741 11580 226#9 +33ext. 2 78 3 89 7 9 44 55 66 1 3 *174 21805 1302#96 +02#3ext. # 3 99 72 88 7* 4 514 * 6 65 2 3 # 4 5 0 6 *47 1 58 02069 #3# 2 983 7 71 * 9 8* 4 5 9 410 73 52# +8663ext. 1* 74 2 8 9 0752 1#8063 2# 1 *4 57*14 *825 0996 #3 6 *174 1 085 6420#96 +53#3ext. 9 7 *8*14702 790528#3 +8#63ext. 9 4 5 1* 47 2 58 3069 6# * 07*7410 *#8852# 09693 #1 2 4* 7 5 8 6 9 + HG ext. *74 0085 ##96 14 52 7 * *810 902# +#3ext.74 58 *47 #58 69 1 2 *Voice 0Mail + password *7 80+ *7 80 9# 14 52 Voice Mail 0 + password 7 8+ * * 0 # 4 5 Voice Mail + password *7 08+ Voice Mail + password *3 0+ 1 2
Park a call
Transfer
3
7
3
QUICK REFERENCE OF COMMON STAR CODES 74 85 9 6
to select
Voice Mail
5 1 6 2
+ ext. +
0 2
Pick Up a Remote Extension
Answer Call Waiting
Voice Mail
*1 *
Access other star codes
Adjust the Display Contrast
7
Transfer a call
to select
number provided by administrator
Log In and Out of Workgroups
Log Into Main Menu
VoiceMail Mail Voice
+
Dial Paging Extension
Change Availability State
6
OFFICE ANYWHERE CODES
+ ext. + Redial
Redial and Check Missed Calls
Unpark Calls
3
56
2
4
Note: For more information about voice mail features, please consult the Voice Mail Quick Reference.
to select +
Intercom
Use the Intercom
Merge Calls
23
45
Conference
Make a Conference Call
Transfer a Call
12
4
Headset
Directory
Interact with Calls
1
VOICE MAIL
Mute
1
Options
Directory
Transfer
4 Conference
Intercom
Headset Redial
Hold
TROUBLESHOOTING
Mute
View Phone Information
Mute
7 Mute
Mute Speaker
Reboot Your Phone
Speaker
1 4
5 8
2 5
6 9
+ I-N-F-O * 7 0+8 #
3 6 3
1
2
3
9 36
14
5 2
6 3
17 14 4 2 47 1 7 5 27 4
28 25 5 380 52 8 13680 5 0 426390 8
39 36 6 1# 9 63 9# 4 29 6 # 7 53 #9
+
#
9 63
* * * * # 79 * * 8 * 560 6 # *7 708 *8#9 09 * *0 0# #
# 1+
9 6
4 # 1+ 9 7 4 58 # 1 + 127 0 74 5 48
3
Voice Mail
Transfer
6
Options Voice Mail
Conference Transfer
9
Directory Options
Intercom Conference
Redial Directory
Hold Intercom
Redial
Hold
Headset
+ R-E-S-E-T * 0+ # Headset
Note: For additional details on the information contained in this Quick Reference card, please consult the 565g User Guide.
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333
www.shoretel.com
2
3
5 3
6
8 6
9
0 9
#
#
ShoreTel® 565g IP Phone Quick Reference Handset with Finger Rest
Speaker Delivers high-quality wideband sound.
TFT-LCD Color Display 3.5 inch 320 x 240 pixels
Scroll Button Select options in interface.
Indicator LED Flashing light alerts the user to incoming calls and unheard voice messages.
Soft Keys Context-sensitive, functions defined on display.
GUIDE TO STATUS ICONS ShoreTel IP 565g Idle Interface
ShoreTel IP 565g Outbound Call
Custom Keys Six custom keys with tri-color LED indicators can be configured as call keys, monitored extensions, or speed dial keys.
565
State State 1 4
GHI
2
ABC
5
JKL
3
Voice Mail
Transfer
6
Options
Conference
Intercom
TUV
9
Directory
PQRS
WXYZ
*
0
#
Redial
7
8
Hold
Dial Pad Headset jack Handset jack
Function Keys Overlay Vinyl overlay imprinted with international symbols.
DEF
MNO
Microphone
Audio Control Keys Volume button controls handset, headset, speaker and ring volume. Mute, Speaker, and Headset keys are illuminated when functions are active. Headset key lights blue when phone is paired with a Bluetooth headset and headset is in use. Headset key lights green when Bluetooth headset is out of range (or when phone is used with standard headset).
Function Keys Perform core telephony functions (Voice Mail, Transfer, Options, Conference, Directory, Intercom, Redial, Hold)
Note: You can connect supported headsets to the 565g IP Phone via the headset jack at the left corner of the phone chassis. Alternatively, you can use this phone with certain Bluetooth-based headset models. Contact your system administrator for details.
GUIDE TO LEDS Your ShoreTel 565g IP phone provides color cues to help you determine the operational status. Note that these patterns apply to ShoreTel 6.1 (build 11.15.2603.0) and higher.
Main Display
Custom Keys - Monitored Extension
Unheard Voice Messages
Idle
Missed Calls
Inactive / Do Not Disturb
Logged Into Workgroup
Unheard Voice Messages
Logged Into Workgroup, In Wrap-Up
Do Not Disturb / Unheard Messages
Logged Out of Workgroup
Incoming Call (Animated) On a Call
Custom Keys - Call
Incoming Call and On a Call
On Hook
On a Conference Call
Off Hook
On a Call and Call Parked
Inactive / Do Not Disturb
Custom Keys - Speed Dial
Incoming Call (Animated)
Steady Green - in use by you Blinking Green - (Slow blink: 1s on/1s off) incoming call
On a Call
Blinking Orange - (Fast blink: .25s on/.25s off) on hold or call parked
On a Conference Call
Speed Dial Extension
Steady Orange - extension’s availability state set to Do Not Disturb Steady Red - in use by other party (applies to BCA and Extension Monitor)
Call On Hold / Parked
Steady Blue - in use with Bluetooth wireless headset
Remote Hold
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333 PN 800-1131-03
www.shoretel.com
The ShoreTel logo and ShorePhone are trademarks of ShoreTel, Inc. in the United States and/or other countries. The ShoreTel IP Phone 565g is covered by patents as listed at http://www.shoretel. com/about/patents.html. The product is also covered by other pending patent applications. © ShoreTel, Inc. 2015 All rights reserved.
